Always problems with phone calls.... - Galaxy S 4 Q&A, Help & Troubleshooting

Hey everyone,
I have a regular GS4 and haven't changed anything, stock firmware, stock rom, not rooted. So I have the problem when I have a phone call, after like 1 minute the person on the other side can't hear me anymore for like 3-4 seconds and this repeats every 3-5 minutes. First I thought its because I was in a building, but this happens everywhere and also with full signal strength.....so what is the problem?
Everything else works fine, but this is realy annoying because this is really on every call.
Any suggestions?
Thanks!

Strange problem, maybe it's network related? Try flashing another modem. Google modems for your model of Gs4
Sent from my GT-I9500 using Tapatalk 4 Beta

Please... DO NOT flash anything... Check if Your problem persist with Your SIM and another phone and Your phone and another SIM (from different network). If it's phone related - go to service and do not play with modems as it won't probably change anything.

Actually, yes. As slig said, if your phone isn't rooted then it's best to take it to your carrier or to samsung under warranty.
Sent from my GT-I9500 using Tapatalk 4 Beta

Related

Vibrant randomly loses cell signal ( No network)

Hey guys,
My Vibrant is losing cell signal on its own. It happens randomly like once every couple days. I tried switching to Airplane mode but then I can't switch back to normal mode. This happened on stock, Trigger and Biwinning ROMs.
I have tried reseating the sim card but it still happens. I have also tried in GSM only and GSM and WCDMA mode but that doesn't help either.
The only fix that works is take out the battery and put it back in again. Does this mean I have a bad phone or is there something that can be done?
Are u wiping between flashes??
This has been happening to me on the stock Odin 2.2 build. Think it's the newer KB5 build. Samsung is so full of fail.
Sent from my SGH-T959 using XDA Premium App
If you guys are talking about internet randomly stop working when your on the browser, then yes i can say i have data dropouts too. Im currently on modem KB5 idk if its that or t-mobiles network.
Flash different modem.
krazie1 said:
If you guys are talking about internet randomly stop working when your on the browser, then yes i can say i have data dropouts too. Im currently on modem KB5 idk if its that or t-mobiles network.
Click to expand...
Click to collapse
Oh I get that too, but I don't think the thread is talking about just data dropping. I woke up this morning to a completely disconnected phone. Not receiving calls. Not receiving texts (not that I ever get any). Nothing. No SIM card found. This after the phone was working perfectly the night before. Nothing changed.
It's really strange. Might try flashing another modem...would that help the SIM card not being recognized?
Thanks guys, I just tried Odin format repartition>KB5 stock and still got the error.
Now it's either the bad sim, kb5 sucks or my phone has a problem. I'm getting a new sim tomorrow
Sent from my SGH-T959 using Tapatalk
VICosPhi said:
Thanks guys, I just tried Odin format repartition>KB5 stock and still got the error.
Now it's either the bad sim, kb5 sucks or my phone has a problem. I'm getting a new sim tomorrow
Sent from my SGH-T959 using Tapatalk
Click to expand...
Click to collapse
I just flashed the KA6 modem. I'll let you know if it helps.
Sent from my SGH-T959 using XDA Premium App
Thanks inconceeeivable. I flashed KB1, we'll be able to narrrow it down soon.. I love this community
My phone went from 3G to EDGE to nothing in about an hour and I restarted the thing 2-3 times and nothing happened. When I finally went to work which is 15 miles away I had full signal no problem. Perhaps it's a network thing?
BrianH12 said:
My phone went from 3G to EDGE to nothing in about an hour and I restarted the thing 2-3 times and nothing happened. When I finally went to work which is 15 miles away I had full signal no problem. Perhaps it's a network thing?
Click to expand...
Click to collapse
Thanks but I don't think its network, I get the same problem in Chicago as well. Also my wife's vibrant shows full signal. We traded sim cards and I still see the issue so its NOT sim card either. Now its narrowed down to:
1) KB-5 modem
2) Phone itself
I am still checking and will update the post
VICosPhi said:
Thanks but I don't think its network, I get the same problem in Chicago as well. Also my wife's vibrant shows full signal. We traded sim cards and I still see the issue so its NOT sim card either. Now its narrowed down to:
1) KB-5 modem
2) Phone itself
I am still checking and will update the post
Click to expand...
Click to collapse
I'll Answer your choice....its choice 1) KB5 Modem. This modem is terrible i been using it on 3 different roms and while on this modem my data would freeze/stop randomly really noticeable on downloads and browser. I would be on the browser searching a page and all of a sudden it would not load anymore it would stop. I recently switched back to KB1 and my issues are solved no more data stops/drops. KB5 is really good on GPS but the data is horrible with the freezes/stops. Hope i helped you choose better. Stay away from KB5 if you notice browser loading stopping.
krazie1 said:
I'll Answer your choice....its choice 1) KB5 Modem. This modem is terrible i been using it on 3 different roms and while on this modem my data would freeze/stop randomly really noticeable on downloads and browser. I would be on the browser searching a page and all of a sudden it would not load anymore it would stop. I recently switched back to KB1 and my issues are solved no more data stops/drops. KB5 is really good on GPS but the data is horrible with the freezes/stops. Hope i helped you choose better. Stay away from KB5 if you notice browser loading stopping.
Click to expand...
Click to collapse
Thanks for sharing your feedback
Today I got the signal error on kb1. Sadly this seems to be a hardware issue with my phone. I also checked to see what my baseband version shows and it shows "unknown"
Then I checked my IMEI and I got "your imei is "" "
So yeah that sucks. The only way to get signal back is take out battery and put it back in.
Sent from my GT-I9000 using Tapatalk
you can try to flash other modem.
lidroid said:
you can try to flash other modem.
Click to expand...
Click to collapse
I did, still the same issue...
I thought it was just me. It was horrible about 2 weeks ago. 2 different modems different solve the problem so I was convinced it was a network problem. I waited it out and they seemed to have fixed it. Instead if an x most of the day I have 1 or 2 bars of edge like before lol
Haven't noticed problems on KA6, but I haven't been using it heavily. (Switching between Vibrant and HD7)
Might be worth a try.
Edit: Also, have you tried Bionix? I know that the same phone never had any problems on 1.3.1. Think it has KB1 though, so it may not make a difference for you.
Sent from my SGH-T959 using XDA Premium App
Thanks guys, I did try Bionix nextgen which I believe is KA6 and didn't see the problem but again its just been 12 hours so far. I bought a dead vibrant with broken screen and just replaced the sim assembly. Let's see if that fixes the problem...
You're not alone. I have the same problem and I've flashed every modem I available. Sometimes I lose cell signal but not often. The data signal is what's spotty for me.
Thanks Blown89.
So when I lose signal, I tried checking IMEI *#06# and I get "null/null" and yes my efs is fine. Once I take out the battery and turn on the phone, it starts to work fine. Tried all software resets...
Any ideas?

[Q] N4 loses ability to receive calls or SMS, data continues to work fine

Hey guys,
Just want to see if anyone else has noticed an issue that has happened to me a couple times. My n4 "loses" its network connection for both received calls and sms.
Status bars indicate a good signal (no hollow triangle) and data works fine during these events. I first noticed when my neighbor came by telling me he sent me a couple messages which I never received although I had been playing with the phone all day.
After rebooting I received many sms and voicemail message indications.
The scary part is there is no way to know when it's happening. There is no indication of lost signal and data service continues to works fine - all calls just go straight to VM and no SMS or VM notifications are delivered.
Any ideas? should I return/exchange it? Thanks for any help.
here's me:
network is Tmo (happened in 2 different cities)
network status bars indicate good signal
data service continues to work ok (3g/4g)
stock, not rooted, phone is only 3 weeks old
still on 4.2.1
I've had this happen to me once don't know why though.
Sent from my Nexus 4 using xda premium
jltyler said:
I've had this happen to me once don't know why though.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
At first I suspected the light flow app because this happened right after installing the app. I thought maybe the app was messing with the notifications so I uninstalled it - but then problem happened again. Also, many people are using the app with no issues so i suspect my phones radio is at fault.
I think I'll RMA it. Thanks!
Crap, i just left Sprint after 11 years of service with them for the exact same reason. Started mid December and by mid Jan and several Network Trouble tickets they had no clue how to fix it and blamed it on network congestion. End of Jan i officially ported to TMO.. Hope this doesnt happen to me again..
I started a thread with similar problems, but I also loose data connection. I get a message on the notification bar about it.
In my case it only happens if I turn wifi on and leave HSPA running, so I have to switch to 2g only for the problem to disappear.
Called Tmobile and they have no clue what is causing the problem.
Sent from my Nexus 4 using Tapatalk 2
IAmSixNine said:
Crap, i just left Sprint after 11 years of service with them for the exact same reason. Started mid December and by mid Jan and several Network Trouble tickets they had no clue how to fix it and blamed it on network congestion. End of Jan i officially ported to TMO.. Hope this doesnt happen to me again..
Click to expand...
Click to collapse
I wouldn't worry too much about it. I've used tmo for years and never had this problem before - only with the nexus 4 the last couple weeks. If this type of issue was more wide spread I think there would be more people complaining about missed calls/txt.
It sure makes me paranoid though. I am now calling my phone a couple times per day (from my work phone) and sending myself SMS messages just to be sure my phone is working.
I just updated to 4.2.2 so maybe that will help. If it happens again I'll exchange it.
SloMotion said:
I get a message on the notification bar about it.
Click to expand...
Click to collapse
What type of notification do you get? In my case there is no notificaion, the only way to tell if its happening is to place a test call or sms from another phone.
I do notice it occurs after heavy HSPA use but I havent been able to duplicate the problem. It's almost as if after heavy use of an HSPA channel the MSC location update is purged - so all calls go straight to voice mail and sms messages are queded in the SMSC (just a guess). Then after flight mode toggle or reboot location update occurs and all is good.
It happened again yesterday so I've gone ahead an ordered a replacement.
I get a triangle notice in the notification bar. And I narrow my problem with my location.
Did you ordered a new phone?
Sent from my Nexus 4 using Tapatalk 2
Which baseband are you on?
I was on the latest 4.2.2 update with the old .33 baseband and I couldn't make or receive calls. To be more specific, my phone was mute as the call was going through. I could not hear the ringing tone. So I flashed the new .48 baseband and it worked.
Well, what I experience sometimes is:
When I leave a WiFi connection, the phone (sometimes) wouldn't reconnect to mobile data (I can only receive calls atm). In order to reconnect it, I have to toggle airplane mode.
Kinda the opposite, but maybe the same solution can be proposed?
My temp solution is to switch to 2g only and turn on wifi. That seems to do the trick
As for baseband I'm rooted with stock rom 4.2.2 and CMW recovery
Sent from my Nexus 4 using Tapatalk 2
---------- Post added at 12:38 AM ---------- Previous post was at 12:24 AM ----------
Ok I got off the phone with customers support and they're aware of the problems.
They're replacing the phone. So I guess I got to return the phone to stock
Sent from my Nexus 4 using Tapatalk 2
I have the exact same issue....
This is really annoying cause you don't know when people sends you message
It first happened to me with 4.2.2 and. 48 radio
Sent from my Nexus 4 using Tapatalk 2

No reception after having on airplane mode fore a longer time

I have N910F variant, when I enter in flight mode and leave it like that for a longer time, let's say over night, the phone cannot find reception only after a reboot. It either says cannot connect or no sim card... I have the latest NK4 firmware but I had thid problem since day one. Also many times per day the recrption freezes. It looks like I have reception but in fact I cannot make or receive calls or messages. Again only a reboot helps. I took the phone to the service center of my career (Orange Romania) they only did a wipe and reinstall the software. Wich of course didn't help. Did any of you experience something similar?
Should be a firmware bug.
vndnguyen said:
Should be a firmware bug.
Click to expand...
Click to collapse
I sure hope so, but after 2 firmware updates everything is the same...maybe I will wait for thd Lollipop update and if that doesn't help, I eill have to send the device again to service.
I've noticed this happen on my Nexus devices as well (using note 4 currently). Could it be carrier related rather than a firmware bug?
I don't think it is the carrier's issue.
I forgot to mention that the first thing I did was to change the SIM card. That didn't help. I still have my Note 2 with which I have no problem with. So I don't think it is the career.

Signal drops randomly (and frequently). Verizon.

I have a problem with my 6p where the signal just drops to nothing (Looking for service) and 3 or 4 seconds later it reconnects to a good LTE connection. The problem is not my connection as I live in a good area. I was rooted with xposed but for ****s and giggles I went back to complete stock and it is still happening.
I have reset the APN settings to no avail. Is this a thing that is known to this phone? Should I get a replacement? It started just recently it seems as I have had this phone since launch.
What sucks is, is that this phone is absolutely perfect (or was) and I dont want to get sent a phone with screen issues.
EDIT: I ended up getting an RMA and everything is hunky-dory.
holmgren said:
I have a problem with my 6p where the signal just drops to nothing (Looking for service) and 3 or 4 seconds later it reconnects to a good LTE connection. The problem is not my connection as I live in a good area. I was rooted with xposed but for ****s and giggles I went back to complete stock and it is still happening.
I have reset the APN settings to no avail. Is this a thing that is known to this phone? Should I get a replacement? It started just recently it seems as I have had this phone since launch.
What sucks is, is that this phone is absolutely perfect (or was) and I dont want to get sent a phone with screen issues.
Click to expand...
Click to collapse
What radio version are you on? You can flash a different version in fastboot and see if it helps.
murphyjasonc said:
What radio version are you on? You can flash a different version in fastboot and see if it helps.
Click to expand...
Click to collapse
Im on the newest one. Do I just extract it out of the 6.0 image file and just flash it over the top of the existing one?
I forgot to also mention that I tried getting a new SIM card from Verizon but that did not fix it either.
holmgren said:
Im on the newest one. Do I just extract it out of the 6.0 image file and just flash it over the top of the existing one?
I forgot to also mention that I tried getting a new SIM card from Verizon but that did not fix it either.
Click to expand...
Click to collapse
Yeah. Extract it and flash it over the top in fastboot.
Did you ever find a remedy for this problem? I'm having the same issues on t-mobile so its definitely not network or a similar related issue. Did flashing the radio from the 6.0.0 rom fix the issue? I already tried several different 6.0.1 radios and a radio from 7.0 but to no avail. I'm about to try it and if it doesn't work I'm getting rid of this phone.
I'm going to assume you mean you'll be on LTE for the longest time then all of a sudden signal completely drops then comes back on, but without the LTE signal showing near the bars, so you'll have to airplane mode, then switch mobile data on and off, then do a restart. If this is the case. That has been a documented CM13 issue for the longest time. I had the same issue with the HTC M8...
Sent from my Nexus 6P using Tapatalk
jxcorex28 said:
I'm going to assume you mean you'll be on LTE for the longest time then all of a sudden signal completely drops then comes back on, but without the LTE signal showing near the bars, so you'll have to airplane mode, then switch mobile data on and off, then do a restart. If this is the case. That has been a documented CM13 issue for the longest time. I had the same issue with the HTC M8...
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
I am on LTE but as the OP said the signal randomly drops completely for 4-5 seconds them comes back LTE and all. I don't have to reboot or anything. This doesn't have to do with cm13 though, I've tried flashing back to full stock and I still have the problem there too.
Sent from my Nexus 6P using XDA-Developers mobile app
Damn man...I have no idea - possibly radio like the guy above my post mentioned. Wish I were of better assistance.
Sent from my Nexus 6P using Tapatalk
I've managed to get a logcat at almost the exact time the signal drop happens, I had to put it in a Zip since the Txt document was too big for the thread. The drop happened in the last couple minutes. I'm hoping someone here with more experience than me can help me solve this issue. Thanks in advance.
Having the same issue on T-Mobile smh... it gets annoying at times!
Sent from my Nexus 6P using XDA-Developers mobile app
Same problem here. On Verizon
Anyone find a fix? I'm on the latest Android N Beta on Tmobile and still have the issue.

N910C emergency calls only... again

Hey, so 9 months ago I had the same issue that probably has a different cause now. Back then, I used to get the emergency calls only error and my efs was corrupted because of flashing CM13). I fixed it by restoring the nv_data backup I took. Now, I get the same **** all over again, except this time; I DID ABSOLUTELY NOTHING. NADA. ZILCH. The phone went off on it's own, along with the very ability that classified it as a phone.
The IMEI number hasn't changed at all. I mean why would it, I did nothing that could cause this. Flashing new roms doesn't fix this, and neither does that mystical voodoo **** (reinserting the sim-card so many times that you see gold contacts in your sleep). Oh, and I lost the SD card with the original backups on it.
Whenever I try to connect to a carrier by the network operators screen, it just times out. So is there anyway I can fix this? Or at least PINPOINT the problem so I can fix it?
Oh, and there's a thing going with the IR blaster too. It's dead. How would I go about changing the blaster out? It doesn't seem openable like the S4 I had was (metal frame).
Bump
bump once again
Oh come on, nobody has a clue?
Hi @Peontikos_Desmos, actually I have the same problem as you. I have a Korean note 4 n916k and since 1 month I have this strange problem too. I tried everything I know, reflashing original roms from Samsung(android 5.0.1, 5.1.1, 6.0.1), many custom roms ..., ... No way, no solution. The only thing that I tried to make my phone working as phone is just put the network mode in setting to 2G, not 3G, nor 4G, just 2G. With 2G only as network mode, the emergency calls only disappeared BUT now I can't connect to 3G and 4G anymore. Please please help us guys.
Sent from my SM-N920C using XDA Free mobile app

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