Hi there -
I work under contract for my job. At the end of the year, they generally axe all of us, and bring me back. Since I'm a domain admin, they generally strip my rights and disable my account. This time, when I was brought back - I couldn't use my email on my phone (CM 6.1) using either Touchdown or the Email client. I changed my password and everything. I've since installed CM 7 Nightly build 18, and it's still the same. The problem is it says: "Authentication Failed." When I log into my exchange server I'm enabled for Active Sync and OWA. And I've been back for three weeks.
I'm wondering if this is a potential problem with Android 2.2+? I'm going to reformat my SD card in case it has bad SSL certs saved for the app.
Any ideas would be great
Sent from my HTC Vision using XDA App
Hi,
I have heard, heard only mind, that exchange can have issues with HTC devices if you do NOT have an HSDCS (HSD, High Speed Data etc)connection and thus you get sync errors.
Never had a problem on my desire with stock 1.72 (damn and double damn as I don't have root as yet!) and exchange. Bar those few occasions I was actually outside a reception area.
Certificates shouldn't cause an authentication issue unless personal ones, no? Sounds odd.
Des. . .
Ok i am a network admin, and we were having issues with our exchange server. So i was going though the event log to see what was going on... I noticed all these activesyc errors. ........Let me back a step
I had this lady i work with that has the HTC evo...i told her to get this over the BB b/c it was just a mcuh better phone and plus we got rid of the BES server...Well the first monthy everything worked fine. then one day her calendar stopped syncing....i have done pages worht of works and hints and slips and want nots to fix it...well nothing would work, so i just google calendar sync and synced it up to her gmail account then to her phone...Now on to what fixed the issue..
Again i noticed all these errors in the event log. Did some research and low and behold MS said what the fix was...
If you have access to your OWA *online exchange*, click on options, then on the right side click on phone. You should have a profile for syncing there...delete it or you may have multiple. delete them all. Then reset up your exchange account on your phone and whamo it works. NOW this fix not only works with Evo, but with Iphone, Palm, Windows mobile and all android devices, this lady wasnt the only one i was having this issue with. Hope this helps someone.
I've posted this solution in the past, as I myself ran into it (also a network admin). On initial sync with the new device, you have to wipe out all their old sync relationships on your server.
Beware that all the high-end Android Motorola's display an even more unusual issue: the original Droid, the X, and the Droid 2 all need to be synced at least twice before the calendar, contacts, and email items all sync properly. When I say twice, I mean to say that you have to perform an initial sync and let it finish (something inevitably doesn't sync, either the calendar is empty or the contacts are). Then you have to delete the account, wipe out the entire local cache that remains, reboot, then re-sync. It's odd, and I've never found a reason why, but it's a consistent issue with all Droids.
Some EVO's get weird sync errors too every once in a while. The Froyo upgrade solved a few, hopefully Gingerbread (if it ever shows up) doesn't create any new ones. I've got about a dozen EVO's in our environment.
hello,
i am so chocked that nobody is complaining about Exchange security not working with GRI40 either. the only ROM working fine are HTC Sense rom...
i know it is not important for most of you but i am stucked with a phone that cannot connect to my Exchange system...but i want vanilla ROM working...
I have no issues.
securities policy
difrnt said:
I have no issues.
Click to expand...
Click to collapse
Password/PIN required
failed attempts 10
Min Length 5
Timeout 1800 sec.
Password recovery.
This is what i need and this is not supported by vanilla Android ROM.
Only touchdown and HTC sense support this.
So this work for you but only for basic security, not like 95 % of enterprise companies out there...
Best
cedricj said:
Password/PIN required
failed attempts 10
Min Length 5
Timeout 1800 sec.
Password recovery.
This is what i need and this is not supported by vanilla Android ROM.
Only touchdown and HTC sense support this.
So this work for you but only for basic security, not like 95 % of enterprise companies out there...
Best
Click to expand...
Click to collapse
Maybe only 5% of the companies have that restriction??
I have used my phone with two different "enterprise" companies and have not had an issue.
No issues here either. Using a major law firms exchange.
Liking the update to include signatures on replies now. That's the way it should be.
Exchange Sync Issues
I also had (have?) issues and I mentioned them as part of another note on my overall response to 2.3.3. (in a phrase, not worth it) but nobody else seemed to be interested in that thread. So, welcome.
2.3.3. on my stock N1 has suffered the following problems:
1. Would not connect to Exchange server after I updated to 2.3.3
2. So I cleared data in "email" app, forced close, and tried to reinstall from
Home>Menu>Accounts. Also rebooted.
3. When trying to install from Home>Menu>Accounts I found NO PROVISION FOR MANUAL SETUP, i.e., manually entering domain name and exchange server ID; you can only enter your email address and password. The Gingerbread Manual mentions there is provision for manual setup in case of problems, but they don't tell you that you have to. . .
4. Set up from eMail App in the App drawer. When I set up that way there is a button for Manual Install.
5. Without Manual Install it is probable that your phone is assuming a domain name or ID that is wrong, and it will never connect.
6. After the successful re-install and use for about a day, 2.3.3. wiped out my server connection again arbitrarily (I never turn the phone off/on, etc.; it just did it) and I had to set up again.
This is definitely a BUG in 2.3.3--very definitely the inability to manually set up from any screen on which you can set up an account.
Same problem here, although it looks that Exchange is setup correctly -following instructions of ecdy, there is NO data synchronization at all with my exchange account! As under Froyo there were no problems at all, this MUST be a Gingerbread bug. Anybody any solution, workaround, please?
N1, unrooted stock, 2.3.3. OTA.
ecdy said:
I also had (have?) issues and I mentioned them as part of another note on my overall response to 2.3.3. (in a phrase, not worth it) but nobody else seemed to be interested in that thread. So, welcome.
2.3.3. on my stock N1 has suffered the following problems:
1. Would not connect to Exchange server after I updated to 2.3.3
2. So I cleared data in "email" app, forced close, and tried to reinstall from
Home>Menu>Accounts. Also rebooted.
3. When trying to install from Home>Menu>Accounts I found NO PROVISION FOR MANUAL SETUP, i.e., manually entering domain name and exchange server ID; you can only enter your email address and password. The Gingerbread Manual mentions there is provision for manual setup in case of problems, but they don't tell you that you have to. . .
4. Set up from eMail App in the App drawer. When I set up that way there is a button for Manual Install.
5. Without Manual Install it is probable that your phone is assuming a domain name or ID that is wrong, and it will never connect.
6. After the successful re-install and use for about a day, 2.3.3. wiped out my server connection again arbitrarily (I never turn the phone off/on, etc.; it just did it) and I had to set up again.
This is definitely a BUG in 2.3.3--very definitely the inability to manually set up from any screen on which you can set up an account.
Click to expand...
Click to collapse
I do believe there is an issue with not having the manual setup option. I read somewhere on here that someone got the manual option after the automatic setup failed 10 times. A bug yes, but once account is set up, everything works as it should.
derfo said:
I do believe there is an issue with not having the manual setup option. I read somewhere on here that someone got the manual option after the automatic setup failed 10 times. A bug yes, but once account is set up, everything works as it should.
Click to expand...
Click to collapse
No, pity, NOTHING works as it should - read my post above, please. Since Gingerbread (N1, stock, unrooted, 2.3.3. OTA) exchange sync lost, although it LOOKS set up correctly (accepts all, password, username) does NOT sync mail, calendar!
Anybody any solution please?
Strange thing noticed: after OTA Gingerbread Hotmail account in mail survived, exchange account (company) went lost.. Anything to do with problem?
bmszabo said:
No, pity, NOTHING works as it should - read my post above, please. Since Gingerbread (N1, stock, unrooted, 2.3.3. OTA) exchange sync lost, although it LOOKS set up correctly (accepts all, password, username) does NOT sync mail, calendar!
Anybody any solution please?
Strange thing noticed: after OTA Gingerbread Hotmail account in mail survived, exchange account (company) went lost.. Anything to do with problem?
Click to expand...
Click to collapse
I did a manual upgrade to GB (clean upgrade). Maybe the OTA has broken something.
Exchange Sync problems
As far as other email accounts are concerned: GMail worked fine; Yahoo! Mail, which was originally set up in the OS's "Accounts" mode, didn't work. Downloading the Yahoo! Mail App fixed that.
Maybe there's a Hotmail app too.
It sounds like bmszabo isn't getting refreshed (synced); check all accounts settings that adjust sync frequency and do a "sync now" to see if it works.
Before I erased all the data in my Exchange a/c on the phone I would get a screen with all my emails and contacts up to the point where I had installed 2.3.3, but nothing thereafter. The phone will store old data but if it can't connect to the server it won't add anything new. Why does bmszabo say "it LOOKS set up correctly (accepts all, password, username)"? It will remember the correct pwd and username as you put them in, along with an incorrect domain name and server, and never be able to connect.
ecdy said:
It sounds like bmszabo isn't getting refreshed (synced); check all accounts settings that adjust sync frequency and do a "sync now" to see if it works.
Before I erased all the data in my Exchange a/c on the phone I would get a screen with all my emails and contacts up to the point where I had installed 2.3.3, but nothing thereafter. The phone will store old data but if it can't connect to the server it won't add anything new. Why does bmszabo say "it LOOKS set up correctly (accepts all, password, username)"? It will remember the correct pwd and username as you put them in, along with an incorrect domain name and server, and never be able to connect.
Click to expand...
Click to collapse
Sorry, trying to explain things happened since GB OTA upgrade: after setting up exchange account, Exchange sync setup looks allrite, after asking about administrator priorities (and accepting them) sync sign turns green, looks like account setup correct, shows empty mailbox, but it DOES NOT sync with my mail, neither with calendar; as a matter of fact, my exchange calendar does not even show up on the list of calendars in Agenda...
O yes, forgotten: manual sync, although green wheel spins shortly, does not change a thing, neither..
Another similar issue with Exchange not syncing came up with CM 6.1.1. The fix was to reinstall the Email.apk.
http://forum.cyanogenmod.com/topic/13900-fix-exchange-2010-activesync/
ecdy said:
3. When trying to install from Home>Menu>Accounts I found NO PROVISION FOR MANUAL SETUP, i.e., manually entering domain name and exchange server ID; you can only enter your email address and password. The Gingerbread Manual mentions there is provision for manual setup in case of problems, but they don't tell you that you have to. . .
Click to expand...
Click to collapse
Firstly, you enter email and password. If you want to include domain name - you write your email like this: domain\[email protected]
After you enter it, whether it fails or succeeds - it presents you with manual setup screen.
derfo said:
Maybe only 5% of the companies have that restriction??
I have used my phone with two different "enterprise" companies and have not had an issue.
Click to expand...
Click to collapse
5 % pf the companies uses Exchange security? you must be kidding right? what my company is asking for in term of security is just basic. So i cannot believe that sorry.
This is really basic functionalities for security. It works on iphone, on Sense, on Symbian, but not on Android. So i am not getting it. If it works everywhere else than Android, it means that definitively more than 5 % of companies are requiring these basic security features.
My 2 cents of course and nothing personal!
best
cedricj said:
5 % pf the companies uses Exchange security? you must be kidding right? what my company is asking for in term of security is just basic. So i cannot believe that sorry.
This is really basic functionalities for security. It works on iphone, on Sense, on Symbian, but not on Android. So i am not getting it. If it works everywhere else than Android, it means that definitively more than 5 % of companies are requiring these basic security features.
My 2 cents of course and nothing personal!
best
Click to expand...
Click to collapse
What I am saying is that there are plenty of people who are able to connect to their Exchange servers just fine which do HAVE exchange security enabled. Maybe your company has additional security restrictions enabled. If so, then your company will fall in the 5% subset.
derfo said:
What I am saying is that there are plenty of people who are able to connect to their Exchange servers just fine which do HAVE exchange security enabled. Maybe your company has additional security restrictions enabled. If so, then your company will fall in the 5% subset.
Click to expand...
Click to collapse
well got your point... But why does all vendors supports the ""Only"" 5 % but not Android?
well...
who cares... probably the answer...
Best
I am using cyanogenmod 7 RC1 (gingerbread) and have tried multiple roms including googles vanilla and NONE of them have supported my company's exchange setup. This was supposed to be fixed in froyo and for people using sense it is fixed.
Basically when i manually setup activesync it says the phone doesn't support the security features.
Who cares if my company uses extra security or not. It works on HTC and iphone/ipad.
Google is basically doing half assed exchange support and I will keep telling people they will probably need to shell out for touchdown if they move to android until they fix it.
Google needs to support ALL ACTIVESYNC SECURITY settings, anything less isn't good enough.
I think You are right; Exchange sync (cal, mail) worked PERFECT with Froyo, and with Gingerbread it is completely lost.. I don't think any firm can do this to customers using their OS, and I do hope somebody gots a solution soon (or: Google fixes the issue?).
In the meanwhile: as I cannot use my company mail/ calendar: I wish I stayed with Froyo!!
jerkfaceirl said:
I am using cyanogenmod 7 RC1 (gingerbread) and have tried multiple roms including googles vanilla and NONE of them have supported my company's exchange setup. This was supposed to be fixed in froyo and for people using sense it is fixed.
Basically when i manually setup activesync it says the phone doesn't support the security features.
Who cares if my company uses extra security or not. It works on HTC and iphone/ipad.
Google is basically doing half assed exchange support and I will keep telling people they will probably need to shell out for touchdown if they move to android until they fix it.
Google needs to support ALL ACTIVESYNC SECURITY settings, anything less isn't good enough.
Click to expand...
Click to collapse
Agree with you...
thank you for your support. Started to feel alone here!
I just updated to EC05 from stock DI18 using the update.zip file. Update worked fine and everything is working great. The only issue I am having so far is getting email/calendar from my work's exchange server. I can set it up as I usualy do with no problem but when it is suppose to sync it does nothing and no errors appear. I removed and re-added account a couple of times with the same outcome. Anyone got EC05 syncing with exchange server with no issues?
SOLVED: Once I did wipe/reset in factory recovery BEFORE applying update.zip - the issue with not being able to accept security policy got resolved and sync is working fine now.
No problems here with a very picky exchange server here. I know when I do set it up though it asks that I accept this security setting saying the exchange server can wipe my phone. Kinda like the blackberry control when attached to exchange.
digiblur said:
I know when I do set it up though it asks that I accept this security setting saying the exchange server can wipe my phone. Kinda like the blackberry control when attached to exchange.
Click to expand...
Click to collapse
Yes - I usualy get this warning as well, but after this update it did not come up when I setup the account. I was surprised and removed and re-added it again and the warning did not show up. I suspect this is why it is not syncing since I did not accept this security policy but it never prompted me to do it!
I had same problem before, took a while to pinpoint problem. Exchange let you have up to 10 mobile devices, if you keep reconnect your phone it treat it as new device, eventually you hit the limit. Go to exchange webbased outlook and there under settings you can see list of mobile devices. Delte old ones. May be not your case, but was mine and took a while to trace it. This version working fine with exchange
ernestm said:
I had same problem before, took a while to pinpoint problem. Exchange let you have up to 10 mobile devices, if you keep reconnect your phone it treat it as new device, eventually you hit the limit. Go to exchange webbased outlook and there under settings you can see list of mobile devices. Delte old ones. May be not your case, but was mine and took a while to trace it. This version working fine with exchange
Click to expand...
Click to collapse
Thanks for the advice. It is a bit different in my case since the actual email server is hosted by notifylink servers (we use it as a bridge to retrieve Oracle Beehive email). It suppose to work exact same way as exchange interface and it worked on previous ROM versions with no issues. I just searched high and low in my notifylink control pannel and I can see my phone registered only once... so I am really puzzled. I will continue pocking around. Thanks.
I just had a client call into our support line that's using an Epic with the update that's been pushed out. His account wasn't syncing. I had to have him remove the account and re-configure it. It seems to work after that, though. I don't know, could be an isolated incident.
thadood said:
I just had a client call into our support line that's using an Epic with the update that's been pushed out. His account wasn't syncing. I had to have him remove the account and re-configure it. It seems to work after that, though. I don't know, could be an isolated incident.
Click to expand...
Click to collapse
Thanks. The bad news is that I have done this several times (including re-booting in between) and it didn't help. However, I did resolve it!! My issue was due to the fact that exchange security policy that should come up when account is configured (about remote wipe, passowrd, and all that) for some reason was not being displayed so the sync icon would show up quickly and go away with nothing being synced. So device administrator was not being setup for that account for some reason (usualy you can see it in Settings -> Location and Security -> Select device adminitrators). I had nothing there and no way to accept the security policy. I tried reflashing several times with the same result. Each flash process was first to ODIN to stock DI18 then apply the update.zip from the SD card and everything worked great except that damn exchange mail. So the last flash I did - before I flashed update.zip I picked wipe user data/restore to factory in recovery BEFORE applying update.zip. So the new process was: ODIN to factory DI18, go back to recovery and wipe/reset 3 times, then apply update.zip. After that, I've setup exchange account and bingo, I got the familiar security pop-up to accept. Everything is working great now and no issues anymore. I was getting frustrated because I like the update but I need my work email... so I almost flashed back to EB13 and gave up. So anyone with the same issue, just wipe/reset before update and should be good to go.
My Epic connected to the Exchange server just fine. But it is having some strange behavior. If I send a new message, no problem. If I reply to a message that was sent to me, the new lines are replaced with <br> tags and no new lines. This didn't happen in EB13.
Anyone else seeing this?
hello friends,
maybe someone of you is able to help, or at least enlighten me about the cause of this:
since i use ICS on my note (about for 2 weeks, starting with stunner) i have REALLY BIG problems with one of my exchange accounts, the one which is running on a hosted exchange 2007 (second account with my corporate exchange 2010 is fine)! so until today i hoped that the "official ICS" for the note won't show this behavior, but now with a total clean install of the today released LPY and therefore OFFICIAL SAMSUNG ICS rom, the problem persists!
description:
95 out of 100 trys to connect to my exchange account fails with a message telling me that there is a security error (if needed i can provide some screenshots) telling me that either my username and/or password is incorrect! this makes it almost impossible even to simply add the account. and, on the rare occasions (which SOMETIMES can be triggered through a connection change between wifi and 3g) when the phone is able to connect (and sync), it stops after a few minutes again with the same error.
i re-added the account numerous times, tried everything which came through my mind (change password, enabled and disabled sec features) and trust me, i know what i'm doing here. i configure exchange accounts since almost 10 years from now!
clues:
there are a few tickets existing on http://code.google.com/p/android regarding this issue, but with different "flavours":
http://code.google.com/p/android/issues/detail?id=16992
http://code.google.com/p/android/issues/detail?id=19366
http://code.google.com/p/android/issues/detail?id=25315
to sum it up:
google developers are recognizing the problem (it seems to exist since android 3+ to some extent) but are unable to provide a solution until now. it seems to be a problem with an EAS policy refresh, which fails and therefore closes (or does not even open) the connection! a guy suggested to disable these policy refresh in the EX2007 config, but this would only be possible if you are the admin of this server (and i doubt that it would make sense, security-wise, too)!
another theory says this mess is due to implementation errors in the connection layer, which directly affects wifi and 3g connection behavior...
i guess that this problem would now get's more imminent, as this security error wasn't occurring at gingerbread. and now more and more people with smartphones will migrate to ICS!
what do you think?
does anybody else experience this? or am i one of the few unlucky bastards?
regards,
markus
so, is exchange 2007 working for everyone?
this would be important to know for me, because in this case i would have
to blame my exchange provider for wrong EAS settings!
can a few people with an exchange 2007 account confirm that their sync work flawlessly? anyone please?
Just realized my exchange account is not syncing unless I open the client.
My work is running exchange 2003
Never had this issue with imilka ROM weird
Sent from my GT-N7000 using xda premium
mardos said:
Just realized my exchange account is not syncing unless I open the client.
My work is running exchange 2003
Never had this issue with imilka ROM weird
Sent from my GT-N7000 using xda premium
Click to expand...
Click to collapse
This seems to be the case on all TW based roms, no matter if GB or ICS at least for me. It syncs fine with Hotmail service but not with my company's 2003 server so there has to be some incompatibility there. When disabling all syncs and re-enabling them it started syncing. Just had to wait for about 30 minutes to get all info synced.
E: On AOSP based (CM9, AOKP) everything works as it should right from the beginning without the extra hassle.
I'm working properly in Galaxy Note, from KKA to LPY, with Exchange 2007 SP3.
Syncing is correct in my case.
Samsungs version of ICS (or Gingerbread) doesn't communicate with Lotus Notes traveler active sync. Cyanogen 9 (ICS) is working out of the box. In Gingerbread the Traveler App is working but in Samsungs version of ICS the widgets dont work.
after fiddling around this WE i think there would be no other solution as reverting back to GB (which would suck, and therefore is no real option), or to change to a hoster with exchange 2010!
every client i tried shows the same behavior, if i'm able to establish a connection it won't last long till the security error reappears! this renders my account almost useless...
i will update this post if something changes!