[Q] Stock email app doesn't work since KitKat upgrade - Nexus 7 Q&A, Help & Troubleshooting

Ever since the KitKat upgrade, my stock email fails, with the message box: "Unfortunately, email has stopped", and an option to report it. I had read that there are some difficulties with exchange servers, so I deleted my exchange account, but the email program still fails in the same way. Thanks for any advice that you can give me.
EDIT: I fixed this by a full reset of the tablet. I think that the security features of exchange email got in the way and I just needed to start from scratch.

Related

Corporate sync not working after GB update

Spotty with froyo. Now does not work at all.
Sent from my DROIDX using XDA App
Cant even do it with touchdown. Everything else works great.
Sent from my DROIDX using XDA App
I'm syncing with a hosted Exchange 2010 server (outlook.com). I had to change the server address from m.outlook.com to the actual pod*****.outlook.com address, but after that it's working perfectly with my DX on GB.
We have Exchange 2003. Tried everything.
I lose synch whenever my ROM changes.
The first time, I deleted my corp account, and recreated it...that worked.
The second time, I re-entered just my password and the last field had changed the name, not sure why...but fixed that and it resynched after both of those.
It stopped working for me too, but I haven't tried inputting the actual outlook exchange address. We always used m.mycompanyname.com.
Apparently Motorola knows about the problem. I just did a simple google search on my pop up about not being able to provision for my device. So much for "enhanced activesync" lol:
http://motorola-global-en-usa.custh...id-pro-after-mr2-update-(copy-of-answer-67174)
Still no corporate email or calendar sync. I've nuked phone clean and it still won't update.
Another e/ee here received the OTA update from Verizon and it ruined her corp sync too. So it has nothing to do with root.
I think there is some issue with pulling the certificate.
Corporate Email won't configure OTA GB 2.3
crawcraw said:
Still no corporate email or calendar sync. I've nuked phone clean and it still won't update.
Another e/ee here received the OTA update from Verizon and it ruined her corp sync too. So it has nothing to do with root.
I think there is some issue with pulling the certificate.
Click to expand...
Click to collapse
I think you are right about the issue having to do with pulling a certificate.
In my case, first OTA install failed, then Verizon folks had me flash back to 2.2, wiping my existing settings.
After the rollback, I was able to install the OTA to get to 2.3 successfully, but now I am not able to setup corporate sync on the phone. All correct settings gets me an error message saying "Login to the server failed, please try again."
One thing I notice is that on the 2.2 Corporate Sync settings, it asks for:
"domain/username" in one textbox
where on the 2.3 settings page, the username and domain are entered on separate textboxes.
Maybe that has nothing to do with anything, but it was something I noticed.
I'll update if I find anything about this issue.
****update
Call was disconnected with VZ, Moto, and I'm too mad/tired to go through the hassle again. Boo.
Droid X - Activesync issues after GB Update
So this is really strange, and I'm truly frustrated. The Mobile device policy in our Exchange 2007 environment will not allow the Corporate Mail application on our DXs provision with the server... unless we check the Allow Simple Passwords option in the policy itself. Then the device is provisioned properly and email, calendar and contacts sync.
This is not optimal as we have a strict Policy for passwords and using a simple password violates that.
Regards,
Edge
I feel your pain Edge... same for me.. doesn't allow for simple passwords. So now I am receiving the provisioning error. I called Verizon lastnight... they forwarded me to motorola and they said for me to send a document stating the settings my company needs to change.. what a joke. I am furious. I don't want third party software to download email... Although my HTC Eris sucked because of the speed.. the company HTC supported my email. Every time there was an upgrade it continued to work.
still busted. Tried several things with my company's outside tech support.
Exchange 2003. Factory reset of phone (twice). Even pulled the SD card after the second factory reset. I manually added certificates. Tried Touchdown. turned SSL on, turned off.
tried all kinds of domain settings. Tried stuff on server side. Still nothing.
Now I'm getting error messages with Gmail.
SUCCESS!
Our certificate expires in August so the IT guy went ahead and updated it. When turning on account, I left off the domain name and checked SSL. Worked immediately after that. Good luck.
FWIW, i just upgraded to p3droid's rooted GB (performed a full data reset in the process). Setting up my corporate sync was painless (worked first try) and it works flawlessly. Our IT guy is sharp and knows how to configure and maintain our Exchange server with all the latest updates and such. If anyone is having issues with Corporate Sync, I'll bet a dollar that it's a problem with your Exchange Server and not GB.
BBJohnnyT said:
FWIW, i just upgraded to p3droid's rooted GB (performed a full data reset in the process). Setting up my corporate sync was painless (worked first try) and it works flawlessly. Our IT guy is sharp and knows how to configure and maintain our Exchange server with all the latest updates and such. If anyone is having issues with Corporate Sync, I'll bet a dollar that it's a problem with your Exchange Server and not GB.
Click to expand...
Click to collapse
Exchange support on any android platform is usually from a mis-maintained Exchange server, but it just seems that motorola is extra messed up with their support. I know how my Exchange server is set up and I still have a hard time getting full functionality out of my DX and my corporate email account. At my work I depend on calender support because it's the main means of communication between our IT staff as to who is going to in the office at what point. As of right now, I'm using my work phone to keep up with work which is... Normal? I dunno, but I just know I'll have to float until I can get my hands on a decent root and ROM for the OTA update. I've tried using P3droid's patched version and out of the six times I've tried it, I've either gotten into a boot loop or I've lost all data connectivity- weird.
Laramie1997 said:
Exchange support on any android platform is usually from a mis-maintained Exchange server, but it just seems that motorola is extra messed up with their support. I know how my Exchange server is set up and I still have a hard time getting full functionality out of my DX and my corporate email account. At my work I depend on calender support because it's the main means of communication between our IT staff as to who is going to in the office at what point. As of right now, I'm using my work phone to keep up with work which is... Normal? I dunno, but I just know I'll have to float until I can get my hands on a decent root and ROM for the OTA update. I've tried using P3droid's patched version and out of the six times I've tried it, I've either gotten into a boot loop or I've lost all data connectivity- weird.
Click to expand...
Click to collapse
I had lots of weirdness with GB too when I upgraded (twice) using P3droid's update. I SBFed back to .340 and then did a Factory Data Reset just prior to booting into Clockworkmod's Recovery to do the upgrade. Haven't had one lick of problems since. Give that a try.

[Q] Stock Email App??

My stock email app has quit pushing emails from my accounts. I have combed through all the settings, incoming & outgoing, and re-set everything but still no results. It will only bring in emails manually.
However, my Gmail app is working.
I have lightspeed 1.0.2 rooted.
Any help is appreciated. Thanks
eersfanpilot said:
My stock email app has quit pushing emails from my accounts. I have combed through all the settings, incoming & outgoing, and re-set everything but still no results. It will only bring in emails manually.
However, my Gmail app is working.
I have lightspeed 1.0.2 rooted.
Any help is appreciated. Thanks
Click to expand...
Click to collapse
Cat the log and check for errors?
entropy.of.avarice said:
Cat the log and check for errors?
Click to expand...
Click to collapse
Thanks for the reply but that is over my head. I am a Noob. I know where to look at the log when an error occurs with trying to put a ROM in and it fails to install but I am not sure where to find the log to examine how an App is functioning.
Question, I have Acer Sync frozen in TB. I am not sure if they are related but maybe someone here knows. I am not sure why my GMail works and pushes new emails to my tablet and phone but not the stock client.
If I can not get this to work, any recommendations on an Email app from the market that I could use and see multiple email accounts?
One other thing, just thinking out loud trying to figure this out....
My phone (old HTC G1) has the same stock email apk. It also has stopped pushing emails from my yahoo and work server to my phone. (The same way my tablet has stopped)
Gmail still pushes to both devices no problem.
Could it be an account issue with having two devices registered somehow? I can't imagine this would be the case.
eersfanpilot said:
One other thing, just thinking out loud trying to figure this out....
My phone (old HTC G1) has the same stock email apk. It also has stopped pushing emails from my yahoo and work server to my phone. (The same way my tablet has stopped)
Gmail still pushes to both devices no problem.
Could it be an account issue with having two devices registered somehow? I can't imagine this would be the case.
Click to expand...
Click to collapse
Download "catlog" (free) from market. Start log recording. Start email app. Switch back to log and look
for any errors.
Might not help, but might give you some kind of clue to the nature of the problem. Never used Yahoo! for mail, wish I could help more.
entropy.of.avarice said:
Download "catlog" (free) from market. Start log recording. Start email app. Switch back to log and look
for any errors.
Might not help, but might give you some kind of clue to the nature of the problem. Never used Yahoo! for mail, wish I could help more.
Click to expand...
Click to collapse
Interesting program. It really shows how much is running in the background on these things.
Anyway, here is the result:
Attempt 1 based on your instructions. Nothing really stands out that I can see. There were no new emails in either inbox.
08-27 18:05:30.010 I/Email (10845): ReconcilePopImapAccountsSync: start
08-27 18:05:30.190 I/Email (10845): ReconcilePopImapAccountsSync: already running
08-27 18:05:30.200 I/Email (10845): ReconcilePopImapAccountsSync: already running
08-27 18:05:30.210 I/Email (10845): ReconcilePopImapAccountsSync: done
08-27 18:05:52.270 D/Email (10845): *** synchronizeMailboxGeneric POP3***
08-27 18:05:56.210 D/Email (10845): *** synchronizeMailboxGeneric ***
Attempt 2.
This time I used GMail to send myself a test email with my stock Email APK open and running in the background. It should have pushed the notice that a new email arrived. It did nothing. Once I switched windows using the button down by the home button on the tab this is the result.
08-27 18:18:22.740 D/Email (10845): *** synchronizeMailboxGeneric ***
08-27 18:18:24.150 W/Email (10845): Line 8: Unexpected end of headers detected. Boundary detected in header or EOF reached.
08-27 18:18:24.150 W/Email (10845): Line 8: Body part ended prematurely. Higher level boundary detected or EOF reached.
Any ideas?
Well. I seemed to have found a fix for the time being. I went into the settings and app management and deleted the data from the email apk and also force stopped the email exchange services, then re-booted.
Sent another test email from Gmail to Yahoo (after resetting up the account settings) and it pushed through.
Seems some of the apps once you flash a custom ROM need to be reset sometimes.

I9505 Unlocked email app issue

Hello,
I am having problems with the stock Email application and the outlook.com MS exchange active sync connection.
All is working well: contacts sync, tasks, calendar, push email but the sending of emails is the issue.
When I try to send an email a small popup message appears: Retrieving account information... and nothing happens.
I have tried some 3rdparty apps to check if there is something wrong in my outlook.com account and nothing is wrong.
I would like to use the stock email app but sending email seems to be having issues.
I have tried clearing the data of the Email app, deleting/adding the MS Exchange account again but the issue persists.
Phone is on Android 4.3, non-rooted.
Having the same exact problem and have not found any answer and yet I can add the account to my s2 and my wife's note 2 and it works fine but not on my s4. Workaround for now is to use the outlook.com app.
Sent from my GT-I9505 using Tapatalk
---------- Post added at 09:53 PM ---------- Previous post was at 09:30 PM ----------
Also preformed a hard reset but it did not fix the problem.
Sent from my GT-I9505 using Tapatalk
RE:
I have solved this issue very easily
1. Clear Data of stock Samsung Email App and disable notifications for it
2. Clear data for Exchange Service and disable notifications for it.
For 1. and 2. go to Application Manager->ALL
3. Remove account microsoft exchange.... from Accounts
4. Install stock Android 4.4 email apk (attached)
5. Install Exchange Service apk for the stock Android 4.4 email app (attached)
6. Open stock Android Email app (not Samsung one) and create new account as Exchange
Details for outlook.com exchange server:
username: [email protected]
server: dub-m.hotmail.com
port: 443 (default)
Security type: SSL/TLS
Configure then push settings, signature etc.
Do you need root to be able to do that.
Sent from my GT-I9505 using Tapatalk
Thanks, @mmuntean2! This worked great on my T889 (T-Mobile Note 2). And here I was thinking I was the only one with this issue.
Sent from my SGH-T889 using Tapatalk
Yes worked on my gs4....
Sent from my GT-I9505 using Tapatalk
RE:
There is no need to root for this to work.
The only bad thing is that when you create a new contact you will not get the option to add it to exchange server connection created by this method.
Also this stock email app does not have (or I could not find it) the option to select all mail, empty trash.
Really sucks that you cannot add contacts to exchange ./.. Its really not a fix, just another workaround for the stock Samsung email exchange does not work and I would suggest sending an email to Samsung Customer support outlining the problem as it seem that there may be a few of us experiencing the " Retrieving account information" error upon sending an email. Outlook App on play store allows adding contacts but it is a rather poor lay out.
RE:
I've talked with Samsung. After doing some Clear Data thing as suggested by the chat operator I've told them that it's still not working and repeated almost 4 times that on 3rd party applications everything is ok, but the ***** from the chat answered to contact the email provider and hanged the conversation.
Great CS from Samsung....
I had the same response from Samsung. Need more people to let samsung know about the problem
Sent from my GT-I9505 using Tapatalk
I just updated to Android 4.3 and now have this problem
I think there is something wrong with how the stock email app handles certificates. As I was trying to reset my email I get a certificate error. I've done a factory reset and it still doesn't fix the problem.
I wonder if someone could post samsung 4.2.2 versions of these apk´s so we could test
Solved with KitKat
Problem seems to be solved since Android 4.2.2 !
http://forum.xda-developers.com/showthread.php?t=2465713
tom-zorg said:
Problem seems to be solved since Android 4.2.2 !
http://forum.xda-developers.com/showthread.php?t=2465713
Click to expand...
Click to collapse
Thats a great news.. I think now I would be able to configure my outlook.com account for EAS..
I will install and try...
Stock Email Client Is Now Working
Updated to XXUEML9 via Odin and my stock email is now working fine
Hello. I have also encountered this issue with my Outlook.com email account following the 4.3 update. I can confirm that Sandesh's solution with replying to an invitation has solved the problem for me.
http://forum.xda-developers.com/showpost.php?p=50068870&postcount=10
Thanks!

[Q] AT&T D800 10q killed email

Anyone else get the update over the weekend only to find that the email app no longer gets email? Ive deleted and readded my accounts and it says it connects to the servers ok, but nothing ever gets pulled down. I have my gmail and an exchange account and neither will work. Worked fine before the update.
Im also stuck on adding a new email account in the app. If I try to back out of it it just closes the app. And when I restart the app its on the add an account screen again. I dont have any more accounts to add and it wont let me add another account with the same address. WTF did AT&T do now?
Im totally stock btw. Havent rooted or anything yet.

[Q] "Gmail 5.0" with Exchange Issue

Nexus 4 Update, I got Lollipop with my device OTA.
I set up my Exchange account with Gmail application.
During the setup phase "Server Connection Can not Open" I get a warning.
However, the same user can set up my exchange account information to another android device.
Lollipop Before the current could use my Exchange account seamlessly.
Although I am not able to return to their factory settings repeatedly solve the problem.
Am I the only living such a problem?
You can tell where I went wrong?
This post was written by Google Translate. I was able to fully explain my problem.
Thank you.
Yunus YILDIZ said:
Nexus 4 Update, I got Lollipop with my device OTA.
I set up my Exchange account with Gmail application.
During the setup phase "Server Connection Can not Open" I get a warning.
However, the same user can set up my exchange account information to another android device.
Lollipop Before the current could use my Exchange account seamlessly.
Although I am not able to return to their factory settings repeatedly solve the problem.
Am I the only living such a problem?
You can tell where I went wrong?
This post was written by Google Translate. I was able to fully explain my problem.
Thank you.
Click to expand...
Click to collapse
Help Me :crying:

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