[Q]G2(D802) In-call reboots..? - G2 Q&A, Help & Troubleshooting

I got my G2 last month. from day 1 i had in call reboots ,sometimes in YouTube browsing. but most of the time its in calls.
I think its in call above 2-3 min. LG support in Israel said the device is ok after they flashed the stock rom over the one that I bought it with (with my local provider's rom). but it didnt help it was just the same....
I couldn't find anyone else that has these issues, any thoughts?

return and swapp for new one
Sent from my LG-D802

Related

Phone doesn't ring most of the time

my friends always keep complaining me that i never pick up there calls, but most of the time my phone doesn't ring at all. One of my friend even confirmed me by calling my number in front of me, and my phone didn't ring.
what could be the problem. Plz Help!
Another related problem is that i sometimes receive the messages after 10 to 20 minutes of their delivery. And also after sending 3 to 4 messages, the new sent message stays into the sent box and gets delivered after i restart the phone.
Is this the phone problem or something else.
aashish_9601 said:
my friends always keep complaining me that i never pick up there calls, but most of the time my phone doesn't ring at all. One of my friend even confirmed me by calling my number in front of me, and my phone didn't ring.
what could be the problem. Plz Help!
Another related problem is that i sometimes receive the messages after 10 to 20 minutes of their delivery. And also after sending 3 to 4 messages, the new sent message stays into the sent box and gets delivered after i restart the phone.
Is this the phone problem or something else.
Click to expand...
Click to collapse
the sms problem is bugging me a lot when i use reliance sim card.Are u using reliance or any new operator ??????
and for the call problem try after doing a hard reset.
aashish_9601 said:
my friends always keep complaining me that i never pick up there calls, but most of the time my phone doesn't ring at all. One of my friend even confirmed me by calling my number in front of me, and my phone didn't ring.
what could be the problem. Plz Help!
Another related problem is that i sometimes receive the messages after 10 to 20 minutes of their delivery. And also after sending 3 to 4 messages, the new sent message stays into the sent box and gets delivered after i restart the phone.
Is this the phone problem or something else.
Click to expand...
Click to collapse
Who's your service provider?
I had the exact same issue with my airtel prepaid number and was not able to find any solution to it...i have changed now to Vodafone prepaid and it works like a charm..
PS : I had this problem not only with my HTC P3400 but also with my HTC Touch...and it vanished just like that after i switched to Vodafone postpaid.
Sorry for the late response
I am Using Airtel, Will changing the sim (i.e new sim of same no) help
Hey friends,,
i have also faced this problem of getting complaints from friends. They call me they get ring back But my phone doesn't rings at all & no miss call is recorded.
I am also using airtel prepaid.
regards,
jerin
any expert advice! experts!!
Same problem.....!!
Gene 100 has bugs in the current ROM radio....which is Default ....!!
but is can be solved once changed it from old rom to new....!!
u can find new rom and there guide in XDA.
Note :
Please reaD all the steps before flashing ur GEne..!!

Always problems with phone calls....

Hey everyone,
I have a regular GS4 and haven't changed anything, stock firmware, stock rom, not rooted. So I have the problem when I have a phone call, after like 1 minute the person on the other side can't hear me anymore for like 3-4 seconds and this repeats every 3-5 minutes. First I thought its because I was in a building, but this happens everywhere and also with full signal strength.....so what is the problem?
Everything else works fine, but this is realy annoying because this is really on every call.
Any suggestions?
Thanks!
Strange problem, maybe it's network related? Try flashing another modem. Google modems for your model of Gs4
Sent from my GT-I9500 using Tapatalk 4 Beta
Please... DO NOT flash anything... Check if Your problem persist with Your SIM and another phone and Your phone and another SIM (from different network). If it's phone related - go to service and do not play with modems as it won't probably change anything.
Actually, yes. As slig said, if your phone isn't rooted then it's best to take it to your carrier or to samsung under warranty.
Sent from my GT-I9500 using Tapatalk 4 Beta

Random reebots during phone calls or incoming calls

Dear friends, I am using the Note 3 (N9005) from more than 3 years and I love it.
My issue is a bit weird and it started long time ago, when I installed my first custom rom (miui). I have changed 3 different roms and recently replaced also the battery with a new one but it did not fix it.
The issue is that the phone sometimes reboots itself during phone calls (or when phone call is coming, before I answer). These reboots are just random and except this issue... everything is just working fine.
My provider is Czech T-Mobile, is this can be related to CSC choice? Any thoughts?
No one can help?
Test sensors .
Flash stock rom via Odin and test .

S8 Call drop then no service - Randomly

Hi Guys
In the UAE and got a sparkling s8, but for 4 days now once a day, while on a call the call drops, signal indicator shows no service and then comes back. Problem is after this happens i am not able to make or receive calls as the other party cant here me. The phone needs to restarted and then works normally.
Has any one else experienced this. I had a chat to Sammy support and all they want to do is to change the SIM. I dont find this acceptable. Has anyone else had similar problem or do you know of any radio updates that could be applied.
thanks
Stiaan
Ican confirm that, it's happened with me exactly the same.
I am in uae using Etisalat in both sims.
Hope samsung solve it in next update, it's annoying.
stiaandxb said:
Hi Guys
In the UAE and got a sparkling s8, but for 4 days now once a day, while on a call the call drops, signal indicator shows no service and then comes back. Problem is after this happens i am not able to make or receive calls as the other party cant here me. The phone needs to restarted and then works normally.
Has any one else experienced this. I had a chat to Sammy support and all they want to do is to change the SIM. I dont find this acceptable. Has anyone else had similar problem or do you know of any radio updates that could be applied.
thanks
Stiaan
Click to expand...
Click to collapse
copysat said:
Ican confirm that, it's happened with me exactly the same.
I am in uae using Etisalat in both sims.
Hope samsung solve it in next update, it's annoying.
Click to expand...
Click to collapse
I am using it in Australia, didn't had any issue at in past 3 days. I got my phone from 24th April. It could be your carrier issue as 2 reports are from UAE only. Who is your carrier provider?
I am also using etisalat.
Any one facing this issue in defiant carrier!
I think i figure out what coz the problem.
I am using app called "dual sim selector" pro version when I disable it all are ok.. Really strange i use this app in other phone with no problem. @stiaandxb are you using this app or similar?
I am in UAE on etisalat and facing the exact same issue with the new galaxy S8. Just hoping that it get solved by some software update.
Sound/Audio problem
I am also facing similar audio problem in Germany on O2. Sometimes when i call somebody and he picks the call. The audio totally disappears. I can't hear him and he can't hear me. After that all sounds from the mobile stops workings. No audio from Music player or videos comes out. If somebody calls me, no ringtone is played neither vibration works. Only system vibration works during SMS reception.
It seems like phone app somehow blocks all the sounds.
The behavior is random. It happens once a day on some call. The only solution to resolve this situation is by restarting the phone.
stiaandxb said:
Hi Guys
In the UAE and got a sparkling s8, but for 4 days now once a day, while on a call the call drops, signal indicator shows no service and then comes back. Problem is after this happens i am not able to make or receive calls as the other party cant here me. The phone needs to restarted and then works normally.
Has any one else experienced this. I had a chat to Sammy support and all they want to do is to change the SIM. I dont find this acceptable. Has anyone else had similar problem or do you know of any radio updates that could be applied.
thanks
Stiaan
Click to expand...
Click to collapse
I got this exactly on my S8 in Bahrain, VIVA, then replaced with S8+ it is even worse than that.
I am from Egypt and face the same problem, call drops then no sound whatsoever until i restart my phone , S8+ dual sim (etisalat + vodafone)
Did anyone find a solution for this? I have the same issue. Galaxy S8+ in Cyprus/Vodafone? Happens every day and the phone needs restart for sounds to come back to life.
Same issue here in IndiaS8+ ( Vodafone +Jio). Tried resetting also. Then happened again once a week ago. Also note that when this happens phone stops behaving like crazy. Can't play video, audio or even network goes down. Both speakers can't play audio(for calls too)
Secondly, when switching the sim for mobile data ( say sim 1 to sim 2) the network goes down and never comes up until you switch back to the old settings of mobile data.
After restart phone behaves normally with proper audio through both the speakers.
Lastly, yesterday while playing asphalt 8, the phone( game) was lagging. There were many frame drops and stutters also the phone was working like it has onlh 512 mb ram. And then suddenly it got freezed with black screen. I had to force restart it by pressing power+Bixby key.
Let me know if anyone find solution for these.
Riginos said:
Did anyone find a solution for this? I have the same issue. Galaxy S8+ in Cyprus/Vodafone? Happens every day and the phone needs restart for sounds to come back to life.
Click to expand...
Click to collapse
No solution found until now. Talked to Samsung Germany, they asked for factory reset and safe mode. Nothing worked.
andoavt said:
No solution found until now. Talked to Samsung Germany, they asked for factory reset and safe mode. Nothing worked.
Click to expand...
Click to collapse
i updated my phone to firmware G955FXXU1AQF7 and i can confirm that the phone has been running without this issue for 5 days now. issue was happening twice a day every day before.
Now for 5 straight days no issue what so ever. My phone is the S8+
onkarsingh_pardeshi said:
Lastly, yesterday while playing asphalt 8, the phone( game) was lagging. There were many frame drops and stutters also the phone was working like it has onlh 512 mb ram. And then suddenly it got freezed with black screen. I had to force restart it by pressing power+Bixby key.
Let me know if anyone find solution for these.
Click to expand...
Click to collapse
Regarding game lagging issue, may be it can be resolved in Game Launcher by setting performance to "High performance" in the right bottom of Game Launcher.
---------- Post added at 04:16 PM ---------- Previous post was at 04:08 PM ----------
Riginos said:
i updated my phone to firmware G955FXXU1AQF7 and i can confirm that the phone has been running without this issue for 5 days now. issue was happening twice a day every day before.
Now for 5 straight days no issue what so ever. My phone is the S8+
Click to expand...
Click to collapse
We haven't yet got AQF7 for galaxy S8 in Germany. I have narrowed down the problem to some conditions. May be you can try this to try reproducing the problem. S8 or S8+ must be connected to GSM network in 3G mode, and the other phone must also be connected in 3G mode. Now call from S8/+ to other phone and put the mobile to your ear so that the screen is off (because of proximity sensor) while the bell is ringing. Now pick the call from other phone. Normally in first 2 seconds of call, phone goes to silent mode. Phone goes in silent mode in 5 to 10 calls and then you have to restart.
andoavt said:
Regarding game lagging issue, may be it can be resolved in Game Launcher by setting performance to "High performance" in the right bottom of Game Launcher.
---------- Post added at 04:16 PM ---------- Previous post was at 04:08 PM ----------
We haven't yet got AQF7 for galaxy S8 in Germany. I have narrowed down the problem to some conditions. May be you can try this to try reproducing the problem. S8 or S8+ must be connected to GSM network in 3G mode, and the other phone must also be connected in 3G mode. Now call from S8/+ to other phone and put the mobile to your ear so that the screen is off (because of proximity sensor) while the bell is ringing. Now pick the call from other phone. Normally in first 2 seconds of call, phone goes to silent mode. Phone goes in silent mode in 5 to 10 calls and then you have to restart.
Click to expand...
Click to collapse
i will try to do that but please note that the phone was having this issue since day one. no matter what i had. 3G or 4G. Usually it was happening after 3-4 minutes or if i was in a low signal area or driving.
I tested with the update and my issue is gone so far with a lot of testing with calls more than 20 minutes straight
The good thing is that is seems now that this is not a hardware but software issue.
Riginos said:
i will try to do that but please note that the phone was having this issue since day one. no matter what i had. 3G or 4G. Usually it was happening after 3-4 minutes or if i was in a low signal area or driving.
I tested with the update and my issue is gone so far with a lot of testing with calls more than 20 minutes straight
The good thing is that is seems now that this is not a hardware but software issue.
Click to expand...
Click to collapse
It never happened on my S8 in 2G or 4G. It always happened in the beginning of the call and never appeared once a call has successfully passed first five seconds. But once it appeared, the only solution is to restart. I am unable to find any other solution until now.
andoavt said:
It never happened on my S8 in 2G or 4G. It always happened in the beginning of the call and never appeared once a call has successfully passed first five seconds. But once it appeared, the only solution is to restart. I am unable to find any other solution until now.
Click to expand...
Click to collapse
I was using the phone on auto 2G/3G/4G and it was always happening.
I tried 4G only and i had the same issue.
I tried 2G/3G and i had the same issue.
Now with the update i am always on auto again and issue is gone since last Wednesday.
Another thing we discovered is that in Cyprus everyone who had the S8+ and the carrier was Vodafone had this issue. Everyone who was with MTN did not.
Hi to all,
I saw that today a firmware was released for S8 also and in Germany. Firmware is the same as S8+ G950FXXU1AQF7
Riginos said:
I saw that today a firmware was released for S8 also and in Germany. Firmware is the same as S8+ G950FXXU1AQF7
Click to expand...
Click to collapse
Yes, a firmware is available for Germany (Vodafone). My S8 is carrier independent and i don't want to write it using odin. I will wait for the OTA update.

Not getting texts / calls (T-Mobile)

Hello,
Once I got this phone a year or two ago, I've found that I will need to reboot it to start receiving texts and phone calls at times.
This was on the stock ROM, I've used CM 13 and now Lineage 15 since and the behavior is always the same.
There is no indicator I've lost cell service and my data connection will work fine regardless.
Because this is my first ASUS phone and also my only phone I've ever had on T-Mobile, I don't know which of the two (possibly both?) to blame.
Has anyone else experienced this? If so, was it with another carrier? Is it worth going back to stock and getting the latest updates? If I knew it would resolve the issue, I would definitely do it.
Any help you can provide is greatly appreciated.
I'm on a Z00T (ZE551KL) if that makes a difference.
Sent from my ASUS_Z00TD using Tapatalk
Update:
Reverted back to stock and got on the latest OTA from the ASUS website, the issue still remains.
Anyone out there using this phone on T-Mobile? Its really starting to become a problem, I'm completely missing important phone calls and texts with no way of knowing until I force my bank app to send me a text, and I don't get it.
A reboot resolves the issue, I have no idea what triggers it.
Sent from my ASUS_Z00TD using Tapatalk
I have SM-N900V (Note 3 on Verizon). Running LineageOS. If I'm home or at work no problem. An hour or two away I don't receive texts. I can send them, but until I reboot I receive no texts. After rebooting I usually get them twice. Calls seem unaffected. Did you figure out anything with your phone?

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