Related
Can anybody tell me how there repairs went with a unlocked bootloader..I've been holding out but I'm REALLY tempted to flash CM 5.0
UK HTC sound like they are on the ball - I'm hoping its true.
Mine went in for failed Haptic response out the box - it was also Bootloader Unlocked. Got an email from HTC today saying simply "Your device is being returned to you." My heart sank as it seemed to be saying what I feared, that they'd take one look, see the unlock, and send it back doing nothing. However, as I understand HTC terms, even if its out of warranty, they ring you to say that, then say how much it will cost to repair and ask if you agree to the charge or want it shippping back unrepaired.
So I called HTC - if your device is with them - keep on top constantly as they have always been very helpful for me. - Spoke to a guy called John and told him I was worried that the email meant I was getting my old device back after being told I'd get a DOA replacement. He checked up on the ticket, and told me there were two serial numbers listed, so it looked likely I was indeed getting a replacement, as that was what the ticket has always advised. He said it would likely be sent out today or tomorrow and should be with me by Friday. Again, there was no mention of the bootloader state. In fact the only time it came up was on my initial call and I had to mention it myself, to which the response (admitedly from someone who didn't really know what I meant by Unlocked Bootloader??) was to say that unless there was third party software ON THE DEVICE, this wouldn't be an issue.
I have JUST as i type this recieved a shipping email - it has a Serial number (not from my old device) and IMEI (not from my old device) so HURRAH i seem to have a replacement device. I've also been sent a tracking number for UPS
Will let you know the state of the replacement when it arrives - My original device had no screen clicks and no dust - just my luck I'll get a replacement with Dust and clicks LOL But hoping not xxx
Dayz - feeling optimistic xxx
Dayzee said:
UK HTC sound like they are on the ball - I'm hoping its true.
Mine went in for failed Haptic response out the box - it was also Bootloader Unlocked. Got an email from HTC today saying simply "Your device is being returned to you." My heart sank as it seemed to be saying what I feared, that they'd take one look, see the unlock, and send it back doing nothing. However, as I understand HTC terms, even if its out of warranty, they ring you to say that, then say how much it will cost to repair and ask if you agree to the charge or want it shippping back unrepaired.
So I called HTC - if your device is with them - keep on top constantly as they have always been very helpful for me. - Spoke to a guy called John and told him I was worried that the email meant I was getting my old device back after being told I'd get a DOA replacement. He checked up on the ticket, and told me there were two serial numbers listed, so it looked likely I was indeed getting a replacement, as that was what the ticket has always advised. He said it would likely be sent out today or tomorrow and should be with me by Friday. Again, there was no mention of the bootloader state. In fact the only time it came up was on my initial call and I had to mention it myself, to which the response (admitedly from someone who didn't really know what I meant by Unlocked Bootloader??) was to say that unless there was third party software ON THE DEVICE, this wouldn't be an issue.
I have JUST as i type this recieved a shipping email - it has a Serial number (not from my old device) and IMEI (not from my old device) so HURRAH i seem to have a replacement device. I've also been sent a tracking number for UPS
Will let you know the state of the replacement when it arrives - My original device had no screen clicks and no dust - just my luck I'll get a replacement with Dust and clicks LOL But hoping not xxx
Dayz - feeling optimistic xxx
Click to expand...
Click to collapse
actually if they sent it back to you because the warranty was void they would charge you for shipping both ways. It probably means they fixed the issue and are returning the device or maybe another unit.
Interesting indeed. It would be great if they have decided to fix obvious hardware defects now. Hopefully it's not just an isolated incident.
My new handset is back and on initial close examination, there is no dust or screen clicks - Hope that condition remains.
I DID get a replacement handset but I've no idea if its refurb or not - it looks as new (and I've examined it meticulously) and the Haptic/vibrate is working. Its also locked - in that it hasn't got an unlock - Obviously I expected a replacement to be stock and bootloader locked.
With regard to the unlocked status of my original handset - at the HTC end, it was NEVER mentioned at all. I brought it up initially, as I wondered if they might refuse to take it in fo exchange if they knew. The rep I spoke to clearly had no idea what I was taklking about - he asked me who unlocked it and I explained I had unlocked it myself using the programming on the phone. He then said it's not an issue, unless you have third party software on it. I replied there wasn't (It was returned to stock before I sent it, except for unlocked bootloader which i couldn't change) and he said the UPS label would be emailed to me and I should get it ready for return pick up on Monday. From that time, the bootloader was never asked about, or mentioned at all.
My theory though isn't that they are accepting Unlocked bootloader handsets anyway, but that they just aren't fully clued up yet, either in the UK repair centre or on the UK Rep Customer Service lines, and so the presence of that tell tale Lock symbol wasn't really an issue. Its quite possible and likely that as the reps and engineers become more familiar, that Unlocked bootloaders will be at least questioned, if not refused warranty. I consider myself very lucky to be honest.
Dayzee
so did you unlock again right away? or is your sig from the one you sent in?
glad it went well for you...i unlocked the phone as soon as i had it in my hands and have not had any issues at all...but good to know htc isnt looking to close at the locked/unlocked bootloader
Nope haven't unlocked again, though I will be doing - going to let it settle in a bit before I do it - was really stressful getting a hardware problem so early on a new device and having voided the warranty... I'm not keen for that again.
Hi All,
Can anyone help me here.
I had a Moto X Force, which has had it's bootloader unlocked.
I relocked it, but the "tamper" message in the bootloader was still present.
My Moto X Force was faced with the dreaded "GREEN LINE" hardware fault.
I had returned it for a screen repair, only to be told by Moto that my Warranty is VOID because of the unlocked bootloader.
They are now asking for £14.40 for the return of my item.
I have emailed them asking for a call back as it is a manufacture defect, nothing related to the software or bootloader.
At a lost here, even resorted to tweeting their Moto UK twitter account.
Any advice will be grateful.
Never buying anything but a Nexus device in the future.
UPDATE: Latest response from Motorola.
Thank you for contacting Motorola.
In addition to my colleague's previous e-mail, I would like to inform you that rooting might cause the device to stop working, disable important features and functionality, and even make the device unsafe to the point of causing you harm. Neither Motorola, nor your wireless carrier or retailer from whom you purchased the device, will be responsible for such damage. Once your phone is rooted, your device is no longer covered by the Motorola warranty, even if they appear unrelated to rooting the phone. You can find the warranty terms as a little foldable card in the box of your phone, or on our website.
I apologise that we can not help you any further regarding a repair.
I am now using resolver.co.uk to help me deal with this complaint.
Final Update - Sorted!
Motorola sent me an X code and I was able to create a new order on their website.
khan1989 said:
Hi All,
Can anyone help me here.
I had a Moto X Force, which has had it's bootloader unlocked.
I relocked it, but the "tamper" message in the bootloader was still present.
My Moto X Force was faced with the dreaded "GREEN LINE" hardware fault.
I had returned it for a screen repair, only to be told by Moto that my Warranty is VOID because of the unlocked bootloader.
They are now asking for £14.40 for the return of my item.
I have emailed them asking for a call back as it is a manufacture defect, nothing related to the software or bootloader.
At a lost here, even resorted to tweeting their Moto UK twitter account.
Any advice will be grateful.
Never buying anything but a Nexus device in the future.
UPDATE: Latest response from Motorola.
Thank you for contacting Motorola.
In addition to my colleague's previous e-mail, I would like to inform you that rooting might cause the device to stop working, disable important features and functionality, and even make the device unsafe to the point of causing you harm. Neither Motorola, nor your wireless carrier or retailer from whom you purchased the device, will be responsible for such damage. Once your phone is rooted, your device is no longer covered by the Motorola warranty, even if they appear unrelated to rooting the phone. You can find the warranty terms as a little foldable card in the box of your phone, or on our website.
I apologise that we can not help you any further regarding a repair.
I am now using resolver.co.uk to help me deal with this complaint.
I will keep this thread updated.
Click to expand...
Click to collapse
pay the money to get your phone back, then open a dispute with your credit card company.
Have you checked this out?
http://forum.xda-developers.com/showthread.php?t=1998801
asuhoops8628 said:
pay the money to get your phone back, then open a dispute with your credit card company.
Click to expand...
Click to collapse
I didn't buy it with a credit card, I bought the phone outright with my debit card.
I don't want to pay, as I feel no one will ever fix the phone. It is still faulty.
TycerX said:
Have you checked this out?
http://forum.xda-developers.com/showthread.php?t=1998801
Click to expand...
Click to collapse
Thanks for this. I read something similar from this reddit post, but nice to read a thread on xda.
https://www.reddit.com/r/Android/comments/2r8nqa/phones_with_warranty_friendly_rootbootloader/
In EU rooted phones do not loose vendors' warranty, but it is hard to enforce. You have been warned.
I'm about to go through exactly the same thing. Facing the green line issue as well (UK)
Elhrimnir said:
I'm about to go through exactly the same thing. Facing the green line issue as well (UK)
Click to expand...
Click to collapse
Did you unlock your bootloader? There's tools for moto style / pure to hide the tamper logo but none for the force yet. Hardly any development on this as the US cousin droid turbo 2's bootloader cannot be unlocked.
If you return this phone with your bootloader unlocked, they WILL void your warranty, relocking it isn't good enough.
I will keep this post updated with my experience, if I manage to get Motorola to honour their warranty I'm sure you would be able to.
Good luck.
I have also had issues with hardware and warranty. I bought an x force brand new and boxed from ebay only to find it would not recognise any sd card i put in it. I opened a request to return for repair under warranty but i made clear to them thai did not have a retail receipt but rather an invoice from the person i bought the phone. They got back to me a day later to inform me that warranty repair was not covered because i did not buy it in a shop and the shop or officialy recognised retailer reciept is all they would recognise. I have decided to keep the phone as is with 32gb storage. I do not use alot of storage and 32gb is ample for me but i am pissed at lenovo attitude because the phone is in warranty regardless of how i bought it. I just pray i dont get this green line situation that some people have been having as i will have to just suck it up and live with that also.
Companies have to realise they can't make up their own laws lol. You are in the right so keep up the fight!
Good news, they have offered to send me a brand new replacement, I will update everyone with the details as soon as it's confirmed! (don't want to rock the boat!)
So after an angry reply from me
This is utter nonsense, why was I not told this before sending the phone out.
My "retailer" is the Motorola store as I bough it directly from your site.
The fault on the phone is wide spread across these devices and well
documented online.
For your support team to not honour the warranty on a pre-existing fault on
such an expensive device is absolutely absurd.
I am familiar with the warranty terms, however I am also aware of my
statutory rights.
I will be seeking counsel as I believe I am being treated unfairly for
a manufacturer defect.
Click to expand...
Click to collapse
I received a response from them the next day.
I will have to check this matter with the relevant department in order to check if there is still something that we can do for you, however I can not promise anything yet.
Click to expand...
Click to collapse
That was on a Friday. The following week Monday I received my good news.
Thank you for your patience.
I am happy to inform you that the decision has been made to provide you with a replacement phone. We will send your Motorola phone to our repair centre in Germany so that an X-code can be created. With the X-code you can create your phone via our MotoMaker builder.
Please let us know if you wish to proceed.
Click to expand...
Click to collapse
2 Weeks later, and I was issued with an "X" Code which I could use to redesign my phone (chose the back colour to be Black over Red this time, as the Red gets dirty easily).
Ordered it immediately, and today I have received my new phone.
I was without my phone for 40 days, the issue had developed earlier, but I was unable to return it at that time.
Sufficed to say, I will not be rooting my phone this time round, with the hope that they will honour their 4 year warranty on this "shatterproof" screen if it ever gets damaged.
This will be my last ever Motorola phone, as this entire ordeal was just tiresome, I will be sticking to the Nexus range from now on.
TycerX said:
Have you checked this out?
http://forum.xda-developers.com/showthread.php?t=1998801
Click to expand...
Click to collapse
Thanks again TycerX for pointing out that thread, it really helped.
khan1989 said:
Did you unlock your bootloader? There's tools for moto style / pure to hide the tamper logo but none for the force yet. Hardly any development on this as the US cousin droid turbo 2's bootloader cannot be unlocked.
If you return this phone with your bootloader unlocked, they WILL void your warranty, relocking it isn't good enough.
I will keep this post updated with my experience, if I manage to get Motorola to honour their warranty I'm sure you would be able to.
Good luck.
Click to expand...
Click to collapse
I relocked the boot loader, and got it back to unmodified software status, and I managed to hide the tamper flag on the logo, however I assume the tamper flag is still buried in the phone somewhere. It's currently in 'awaiting component' status so I assume they're replacing the display rather than sending a new one.
Elhrimnir said:
I relocked the boot loader, and got it back to unmodified software status, and I managed to hide the tamper flag on the logo, however I assume the tamper flag is still buried in the phone somewhere. It's currently in 'awaiting component' status so I assume they're replacing the display rather than sending a new one.
Click to expand...
Click to collapse
How did you get the "unmodified software status" with a custom boot logo?
As soon as I flashed back the normal boot logo, it changed my software status to unmodified again.
khan1989 said:
How did you get the "unmodified software status" with a custom boot logo?
As soon as I flashed back the normal boot logo, it changed my software status to unmodified again.
Click to expand...
Click to collapse
It was a right pain in the ass. I first had to re-unlock the bootloader, flash down to 5.1.1 to get unmodified software status, then update via ota to get back to 6 and keep the software status, then reflash 6 while relocking the boot loader (apparently the 5.1.1 software I had wasn't signed or something idk), and then flash the logo. I rebooted the boot loader and phone a few times to triple check and it all looked normal!
Elhrimnir said:
It was a right pain in the ass. I first had to re-unlock the bootloader, flash down to 5.1.1 to get unmodified software status, then update via ota to get back to 6 and keep the software status, then reflash 6 while relocking the boot loader (apparently the 5.1.1 software I had wasn't signed or something idk), and then flash the logo. I rebooted the boot loader and phone a few times to triple check and it all looked normal!
Click to expand...
Click to collapse
Wow, that could work, as I was sent images of the bootloader highlighting the "modified" status from Motorola who received it from the phone repair company.
Well I was told immediately by Motorola that my phone was voided and they sent me an invoice to pay for handling fees, so it seems like your's has gone through.
Good luck :good:
khan1989 said:
Wow, that could work, as I was sent images of the bootloader highlighting the "modified" status from Motorola who received it from the phone repair company.
Well I was told immediately by Motorola that my phone was voided and they sent me an invoice to pay for handling fees, so it seems like your's has gone through.
Good luck :good:
Click to expand...
Click to collapse
Thanks! Interesting that they decided to replace rather than repair yours though... I wonder if that was to get it back to unmodified status for any future repairs or something.
Elhrimnir said:
Thanks! Interesting that they decided to replace rather than repair yours though... I wonder if that was to get it back to unmodified status for any future repairs or something.
Click to expand...
Click to collapse
I'm sure it was because I complained and had a pending case with resolver at the time.
Not sure if you have had your iasue sorted, but I was told to send my phone to SBE and it said awaiting component for about 3 weeks. Just this last week i contacted Motorala for an update and within a day they sent me an X code to get a new phone and scrapped my old phone.
Hi. I want to ask you if the warranty still exists for hardware parts like screen and charging port I m rooted. Has anyone any on warranty repair experience? My screen has a big yellow shadow on the upper right side and in every corner. Also charging port doesn't support fast charge anymore. Phone charges slower than a turtle. Also after Nougat update I have some WiFi losses. I m on stock Nougat.
Thanks in advanced.
Moto can and will refuse to work on any device that has the bootloader unlocked.
It depends on where you live, in my country repair shops generally don't check bootloader status because they're getting money from repairs. Few years before I was playing with my unlocked xperia and I killed bootloader - repair shop changed my mootherboard for free no quesion asked.
iks8 said:
It depends on where you live, in my country repair shops generally don't check bootloader status because they're getting money from repairs. Few years before I was playing with my unlocked xperia and I killed bootloader - repair shop changed my mootherboard for free no quesion asked.
Click to expand...
Click to collapse
No legit shop that does regular business with Moto will do this repair... because when they submit for reimbursement for the work to Moto and the SN or IMEI is checked, it will come back flagged as unlocked and the shop doesn't get paid.
Moto is SUPER strict on this policy, it is all over their documents and things you have to agree to when you unlock your device... Once the code is issue, you are voluntarily agreeing to forfeiting your warranty. The ONLY time this doesn't apply is in some EU countries to do local laws specifically about this.
Psadim said:
Hi. I want to ask you if the warranty still exists for hardware parts like screen and charging port I m rooted. Has anyone any on warranty repair experience? My screen has a big yellow shadow on the upper right side and in every corner. Also charging port doesn't support fast charge anymore. Phone charges slower than a turtle. Also after Nougat update I have some WiFi losses. I m on stock Nougat.
Thanks in advanced.
Click to expand...
Click to collapse
Technically no. All the stuff you agreed to when you requested the unlock token voided the warranty. When the device was new a Moto forum admin posted a slightly friendlier interpretation: https://forums.lenovo.com/t5/Moto-X-Pure-Moto-X-Style/Bootloader-Policy-re-Warranty-for-Pure-Style/m-p/3202233#M5570.
However, most experiences I've heard people relay on here involve Moto outright refusing to touch devices with an unlocked bootloader, even when customers were willing to pay for repair and not trying to collect on a warranty claim. Elevating the issue in their forums might get you some traction with a knowledgeable employee instead of front-line customer support drones, but I wouldn't get your hopes up. By most accounts Lenovo's customer service is #%[email protected]
Thank you all for your replies. Seems like I m gonna sell it for a carrot.
I 'm back again.
I downgrade from nougat to MM, and then i did an update for MM.
While the phone was updating suddenly it crashed and never turned on again.
Computer recognize it with a mysterious code.
It's rooted. I called motorola and i asked for help.
They told me its in a 2 years EU warranty when they checked my IMEI, and that i ve got 1 month left.
After that, i asked them in which cases my smartphone isn't covered from that warranty and they told me only if the screen or motherboard are broken. Which are not.
They are sending me a courier tomorrow to receive it.
Any ideas? Should i send it or should i wait for a blank file to restore it on my own? They may charge me or they may repair it in warranty?
Thanks for your help!
In EU you should send it for warranty repair.
http://fsfe.org/freesoftware/legal/flashingdevices.en.html @Psadim
dzidexx said:
In EU you should send it for warranty repair.
http://fsfe.org/freesoftware/legal/flashingdevices.en.html @Psadim
Click to expand...
Click to collapse
Thank you very much, if they tell me anything about root, i ll send them this.
I had recently rooted my moto g5 plus and due to battery issues had to relock the bootloader before taking it to the service center.
After examining the device, the service center asked me if it was rooted earlier to which I replied Yes and then they told me that the device has void its warranty since the device was rooted.
Now that I had relocked the bootloader, can I not claim the device warranty now?
Please show me a direction here.
22sumit said:
I had recently rooted my moto g5 plus and due to battery issues had to relock the bootloader before taking it to the service center.
After examining the device, the service center asked me if it was rooted earlier to which I replied Yes and then they told me that the device has void its warranty since the device was rooted.
Now that I had relocked the bootloader, can I not claim the device warranty now?
Please show me a direction here.
Click to expand...
Click to collapse
I don't think you can get your warranty back. Some say that once you issue an unlock code, your warranty gets void even if you use the code to unlock bootloader or not. I do hope that you get your warranty back and get your phone fixed. Anyways, you could've just told them that it wasn't rooted
psychopac said:
I don't think you can get your warranty back. Some say that once you issue an unlock code, your warranty gets void even if you use the code to unlock bootloader or not. I do hope that you get your warranty back and get your phone fixed. Anyways, you could've just told them that it wasn't rooted
Click to expand...
Click to collapse
My bad, I couldn't lie it to them coz they had evidence that the bootloader was unlocked earlier.
22sumit said:
My bad, I couldn't lie it to them coz they had evidence that the bootloader was unlocked earlier.
Click to expand...
Click to collapse
Was it locked when you gave the phone to them?
I remember I had a Moto E2 which was running a custom ROM and the phone was in warranty and when it's speaker started going bonkers, I just flashed the fastboot ROM and locked the bootloader (I think so) and took it to service center and they fixed it for free. Actually, the speaker grill had accumulated some dust and that was interfering with the sound output so they opened the phone and cleaned the speaker.
psychopac said:
Was it locked when you gave the phone to them?
I remember I had a Moto E2 which was running a custom ROM and the phone was in warranty and when it's speaker started going bonkers, I just flashed the fastboot ROM and locked the bootloader (I think so) and took it to service center and they fixed it for free. Actually, the speaker grill had accumulated some dust and that was interfering with the sound output so they opened the phone and cleaned the speaker.
Click to expand...
Click to collapse
Yes relocked it last night and flashed the stock fastboot images as well.
First they did the same in the holy name of software update and then finally giving up to the final conclusion that the battery needed replacement. I left the mobile with them until they told me on call that they'll be charging Rs 1500 for the replacement since the device was rooted. Sometimes even I think that had I lied to them, they might had considered replacing it at no extra cost.
22sumit said:
Yes relocked it last night and flashed the stock fastboot images as well.
First they did the same in the holy name of software update and then finally giving up to the final conclusion that the battery needed replacement. I left the mobile with them until they told me on call that they'll be charging Rs 1500 for the replacement since the device was rooted. Sometimes even I think that had I lied to them, they might had considered replacing it at no extra cost.
Click to expand...
Click to collapse
I wonder what would changing the battery has to do with a fault on the screen?
psychopac said:
I wonder what would changing the battery has to do with a fault on the screen?
Click to expand...
Click to collapse
It's actually a battery issue
I don't think you understand... you VOLUNTARILY gave up your warranty when the unlock code was issued, regardless of whether you actually unlocked the bootloader or not. You cannot "get your warranty back" in any way. Did you not read ANY of the multiple warnings when you unlocked your phone, it is presented very clearly at least 3 times before you actually commit to getting the code.
It depends on the country you live in. A company can't get you to accept something like that and make you give up a right given to you by law. Check your local consumer laws, you might still be able to get it fixed under warranty.
I know that in the EU, Australia, New Zealand etc a company cannot waive the rights of a user under the local consumer laws by just getting you to accept some stupid disclaimer.
syl0n said:
It depends on the country you live in. A company can't get you to accept something like that and make you give up a right given to you by law. Check your local consumer laws, you might still be able to get it fixed under warranty.
I know that in the EU, Australia, New Zealand etc a company cannot waive the rights of a user under the local consumer laws by just getting you to accept some stupid disclaimer.
Click to expand...
Click to collapse
Most EU countries that is partially true, depending on your country, I will elaborate in a second... I was unaware there were similar laws in Australia or New Zealand...
The situation is quite complicated, at least in Germany, but most likely this applies to most EU countries. There are two different types of warranty. First, the manufacturer warranty / express warranty (Garantie), which is entirely voluntary and the manufacturer dictates its terms. Second, there is the implied warranty (Gewährleistung), which is regulated by law and exercised by the seller.
Under express warranty, manufacturers can decline any repairs easily because of unlocking, and they do that of course. However, under implied warranty, that isn't easily possible. In Germany, in the first 6 months after you buy the device, the seller has to prove that a fault is your own doing. Which is really hard, so you should be good to go even with unlocked bootloader. After the first 6 months, it is the opposite, you have to prove that a defect wasn't caused by you, which is again, really hard.
So in the first 6 months after you've bought the phone you should be fine, but after that, it will be problematic to say the least. Again, this is true for Germany, it might be a bit different in other EU countries.
There are any number of discussions on this topic on Reddit, Lenovo's Official Forums, here and other forums, and although some people seem to get around the Motorola/Lenovo statements, the vast majority don't, even in countries with laws to subjugate this practice. A little Googling will confirm that. Whatever Moto, and other manufacturers with similar policies are doing, in general they are not honoring warranties after bootloader unlocking.
The reality is a lot worse than the pretty picture the politicians give us about the laws that supposedly protect consumers.
22sumit said:
I had recently rooted my moto g5 plus and due to battery issues had to relock the bootloader before taking it to the service center.
After examining the device, the service center asked me if it was rooted earlier to which I replied Yes and then they told me that the device has void its warranty since the device was rooted.
Now that I had relocked the bootloader, can I not claim the device warranty now?
Please show me a direction here.
Click to expand...
Click to collapse
Once you unlock the bootloader, your warranty is void. It doesn't matter if you relock it. Because you have to request an unlock code from Motorola, that big long agreement you have to accept when you request the code basically tells you that you're voiding your warranty the moment you click "accept", whether you actually use the code and unlock the bootloader or not. Just asking for the code is all it takes.
That's something you need to come to terms with if you're going to use custom ROMs, or root your device. I always wait a month or two to make sure my phone doesn't have any defects before I mess with ROMs, and I research devices before buying them to see what kind of issues they may be prone to in the first 12 months.
Sorry to be the bearer of bad news, bud.
Sent from my XT1687 using XDA Labs
from the unlock code page https://motorola-global-portal.custhelp.com/app/standalone/bootloader/unlock-your-device-b :
As used in this Legal Agreement and Warning, the term "Unlocked Device" means a Device for which an Unlock Code has been obtained, regardless of whether such Device's bootloader has actually been unlocked, relocked or whether such Device's software or operating system has been modified or whether it's original, unmodified software or operating system has been reloaded. In other words, once a Device's Unlock Code has been released by Motorola to User, the Device shall thereafter, for all intents and purposes, be deemed to be an Unlocked Device, irrespective of whether it was, in fact, unlocked or modified.
Click to expand...
Click to collapse
(5) THE FOLLOWING APPLIES TO ALL UNLOCKED DEVICES EXCEPT FOR DEVELOPER EDITION DEVICES. BY OBTAINING THE UNLOCK CODE FOR THIS DEVICE, IRRESPECTIVE OF WHETHER THE DEVICE'S BOOTLOADER IS SUBSEQUENTLY UNLOCKED OR ITS SOFTWARE OR OPERATING SYSTEM IS MODIFIED, USER AGREES TO WAIVE AND VOID ALL WARRANTIES THAT MAY HAVE BEEN PROVIDED BY MOTOROLA, BOTH EXPRESS AND IMPLIED, INCLUDING ANY WRITTEN WARRANTY THAT ACCOMPANIED THE DEVICE AT THE TIME OF PURCHASE OR DELIVERY, AND AGREES THAT ANY RIGHTS OR REMEDIES PROVIDED BY SUCH A WARRANTY ARE NULL AND VOID. MOTOROLA MAKES NO WARRANTIES OF ANY KIND AND DISCLAIMS ALL WARRANTIES OF EVERY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE IN CONNECTION WITH AN UNLOCKED DEVICE. USER ACKNOWLEDGES AND AGREES THAT ALL SUCH WARRANTIES ARE HEREBY EXCLUDED AND THAT ALL UNLOCKED DEVICES ARE PROVIDED "AS IS," WITH NO WARRANTY OF ANY KIND
Click to expand...
Click to collapse
I just got a used/refurb G5 Plus in the mail yesterday - it still has warranty thru 06/2018. ($145 from B&H, for the 4GB/64GB version!)
All right, time to "ROM it up!". Read unlock/root directions. get oem unlock data from fastboot, go to the motorola unlock code page:
I sat there, on the unlock code page for about 6 minutes, reading and re-reading that. I've decided not to unlock for now. It's not often that I have a phone under warranty (I've almost always had used phones, etc), so i think i will try to see how well I can get along with stock ROM for a change.
Thankfully, I see very little variance away from AOSP.
This will be a major challenge, for me, to see how long I can stay stock and unrooted. Hopefully, I can make it to the 8.0 OTA.
But, the point is - I read the stuff and took time to think and make an informed decision.
well... in my city, those service center guys are dumb, I mean really dumb;
I had some problem with my bootloader unlocked device, they just checked the bill and repaired the phone for free lol
siddhesh9146 said:
well... in my city, those service center guys are dumb, I mean really dumb;
I had some problem with my bootloader unlocked device, they just checked the bill and repaired the phone for free lol
Click to expand...
Click to collapse
North America and Europe don't have "service centers"... We have to send them into corporate repair center to get fixed, there is no walk-in service, which requires an RMA be issued and we get stopped right there.
Honestly, your service center isn't helping... When they do repairs on a device like this, they later submit the repair to Moto/Lenovo for reimbursement and they don't get paid because the IMEI is flagged. Sure, you got your device fixed, but your neighbors paid for it, not Moto.
acejavelin said:
North America and Europe don't have "service centers"... We have to send them into corporate repair center to get fixed, there is no walk-in service, which requires an RMA be issued and we get stopped right there.
Honestly, your service center isn't helping... When they do repairs on a device like this, they later submit the repair to Moto/Lenovo for reimbursement and they don't get paid because the IMEI is flagged. Sure, you got your device fixed, but your neighbors paid for it, not Moto.
Click to expand...
Click to collapse
wdym by neighbors? you mean those guys in service center took the loss by this ^above???
I wanna share my sad story with you.
10 days ago by my huge mistake I've flashed Oreo SOAK zips over 7.1.1 software (with February security patch, 26.118-22-2-17)... As a result of this my phone got hard bricked (not even able to boot into bootloader).
I've sent my Moto Z Play to warranty. Authorized Polish Moto Service Center (CTDI) replaced its motherboard for free (was this hard brick that HARD that Service Center did not notice my bootloader was previously unlocked? This is more than interesting actually, but nevermind).
Today I've got my phone back and I was happy with it only for first few moments: MOTO SERCICE CENTER HAS BLOCKED ABILITY TO UNLOCK BOOTLOADER ON PHONE!
I was more than angry...
I did many phone calls to Service Center, Motorola Poland, Motorola UK, Motorola US and they escalated my case in their organizations but as two polish Moto Consultants told me that this is how their procedures in such cases look like, so bootloader in my Moto Z Play has to be forever blocked.
Anyway, I'm still waiting for a response from Moto Global/Moto US. Hope they'll keep being pro-consumer, not pro-internal-procedures being sticked to weird policy rules.
I will post more informations here once I get it.
PS. If my post here saves even 1 device from hard bricking, I AM HAPPY. Be careful, guys.
Nice heads-up.
You should be happy you got your device repaired for free.
My advice would be to sell the phone and get a new one, they're quite cheap right now.
Sent from my XT1635-02 using Tapatalk
razorsbk said:
Nice heads-up.
You should be happy you got your device repaired for free.
My advice would be to sell the phone and get a new one, they're quite cheap right now.
Sent from my XT1635-02 using Tapatalk
Click to expand...
Click to collapse
I will sell it for sure once it's 100% sure my bootloader can not be unlocked.
Unfortunately... There is no Moto Z Play on any market here in Poland anymore. Only Moto Z2 Play.
Well I bought mine from Amazon Germany and I live in South East Europe. That shouldn't be a problem with you being so close to Amazon countries. Last time it was selling for 230 euros new.
Sent from my XT1635-02 using Tapatalk
So you voided the warranty, got a warranty replacement anyway, and now you're upset because they've prevented you from voiding the warranty again?
There's simply NO chance that you're not a millenial
Anyway, thank you for the warning. I've been wanting Oreo myself, but my Z is my primary phone so I can't risk borking it.
MrPib said:
So you voided the warranty, got a warranty replacement anyway, and now you're upset because they've prevented you from voiding the warranty again?
There's simply NO chance that you're not a millenial
Anyway, thank you for the warning. I've been wanting Oreo myself, but my Z is my primary phone so I can't risk borking it.
Click to expand...
Click to collapse
Well, phone with a blocked bootloader has the same value as hard bricked phone for me. Sounds stupid, but Android modding is my one of main hobbies since ~2010, so I simply does not feel comfortable using device with locked bootloader.
razorsbk said:
Well I bought mine from Amazon Germany and I live in South East Europe. That shouldn't be a problem with you being so close to Amazon countries. Last time it was selling for 230 euros new.
Sent from my XT1635-02 using Tapatalk
Click to expand...
Click to collapse
There are no new cheap MZP on amazon and ebay (both uk and germany). The cheapest new MZP is still more expensive than cheapest new Moto Z2 Play with JBL Soundmod. Choice is simple...
I completely understand, Raf. Just kidding around. Used to love flashing different ROMs when I had the time for such things.
(First one was XDAndroid on an HTC Touch Pro 2!)
I've had good luck with swappa.com in the US, and I see they have an EU marketplace.
Hope you score an unlocked one soon.
Lucky Guy
I recently had my device invalidated in software update in February, I sent the motorola and they did not cover the warranty, I do not know how much it will be for them to repair, since a new card and the value of a new phone, I'm waiting for it You were lucky they changed you.
I have the same problem and exactly the same answer of motorola.
Two devices (i think those are refurbished), and both with the "unlock data unavailable" message from bootloader.
Maybe sim unlocking can fix the data of bootloader and give a valid unlock code... i read that subsidy lock and partition that contain info about unlocking bootloader are related
GuzXT said:
I have the same problem and exactly the same answer of motorola.
Two devices (i think those are refurbished), and both with the "unlock data unavailable" message from bootloader.
Maybe sim unlocking can fix the data of bootloader and give a valid unlock code... i read that subsidy lock and partition that contain info about unlocking bootloader are related
Click to expand...
Click to collapse
But my case is kinda different. I get bootloader data for unlocking but Motorola unlock bootloader page does not recognize it.
I described my case here: https://forums.lenovo.com/t5/MOTOROLA-Android-Developer/Bootloader-Unlock-Problems/m-p/4035328#M8429
rafikowy said:
But my case is kinda different. I get bootloader data for unlocking but Motorola unlock bootloader page does not recognize it.
I described my case here: https://forums.lenovo.com/t5/MOTOROLA-Android-Developer/Bootloader-Unlock-Problems/m-p/4035328#M8429
Click to expand...
Click to collapse
Well, now i think that moto is blocked any software modifications in refurbished devices... Another difference is the cid number, these are cid0 while a new device, in my case, are cid50
They only said that my device need technical service, but don't support that modifications, so...
My story has a happy ending: Motorola has provided me a new unlock code for my bootloader. Big thumb up for you, Moto!
I was in a very similar situation; I bricked my device another way, but I pestered Motorola UK enough into giving me a refund for the phone. I've had enough of phones as large as the MZP, and I've now got an Honor 9.