Database Users

Delivery Condition

Hey,
Just though i would share and see if any one else has had the same issues.
Order my nexus 10, arrived on Wednesday the 28th.
Turn up in a soft packaging envelop a little worse for ware, opened it out and pulled out the Nexus 10 box.
First thing i noticed was both of the security/factory seals were broken - the ones that say "Do Not Accept if Broken"
Opened up the box - nexus 10 in there with all accessories.
Second thing i noticed, the screen protectors have a lot of bubbles in them, as if they have been re-applied.
Third thing I noticed was the whole device is covered in alot of dust and finger prints.
Not too please, but all works fine.
Called Google and they are going to replace it for me as a precaution.
I would like to know if any one else has had the same issues?
Thanks

Probably sending out ones that have been returned with backlight bleed.

They wouldn't send out a used unit after paying retail for it. Even replacement ones will be new(at least sure hope not). Sounds more like it was tampered and played with. Did you take a picture by chance? Would love to see how it came in and condition.
Sent from my Nexus 10 using Tapatalk HD

Yeah I have some photos, when I finish work i'll post them up.

Tiggerbits said:
Hey,
Just though i would share and see if any one else has had the same issues.
Order my nexus 10, arrived on Wednesday the 28th.
Turn up in a soft packaging envelop a little worse for ware, opened it out and pulled out the Nexus 10 box.
First thing i noticed was both of the security/factory seals were broken - the ones that say "Do Not Accept if Broken"
Opened up the box - nexus 10 in there with all accessories.
Second thing i noticed, the screen protectors have a lot of bubbles in them, as if they have been re-applied.
Third thing I noticed was the whole device is covered in alot of dust and finger prints.
Not too please, but all works fine.
Called Google and they are going to replace it for me as a precaution.
I would like to know if any one else has had the same issues?
Thanks
Click to expand...
Click to collapse
I just left my local Walmart and they had two in the case that had the tamper tape broken also. I just got home so I javent opened it to see the condition of the tablet. I'll post pictures also.
Sent from my PC36100 using xda app-developers app

Here's pics of the one I got at Walmart. It's got really bad light bleed in the bottom right corner and is going back.
Sent from my PC36100 using xda app-developers app

There is no reason for Walmart employees to be breaking the seal and tampering with it. I would understand a store like Gamestop. When they first started selling Primes they had to break the seals to side load their games that was advertised that came with the bundle. Walmart doesn't have anything exclusive with Google other then being an authorized to sell them.
Edit:Maybe you can ask them why the seals are broken when you do return it.
Sent from my Nexus 10 using Tapatalk HD

Just when I thought...

Had a chat with google and now I'm getting my 2nd replacement device sent over to me(third N4 overall). Everything was great, phone didn't get too hot, battery was fine, no yellow screen, touch sensitivity just how I like it, but...the phone emits this high pitched ringing sound through earpiece while on a call(almost like ringing in the ears). This reminds me too much of my experience that I had a few years back with the MT4G. Just as that took two tries before I got a phone, I hope this does too.
Anyways, those of you who have had to replace your phone, how many times did you end up replacing your N4 before you got a good device?

My first replacement arrived yerdterday with screen bleeding. Its nearly perfect... I will RMA it as I can see the bleed and bits anoying...
Sent from my Nexus 4 using xda app-developers app

rttnpig] said:
My first replacement arrived yerdterday with screen bleeding. Its nearly perfect... I will RMA it as I can see the bleed and bits anoying...
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
My screen has bleeding aswell.. I bought it from carphonewarehouse on the 25th and went on holiday on the 28th for two weeks.
Im still away at the moment and I'm not sure if I want to risk getting another one that is even worse.
I'm not even sure if I can get a replacement.. I don't know their policy

RedBlueGreen said:
My screen has bleeding aswell.. I bought it from carphonewarehouse on the 25th and went on holiday on the 28th for two weeks.
Im still away at the moment and I'm not sure if I want to risk getting another one that is even worse.
I'm not even sure if I can get a replacement.. I don't know their policy
Click to expand...
Click to collapse
Meh that sucks. Im going to take the risk and ask google a RMA. The bleeding comes from 3 sides of the screen and its noticable with autobright when watching videos on dark rooms.
Hope you can change it, it should be included.
Sent from my Nexus 4 using xda app-developers app

rttnpig] said:
Meh that sucks. Im going to take the risk and ask google a RMA. The bleeding comes from 3 sides of the screen and its noticable with autobright when watching videos on dark rooms.
Hope you can change it, it should be included.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Mine has two spots on the top side of the screen.
I just checked cpw and they have a 28 exchange/ replacement policy
Think ill head over there once I'm back.

RedBlueGreen said:
Mine has two spots on the top side of the screen.
I just checked cpw and they have a 28 exchange/ replacement policy
Think ill head over there once I'm back.
Click to expand...
Click to collapse
Once you got your replacement report back!!
Sent from my Nexus 4 using xda app-developers app

Are you guys in the U.S ? How long does it takes for you to get your replacement ? I've been waiting for over a week and still haven't even got a tracking number.

qpqpqp said:
Are you guys in the U.S ? How long does it takes for you to get your replacement ? I've been waiting for over a week and still haven't even got a tracking number.
Click to expand...
Click to collapse
Im from Spain. Mine took 5 days only.
Sent from my Nexus 4 using xda app-developers app

how do i check if mine has screen bleeding?

I'm on phone number 3.. My second one had the high pitched sound in the earpiece too.. Luckily I bought mine at a local T-Mobile store so exchange was simple...
Sent from my Nexus 4 using Tapatalk 2

iCalculate said:
how do i check if mine has screen bleeding?
Click to expand...
Click to collapse
On a dark room. Put the brightbness at max and go on a dark screen (I use the camera)
Sent from my Nexus 4 using xda app-developers app

qpqpqp said:
Are you guys in the U.S ? How long does it takes for you to get your replacement ? I've been waiting for over a week and still haven't even got a tracking number.
Click to expand...
Click to collapse
I got mine replaced within 2 days. I didn't receive the tracking until the night before it was delivered. Did you get the follow up email where you had to "purchase" it?

rttnpig] said:
On a dark room. Put the brightbness at max and go on a dark screen (I use the camera)
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
You do that with any screen outside of Amoled and it will do that... Mine does that, it is a non-issue unless you look for it.

elliot.newnham said:
You do that with any screen outside of Amoled and it will do that... Mine does that, it is a non-issue unless you look for it.
Click to expand...
Click to collapse
I know, but it does it alot and in different areas. Its noticeable with auto brightness.

capcanuck said:
I'm on phone number 3.. My second one had the high pitched sound in the earpiece too.. Luckily I bought mine at a local T-Mobile store so exchange was simple...
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
So I take it that this one is all good?

iCalculate said:
how do i check if mine has screen bleeding?
Click to expand...
Click to collapse
If you don't know you have screen bleeding, chances are you don't have it.

rttnpig] said:
Once you got your replacement report back!!
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
So.. went out today and got a replacement.. checked it before I got it replaced... once i went outside i forgot i didnt put it to full brightness and it was even worse than the one i just had. That shop only had one available so i went to another one.
Asked a guy that worked there if he had any in stock. He said yes. He then asked me is it an upgrade etc, i said no.. its a replacement. He then started running around and started making "oh" sounds and after a bit he said its been placed on hold for another customer.. BS of course. I couldnt really do nothing after that.. i tried.
He said he can check the other stores.. he did and he found one that had it.. only 10mins away.
Got to that store and the phone was 98% perfect. It just had a little screen bleeding. I knew by now all of them will have it so i exchanged it again.
After getting in the car i looked at it more and was very happy.. then my eye caught something. It looked like a dead/stuck pixel, chip on the inner side of the glass or something else. It could only be seen if you tilt the phone around but... im the kind of guy that wants it to be perfect and once i see something it cant be unseen. fortuning that store closed as i left it. So it was off to another one lol.
Got to that one.. they didnt have anything in stock.. and the guy said to me because they didnt explain the return policy (they did) we can refund you the full amount. So i got my moniesss and left.
Then checked in the o2 store and they showed me two of them.. both had imperfections on the silver bezel and they were a no go.
Sooooo.. gonna wait for the play store to have them back in stock... which by that time CES or MWC will show an even better phone lol. Although i want the nexus sooooo bad

Should I RMA beside of a really slight screen lift....

Should I RMA because of a really slight screen lift, its barely 2mm.
I can push it gentle back to flush with the bezel, but the lift returns. There is no creaking or unresponsiveness...
I'm in the U.K and I'm still in warranty...
Sent from my Nexus 7 using XDA Premium HD app

What storage size? Mine and girlfriend's are 32 and flawless.
Sent from my Nexus 7 using xda premium

It's a 16GB, C80... had it since October/Nov and it's been fantastic, just noticed a slight screen raise on the left side.

AW: Should I RMA beside of a really slight screen lift....
I would send it to google, just to prevent any further issues with the screen. And if you are still under warranty, just do it
Sent from my SK17i running Android 4.1.2

There's really nothing to lose, go for it.
Sent from my HTC One X using xda premium

so I decided to RMA, completed the form and am awaiting instructions....
do you folks have any idea how long this can take?

They send you a new one so however long it took to get your original I suppose. Mine was a day or two. I live in California though.
Have you gotten the email with the shipping forms yet?
Sent from my Nexus 7 using xda premium

Hi all, just an update... I didn't buy mine from Google, bought in store... so I've had to send back to ASUS.
I have had the emails with the shipping forms, and it's all boxed up ready for the courier to pick up tomorrow... then it's off from the UK to ASUS Holland!
Hopefully it'll be back soon! I'll keep you updated.
Funnily there is no sign of screen lift at the moment as it's been pushed to the bezel... but hopefully they'll notice the problem upon investigation.
Going to miss my little tablet, as it's been perfect apart from the lift.

garpunkal said:
Hi all, just an update... I didn't buy mine from Google, bought in store... so I've had to send back to ASUS.
I have had the emails with the shipping forms, and it's all boxed up ready for the courier to pick up tomorrow... then it's off from the UK to ASUS Holland!
Hopefully it'll be back soon! I'll keep you updated.
Funnily there is no sign of screen lift at the moment as it's been pushed to the bezel... but hopefully they'll notice the problem upon investigation.
Going to miss my little tablet, as it's been perfect apart from the lift.
Click to expand...
Click to collapse
Oh, I see! Well best of luck to you, my experiences from Google rma have been sketchy at best. They sent me two with the exact same problem (8gb) then I returned the third and last rma and bought a 32gb. (not to mention the refund took 20 business days)
Sent from my HTC One X using xda premium

my tablet was picked up by TNT ready for it's trip to Holland!
gonna miss that little thing! I'll let you guys know how long it takes if you're interested.

Got my nexus 7 back from repair. Screen replaced. Very impressed, returned within a week. No screen lift now.
Sent from my Nexus 7 using XDA Premium HD app

Where did you buy your N7? I also have a small screen lift but I don't want to lose my N7 for 4 weeks
Sent from my Nexus 7 using xda app-developers app

I bought mine from PC World... returned it to ASUS.... was fixed within a week.. very impressed!

slight gap between the back and the unit on the top now... hmm not so pleased with that, but everything else it OK. should I be concerned about it?
this the top of the screen, is slightly slightly bent.. so the back doesn't fit flush! it's hardly noticeable, but should I be concerned about dust getting in etc?

Nexus 7 RMA

I bought a 16gb nexus 7 on launch and like many of them I had a very small amount of screen lift on the left side. I never really cared much about it because it was minimal. Now after months of use the screen has lifted more and the case creaks when I touch on the left side of the screen. So now that it's much worse I want to exchange my nexus 7. Is this screen lift issue covered under the 1 year warranty from Google? It sounds to me that this issue is so common that they should give me a new one no problem. Is this true or am I going to have to deal with a lot of reps to get a new one?
Sent from my Nexus 7 using Tapatalk HD

SupWiz17 said:
I bought a 16gb nexus 7 on launch and like many of them I had a very small amount of screen lift on the left side. I never really cared much about it because it was minimal. Now after months of use the screen has lifted more and the case creaks when I touch on the left side of the screen. So now that it's much worse I want to exchange my nexus 7. Is this screen lift issue covered under the 1 year warranty from Google? It sounds to me that this issue is so common that they should give me a new one no problem. Is this true or am I going to have to deal with a lot of reps to get a new one?
Sent from my Nexus 7 using Tapatalk HD
Click to expand...
Click to collapse
If you bought it from Play Store you should be fine. Call during daytime business hours to get the more knowledgeable call centre. When I called to RMA my N73G on the weekend, I got some totally spaced out rep who said she'd open me a ticket and nothing happened. Finally on my third call I got someone totally on the ball, and she walked me through the whole process of a device swap.
Basically what they do is set up an RMA ticket, and then they e-mail you a special link to "order" your replacement on Play Store. It will charge a hold to your credit card. My ship date is still a week from now but at least they're honest. Upon arrival of the new device you have (14? 21?) days to send the old one back.
If they're willing to do a swap on a blown-out speaker I would think they'll do one for screen lift.

cmstlist said:
If you bought it from Play Store you should be fine. Call during daytime business hours to get the more knowledgeable call centre. When I called to RMA my N73G on the weekend, I got some totally spaced out rep who said she'd open me a ticket and nothing happened. Finally on my third call I got someone totally on the ball, and she walked me through the whole process of a device swap.
Basically what they do is set up an RMA ticket, and then they e-mail you a special link to "order" your replacement on Play Store. It will charge a hold to your credit card. My ship date is still a week from now but at least they're honest. Upon arrival of the new device you have (14? 21?) days to send the old one back.
If they're willing to do a swap on a blown-out speaker I would think they'll do one for screen lift.
Click to expand...
Click to collapse
Thanks for the info. I will give them a call and see how it goes. It sounds like the screen lift issue is common enough that they know about it and will exchange it for me.
Sent from my Nexus 4 using Tapatalk 2

SupWiz17 said:
Thanks for the info. I will give them a call and see how it goes. It sounds like the screen lift issue is common enough that they know about it and will exchange it for me.
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
How did your RMA go? Did they exchange it and provide a new one free of charge or was a complicated process?
My N7's whole body is creaking when I hold it and there is backlight bleeding as well on its bottom left corner. So I was thinking of initiating a complaint as well..

Bright white line down the screen, 3rd XL

This is now my 3rd replacement which is due tomorrow, the first had charging issues, the second crashing apps and charging issues, the third after about 7 days use this horrible bright white line just appeared on the screen out of nowhere today, i'm now expecting my fourth replacement tomorrow, i'm about to give up on the XL if this next one isn't right, I've never had to send a new phone back at all, here's some examples.

I'm on phone #8, welcome to the club. Had to pick up another device to deal with my sanity being almost gone dealing with rma's
Sent from my SM-G965U using Tapatalk

Ady1976 said:
This is now my 3rd replacement which is due tomorrow, the first had charging issues, the second crashing apps and charging issues, the third after about 7 days use this horrible bright white line just appeared on the screen out of nowhere today, i'm now expecting my fourth replacement tomorrow, i'm about to give up on the XL if this next one isn't right, I've never had to send a new phone back at all, here's some examples.
Click to expand...
Click to collapse
That's a bummer. I had issues with my Nexus 6P and Google was very good about making sure things were right. Even after two years they gave me a full refund.
Fortunately, I haven't had any problems with my Pixel XL 2

browniegirl said:
I'm on phone #8, welcome to the club. Had to pick up another device to deal with my sanity being almost gone dealing with rma's
Sent from my SM-G965U using Tapatalk
Click to expand...
Click to collapse
I'm starting to lose hope, even if i did get what seemed to be a good one that lasted a few months who knows when these lines might appear again out of nowhere, I really didn't want to have to deal with this constant rma cycle, I'm wasting so much time keep setting a new device up it's demoralising.

jasondowning85 said:
That's a bummer. I had issues with my Nexus 6P and Google was very good about making sure things were right. Even after two years they gave me a full refund.
Fortunately, I haven't had any problems with my Pixel XL 2
Click to expand...
Click to collapse
That's one device i never had an issue with the 6p loved it, Google do seem to be dealing effectively by keep sending me a new one but if they run out of stock and i still can't get a fault free device I'm going to have to ask for a refund

Ady1976 said:
That's one device i never had an issue with the 6p loved it, Google do seem to be dealing effectively by keep sending me a new one but if they run out of stock and i still can't get a fault free device I'm going to have to ask for a refund
Click to expand...
Click to collapse
Are they sending you refurb units or new? If refurbs, I would demand a new one. It's a $1,000 phone and no more than 6 months old?

jasondowning85 said:
Are they sending you refurb units or new? If refurbs, I would demand a new one. It's a $1,000 phone and no more than 6 months old?
Click to expand...
Click to collapse
it's a new one they're sending, i'm concerned as to what is the time frame I've got before I can say just give me a full refund as it's not fit for use ?

browniegirl said:
I'm on phone #8, welcome to the club. Had to pick up another device to deal with my sanity being almost gone dealing with rma's
Sent from my SM-G965U using Tapatalk
Click to expand...
Click to collapse
Phone 7 here but it is perfect months in now!

Ady1976 said:
it's a new one they're sending, i'm concerned as to what is the time frame I've got before I can say just give me a full refund as it's not fit for use ?
Click to expand...
Click to collapse
It depends upon the area, if they have refurbs your getting a refurb. Even the new is a "new" in a refurb box. Also, they won't give you a refund.
Sent from my SM-G965U using Tapatalk

I can't believe so many people have had to swap so many times. I'm 5 months in with phone #1 and no issues at all.

browniegirl said:
It depends upon the area, if they have refurbs your getting a refurb. Even the new is a "new" in a refurb box. Also, they won't give you a refund.
Sent from my SM-G965U using Tapatalk
Click to expand...
Click to collapse
No these are brand new sealed, I'm in the uk, they said it's not a service centre repair or refurb as it was purchased from the Google store, incidentally the first 2 i had over the course since nov when i pre ordered none of them had any issues with the screen, just this later batch of mine which was manufactured on the 16th nov shipped on the 20th.

jimv1983 said:
I can't believe so many people have had to swap so many times. I'm 5 months in with phone #1 and no issues at all.
Click to expand...
Click to collapse
I'll be honest mate I've never had to rma a single phone I've purchased over the last 10 years + this is a first, I've been unlucky it seems, although it also seems I'm not alone.

Just to update on this I watched this video https://youtu.be/upLTjUzrRxw a similar issue to him excep he didn't have the line until he pressed a certain part of the screen, I've now been able to remove the line by pressing a certain part of the screen near the bottom near the home button, it has now vanished, i can get it to reappear briefly by pressing the screen again in a certain area, but now it's off, I've told Google if it arrives back to them like this don't think there is nothing wrong with it, there must be some short or damaged connection behind the screen somewhere, I'm still keeping the new one which arrives today.

Facing the same issue
Even I had this experience. But in my case the bright white line was on the left of the phone. I'll let you know that my phone's screen has been cracked since the last 9 months and it had been working perfectly fine until one afternoon when I kept it in my bag and it had the thick line on it. I cannot diagnose if it's a software or hardware issue. I'm going for a screen replacement. But in the meantime can anyone help me to know if it is a software or hardware issue?

Namanv said:
Even I had this experience. But in my case the bright white line was on the left of the phone. I'll let you know that my phone's screen has been cracked since the last 9 months and it had been working perfectly fine until one afternoon when I kept it in my bag and it had the thick line on it. I cannot diagnose if it's a software or hardware issue. I'm going for a screen replacement. But in the meantime can anyone help me to know if it is a software or hardware issue?
Click to expand...
Click to collapse
My replacement which I've had for nearly a year now is perfect and defect free, whites are white like they should be and no hardware defects, I'm sorry to say it sounds like a hardware issue, if you can firmly press all parts if the screen and sometimes it disappears it's a connection issue but it's very difficult to pin point where the exact loose connection is, if your getting a new and digitizer that may remove the issue.

I can press all parts of the screen perfectly..even where the line is located. Thats what made me think that it is a software bug. Also the line is far brighter than even the highest brightness settings on the phone. I'll have it replaced and I will respond here soon

Namanv said:
I can press all parts of the screen perfectly..even where the line is located. Thats what made me think that it is a software bug. Also the line is far brighter than even the highest brightness settings on the phone. I'll have it replaced and I will respond here soon
Click to expand...
Click to collapse
Yes that's how mine was the line was extremely bright like that pixel line was on full brightness, no problem, loving the pixel 2 xl my best phone so far, will upgrade to the 4 xl if they get rid of that fugly notch on the 3 xl, Good luck with your screen mate.