Can't install update 4.3 - AT&T Samsung Galaxy S 4 Q&A, Help & Troubleshootin

When 4.3 rolled out, I was unable to install it. The update downloads perfectly, but when it approaches 40% during installation, the phone reboots and says the installation was interrupted. I couldn't find an actual solution for this. I unrooted and tried it with the same "installation was interrupted". Today, I factory reset my phone. STILL it says "installation was interrupted". I'm running on stock now and I'm unable to update.
Any ideas?

Justin1123 said:
When 4.3 rolled out, I was unable to install it. The update downloads perfectly, but when it approaches 40% during installation, the phone reboots and says the installation was interrupted. I couldn't find an actual solution for this. I unrooted and tried it with the same "installation was interrupted". Today, I factory reset my phone. STILL it says "installation was interrupted". I'm running on stock now and I'm unable to update.
Any ideas?
Click to expand...
Click to collapse
Do a reset through Kies or Odin, and then trying downloading the update and applying it.

Justin1123 said:
When 4.3 rolled out, I was unable to install it. The update downloads perfectly, but when it approaches 40% during installation, the phone reboots and says the installation was interrupted. I couldn't find an actual solution for this. I unrooted and tried it with the same "installation was interrupted". Today, I factory reset my phone. STILL it says "installation was interrupted". I'm running on stock now and I'm unable to update.
Any ideas?
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=2573080

Justin1123 said:
When 4.3 rolled out, I was unable to install it. The update downloads perfectly, but when it approaches 40% during installation, the phone reboots and says the installation was interrupted. I couldn't find an actual solution for this. I unrooted and tried it with the same "installation was interrupted". Today, I factory reset my phone. STILL it says "installation was interrupted". I'm running on stock now and I'm unable to update.
Any ideas?
Click to expand...
Click to collapse
I had the same issue, updates kept being interrupted, I finally gave up and went to Best Buy, there is a kiosk called Samsung Experience Shop and a consultant mans the booth, I asked him to update my AT&T S4 to 4.3, he hooked it up to his laptop and I was out in 30 minutes with 4.3 in my S4. No charge just a thank you and smile

Related

OTA Update Fails

Wtf got the ota update and its starts all good but then it hangs a yellow ! appears.. what can i do? i even did a factory reset i only was rooted and i took care of that.
zero313 said:
Wtf got the ota update and its starts all good but then it hangs a yellow ! appears.. what can i do? i even did a factory reset i only was rooted and i took care of that.
Click to expand...
Click to collapse
at least you are getting something OTA
Ditto
Unfortunately, I get the same thing. I was rooted, but I unrooted (not quite as thoroughly as you did, as I only used the "Unroot" option, but we got the same results). Wonder if it is something wrong with the update...
seanfrisbey said:
Unfortunately, I get the same thing. I was rooted, but I unrooted (not quite as thoroughly as you did, as I only used the "Unroot" option, but we got the same results). Wonder if it is something wrong with the update...
Click to expand...
Click to collapse
Did you change ANYTHING when rooted? Did you freeze, rename, modify or delete ANY of the files in the original ROM in any way, shape or form?
Same thing here
When I bought this device 3 weeks ago, I rooted it with z4root. Not too long after an update disabled z4root on the tablet.
I thought no big deal, but then today comes and I the OTA update won't work.
Anyone more experienced than me have any ideas of how to get this update applied properly?
Me too. Update failed to install. Not sure why. I have also tried unrooting.
FloatingFatMan said:
Did you change ANYTHING when rooted? Did you freeze, rename, modify or delete ANY of the files in the original ROM in any way, shape or form?
Click to expand...
Click to collapse
I'm confused, if I froze an application, didn't unfreeze it but did a factory reset...wouldn't that resolve the issue?
ok so i woke up this morning and my a500 notified me the there was an update available so as you can imagine I was very happy to finally have this, so i updated and when it was done it said update successuful but when I checked it still said 3.01......WTF
Not rooted ever..
Those interested in getting back their OTA, properly backing up their original ROMS or restoring them, please follow the tutorials in this thread:
Going back to stock TUTORIAL
Be helpful and provide your firmware if you have a backup so we can build a database for those who don't.
Be sure to report what is working and what is not working for you once you've tried the tutorials!
Unlike the 14 threads on these matter I take the responsibility as OP to upgrade my original post as firmwares and new info becomes available.
Let's create a focused troubleshooting and tutorial thread,
Thanks.
I'm rooted via gingerbreak and the update worked fine while still rooted. It did break root. Just had to re-apply gingerbreak and all is good, back to root with latest update.
gingerbreak worked with official 3.1 ?
it didn't work with 'leaked' 3.1 ?
OTA
Ok after long night and hours of research i found out a lot.
1 if you have modded ad hoc in wpa_supplicant file recover the original file
2 if you have modded the phone.apk and telephoneyprovider.apk to save battery this is the reason why you won't get the update.
i put these files back and instantly got an update, i mean the exact second i set those back
i can't believe this my updates keep failing to install. FING POS i tried everything, factory reset
i have tried everything, even factory reset, it fails while installing after reboot
acer support are a bunch of retards, they don't even know they sell tablets????????
need help i can't upgrade, it fails every time
does anyone know where the install logs are
the log is \cache\recovery\last-log
Oklahoma City, OK noon CST
First attempt failed:
Changed the wpa_supplicant back to original and all went smooth the second time
I never changed anything and it failed.
**Edit: I rebooted my devices and left it completely alone after unzip and it rebooted into recovery mode and seems to be installing **
I had the same problem, It was pretty disheartening.... but I unrooted my device, re-booted and tried again and SUCCESS!!!
But now I can't get it to re-root using gingerbreak... HELP!
SUCCESS!
Ok. I got OTA update 4.010.08 (122.71 MB) this morning. It failed.
So I unrooted my device. Re-started it and tried again... SUCCESS!
I tried using Gingerbreak to root it again. FAIL!
So I used this: http://forum.xda-developers.com/showthread.php?t=1138228
SUCCESS!
Hope this helps those of you who are having problems.
No need to unroot nor go to stock.
I had the same issues. Then I simply used Acer Recovery to install stock recovery and everything worked fine.
Ceger
Acer Recovery?
Did Acer Recovery come with the tablet?
I tried the update numerous times over the last 4 days. Most of the time the download would fail, which I put down to my slow internet connection and overloaded Acer servers. But about 5 times it would finish downloading and then error out on install with a message about the update being invalid. I tried rebooting several times during this process. I have never rooted the tablet and only have a few apps installed as it was a recent purchase.
Finally it worked when I ejected the external SD card and rebooted. It may be a coincidence, but anyone else who gets the "invalid update" warning during install on an unrooted device may wish to try this prior to the download/install.

4.2.2. update stuck on rebooting now

Hey guys,
I'm on stock but with root. My phone doesn't reboot after the OTA update. Is this because I'm rooted?
Just to clarify - it's the system update app that doesn't work. It counts down to 0, then... nothing. Phone is usable, the updater doesn't reboot to update.
Same happened to mine (not rooted) I had to flash back to 4.2.1 and wipe data/cache to get my phone to start up. Then it ran the system update again and got stuck in the same loop. I'm sticking with 4.2.1 for now.
equallyunequal said:
Same happened to mine (not rooted) I had to flash back to 4.2.1 and wipe data/cache to get my phone to start up. Then it ran the system update again and got stuck in the same loop. I'm sticking with 4.2.1 for now.
Click to expand...
Click to collapse
Just flash the whole 4.2.2 rom from here https://dl.google.com/dl/android/aosp/occam-jdq39-factory-345dc199.tgz and reroot.
gee2012 said:
Just flash the whole 4.2.2 rom from here https://dl.google.com/dl/android/aosp/occam-jdq39-factory-345dc199.tgz and reroot.
Click to expand...
Click to collapse
I did that, and go the same loop as when I did the OTA; I had to go find an archive of the 4.2.1 ROM and flash that to get it to start up (even flashing many times and wiping user/cache).
I'm going to try sideloading the 4.2.2 update when I have time
Thanks, I'll try that zip. Just to clarify - my phone isn't even installing the update. It's not stuck on the black Reboot screen, it's stuck on the countdown screen where you tap REBOOT & INSTALL. So essentially the phone is usable.. the updater just doesn't seem to work
brpqzme said:
Thanks, I'll try that zip. Just to clarify - my phone isn't even installing the update. It's not stuck on the black Reboot screen, it's stuck on the countdown screen where you tap REBOOT & INSTALL. So essentially the phone is usable.. the updater just doesn't seem to work
Click to expand...
Click to collapse
That's not where mine is stuck, mine won't boot past the X logo
My Nexus 7 won't go past the "rebooting now" too. The tablet is usable but it never finishes the update. I have power cycled and started over but no luck. Is there a way to clear the update cache so it re-downloads the update?
Cannot update 4.3 on sprint galaxy s4
Im on 4.3 with my sprint samsung galaxy s4. i had finished doing the process of unrooting just to update my samsung software, now when it countsdown, it says rebooting now and doesnt reboot. any ideas why ? thanks
GuidoGoyaBeans said:
Im on 4.3 with my sprint samsung galaxy s4. i had finished doing the process of unrooting just to update my samsung software, now when it countsdown, it says rebooting now and doesnt reboot. any ideas why ? thanks
Click to expand...
Click to collapse
Hiya! Did you ever find an answer?
I'm on 4.2.2 stock system for sph-l720, rooted, used triangle away and tried to get update 4.3 to install.
***Do I need to unroot to get samsung/sprint updates? The update keeps appearing but all progress from "android system update" stops after download verified, then the "rebooting now" step goes forever. Like OP, phone works fine, just wanted to update so I get best of newer apps, then back to customizing :fingers-crossed:

[Q] - Error when updating to 4.4 - Official

To my delight, I got the OTA update or whatever it is, the official thingie to update to 4.4, icon and all.
I start it up, it goes through the motions, then it gives me a nondescript error (( The little Android looked like how it did when it's awaiting a bootloader instruction. ))
Does this mean my Android stock is borked? Do I need to factory wipe? I am confused. I did, however, download the Google-based Nexus 2012 KitKat build and I attempted to ADB it, and it gave me yet another error, with this - E:Error in /tmp/update.zip.
Any help that can be given would be wonderful.
I have the same issue. I wiped the cache and done a factory reset but it didn't fix the issue. I downloaded Nexus root toolkit as it has a unbrick feature and ran that but it seems to have made it worse, I can no longer get into recovery.

[Q] Update failing on rooted Note 3

I've got a rooted Verizon Note 3.
Every day I get alerted to install the latest OTA update. Unfortunately, it downloads but fails during the install. When it starts back up, the update entry says:
Last attempt to Update Software:
update_SM-N900V_NC4_to_NK1
Result: Update failed, 402
Every day it asks me to update, every day it fails. I'd like to update if possible but do not know how to go about troubleshooting. Failing that, I'd like to stop the darned update from pestering me every single day.
Any advice?
I just found out that "Stuck in the Middle" means that the upgrade is failing. Another thread covers the same thing I'm experiencing. I've frozen SDM.apk using Titanium and will see how that goes.
http://forum.xda-developers.com/verizon-galaxy-note-3/help/stuck-middle-t3012569
Regards

SM-T530 Lollipop update problems

Hey guys,
My wifes Tab 4 recently did the OTA update to Lollipop (5.0.1) and has been having a problem ever since. After being in use for a few minutes after the update it suddenly locked up and rebooted itself. Thought nothing of it at first, but then it did it again, and now randomly reboots all the time, sometimes after only a minute of use. I've tried clearing the cache partition and factory reset, neither gave any improvement. Then i figured maybe the OTA download was the probblem so i flashed it back to Kitkat using Odin and all worked fine again for a few days. I turned off the OTA update checke and she was perfectly happy with it again.......
......until it downloaded the update all over again.
Before allowing it to update again i connected it to the PC and did the update via Kies instead. All seemed to be fine for about 5 minutes and then started rebooting. Again, cleared cache and factory reset. Again no improvement.
Then tried flashing the update via Odin again. Still no improvement.
I'm drawing a blank on this one. I've tried everything I can think of and still not been able to solve this one. The only thing i've been able to figure out so far is that for whatever reason it doesn'T randomly reboot if its connected to the PC via USB...............
Anyone got any ideas how to sort this?? Samsung have offered to take it in for repair and I'Ve been offered a refund from the retailer, but I'd rather avoid those options if possible.
Thanks!
I have the same problem and nobody Knows. I will back to kitkat. let me know if you fixed. sorry for my english im cuban.

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