Hi all,
Having had my Z1 for a little while now and having learnt that I could not unlock the bootloader because EE had requested that the phones be locked down I had almost admitted defeat, but then I bricked my phone because I didn't wipe the TA partition when updating to 4.3 DOH.
So instead of claiming on my insurance I went ahead and sent it for repair in carphone warehouse, now I was hesitant at this point but not only have they sent me an unlocked handset it also has a bootloader unlock allowed "YES" status in the config of the phone, also they sent me a brand new handset boxed with all accessories and they did it in less than one week.
Amazing service
Just thought that this may help anyone who sends their phone off for repair, it may help and it certainly did for me, just be careful what you send it back for, if it's software then obviously they aren't going to be changing the handset, luckily I had totalled mine and not even god could have switched it on, so in my instance it was a winner.
Hope this helps someone else who was in the same mess that I was previously in.
Good times
Thread closed.
Related
Can anybody tell me how there repairs went with a unlocked bootloader..I've been holding out but I'm REALLY tempted to flash CM 5.0
UK HTC sound like they are on the ball - I'm hoping its true.
Mine went in for failed Haptic response out the box - it was also Bootloader Unlocked. Got an email from HTC today saying simply "Your device is being returned to you." My heart sank as it seemed to be saying what I feared, that they'd take one look, see the unlock, and send it back doing nothing. However, as I understand HTC terms, even if its out of warranty, they ring you to say that, then say how much it will cost to repair and ask if you agree to the charge or want it shippping back unrepaired.
So I called HTC - if your device is with them - keep on top constantly as they have always been very helpful for me. - Spoke to a guy called John and told him I was worried that the email meant I was getting my old device back after being told I'd get a DOA replacement. He checked up on the ticket, and told me there were two serial numbers listed, so it looked likely I was indeed getting a replacement, as that was what the ticket has always advised. He said it would likely be sent out today or tomorrow and should be with me by Friday. Again, there was no mention of the bootloader state. In fact the only time it came up was on my initial call and I had to mention it myself, to which the response (admitedly from someone who didn't really know what I meant by Unlocked Bootloader??) was to say that unless there was third party software ON THE DEVICE, this wouldn't be an issue.
I have JUST as i type this recieved a shipping email - it has a Serial number (not from my old device) and IMEI (not from my old device) so HURRAH i seem to have a replacement device. I've also been sent a tracking number for UPS
Will let you know the state of the replacement when it arrives - My original device had no screen clicks and no dust - just my luck I'll get a replacement with Dust and clicks LOL But hoping not xxx
Dayz - feeling optimistic xxx
Dayzee said:
UK HTC sound like they are on the ball - I'm hoping its true.
Mine went in for failed Haptic response out the box - it was also Bootloader Unlocked. Got an email from HTC today saying simply "Your device is being returned to you." My heart sank as it seemed to be saying what I feared, that they'd take one look, see the unlock, and send it back doing nothing. However, as I understand HTC terms, even if its out of warranty, they ring you to say that, then say how much it will cost to repair and ask if you agree to the charge or want it shippping back unrepaired.
So I called HTC - if your device is with them - keep on top constantly as they have always been very helpful for me. - Spoke to a guy called John and told him I was worried that the email meant I was getting my old device back after being told I'd get a DOA replacement. He checked up on the ticket, and told me there were two serial numbers listed, so it looked likely I was indeed getting a replacement, as that was what the ticket has always advised. He said it would likely be sent out today or tomorrow and should be with me by Friday. Again, there was no mention of the bootloader state. In fact the only time it came up was on my initial call and I had to mention it myself, to which the response (admitedly from someone who didn't really know what I meant by Unlocked Bootloader??) was to say that unless there was third party software ON THE DEVICE, this wouldn't be an issue.
I have JUST as i type this recieved a shipping email - it has a Serial number (not from my old device) and IMEI (not from my old device) so HURRAH i seem to have a replacement device. I've also been sent a tracking number for UPS
Will let you know the state of the replacement when it arrives - My original device had no screen clicks and no dust - just my luck I'll get a replacement with Dust and clicks LOL But hoping not xxx
Dayz - feeling optimistic xxx
Click to expand...
Click to collapse
actually if they sent it back to you because the warranty was void they would charge you for shipping both ways. It probably means they fixed the issue and are returning the device or maybe another unit.
Interesting indeed. It would be great if they have decided to fix obvious hardware defects now. Hopefully it's not just an isolated incident.
My new handset is back and on initial close examination, there is no dust or screen clicks - Hope that condition remains.
I DID get a replacement handset but I've no idea if its refurb or not - it looks as new (and I've examined it meticulously) and the Haptic/vibrate is working. Its also locked - in that it hasn't got an unlock - Obviously I expected a replacement to be stock and bootloader locked.
With regard to the unlocked status of my original handset - at the HTC end, it was NEVER mentioned at all. I brought it up initially, as I wondered if they might refuse to take it in fo exchange if they knew. The rep I spoke to clearly had no idea what I was taklking about - he asked me who unlocked it and I explained I had unlocked it myself using the programming on the phone. He then said it's not an issue, unless you have third party software on it. I replied there wasn't (It was returned to stock before I sent it, except for unlocked bootloader which i couldn't change) and he said the UPS label would be emailed to me and I should get it ready for return pick up on Monday. From that time, the bootloader was never asked about, or mentioned at all.
My theory though isn't that they are accepting Unlocked bootloader handsets anyway, but that they just aren't fully clued up yet, either in the UK repair centre or on the UK Rep Customer Service lines, and so the presence of that tell tale Lock symbol wasn't really an issue. Its quite possible and likely that as the reps and engineers become more familiar, that Unlocked bootloaders will be at least questioned, if not refused warranty. I consider myself very lucky to be honest.
Dayzee
so did you unlock again right away? or is your sig from the one you sent in?
glad it went well for you...i unlocked the phone as soon as i had it in my hands and have not had any issues at all...but good to know htc isnt looking to close at the locked/unlocked bootloader
Nope haven't unlocked again, though I will be doing - going to let it settle in a bit before I do it - was really stressful getting a hardware problem so early on a new device and having voided the warranty... I'm not keen for that again.
i had a thread in generals, but figured it was the wrong place so i moved the post to here. c/p from OP
Hi all, I'm new to XDA so hopefully someone can help me. I purchased a brand new unlocked note 3 N9000W8 in canada from a cellphone store on Monday Morning. The phone was great and worked without a hitch and had android 4.3 on it.
Later on during the day, there were numerous news headlines regarding a 4.4.2 was officially released. So i decided to do the software update. With failed attempts with the message "Your device have been modified, Software updates are not available"
I checked my Settings > about device > status > device status and it states custom or modified. I am unsure how this is possible thinking it was a brand new phone. After some in depth reading i powered off the phone and check the android download mode (power, home button vol down key combo).
It states device status: custom, firmware: custom, knox 0x1 (which meant my warranty was gone essentially). I proceeded to call the shop i purchased the phone at, and the manager said they buy the phones from the distributor which unlocks them before it gets in their hands. so it must have been rooted prior to me receiving the phone.
Long story short...i know its been quite the reading already my appologies. I used samsung KIES to backup the phone and it updated it back to the stock firmware 4.4.2. I was prepared to loose the root as i dont need it. More concerned about the warranty. With the device and firmware status back to original i can now do OTA updates, however
Problem i have now is after the factory firmware upgrade to stock, my sim no longer works on the network. Seems as if the device has a sim lock, but it never asked for one. A local cellphone shop in st.catharines said there might be an issue with the baseband after the official update.
before the update, i tried all the suggestions such as unmounting the sd card, wiping cache, using supersu to unroot.
Can anyone chime in on what the problem may be? I go to school here, so if all else fails i will have to go back to toronto where i purchased it, and have them figure it out. just a hassle for me to get there without a car.
Seems that the phone was software unlocked while it was rooted. Un rooting the device will simply lock the phone back up. Have you tried entering your carriers APN settings under mobile network?
You have a couple of options, you can root your phone again and software unlock your phone using "CF Region Lock Away" (I've heard that it worked on 4.3 (N900W8) not sure if it'll work with 4.4.2.
2nd option is to get a hardware unlock code from a retailer who unlocks phones.
If I were in your position, I'd try and return the USED phone back to the person you bought it from as it was clearly tampered with. You bought a phone which has KNOX 0x1 which VOIDS your warranty. You were under the assumption that the phone you bought was brand new in the box, FALSE ADVERTISING.
Sent from my SM-N900W8 using Tapatalk
tedmonddo said:
i had a thread in generals, but figured it was the wrong place so i moved the post to here. c/p from OP
Hi all, I'm new to XDA so hopefully someone can help me. I purchased a brand new unlocked note 3 N9000W8 in canada from a cellphone store on Monday Morning. The phone was great and worked without a hitch and had android 4.3 on it.
Later on during the day, there were numerous news headlines regarding a 4.4.2 was officially released. So i decided to do the software update. With failed attempts with the message "Your device have been modified, Software updates are not available"
I checked my Settings > about device > status > device status and it states custom or modified. I am unsure how this is possible thinking it was a brand new phone. After some in depth reading i powered off the phone and check the android download mode (power, home button vol down key combo).
It states device status: custom, firmware: custom, knox 0x1 (which meant my warranty was gone essentially). I proceeded to call the shop i purchased the phone at, and the manager said they buy the phones from the distributor which unlocks them before it gets in their hands. so it must have been rooted prior to me receiving the phone.
Long story short...i know its been quite the reading already my appologies. I used samsung KIES to backup the phone and it updated it back to the stock firmware 4.4.2. I was prepared to loose the root as i dont need it. More concerned about the warranty. With the device and firmware status back to original i can now do OTA updates, however
Problem i have now is after the factory firmware upgrade to stock, my sim no longer works on the network. Seems as if the device has a sim lock, but it never asked for one. A local cellphone shop in st.catharines said there might be an issue with the baseband after the official update.
before the update, i tried all the suggestions such as unmounting the sd card, wiping cache, using supersu to unroot.
Can anyone chime in on what the problem may be? I go to school here, so if all else fails i will have to go back to toronto where i purchased it, and have them figure it out. just a hassle for me to get there without a car.
Click to expand...
Click to collapse
Bro.....
Meet me at the store you bought this from in T.O, I will get you a refund in 5 minutes.
Not even slightly kidding.
You were RIPPED OFF bud!! Do not allow that to go down. Tell them to switch it for another one, until you get one that has a warranty.
Seriously, my offer stands. If you want to meet down there sometime this week I would be glad to do so, I live about an hour outside the GTA but I don't give a ****. If there is anything I can do to help you in this situation I'll do it.
I have tried registering it on the fido network without any luck. Even the local cellphone shop was tinkering with it for 30minutes trying to help me out. They weren't able to do anything either. From my understanding, a software unlock only works for europe phones (based on what i have read) even the local guys said its usually just a pin unlock.
Update: The retailer that i bought it from said he ordered me a new white note 3 unlocked as well to replace my problematic one. When i go again i have to make sure its not rooted. IS there such thing as a Factory unlocked/unbranded samsung note 3 from samsung themselves?
djnoicatse said:
Seems that the phone was software unlocked while it was rooted. Un rooting the device will simply lock the phone back up. Have you tried entering your carriers APN settings under mobile network?
You have a couple of options, you can root your phone again and software unlock your phone using "CF Region Lock Away" (I've heard that it worked on 4.3 (N900W8) not sure if it'll work with 4.4.2.
2nd option is to get a hardware unlock code from a retailer who unlocks phones.
If I were in your position, I'd try and return the USED phone back to the person you bought it from as it was clearly tampered with. You bought a phone which has KNOX 0x1 which VOIDS your warranty. You were under the assumption that the phone you bought was brand new in the box, FALSE ADVERTISING.
Sent from my SM-N900W8 using Tapatalk
Click to expand...
Click to collapse
The manager is more than willing to help me by getting me a new device. As mentioned in the previous post, i do hope that this one is unmodified/unrooted out of the box. Anything to look out for besides the software download information screen?
May i ask where you got your device? maybe i can go there and get mine. I might take you up on that offer, and I can swing by to get you. I live on the border of milton/oakville so you're not that far out.Go to school in st.catharines. It seems you're much more knowledgeable about this that i was at first.
appreciate the help
nexxusty said:
Bro.....
Meet me at the store you bought this from in T.O, I will get you a refund in 5 minutes.
Not even slightly kidding.
You were RIPPED OFF bud!! Do not allow that to go down. Tell them to switch it for another one, until you get one that has a warranty.
Seriously, my offer stands. If you want to meet down there sometime this week I would be glad to do so, I live about an hour outside the GTA but I don't give a ****. If there is anything I can do to help you in this situation I'll do it.
Click to expand...
Click to collapse
tedmonddo said:
The manager is more than willing to help me by getting me a new device. As mentioned in the previous post, i do hope that this one is unmodified/unrooted out of the box. Anything to look out for besides the software download information screen?
May i ask where you got your device? maybe i can go there and get mine. I might take you up on that offer, and I can swing by to get you. I live on the border of milton/oakville so you're not that far out.Go to school in st.catharines. It seems you're much more knowledgeable about this that i was at first.
appreciate the help
Click to expand...
Click to collapse
I traded a Red Nexus 5 I had at the time for a Black Unlocked Note 3 +$200 cash on Kijiji. Came with a Spigen Slim Armor too.
There are tons of decent deals on Kijiji, you NEED to know how to spot fakes, check IMEI's, look for defects, etc.
I can help you find something if you'd like, just say the word. I will still help you deal with the other guy as well. I'll bring an SD card with .apk's on it like CPU-Z to make sure it's legit. The IMEI we just type in protectyourdata.ca on my phone or tethered laptop to make sure it isn't blacklisted. Checking for unlock is easy too, as long as we have multiple sims from different companies (I have 2, we might have 3 with yours).
I'll make sure you walk out of there with a fully legitimate Note 3. 100%.
If I can help a fellow XDA'er, a Canadian to boot, I will do it in a heartbeat.
Sometimes I come off like a **** (especially to n00bs, I am really mean now and then...) but I am always willing to help.
I watched a few videos on how to spot fake devices and this one was legit for sure. I plan to go saturday to get this sorted out once and for all. The problem is i require the knox to be 0x0 as my part time job requires me to have a phone that is enterprise capable, for the byod. In the event he only has rooted unlocked phones, i will get my money back because i need a legit clean phone.
as mentioned i really appreciate the help, Can you send me a PM with your phone number? If you have a few hours to spare on saturday im more than willing to swing by and get you, in hopes to figure out my phone problem.
nexxusty said:
I traded a Red Nexus 5 I had at the time for a Black Unlocked Note 3 +$200 cash on Kijiji. Came with a Spigen Slim Armor too.
There are tons of decent deals on Kijiji, you NEED to know how to spot fakes, check IMEI's, look for defects, etc.
I can help you find something if you'd like, just say the word. I will still help you deal with the other guy as well. I'll bring an SD card with .apk's on it like CPU-Z to make sure it's legit. The IMEI we just type in protectyourdata.ca on my phone or tethered laptop to make sure it isn't blacklisted. Checking for unlock is easy too, as long as we have multiple sims from different companies (I have 2, we might have 3 with yours).
I'll make sure you walk out of there with a fully legitimate Note 3. 100%.
If I can help a fellow XDA'er, a Canadian to boot, I will do it in a heartbeat.
Sometimes I come off like a **** (especially to n00bs, I am really mean now and then...) but I am always willing to help.
Click to expand...
Click to collapse
tedmonddo said:
I watched a few videos on how to spot fake devices and this one was legit for sure. I plan to go saturday to get this sorted out once and for all. The problem is i require the knox to be 0x0 as my part time job requires me to have a phone that is enterprise capable, for the byod. In the event he only has rooted unlocked phones, i will get my money back because i need a legit clean phone.
as mentioned i really appreciate the help, Can you send me a PM with your phone number? If you have a few hours to spare on saturday im more than willing to swing by and get you, in hopes to figure out my phone problem.
Click to expand...
Click to collapse
I totally understand. Knox containers, etc. hehe.
Will PM you my number. Just to let you know though, I'm NOT a small guy. I hope you don't have a Smart Car or something... lol.
6'4, 330 lbs here.
Talk soon.
no smart car here. will wait for pm
nexxusty said:
I totally understand. Knox containers, etc. hehe.
Will PM you my number. Just to let you know though, I'm NOT a small guy. I hope you don't have a Smart Car or something... lol.
6'4, 330 lbs here.
Talk soon.
Click to expand...
Click to collapse
Hi Xda would be really helpful if anyone could help with this one.
Bascially my cuzon bought a Note 4 on Ebay and when it came shortly after we discovered he was having major issues with the phone he was losing 3G and 4G and sometimes texts would go and sometimes they wouldn't.
Anyway we took this up with the buyer who said he would send us another one once he had received this one back. We sent the device back and revived the same one back i knew this when i compared the imei number. This was about 6 months ago since then the case has gone cold Ebay has done nothing and the seller and disappeared, after taking this to trading standards they have hit a brick wall. They are still trying at the present time but they have told us that we are stuck with the device.
When i spoke to Samsung about these issues they told me something interesting that the device was a none-UK device and im pretty sure non-EU.
So my question is this, is there anyway that this issue could be fixed. The device works brilliantly apart from that, i was thinking (Although not sure) Would flashing a UK stock rom work or anything along those lines.
Any help would be greatly appreciated.
Jacko
Hi,
My wife has a 1 month old X force, which developed a problem where everything on the screen was green.
So it's gone back into the uk service centre and the first thing they've said is that the phone is rooted?! and now they want over £200 for it to be repaired as the warranty is now void.
We got them to check on the system and apparently the phone was rooted on the day of activation.
Now, this phone is not rooted, my wife uses it, she doesn't want anything other than how the manufacturer intended.
It 100% hasn't been modified, rooted, unlocked etc yet motorola claim that the IMEI number on their servers, show the phone as 'rooted'.
Can anyone think of an explanation to this? It seems absolutely absurd a 1 month old phone bought new from motorola directly has an issue like this?
You mean bl unlocked, right? Reboot and check is it really unlocked. If not, maybe someone just entered IMEI of your phone by accident. You should not lose warranty if you did not really unlocked your phone. Another crazy idea is that seller unlocked it or you bought open box and previous owner unlocked it.
Sent from my XT1580
Thanks for the reply.
The warranty center have the phone right now so i can't check things myself.
They've turned round now and said they'll fix the phone free of charge - but they have not, yet, said if the warranty still stands or if the phone is still 'rooted' (their words, they haven't mentioned anything to do with the bl yet)
The phone was made with the moto maker on their website, then shipped from china so the seller unlocked theory is a lesser likely one imo
Hi all,
I have been a lurker for god knows how long, and have to say, I truly enjoy the posts on this website.
I purchased an S7 Galaxy Edge (SIM-free) from "Currys/PC World" in the UK. After a month or so of using it, the phone just died one night. Had all sorts of errors in recovery mode, so sent it back to Samsung for repair. 12 days later, I receive the phone back, excited. I switch it on and it starts working. What I sigh of relief. Wait...
I am then asked for a Network Unlock code!
Has anyone experienced this before? I spoke to the Samsung and they have confirmed that the unique code of the phone is tied to a Network and when they rebuilt the motherboard and flashed the phone, it went back to default (which included a network lock).
Now, who is at fault? The retailer who sold me a "SIM-free" phone, which in fact was a network locked phone but unlocked with a code? Samsung, for re-locking the phone?
I have gone round and round and no one is owning up to it. The phone is locked to EE (with whom have never dealt with). My SIM is from Three, UK.
Advice / Suggestions anyone? Thanks, and much appreciated!
railfanatic said:
Hi all,
I have been a lurker for god knows how long, and have to say, I truly enjoy the posts on this website.
I purchased an S7 Galaxy Edge (SIM-free) from "Currys/PC World" in the UK. After a month or so of using it, the phone just died one night. Had all sorts of errors in recovery mode, so sent it back to Samsung for repair. 12 days later, I receive the phone back, excited. I switch it on and it starts working. What I sigh of relief. Wait...
I am then asked for a Network Unlock code!
Has anyone experienced this before? I spoke to the Samsung and they have confirmed that the unique code of the phone is tied to a Network and when they rebuilt the motherboard and flashed the phone, it went back to default (which included a network lock).
Now, who is at fault? The retailer who sold me a "SIM-free" phone, which in fact was a network locked phone but unlocked with a code? Samsung, for re-locking the phone?
I have gone round and round and no one is owning up to it. The phone is locked to EE (with whom have never dealt with). My SIM is from Three, UK.
Advice / Suggestions anyone? Thanks, and much appreciated!
Click to expand...
Click to collapse
Simply take it back to currys with the receipt and tell them its locked and you either want your money back or they pay to unlock it, or save messing about, spend a few quid and buy a network unlock code off ebay or something and unlock yourself, will cost you £12
From the stories I'm hearing about Samslow, this will be the first and last Samsung phone I ever buy, I hate this phone, can wait for my next upgrade.