Hi everyone I plan on purchasing a jet black note 3 next Friday I've been doing research and I know that the sprint and Verizon note 3s have had a distorted phone call issue I do remember reading that Verizon sent out an update to fix it. My question is is anyone still experiencing this issue with their phones or is it completely fixed.
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Compared to my previous note 2, I'm pretty sure that the cellular reception of the S4 isn't as good.
Can anyone else confirm this?
Is this something likely to be handset specific or all of the s4's? If the later is it something that is likely to be addressed in a software update at some point?
Thanks
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I noticed mine has much less bars compared to my old HTC EVO 3D. I am getting dropped calls when I never did with my old phone in my house. Sucks big time. Wondering if it's a software issue that could be resolved. Kinda sucks to drop money on a new phone and have it suck more than your old.
Anyone?
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Has anyone noticed any distortion or clipping per say during a phone call on the earpeice? I've seen people mention the speakerphone not being so great but not earpeice. Wondering if I have a defective unit or if that's just the way it is. Thanks.
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I came from the galaxy nexus and the earpiece is much better on the Note 3. It's louder and clearer. You might have a defective one. People's opinion will differ depending on what device they came from.
I was on the phone with a Verizon rep and they kept saying it was a lot of static on their end. I couldn't hear the static at all.
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I notice it on mine. Tried to exchange at a store but the manager said she couldn't hear the fuzz so I couldn't exchange only return pay the $35 restocking fee and buy a new one. And since I used Verizon30 code which is for online ordering only I'd loose that. Going to call Verizon and try and go up the latter. Hopefully they will ship me a new one and I can send the old one back.
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I called Verizon this morning to get the verizon30 coupon code adjustment and she couldn't hear me and hung up. Soo i called again and it worked
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My phone had same issue and I exchanged it for another. Same problem garbled digital glitching while on phone calls. I went into a Verizon wireless store and they said this is a bug and pulled up sprints website forums and it said there was an issue.. He said all note 3 devices were affected. They better get it fixed fast or this phone is gone and LG g2 is in.
ntborg said:
My phone had same issue and I exchanged it for another. Same problem garbled digital glitching while on phone calls. I went into a Verizon wireless store and they said this is a bug and pulled up sprints website forums and it said there was an issue.. He said all note 3 devices were affected. They better get it fixed fast or this phone is gone and LG g2 is in.
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Don't bother, most g2s have a bug that causes horrible call quality.
jdub251 said:
Has anyone noticed any distortion or clipping per say during a phone call on the earpeice? I've seen people mention the speakerphone not being so great but not earpeice. Wondering if I have a defective unit or if that's just the way it is. Thanks.
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I have excellent call quality actually. Have you tried playing with the custom sound buttons while you're on a call?
I am getting the same thing..Great signal just the digital garble on voice calls....I hope they come out with a software fix!
I am now on my second phone and still getting this garbled skipping call quality...anybody have any tips?
Has Verizon had any network problems in your area? Bad SIM maybe?
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huntersales said:
I am now on my second phone and still getting this garbled skipping call quality...anybody have any tips?
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My tip is to wait for an OTA or some other update. It's happening to lots of people. Even with the sprint version of the phone. I hope they fix it sooner than later. It's very annoying to me but the phone is so nice I will live with it.
Does it occur if you call *611 customer service? I primarily use VOIP (Groove IP plus Google Voice) so it sounds the same if not a little better and *611 is normal too.
huntersales said:
I am now on my second phone and still getting this garbled skipping call quality...anybody have any tips?
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I'm on my second phone and the call quality is worse than my first. (however the home button doesn't move as much). I am getting the high pitched squeals, static, and garbling, with each syllable the caller makes. It is beyond frustrating. I went to BB to exchange my phone Today and they did not give me the new SIM card, they just swapped out the sim cards. Do you think this could be an issue?
I originally thought the issue was with the bluetooth in my car, then I heard it while using the spearkerphone, and then I heard it using the built in ear piece.
I'm also concerned with the way they did the exchange. They didn't give me a new receipt with a new date, so instead of a new 14 days, I have only 7 more days. I'll keep going back until it is right.
Is insurance on these phones worth it, if you just get a refurbished one? What if they realize this is a hardware issue 3 months down the line? Are we stuck?
My Mother also got her phone from the same store today and hasn't had any issues. I suspect she won't because I noticed the call quality on the first phone call with both phones.
Hello I'm new to this thread as I've been a HTC user forever.
I just got my note 3 last night and it seems that I have low signal every where in Los Angeles. I only have 1 or 2 bars. I didn't have this issue with my HTC Evo which always had 5 bars..
I don't think it's Verizon network but the phone. Does any one else experience this issue? Is there a fix to get better signal?
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I haven't had signal issues with my note, but from all the reading on these forums. If you are having signal issues and your on the latest radios it's probably a hardware issue. Seems like there are some phones made in China and some from Korea with quality differences between them. Wait for others to chime in, but you might want to contact Verizon and get another phone sent.
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mjh68 said:
I haven't had signal issues with my note, but from all the reading on these forums. If you are having signal issues and your on the latest radios it's probably a hardware issue. Seems like there are some phones made in China and some from Korea with quality differences between them. Wait for others to chime in, but you might want to contact Verizon and get another phone sent.
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How can you check if yours was made in China or Korea?
I have the same problem, as do many. And it got way worse after the most recent update. See if you can get a replacement.
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After spending an hour on the phone with tech support they suggested I go in and exchange my sim card so I did. Well that didn't change the low signal. Does anyone know a fix for this?
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Just to add my $0.02.. I had the exact same problem and I purchased original my phone close to release day. It didn't matter what I did, but I would drop signal or always have terrible signal even though I was close to a tower. I also had a wiggling home key as well. Eventually my proximity sensor died on the phone, which at that point I had enough with it. I went in and returned it under warranty after having it for a month and a half. The new phone I got now actually has an earlier build then my original (under battery it's dated), but I have no issues with it at all. It was factory re-certified, but it runs like a champ and has none of the signal problems my original did. So I think there is definitely some truth to the idea that some have better builds than others based on where they were manufactured. I would return yours without a hesitation under the manufactures warranty. Hope that helps!
Thanks for helping at this point I've returned it 3 times in 10 days. I've got two different build dates and all of them still have low signal issue and calls dropping.
Sometimes when I am in a call the sound will stutter almost to the point I can't make out words. This seems to only happen when the screen is off.
Phone is 1 week old on TMobile with enhanced LTE enabled. Not yet rooted or bootloader unlocked.
Any suggestions?
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What happens without enhanced LTE enabled?
It is a known bug with T-mobile and volte that "might" get fixed with the android N update. Only recourse is to turn LTE enhanced off and reboot. Turning the screen off and on in-call helps temporarily. Installing an aosp ROM lessens the problem but doesn't get rid of it. Check moto forums for a long thread on it.
Hmm. I want to state VoLTE enabled due to cell coverage out here. On the edge of rural areas and the rest of my family, who I visit as I can, is very rural. Need every chance to have service. Might have to deal with it and leave it on speaker phone with the screen on. Oddly it doesn't seem to happen on speaker phone.
Hope they address this when they push 7.0.
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deerhurst said:
Hmm. I want to state VoLTE enabled due to cell coverage out here. On the edge of rural areas and the rest of my family, who I visit as I can, is very rural. Need every chance to have service. Might have to deal with it and leave it on speaker phone with the screen on. Oddly it doesn't seem to happen on speaker phone.
Hope they address this when they push 7.0.
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Moto is giving full refunds for T-Mobile users with this issue. I am waiting to see if 7 fixes this before my warranty runs out.
kevev said:
Moto is giving full refunds for T-Mobile users with this issue. I am waiting to see if 7 fixes this before my warranty runs out.
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Well ****. I probably would never have bought this phone if I knew that! Other than that I love it. Except it's missing the water resistance I'm used to from my Sony.
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kevev said:
Moto is giving full refunds for T-Mobile users with this issue. I am waiting to see if 7 fixes this before my warranty runs out.
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Haven't heard about the refund deal (not with T-Mobile). If they are doing this then even waiting for 7 doesn't sound promising as they would much rather give refunds than address the issue with a patch. I was considering switching to T-Mobile, but not sure if I want to now given the issue. I like my MXPE.
Interesting. On stock I didn't have this issue and now on du no issue other than a minor echo. Yes, on T-Mobile.
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For me it was really bad on stock based ROMs when calling the rents, and a little better on cm. Pure nexus largely has rid me of the problem tho I still occasionally have issues. Screen on, speakerphone on, and through Bluetooth the problem goes away. Moto certainly isn't advertising that they're refunding money but if you politely press them they will do it apparently. I do think N will be patched as from what I can tell there aren't any volte problems with their 2016 phones. I think they're just being cheap and waiting till N to apply the patch.
What do you mean by with their 2016 phones? Mine is barely a week old and I have the issue from time to time.
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deerhurst said:
What do you mean by with their 2016 phones? Mine is barely a week old and I have the issue from time to time.
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Sorry I mean the new phones released this year (moto g4/plus, Z, etc). Our moto x was released last year.
Cleared system cache using that convoluted thing they call a bootloader. What a pain to navigate through the bootloader having no experience with stock bootloader's, only TWRP and it's touch interface.
Anywho, day 1 no stuttering in calls.
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Howdy all. I've pre-ordered my Galaxy S10+ in prism green, and all being well, it should be with me next Friday (21st).
I'm coming from a Pixel 2XL, and was curious to know other people's experiences with Samsung Customer Service. I've had a few issues with my Pixel, and cannot fault their process - sending you a replacement and you sending the faulty one back in essentially the same box, so you're not without a phone, which is really good stuff!
How have people found Samsung to be? UK specific mainly, but curious about overseas as well!
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