Related
.. is really starting to p*ss me off. I'm going to get really sick really quickly of having to re-associate all my contacts with their Facebook profiles every time the Hero decides to spontaneously delete them.
Has anyone found a workaround?
Edit: Hmmm... seems if you close all the background HTC processes like com.htc.socialnetwork.provider and com.htc.album:remote with TasKiller, it'll re-update everything when the processes start back up again.
It's still stupid!
And if you decided not to update your contact picture when you linked them, it will overwrite your specific photo anyway ! that's also very anoying if you don't want the facebook photos !
That's funny I was just logging in to report this problem. It happened to me for the first time today. It really pissed me off that for no reason all my facebook associations got deleted from contacts, rebooting the phone and killing the process didn't bring them back either. I don't even have the process com.htc.album:remote running in task killer. They need to get an improved rom out and fast, i've had this phone less than a week and i'm really starting to miss my iphone.
This happened to me today, but it was because for some reason I had been logged out of FB. Otherwise, I have not experienced this 'deletion' issue...
Strange.
Does anyone know why the phone would just log you off of facebook? Is there any good way to avoid this? I hope logging on to facebook on a computer doesn't kick you off.
I'm glad I saw this thread and that I am not the only one!
It is getting very annoying but I expect it will be fixed eventually, I just hope it doesn't take too long!
This happened to me the first time yesterday. And 2 other people in this thread had it happen yesterday. Maybe it's something at facebooks end. There could be some sort of timeout and were all getting logged out at the same time.
it is very odd.
Sat here at work, there's four of us with hero's now.
one of us gets it, the other three don't.
the two G2 devices don't, and only one of the Orange Hero's gets it.
very strange.
Okay I think that I can guess what is happening here. I have the same problem with my Facebook contacts losing their picture status and albums about every 24 hours (on stock G2). I know that when I leave my browser up overnight on my Facebook page, Facebook will log me out. I presume that it is doing the same thing with this phone and suspect that HTC did not spend long enough testing the ‘people’ application to observe this. I further guess that when the phone is logged out by Facebook it does not try to sign in again, deleting the information previously retrieved when a refresh is unsuccessful. I am not a developer and don’t have any way to back all this up but if I am correct then HTC would need to implement a workaround for this behaviour in order to fix it. Probably the easiest way to do this would be to have the application:
1. Automatically sign in again (signing out if necessary) every 12 hours or so.
2. Retain previously cached data, e.g. pictures, unless explicitly deleted even when Facebook refresh is unavailable.
This doesn’t fix the problem of the now-permanently unlinked Facebook contact (as per Don Vincenzo on http://forum.xda-developers.com/showthread.php?p=4276194#post4276194) but it would be an improvement.
I hard reset earlier which had previously fixed it, but now it only shows that I have one Facebook contact to choose from and no one else can be linked from.
It shows it as if I have only one Facebook friend.
Very strange.
Yep had the same issues.
Ultimately I found the best cure is just to wait for the two hours before it automatically updates everything.
I've only gone through my contact list once and linked all the profiles, however I have appeared to have "lost" the link many times...
So basically don't do anything, just wait.. lol they will return
Never had this issue yet but all my facebook - contact information is also sync'd with the exchange server
I was afraid that after my master reset I would have to reassociate all of my contacts but it seems that the association is stored on google contacts too, so they just all came back again
Its been 2 days now and my associations have not come back, man that's gonna suck if it resets them every couple of days. The facebook integration was one of the main selling points for me for the phone. I sync my contacts with outlook so I don't have any under my gmail name. Is it better to import all my contacts in to gmail so it retains my facebook links? If so is there a way I can sync the contacts that are already on my phone to my gmail account from my phone?
I may or may not have found a solution, or a way of preventing it. I'm using TasKiller to close all my running processes every few hours to preserve battery life etc. I noticed that when I put some of the system processes in the ignore list, (com.htc.socialnetwork.provider for example) the Facebook problem happened again. If I don't have any processes in the ignore list, and make sure to kill them once or twice a day, my contacts stay associated with Facebook.
Last time my contacts associations disappeared, I killed all running processes, took everything out the ignore list and went into the People app, and scrolled along to the facebook updates page. I hit menu, then 'update now'. This restored everything back to the way it was.
The disassociation just happened for me again - all my contacts suddenly needed reconnecting.
This is a different problem to the one I was discussing in the other thread 'It's a wee bit buggy...', where previously available contact data (profile pic, birthday, albums etc) can now not be retrieved by the Hero once a contact is linked. This functionality has not returned since it first occurred for me, and means that, irrespective of the associations holding, only about 75% of those contacts on the device that should be able to sync actually successfully sync. From what I can tell, this could possibly be an issue with Facebook privacy settings, though why it only happened a week after having the device I'm not sure.
With regard to the associations holding after a hard reset, the People app on the device stores the Facebook association data in the 'Notes' field of the contact, which is then synced to Google Contacts. If you wipe and then re-download your contacts from Google, this info comes back with it, and the People app then sees those contacts as linked. Given this, it seems even stranger that the links get broken in the first place, as it suggests that for some reason that the data in that field is not persistent...
Have the association loss occasionally but I find if you ignore it then the association comes back after a little while.
In relation to some (but not all) friends losing associations it is due to the friend changing their Facebook application settings. My girlfriend's photo disappeared a week ago, so I got her to change her fb settings and it came back. Not sure why it happened a week ago cause she changed the setting longer ago than that, but guess it is Facebook, not HTC.
Has anyone reported this to HTC? Its happening far too frequently on my gf's (pink) Hero.
So maybe it's not the same but it's definitely related:
I've now gotten to the point where I can not view my own contact details when I'm logged into facebook. That is, if I am signed in, and I try to view my contact card, I get a crash in process "android.process.acore" (this also happens when trying to update my status). If I edit my details and make sure I'm signed out of facebook, everything is fine except that all details of all linked profiles disappear...
Can anybody else confirm this?
BTW, I noticed that if you sign out using your contact card, and then sign in again (miraculously this does work!) the People app will retry to link friends to your facebook friends, so you can "force" a resync this way...
I keep getting this issue too. What i do is go to contacts, then on to the 'updates' tab, my contact card still shows my pic and me as logged in. I then press menu and update now. This resyncs all my contacts straight away. Annoying i know but at least it recognises them again after a bit.
***UPDATE***
Figured it out, but still would like to know why it happened. From the Sense Mail screen I was able to got to accounts and see the Yahoo to edit it, which after filling in the boxes for the server names, it showed back up in Winmo. Both the incoming and outgoing mail servers were deleted. But the server names that I typed in didn't actually work. I used some info I found on the web for that, maybe they were wrong? So then I deleted and readded it letting it pull the settings for yahoo that it found. Now it's fine.
Also noticed after the original soft reset that it lost my wifi password, just thought of that. My exchange email has never been affected by whatever this is. What would delete the server settings for my yahoo account and delete the stored password for my wifi connection?
This is a weird issue that I haven't seen discussed on here. It's happened to me twice now. The last time it happened I ended up doing a hard reset.
I have two email accounts on my phone. My Outlook Exchange account and my Yahoo Mail account.
My Yahoo Mail disappears in Winmo on the Messaging\ Email accounts screen. Doesn't even show it listed. BUT it shows up in the preview panes in Sense Mail, but only shows old emails. I can't send receive on the account at all from that Sense Mail screen or anything. I can just flip through what was already there before whatever happened, happened.
If I try to add a new account via Email accounts screen, it tells me that account is already on the phone. So it knows the account is on my phone, just won't let me access it.
Wondering if anyone else has had this problem. I don't mind hard resetting again, but I would love to know why it is happening.
Ive had the same issue happen to me twice so far also. Looks liek the new mail app maybe the culprit as I have had this happen on the diamond before with the new build.
This happened to me again today and here is exactly what it happening, yet I don't understand why.
First thing I noticed today was that I had no data connection. So I checked wireless control panel and sure enough it was disabled... So I tried to enable it. No love. gave me an error and took me to the network setup screen.
Then I looked and my Yahoo account was missing again from the windows email screen, yet still showing up in sense.
Back to the data situation: I had to edit the Tmobile connection settings and click ok through all of the screens. Once I did that, my Data connection was back.
Back to yahoo: I had to edit it through sense and it had lost both incoming and outgoing mail servers and my password. Tried to manually enter Yahoo's mail servers and it still doesn't work. Once I delete it and add it back, (letting it find the server info on it's own), it will work fine again... But for how long?
It's driving me a little batty...
Same issue has happened to me. Happens when I run out of battery or let the phone drain. Also when I reset phone while an app is running. Let me know if you guys find a fix for this.
it happens on stock and on custom roms. havent seen a fix yet
Happened to me again today. It's not specific to the shipping ROM because I have the new 2.13 ROM on my phone and this is the first time it has happened since I upgraded to the new ROM...
Gotta be something simple.
Even I've had the same problem twice..and in addition to losing the email accounts, all my apps which required login like facebook, fring, etc stopped remembering usernames and passwords. Even if I selected save password, it kept asking me everytime is started the app.
The first time it happened i did not notice why, but the second time it happed immediately after a soft reset done using BSB Tweaks after making some changes in it.
I have removed BSB Tweaks for the time being, so will wait and see if it happens again.
this happened both the times after upgrading to the 2.13 official ROM.
I don't have BSB Tweaks installed and it has happened to me multiple times. I usually lose most of my saved passwords as well in the other programs...
Lost E-Mail in 2.13 T-Mobile ROM
After upgrading to the new T-Mobile 2.13 ROM, I've had two instances where the email server settings have been lost. Same as described by others. Old emails show in Sense, but when I hit the soft button for my Inbox, I'm taken to the email setup screen.
If I cancel out and go to the setup screen through Sense, I find that everything is present except the inbound and outbound servers. Once I restore these everything is back to normal until the next time it happens.
It also happen to me. I believe this is because of the 2.13 update by T-MO.
Glad this thread exists. I ran in to this issue today too.
I just updated to EC05 from stock DI18 using the update.zip file. Update worked fine and everything is working great. The only issue I am having so far is getting email/calendar from my work's exchange server. I can set it up as I usualy do with no problem but when it is suppose to sync it does nothing and no errors appear. I removed and re-added account a couple of times with the same outcome. Anyone got EC05 syncing with exchange server with no issues?
SOLVED: Once I did wipe/reset in factory recovery BEFORE applying update.zip - the issue with not being able to accept security policy got resolved and sync is working fine now.
No problems here with a very picky exchange server here. I know when I do set it up though it asks that I accept this security setting saying the exchange server can wipe my phone. Kinda like the blackberry control when attached to exchange.
digiblur said:
I know when I do set it up though it asks that I accept this security setting saying the exchange server can wipe my phone. Kinda like the blackberry control when attached to exchange.
Click to expand...
Click to collapse
Yes - I usualy get this warning as well, but after this update it did not come up when I setup the account. I was surprised and removed and re-added it again and the warning did not show up. I suspect this is why it is not syncing since I did not accept this security policy but it never prompted me to do it!
I had same problem before, took a while to pinpoint problem. Exchange let you have up to 10 mobile devices, if you keep reconnect your phone it treat it as new device, eventually you hit the limit. Go to exchange webbased outlook and there under settings you can see list of mobile devices. Delte old ones. May be not your case, but was mine and took a while to trace it. This version working fine with exchange
ernestm said:
I had same problem before, took a while to pinpoint problem. Exchange let you have up to 10 mobile devices, if you keep reconnect your phone it treat it as new device, eventually you hit the limit. Go to exchange webbased outlook and there under settings you can see list of mobile devices. Delte old ones. May be not your case, but was mine and took a while to trace it. This version working fine with exchange
Click to expand...
Click to collapse
Thanks for the advice. It is a bit different in my case since the actual email server is hosted by notifylink servers (we use it as a bridge to retrieve Oracle Beehive email). It suppose to work exact same way as exchange interface and it worked on previous ROM versions with no issues. I just searched high and low in my notifylink control pannel and I can see my phone registered only once... so I am really puzzled. I will continue pocking around. Thanks.
I just had a client call into our support line that's using an Epic with the update that's been pushed out. His account wasn't syncing. I had to have him remove the account and re-configure it. It seems to work after that, though. I don't know, could be an isolated incident.
thadood said:
I just had a client call into our support line that's using an Epic with the update that's been pushed out. His account wasn't syncing. I had to have him remove the account and re-configure it. It seems to work after that, though. I don't know, could be an isolated incident.
Click to expand...
Click to collapse
Thanks. The bad news is that I have done this several times (including re-booting in between) and it didn't help. However, I did resolve it!! My issue was due to the fact that exchange security policy that should come up when account is configured (about remote wipe, passowrd, and all that) for some reason was not being displayed so the sync icon would show up quickly and go away with nothing being synced. So device administrator was not being setup for that account for some reason (usualy you can see it in Settings -> Location and Security -> Select device adminitrators). I had nothing there and no way to accept the security policy. I tried reflashing several times with the same result. Each flash process was first to ODIN to stock DI18 then apply the update.zip from the SD card and everything worked great except that damn exchange mail. So the last flash I did - before I flashed update.zip I picked wipe user data/restore to factory in recovery BEFORE applying update.zip. So the new process was: ODIN to factory DI18, go back to recovery and wipe/reset 3 times, then apply update.zip. After that, I've setup exchange account and bingo, I got the familiar security pop-up to accept. Everything is working great now and no issues anymore. I was getting frustrated because I like the update but I need my work email... so I almost flashed back to EB13 and gave up. So anyone with the same issue, just wipe/reset before update and should be good to go.
My Epic connected to the Exchange server just fine. But it is having some strange behavior. If I send a new message, no problem. If I reply to a message that was sent to me, the new lines are replaced with <br> tags and no new lines. This didn't happen in EB13.
Anyone else seeing this?
Spotty with froyo. Now does not work at all.
Sent from my DROIDX using XDA App
Cant even do it with touchdown. Everything else works great.
Sent from my DROIDX using XDA App
I'm syncing with a hosted Exchange 2010 server (outlook.com). I had to change the server address from m.outlook.com to the actual pod*****.outlook.com address, but after that it's working perfectly with my DX on GB.
We have Exchange 2003. Tried everything.
I lose synch whenever my ROM changes.
The first time, I deleted my corp account, and recreated it...that worked.
The second time, I re-entered just my password and the last field had changed the name, not sure why...but fixed that and it resynched after both of those.
It stopped working for me too, but I haven't tried inputting the actual outlook exchange address. We always used m.mycompanyname.com.
Apparently Motorola knows about the problem. I just did a simple google search on my pop up about not being able to provision for my device. So much for "enhanced activesync" lol:
http://motorola-global-en-usa.custh...id-pro-after-mr2-update-(copy-of-answer-67174)
Still no corporate email or calendar sync. I've nuked phone clean and it still won't update.
Another e/ee here received the OTA update from Verizon and it ruined her corp sync too. So it has nothing to do with root.
I think there is some issue with pulling the certificate.
Corporate Email won't configure OTA GB 2.3
crawcraw said:
Still no corporate email or calendar sync. I've nuked phone clean and it still won't update.
Another e/ee here received the OTA update from Verizon and it ruined her corp sync too. So it has nothing to do with root.
I think there is some issue with pulling the certificate.
Click to expand...
Click to collapse
I think you are right about the issue having to do with pulling a certificate.
In my case, first OTA install failed, then Verizon folks had me flash back to 2.2, wiping my existing settings.
After the rollback, I was able to install the OTA to get to 2.3 successfully, but now I am not able to setup corporate sync on the phone. All correct settings gets me an error message saying "Login to the server failed, please try again."
One thing I notice is that on the 2.2 Corporate Sync settings, it asks for:
"domain/username" in one textbox
where on the 2.3 settings page, the username and domain are entered on separate textboxes.
Maybe that has nothing to do with anything, but it was something I noticed.
I'll update if I find anything about this issue.
****update
Call was disconnected with VZ, Moto, and I'm too mad/tired to go through the hassle again. Boo.
Droid X - Activesync issues after GB Update
So this is really strange, and I'm truly frustrated. The Mobile device policy in our Exchange 2007 environment will not allow the Corporate Mail application on our DXs provision with the server... unless we check the Allow Simple Passwords option in the policy itself. Then the device is provisioned properly and email, calendar and contacts sync.
This is not optimal as we have a strict Policy for passwords and using a simple password violates that.
Regards,
Edge
I feel your pain Edge... same for me.. doesn't allow for simple passwords. So now I am receiving the provisioning error. I called Verizon lastnight... they forwarded me to motorola and they said for me to send a document stating the settings my company needs to change.. what a joke. I am furious. I don't want third party software to download email... Although my HTC Eris sucked because of the speed.. the company HTC supported my email. Every time there was an upgrade it continued to work.
still busted. Tried several things with my company's outside tech support.
Exchange 2003. Factory reset of phone (twice). Even pulled the SD card after the second factory reset. I manually added certificates. Tried Touchdown. turned SSL on, turned off.
tried all kinds of domain settings. Tried stuff on server side. Still nothing.
Now I'm getting error messages with Gmail.
SUCCESS!
Our certificate expires in August so the IT guy went ahead and updated it. When turning on account, I left off the domain name and checked SSL. Worked immediately after that. Good luck.
FWIW, i just upgraded to p3droid's rooted GB (performed a full data reset in the process). Setting up my corporate sync was painless (worked first try) and it works flawlessly. Our IT guy is sharp and knows how to configure and maintain our Exchange server with all the latest updates and such. If anyone is having issues with Corporate Sync, I'll bet a dollar that it's a problem with your Exchange Server and not GB.
BBJohnnyT said:
FWIW, i just upgraded to p3droid's rooted GB (performed a full data reset in the process). Setting up my corporate sync was painless (worked first try) and it works flawlessly. Our IT guy is sharp and knows how to configure and maintain our Exchange server with all the latest updates and such. If anyone is having issues with Corporate Sync, I'll bet a dollar that it's a problem with your Exchange Server and not GB.
Click to expand...
Click to collapse
Exchange support on any android platform is usually from a mis-maintained Exchange server, but it just seems that motorola is extra messed up with their support. I know how my Exchange server is set up and I still have a hard time getting full functionality out of my DX and my corporate email account. At my work I depend on calender support because it's the main means of communication between our IT staff as to who is going to in the office at what point. As of right now, I'm using my work phone to keep up with work which is... Normal? I dunno, but I just know I'll have to float until I can get my hands on a decent root and ROM for the OTA update. I've tried using P3droid's patched version and out of the six times I've tried it, I've either gotten into a boot loop or I've lost all data connectivity- weird.
Laramie1997 said:
Exchange support on any android platform is usually from a mis-maintained Exchange server, but it just seems that motorola is extra messed up with their support. I know how my Exchange server is set up and I still have a hard time getting full functionality out of my DX and my corporate email account. At my work I depend on calender support because it's the main means of communication between our IT staff as to who is going to in the office at what point. As of right now, I'm using my work phone to keep up with work which is... Normal? I dunno, but I just know I'll have to float until I can get my hands on a decent root and ROM for the OTA update. I've tried using P3droid's patched version and out of the six times I've tried it, I've either gotten into a boot loop or I've lost all data connectivity- weird.
Click to expand...
Click to collapse
I had lots of weirdness with GB too when I upgraded (twice) using P3droid's update. I SBFed back to .340 and then did a Factory Data Reset just prior to booting into Clockworkmod's Recovery to do the upgrade. Haven't had one lick of problems since. Give that a try.
I had 2.2.1 on my phone and ActiveSync worked very well for Email, Contacts and Calendar. It would correctly 'ping' the folders, and go fetch updates when they happened.
Since moving to 2.3.3 with an official ROM (and any other ones I tested) I have always experienced an issue with the Calendar Sync portion of ActiveSync.
Email and Contacts still ping the Inbox and Contacts folders as expected but the Calendar has a mind of it's own.
Even though the Calendar folder is also pinged - it kicks off it's own independent 'Sync' request approximately every minute. And, what is worse is that after every one of these 'sync' requests it also initiates another ping on all folders Email, Contacts, and Calendar.
If I leave Calendar sync selected, multiple parallel ping requests end up clogging the server, and obviously this also has ramifications for data usage and battery draining.
I end up having to disable Calendar Sync for most of the time, only manually turning it on/off to sync any meetings I have set up or have accepted invitations to.
If you look at the attached screenshots, you can see that the date/time of the last update for Contacts is staying the same (09/08/2011 15:25) whereas the Calendar is updating every minute. This is happening even though nothing is changing on the Calendar on the server side.
Is this just me ? Or can other people please confirm that they are seeing the issue also.
EDIT: Well apparantly it wasn't just me - but there are very few people who run into this. Clearing the Email application data completely has cured the problem.
EDIT 23/08/2011:
The problem came back. And my original cure did not work. However, in troubleshooting, I realised that one of my colleagues phone's had also started doing the same - at the same time ! Tracing back I found that I had added a birthday field to one of our shared contacts (that both phones were synching) just before the issue started happening. So, having deleted/re-added/cleared data/etc. to no avail, I simply edited the contact on the server to remove the birthday from the contact and everything settled down again.
To verify the fix, I re-added a birthday record to another contact, and immediately the calendar sync started to spin again. I removed it, and immediately it settled down again.
(NOTE: This ties back to my original "fix" too as I had cleared out any suspect appointments/birthdays/anniversaries/etc during original troubleshooting, but the birthday fields were in non-"ping"ed Contact folders - so the contact records had not been refreshed on the phone until I had done a clear data and reloaded them.)
So, my suspicion is that when Android 2.3.3+ finds a birthday field on a contact it tries to add some kind of calendar event for it (I don't know where this event is, as it does not show up on the calendar as far as I can see.) Every time it asks the server to sync the calendar, it expects the server to have the same event - but when it doesn't find it, it asks for another Calendar sync again.
I also tried the same test with the Anniversary field, but that one did not appear to cause any issues.
Hopefully this will help others.
If anyone else is experiencing the issue, please report back if this fixes it for you.
And, if anyone has any ideas why the birthday field is breaking the sync, it would be great to get a full understanding.
ive been told that this was fixed in JVR
at least some calendar sync issue, do not know if this particular error...
This issue is not fixed in JVR. I loaded JVR specifically to see if it had been fixed, and it has not. I rolled back to stock JVH.
I have seen this issue on every Gingerbread ROM to date.
http://forum.xda-developers.com/showpost.php?p=16273547&postcount=321
so i gues he is wrong
ever thinked this might some issue on your site?
or your company server?
btw after a short google search
I was able to clear the client/server conversion error on an HTC Incredible by clearing all the data out of the calendar app using Menu/ Manage Applications. Then re-sync and the problem went away.
Click to expand...
Click to collapse
$omator said:
http://forum.xda-developers.com/showpost.php?p=16273547&postcount=321
so i gues he is wrong
ever thinked this might some issue on your site?
or your company server?
Click to expand...
Click to collapse
The same server works perfectly well with Android 2.2.1, Nokia MailforExchange, and WindowsMobile 6.5 -
It worked perfectly well syncing the Calendar on this phone too while it was on Android 2.2.1 - it was only when I went to 2.3.x that the problem surfaced, and it has been identical on all builds.
Regarding your other post - my phone was recently in for repair and came back completely wiped with a fresh install of the latest Vodafone approved 2.3.3
As soon as I set up the email client it immediately began to spin on the Calnedar again - so it seems very unlikely that clearing data would do anything.
trying it would hurt yes?
well all i am saying it works for anyone around you
you are aware that this version as well as jvr one got updated
maybe it needs updating on server side also to latest idk
try other server maybe
No, I'm not wrong On JVR exchange calendar sync works fine (finally).
Of course you may say that I photoshopped images, or created manually the calendar entry in my phone
Don't get me wrong. It is working for me too. I get all the appointments across.
It is just that the calendar is constantly synching for some reason.
If you look at the account sync options as I showed above, does your Calendar - last update timestamp change every minute ?
I don't use autosynchronization but my calendar entries are updated when I change something in my exchange calendar (currently my last update was around 10:00 AM). I believe it works the same way the email does - by "push". Maybe when using autosynchronization it does this constant updates? What are your email settings? It's also possible that some Exchange setting is forcing constant updates.
Following the suggestion $omator found from someone with a HTC Incredible, I did the following
1. Moved all my appointments on the server to a secondary (non-sync'ed calendar) - this step may not be necessary but I had already begun moving them anyway to see if one was corrupted.
2. Removed my ActiveSync account
3. Cleared the data from the Email application (it was showing that there was still 76K of data associated with it after removing the account)
4. Turned off the phone, and turned it back on again.
5. Added my ActiveSync account back, and allowed it to sync all content (Emails and Contacts - Calendar was still empty)
6. Once everything was settled (including calendar sync) - I moved back all my appointments to my synched calendar on the server.
7. Happy days ! No more constant synching.
Thanks again $omator for the suggestion. I am always nervous about that "Clear Data" button.
happy to hear!
and the fix i was talking about in jvr
is enabling multi calendars sync or something like that
I am using a stock JVR and have this problem as well. I also tried the solution posted but that didn't work either. Any other suggestions?
Found root cause - Contact BIRTHDAY field !
The problem came back. And my original cure did not work.
However, in troubleshooting, I realised that one of my colleagues phone's had also started doing the same - at the same time ! Tracing back I found that I had added a birthday field to one of our shared contacts (that both phones were synching) just before the issue started happening. So, having deleted/re-added/cleared data/etc. to no avail, I simply edited the contact on the server to remove the birthday from the contact and everything settled down again.
To verify the fix, I re-added a birthday record to another contact, and immediately the calendar sync started to spin again. I removed it, and immediately it settled down again.
(NOTE: This ties back to my original "fix" too as I had cleared out any suspect appointments/birthdays/anniversaries/etc during original troubleshooting, but the birthday fields were in non-"ping"ed Contact folders - so the contact records had not been refreshed on the phone until I had done a clear data and reloaded them.)
So, my suspicion is that when Android 2.3.3+ finds a birthday field on a contact it tries to add some kind of calendar event for it (I don't know where this event is, as it does not show up on the calendar as far as I can see.) Every time it asks the server to sync the calendar, it expects the server to have the same event - but when it doesn't find it, it asks for another Calendar sync again.
I also tried the same test with the Anniversary field, but that one did not appear to cause any issues.
Hopefully this will help others.
If anyone else is experiencing the issue, please report back if this fixes it for you.
And, if anyone has any ideas why the birthday field is breaking the sync, it would be great to get a full understanding.
do not forget to report it also to google
http://www.google.com/support/forum/p/Google+Mobile?hl=en
somewhere there =)
Thank you very much for this find! I too suffer from this problem since leaving 2.1 (i think). To all others: this IS a bug, even in JVR. Just about when you think deleting & recreating your exchange account solved this, this problem tends to raise its head again (sometimes after a day or so). Two independent Exchange servers cause this problem for me. The result is that the Calendar still syncs, but at the expense of a constant 10% load, halving battery life. Its even visible in the sync settings of the Exchange account; the spinning circle icon never disappears indicating the looping process. This has been reported to Google multiple times (search code.google.com) but they dont seem to mind.
Sent from my GT-I9000 using XDA App
LiverpoolFCfan said:
The problem came back. And my original cure did not work.
However, in troubleshooting, I realised that one of my colleagues phone's had also started doing the same - at the same time ! Tracing back I found that I had added a birthday field to one of our shared contacts (that both phones were synching) just before the issue started happening. So, having deleted/re-added/cleared data/etc. to no avail, I simply edited the contact on the server to remove the birthday from the contact and everything settled down again.
To verify the fix, I re-added a birthday record to another contact, and immediately the calendar sync started to spin again. I removed it, and immediately it settled down again.
(NOTE: This ties back to my original "fix" too as I had cleared out any suspect appointments/birthdays/anniversaries/etc during original troubleshooting, but the birthday fields were in non-"ping"ed Contact folders - so the contact records had not been refreshed on the phone until I had done a clear data and reloaded them.)
So, my suspicion is that when Android 2.3.3+ finds a birthday field on a contact it tries to add some kind of calendar event for it (I don't know where this event is, as it does not show up on the calendar as far as I can see.) Every time it asks the server to sync the calendar, it expects the server to have the same event - but when it doesn't find it, it asks for another Calendar sync again.
I also tried the same test with the Anniversary field, but that one did not appear to cause any issues.
Hopefully this will help others.
If anyone else is experiencing the issue, please report back if this fixes it for you.
And, if anyone has any ideas why the birthday field is breaking the sync, it would be great to get a full understanding.
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I have exactly the same issue with GingerBread on an HTC EVO 3D, I followed your instructions to clear any Birthday info on my Exchange contacts, I will report back in a few days to see if this fixes my problem.
I only started having the sync issue when my company upgraded to Exchange 2010.
We've experienced sync issues on my company (using exchange 2003/2007) after some microsoft patches.... we still have MS engineers working to find what the heck broke the sync but without success...