Database Users

AT&T SGSIII Warranty info

All,
I run a warranty device support center for AT&T and I want to dispel some rumors that are going around about flash counters and voiding warranty.
1. Running custom software on any samsung device does not void your warranty as we have samsung reflash tools from samsung in every warranty center around the country.
2. Flashing custom software does indeed raise the flash counter but no one at at&t cares.
3. When you receive a warrant replacement with at&t the phone goes down to RLO ATC in FT worth Texas and is destroyed. You will not be charged for flashing custom roms
4. The only thing that will void your warranty is having liquid damage, physical damage, or being outside your 1 year warranty. Thats it, thats all.
Hope this clears up any questions you may have regarding warranty.

das7982 said:
All,
I run a warranty device support center for AT&T and I want to dispel some rumors that are going around about flash counters and voiding warranty.
1. Running custom software on any samsung device does not void your warranty as we have samsung reflash tools from samsung in every warranty center around the country.
2. Flashing custom software does indeed raise the flash counter but no one at at&t cares.
3. When you receive a warrant replacement with at&t the phone goes down to RLO ATC in FT worth Texas and is destroyed. You will not be charged for flashing custom roms
4. The only thing that will void your warranty is having liquid damage, physical damage, or being outside your 1 year warranty. Thats it, thats all.
Hope this clears up any questions you may have regarding warranty.
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Click to collapse
whats up with number 3? why are they destroyed? seems like a huge waste of money.

That's nice to know. Thanks, but I think I will wait a good spell before flashing anyways.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2

If this is official AT&T policy I will sticky this for all to see. If it is a store by store basis then I won't. Let me know.
Thanks
FNM

das7982 said:
All,
I run a warranty device support center for AT&T and I want to dispel some rumors that are going around about flash counters and voiding warranty.
1. Running custom software on any samsung device does not void your warranty as we have samsung reflash tools from samsung in every warranty center around the country.
2. Flashing custom software does indeed raise the flash counter but no one at at&t cares.
3. When you receive a warrant replacement with at&t the phone goes down to RLO ATC in FT worth Texas and is destroyed. You will not be charged for flashing custom roms
4. The only thing that will void your warranty is having liquid damage, physical damage, or being outside your 1 year warranty. Thats it, thats all.
Hope this clears up any questions you may have regarding warranty.
Click to expand...
Click to collapse
I could type up a similar declaration but that doesn't make it true. So if you really want to ensure us of the things you've said, show some official AT&T documentation backing up what you just said.
My daughters Atrix 2 needed to get replaced cause I tried to flash 2.3.5 over 2.3.6 without following the proper procedure and it failed the flashing process and ended up at the Fastboot screen and wouldn't boot the rom. Phone is just 9 months old. It also wouldn't send or receive MMS messages with the stock messaging app in the rom it was running. She took it in to the AT&T repair center and he got it to boot up but because I had CWM on boot installed it went right to CWM, he booted it up and noticed it was running a custom rom and told her he couldn't do anything for her since because the phone was "jailbroken" and running non-AT&T software.
Since he got the phone to boot again, I installed GoSMS Pro and her messaging issues were fixed so she ended up keeping the phone.

BLOWNCO said:
whats up with number 3? why are they destroyed? seems like a huge waste of money.
Click to expand...
Click to collapse
outsides are taken off and crushed into raw material and sent back to manufacturers. main boards, wafer, silicon, radios are then recycled and sent back to the manufacturer so they can install into new cases and refurbished back to the warranty service centers

Gadgetz said:
I could type up a similar declaration but that doesn't make it true. So if you really want to ensure us of the things you've said, show some official AT&T documentation backing up what you just said.
My daughters Atrix 2 needed to get replaced cause I tried to flash 2.3.5 over 2.3.6 without following the proper procedure and it failed the flashing process and ended up at the Fastboot screen and wouldn't boot the rom. Phone is just 9 months old. It also wouldn't send or receive MMS messages with the stock messaging app in the rom it was running. She took it in to the AT&T repair center and he got it to boot up but because I had CWM on boot installed it went right to CWM, he booted it up and noticed it was running a custom rom and told her he couldn't do anything for her since because the phone was "jailbroken" and running non-AT&T software.
Since he got the phone to boot again, I installed GoSMS Pro and her messaging issues were fixed so she ended up keeping the phone.
Click to expand...
Click to collapse
I will post official at&t documentation soon.

Gadgetz said:
I could type up a similar declaration but that doesn't make it true. So if you really want to ensure us of the things you've said, show some official AT&T documentation backing up what you just said.
My daughters Atrix 2 needed to get replaced cause I tried to flash 2.3.5 over 2.3.6 without following the proper procedure and it failed the flashing process and ended up at the Fastboot screen and wouldn't boot the rom. Phone is just 9 months old. It also wouldn't send or receive MMS messages with the stock messaging app in the rom it was running. She took it in to the AT&T repair center and he got it to boot up but because I had CWM on boot installed it went right to CWM, he booted it up and noticed it was running a custom rom and told her he couldn't do anything for her since because the phone was "jailbroken" and running non-AT&T software.
Since he got the phone to boot again, I installed GoSMS Pro and her messaging issues were fixed so she ended up keeping the phone.
Click to expand...
Click to collapse
I also was talking about samsung as this is a samsung forum.... we have samsung reflash tools that aren't available to the public to repair samsung issues... thats why flashing with samsung does not void the warranty. Read the OP please... nothing was said about atrix as it has a locked bootloader and requires bootstrapping and other non sense

das7982 said:
I will post official at&t documentation soon.
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Click to collapse
Awesome, should calm alot of nerves around here.
das7982 said:
I also was talking about samsung as this is a samsung forum
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Click to collapse
LoL, thanks for clearing that up.

Thanks for giving clarity on this.
I'm sure others are wondering as well.. how come you're a Verizon user working for AT&T?

I can jump in with a few things here:
AT&T's employee discount blows, to be honest. As a retail rep you get 2 lines, one with 500 and one with 1000 minutes. You then have to pay for everything a la carte. Data, texts, etc are all a paid addon, and you don't save much over a consumer plan. In addition, AT&T "reserves the right" to ask to inspect your phone for content and usage at any time, though admittedly it rarely happens. AT&T gives you a COU line and free phone (mostly of AT&T's choice), but they have the right to monitor anything & everything on it, and tell you not to use it for ANY personal use. Again, it's rarely inspected, but still... Screw that.
When I was with AT&T, I kept my Sprint line, because I was paying next to nothing with it.
As for destroying the phone casings, anything that has come into contact with the general public has to be destroyed for sanitary purposes. This is also why it's illegal to sell returned or used Bluetooth headsets. God forbid in the rare & unlikely instance you contracted a disease from a refurb phone? AT&T would be liable for millions in a lawsuit. It's cheaper to just destroy the casings.
Edit:
As for custom roms, it's not a store by store basis, because the repairs are only done in repair facilities. With Sprint, the "official" ruling was that rooting was fine, as long as that wasn't the cause of the phone breaking. If your power buttons cracked and you had a rooted phone, they were (mostly) smart enough to know that a custom rom didn't crack your power button. We also reserved the right to take customers who treated us like assholes and tell them to go kick rocks. Treat the repair techs well, and you'll be treated like gold.

Gadgetz said:
I could type up a similar declaration but that doesn't make it true. So if you really want to ensure us of the things you've said, show some official AT&T documentation backing up what you just said.
My daughters Atrix 2 needed to get replaced cause I tried to flash 2.3.5 over 2.3.6 without following the proper procedure and it failed the flashing process and ended up at the Fastboot screen and wouldn't boot the rom. Phone is just 9 months old. It also wouldn't send or receive MMS messages with the stock messaging app in the rom it was running. She took it in to the AT&T repair center and he got it to boot up but because I had CWM on boot installed it went right to CWM, he booted it up and noticed it was running a custom rom and told her he couldn't do anything for her since because the phone was "jailbroken" and running non-AT&T software.
Since he got the phone to boot again, I installed GoSMS Pro and her messaging issues were fixed so she ended up keeping the phone.
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Click to collapse
My GPS stopped working on my Atrix 4G. I took it to a DSC in miami...
They noticed my bootloader said 'unlocked' at the top, but they didn't seem to care. they just gave me a new phone.
It all depends on where you go, or who you run into. there is no policy, just upto them I guess.

Make sure when you post the documentation you post the mycsp I'd too...
Sent from my SGH-I747M using Tapatalk 2

My local att tech support has two representatives that assist customer. One is an indian that with all do respect it a total idiot and the other is a super short girl that even she cant believe that she works at the tech support. It takes them 45 minutes each to find out the diagnose after talking on the phone to some devine authority. Now you are saying they told you all that stuff about warranty. Well in my opinion that is not worth even my dogs crap because tech support reps most of the time are just a bunch on morrons.

razorseal said:
My GPS stopped working on my Atrix 4G. I took it to a DSC in miami...
They noticed my bootloader said 'unlocked' at the top, but they didn't seem to care. they just gave me a new phone.
It all depends on where you go, or who you run into. there is no policy, just upto them I guess.
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Click to collapse
Exactly why I asked for some official documentation. It doesn't effect me cause I rooted w/o tripping the counter, but I know tons of people here would be interested.

Gadgetz said:
Exactly why I asked for some official documentation. It doesn't effect me cause I rooted w/o tripping the counter, but I know tons of people here would be interested.
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Click to collapse
indeed.

If this turns out to be legit, I'm going flash crazy.
Herp derp Captivate Tapatalk 2

BLOWNCO said:
whats up with number 3? why are they destroyed? seems like a huge waste of money.
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Click to collapse
They do not destroy them, but actually tear them apart and refurbish other phones with the parts.

cincygeek said:
They do not destroy them, but actually tear them apart and refurbish other phones with the parts.
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Click to collapse
yes, I thought this was the case too. like let's say they take the camera out of it, so when they get a phone with a broken camera, they swap it out. or maybe the capacitor. or an internal speaker.

entropism said:
AT&T's employee discount blows, to be honest.
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Click to collapse
I work for VZ landline, and our discounts are so bad that it is cheaper for me to keep Sprint service.

[Q] URGENT !! Dell venue pro not switching on(dead) ..Error while flashing

URGENT..Please help !! :fingers-crossed:
The device was initially freezing a lot ..So I happened to change the sd card to a 16 gb microsdhc from a 8gb one..But it still was having the same problems..Then I got to know about the EM app in the phone and I by mistake updated the touch firmware in it.
That is when I decided to flash the phone.Now while flashing the phone the phone froze all of a sudden(as already mentioned this was my original(earlier) problem).And the command prompt through which I was flashing the phone showed an error,so I removed the USB cable.From then,I'm not able to even switch on the phone(Not even able to see the Dell logo).
And please give me a solution about the touch firmware that I updated by mistake(That rendered the phone unresponsive to touch)
And there is no light even in the keyboard.
Thank you .

SANTHOSHGODSPEED said:
URGENT..Please help !! :fingers-crossed:
The device was initially freezing a lot ..So I happened to change the sd card to a 16 gb microsdhc from a 8gb one..But it still was having the same problems..Then I got to know about the EM app in the phone and I by mistake updated the touch firmware in it.
That is when I decided to flash the phone.Now while flashing the phone the phone froze all of a sudden(as already mentioned this was my original(earlier) problem).And the command prompt through which I was flashing the phone showed an error,so I removed the USB cable.From then,I'm not able to even switch on the phone(Not even able to see the Dell logo).
And please give me a solution about the touch firmware that I updated by mistake(That rendered the phone unresponsive to touch)
And there is no light even in the keyboard.
Thank you .
Click to expand...
Click to collapse
AFAIK, once you do the touch screen firmware update via EM, your phone can't be fixed via USB flashing anymore. From what I've read the unbricking process here on xda won't work at least. I'm not sure if a RIFF box would do it with what we have on the DVP so somene might want to chime in on this?
Does the computer recognize the phone even?

aleunge said:
AFAIK, once you do the touch screen firmware update via EM, your phone can't be fixed via USB flashing anymore. From what I've read the unbricking process here on xda won't work at least. I'm not sure if a RIFF box would do it with what we have on the DVP so somene might want to chime in on this?
Does the computer recognize the phone even?
Click to expand...
Click to collapse
What is a RIFF box ? No the computer is no longer able to recognize the phone ..

SANTHOSHGODSPEED said:
What is a RIFF box ? No the computer is no longer able to recognize the phone ..
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Click to collapse
Have a google at riff box/jtag man. I think someone here was doing something with one to try and revive his bricked DVP. Have a seach and contact him maybe?
And if all else fails, someone is selling a DVP system board off the bay for $40. I have no idea about the details of the listing so check it out yourself before jumping the gun. AFAIK, it even comes with a 16GB card And make sure it's worth the $40 for such an old phone... I regreted purchasing a glass for $50 to fix another cracked glass DVP when you can get one for not that much more if you wait for deals...
http://www.ebay.com/itm/New-Dell-Ve...209?pt=LH_DefaultDomain_0&hash=item5aebab3361
(the DVP is quite easy to tear down BTW, just search the forums for a service manual)

Thanks Aleunge.. you are the man!! +2 reps to your meter for this.. i went and bought my system board.. i get a free 16gig sd card and the system board is unlocked!! best part... :good:

new
aleunge said:
Have a google at riff box/jtag man. I think someone here was doing something with one to try and revive his bricked DVP. Have a seach and contact him maybe?
And if all else fails, someone is selling a DVP system board off the bay for $40. I have no idea about the details of the listing so check it out yourself before jumping the gun. AFAIK, it even comes with a 16GB card And make sure it's worth the $40 for such an old phone... I regreted purchasing a glass for $50 to fix another cracked glass DVP when you can get one for not that much more if you wait for deals...
(the DVP is quite easy to tear down BTW, just search the forums for a service manual)
Click to expand...
Click to collapse
I don't know buying this mother board would certainly assure me that my dvp would get revived back.
And also would need the perfect tools to open up the phone ...right? Would you suggest me to open-up the dvp.(the warranty is already void).
Although I'm pursuing bachelors in technology,I've never opened-up a phone .. I don't want to regret it

new
mykalogist said:
Thanks Aleunge.. you are the man!! +2 reps to your meter for this.. i went and bought my system board.. i get a free 16gig sd card and the system board is unlocked!! best part... :good:
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Click to collapse
Hey..just saw your post..Have you bought the system board? Is the phone now working properly ?
What kind of tools did you use ?
How did you open up the phone ?
Thanks

Hi, i bought my system board yesterday, tracking number says it will arrive at my house by monday so i'll let you know how it goes.. swapping a mother board out always fixes system errors which bricking would categorize under.. it wouldnt fix things like phone not charging or screen problems but definitely will fix cpu issues..

SANTHOSHGODSPEED said:
I don't know buying this mother board would certainly assure me that my dvp would get revived back.
And also would need the perfect tools to open up the phone ...right? Would you suggest me to open-up the dvp.(the warranty is already void).
Although I'm pursuing bachelors in technology,I've never opened-up a phone .. I don't want to regret it
Click to expand...
Click to collapse
Oh hey mykalogist, just PM you. Didn't know you already bought the baby. Good luck with it! :victory:
And yes, SANTHOSHGODSPEED, I can't say for sure it'll fix whatever is up with your phone, but if it was mine, I would give it a try for that price. It seems very probable since so much is on that DVP board like MK said. And don't worry about taking open the phone. Just remember that it's already broken. Being physically broken further ain't so bad right?
I've taken open a few phones and the DVP is really one of the easiest. Just grab the service manual from here and peak through it before you attack it (or youtube it first). The hardest part I find is really just taking the back cover off (fingernails and guitar pick help). After that, it's easy breezy.
And I think all you need is a couple of Torx screw drivers. I think a T4 and T5 but I can't remember exactly. Tweezers or a small pair of pliers help for taking out the microSD card.

UPDATE!! :good:
Ok so i recieved my system board today from RAKI computers on ebay thanks to Aleounge's great find.. i installed the system board and my phone works flawlessly.. yay its alive again!!.. i only have two bad things to mention however.. before i do let me point out that you will be getting a totally new phone new IMEI, service tag and E sevice number so your old phone doesnt exist anymore... ok my bads, the service board i got is locked to a network i have no idea what it is i'm still pending a find i'll be checking out my EM here shortly to see what network it is.. i tried both T-Mobile and AT&T sim cards and none of them were accepted, its asking me for a PIN/Unlock code. And remember your phone is now a totally new phone so when you call dell for this unlock code they will ask for your phone info which will be listed under a different owner so they wont give it to you until you provided them your purchase invoice from RAKI Computer. Oh so thats my update, phone works and booted up again and i was able to install updates up to Tango but the phone will not accept my T-Mobile or AT&T sim ... Thanks again Aleounge and i hope this helps someone.. Remember to Rep me one

thanks
mykalogist said:
Ok so i recieved my system board today from RAKI computers on ebay thanks to Aleounge's great find.. i installed the system board and my phone works flawlessly.. yay its alive again!!.. i only have two bad things to mention however.. before i do let me point out that you will be getting a totally new phone new IMEI, service tag and E sevice number so your old phone doesnt exist anymore... ok my bads, the service board i got is locked to a network i have no idea what it is i'm still pending a find i'll be checking out my EM here shortly to see what network it is.. i tried both T-Mobile and AT&T sim cards and none of them were accepted, its asking me for a PIN/Unlock code. And remember your phone is now a totally new phone so when you call dell for this unlock code they will ask for your phone info which will be listed under a different owner so they wont give it to you until you provided them your purchase invoice from RAKI Computer. Oh so thats my update, phone works and booted up again and i was able to install updates up to Tango but the phone will not accept my T-Mobile or AT&T sim ... Thanks again Aleounge and i hope this helps someone.. Remember to Rep me one
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Click to collapse
Hey ..thanks for the update ..
So according to you the phone is working fine and its booted-up and that you are able to update it to tango ..
But you are not able to use the phone with any mobile carrier...ie you are not able to make or receive calls..is that right ?
So you would not advice me to go with that option ?? or do you?
How's the tango update ? Is there much of a difference to the start screen ? Are you able to resize the live tiles ?
And if you do like me to go forward with that ..Can you please tell me how you disassembled and assembled it ?
Looking forward to you reply

SANTHOSHGODSPEED said:
Hey ..thanks for the update ..
So according to you the phone is working fine and its booted-up and that you are able to update it to tango ..
But you are not able to use the phone with any mobile carrier...ie you are not able to make or receive calls..is that right ?
So you would not advice me to go with that option ?? or do you?
How's the tango update ? Is there much of a difference to the start screen ? Are you able to resize the live tiles ?
And if you do like me to go forward with that ..Can you please tell me how you disassembled and assembled it ?
Looking forward to you reply
Click to expand...
Click to collapse
Yes exactly right.. I found out via my EM that the system board i bought is currently locked to Cincinnati Bell Wireless(CBW).. Because of this it will not accept my T-Mobile Sim or At&T.. The good thing about this is that you will get a new Service Tag, IMEI and E Service number Sticker with the system board.. This information will be blank as if you purchased a new phone. So all you have to do is call Dell Mobility Support.. They are gonna ask you for this info then ask for a copy of your Purchase invoice as proof.. When you send them this information they will register then new system board which is an entirely new phone to your name and give you the Unlock/Pin code to Bypass your sim error.. I havent messed around with tango much so i dont know the new features yet.. Hope this helps..

Can you check what the rom version is?
I havnt heard of a Cbell locked VP before (it's possible I merely overlooked this though)
It's EM -> Phone Information -> SW version.
I assume it'll be something like
Code:
2250.1800.7720.219
GLEOS2A421934_?
CBW-US

Problem
mykalogist said:
Yes exactly right.. I found out via my EM that the system board i bought is currently locked to Cincinnati Bell Wireless(CBW).. Because of this it will not accept my T-Mobile Sim or At&T.. The good thing about this is that you will get a new Service Tag, IMEI and E Service number Sticker with the system board.. This information will be blank as if you purchased a new phone. So all you have to do is call Dell Mobility Support.. They are gonna ask you for this info then ask for a copy of your Purchase invoice as proof.. When you send them this information they will register then new system board which is an entirely new phone to your name and give you the Unlock/Pin code to Bypass your sim error.. I havent messed around with tango much so i dont know the new features yet.. Hope this helps..
Click to expand...
Click to collapse
You see that's the problem for me ..I'm from India and Dell representatives don't know a thing about this phone(they don't even know if this phone was ever launched in the market)..And at the same time I can't call the US helpline(as they would advice me to call the indian helpline;which is of no use..)..So even if I get this phone assembled I won't be able to make calls with it..(Unless I know someone in the US)

Yes it was CBW-US.. and it was locked to that network.. i called Dell and you are right they dont know anything about anything.. i waited on the phone for hours and didnt get any good news from they just loop holes.. But i found this guy that knew everything about the Dell Venue pro, sent him my imei and the network it was locked to and got the phone unlocked, i only paid 16$ on ebay and he's located in china where the phone was manufactured so i gave him my trust and it came through.. He unlocked the phone in literally 10mins.. i've been using it Flawless ever since..

Hey
mykalogist said:
Yes it was CBW-US.. and it was locked to that network.. i called Dell and you are right they dont know anything about anything.. i waited on the phone for hours and didnt get any good news from they just loop holes.. But i found this guy that knew everything about the Dell Venue pro, sent him my imei and the network it was locked to and got the phone unlocked, i only paid 16$ on ebay and he's located in china where the phone was manufactured so i gave him my trust and it came through.. He unlocked the phone in literally 10mins.. i've been using it Flawless ever since..
Click to expand...
Click to collapse
Hey
Can you give me the link to that chinese guy's site ?
I also found out some cheaper and free options ...
And please can you tell me how you disassembled and assembled it? ..

SANTHOSHGODSPEED said:
Hey
Can you give me the link to that chinese guy's site ?
I also found out some cheaper and free options ...
And please can you tell me how you disassembled and assembled it? ..
Click to expand...
Click to collapse
Hey you guys, make sure to give "[email protected]" a try first with the unlocking (search the forum for more details). I've unlocked at least 4 DVPs and for the last two (very recent), I don't recall even mentioning it was locked to TMO. I think now that the DVP has hit EOL, Dell doesn't care too much about finding out who the original owner is (they asked for the first couple I tried unlocking, but I never actually mentioned it as I got them used and I don't even know the owners) or the other specifics. Just give them a try first since well... it's free! If it's a no go, go with what MK suggested?
A tip I think might help is to mention you're using it for business and will be leaving the country shortly. I also brought up how much I liked the phone

Hey
aleunge said:
Hey you guys, make sure to give "[email protected]" a try first with the unlocking (search the forum for more details). I've unlocked at least 4 DVPs and for the last two (very recent), I don't recall even mentioning it was locked to TMO. I think now that the DVP has hit EOL, Dell doesn't care too much about finding out who the original owner is (they asked for the first couple I tried unlocking, but I never actually mentioned it as I got them used and I don't even know the owners) or the other specifics. Just give them a try first since well... it's free! If it's a no go, go with what MK suggested?
A tip I think might help is to mention you're using it for business and will be leaving the country shortly. I also brought up how much I liked the phone
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Click to collapse
Just to see whether this email id works, I just sent them the IMEI code of the phone that is already unlocked(currently bricked) ..this is what I got in reply
Dear Customer,
The below device is a retail piece. Please contact carrier with proof of payment in order to procure the code also do let the carriers know that the below device is a retail piece.
Please visit the link to get the contact details of the Carrier:
http://support.dell.com/support/topics/global.aspx/support/kcs/document?docid=269106
Tmobile : Contact
http://www.t-mobile.com/Contact.aspx
http://locator.t-mobile.com/
Thanks and regards,
Suri
Mobility Unlock code Team
Click to expand...
Click to collapse

aleunge said:
Hey you guys, make sure to give "[email protected]" a try first with the unlocking (search the forum for more details). I've unlocked at least 4 DVPs and for the last two (very recent), I don't recall even mentioning it was locked to TMO. I think now that the DVP has hit EOL, Dell doesn't care too much about finding out who the original owner is (they asked for the first couple I tried unlocking, but I never actually mentioned it as I got them used and I don't even know the owners) or the other specifics. Just give them a try first since well... it's free! If it's a no go, go with what MK suggested?
A tip I think might help is to mention you're using it for business and will be leaving the country shortly. I also brought up how much I liked the phone
Click to expand...
Click to collapse
[email protected] wont help you because the system board you get from ebay will be unregistered.. I tried and got a response saying the phone is blank(unregistered) in their system so i need to call the mobility support to register the phone then reply with the phone info.. I called Mobility but theyre so unprofessional, i had to call back 5 times to get with someone who actually knows what they were talking about and still didnt get the phone registered as theyre telling me i had to wait 2-3 days and some run around.. so i met this chinese guy who said he knew how to unlock it in 10min, i sent him the paypal $16 and phone was unlocked right after.. Dell Support sucks.

aleunge said:
Hey you guys, make sure to give "[email protected]" a try first with the unlocking (search the forum for more details). I've unlocked at least 4 DVPs and for the last two (very recent), I don't recall even mentioning it was locked to TMO. I think now that the DVP has hit EOL, Dell doesn't care too much about finding out who the original owner is (they asked for the first couple I tried unlocking, but I never actually mentioned it as I got them used and I don't even know the owners) or the other specifics. Just give them a try first since well... it's free! If it's a no go, go with what MK suggested?
A tip I think might help is to mention you're using it for business and will be leaving the country shortly. I also brought up how much I liked the phone
Click to expand...
Click to collapse
Ok so I went on to buy this system board from ebay..It looks like its not available for me
(as i'm from india) I searched in more sites but I didn't get any advertisement or anything where they sell this CS.5J16R.002 system board ..do you know any other site which is offering this system board..?

[Q] Bought a "new" note 3 from ebay...

Supposedly untouched brand new in box "unlocked". When I went to give it the ol rootaroo found the knox at 0x1. So here is my question.
Other than screwing me out of the warranty, what other problems will this cause me?
It's a tmobile. What happens when kit kat comes along, or any other update, am I going to be able to update? As of now, there are no roms, so I am stuck with what samsung sends down the pike and if I cant even get that then what good is the phone. I put in an open case, but if it's not going to screw me up too bad, I might just keep it. However, at 649, for another 50 I can buy one straight from tmobile. Should I return it?
Regards,
J

jackler1 said:
Supposedly untouched brand new in box "unlocked". When I went to give it the ol rootaroo found the knox at 0x1. So here is my question.
Other than screwing me out of the warranty, what other problems will this cause me?
It's a tmobile. What happens when kit kat comes along, or any other update, am I going to be able to update? As of now, there are no roms, so I am stuck with what samsung sends down the pike and if I cant even get that then what good is the phone. I put in an open case, but if it's not going to screw me up too bad, I might just keep it. However, at 649, for another 50 I can buy one straight from tmobile. Should I return it?
Regards,
J
Click to expand...
Click to collapse
Aside from the warranty which you have mentioned, Not a lot else except KNOX functions (which unless you use for company purposes is useless to the every day user 99% of the time) -
As for returning it, it's up to you, if you feel you have been tricked into buying a phone with no warranty and mis sold, then return it

It was misrepresented as "new" so you do have an option to return. Hopefully you paid via paypal or a secure way as I wouldn't trust them to return the monies voluntarily.

jackler1 said:
Supposedly untouched brand new in box "unlocked". When I went to give it the ol rootaroo found the knox at 0x1. So here is my question.
Other than screwing me out of the warranty, what other problems will this cause me?
It's a tmobile. What happens when kit kat comes along, or any other update, am I going to be able to update? As of now, there are no roms, so I am stuck with what samsung sends down the pike and if I cant even get that then what good is the phone. I put in an open case, but if it's not going to screw me up too bad, I might just keep it. However, at 649, for another 50 I can buy one straight from tmobile. Should I return it?
Regards,
J
Click to expand...
Click to collapse
It is not new. Return.
And don't buy electrical things at eBay unless you want to take risk.

A friend recently bought what was supposed to be a used, unlocked AT&T S3 on Amazon, to use on T-Mobile. When she got it I discovered that it is actually a T-Mobile S3. She had problems getting any data connection on it and after speaking with T-Mobile tech support for a few days they ran her IMEI and said they would honor the warranty, she explained that she bought it from a 3rd party and that they said that it doesn't have a warranty but the tech said not to worry, it is covered by the manufacturer. T-Mobile is currently sending her another S3 at no cost.
Sent from my S3 using whatever is in the chamber...

radicalisto said:
Aside from the warranty which you have mentioned, Not a lot else except KNOX functions (which unless you use for company purposes is useless to the every day user 99% of the time) -
As for returning it, it's up to you, if you feel you have been tricked into buying a phone with no warranty and mis sold, then return it
Click to expand...
Click to collapse
So are you saying that should updates come, such as kit kat, I will have no problems getting said updates?
I just want to make sure the phone isn't locked out from updates, won't care if I ever get roms.....

Yeah you'll get updates, if you're rooted you won't get them via OTA though. You'll have to use KIES or flash via ODIN. Not really a massive task tbh
Sent from my SM-N9005 using XDA Premium 4 mobile app

.... and you'll probably get those updates much faster here on XDA than you will via OTA updates anyway!

[Q] New Phone, Device Status: Custom

I purchased the Samsung Galaxy Note 3 III N900 32gb Black Factory Unlocked Android Cell Phone from Amazon. The store was SHOPEBEST. (cant post links yet)
Got it, had the IMEI tag removed from the box for some reason dunno why.
Everything looks brand spanking new, got a new sim from AT&T, setup install some apps then I try to run update got the device is modified message. Wiped cache partition, restarted numerous times, never had an SD card in but i did try to put an old one in and remove it etc.
Still shows up as CUSTOM.
In odin download mode it shows:
ODIN MODE
PRODUCT NAME: SM-N900
CURRENT BINARY: Custom
SYSTEM STATUS: Custom
WARRANTY BIT: 1
I'm new to android so i have very little knowledge about android systems, rooting or roms or anything only the stuff i learned from hours of reading.
My question is if this phone is new WHY is it showing custom and the warranty showing 1 meaning void right out of the box? Is there anyway i can go back to stock and get the warranty back to 0?
Thanks for your time and help.

I would hazard an opinion the phone is not brand new or wasn't factory unlocked? I thought I saw something about some shop opening brand new phones, unlocking them and selling as factory unlocked. I guess they tripped flag unlocking it? Strange there was no IMEI on the box, maybe the phone IMEI and box didn't match?

pete4k said:
I would hazard an opinion the phone is not brand new or wasn't factory unlocked? I thought I saw something about some shop opening brand new phones, unlocking them and selling as factory unlocked. I guess they tripped flag unlocking it? Strange there was no IMEI on the box, maybe the phone IMEI and box didn't match?
Click to expand...
Click to collapse
I didn't even notice at first but the sticker is /was removed from the box. Had the caution sealed package sticker on it though. I contacted them already. There's no way this phone is brand new with the odin mode showing that.

I would return it, just for warranty sake. Also I don't think you can do OTA updates if it's custom. And if it's rooted already, it could have virus or some other stuff on it as well.

Sorry to hear that you got scammed. Though there is no way to reset the warrannty bit counter back to Ero. But you may check if you had a Super SU app in your app drawee. If it there that means your phone is rooted. So yoi can try Triangle away app it might help im not sure if it works then reflash a stock rom and do a fulk factory reset and wipe the cash partition.
Sent from my SM-N900 using XDA Premium 4 mobile app

Mirage20uk said:
So yoi can try Triangle away app it might help im not sure if it works then reflash a stock rom and do a fulk factory reset and wipe the cash partition.
Click to expand...
Click to collapse
Don't bother with Triangle-Away. It won't reset Knox back to 0x0.

Knox seems tripped.
You def need to return this.

If it's this obvious that it wasn't unlocked by the manufacturer but instead has been modified by the reseller you might also want to shoot Amazon an email at the reports form hereabouts: http://www.amazon.com/gp/help/reports/contact-us
Sometimes it helps to be specific... I find that just returning the item solves my own problem but then leaves the seller free to cause problems for others. And Amazon has from my own experience been really awesome and helpful with this stuff. I reported a seller who sold me a red-screened Kindle Fire 2 and I actually got to speak to a human being. In general I find they have some of the best support imaginable.

pete4k said:
I would return it, just for warranty sake. Also I don't think you can do OTA updates if it's custom. And if it's rooted already, it could have virus or some other stuff on it as well.
Click to expand...
Click to collapse
Yeah I'm returning it first thing Monday. I find it funny how the seller didn't want any problems. They told me to just return the phone for a full refund even though i used it for 3 days. They charge a restock fee for returns but i told them im not paying any restocking fee and they still said return it. They know what they did.
Mirage20uk said:
Sorry to hear that you got scammed. Though there is no way to reset the warrannty bit counter back to Ero. But you may check if you had a Super SU app in your app drawee. If it there that means your phone is rooted. So yoi can try Triangle away app it might help im not sure if it works then reflash a stock rom and do a fulk factory reset and wipe the cash partition.
Sent from my SM-N900 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Yeah i was wondering what that was its called SuperSU has a yellow shield with a # sign on it. Is that not supposed to be included with android?
oddbehreif said:
Don't bother with Triangle-Away. It won't reset Knox back to 0x0.
Click to expand...
Click to collapse
Skander1998 said:
Knox seems tripped.
You def need to return this.
Click to expand...
Click to collapse
Yeah its going back either way. Even if i could revert it back to stock/valid warranty its still being returned because i paid for a NEW phone and someone else used it already. I don't know what they did to it or did with it. Being shady doesn't earn my business or trust.
BewareAlbatross said:
If it's this obvious that it wasn't unlocked by the manufacturer but instead has been modified by the reseller you might also want to shoot Amazon an email at the reports form hereabouts:
Sometimes it helps to be specific... I find that just returning the item solves my own problem but then leaves the seller free to cause problems for others. And Amazon has from my own experience been really awesome and helpful with this stuff. I reported a seller who sold me a red-screened Kindle Fire 2 and I actually got to speak to a human being. In general I find they have some of the best support imaginable.
Click to expand...
Click to collapse
Oh you bet I'm telling amazon. These guys wasted a lot of my time with this now. I now have to wipe it, return it, go back to ATT get another sim and put my old phone back on my plan and buy another phone. So it is my duty to to warn amazon about this shady seller so other people don't fall victim to what happened to me.
Bright side to all this. I think the note is way 2 big for me so I'm thinking about trying out the nexus 5, cheaper smaller and everyone says its awesome. So thanks to this shady seller i got to test it out for a few days.

Juansito said:
Bright side to all this. I think the note is way 2 big for me so I'm thinking about trying out the nexus 5, cheaper smaller and everyone says its awesome. So thanks to this shady seller i got to test it out for a few days.
Click to expand...
Click to collapse
You'll find this amusing but I still prefer my old Galaxy Nexus over the Nexus 5. It may not have ran 4.4.2 perfectly but man... User-replaceable battery, amazing kernel mods, none of the weird bugs I encountered with the Nexus 5, rock solid GPS, and it took SD Cards.
I liked the Nexus 4 just fine, but man the 5 really burnt me on the Nexus line. I had a lot of problems with it. So did my coworker with his. Ended up returning both.

BewareAlbatross said:
You'll find this amusing but I still prefer my old Galaxy Nexus over the Nexus 5. It may not have ran 4.4.2 perfectly but man... User-replaceable battery, amazing kernel mods, none of the weird bugs I encountered with the Nexus 5, rock solid GPS, and it took SD Cards.
I liked the Nexus 4 just fine, but man the 5 really burnt me on the Nexus line. I had a lot of problems with it. So did my coworker with his. Ended up returning both.
Click to expand...
Click to collapse
I'm new to android what phone do you suggest? I want a new phone latest model. I picked the note 3 because of the screen. Although it is nice and i love using it when im at home or laying down its just not functional for me as a phone everyday.

Juansito said:
I'm new to android what phone do you suggest? I want a new phone latest model. I picked the note 3 because of the screen. Although it is nice and i love using it when im at home or laying down its just not functional for me as a phone everyday.
Click to expand...
Click to collapse
the sold you a repaired phone..... seems like the LCD broke and they bought a LCD from ebay and swap the board.......
the FULL LCD from ebay does not include IMEI sticker....... and some times its difficult to remove the original sticker....
I know this because I Note 3 fell and the screen broke... I bought a Black complete Note 3 without the logic board and I was good again...
My Phone was originally white....... I was able to transfer the IMEI sticker though....
http://www.ebay.com/itm/Samsung-N90...e_Replacement_Parts_Tools&hash=item4d162a5a50
it would have been better if the the knox was not tripped.... it depend how much you paid if its over 500 return it....

BewareAlbatross said:
You'll find this amusing but I still prefer my old Galaxy Nexus over the Nexus 5. It may not have ran 4.4.2 perfectly but man... User-replaceable battery, amazing kernel mods, none of the weird bugs I encountered with the Nexus 5, rock solid GPS, and it took SD Cards.
I liked the Nexus 4 just fine, but man the 5 really burnt me on the Nexus line. I had a lot of problems with it. So did my coworker with his. Ended up returning both.
Click to expand...
Click to collapse
antiguangenius said:
the sold you a repaired phone..... seems like the LCD broke and they bought a LCD from ebay and swap the board.......
the FULL LCD from ebay does not include IMEI sticker....... and some times its difficult to remove the original sticker....
I know this because I Note 3 fell and the screen broke... I bought a Black complete Note 3 without the logic board and I was good again...
My Phone was originally white....... I was able to transfer the IMEI sticker though....
it would have been better if the the knox was not tripped.... it depend how much you paid if its over 500 return it....
Click to expand...
Click to collapse
$693.42 and I'm returning it first thing tomorrow morning.

Juansito said:
$693.42 and I'm returning it first thing tomorrow morning.
Click to expand...
Click to collapse
RETURN THAT FAST!!!! you got scammed......

antiguangenius said:
RETURN THAT FAST!!!! you got scammed......
Click to expand...
Click to collapse
Already got the box, packing and shipping box. Glad i have amazon a-z to fall back on just in-case these guys try to pull something when i return. Getting signature confirmation and insurance.

Juansito said:
Already got the box, packing and shipping box. Glad i have amazon a-z to fall back on just in-case these guys try to pull something when i return. Getting signature confirmation and insurance.
Click to expand...
Click to collapse
That's crazy though OMG.... make sure you leaave a review warning people and report it to Amazon
Sent from my SM-N900T using Tapatalk

antiguangenius said:
That's crazy though OMG.... make sure you leaave a review warning people and report it to Amazon
Sent from my SM-N900T using Tapatalk
Click to expand...
Click to collapse
Read page 1, I'm reporting them to amazon as soon as i get my money back. A review wont do anything.

Juansito said:
I'm new to android what phone do you suggest? I want a new phone latest model. I picked the note 3 because of the screen. Although it is nice and i love using it when im at home or laying down its just not functional for me as a phone everyday.
Click to expand...
Click to collapse
Best thing I could tell you, since asking what's the best phone is like asking what's the best ROM, is go to your local carrier stores like ATT and T-Mobile, Sprint, etc... And just try out phones in your hand. Don't worry too much about specs these days. If it's running at least Android 4.2 with a 1Ghz processor it will make calls, end texts, and play cat videos. Even without, it should still.
If you want the absolute most epic and powerful phone you're already holding it as far as I know. The Note 3 not only has premiere specs but USB 3, support for something ridiculous like another 64 gigs or 128 gigs of CLASS 10 MicroSD goodness...And a stylus, which is something I've genuinely missed ever since the old WinMo 6.5 days when you could either choose the multitouch mod or the overclock mod but not both. :laugh:
Really though, your best is just go to stores and see what feels best especially since you seem to be the kind of person for whom the feel of the phone in your hand and how it carries is important. You can always then walk out of the store, go on someplace like Swappa, and find the phone at a cheaper price and probably unlocked.

Can't update and Samsung counter at bestbuy can't flash

Picked up an S7 Edge off swappa. Love the device but having issues that I could use some input on asap as this may have to go back..
Had complaints of several missed calls sitting on my desk at home. Did some test calls myself to verify. Some go through some don't. Using signalcheck pro reveals - 100-105db which ain't great. My current S4, previous LG G4, Iphone 4 & 5s never had a problem receiving calls here in the house. Not a 5 bar location by any means but always worked.
Being a new device I thought maybe verify updates before open a case to send it back.. Based on info I found online, both the baseband and kernel appear to be behind a good bit (pic attached).
Saw a recommendation here to take it to samsung desk at Best Buy. Guy there at the counter wasn't too focused but when I explained and asked if he could flash it he seemed to know what I was talking about. Connected phone, prompted on phone screen for permission so I know it was trying to connect.. This is when it gets weird:
The guy asks me if it's been rooted (which of course doesn't exist yet as far as I can tell). Says his software won't flash it and is throwing an error something about "the binary system is different or tampered or something". Very strange. On boot I verify on the phone that knox isn't tripped and it shows 'official' version, etc.
Not sure where to go from here. Guy implied that if I sent it in that they'd reject it as tampered based on what his computer was saying..
Any suggestions before I try to return this thing, if I even can..
Here is the link to the version pic. Would appreciate if someone can confirm mine is behind on updates like I believe it is:
https://www.dropbox.com/s/sgv6dqv4xwfgmyy/Screenshot_20160516-122211.png?dl=0
Thanks!

Did you try samsung smart switch to manually update firmware

strangeprotocol said:
Did you try samsung smart switch to manually update firmware
Click to expand...
Click to collapse
Tried smart switch but it said it wasn't supported. Never used it before (used odin on previous phones) so maybe I'm just not understanding how it's supposed to work.
I also visited another Samsung counter at a different best buy today with the same results (incorrect binary reported by their software). Then I visited the local AT&T warranty center. The guy there was pretty cool (phone's on Cricket but he helped anyway) and he was able to flash it without any problem or odd messages. Baseband, kernel, versions & dates now appear correct: https://www.dropbox.com/s/09c6ts4y44quiph/s7osinfo.png?dl=0
Now just have to see if it has any impact on the poor reception I was getting in the house..

The same exact thing happened to me, thank God I was within my 14 days so I returned the phone and bought another from att, the Samsung people acknowledged this was a known issue with attt s7e, but yea samsung wasn't able to reflash the phobe either

Shuthefrontdoor said:
The same exact thing happened to me, thank God I was within my 14 days so I returned the phone and bought another from att, the Samsung people acknowledged this was a known issue with attt s7e, but yea samsung wasn't able to reflash the phobe either
Click to expand...
Click to collapse
I'd imagine you could get a new one under warranty if it's a known issue.
Sent from my SAMSUNG-SM-G935A using Tapatalk