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For those who bought the Nexus S from Best Buy, are you concerned with their customer services? I am concerned after reading countless complaints on their forum and the web.
I got into reading about them because my order still hasn't been processed 4 days after submitting it. I've read about the order status issue exactly like mine, inconsistent answers from different CSRs, totally useless answers from CSRs (basically saying they couldn't help in anyway) etc.
I am now thinking whether I should cancel the order and buy somewhere else (Clove UK sell them for a bit more). What are your experience?
Their customer service sucks!! I had a terrible experience when I exchanged my nexus s because the fingerprint display coating was peeling!!
As someone who worked for bestbuy I can say that customer service is pretty much a gamble. Some people who work there really want to help you and others want you to go the **** away so they can just get on with joy caring.
Sent from my SubCyan CM7 Google Nexus S!
If you are in the states I say find a bb that has nice and knowledgeable mobile employees. Their mobile employees are much better on average than the regular ones. Its actually a whole different subsidiary of the company. I couldn't say better things about the ones at the store by my house but I have experienced bad ones at another store. I love best buy mobile and will buy my next tmo or other phone through them. They are awesome.
Sent from my Nexus S using XDA App
Jayrod1980 said:
If you are in the states I say find a bb that has nice and knowledgeable mobile employees. Their mobile employees are much better on average than the regular ones. Its actually a whole different subsidiary of the company. I couldn't say better things about the ones at the store by my house but I have experienced bad ones at another store. I love best buy mobile and will buy my next tmo or other phone through them. They are awesome.
Sent from my Nexus S using XDA App
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Agreed. Though the chick who set up my account was either just having an off day or was new because she screwed up the data plan on my wife's phone. She post dated the start date. I went into the Tmo store to get it fixed and they had no idea what she did lol. Oh well, I got a free month of data out of it so who cares?
Those who ordered online, how long did you have to wait before getting it? It's been 5 days, and the order is still being processed. I've already posted on their customer support forum yesterday, so far no reply yet.
The reason I wanted to try the Best Buy forum first is because I see their forum stuff are being far more helpful than those CSRs answering phones.
I about lost my freakin mind at best buy because they are so ignorant in the mobile department. I'll spare you the details.
I love the rest of the store though.
elusivepeanut said:
I about lost my freakin mind at best buy because they are so ignorant in the mobile department. I'll spare you the details.
I love the rest of the store though.
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Pretty much, none of them know what they're talking about. I had an associate tell me that their are two different nexus s and unlocked one and one for t-mobile smh.
Broke the screen of my HTC One Developer Edition bought from letstalk. Sent in back to HTC USA and they charged me $300 to replace it. Although the price is high, I decide to accept it (As far as I remember, the cost of a S4 is less that $250)
What's worse, I never get any updates from them for two weeks. After I called, I was told that I have to wait for a month!
I will never try HTC again.
jinrf said:
Broke the screen of my HTC ONE. They charged me $300 to replace it.
What's worse, I never get any updates for two weeks. After I called, I was told that I have to wait for a month!
I will never try HTC again.
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Where did you get your phone from? In many countries phones are brought in by an official distributor, and they handle all warranty related issues (as well as repairs). They may have regional HTC offices, but they are mostly admin branches. So maybe you should direct your rage to whoever it is you bought your phone from.
ArmedandDangerous said:
Where did you get your phone from? In many countries phones are brought in by an official distributor, and they handle all warranty related issues (as well as repairs). They may have regional HTC offices, but they are mostly admin branches. So maybe you should direct your rage to whoever it is you bought your phone from.
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I bought my HTC ONE developer edition from Let's talk.com, US. I sent the device back to HTC USA factory. So I guess it's not a distributor issue.
HTC told me it would take them 2 days to fix my phone after receiving it (this was when I broke my One X).
ataft said:
HTC told me it would take them 2 days to fix my phone after receiving it (this was when I broke my One X).
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I was told the similar thing... please keep me posted
Just curious. Why would you buy it from let's talk.com ?
Sent from my aokp_tenderloin using Tapatalk 2
Be nice, people no need to call others names
Piaband said:
Just curious. Why would you buy it from let's talk.com ?
Sent from my aokp_tenderloin using Tapatalk 2
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because they sell the unlocked and developer edition at msrp price than ebay?
Or sole retailer for it..
Just to clarify, if you buy a phone from HTC art htc.com, letstalk handles order processing and fulfillment. So the "reason " I bought my phone from letstalk is: I didn't. I don't know who they are and I don't care. I bought my phone from HTC.
Sent from my HTC One using xda app-developers app
Piaband said:
Just curious. Why would you buy it from let's talk.com ?
Sent from my aokp_tenderloin using Tapatalk 2
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because only HTC sells developer edition, and letstalk handles all the orders from HTC.
jinrf said:
Broke the screen of my HTC One Developer Edition bought from letstalk. Sent in back to HTC USA and they charged me $300 to replace it. Although the price is high, I decide to accept it (As far as I remember, the cost of a S4 is less that $250)
What's worse, I never get any updates from them for two weeks. After I called, I was told that I have to wait for a month!
I will never try HTC again.
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Are you a student? do you work for Samsung?
dahmmy said:
Are you a student? do you work for Samsung?
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This is my real experience!
Do note htc online store is not handled by htc but negotiated out to a separate company in this case letstalk whos customer service is terrible and really the entire company is bad from order processing to customer service. If you have an issue call htc main headquarters or file a better business complaint against htc to their Washington headquarters. I had an issue and they resolved it alot better and quicker than letstalk customer service ever would.
Sent from my SCH-I605 using Tapatalk 4 Beta
Verizon employees keep telling me this phone is crap when I try to go buy one. They told me they have only sold one and it was returned. But this contradicts everything ive read. It has outstanding reviews. Any ideas?
most likely bc they don't get paid out well on it, or know nothing about it and would rather sell you an iphone or a moto x.
Or Droid since those are Verizon most advertised phones. Lg is underrated making the pretty much the best phones since ca one year now.
Sent from my LG-E980 using xda app-developers app
Wheelchairmitch said:
Verizon employees keep telling me this phone is crap when I try to go buy one. They told me they have only sold one and it was returned. But this contradicts everything ive read. It has outstanding reviews. Any ideas?
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Lol. Please tell me you can see a crappy sales pitch when you hear that. They most likely dont know what their talking about.
Ya definetly can tell, but my dad cant lol. Hes picking it up for me and they are feeding him the lines. He doesnt think I should get it now. Hate Verizon
Verizon sales reps have a $100 accessory quota and will talk down any phone with little choice in accessory.
Sent from my Nexus 7 using Tapatalk 2
Yeah took my VZW rep 10 minutes to turn on the phone. Couldnt find the power button to save his life...LOL
Moto pretty much owns Verizon and Samsung spends way too much on marketing. LG is kind of out of the picture unfortunately.
Interestingly enough, I stopped by my local Verzon (Corp Store) to check out the flip case for the G2 and the Sales Rep said, "they don't carry accessories until the phone is released" and that the "G2 is available for pre-order only." I asked to speak to a Manager who said the same thing only added a condescending "I have been the Mgr here for years and know my inventory."
I thoroughly enjoyed whipping out my G2 and dropping a "well I guess I'm from the future?!" They spent the next 30 minutes finding the phone in their inventory and asking each other about specs, selling features, etc.
Bottom line: Verizon doesn't care about the G2. However, they're all trained up on the motox, S4 and upcoming 5S
Had the same experience on Friday. Pretty much told me the phone was garbage and I would be bring it back. Tried selling me the S4 (coming from the S3 lol), or the Moto X.
edsceao recognition
FWIW, my sales rep literally had never heard of the phone and I had to show her which one it was. She also knew absolutely nothing about the device when it came time for her to activate it. I had to show her where the power button was, etc...
Same experience with me. The idiot sales rep tried to sell me an HTC One when I asked for the G2. She claimed it was much better phone and was very excited about showing me the new cases for it too. I hate dealing with these people.
They have too much current inventory belonging to their moneymaking manufacturers and too high of incentives to keep you in the "droid" family. The guy at the corporate store by me didn't know what it was when I asked for it but did find it & bring it out for me to see. No demo units on the floor until the 17th or 18th though. Even though I've never had an lg before, I'm strongly leaning toward this one. Gotta buy it outright tho to kelp unlimited.
Sent from my XT912 using Tapatalk 4
Ya the guy at mine told us he had it for 3 months??? That doesn't even make sense lol. He said that it got slow and broke after 2 months. Hasn't this phone only been announced for like 2 months? Cant believe they would lie that terribly.
Exact same experience, I was told that LG was garbage and stick to the HTC one or S4.
usefulidiot127 said:
Exact same experience, I was told that LG was garbage and stick to the HTC one or S4.
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Probably someone who has it confused with the original g, or pro?
I understand that us XDA members know much more about these devices than your average person. Much more. But sales people? Ridiculous. Have you ever listened to one of these guys sell a phone to someone after the customer explained what features they needed? I've heard these people lie (or maybe they're that ignorant) to get the customer on the phone with the biggest profit margin. I saw a lady looking at a maxx until the sales person came up and took her to a DNA because it had better battery life. Anyway, how many people have you heard say they hate their phone? (Non enthusiasts) Most of the time it's a phone you or I would like. They hate it because they were sold the wrong phone. These days they're packing enough stuff into one phone that it doesn't matter so much but not too long ago, you really had to find a phone that fit you. Still the case I guess but MOST sales people just don't care about the customer. If I go to a store, it's only because I can't wait for next day shipping.
Sent from my VS980 4G using XDA Premium HD app
I can say my experience at the Verizon store in midtown Omaha, NE was the opposite... The sales person that assisted me was an extremely attractive young lady of 23 to 24 whose phone knowledge was excellent. Instead of trying to sell me something else, she knew the best way to work with a customer is to be agreeable, pleasant, and empathetic.
Usually I get some jackass in an over-sized oxford with droopy slacks trying to work me with his easybro "charm". "Hey man, you gotta protect that inVESTment... you NEED this screen protector."
DeaconBoogie said:
The sales person that assisted me was an extremely attractive young lady of 23 to 24 whose phone knowledge was excellent.
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Picture or it never happened
I love me some stupid VZW sales reps. And the corporate store prices for accessories are horrible too.
The sad thing is it's going to be very difficult for this device to succeed. LG has done virtually nothing to market it that I've seen, and the Verizon reps don't even know it's on display in their store. Were it not for the online reviews I stumbled upon, I wouldn't even know the phone existed.
If the exact same phone had Samsung on it and their marketing behind it, then the sky would be the limit.
http://mobile.theverge.com/2013/10/3/4800914/htc-q3-2013-unaudited-earnings
The mobile market is fierce, it looks like small companies have no place in it ..
Nokia, motorolla, blackberry ..
Is HTC facing the same grim future ?!
Sent from my iPhone using Tapatalk ..
I would hardly call HTC small. Its a failing giant. While the HTC one is a great phone, its probably too late for HTC, just as its too late for Microsoft.
Sent from my Nexus 4 using xda app-developers app
So sad to see how a good company with a great product can not get back into the race. I thought that HTC with the One will have a small revenue but no. Once again it goes under appreciated
Enviado desde mi HTC One usando Tapatalk 2
http://www.t3.com/news/t3-gadget-awards-2013-htc-one-wins-phone-of-the-year
http://www.htc.com/www/about/newsroom/2013/2013-08-16-HTC-One-named-best-european-advanced-smartphone-2013-2014/
The company has had a streak of terrible products for years .. And this year they redeemed themselves with a GREAT phone .. But perhaps it's already too late ..
Sent from my iPhone using Tapatalk ..
If you haven't notice, all of the companies that only make cellphones haven't been doing too great (Nokia, HTC, Blackberry, Motorola...etc.), it really hard to compete with these large companies (Samsung, LG, Apple, Asus, Sony...etc.) because even if one of their smartphones doesn't do too great they still got their other products from other segments of the market to bring in revenue. Samsung's domination in the market is concerning though. Its never good to have one company dominating, especially for us consumers.
HiddenSanctum said:
If you haven't notice, all of the companies that only make cellphones haven't been doing too great (Nokia, HTC, Blackberry, Motorola...etc.), it really hard to compete with these large companies (Samsung, LG, Apple, Asus, Sony...etc.) because even if one of their smartphones doesn't do too great they still got their other products from other segments of the market to bring in revenue.
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Its not the end of the world. The HTC One was the first stepping stone down a path of profitability. The HTC One was a success, but with that success you also need to cover the failures (their operating loss would be far greater if the One didn't do well).
With the launch of their next products, and so long as they stick with the positives of the One; improving upon them they will come back to profitability.
Their ship hasn't sailed just yet, Nokia and Blackberry have had abysmal performance for what seems like forever and are only now going the way of the dodo( and Nokia put up one hell of a fight with their devices, just bet on the wrong horse).
While true that many handset makers have other sources of income, they are also potential money pits (TV divisions for nearly all of them are in the toilet). Samsung is essentially the 800lb gorilla. They can design, manufacturer and market devices in a faster manner than the others since they can self produce most of the components as they have all that infrastructure in place. Only way to beat them, is to continually put out a stellar product that does what it should really well and better than the competition. This doesn't just go for HTC, but for any competitor.
Sent from my Nexus 7 using Tapatalk 4
plznote said:
I would hardly call HTC small. Its a failing giant. While the HTC one is a great phone, its probably too late for HTC, just as its too late for Microsoft.
Sent from my Nexus 4 using xda app-developers app
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I can't speak for HTC but Microsoft is going absolutely no where. It's ridiculous to even compare Microsoft's situation to HTC's. With that, frankly, I don't believe HTC is going anywhere either. They are on a better road right now.
Sent from my HTC One using Tapatalk 2
I feel like the ad campaign for the One was quite lacking, especially compared to recent Samsung and Nokia commercials. The One is an amazing device, but (for the average consumer) if they haven't heard their friends talking about it, they're not likely to get it.
Sent from my HTC6500LVW using xda app-developers app
This actually makes me kind of sad.
I mean, I really really dont understand why the One is not getting the love by the consumers that it does by all the award titles.
What do the phone sellers do anyway? Shov the S4 up the buyer's throat and make them buy it?
Don't people read reviews on the internet before they head over to the store to buy a device?
The family of my girl is also the typical S4 buyer, where already 3 of them did.
Her brother got the S4 and had craploads of problems with it, he could have bought the S3 for that matter, he said.
I came in with my HTC One and showed all of them my device was superiour in every freakin way.
Four months later, the mother AND the sister are walking around with the S4 too...
I mean, WHAT THE HELL? Dont they listen?
Ah well, as long as HTC does not fall and the support for the device stops, I'm happy with it.
I've had the S2 for two years, and I were pretty satisfied. But every time I pick up my One, I get this "wow" factor.
I find myself just holding and watching the device, being amazed about the build quality, it just has no competitors in those terms.
Things will get worse before they get better in anything!
Beleive me I have given up smoking and my lungs feel worse than when i was smoking lol! They will however get better!
the One is a great basis to start on and if they keep churning out iphone killers like this, they will be going in the right direction eventually but it takes time! :good:
I wonder if things would be different if they added a physical home button.
knightblaze said:
The HTC One was a success
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Sadly, it wasn't. Success is measured in sales and it grossly underperformed HTC's own estimates as measured by them reporting earnings below their own guidance in both Q2 and Q3; the two quarters where the One should have made a difference. They botched the One's launch and have also botched the Mini's launch. Because of production problems with the latter's casing they can only produce 200K per month. So now comes the Max which is selling for more than the N3 in China where HTC appears to be launching it first. It's got a .2" larger display and appears to be huge and heavy in comparison. HTC's finally starting to attack merging markets (which they should have done two years ago) but price is the biggest driver in those markets and HTC's components costs are now higher than their competitors due to their erosion in volume. Analysts' have a target price on their stock of NTD 100 which is shamefully low. When the stock nears that price someone will acquire HTC; most likely one of the Chinese phone makers.
The One was their last chance for a self-driven turnaround and in spite of it being a fabulous phone, HTC's best to-date, it was too little too late.
HTC has never advertised their products on TV enough in the US market, Samsung is on TV all the time. Also their reps get all the best in-store display space and have signs all over the stores. Advertisements sell the products.
Most mobile customers have never even heard of HTC.
Sent from my 4G LTE HTC ONE
jbh00jh said:
HTC has never advertised their products on TV enough in the US market, Samsung is on TV all the time. Also their reps get all the best in-store display space and have signs all over the stores. Advertisements sell the products.
Most mobile customers have never even heard of HTC.
Sent from my 4G LTE HTC ONE
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The simple fact of the matter is that Samsung outspend them on marketing 10-1, not just this year but last. It is a matter of Samsung having so many irons in the fire. They are so diversified in so many areas that with slack in one area of their businesses they can push in another area. HTC have never had the resources to compete in the area of "mind share". They are singularly focused which is a bad thing. They grew exponentially but when Samsung got serious they simply outspent HTC, coupled with HTC missteps. Heavens, Samsung outspend Apple 3-1.
I really like my HTC One - the best phone I have had by a big margin. However, I do not see how they can arrest the attrition in their business without much bigger money behind them. As it stands, their margins are shrinking drastically. The only real hope for HTC is I believe with a "merger" (polite for takeover) by probably another Asian company. There is no such thing in this business as a "niche" cell phone manufacturer. R&D, marketing etc cost money and without economies of scale it is almost impossible to make good money and have good products.
I have been using HTC phones since VZW started selling them and feel that the One and DNA were the two best phones they ever made and neither ever got the advertising they deserved. I really hate to see them
fold up but I realize they don't have the resources to continue much longer. They can't fill the orders for the One or the One Mini. Ran out of the metal housings.
Sent from my 4G LTE HTC ONE
i read an article about HTC being aproached by microsoft. if that happens im turning oppo for sure
Windows phones are not selling now so that wouldn't help HTC.
They need to be bought out by a company with deep pockets that knows how to advertise.
Sent from my 4G LTE HTC ONE
Enjoy your last HTC device guys. lol
on a side note i was already thinking of switching to Apple iphone. Yeepee. So excited.
Poor production volumn, too high pricing, too late release date are the reasons.
Sent from my HTC One using xda app-developers app
I talked to tmobile on their twitter help page and then called them. The rep told me on the phone I can keep the device if I like and when they get replacements in they will ship the replacement FIRST and then I can send them back my original Note 7. I ordered mine via the store so I have to deal with corporate. Tmobile help page told me the same thing I can keep my Note and simply swap it out but said I can have it shipped to the store too.
I hope this is the case and I can have it shipped to my house and simply send the old one back. The only store near me is always busy and their staff is a PITA to deal with.
I do have an S7 to use as a backup but hate the small screen and I don't want to get a refund then have to wait for that to be put back on the card.
I am watching the V20 too. I might be out next week BUT we know how the G5 has issues and turned into a major flop. I'd hate leaving the Note and it ends up the V20 is a POS phone and stuck with a worse phone.
I just called them, they said bring it back to the store for a full refund or a new phone. Replacements aren't even available yet , why can't people just be competent, not asking for a genius, just basic competency.
Sent from my SM-N930T using Tapatalk
barfingmonkey said:
I just called them, they said bring it back to the store for a full refund or a new phone. Replacements aren't even available yet , why can't people just be competent, not asking for a genius, just basic competency.
Sent from my SM-N930T using Tapatalk
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You mean the reps? I think Tmobile is being pretty straight forward, so far compared to the other carriers who are not even really sure what to do yet. Overall though I hate the reps especially the ones in the stores. Most are clueless. The store basically says if you ordered it you have to go through Tmobile and the store won't issue a refund.
What problems did the G5 have?
barfingmonkey said:
I just called them, they said bring it back to the store for a full refund or a new phone. Replacements aren't even available yet , why can't people just be competent, not asking for a genius, just basic competency.
Sent from my SM-N930T using Tapatalk
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vibrantliker said:
What problems did the G5 have?
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I hear battery life and the modules some were reporting they become loose over time and durability issues too I've seen people talk about. Overall a crap device that was hyped a lot before launch. I don't want to get a v20 and it has issues and is a crap phone. At least with the Note I know what I'm getting.
stlbluesfan said:
I hear battery life and the modules some were reporting they become loose over time and durability issues too I've seen people talk about. Overall a crap device that was hyped a lot before launch. I don't want to get a v20 and it has issues and is a crap phone. At least with the Note I know what I'm getting.
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The V20 is gonna be a monster. I actually owned the V10 and it was a power house. Very durable. V20 would be the only reason for me leaving Note 7
barfingmonkey said:
I just called them, they said bring it back to the store for a full refund or a new phone. Replacements aren't even available yet , why can't people just be competent, not asking for a genius, just basic competency.
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Click to collapse
From a business perspective, this is not the result of incompetence. They know that trial lawyers are waiting around for the first Note 7 from T-Mobile to burn so they can hit them (and Samsung) with a class-action lawsuit. If that happens, the cost to T-Mobile will be huge, so they are trying to get the Note 7s back ASAP, even though they aren't ready for it. This is a totally unexpected event. They didn't stockpile alternate phones in the last few weeks in preparation for a bunch of people trading back their brand-new Note 7s.
They should allow a pre order replacement so not everyone is calling them or everyone going to the store at once when the new phones are available. It's gonna get chaotic.
Sent from my SM-N930T using Tapatalk
Not returning mine. If it was going to blow up should have happened by now. Use original chargers ppl.
Sent from my SM-N930T using Tapatalk
dirtymindedx said:
Not returning mine. If it was going to blow up should have happened by now. Use original chargers ppl.
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Thing is there is no official time line of events. Who knows how the failure works and when, not saying most will be affected but saying it hasnt happened yet isnt really concrete proof it wont ever happen.
Like the ring of death on the Xbox 360.
Also no phone should explode if you are using a different charger. Thats again a failure of the manufacturer
Note 7 replacement
I just received this email from T-Mobile
Dear Customer,
Samsung notified us today that they are recalling the Galaxy Note7 due to a battery safety concern. There have been 35 cases reported globally as of September 1st. Samsung has communicated to us that they will have replacement Note7 devices that should be available in the next 2-4 weeks.
As our customer, your safety is our number one priority. We're making it easy for you to return and exchange your Galaxy Note7, free of charge.
You have options:
1.Sign up and we’ll let you know when the new Samsung Galaxy Note7 is available
2.Switch to a new device
3.Return phone for a full refund
Sent from my SM-N930T using XDA-Developers mobile app
I'm a bit conflicted. Odds are there is nothing wrong with my battery, and otherwise this phone is perfect. Who knows if the replacement, rushed out in the next couple of weeks, will be as good.
Sent from my SM-N930T using Tapatalk
rcobourn said:
I'm a bit conflicted. Odds are there is nothing wrong with my battery, and otherwise this phone is perfect. Who knows if the replacement, rushed out in the next couple of weeks, will be as good.
Sent from my SM-N930T using Tapatalk
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Probably the same with mine, but I'd rather be safe than sorry, the rep I spoke with that was a supervisor said we have until the 30th to decide
Sent from my SM-N930T using XDA Premium HD app
lildoggs said:
I just received this email from T-Mobile
Dear Customer,
Samsung notified us today that they are recalling the Galaxy Note7 due to a battery safety concern. There have been 35 cases reported globally as of September 1st. Samsung has communicated to us that they will have replacement Note7 devices that should be available in the next 2-4 weeks.
As our customer, your safety is our number one priority. We're making it easy for you to return and exchange your Galaxy Note7, free of charge.
You have options:
1.Sign up and we’ll let you know when the new Samsung Galaxy Note7 is available
2.Switch to a new device
3.Return phone for a full refund
Sent from my SM-N930T using XDA-Developers mobile app
Click to expand...
Click to collapse
Got the same email. I had already filled out the form to be notified when they had a replacement in stock prior to getting the email.
Sent from my wickedly kewl Samsung Galaxy Note 7 using my S Pen. Duh!!!
I'm not having any issues with mine either but just for safety proposes I'm going to get the replacement. Just in case. Lol
Sent from my SM-N930T using XDA-Developers mobile app
im good
Sent from my SM-N930T using Tapatalk
rcobourn said:
I'm a bit conflicted. Odds are there is nothing wrong with my battery, and otherwise this phone is perfect. Who knows if the replacement, rushed out in the next couple of weeks, will be as good.
Sent from my SM-N930T using Tapatalk
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Click to collapse
I posted a similar post yesterday, I've seen it with HTC and Samsung where a few months into sales of a phone they seem to silently switch manufacturing to another vendor or use cheaper parts I guess to improve profits.....so my thought is now with this whole recall and it's cost to the bottom line will Samsung (A) Keep everything quality wise the same and take the full hit? or (B) Save every penny they can short of the battery pack? (i.e cheaper made camera parts from cheaper vendor etc)
You know someone on the boards the other day brought up a good point.
If the CPSC gets involved with this (as of now they are NOT) it will be illegal to sell a note 7 that has been recalled. So if you were going to sell your faulty Note 7 on ebay or something
it would be illegal.
So i would def get a replacement if you are planning to sell down the road.
My wife and I will trade ours in when they get the replacements in stock. We're not going to trade it in just quite yet.
its my understanding that T Mobile US might not be affected by the recall at all, and we all might not wind up needing new phones.