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So my first transformer was awesome except for the touchscreen that was unresponsive on a whole line across the tablet, the minimal light bleed, and the unbalanced speakers. I decided to rma it with ASUS and sent it back.
I just got it back today. The shipping paper shows a new part for a screen (I'm guessing.. 90R-OK061L20000Y). I immediately installed a multi touch and paint app to check the screen only to find an almost identical unresponsive section of the screen (on both it was unresponsive to the lightest of touch only. Heavy touches still registered.)
My question to my fellow Transformer owners is should I RMA again? Maybe switch to the galaxy tab? Hope its software related and wait for a fix? Our just ignore it?
Anyone else have this problem?
Sent from my Nexus One using XDA App
The Transformer is nice especially with dock if all works well, mine does, but if that were me I'd be unloading it and getting a Galaxy 10.1.
I just tested mine with the same paint program. I colored the whole screen with 1 finger and everything seems to be in order. Funny how that program registers 7 finger multitouch but 8 will cause a FC.
Anyway. I would RMA it again. This time stating that the problem wasn't fixed. Maybe put a bunch of post-it notes with arrows all pointing to the spot there it is whacked.
viper2g1 said:
I immediately installed a multi touch and paint app to check the screen only to find an almost identical unresponsive section of the screen (on both it was unresponsive to the lightest of touch only. Heavy touches still registered.)
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Click to collapse
If this really is an issue only with "lightest of touch" I think you would be better off selling the unit. Touch screens often have areas that require more or less contact. The fact that they replaced the screen or digitizer and it does not meet your expectations suggests the settings they are using will not meet your expectations as to the amount of contact required.
Just a quick question, wherever you guys bought your transformer, did anyone buy a warranty through the retailer? Personally I work a BestBuy, so a 1 year with damage warranty was dirt cheap for me, so i bought it, normally I dont get the plans bc I treat my gadgets like angels, but with a 10 inch screen thats only protected by glass I thought I should, especially with all the defects from ASUS going around (although mines working perfect!).
Well as an example when trying to launch an app along the line a hard press is required
Sent from my Nexus One using XDA App
Could it be a problem with your fingers? Seems strange you have had problems with 2 lol
Are you saying my fingers is brokeded!?!
Sent from my Nexus One using XDA App
he's saying you touched it wrong
well I would insist on a replacement if the issue is still there. You would of thought they would of tested this before it was returned to you.
I would of thought it would be other hardware other than the screen that is defective and they have simply replaced the incorrect part.
I called asus again and they game another rma. They paid for doing too, that's nice. hoping for a fix though.
Sent from my Nexus One using XDA App
So I noticed this when I bought my tablet and tried to disregard it but after 2 weeks its starting bother me. I'm pretty sure its a dead pixel and trying to decide if I should bring it back to office depot and ask for a new tablet. What do you guys think? I posted two pictures to show what I'm seeing. On the first picture, its right by the N in education. I know, probably seems picky but when I'm on a white page, its pretty noticeable.
tu3218 said:
So I noticed this when I bought my tablet and tried to disregard it but after 2 weeks its starting bother me. I'm pretty sure its a dead pixel and trying to decide if I should bring it back to office depot and ask for a new tablet. What do you guys think? I posted two pictures to show what I'm seeing. On the first picture, its right by the N in education. I know, probably seems picky but when I'm on a white page, its pretty noticeable.
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Click to collapse
Well, if it bothers you then you should return the tablet and get one that doesn't bother you, simple as that. I also have a stuck pixel on mine, but it doesn't bother me at all and thus I won't be returning mine.
a white pixel (stuck on) I would definitely return.
I have two miscolored pixels on mine that chose to not care about. It's common with TFT screens..
You can fix it........unless its a grey or a black dead pixel......massage it hard and try to move it towards the nearest side the effect is not instantaneous.......use an app called pixel fixer.....leave ur tab on charging while using that app......do both the methods and it would be gone in a week.....(worked for my phone)....
Sent from my Milestone using XDA App
vari9 said:
You can fix it........unless its a grey or a black dead pixel......massage it hard and try to move it towards the nearest side the effect is not instantaneous.......use an app called pixel fixer.....leave ur tab on charging while using that app......do both the methods and it would be gone in a week.....(worked for my phone)....
Sent from my Milestone using XDA App
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Click to collapse
That's a horrible recommendation for an LCD that sits behind a gorilla glass touch screen. Unless you tell him to take the gorilla glass digitizer first he'll be risking breaking the digitizer before he ever gets close to the lcd!
vari9 said:
You can fix it........unless its a grey or a black dead pixel......massage it hard and try to move it towards the nearest side the effect is not instantaneous.......use an app called pixel fixer.....leave ur tab on charging while using that app......do both the methods and it would be gone in a week.....(worked for my phone)....
Sent from my Milestone using XDA App
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Click to collapse
Rubbing the screen doesn't work on devices with real glass displays, especially not gorilla glass. That method only works on displays where the glass is flexible or malleable (like computer lcd monitors or earlier/older phones).
To the OP:
If you're brave you COULD attempt some very gentle finger taps right above the area. I suggest trying to find a software fix though. If you try and try and it still sticks, then go ahead and return. I couldn't deal with that on my screen either.
Exchange it for another one NOW. You paid for it. You should have nothing less than a good screen with no stuck pixel.
Sorry to read this.
I'm the guy who's windshield and glasses are never clean enough, so a dead or wonky pixel would drive me nuts.
Thanks for the suggestions but I ended up just taking it back. Like a few of you said, I paid for it so I expect it all to work right. They took it back no questions asked. All is well in the new one
Sent from my A05PTH3ORY using XDA App
Neoprimal said:
Rubbing the screen doesn't work on devices with real glass displays, especially not gorilla glass. That method only works on displays where the glass is flexible or malleable (like computer lcd monitors or earlier/older phones).
To the OP:
If you're brave you COULD attempt some very gentle finger taps right above the area. I suggest trying to find a software fix though. If you try and try and it still sticks, then go ahead and return. I couldn't deal with that on my screen either.
Click to expand...
Click to collapse
I used it on my phone with gorrila glass and it absolutely worked.....
Sent from my Milestone using XDA App
I found a simple solution to fixing a digitizer that's starting to go bad, after having replaced the digitizer on my phone TWICE. The first digitizer started having the typical symptoms, where about a 1cm bar about a third of the way down the screen just wouldn't register touches. And if it did, it normally ended up with spontaneous, erratic behavior. I ordered a replacement, which turned out to be worse than the original digitizer. Sent that one back, got another digitizer, and it worked great for about a month. Then I started having same issues all over again. (And if anybody here has replaced a digitizer on this phone already, you probably understand how painful it can be.)
So, for those of you who haven't ordered a replacement yet, and are having the issues I've described above, try this test first. When you start experiencing erratic behavior and dead spots, squeeze the upper portion of the phone, where the camera, speaker, and Motorola logo is, moving in left to right. Don't be afraid to use a good amount of pressure, but don't squeeze to where you might crack something. If the problem disappears, the thin cable underneath that area is starting to separate away from the connections. (Don't know the correct terminology here.) Now, I'm not sure if it's just glue or really thin amount of solder holding these connections together, but I do know that they break pretty easily. I ended up using a heat gun, and heating up the upper portion of the phone till it was a little too hot to touch (be careful, though, too hot, and you might cause some damage to the LCD screen.) and used a rag and squeezed from the center, moving outwards, maintaining as much constant pressure as I could, till the phone was about normal temperature.
It's been roughly an hour since I've tried this, and I haven't had any issues thus far, except for a couple hiccups. I may end up doubling up on the double sided tape on the bottom, to create more of an incline to prevent the ribbon from further separating. But this may help squeeze some more life out of the digitizer. Hopefully this helps a few of you!
Well, turns out the fix really didn't work. Still trying to figure out what causes the digitizers to go bad. I have noticed, though, that squeezing the upper left corner (where the camera is) gets rid of the problem, but it reappears usually a few moments later.
Fingerprint scanner
Sent from my MB860 using XDA Premium App
Awesome. I wish I had known that, I would've disconnected that shiz. Appreciate the response though.
stevendeb25 said:
Fingerprint scanner
Sent from my MB860 using XDA Premium App
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Click to collapse
How do you know its the FP scanner?
Sent from my MB860 using XDA
djluis48 said:
How do you know its the FP scanner?
Sent from my MB860 using XDA
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Click to collapse
i dont for defo, but thats the area that i posted about, http://forum.xda-developers.com/showthread.php?t=1719653
you use that piece thin of metal, to push against the fingerprint area, then screen display is good
working for me over a week now.
I got caught in the same problem,i have read a thread about how to fix this problem the other day (which is to insert a small stuff between the battery and fingerprint scanner)
then i tried to pull the scanner upwards a little,then it seems working!
but this issue comes back after i placed the back cover
finally i found that my problem would disappear once the back cover taken out!and appear once covered!
I think the problems starts when you push a lot of times the finger print to wake up the phone.
Sent from my MB860 using XDA
I've noticed just today that there's a dead strip on the touch screen. It didn't do this yesterday. The Nexus 4 was dropped once from 2 feet high, but that was almost a month ago and everything worked fine until now.
The screen still looks beautiful, no dead pixels, no cracks, and the phone is in a protective case with a screen protector.
It seems to me that the digitiser crapped out, but I'm not sure why it happened so randomly.
A funny thing though is that when I drag something fast across the strip it works. And sometimes it'll recognise a touch as a long touch or two-fingered touch along the strip. Weird.
I attached a few touch test photos to show the issue.
Hopefully there's a fix. Has anyone else had this problem? And if you had to send it back to Google, was something like this covered under warranty? What should I do?
Sent from my Nexus 4 using xda app-developers app
You can try to replace the screen yourself or tell LG/Google to send a replacement via RMA. They have parts floating around Ebay
How risky/costly is it to replace it myself? And does anyone know if it's covered under warranty? Cause if is, it'll be cheaper just to get a replacement from Google.
Are there other ways to check if it is indeed the digitiser? I've seen that sometimes touch screen problems are software related. And if that's the case, it'll be easy to fix.
Sent from my Nexus 4 using xda app-developers app
And .... Out of curiosity, what does cause a digitiser to fail without the screen actually breaking?
Sent from my Nexus 4 using xda app-developers app
dwong93 said:
How risky/costly is it to replace it myself?
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Click to collapse
Depends. If you follow the instruction properly, it works well. If you screw up, then Google/LG wont be able to help. A lot of people have done it and succeeded. There are great articles on the web. The price of a digitizer would be about $50-70. I MAY BE WRONG WITH THE PRICING.
And does anyone know if it's covered under warranty? Cause if is, it'll be cheaper just to get a replacement from Google.
Click to expand...
Click to collapse
In most cases no. Because it worked well and suddenly stopped working. Thus Google would say that its your fault. If you are somehow able to convince the Reps that it wasn't your fault, then there is some hope. I
Are there other ways to check if it is indeed the digitiser? I've seen that sometimes touch screen problems are software related. And if that's the case, it'll be easy to fix.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
One way is to remove it and put it to a tester or another motherboard and see if it works. But that takes a lot of time and money,
dwong93 said:
And .... Out of curiosity, what does cause a digitiser to fail without the screen actually breaking?
Sent from my Nexus 4 using xda app-developers app
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Click to collapse
Anything. The phone might have overheaten to the point that it flashed a certain section of a digitizer. It may also be a battery problem that escalated. If you feel that it's software problem, flash a ROM a see if it works.
IMHO You should send it to LG and get it fixed for about $140~.
This problem should be covered under warranty. If you honestly haven't done anything to cause this damage. (I'm also clueless as to what a user could do themselves to make just one section of the digitizer stop working)
Then lasting 5 months or less would not be considered reasonable and you should be entitled to a replacement.
Remember it is down to the retailer to prove that you caused any damage.
And if you honestly did nothing and it just crapped out on you then you should have nothing to fear in sending it back for a warranty replacement
Sent from my Nexus 4 using xda app-developers app
That happen to my iphone when it got water damage. But if you did not do anything wrong, it should be covered by warranty.
Ditto
dwong93 said:
I've noticed just today that there's a dead strip on the touch screen. It didn't do this yesterday. The Nexus 4 was dropped once from 2 feet high, but that was almost a month ago and everything worked fine until now.
The screen still looks beautiful, no dead pixels, no cracks, and the phone is in a protective case with a screen protector.
It seems to me that the digitiser crapped out, but I'm not sure why it happened so randomly.
A funny thing though is that when I drag something fast across the strip it works. And sometimes it'll recognise a touch as a long touch or two-fingered touch along the strip. Weird.
I attached a few touch test photos to show the issue.
Hopefully there's a fix. Has anyone else had this problem? And if you had to send it back to Google, was something like this covered under warranty? What should I do?
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
EXACT SAME PROBLEM EXACT SAME LOCATION...
i think there is more to this than just user error .. i too did nothing to cause this .. 1 day it was fine and then next morning .. just stopped working
@dwong... did you find a solution to this .. did u try claiming warranty.. this should be covered as there is no physical damage .. please do reply to let me know
any1 else have any idea ??!?
thanks
jeetash said:
EXACT SAME PROBLEM EXACT SAME LOCATION...
i think there is more to this than just user error .. i too did nothing to cause this .. 1 day it was fine and then next morning .. just stopped working
@dwong... did you find a solution to this .. did u try claiming warranty.. this should be covered as there is no physical damage .. please do reply to let me know
any1 else have any idea ??!?
thanks
Click to expand...
Click to collapse
I did an RMA explaining everything like I said above. I got my Nexus 4 replaced by Google, and they didn't charge me anything. New Nexus 4 works fine with no issues - I've been using it since May.
dwong93 said:
I did an RMA explaining everything like I said above. I got my Nexus 4 replaced by Google, and they didn't charge me anything. New Nexus 4 works fine with no issues - I've been using it since May.
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Click to collapse
same problem here...did they send you a new phone, or a refurb?
Did you ever find a solution for this?
The same thing has recently happened to mine, did you ever find a solution?
dwong93 said:
I've noticed just today that there's a dead strip on the touch screen. It didn't do this yesterday. The Nexus 4 was dropped once from 2 feet high, but that was almost a month ago and everything worked fine until now.
The screen still looks beautiful, no dead pixels, no cracks, and the phone is in a protective case with a screen protector.
It seems to me that the digitiser crapped out, but I'm not sure why it happened so randomly.
A funny thing though is that when I drag something fast across the strip it works. And sometimes it'll recognise a touch as a long touch or two-fingered touch along the strip. Weird.
I attached a few touch test photos to show the issue.
Hopefully there's a fix. Has anyone else had this problem? And if you had to send it back to Google, was something like this covered under warranty? What should I do?
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Same bug here in Italy where I'm living now even if the the phone was bought last year on UK Play store. Problem is Google rep wrote me RMA can take place only in UK or any other county where N4 was originally available on Play store i.e. NOT Italy.
Does anybody know of a workaround to get the RMA here?
Thanks
VSSVPM
I have the same problem
Did you ever find a solution to this?
anawim said:
Same bug here in Italy where I'm living now even if the the phone was bought last year on UK Play store. Problem is Google rep wrote me RMA can take place only in UK or any other county where N4 was originally available on Play store i.e. NOT Italy.
Does anybody know of a workaround to get the RMA here?
Thanks
VSSVPM
Click to expand...
Click to collapse
ak700 said:
Depends. If you follow the instruction properly, it works well. If you screw up, then Google/LG wont be able to help. A lot of people have done it and succeeded. There are great articles on the web. The price of a digitizer would be about $50-70. I MAY BE WRONG WITH THE PRICING.
In most cases no. Because it worked well and suddenly stopped working. Thus Google would say that its your fault. If you are somehow able to convince the Reps that it wasn't your fault, then there is some hope. I
One way is to remove it and put it to a tester or another motherboard and see if it works. But that takes a lot of time and money,
Anything. The phone might have overheaten to the point that it flashed a certain section of a digitizer. It may also be a battery problem that escalated. If you feel that it's software problem, flash a ROM a see if it works.
IMHO You should send it to LG and get it fixed for about $140~.
Click to expand...
Click to collapse
Yeah, I think the overheating might have been what happened to mine. I was using a blackberry charger and I think it might have overheated my battery and fried a strip of my digitizer.
Even i have got the same problem, i dont know who bumped this old thread, but please guide me to for a low cost workaround for my situation
No drop or glass break.. Dead pixel just one..
Hi,
Anybody found the reason for the issue, i too got the same issue; a dead strip exactly in the middle of the screen, My warranty is over already, so anyone has work around for this??
sid21 said:
Even i have got the same problem, i dont know who bumped this old thread, but please guide me to for a low cost workaround for my situation
No drop or glass break.. Dead pixel just one..
Click to expand...
Click to collapse
This looks like a dead thread, but Ill take a punt. I dusted my old Nexus 4 off the other day, which had exactly the same issue with the dead strip on the digitiser. I had tried replacing the screen and digitiser (I have up trying to get the original screen off the original digitiser). The issue remained, so I tried a full factory reset, but that also didn't work. I am now wondering if I should get a cheap motherboard, or try flashing the stock ROM again. Has anyone else had any luck with either?
Just diagnosed a strange issue. After installing the touch screen protector I've noticed strange behavior of my phone. It seemed very unresponsive and I decided to ingage the glove mod. But the issue was still there . Tried to take off the screen protector, still the same s**. Then started the diagnosis and here it is??? How is that possible that screen protector do something like that?
Sent from my D5803 using XDA Free mobile app
My phone intermittently has the same issue, but horizontally in the middle of the screen.
Sometimes it works great and sometimes the touch just kind of lives its own life in that non-responsive area and makes touches all by itself.
I've made a video showing some of it when dragging lines like yours in an app called YAAMT. I could link to it later if there's any demand.
Right now my phone is in the repair shop for said issue. Not sure what they'll say, though, since it's an intermittent thing and they need to see it before they can confirm it...even though I've got the video. And sometimes the phone works great for days before the problem comes again.
To be clear, the screen protector did not cause this. Mine was like this out of the box.
I'll try to change my for new one. Now I tried to give you thx and had to touch it 3 times to make it work.
Sent from my D5803 using XDA Free mobile app
Just in case anyone, like I did, searches for YAAMT and doesn't find it, it's actually YAMTT (Yet Another Multi Touch Test)
Sent from my Sony Xperia Z3 Compact D5803
j0ff said:
Just in case anyone, like I did, searches for YAAMT and doesn't find it, it's actually YAMTT (Yet Another Multi Touch Test)
Sent from my Sony Xperia Z3 Compact D5803
Click to expand...
Click to collapse
Even worse .
Sent from my D5803 using XDA Free mobile app
Just to inform that they gave me the new one, yeiii .
Sent from my D5803 using XDA Free mobile app
Same issue here but at one side i dont know what triggered it but it surely reduced when i removed the screen protector
I was thinking that it started maybe with the update so on the new one I'm still on the older build.
Could it be the cause?
Sent from my D5803 using XDA Free mobile app
Ok guys so here is sort of a good new for all of u having the screen issue i just posted a screen shot of my phone screen earlier today showing the defect... Just moments earlier i droped my phone accidentally by a foot height or so and guess what my phone screen is now totally ok and functional and responsive. I have attached a screen shot of it now u can see...... So may be its just due to some lose connection internally which gets fixed by a drop or so (fingers crossed).... So its up to u people what u want to do( may be try a small drop) but i cant gurantee anything for u guys its up to u people i say again really i worked for me and i am happy for my phone now.......... Hope its also helps u people......... Thanks and share your experience if anything gets better for anyone...............
spacemanr said:
I was thinking that it started maybe with the update so on the new one I'm still on the older build.
Could it be the cause?
Sent from my D5803 using XDA Free mobile app
Click to expand...
Click to collapse
Not so for me. I had it on the old build as well.
The repair shop exchanged the display and digitizer as well as the back glass on warranty. They also gave me complimentary screen protectors for both the front and the back since I had to wait two weeks for the repairs. It came back factory reset with the latest software update.
I've installed the protectors, and my phone is a totally different beast now. Incredibly responsive with all touches now. No more missed swipes, no more trouble typing and no more of the screen living it's own life.
In other words, in my book, this is clearly a hardware issue.
Fruktsallad said:
Not so for me. I had it on the old build as well.
The repair shop exchanged the display and digitizer as well as the back glass on warranty. They also gave me complimentary screen protectors for both the front and the back since I had to wait two weeks for the repairs. It came back factory reset with the latest software update.
I've installed the protectors, and my phone is a totally different beast now. Incredibly responsive with all touches now. No more missed swipes, no more trouble typing and no more of the screen living it's own life.
In other words, in my book, this is clearly a hardware issue.
Click to expand...
Click to collapse
Well i˙m waiting for the tempered glass from the ebay and still on the older build . Don˙t know should i upgrade or not, don˙t like to change something that is so damn good . This phone is really as i expected that it will be, lightening fast and responsive, so happy with it don˙t see anything that i don˙t like .