Related
I talked to tmobile on their twitter help page and then called them. The rep told me on the phone I can keep the device if I like and when they get replacements in they will ship the replacement FIRST and then I can send them back my original Note 7. I ordered mine via the store so I have to deal with corporate. Tmobile help page told me the same thing I can keep my Note and simply swap it out but said I can have it shipped to the store too.
I hope this is the case and I can have it shipped to my house and simply send the old one back. The only store near me is always busy and their staff is a PITA to deal with.
I do have an S7 to use as a backup but hate the small screen and I don't want to get a refund then have to wait for that to be put back on the card.
I am watching the V20 too. I might be out next week BUT we know how the G5 has issues and turned into a major flop. I'd hate leaving the Note and it ends up the V20 is a POS phone and stuck with a worse phone.
I just called them, they said bring it back to the store for a full refund or a new phone. Replacements aren't even available yet , why can't people just be competent, not asking for a genius, just basic competency.
Sent from my SM-N930T using Tapatalk
barfingmonkey said:
I just called them, they said bring it back to the store for a full refund or a new phone. Replacements aren't even available yet , why can't people just be competent, not asking for a genius, just basic competency.
Sent from my SM-N930T using Tapatalk
Click to expand...
Click to collapse
You mean the reps? I think Tmobile is being pretty straight forward, so far compared to the other carriers who are not even really sure what to do yet. Overall though I hate the reps especially the ones in the stores. Most are clueless. The store basically says if you ordered it you have to go through Tmobile and the store won't issue a refund.
What problems did the G5 have?
barfingmonkey said:
I just called them, they said bring it back to the store for a full refund or a new phone. Replacements aren't even available yet , why can't people just be competent, not asking for a genius, just basic competency.
Sent from my SM-N930T using Tapatalk
Click to expand...
Click to collapse
vibrantliker said:
What problems did the G5 have?
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Click to collapse
I hear battery life and the modules some were reporting they become loose over time and durability issues too I've seen people talk about. Overall a crap device that was hyped a lot before launch. I don't want to get a v20 and it has issues and is a crap phone. At least with the Note I know what I'm getting.
stlbluesfan said:
I hear battery life and the modules some were reporting they become loose over time and durability issues too I've seen people talk about. Overall a crap device that was hyped a lot before launch. I don't want to get a v20 and it has issues and is a crap phone. At least with the Note I know what I'm getting.
Click to expand...
Click to collapse
The V20 is gonna be a monster. I actually owned the V10 and it was a power house. Very durable. V20 would be the only reason for me leaving Note 7
barfingmonkey said:
I just called them, they said bring it back to the store for a full refund or a new phone. Replacements aren't even available yet , why can't people just be competent, not asking for a genius, just basic competency.
Click to expand...
Click to collapse
From a business perspective, this is not the result of incompetence. They know that trial lawyers are waiting around for the first Note 7 from T-Mobile to burn so they can hit them (and Samsung) with a class-action lawsuit. If that happens, the cost to T-Mobile will be huge, so they are trying to get the Note 7s back ASAP, even though they aren't ready for it. This is a totally unexpected event. They didn't stockpile alternate phones in the last few weeks in preparation for a bunch of people trading back their brand-new Note 7s.
They should allow a pre order replacement so not everyone is calling them or everyone going to the store at once when the new phones are available. It's gonna get chaotic.
Sent from my SM-N930T using Tapatalk
Not returning mine. If it was going to blow up should have happened by now. Use original chargers ppl.
Sent from my SM-N930T using Tapatalk
dirtymindedx said:
Not returning mine. If it was going to blow up should have happened by now. Use original chargers ppl.
Click to expand...
Click to collapse
Thing is there is no official time line of events. Who knows how the failure works and when, not saying most will be affected but saying it hasnt happened yet isnt really concrete proof it wont ever happen.
Like the ring of death on the Xbox 360.
Also no phone should explode if you are using a different charger. Thats again a failure of the manufacturer
Note 7 replacement
I just received this email from T-Mobile
Dear Customer,
Samsung notified us today that they are recalling the Galaxy Note7 due to a battery safety concern. There have been 35 cases reported globally as of September 1st. Samsung has communicated to us that they will have replacement Note7 devices that should be available in the next 2-4 weeks.
As our customer, your safety is our number one priority. We're making it easy for you to return and exchange your Galaxy Note7, free of charge.
You have options:
1.Sign up and we’ll let you know when the new Samsung Galaxy Note7 is available
2.Switch to a new device
3.Return phone for a full refund
Sent from my SM-N930T using XDA-Developers mobile app
I'm a bit conflicted. Odds are there is nothing wrong with my battery, and otherwise this phone is perfect. Who knows if the replacement, rushed out in the next couple of weeks, will be as good.
Sent from my SM-N930T using Tapatalk
rcobourn said:
I'm a bit conflicted. Odds are there is nothing wrong with my battery, and otherwise this phone is perfect. Who knows if the replacement, rushed out in the next couple of weeks, will be as good.
Sent from my SM-N930T using Tapatalk
Click to expand...
Click to collapse
Probably the same with mine, but I'd rather be safe than sorry, the rep I spoke with that was a supervisor said we have until the 30th to decide
Sent from my SM-N930T using XDA Premium HD app
lildoggs said:
I just received this email from T-Mobile
Dear Customer,
Samsung notified us today that they are recalling the Galaxy Note7 due to a battery safety concern. There have been 35 cases reported globally as of September 1st. Samsung has communicated to us that they will have replacement Note7 devices that should be available in the next 2-4 weeks.
As our customer, your safety is our number one priority. We're making it easy for you to return and exchange your Galaxy Note7, free of charge.
You have options:
1.Sign up and we’ll let you know when the new Samsung Galaxy Note7 is available
2.Switch to a new device
3.Return phone for a full refund
Sent from my SM-N930T using XDA-Developers mobile app
Click to expand...
Click to collapse
Got the same email. I had already filled out the form to be notified when they had a replacement in stock prior to getting the email.
Sent from my wickedly kewl Samsung Galaxy Note 7 using my S Pen. Duh!!!
I'm not having any issues with mine either but just for safety proposes I'm going to get the replacement. Just in case. Lol
Sent from my SM-N930T using XDA-Developers mobile app
im good
Sent from my SM-N930T using Tapatalk
rcobourn said:
I'm a bit conflicted. Odds are there is nothing wrong with my battery, and otherwise this phone is perfect. Who knows if the replacement, rushed out in the next couple of weeks, will be as good.
Sent from my SM-N930T using Tapatalk
Click to expand...
Click to collapse
I posted a similar post yesterday, I've seen it with HTC and Samsung where a few months into sales of a phone they seem to silently switch manufacturing to another vendor or use cheaper parts I guess to improve profits.....so my thought is now with this whole recall and it's cost to the bottom line will Samsung (A) Keep everything quality wise the same and take the full hit? or (B) Save every penny they can short of the battery pack? (i.e cheaper made camera parts from cheaper vendor etc)
You know someone on the boards the other day brought up a good point.
If the CPSC gets involved with this (as of now they are NOT) it will be illegal to sell a note 7 that has been recalled. So if you were going to sell your faulty Note 7 on ebay or something
it would be illegal.
So i would def get a replacement if you are planning to sell down the road.
My wife and I will trade ours in when they get the replacements in stock. We're not going to trade it in just quite yet.
its my understanding that T Mobile US might not be affected by the recall at all, and we all might not wind up needing new phones.
http://www.phonearena.com/news/Sams...l-until-the-new-phablets-are-launched_id85283
I can't believe how badly this is being handled by Samsung. I now have the exchanged s7 edge but it's not my device of choice. Samsung now says they won't switch it. Wow.
As soon as v20 comes out I will seriously consider switching for it.
Sent from my SAMSUNG-SM-G935A using XDA-Developers mobile app
ekerbuddyeker said:
http://www.phonearena.com/news/Sams...l-until-the-new-phablets-are-launched_id85283
I can't believe how badly this is being handled by Samsung. I now have the exchanged s7 edge but it's not my device of choice. Samsung now says they won't switch it. Wow.
As soon as v20 comes out I will seriously consider switching for it.
Click to expand...
Click to collapse
and this is why I still have both my Note 7s, smh
Got told today at AT&T to keep my note 7 new shipments should be in Monday or Tuesday
I better be able to trade this crappie s7 edge for my note 7....can't tell people that you can have them do it then tell them they can't that's just messed up big time.
Sent from my SAMSUNG-SM-G935A using Tapatalk
AT&T has their exchange policy for the note 7 clearly posted on their site. They will honor the exchange back to note 7. This article is anything but official anyway so I wouldn't read too much into it.
ShrekOpher said:
Got told today at AT&T to keep my note 7 new shipments should be in Monday or Tuesday
Click to expand...
Click to collapse
Yup very true AT&T Store Manager is a friend of mines he said the same thing, then i Will replace mines even though there's nothing wrong with mine's.
Running On Samsung Galaxy Note 7 N930A Wicked Dark Carnage Edition Theme
I hope that's true. Don't like this edge too much and there's nothing else out there in would want.
This whole fiasco has really [email protected] me off. So much wasted time.
Sent from my SAMSUNG-SM-G935A using XDA-Developers mobile app
Then looks like who ever wrote the article is just trying to start a panic.
Sent from my SAMSUNG-SM-G935A using Tapatalk
sharkattack99 said:
Then looks like who ever wrote the article is just trying to start a panic.
Click to expand...
Click to collapse
Click bait for sure
I've been to the AT&T store here in Dearborn 3 times in the last few days. First time then didn't seem to know why they weren't selling note 7 anymore. The second time (after I told them the first time) they still had no other information on it. Today I went in and told them I wanted a temporary 7 edge. Not one person at the story knew about the $25 or that the phone I was to get could be returned and didn't believe me. I showed them the recall page for AT&T and still didn't get it....Asked me to show them were it said that the temp phone could be returned. I spouted out quite loudly "you guys are bull****" and just as loudly said "you're not going to rip me off". At the same time I heard them telling another customer the same crap.
I went home and posted a shot at them on facebook then called AT&T on the phone. They told me that the store was "very wrong" and should have known all about how to work the recall. Said I should go to another store to get it taken care of. I plan to go back to the store I started with. Make them put out a 7 edge that I'll use and return in less than a week (hopefully) plus the paper work.
cordell12 said:
and this is why I still have both my Note 7s, smh
Click to expand...
Click to collapse
Haha.. EXACTLY!!
So I chatted into AT&T a short time ago, we all know these guys are not the most informed. The chat rep informed me that the replacement devices will not be in for roughly 1 month.
Always go to corporate stores. Avoid the rest since they are just authorized retailers barely batter than department store locations since their policies can and sometimes do differ or are just outright ignorant.
ekerbuddyeker said:
http://www.phonearena.com/news/Sams...l-until-the-new-phablets-are-launched_id85283
I can't believe how badly this is being handled by Samsung. I now have the exchanged s7 edge but it's not my device of choice. Samsung now says they won't switch it. Wow.
As soon as v20 comes out I will seriously consider switching for it.
Sent from my SAMSUNG-SM-G935A using XDA-Developers mobile app
Click to expand...
Click to collapse
Wait, so you traded in your Note 7 for S7 Edge and probably got refunded for the difference, correct? Now, you're expecting to use S7 Edge as a loaner until new Note 7 is out?
fortesquieu said:
Wait, so you traded in your Note 7 for S7 Edge and probably got refunded for the difference, correct? Now, you're expecting to use S7 Edge as a loaner until new Note 7 is out?
Click to expand...
Click to collapse
What do you mean, "Wait"? That's exactly how it is supposed to work.
fortesquieu said:
Wait, so you traded in your Note 7 for S7 Edge and probably got refunded for the difference, correct? Now, you're expecting to use S7 Edge as a loaner until new Note 7 is out?
Click to expand...
Click to collapse
That's exactly what AT&T write in their release. Actually I didnt pay / receive anything when I did the swap. They just annotated my account that it's a loaner.
It is possible that carriers are dealing with this different this than if people ordered direct from Samsung.
However, I'm sure the next switcheroo won't be straightforward.
If I was LG I would be rushing to full this his void with the v20. What an opportunity.
Sent from my SAMSUNG-SM-G935A using XDA-Developers mobile app
I went to an authorized reseller and they told me they wouldn't help me. That the chance of my phone exploding was so low that I should just hold onto it until ATT would do a swap via mail. So much BS.. I called the att 1800 number and they told me that store was completely wrong and to go to a corporate store. Went to a corporate store (30 minutes away) and took about 30 minutes to switch me to a temporary loaner s7. Now how we get a note 7 again, no one knows.... Or when..
---------- Post added at 09:50 PM ---------- Previous post was at 09:16 PM ----------
Oh and even now Samsung's official recall site says you only get a j... I'm guessing it doesn't apply to us that switched before they changed their minds..
spoke to local ATT store, and they once again told me if I am not having issues I can keep my devices. but if I want they will swap them and will take back the loaned devices. she also told me I can get any device in the store, and still switch back to note 7 when it comes in. millage seems to vary from store to store, she also told me it must be a "Corp" store, not a auth retailer.
meatlocker said:
What do you mean, "Wait"? That's exactly how it is supposed to work.
Click to expand...
Click to collapse
Ahh. We didn't have that option here in Canada. Either S7/Edge with the difference refunded or a cheap loaner.
http://about.att.com/story/att_statement_on_exchanges_for_the_samsung_galaxy_note7.html
AT&T Statement on Exchanges for the Samsung Galaxy Note7
MOBILITY / Dallas, Texas, 9 days ago ShareFacebookTwitterLinkedInEmail
Samsung and the CPSC (Consumer Product Safety Commission) strongly recommend that you power down and stop using your Galaxy Note7 device immediately. Click here for the CPSC’s full statement.
Because safety is our top priority, customers are strongly encouraged to exchange the Samsung Note7 for a new device. Return it with any Note7 accessories for an exchange as soon as possible to your local AT&T retail location.
Samsung and the CPSC have asked all retailers, including AT&T, to stop selling the device. Customers with a Note7 may select a Galaxy S7, Galaxy S7 edge, Galaxy S7 active, Galaxy Note7 (when available) or any other smartphone, and may also return any Note7 accessories.
Customers who exchange their Note7 can keep their new device, or trade it in later for a new Note7, when available. For more information on the device exchange process, please visit www.att.com/note7 for more information.
https://www.att.com/esupport/article.html#!/wireless/KM1122948
Can I exchange or return my Note7 if I am out of the normal return period?
Yes!
How do I exchange my Note7?
Return to the location where you purchased your Note7 and bring your device, charger, accessories, packaging, and receipts you have to process your exchange without a restocking fee. Click here for a location near you AT&T store locations.
I purchased my Note7 online or via the phone. How do I exchange?
If purchased online or through phone order, please visit an AT&T store. If you are unable to visit an AT&T Retail location or one is not in your area, please call 800.331.0500. At this time, please power down your device. Please do not ship your Note7 back; further direction will be provided at a later date.
Will I be able to return my Note7 even if it is damaged?
Exchanges and returns will be honored regardless of condition of the Note7 device.
Can I return my temporary device and accessories for a new Note7 when it is available?
Yes! Your temporary device needs to be undamaged (no water damage, cracked screen, etc.) in order to return it for the new Note7. To protect your temporary device, you can purchase accessories like cases and screen protectors that also can be returned.
Will I be able to return my accessories for my Note7 that I purchased from AT&T?
Yes, Note7 accessories can be returned to the AT&T location where you purchased them or if you purchased online, you can return them to the nearest AT&T store.
Main att store here told me same thing i should swap and highly encouraged to s7 or s7edge as a loner and I could switch back to the note when the new shipment arrives for free. I opted to keep mine and charge it only when im near it. I charge it on a mouse pad I have on my glass desk. I love the phone to much to bring it back only to wait after I preordered on the 3rd.
Is it just me or have Essential stopped answering questions or making comments on social media especially Twitter ? I've been following them very closely since the reveal of PH-1 and yesterday all day they didn't reply to any tweets ?? I'm not going to lie....losing patience !
Whoever is monitoring the Twitter account is back replying.
danon.brown said:
Whoever is monitoring the Twitter account is back replying.
Click to expand...
Click to collapse
You call what he is doing "replying"? Parrots could do a better job of tweeting "soon".
Yeah, I'm one of those people who loses interest when a "customer focused" company misses a self-imposed deadline, refuses to update pre-order customers on why, and says "soon" more than Butterfly Labs (google is your friend).
What's amazing to me is how little they seem to understand their customer's need for information. I spent some time last night trying to keep myself from buying a p10 plus because of the lack of info from them.
Just received an email from Andy Robin thanking us for waiting and that they are getting certification from national and international carriers at the moment. And that we should be getting a device in the coming weeks.
Same here. Was looking on swappa for a phone to buy. But it's like they are all the same. This is launching just in time.
Sent from my iPhone using Tapatalk
My 6P died so I'm back to my Note 3 till either I get this phone or the Pixel 2. I'm sure this phone will be out first... and cheaper.
outbackpaul said:
My 6P died so I'm back to my Note 3 till either I get this phone or the Pixel 2. I'm sure this phone will be out first... and cheaper.
Click to expand...
Click to collapse
I guessing this phone will be released late August and the Pixel 2 around early November.
Then I wait for pixel2
My Nexus 6 is so slow lately and I need a new phone
Essential is dragging their feet.
My alternative is Pixel XL 2
Sent from my Nexus 9 using Tapatalk
The longer they take, the worse off they are. The competition will be intense if they don't release soon. The window is closing.
I was going to get the essential phone but now I might as well just wait for the pixel 2 XL.
Sent from my Nexus 6P using XDA-Developers Legacy app
Created this post to keep track of all trade ins submitted. Please post any updates, problems, value and type of trade in you submitted so we can help each other.
I sent in a pixel xl 32 Verizon with a vibrating issue should be received by them this week ill post as soon as it get approved.
Can we use the box that was used to deliver the pixel XL 2? And should I remove the drband skin and screen protector from my trade in device, pixel XL 32gb..
They've had my trade in for approximately 9 business days. Not a word from them!! I'll be calling to find out what's the wonderful process and how long it takes. I'm tired of checking daily! They suck at releasing phones now adding trade in phones to orders. Ugh, what was I thinking. I'll report back.
Atticustrd said:
Can we use the box that was used to deliver the pixel XL 2? And should I remove the drband skin and screen protector from my trade in device, pixel XL 32gb..
Click to expand...
Click to collapse
I think it has a prepaid for that envelope so i would just sent it in that and just take pictures of phone before you send it and i would leave everything in it i don't think it matters.
droidrev71 said:
They've had my trade in for approximately 9 business days. Not a word from them!! I'll be calling to find out what's the wonderful process and how long it takes. I'm tired of checking daily! They suck at releasing phones now adding trade in phones to orders. Ugh, what was I thinking. I'll report back.
Click to expand...
Click to collapse
Please report back they have had mine for a couple of days and nothing yet, one question do you have your phone already it your still waiting?
cheapshot789 said:
Please report back they have had mine for a couple of days and nothing yet, one question do you have your phone already it your still waiting?
Click to expand...
Click to collapse
Still waiting on my new phone.
droidrev71 said:
Still waiting on my new phone.
Click to expand...
Click to collapse
Im thinking maybe there not going to post anything until phone gets shipped and charged i hope someone that already got phone and sent in trade in can post status
Got my 2 xl on the 19th and sent my original xl on the 20th. They should have it on the 23rd.
JagXK8 said:
Got my 2 xl on the 19th and sent my original xl on the 20th. They should have it on the 23rd.
Click to expand...
Click to collapse
Cool please keep us updated
Atticustrd said:
Can we use the box that was used to deliver the pixel XL 2? And should I remove the drband skin and screen protector from my trade in device, pixel XL 32gb..
Click to expand...
Click to collapse
I was told you could use a box, but to put the phone in the included envelope inside the box.
put the label on the box.
they seem adamant about using the padded envelope for some reason.
myself, I cut two pieces of cardboard to fit inside the envelope, then sandwiched the phone inside of those, put the label on, and wrapped that with clear packing tape.
just dropped off at post office today, will report as it progresses.
I made a copy of the shipping label and taped onto their padded envelope. Used the original label on the outside of a small box I put envelope in. Not sure why they gave us such shoddy envelopes to ship the phones back in?
I received my 2 XL on Thursday (10/19), but was out of town until Friday. I setup my 2 XL on Friday night and sent in my XL on Saturday. According to the tracking number, my XL will be delivered to Google on Monday (10/23). I'm interested to see how they will determine my trade-in value; being that my XL was a replacement refurbished unit from Google (my original XL just died on me one day). I'll keep everyone posted here.
sag7392 said:
I received my 2 XL on Thursday (10/19), but was out of town until Friday. I setup my 2 XL on Friday night and sent in my XL on Saturday. According to the tracking number, my XL will be delivered to Google on Monday (10/23). I'm interested to see how they will determine my trade-in value; being that my XL was a replacement refurbished unit from Google (my original XL just died on me one day). I'll keep everyone posted here.
Click to expand...
Click to collapse
Mine hasn't shipped yet but I'm in the same boat. My original XL died less than a month ago and I received a refurb too. That wasn't one of the trade in questions asked, so I hope that won't be a problem for either of us.
I have not received my Pixel 2 XL yet but I already sent my original Pixel XL back. It was not my primary phone. I added extra bubble wrap before packing it in the envelope. I also did a video with the time/date on my monitor to prove when I did it. I showed every angle and that the screen is perfect. I also shut it down and booted it up on camera so they can't give me any s*it it is gets cracked in that flimsy envelope they sent.
Cover your a** folks. That envelope will not protect the phone if it takes a hard drop from 4'. They may want that envelope used but mine was huge due to all the extra bubble wrap I covered the phone in.
Trade-In Approved
I ended up trading in a Nexus 6p 64GB which they received on 10/13 per the tracking. No status changes on their site until my Pixel 2 XL shipped today (10/23). I got the email that my Pixel 2 XL had shipped and 5 minutes later received another email stating my trade in was received and how much I would receive back. The amount they approved was the same they quoted, so I can live with that.
The 2nd email I received had the subject "We received your phone for Trade In".
Body started off with: "Great news! We have examined the device you submitted for Trade In, and its value either matches or is more than the estimate."
Note: The only reason I traded in the 6p instead of selling it was that it developed the boot loop due to the 2nd core. It was not purchased from Google (Sprint store) and was out of warranty. I couldn't get Google or LG to replace it and I wouldn't sell it to an individual in that state. I had flashed the alternate kernel that made it run off 4 cores, so it was usable.
stroths said:
I ended up trading in a Nexus 6p 64GB which they received on 10/13 per the tracking. No status changes on their site until my Pixel 2 XL shipped today (10/23). I got the email that my Pixel 2 XL had shipped and 5 minutes later received another email stating my trade in was received and how much I would receive back. The amount they approved was the same they quoted, so I can live with that.
The 2nd email I received had the subject "We received your phone for Trade In".
Body started off with: "Great news! We have examined the device you submitted for Trade In, and its value either matches or is more than the estimate."
Note: The only reason I traded in the 6p instead of selling it was that it developed the boot loop due to the 2nd core. It was not purchased from Google (Sprint store) and was out of warranty. I couldn't get Google or LG to replace it and I wouldn't sell it to an individual in that state. I had flashed the alternate kernel that made it run off 4 cores, so it was usable.
Click to expand...
Click to collapse
Thanks for the update so i guess we wont get any updates untill they ship the 2xl even if they have or trade in for a month which is stupid what if we decide to cancel the order what then for us that have to wait for another month or more
Just received confirmation that my phone has been received and inspected. A credit of $410 will appear on my account soon. They've had my phone for two weeks. My new phone is on the truck for delivery. Finally!!
I've also received an email stating I got the full 410.00 credit. I received my Pixel 2 XL this past Thursday on Oct 19th. Despite all the gripes going around, I'm truly loving this phone and haven't had any of the issues people are complaining about except for the slight blue tint at angles. But, it's hardly an issue that would cause problems with using the phone daily. The muted colors will be fixed either with a software update from Google, or with a custom kernel like Elemental or others.
So....I'm wondering how does this credit work for people who did Google Financing? Are they lowering the finance amount resulting in a lower monthly payment over the full 24 month term or applying the credit as full one time payment resulting in less payments?
Just thought I'd share what has been going on with my HTC customer service experience. I had two HTC10's. They both had to be sent in for warranty work for bad cameras. They've had the last one for close to 4 months now. They say they are going to send me one but can't or won't say when. After looking at the reviews on the Better Business Bureau and Consumer Affairs websites I've found dozens of stories just like mine. I've had HTC phones since the Droid Incredible. I'd heard that they were in financial trouble but didn't think they were this bad. Beware of this company!
Sent from my SM-G950U1 using Tapatalk
Coming up on month 3 waiting for an Uh-Oh screen replacement.