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I ordered a device from Currys UK last week however it had the screen raise issue so I got a refund on it.
Decided to order with Tesco for collection @ store tomorrow. I'm just wondering has anyone had one from Tesco and the device has been totally perfect?
Cheers
1 dead pixel but that's it. And I can't notice it unless I run the dead pixel test app. My wife called me sad for even testing it
Very happy with it. Got £10 off, quidco and double club card points. Cash back.
Sent from my Nexus 7 using Tapatalk 2
the0ldman said:
1 dead pixel but that's it. And I can't notice it unless I run the dead pixel test app. My wife called me sad for even testing it
Very happy with it. Got £10 off, quidco and double club card points. Cash back.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
You have no screen separation at all?
I received my nexus from Tesco on Saturday morning and can say mine is perfect. Checked all the "common" issues and my device shows no signs of them! I hope yours is the same!
The only issue I had was the cancellation of my first order due to stock running out...glad I ordered again the day after, I love it
I got mine last friday. I have one dead pixel I noticed today. I did notice a slight screen seperation too but that wasn't a big deal.
The dead pixel however, is annoying. I may return it for a new one.
I ordered from Tesco and have screen separation (screen lifted on the left side and make clicking noise). Which for some strange reason seems to have sorted itself since I pushed it back down after watching a movie. But i still rang, they have a replacement coming for me tomorrow and I simply give the courier my old device.
Mine is perfect from tesco, screen OK, display ok. rooted and running tablet mode without changing the dpi.
Sent from my Nexus 7 using xda premium
JPop360 said:
I ordered from Tesco and have screen separation (screen lifted on the left side and make clicking noise). Which for some strange reason seems to have sorted itself since I pushed it back down after watching a movie. But i still rang, they have a replacement coming for me tomorrow and I simply give the courier my old device.
Click to expand...
Click to collapse
Do they have to put a hold on your credit card like Google do?
Cheers
cined said:
Do they have to put a hold on your credit card like Google do?
Cheers
Click to expand...
Click to collapse
I paid via debit card, but no hold/charge and no questions asked apart from my order number .
Sent from my ASUS Transformer Pad TF300T using xda app-developers app
Collected mine on Friday from Tesco and everything perfect, very happy with it
Sent from my GT-I9300 using Tapatalk 2
the0ldman said:
1 dead pixel but that's it. And I can't notice it unless I run the dead pixel test app. My wife called me sad for even testing it
Very happy with it. Got £10 off, quidco and double club card points. Cash back.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Request a new device dude, you didn't pay for one dead pixel. More could follow down the road, you never know.
Korv said:
I got mine last friday. I have one dead pixel I noticed today. I did notice a slight screen seperation too but that wasn't a big deal.
The dead pixel however, is annoying. I may return it for a new one.
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Click to collapse
Why would this even be a question? Request a new device dude, dead pixels AND screen seperation? You've got to be kidding me!
JPop360 said:
I paid via debit card, but no hold/charge and no questions asked apart from my order number .
Sent from my ASUS Transformer Pad TF300T using xda app-developers app
Click to expand...
Click to collapse
That's legit dude!
I had minor screen lift on left side, fixed by loosening and tightening down the screws, back comes off so easily.
Sent from my Galaxy Nexus using xda premium
nitrox1 said:
I had minor screen lift on left side, fixed by loosening and tightening down the screws, back comes off so easily.
Can't complain at virtual price of £156
Sent from my Galaxy Nexus using xda premium
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Click to collapse
I think i will be ordering from Tesco instead of PC World/currys if the standard of their units seems to be good. I will be ordering from Tesco Direct though, too lazy to go and get it
Just received my replacement and it has screen lift straight out the box. Also the courier said he didn't have to paper work to take my old device back . So now I have 2 devices both with manufacturing errors, time to ring up Tesco again
Picked up my 7 yesterday.One very happy owner.
No dead pixels whatsoever.
No screen lift,but if I press really hard on left side,a very slight creak is heard.
I didn't even notice it until I tried to press on the left side.
Don't think it will be a problem but,if it gets worse,I'll use my 12 month guarantee.
Two issues...
-Faint ghosting, not as bad as some people have had though.
-Screen lift, but it's a tiny amount.
In both cases I can cope with how it is right now, but am concerned one or the other will get worse. Obviously returns are easier in the first 28 days due to the no quibble returns policy.
Maybe I should just be happy that everything else appears to work.
Has anyone bought a Nexus 10 from a place other than the Play store and had to RMA their device? I am curious as how Samsung's service is in terms of getting a replacement unit out to you. Getting a replacement unit from Google is pretty simple but is it as easy to get one from Samsung? Do they attempt to fix the device (for example, if you had light bleeding) or do they send you out a new unit?
Bad service.
ayman07 said:
Has anyone bought a Nexus 10 from a place other than the Play store and had to RMA their device? I am curious as how Samsung's service is in terms of getting a replacement unit out to you. Getting a replacement unit from Google is pretty simple but is it as easy to get one from Samsung? Do they attempt to fix the device (for example, if you had light bleeding) or do they send you out a new unit?
Click to expand...
Click to collapse
I bought mine from walmart and thought my battery was bad. I called samsung and it was painful to say the least. They transferred me 5 times. Once they sent me to google cause they said they didn't handle nexus products. Google sent me back to them I picked the wifi only option and they told me again it was a google product I told him I just got transferred back by google. He sent me to the manager who again tried to tell me they didn't deal with nexus products. So I told them my problem and told them I felt the battery was bad. He finally just said okay I'll put in a ticket for you to send it to Texas (I believe he said, wasn't really listening as I felt I should have just got a new one). He said the process would take somewhere from 2-3 weeks. I said forget I'll just deal with the bad battery until I can buy one and replace it myself.
The shipping process with Samsung is much the same except that it takes multiple transfers on the phone to find someone that has a screen that can do an RMA ticket on the device. My problem is that in doing the work they don't really make sure they solved the problem you had. I had my screen replaced and they put a worse screen in with four corners of large light bleed and they even managed to scratch up the back of my device. I was upset to say the least and had to ship it back for them to fix their shoddy workmanship. On top of that... I sent mine back on the 16th and it didn't get opened until 2 days after arrival. As of a week ago it has been sitting on hold waiting for parts. So its been in Samsung's hands now for 2 weeks and no word on when they will get whatever parts they need in stock or ship it back. When you ship they pre pay a 2 day air ups label and send it back 2 day air as well. Hope to get it back reasonably soon as the device has been out of use now for over a month. First trip took about two weeks total. Second trip who knows.
BTW, I did buy mine from play but was tired of worse RMA replacements. Everything was perfect on mine other than a little dimming along the camera edge of the screen and a dead pixel.
Sent from my often RMA'd Nexus 4, So that I can use the one I'm using now when I get the 6th and hopefully final one.
Hey guys,
I previously had a black 16GB Nexus 4 that was perfect in terms of build quality. I switched to the white 16GB version when that came out, and am having some problems with my device. The biggest issue is that there's a dark vertical line running down the left hand side of the screen (attached picture). The phone is also creaky on all four corners of the device when I press down on it. Also, on the left side of the phone, one of the clips isn't properly seated and you can see a bit of a gap. Is this something that Google will replace my device for? The screen defect is pretty annoying. Anyone have experience with Google's RMA process? I can't be without a phone... How much money do they put a hold on your credit card for if you do an advance RMA (cross ship)? Thanks for your help.
Sent from my Nexus 4 using Tapatalk 4 Beta
I would RMA it. They cover it.
Full price is held on card.
Thanks for reply. I think I'll definitely be RMAing it. I just hope they kept some extra white models for RMA purposes, because I believe the white has been sold out on the Google Play store
Sent from my Nexus 4
Just ask them when you call in for the RMA. If they don't , get a refund.
Just so u guys know the process. I called in and explained issue. He walked me thru some basic troubleshooting. Last thing he wanted me to do was a factory reset. So he emailed me instructions how to do it and told me to call/email back if the factory reset fixed it. If it didn't fix it, he would have the device replaced. So I emailed him back after I did the factory reset (even tho I knew it wouldnt fix anything) telling him it didn't fix the issue. He then emailed back saying he was forwarding my case to a specialist who would help get me a replacement device. Waiting to hear from the specialist now. Should hear something by tomorrow. If they're out of the white model nexus 4's, I wonder if I can get them to upgrade me to the HTC One or Galaxy S 4 Google Play Editions (since their both white)... Hey, a man came dream right? I'll be documenting the RMA process in the thread for the benefit of others in the future.
Sent from my Nexus 4 using Tapatalk 4 Beta
You can never know, maybe they will upgrade it for free. good luck, and thanks for sharing the procedure with us.
My screen died, first it wouldn't respond to touch and before I could factory reset the whole phone died, can't get to fastboot and it isn't recognized in adb. My new phone will be here Monday and I don't know if they will go good on the warranty as the defective one has an unlocked bootloader and a custom recovery on it. Only time will tell! I'll let you guys know when the dust settles. As for the dark line on your screen, I bought a TV that had the same thing and they had to replace it..I think they said it was the display monitor that had went.
sent from my N7 :smokin:
Received my prepaid shipping label to ship my phone back to Google. Strangely, I didn't request an advance RMA, but they put in for an advance RMA anyway, so I had to give my credit card which they put an authorization for the full amount of the phone. What if I didn't have the money? Whatever happened to doing a *normal* RMA? Where they wait to receive the defective item, inspect it, and then send the replacement device, no credit cards needed. So I don't like that they give no option except advance RMA. Not everyone has an extra $350 laying around.
Another point of concern. It said in the RMA instructions to keep the charger that came with the phone because the replacement phone doesn't come with a charger. I emailed them back about this and asked why the new phone doesn't come with a charger, because NEW phones come with chargers. I asked so I could make sure that I'd be receiving a new phone. That would be a bunch of crap if they hold your credit card for $350+ and send you a refurb phone.
Looks like they still have white Nexus 4's in stock for RMA purposes. It stated on the RMA page "16GB white nexus 4 with bumper". So much for lucking out and having them upgrade me hehe.
I'll keep updating as more information becomes available.
Sent from my Nexus 4 using Tapatalk 4 Beta
Very strange..I specifically asked about refurbished devices in our emails back and forth and they assured me that they only send out new devices. I also emailed them about the charger and was told to return my old one as I would be getting a new one as well? I hope for our sake that what they told me was true..mine will be here tomorrow 07/29/13. I'll report back when I receive it.
sent from my N7 :smokin:
I have yet to receive a reply to my email asking why I shouldn't return my charger, since new devices come with them. Good to hear that you got a reply saying to return the charger because you'd be getting a new one. I think what might be going on is that what they send is simply a boilerplate copy/paste email. All signs *seem* to point to us getting new devices. I wonder if we'll be getting new bumper cases as well? Did you return the bumper with your phone?
Sent from my Nexus 4 using Tapatalk 4 Beta
No, I kept my bumper as I'm sure they won't replace it..lucky I ordered two sets of best skins screen protectors as well because I doubt they would reimburse you for that either
sent from my N7 :smokin:
Got my delivery everything looks new to me including the charger. I don't think it's the latest version, my old one was a 301k and my new one is a 303k but as long as it works I'll be happy. Good luck with yours. Chive on!
sent from my N7 :smokin:
Got my replacement. It's a new device and thankfully it has no screen flaws or creaking. It's a white Nexus 4, so it's a 305K just like my last one. Cheers guys!
Sent from my Nexus 4 using Tapatalk 4 Beta
Also want to add they sent me a new bumper as well.
Sent from my Nexus 4 using Tapatalk 4 Beta
Guess what... Replacement device has developed the same grey vertical line (left hand side) issue. After further research, seems many others are experiencing this issue. I doubt another RMA will fix it, as I'm starting to believe it's a characteristic/defect of the phone/display's design.
Sent from my Nexus 4 using Tapatalk 4
hey, i finally found someone able to post a picture of this. i had the same issue with my n4 bought in december, i noticed, called google, got a new replacement device for free and guess what? that bloody line was still there! now i'm just keeping this replacement device with (once again) the line and..i guess i'll just live with it!
Doesn't that make you mad? I really like the phone, I just am really sensitive to screen flaws. I emailed Google to see if I can pay the difference for a GS4 Google Play Edition.
Sent from my Nexus 4 using Tapatalk 4
Update: Google granted RMA for the replacement device they sent me that had the same issue (read above). Just waiting now for a "specialist" (just like last time) to send me a prepaid shipping label.
Sent from my Nexus 4 using Tapatalk 4
Mine too..i have strange vertical line even i swapped but the new one also have this issue...is there any solution to fix without warranty claim?is it possible to fade away by itself after few weeks/months?
Sent from my Nexus 4 using xda app-developers app
riyoshadqi said:
Mine too..i have strange vertical line even i swapped but the new one also have this issue...is there any solution to fix without warranty claim?is it possible to fade away by itself after few weeks/months?
Sent from my Nexus 4 using xda app-developers app
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Click to collapse
I've found no way to fix it. It's definitely a hardware issue. Mine have gotten worse over time. I just sold the last replacement one Google sent me without even opening it. Got a Nexus 5 and crossing my fingers but haven't had any issues with it
Sent from my Nexus 5
Hello guys,i sended my tablet 2 times for the grounded touchscreen issue many of you know ,first time my tablet returned after 2 days at the repair center and the center didn't done anything to it,just a hard reset.
So I Send the tablet back for a second time ,this time the tablet was there over 20days,this time they replace a "usb board" so i thought problem fixed,today i got my tablet and it came with the same problem.... but this time more horrible with with missing touches all over the upper middle part of the Screen when it's not grounded and that's not enough,i was shocked when i saw the service damaged the frame of my tablet!! ,seems like someone did try to open it with a screwdriver and the frame has a damaged/broke part on the top right ,i called the service center and told them that the problem hasn't fixed still! and specially for the damaged they service did on the frame! and i did send a picture of it ,they told me they will make a new RMA and i will send it tomorrow AGAIN.
My adventure continues,i used to be a very big supporter of Asus... has anyone experience anything similar? please let me know ,or any suggestion guys
They have had mine for 4 weeks.........
I just got my tablet back day before yesterday. It took exactly 2 weeks from the time I sent it. I was having an issue with the USB port. It wouldn't charge or connect to my pc while the tablet was turned on. It would charge when it was powered off and the computer could see it while in fastboot mode. So I was able to return it to stock and relock the bootloader.
I don't know the details of what was repaired. Is that documented somewhere? I did setup up an account with ASUS. I actually started the whole RMA process online. Never actually spoke to a person. For the most part it was pretty painless other than not having a tablet for 2 weeks.
Here are videos i took after this second repair to see the problem is still here https://www.youtube.com/watch?v=60oysCFNopk
https://www.youtube.com/watch?v=HZVRJD4omEU
and this is what they do to my tablets frame,which i had in amazing condition since day one with case and screen protector View attachment 2691497
I RMAd mine because the micro USB port was intermittently working. It took them 4 weeks to decide not to fix it, and send me what they claim is a new one..........
ruskastud said:
I RMAd mine because the micro USB port was intermittently working. It took them 4 weeks to decide not to fix it, and send me what they claim is a new one..........
Click to expand...
Click to collapse
so they send you a new unit?
It's definitely a different tablet. It looks good, but who knows if it's actually new........
Sent from my Nexus 7 using xda app-developers app
ruskastud said:
It's definitely a different tablet. It looks good, but who knows if it's actually new........
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
You asked for a new unit? You didn't have an option for take your money back?
ruskastud said:
It's definitely a different tablet. It looks good, but who knows if it's actually new........
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
I didn't ask for a new unit. I thought mine was going to get repaired. They chose not to repair it, and send me a "new" one. I wasn't asked or given any other options.......
Sent from my Nexus 7 using xda app-developers app
My heart goes out to anyone struggling with this tablet. I waited weeks and tried updates but it never helped. Customer service was of no assistance. I've read nothing but horror stories on sending in these units. Luckily I was able to correct my issue with Ts11 fix. I am now seeing people have problems with it messing up again.
Highly considering selling my unit online while it's working and washing my hands of the situation.
Just remember no matter what the company, the squeaky wheel gets the oil. Be patient, kind, not rude, and persistent. You may have to make ten phone calls but eventually they will get tired of it and help.
I am glad to read that someone in this thread actually got Asus to send them a replacement. I would like to know what condition it's in and if you've had any problems with it yet???
Sent from my Nexus 7 using Tapatalk
dimcreed22 said:
Hello guys,i sended my tablet 2 times for the grounded touchscreen issue many of you know ,first time my tablet returned after 2 days at the repair center and the center didn't done anything to it,just a hard reset.
So I Send the tablet back for a second time ,this time the tablet was there over 20days,this time they replace a "usb board" so i thought problem fixed,today i got my tablet and it came with the same problem.... but this time more horrible with with missing touches all over the upper middle part of the Screen when it's not grounded and that's not enough,i was shocked when i saw the service damaged the frame of my tablet!! ,seems like someone did try to open it with a screwdriver and the frame has a damaged/broke part on the top right ,i called the service center and told them that the problem hasn't fixed still! and specially for the damaged they service did on the frame! and i did send a picture of it ,they told me they will make a new RMA and i will send it tomorrow AGAIN.
My adventure continues,i used to be a very big supporter of Asus... has anyone experience anything similar? please let me know ,or any suggestion guys
Click to expand...
Click to collapse
Wow, at least you got an RMA!!!
I know this is off topic but does relate to what you say...
I have tried RMA for a 3 mother boards over the years. The last motherboard, about 6 months ago... They never compelted the RAM process, they never sent an email confirmation, nothing. I emailed multiple times and they said they have no RMA. Then out of the blue the email with RMA number. This was after many attempts on the website. So I send said motherboard back to asus thinking it was an issue with the power capacitors (I am very knowledgeable when it comes to mother boards). Keeping in mind, it was still under warranty, they email me back saying that there are scratches around the CPU mounting holes that are causing the issue and its $180 to fix.
Then they dremmeled down even further to "show" me, totally ruining the board.
I have other stories too... That match yours as I only use Asus motherboards on my PC Builds... But that is matching your story. They made product worse and then told me its not under warranty.
Asus is a great manufacturer but the customer service is horrid.
My Nexus 7 is @ Asus atm.
They received it today and sent me an email.
It'll take up to 7 - 10 business days before I know something...
I got 2 big red dots/smudges in/on my screen (on dark backgrounds)...
Panja said:
My Nexus 7 is @ Asus atm.
They received it today and sent me an email.
It'll take up to 7 - 10 business days before I know something...
I got 2 big red dots/smudges in/on my screen (on dark backgrounds)...
Click to expand...
Click to collapse
I had those to I found out it was from to much pressure on the screen
Sent From Ville Candykat
Flashalot said:
I had those to I found out it was from to much pressure on the screen
Sent From Ville Candykat
Click to expand...
Click to collapse
Serious?!
I received my Nexus around a month ago.
Can't remember if I had them before but always using the Nexus with care...
Panja said:
My Nexus 7 is @ Asus atm.
They received it today and sent me an email.
It'll take up to 7 - 10 business days before I know something...
I got 2 big red dots/smudges in/on my screen (on dark backgrounds)...
Click to expand...
Click to collapse
I also am experiencing the same problem. It irritates a lot while watching movies.
Sent from my Nexus 7 using Tapatalk
I just got mine back from Asus repair.
They replaced the LCD panel in my Nexus.
The 2 red smudges are gone but... I got 1 dead pixel back.
Phoned Asus support but apparently 1 dead pixel is within the legal margins here in NL and they cannot help me with this problem.
So long story short: 2 red smudges within a month of purchase, Asus replaced LCD, smudges gone, dead pixel instead.
I have never been to a service center until I start using tablets made by ASUS.
The very first time I went to their service center is because I got a Transformer Prime (TF201) that bricked itself when updating the official firmware! They took about a week to repair and the motherboard is replaced. I didn't have time to give a thorough check as they are about to close the center (I went after work). When I got home, I check the condition again and found out that the frame is loosen and scratched. What's worse, this new motherboard made me unable to unlock the tablet when I have decided to go cyanogenmod, I had to send it to RMA (RMA for what is obviously a software issue) again in order to get it unlocked.
I swore I'll never buy any ASUS product again.
Despite the hatred towards ASUS, Google Nexus once again draw me back to ASUS. As much as I believe in Nexus brand, ASUS once again made me disappointed (obviously I've the same touchscreen issue). However, I'm hesitated as to whether I should send it to RMA or not. I don't want to have a tablet in physically good condition that come back with a loosen and scratched frame.
This issue don't just made me hate ASUS more, it also made me starts doubting my previous thinking that "Nexus is a good brand" to buy.
This is now my 3rd replacement which is due tomorrow, the first had charging issues, the second crashing apps and charging issues, the third after about 7 days use this horrible bright white line just appeared on the screen out of nowhere today, i'm now expecting my fourth replacement tomorrow, i'm about to give up on the XL if this next one isn't right, I've never had to send a new phone back at all, here's some examples.
I'm on phone #8, welcome to the club. Had to pick up another device to deal with my sanity being almost gone dealing with rma's
Sent from my SM-G965U using Tapatalk
Ady1976 said:
This is now my 3rd replacement which is due tomorrow, the first had charging issues, the second crashing apps and charging issues, the third after about 7 days use this horrible bright white line just appeared on the screen out of nowhere today, i'm now expecting my fourth replacement tomorrow, i'm about to give up on the XL if this next one isn't right, I've never had to send a new phone back at all, here's some examples.
Click to expand...
Click to collapse
That's a bummer. I had issues with my Nexus 6P and Google was very good about making sure things were right. Even after two years they gave me a full refund.
Fortunately, I haven't had any problems with my Pixel XL 2
browniegirl said:
I'm on phone #8, welcome to the club. Had to pick up another device to deal with my sanity being almost gone dealing with rma's
Sent from my SM-G965U using Tapatalk
Click to expand...
Click to collapse
I'm starting to lose hope, even if i did get what seemed to be a good one that lasted a few months who knows when these lines might appear again out of nowhere, I really didn't want to have to deal with this constant rma cycle, I'm wasting so much time keep setting a new device up it's demoralising.
jasondowning85 said:
That's a bummer. I had issues with my Nexus 6P and Google was very good about making sure things were right. Even after two years they gave me a full refund.
Fortunately, I haven't had any problems with my Pixel XL 2
Click to expand...
Click to collapse
That's one device i never had an issue with the 6p loved it, Google do seem to be dealing effectively by keep sending me a new one but if they run out of stock and i still can't get a fault free device I'm going to have to ask for a refund
Ady1976 said:
That's one device i never had an issue with the 6p loved it, Google do seem to be dealing effectively by keep sending me a new one but if they run out of stock and i still can't get a fault free device I'm going to have to ask for a refund
Click to expand...
Click to collapse
Are they sending you refurb units or new? If refurbs, I would demand a new one. It's a $1,000 phone and no more than 6 months old?
jasondowning85 said:
Are they sending you refurb units or new? If refurbs, I would demand a new one. It's a $1,000 phone and no more than 6 months old?
Click to expand...
Click to collapse
it's a new one they're sending, i'm concerned as to what is the time frame I've got before I can say just give me a full refund as it's not fit for use ?
browniegirl said:
I'm on phone #8, welcome to the club. Had to pick up another device to deal with my sanity being almost gone dealing with rma's
Sent from my SM-G965U using Tapatalk
Click to expand...
Click to collapse
Phone 7 here but it is perfect months in now!
Ady1976 said:
it's a new one they're sending, i'm concerned as to what is the time frame I've got before I can say just give me a full refund as it's not fit for use ?
Click to expand...
Click to collapse
It depends upon the area, if they have refurbs your getting a refurb. Even the new is a "new" in a refurb box. Also, they won't give you a refund.
Sent from my SM-G965U using Tapatalk
I can't believe so many people have had to swap so many times. I'm 5 months in with phone #1 and no issues at all.
browniegirl said:
It depends upon the area, if they have refurbs your getting a refurb. Even the new is a "new" in a refurb box. Also, they won't give you a refund.
Sent from my SM-G965U using Tapatalk
Click to expand...
Click to collapse
No these are brand new sealed, I'm in the uk, they said it's not a service centre repair or refurb as it was purchased from the Google store, incidentally the first 2 i had over the course since nov when i pre ordered none of them had any issues with the screen, just this later batch of mine which was manufactured on the 16th nov shipped on the 20th.
jimv1983 said:
I can't believe so many people have had to swap so many times. I'm 5 months in with phone #1 and no issues at all.
Click to expand...
Click to collapse
I'll be honest mate I've never had to rma a single phone I've purchased over the last 10 years + this is a first, I've been unlucky it seems, although it also seems I'm not alone.
Just to update on this I watched this video https://youtu.be/upLTjUzrRxw a similar issue to him excep he didn't have the line until he pressed a certain part of the screen, I've now been able to remove the line by pressing a certain part of the screen near the bottom near the home button, it has now vanished, i can get it to reappear briefly by pressing the screen again in a certain area, but now it's off, I've told Google if it arrives back to them like this don't think there is nothing wrong with it, there must be some short or damaged connection behind the screen somewhere, I'm still keeping the new one which arrives today.
Facing the same issue
Even I had this experience. But in my case the bright white line was on the left of the phone. I'll let you know that my phone's screen has been cracked since the last 9 months and it had been working perfectly fine until one afternoon when I kept it in my bag and it had the thick line on it. I cannot diagnose if it's a software or hardware issue. I'm going for a screen replacement. But in the meantime can anyone help me to know if it is a software or hardware issue?
Namanv said:
Even I had this experience. But in my case the bright white line was on the left of the phone. I'll let you know that my phone's screen has been cracked since the last 9 months and it had been working perfectly fine until one afternoon when I kept it in my bag and it had the thick line on it. I cannot diagnose if it's a software or hardware issue. I'm going for a screen replacement. But in the meantime can anyone help me to know if it is a software or hardware issue?
Click to expand...
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My replacement which I've had for nearly a year now is perfect and defect free, whites are white like they should be and no hardware defects, I'm sorry to say it sounds like a hardware issue, if you can firmly press all parts if the screen and sometimes it disappears it's a connection issue but it's very difficult to pin point where the exact loose connection is, if your getting a new and digitizer that may remove the issue.
I can press all parts of the screen perfectly..even where the line is located. Thats what made me think that it is a software bug. Also the line is far brighter than even the highest brightness settings on the phone. I'll have it replaced and I will respond here soon
Namanv said:
I can press all parts of the screen perfectly..even where the line is located. Thats what made me think that it is a software bug. Also the line is far brighter than even the highest brightness settings on the phone. I'll have it replaced and I will respond here soon
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Yes that's how mine was the line was extremely bright like that pixel line was on full brightness, no problem, loving the pixel 2 xl my best phone so far, will upgrade to the 4 xl if they get rid of that fugly notch on the 3 xl, Good luck with your screen mate.