Database Users

Call quality?

Has anyone noticed any distortion or clipping per say during a phone call on the earpeice? I've seen people mention the speakerphone not being so great but not earpeice. Wondering if I have a defective unit or if that's just the way it is. Thanks.
Sent from my SM-N900V using Tapatalk 4

I came from the galaxy nexus and the earpiece is much better on the Note 3. It's louder and clearer. You might have a defective one. People's opinion will differ depending on what device they came from.

I was on the phone with a Verizon rep and they kept saying it was a lot of static on their end. I couldn't hear the static at all.
Sent from my SAMSUNG-SM-N900A using xda app-developers app

I notice it on mine. Tried to exchange at a store but the manager said she couldn't hear the fuzz so I couldn't exchange only return pay the $35 restocking fee and buy a new one. And since I used Verizon30 code which is for online ordering only I'd loose that. Going to call Verizon and try and go up the latter. Hopefully they will ship me a new one and I can send the old one back.
Sent from my Barnes & Noble Nook Tablet using xda app-developers app

I called Verizon this morning to get the verizon30 coupon code adjustment and she couldn't hear me and hung up. Soo i called again and it worked
Sent from my Verizon Galaxy Note 3

My phone had same issue and I exchanged it for another. Same problem garbled digital glitching while on phone calls. I went into a Verizon wireless store and they said this is a bug and pulled up sprints website forums and it said there was an issue.. He said all note 3 devices were affected. They better get it fixed fast or this phone is gone and LG g2 is in.

ntborg said:
My phone had same issue and I exchanged it for another. Same problem garbled digital glitching while on phone calls. I went into a Verizon wireless store and they said this is a bug and pulled up sprints website forums and it said there was an issue.. He said all note 3 devices were affected. They better get it fixed fast or this phone is gone and LG g2 is in.
Click to expand...
Click to collapse
Don't bother, most g2s have a bug that causes horrible call quality.

jdub251 said:
Has anyone noticed any distortion or clipping per say during a phone call on the earpeice? I've seen people mention the speakerphone not being so great but not earpeice. Wondering if I have a defective unit or if that's just the way it is. Thanks.
Sent from my SM-N900V using Tapatalk 4
Click to expand...
Click to collapse
I have excellent call quality actually. Have you tried playing with the custom sound buttons while you're on a call?

I am getting the same thing..Great signal just the digital garble on voice calls....I hope they come out with a software fix!

I am now on my second phone and still getting this garbled skipping call quality...anybody have any tips?

Has Verizon had any network problems in your area? Bad SIM maybe?
Sent from my SM-N900V using xda app-developers app

huntersales said:
I am now on my second phone and still getting this garbled skipping call quality...anybody have any tips?
Click to expand...
Click to collapse
My tip is to wait for an OTA or some other update. It's happening to lots of people. Even with the sprint version of the phone. I hope they fix it sooner than later. It's very annoying to me but the phone is so nice I will live with it.

Does it occur if you call *611 customer service? I primarily use VOIP (Groove IP plus Google Voice) so it sounds the same if not a little better and *611 is normal too.

huntersales said:
I am now on my second phone and still getting this garbled skipping call quality...anybody have any tips?
Click to expand...
Click to collapse
I'm on my second phone and the call quality is worse than my first. (however the home button doesn't move as much). I am getting the high pitched squeals, static, and garbling, with each syllable the caller makes. It is beyond frustrating. I went to BB to exchange my phone Today and they did not give me the new SIM card, they just swapped out the sim cards. Do you think this could be an issue?
I originally thought the issue was with the bluetooth in my car, then I heard it while using the spearkerphone, and then I heard it using the built in ear piece.
I'm also concerned with the way they did the exchange. They didn't give me a new receipt with a new date, so instead of a new 14 days, I have only 7 more days. I'll keep going back until it is right.
Is insurance on these phones worth it, if you just get a refurbished one? What if they realize this is a hardware issue 3 months down the line? Are we stuck?
My Mother also got her phone from the same store today and hasn't had any issues. I suspect she won't because I noticed the call quality on the first phone call with both phones.

[Q] LS980 sprint call qualtiy tricky at times.

I picked up my G2 a few days ago at Best Buy and I didn't have any problems with it until I started to notice on calls at times the audio coming in would get distorted for a second and go back to normal even though I have fairly good signal. I'm asking if i should take it back and get a new one or if this is something known about or maybe a software issue.

Joker of Jesters said:
I picked up my G2 a few days ago at Best Buy and I didn't have any problems with it until I started to notice on calls at times the audio coming in would get distorted for a second and go back to normal even though I have fairly good signal. I'm asking if i should take it back and get a new one or if this is something known about or maybe a software issue.
Click to expand...
Click to collapse
I have also been wondering the same thing.
It has been spotty for me. People cant hear me, I cant hear them etc.
I think I might get it exchanged for a new 1. Im still within my return period. If it happens again I will go to the N5 or something. I really like this phone tho..
Sent from my LG-LS980 using XDA Premium 4 mobile app
---------- Post added at 07:06 PM ---------- Previous post was at 06:59 PM ----------
I also just noticed a dead pixel and a little bit of light bleed. Im gonna have them send me a new 1 and go from there.
Sent from my LG-LS980 using XDA Premium 4 mobile app

I am on my 2nd one and still having same issue. So a return might not help you. I have spent a lot of time on phone with sprint. They reset my network, hard and soft resets, and their answer is network issues. I get a popping and slight occaisional static on my end of call, other end hears me fine.. I have a 3rd seperate one besides my returned two and that one is fine. What I have noticed is if I roam, my calls are crystal clear, unfortunately I can't force a constant roam. I love the phone so I am gonna stick with it. Possibly the processor and sprint not behaving nicely? I am in the New York area, where are you guys?

Darryjr said:
I am on my 2nd one and still having same issue. So a return might not help you. I have spent a lot of time on phone with sprint. They reset my network, hard and soft resets, and their answer is network issues. I get a popping and slight occaisional static on my end of call, other end hears me fine.. I have a 3rd seperate one besides my returned two and that one is fine. What I have noticed is if I roam, my calls are crystal clear, unfortunately I can't force a constant roam. I love the phone so I am gonna stick with it. Possibly the processor and sprint not behaving nicely? I am in the New York area, where are you guys?
Click to expand...
Click to collapse
I'm in the NC, Raleigh area a little out in the woods but I still get good coverage and popping would be exactly how I would describe the problem. I'm hopping I can fix it I'm really loving this phone.

Joker of Jesters said:
I'm in the NC, Raleigh area a little out in the woods but I still get good coverage and popping would be exactly how I would describe the problem. I'm hopping I can fix it I'm really loving this phone.
Click to expand...
Click to collapse
Try and see, if possible, when roaming, make a call and see if it clears up. That's the only time I have the same quality call as my HTC one.

Darryjr said:
Try and see, if possible, when roaming, make a call and see if it clears up. That's the only time I have the same quality call as my HTC one.
Click to expand...
Click to collapse
will post results when I'm able to.

Ill give it a shot now. Im in the MA area. I also get the weird pops and static on my end sometimes too. You think its software?
Sent from my LG-LS980 using XDA Premium 4 mobile app

eyeisdasteve said:
Ill give it a shot now. Im in the MA area. I also get the weird pops and static on my end sometimes too. You think its software?
Sent from my LG-LS980 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I am not an expert, but do read the forums a lot and a bunch of Verizon users had same issue and now sprint customers are starting with same problem. Both CDMA, so possibly, yes, software related.

All of you, Please call Sprint & make them aware so they can fix this. I already let them know as this is my 2nd one & it exhibits the same problems.

I travel between Dorchester and Malden MA most often and I get the same issue. I tried all sorts of things. I did a chat with tech support and a phone call. They setup an appt for me in a corporate store and the tech just dismissed and imediately said it's a network issue with ALL of the newer Sprint phones. He mentioned the S3, S4 and of course the G2 (how convenient) as well as the Note 3. Mind you my daughter just got an S3 a month ago and her phone is fine. The tech just kind of left it at that but suggested he try a network reset with no guarantees of course. He also suggested I try roaming of a GSM carrier (he said we aren't charged for roaming). He also said if it does it when roaming then I should bring it back (I assume then he would actually do real troubleshooting. So I left the store and was in the area for about an hour and things got progressively worse. I ended up going back and the manager switched it out right away. So far the new one sounds pretty good. Time will tell.

whouston.jr said:
I travel between Dorchester and Malden MA most often and I get the same issue. I tried all sorts of things. I did a chat with tech support and a phone call. They setup an appt for me in a corporate store and the tech just dismissed and imediately said it's a network issue with ALL of the newer Sprint phones. He mentioned the S3, S4 and of course the G2 (how convenient) as well as the Note 3. Mind you my daughter just got an S3 a month ago and her phone is fine. The tech just kind of left it at that but suggested he try a network reset with no guarantees of course. He also suggested I try roaming of a GSM carrier (he said we aren't charged for roaming). He also said if it does it when roaming then I should bring it back (I assume then he would actually do real troubleshooting. So I left the store and was in the area for about an hour and things got progressively worse. I ended up going back and the manager switched it out right away. So far the new one sounds pretty good. Time will tell.
Click to expand...
Click to collapse
What store did you go to?
Sent from my LG-LS980 using XDA Premium 4 mobile app

eyeisdasteve said:
What store did you go to?
Sent from my LG-LS980 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
This was a problem with the note 3 when released on sprint as well "Problem:
*
Voice quality on a connected call is garbled, with intermittent popping, morphing, cracking." I found that a few minutes ago. Same exact issues, both phones have same processor, sprint sent out a patch and it resolved issue for those phones. I have called sprint and been to two stores, returned one, got another with same issue. People need to speak up to sprint forum on sprints site, so they realize we are having same issue and hopefully they fix it soon. CSR s in sprint are useless, a manager at a corporate store said to me " I haven't sold a g2 yet, so I can't justify problem you are having " [email protected]#$ng great answer. I wanted to punch her out of her chair. Hopefully we all can be at ease soon.

I went to the corporate store on Boylston St, near Copley. FYI, the tech that paid attention advised me that the tower near the Pru is having problems so don't walk that way and expect to use your phone. Not only will it sound like **** but you'll drop calls too.
So far with the replacement phone, I've only had the issue a couple times
Sent from my LG-LS980 using XDA Premium 4 mobile app

I was told today by someone higher up in the technical department that the issue is being investigated and should be resolved with a software update.
Sent from my LG-LS980 using XDA Premium 4 mobile app

I am having the same sort of intermittent sound on my Verizon G2 as well. I never had that issue on any other phone before.

eyeisdasteve said:
I was told today by someone higher up in the technical department that the issue is being investigated and should be resolved with a software update.
Sent from my LG-LS980 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
When.... now thats a mystery. Haha

I was just thinking my calls sound like crap on this handset but didn't want to admit it being I don't talk on the phone alot
Sent from my LG-LS980 using XDA Premium 4 mobile app

fatboypup said:
I was just thinking my calls sound like crap on this handset but didn't want to admit it being I don't talk on the phone alot
Sent from my LG-LS980 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
We feel your pain..

eyeisdasteve said:
I was told today by someone higher up in the technical department that the issue is being investigated and should be resolved with a software update.
Sent from my LG-LS980 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I've called Sprint about the issue to let them know and I've called Geek squad because of my warranty with Best buy and Geek squad just told me to get it replaced and I think that's what I'm going to do, if it's something that can be fixed with a software update this one should act the same right?

Joker of Jesters said:
I've called Sprint about the issue to let them know and I've called Geek squad because of my warranty with Best buy and Geek squad just told me to get it replaced and I think that's what I'm going to do, if it's something that can be fixed with a software update this one should act the same right?
Click to expand...
Click to collapse
I just had mine replaced yesterday because of a dead pixel and it is doing the same thing. So I would assume so.

Low signal on new note 3

Hello I'm new to this thread as I've been a HTC user forever.
I just got my note 3 last night and it seems that I have low signal every where in Los Angeles. I only have 1 or 2 bars. I didn't have this issue with my HTC Evo which always had 5 bars..
I don't think it's Verizon network but the phone. Does any one else experience this issue? Is there a fix to get better signal?
Sent from my SM-N900V using xda app-developers app

I haven't had signal issues with my note, but from all the reading on these forums. If you are having signal issues and your on the latest radios it's probably a hardware issue. Seems like there are some phones made in China and some from Korea with quality differences between them. Wait for others to chime in, but you might want to contact Verizon and get another phone sent.
Sent from my SM-N900V using Tapatalk

mjh68 said:
I haven't had signal issues with my note, but from all the reading on these forums. If you are having signal issues and your on the latest radios it's probably a hardware issue. Seems like there are some phones made in China and some from Korea with quality differences between them. Wait for others to chime in, but you might want to contact Verizon and get another phone sent.
Sent from my SM-N900V using Tapatalk
Click to expand...
Click to collapse
How can you check if yours was made in China or Korea?
I have the same problem, as do many. And it got way worse after the most recent update. See if you can get a replacement.
Sent from my SM-N900V using Tapatalk

After spending an hour on the phone with tech support they suggested I go in and exchange my sim card so I did. Well that didn't change the low signal. Does anyone know a fix for this?
Sent from my SM-N900V using xda app-developers app

Just to add my $0.02.. I had the exact same problem and I purchased original my phone close to release day. It didn't matter what I did, but I would drop signal or always have terrible signal even though I was close to a tower. I also had a wiggling home key as well. Eventually my proximity sensor died on the phone, which at that point I had enough with it. I went in and returned it under warranty after having it for a month and a half. The new phone I got now actually has an earlier build then my original (under battery it's dated), but I have no issues with it at all. It was factory re-certified, but it runs like a champ and has none of the signal problems my original did. So I think there is definitely some truth to the idea that some have better builds than others based on where they were manufactured. I would return yours without a hesitation under the manufactures warranty. Hope that helps!

Thanks for helping at this point I've returned it 3 times in 10 days. I've got two different build dates and all of them still have low signal issue and calls dropping.

Anybody bootloop yet?

I'm getting my V20 tomorrow, and there is someone on Android Central who claims to work at Verizon. He's says they have had 5 returns since launch for bootlooping issues just at his location. I've done a Google search and I'm really not seeing anything about it, but I know LG has had this problem before. Anyone heard/experienced this? I'm not too worried, but I am in Verizon so it had me curious.

Nah, way too soon. Plus this soc runs way cooler then the 808.
And nougat runs buttery smooth.
So far at least. See my post in a month.
Sent from my LG-H918 using Tapatalk

howdyace said:
Nah, way too soon. Plus this soc runs way cooler then the 808.
And nougat runs buttery smooth.
So far at least. See my post in a month.
Click to expand...
Click to collapse
I'm also suspecting a little bias from the poster. When I went into the verizon store...they practically BEGGED me to buy a Pixel! Must be some serious incentives for them to sell that phone. And I'm sure the Pixel is nice, but for my own reasons I just don't really like it all that much. I think I'll love the V20, but LG'S reliability track record makes me a but nervous.

Not sure what Google is thinking it's 2016, locking a phone into one provider is literally retarded.
As for the boot loop problem it seems to be a big issue with the g4 and some of the early v10s.
If you want to play it safe I would wait a month or so see if reports come in.
Sent from my LG-H901 using XDA-Developers mobile app

evo4g63t said:
Not sure what Google is thinking it's 2016, locking a phone into one provider is literally retarded.
As for the boot loop problem it seems to be a big issue with the g4 and some of the early v10s.
If you want to play it safe I would wait a month or so see if reports come in.
Click to expand...
Click to collapse
Eh...you only live once..I'm going for it..bootloops be damned! Lo

evo4g63t said:
Not sure what Google is thinking it's 2016, locking a phone into one provider is literally retarded.
As for the boot loop problem it seems to be a big issue with the g4 and some of the early v10s.
If you want to play it safe I would wait a month or so see if reports come in.
Sent from my LG-H901 using XDA-Developers mobile app
Click to expand...
Click to collapse
Verizon must have compelled them someway to maintain exclusivity rights... I wonder. The Pixel can be used on other networks. Verizon holds the rights to finance and sell the phone directly. Every other consumer outside of Verizon's network needs to purchase the phone from Google.

motojdm said:
Verizon must have compelled them someway to maintain exclusivity rights... I wonder. The Pixel can be used on other networks. Verizon holds the rights to finance and sell the phone directly. Every other consumer outside of Verizon's network needs to purchase the phone from Google.
Click to expand...
Click to collapse
Yeah I know, I've been going to that particular store for years and never seen them push a phone so hard, except when they first got the iPhone

Buyer's remorse?

Has anyone experienced buyer's remorse since getting G5 plus? If so, any particular reason? I can't make up my mind about whether I should get Sony's Xperia XA1 or Moto G5 Plus. (2GB/32GB).

nub11 said:
Has anyone experienced buyer's remorse since getting G5 plus? If so, any particular reason? I can't make up my mind about whether I should get Sony's Xperia XA1 or Moto G5 Plus. (2GB/32GB).
Click to expand...
Click to collapse
I'm one of the many Verizon customers affected by the unintelligible calls with enhanced 4G enabled, so yes, this phone sucks. If your on Verizon don't come anywhere near this thing.
Sent from my XT1575 using Tapatalk

robn30 said:
I'm one of the many Verizon customers affected by the unintelligible calls with enhanced 4G enabled, so yes, this phone sucks. If your on Verizon don't come anywhere near this thing.
Click to expand...
Click to collapse
What exactly does enhanced 4G do? I'm on Verizon and on a budget, and this phone looks fantastic. Never heard of such a thing.

It's what allows Verizon's HD Voice feature. It's required to use data while on a call. DO NOT PURCHASE THIS PHONE IF YOUR ON VERIZON, PERIOD. You will regret it. Read this forum to understand the issue https://forums.lenovo.com/t5/Moto-G...izon-very-poor-call-quality/m-p/3668953#M3408.
Sent from my XT1575 using Tapatalk

You should be able to disable it, unless Verizon blocks it, which wouldn't surprise me.
It works awesome in Sprint! No regrets. A great update from my S6 for sure!

Karlinski said:
You should be able to disable it, unless Verizon blocks it, which wouldn't surprise me.
It works awesome in Sprint! No regrets. A great update from my S6 for sure!
Click to expand...
Click to collapse
If I disable it then I have no data while on a call. I'm then back to what cell phones were 10 years ago. Verizon customers are the only ones suffering this issue. The phone is simply not fully comparable with Verizon and Moto won't own up to it and release a bulletin about it.
Sent from my XT1575 using Tapatalk

I am not in love with it but here are some pluses: seems really fast, good processor speed
Almost no bloatware
Battery life is the best I have ever had on any device
Camera seems fine (see minuses)
Its rootable right now
Works well on at&t, but bought for possible switch to Verizon (if voice issues get solved)
Music sounds really good to my ear on tiny front facing speaker
Minuses: camera videos have lots of background noise, update is supposed to fix but Lenovo is slow to update, still on nougat 7.0 with January security patch
Camera has weird super sharpening of photos
Call volume is low
Poor slot for Sim and SD card with separate tool needed to access the slot, really awkward

XT1687 here. On Verizon. Not encountered any problems. Only regret is the over sharpening/over noise reduction of camera images (fixable with root) and no raw (currently not fixable in a tolerable way).
I will say I slightly miss the 5.5" screen of my Moto G4 plus and I wish I had bought black not gold . The fingerprint functions are awesome - you really notice that extra screen real estate.

I've got this phone on verizon, with the exception of the poor voice quality which doesn't bother me too much since I don't really use my phone to make calls. I can't really make any complaints about the phone. It's hard to beat the performance and battery life at the price and it feels pretty solidly built. If you look around this phone in the 4gb variant can be had for under $300 (not including the amazon ad version).

This phone two hardware problem which cannot be resolved through software. So avoid purchasing this phone. First problem noise background in Video recording. Second red color in Video recording. Both are known issue and accepted by Lenovo support team. They have accepted that the 2nd issue cannot be fixed. For the first one also I am expecting the same
Sent from my Moto G (5) Plus using Tapatalk

I've had this phone for about a week now. I purchased it unlocked and activated the sim card Bestbuy gave me on the verizon site. I've only made two calls with it, both with LTE coverage and the calls sounded fine and were totally audible.
I've yet to feel any buyers remorse. I came from an old galaxy S4 with verizon bloat on it and it feels like a totally new experience. It's a budget phone so I look at it with that perspective and I couldn't be happier with what I got for what I paid.
The only thing I dislike is the camera in comparison to the GS4 is severely limited by software. I've been considering root on this, and after 4 years of rooting with rare updates, I want to try the unrooted life for a bit. If I do root, I'm sure the camera issue will be one of the first on my list of things to tackle.

matrixzone said:
This phone two hardware problem which cannot be resolved through software. So avoid purchasing this phone. First problem noise background in Video recording. Second red color in Video recording. Both are known issue and accepted by Lenovo support team. They have accepted that the 2nd issue cannot be fixed. For the first one also I am expecting the same
Sent from my Moto G (5) Plus using Tapatalk
Click to expand...
Click to collapse
The noise is a software problem and the video recording thing really isnt as bad as you make it out to be unless you're regularly using the camera to take videos you wont have any problems. Its an easy compromise.

SalamanderBoy said:
XT1687 here. On Verizon. Not encountered any problems. Only regret is the over sharpening/over noise reduction of camera images (fixable with root) and no raw (currently not fixable in a tolerable way).
I will say I slightly miss the 5.5" screen of my Moto G4 plus and I wish I had bought black not gold . The fingerprint functions are awesome - you really notice that extra screen real estate.
Click to expand...
Click to collapse
Are you sure you have HD Voice enabled on your account with Verizon? If you don't then you won't experience this issue. Also do you have the enhanced 4G toggled on under cellular networks?
Sent from my XT1575 using Tapatalk
---------- Post added at 05:27 PM ---------- Previous post was at 05:16 PM ----------
paumanok said:
I've had this phone for about a week now. I purchased it unlocked and activated the sim card Bestbuy gave me on the verizon site. I've only made two calls with it, both with LTE coverage and the calls sounded fine and were totally audible.
I've yet to feel any buyers remorse. I came from an old galaxy S4 with verizon bloat on it and it feels like a totally new experience. It's a budget phone so I look at it with that perspective and I couldn't be happier with what I got for what I paid.
The only thing I dislike is the camera in comparison to the GS4 is severely limited by software. I've been considering root on this, and after 4 years of rooting with rare updates, I want to try the unrooted life for a bit. If I do root, I'm sure the camera issue will be one of the first on my list of things to tackle.
Click to expand...
Click to collapse
Again as I quoted in my other post, are you sure you have HD Voice enabled on your account? The GS4 was not HD Voice capable I don't believe.
Sent from my XT1575 using Tapatalk

robn30 said:
Are you sure you have HD Voice enabled on your account with Verizon? If you don't then you won't experience this issue. Also do you have the enhanced 4G toggled on under cellular networks?
Click to expand...
Click to collapse
Yes and yes.

SalamanderBoy said:
Yes and yes.
Click to expand...
Click to collapse
Well that is interesting. There are hundreds of people having issues on Verizon with enhanced 4G. How long have you had your G5 Plus?
Sent from my XT1575 using Tapatalk

robn30 said:
Well that is interesting. There are hundreds of people having issues on Verizon with enhanced 4G. How long have you had your G5 Plus?
Click to expand...
Click to collapse
I was aware before I bought the phone and was pleasantly surprised not to have an issue. I bought it about 3 weeks ago from B&H.

I got it on Verizon I havent had a HD voice issue either. Provisioned and turned on on the phone.
Though, I'm not sure I actualy called someone who ALSO has HD voice....which would be the real test. I'll call my dad in the morning.

Kamkor82 said:
I got it on Verizon I havent had a HD voice issue either. Provisioned and turned on on the phone.
Though, I'm not sure I actualy called someone who ALSO has HD voice....which would be the real test. I'll call my dad in the morning.
Click to expand...
Click to collapse
With the one we got my sister, it doesn't matter whether it's a mobile or land line. The call is absolutely unintelligible on her end. The folks on the other end can hear her fine.
Sent from my XT1575 using Tapatalk

robn30 said:
With the one we got my sister, it doesn't matter whether it's a mobile or land line. The call is absolutely unintelligible on her end. The folks on the other end can hear her fine.
Sent from my XT1575 using Tapatalk
Click to expand...
Click to collapse
Well I know I'm not having that problem then, I was on the phone today with both a friend on T-Mobile and with my dispatch on landlines.
I did have a moment of unintelligibleness with an inbound call but it was only for about 10 seconds which I attribute to driving through West Virginia.

So update on that issue..I'm having it with VoLTE combined with HD voice.
If I use the Enhanced LTE services (VoLTE) and I connect to someone who is not HD Voice capable (Landlines, or cell phones without the service active for their carrier) I dont have an issue with the garbled incomming audio.
However, the issue surfaces when I contact someone with HD voice over VoLTE. (Verizon to ATT in this case). When I turned off the services and called over normal CDMA (No Data during call), the audio was fine.
The downside is that you cannot turn off the HD voice on the account and still have VoLTE. Its an all or nothing thing. Which is really disappointing.
Also, the Lenovo boards are getting blown up by Verizon users complaining of this issue, along with the past issue of not being able to use 911.
Hopefully whatever update they are sending down the pipe in India for audio quality is going to be the fix when it reaches the US. Time is ticking for my return policy with Best Buy. And my Moto X Pure does NOT have this problem on Verizon, even running AICP. So fingers crossed its fixable.