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I bought a 16gb nexus 7 on launch and like many of them I had a very small amount of screen lift on the left side. I never really cared much about it because it was minimal. Now after months of use the screen has lifted more and the case creaks when I touch on the left side of the screen. So now that it's much worse I want to exchange my nexus 7. Is this screen lift issue covered under the 1 year warranty from Google? It sounds to me that this issue is so common that they should give me a new one no problem. Is this true or am I going to have to deal with a lot of reps to get a new one?
Sent from my Nexus 7 using Tapatalk HD
SupWiz17 said:
I bought a 16gb nexus 7 on launch and like many of them I had a very small amount of screen lift on the left side. I never really cared much about it because it was minimal. Now after months of use the screen has lifted more and the case creaks when I touch on the left side of the screen. So now that it's much worse I want to exchange my nexus 7. Is this screen lift issue covered under the 1 year warranty from Google? It sounds to me that this issue is so common that they should give me a new one no problem. Is this true or am I going to have to deal with a lot of reps to get a new one?
Sent from my Nexus 7 using Tapatalk HD
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If you bought it from Play Store you should be fine. Call during daytime business hours to get the more knowledgeable call centre. When I called to RMA my N73G on the weekend, I got some totally spaced out rep who said she'd open me a ticket and nothing happened. Finally on my third call I got someone totally on the ball, and she walked me through the whole process of a device swap.
Basically what they do is set up an RMA ticket, and then they e-mail you a special link to "order" your replacement on Play Store. It will charge a hold to your credit card. My ship date is still a week from now but at least they're honest. Upon arrival of the new device you have (14? 21?) days to send the old one back.
If they're willing to do a swap on a blown-out speaker I would think they'll do one for screen lift.
cmstlist said:
If you bought it from Play Store you should be fine. Call during daytime business hours to get the more knowledgeable call centre. When I called to RMA my N73G on the weekend, I got some totally spaced out rep who said she'd open me a ticket and nothing happened. Finally on my third call I got someone totally on the ball, and she walked me through the whole process of a device swap.
Basically what they do is set up an RMA ticket, and then they e-mail you a special link to "order" your replacement on Play Store. It will charge a hold to your credit card. My ship date is still a week from now but at least they're honest. Upon arrival of the new device you have (14? 21?) days to send the old one back.
If they're willing to do a swap on a blown-out speaker I would think they'll do one for screen lift.
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Thanks for the info. I will give them a call and see how it goes. It sounds like the screen lift issue is common enough that they know about it and will exchange it for me.
Sent from my Nexus 4 using Tapatalk 2
SupWiz17 said:
Thanks for the info. I will give them a call and see how it goes. It sounds like the screen lift issue is common enough that they know about it and will exchange it for me.
Sent from my Nexus 4 using Tapatalk 2
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How did your RMA go? Did they exchange it and provide a new one free of charge or was a complicated process?
My N7's whole body is creaking when I hold it and there is backlight bleeding as well on its bottom left corner. So I was thinking of initiating a complaint as well..
So, it happened to me. Just my luck.
Was at university walking and the phone slipped from my hand onto the floor. It seemed to have survived that fairly well. Then it slid off the stairs (no barrier at the edge of the staircase going up my university) and fell about 8-10 feet onto the stair case below. Screen is ruined and unresponsive.
The phone is rooted and has an unlocked bootloader so I know this voids the warranty but I can lock the bootloader again and flash the phone back to the stock rom via cwm.
I bought the phone from Carphone Warehouse for £400 back in December because I couldn't wait and now I'm left with a brick. I need a phone to handle uni life and contact my fianceé in the States. I don't really want to have to spend money I don't have on a replacement N4 so is there anything I can do guys?
Any help at all will be extremely appreciated.
(I'd post a link to an image of the screen but cannot do so yet).
Thanks
Sorry to hear that, however the only option I think would've been better if you had phone insurance and it would replace your damaged phone and it would cost like 5 pounds a month. On the other hand maybe you can send it to Carphonewarehouse and see what the estimate is to get it repaired. Don't think rooted or not makes much difference in this situation.
Anyway good luck and hope you find some solution
Sent from my Nexus 4 using xda app-developers app
Ouch, nightmare...
The only cheap way is to repair it yourself. If the mainboard is ok, get a new front and back panel. From the teardown I've seen of the Nexus 4, it doesn't seem that difficult. I'm sure there is a vid on youtube you can use as guide. If you can't do it yourself, a new phone seems to be the only option. At least it will be cheaper this time... Did you have a case on it when it dropped?
fairlight2x said:
Ouch, nightmare...
The only cheap way is to repair it yourself. If the mainboard is ok, get a new front and back panel. From the teardown I've seen of the Nexus 4, it doesn't seem that difficult. I'm sure there is a vid on youtube you can use as guide. If you can't do it yourself, a new phone seems to be the only option. At least it will be cheaper this time... Did you have a case on it when it dropped?
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See that seems doable but the only problem is is the (is it aluminium?) that goes around the phone also got dented as it fell. This is even worse considering I actually DID have a case on it. I was using the Ringke Slim case. If anybody is using this case I highly recommend them to rethink their purchase because even though the phone hit the floor side on, it didn't protect it. Imagine if it hit face down. I have another generic 'S' silicone case from eBay and that would have done a far better job at protecting the sides. Shoulda, woulda, coulda eh?
Im wondering if LG's manufacture warranty will work in my favour at all? I just don't have the funds to replace the phone comfortably but that's the only option I see unfortunately.
I don't think you'll have any luck with warranty repair. Sorry about your phone though.
https://play.google.com/store/devices/details?id=nexus_4_8gb
Sent from my Nexus 4 using xda app-developers app
A coworker priced out replacing his front screen and it was ~$260usd.
At that point Id just order another phone and sell the first for parts.
ryan stewart said:
A coworker priced out replacing his front screen and it was ~$260usd.
At that point Id just order another phone and sell the first for parts.
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Sell the phone for parts? How would that work? Im not very savvy with this side of phones. Do I sell the phone in its entirety to a company who buys things like that? Sell on eBay for really cheap trying to get whatever I can get?
LG are asking for £40-120 dependent on the level of damage.
bennyboy182 said:
LG are asking for £40-120 dependent on the level of damage.
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Really? Please can you give me a link to this info? I'd pay anything between that in a heartbeat if I can get it fixed. Once I reach 10 posts I'll post some images of the phone.
Do u have a lloydstsb account? They do free phone insurance and fixed my broken screen in the uk.
Sent from my Nexus 4 using xda app-developers app
sarkster said:
Do u have a lloydstsb account? They do free phone insurance and fixed my broken screen in the uk.
Sent from my Nexus 4 using xda app-developers app
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Really?! Yes I do! How would I go about doing this?
Check their website there's a link from there. Give them a call register the phone with them log on to their website and create a claim. Then they ask you to send the phone in. Note: do everything recorded del. It costs £50 excess they turned mine around in under two weeks from start to finish
Sent from my Nexus 4 using xda app-developers app
bennyboy182 said:
LG are asking for £40-120 dependent on the level of damage.
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Undeadwolfy said:
Really? Please can you give me a link to this info? I'd pay anything between that in a heartbeat if I can get it fixed. Once I reach 10 posts I'll post some images of the phone.
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This is true, I've read threads on here and Reddit with this information but can't find them atm.
Contact LG directly and they should help you.
fairlight2x said:
Ouch, nightmare...
The only cheap way is to repair it yourself. If the mainboard is ok, get a new front and back panel. From the teardown I've seen of the Nexus 4, it doesn't seem that difficult. I'm sure there is a vid on youtube you can use as guide. If you can't do it yourself, a new phone seems to be the only option. At least it will be cheaper this time... Did you have a case on it when it dropped?
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I disagree. The only cheap way to do it is via insurance, 50 quid excess or whatever is a lot cheaper than the 150 pound screen is going to cost.
The screen won't respond to my swipes. I have another phone to switch to later, but for now is there any way i can forward my texts to my email? I can't even power the phone off as it is, only can do a soft reset.
hope this screen isn't such a beast to replace like some (Note)
It's gonna cost you more than 100 bucks.
Sent from my Nexus 4 using Tapatalk 2
oh geez, not what i was hoping to hear....is this normal for the screen to not function once the glass is cracked?
My Nexus 4 met it's demise at Subway next to my work. I found a display/digitizer replacement for less than $90 including shipping and sales tax. Look around, you'll find cheaper places just make sure you buy from a reputable merchant.
Make sure the quality is good as well.
Sent from my Nexus 4 using Tapatalk 2
---------- Post added at 05:30 PM ---------- Previous post was at 05:27 PM ----------
Dillsnik said:
oh geez, not what i was hoping to hear....is this normal for the screen to not function once the glass is cracked?
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Yeah, it's known for the screen to not work after it cracks. Next time don't forget to get a case. You never know when your phone will fall and break. A good tpu case will provide protection during accidental falls.
Sent from my Nexus 4 using Tapatalk 2
i did have it in a tpu case, although it pretty much hit flat face down, hard. i had a bad feeling when i went to get it it was gonna be disaster
Dillsnik said:
i did have it in a tpu case, although it pretty much hit flat face down, hard. i had a bad feeling when i went to get it it was gonna be disaster
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You gotta get one one of those that have a lip that wraps around the edges of the phone. I have dropped my phone many times with my diztronic case on and my phone hasn't shatter yet. Thank goodness.
Dillsnik said:
The screen won't respond to my swipes. I have another phone to switch to later, but for now is there any way i can forward my texts to my email? I can't even power the phone off as it is, only can do a soft reset.
hope this screen isn't such a beast to replace like some (Note)
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Just happened to me as well. I wonder if it would just be worth it to send it to LG to get repaired. But I can't get them to give me an estimate
draco259 said:
Just happened to me as well. I wonder if it would just be worth it to send it to LG to get repaired. But I can't get them to give me an estimate
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It will cost you $140 dollars and anywhere between 14-20 days without your Nexus 4.
Source: I get my phone back on Monday. This time I'm putting a case on it.
klizarazo said:
It will cost you $140 dollars and anywhere between 14-20 days without your Nexus 4.
Source: I get my phone back on Monday. This time I'm putting a case on it.
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Thanks! I will probably just do that. I haven't even cancelled my other line yet.
Sent from my Nexus 10 using Tapatalk HD
Ok Guys here it is.
Ive never broken a phone ever..ive had a zillion it feels like, but I know i know never a reason for no insurance or no case etc. Now that's out the way....:silly:
I had this issue on my AT&T S4, where it would only charge if you held the charger a certain way, messed up port. So I called AT&T got a refurb and I been putting it through its paces. It's perfect, so I am going to send my phone back, and I see a hairline crack in an arch starting on the right side of the home button running on the border of bezel and screen ending at the side bezel. I did drop it while I was switching batteries and my SD card, picked it up and didn't see anything, that's how hard it is to see at certain angles. Before you get a refurb you have to agree no physical water damage etc etc. There wasn't, now there is. What should I do? Do I just send the refurb back and try to find someone to fix it? or just call and see if I can be a pity story to the death star? or just send my phone and hope they aren't looking? Anyone have experience with this? Anyone send a damaged phone back and they flip out? Thanks.
I think the worst case scenario is they'll charge you $200 to $300 to fix it.
That's most unfortunate. I don't know if AT&T notices that keenly, but if they do, they'll charge you 649 or whatever the unlocked price of the phone is. Do let us know what happened. All the best!
Sent from my GT-N5110 using Tapatalk 4
mankand007 said:
That's most unfortunate. I don't know if AT&T notices that keenly, but if they do, they'll charge you 649 or whatever the unlocked price of the phone is. Do let us know what happened. All the best!
Sent from my GT-N5110 using Tapatalk 4
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They will offer a screen repair for 200.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
So I dropped my phone at Whataburger today and it fell facedown and the whole screen has like hairline cracks (but no bumps whatsoever). I want to exchange it because of my damn OCD, it just bothers me. Is there a way to take it to T-Mobile and say that something is defective and get a free replacement since I have warrenty? I was thinking of saying that I was putting on an Otterbox case, and when I tried to take it off, the phone screen cracked...or something along those lines. I was googling and I read that I had to pay up to $199 to replace the screen from Samsung directly. Any other options? I'm a broke college student barley making it and I don't want to make my mom pay for it. Right now I'm on the phone with my mom, and I keep on hearing the screen crack, and I'm afraid the screen is just gonna shatter at any moment, or while it's in my pocket
Bro if you are a college student what are you doing with an 800$ phone m8? Lol
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You are asking for advice on how to con T-Mobile, yet clearly admitting to being at fault. Sorry, my advice is to suck it up. Slap a screen protector on and learn from your mistakes.
nano303 said:
Bro if you are a college student what are you doing with an 800$ phone m8? Lol
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I had been saving up to buy a better, faster, and more useful phone that would help out in my studies
What is wrong with you, dude? Do you really think T-Mobile would even buy your Otterbox excuse? Stop trying to scam people and own up to your own mistakes.
I don't think they will cover for it even if you have warranty since it's physical damage. If you have insurance then that will be a different story. If I were you, I'll just find a local store to try and replace it. If not, probably have to suck it up with a protector.
Sorry this happened to you, mistakes happens.
I'm also a college student so I know the struggles.
Good luck!
Sent from my SM-G935T using XDA-Developers mobile app
Next semester, take an ethics class
Leelouster said:
So I dropped my phone at Whataburger today and it fell facedown and the whole screen has like hairline cracks (but no bumps whatsoever). I want to exchange it because of my damn OCD, it just bothers me. Is there a way to take it to T-Mobile and say that something is defective and get a free replacement since I have warrenty? I was thinking of saying that I was putting on an Otterbox case, and when I tried to take it off, the phone screen cracked...or something along those lines. I was googling and I read that I had to pay up to $199 to replace the screen from Samsung directly. Any other options? I'm a broke college student barley making it and I don't want to make my mom pay for it. Right now I'm on the phone with my mom, and I keep on hearing the screen crack, and I'm afraid the screen is just gonna shatter at any moment, or while it's in my pocket
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How long have you had the phone for? If it has been less than 30 days, you can still purchase squaretrade. If you used an amex card to purchase it in the past 90 days, you could apply for purchase protection through them.
Also FYI, the cost of screen replacement from Samsung is $269.xx. Source: I cracked my screen too . Thankfully I already had squaretrade, so my out of pocket was $99.
I wanted a faster to phone to improve my studies....said no one ever.
Give me a break....you can get a part-time job and earn some cash and buy a new phone or repair it.
Filing an insurance claim would probably be the cheapest, legitimate way of getting it fixed.
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itzcarol said:
I don't think they will cover for it even if you have warranty since it's physical damage. If you have insurance then that will be a different story. If I were you, I'll just find a local store to try and replace it. If not, probably have to suck it up with a protector.
Sorry this happened to you, mistakes happens.
I'm also a college student so I know the struggles.
Good luck!
Sent from my SM-G935T using XDA-Developers mobile app
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Damn...well how would I go about getting the insurance? Would it have to be through Samsung?? Yeah I'm going to go to the store tomorrow and try to get it replaced or see what can be done. Thank you, it sucks that such an expensive phone would get it's screen broken easily :/
sevengroove said:
How long have you had the phone for? If it has been less than 30 days, you can still purchase squaretrade. If you used an amex card to purchase it in the past 90 days, you could apply for purchase protection through them.
Also FYI, the cost of screen replacement from Samsung is $269.xx. Source: I cracked my screen too . Thankfully I already had squaretrade, so my out of pocket was $99.
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Thank you for actually typing out a reply that will help me out unlike some others here. I've had the phone since launch day. I purchased it in the store through credit card, so I doubt I can do that. So basically I'd have to get the screen replaced? I can't tell T-Mobile that my phone is faulty? (Because legitametly, I've been having problems with the speaker, and the phone has been messing up quite a bit way before I dropped it). I think they should supply a refurbished phone, no? That is way to expensive to get the screen replaced by the way...but it's worth it. I was thinking of getting squaretrade, but I didn't think that this would happen to my phone since I had a case on it.
v8dreaming said:
Filing an insurance claim would probably be the cheapest, legitimate way of getting it fixed.
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How would I go about doing that? I've never done that, as usually I just take it to T-Mobile whenever I have problems with my phone.
Clear nail polish if they really are micro cracks it should fill them in and not brake the phone. If the cracks are all the way through or huge it won't help as much though. Also it's only 200 to get the screen fixed. Go get a bar tending job you will make that money in one night. Grow up don't ask your mom for money, or try to rip off tmobile
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Leelouster said:
Damn...well how would I go about getting the insurance? Would it have to be through Samsung?? Yeah I'm going to go to the store tomorrow and try to get it replaced or see what can be done. Thank you, it sucks that such an expensive phone would get it's screen broken easily :/
Thank you for actually typing out a reply that will help me out unlike some others here. I've had the phone since launch day. I purchased it in the store through credit card, so I doubt I can do that. So basically I'd have to get the screen replaced? I can't tell T-Mobile that my phone is faulty? (Because legitametly, I've been having problems with the speaker, and the phone has been messing up quite a bit way before I dropped it). I think they should supply a refurbished phone, no? That is way to expensive to get the screen replaced by the way...but it's worth it. I was thinking of getting squaretrade, but I didn't think that this would happen to my phone since I had a case on it.
How would I go about doing that? I've never done that, as usually I just take it to T-Mobile whenever I have problems with my phone.
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If you have insurance on your phone, you have to contact the insurance company.
I'm on the original Jump program, so it's part of Jump, for me. There's usually a deductible though.
Sent from my SM-G935T using XDA-Developers mobile app
Cracked screen through insurance is 175, girlfriend dropped hers. If you didn't have the cracks, you could of called t-mobile and did a exchange where they would send you a refurb first and return your phone after receiving the refurb. If you this with your current phone, they will find out and charge your account so don't try it.
My girlfriend did the same, her crappy Caseology case did nothing but look pretty.
T-Mobile insurance the deductible is 175 for the S7E.
Leelouster said:
Thank you for actually typing out a reply that will help me out unlike some others here. I've had the phone since launch day. I purchased it in the store through credit card, so I doubt I can do that. So basically I'd have to get the screen replaced? I can't tell T-Mobile that my phone is faulty? (Because legitametly, I've been having problems with the speaker, and the phone has been messing up quite a bit way before I dropped it). I think they should supply a refurbished phone, no? That is way to expensive to get the screen replaced by the way...but it's worth it. I was thinking of getting squaretrade, but I didn't think that this would happen to my phone since I had a case on it.
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I don't know if the store would side with you on that (claiming that there were other problems before the screen cracked). Even then, perhaps they would try fixing those other problems without addressing the cracked screen. Bottom line, a cracked screen is not covered under the standard Samsung warranty so you'll have to pay to get that fixed either way. Good luck :good:
WE NEED PICTURES!
WE NEED PICTURES!
WE NEED PICTURES!!
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