Database Users

Anyone had a perfect device from Tesco?

I ordered a device from Currys UK last week however it had the screen raise issue so I got a refund on it.
Decided to order with Tesco for collection @ store tomorrow. I'm just wondering has anyone had one from Tesco and the device has been totally perfect?
Cheers

1 dead pixel but that's it. And I can't notice it unless I run the dead pixel test app. My wife called me sad for even testing it
Very happy with it. Got £10 off, quidco and double club card points. Cash back.
Sent from my Nexus 7 using Tapatalk 2

the0ldman said:
1 dead pixel but that's it. And I can't notice it unless I run the dead pixel test app. My wife called me sad for even testing it
Very happy with it. Got £10 off, quidco and double club card points. Cash back.
Sent from my Nexus 7 using Tapatalk 2
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Click to collapse
You have no screen separation at all?

I received my nexus from Tesco on Saturday morning and can say mine is perfect. Checked all the "common" issues and my device shows no signs of them! I hope yours is the same!
The only issue I had was the cancellation of my first order due to stock running out...glad I ordered again the day after, I love it

I got mine last friday. I have one dead pixel I noticed today. I did notice a slight screen seperation too but that wasn't a big deal.
The dead pixel however, is annoying. I may return it for a new one.

I ordered from Tesco and have screen separation (screen lifted on the left side and make clicking noise). Which for some strange reason seems to have sorted itself since I pushed it back down after watching a movie. But i still rang, they have a replacement coming for me tomorrow and I simply give the courier my old device.

Mine is perfect from tesco, screen OK, display ok. rooted and running tablet mode without changing the dpi.
Sent from my Nexus 7 using xda premium

JPop360 said:
I ordered from Tesco and have screen separation (screen lifted on the left side and make clicking noise). Which for some strange reason seems to have sorted itself since I pushed it back down after watching a movie. But i still rang, they have a replacement coming for me tomorrow and I simply give the courier my old device.
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Do they have to put a hold on your credit card like Google do?
Cheers

cined said:
Do they have to put a hold on your credit card like Google do?
Cheers
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I paid via debit card, but no hold/charge and no questions asked apart from my order number .
Sent from my ASUS Transformer Pad TF300T using xda app-developers app

Collected mine on Friday from Tesco and everything perfect, very happy with it
Sent from my GT-I9300 using Tapatalk 2

the0ldman said:
1 dead pixel but that's it. And I can't notice it unless I run the dead pixel test app. My wife called me sad for even testing it
Very happy with it. Got £10 off, quidco and double club card points. Cash back.
Sent from my Nexus 7 using Tapatalk 2
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Click to collapse
Request a new device dude, you didn't pay for one dead pixel. More could follow down the road, you never know.
Korv said:
I got mine last friday. I have one dead pixel I noticed today. I did notice a slight screen seperation too but that wasn't a big deal.
The dead pixel however, is annoying. I may return it for a new one.
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Why would this even be a question? Request a new device dude, dead pixels AND screen seperation? You've got to be kidding me!
JPop360 said:
I paid via debit card, but no hold/charge and no questions asked apart from my order number .
Sent from my ASUS Transformer Pad TF300T using xda app-developers app
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That's legit dude!

I had minor screen lift on left side, fixed by loosening and tightening down the screws, back comes off so easily.
Sent from my Galaxy Nexus using xda premium

nitrox1 said:
I had minor screen lift on left side, fixed by loosening and tightening down the screws, back comes off so easily.
Can't complain at virtual price of £156
Sent from my Galaxy Nexus using xda premium
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I think i will be ordering from Tesco instead of PC World/currys if the standard of their units seems to be good. I will be ordering from Tesco Direct though, too lazy to go and get it

Just received my replacement and it has screen lift straight out the box. Also the courier said he didn't have to paper work to take my old device back . So now I have 2 devices both with manufacturing errors, time to ring up Tesco again

Picked up my 7 yesterday.One very happy owner.
No dead pixels whatsoever.
No screen lift,but if I press really hard on left side,a very slight creak is heard.
I didn't even notice it until I tried to press on the left side.
Don't think it will be a problem but,if it gets worse,I'll use my 12 month guarantee.

Two issues...
-Faint ghosting, not as bad as some people have had though.
-Screen lift, but it's a tiny amount.
In both cases I can cope with how it is right now, but am concerned one or the other will get worse. Obviously returns are easier in the first 28 days due to the no quibble returns policy.
Maybe I should just be happy that everything else appears to work.

[Q] did you also get refurbished unit when bought new?

so i decided to buy a nexus 7 and ordered one through google play store, amazingly recieved mine in 2 days, when i recieved box it had 2 seals on each side and one of each was cut open and other was on top as shown clearly in pics attached, well i started using it, and next day i opened the back of tab and to my surprise the seal sticker on the screws were tempered already as the screwdrver had been used to opem the screws, that really made me feel screwed, i paid for a brand new unit and what i got is a refurbished unit, wtf google i called them and talked to representative when i told him about seals on screws he put me on hold for good 10 minutes and came back telling me i talked to my 2 supervisors and they say we do not ship refurbished unit we even send replacement units in warrenty as new not refurbished then i insisted again and he put me on hold again came back again telling me i talked to my supervisor and he told me that opening back voids the warrenty i said it pops off i did not unscrew anything he said it still voids warrenty i said ok lets just forget about if i popped back off say i id not do that please explain me the 2 seals on box one of which is cut open, then he ws like it might have been opened to check the screen issues we had in past, i was like no im not satisfied jjust gimme email address so i can send you pics and show you what i am trying to tell you, so he sent me email and i sent him these pics and waiting to see what they say. only reason im pissed is that i paid full price for a brand new unit and what i get is a refurbished unit wtf.. lets see what happens now, anyone else experienced same?
for some people it doesnt matter, but for me it is a concern...

I agree with you. You paid for a new N7 not a refurbished one! If I got that unit, it would have gone straight back. To start with, it has been sent back for a reason, more than likely screen lift. Possibly other faults with it.
I did read somewhere on here that open the back does not void the warranty because it's meant to be easily accessible, as long as you don't mess around with any of the internals.
Even if they don't want to replace it, you should at least get some money off. It's not your fault that someone has tightened the screws up......

Send it back....
Sent from my Nexus 7 using Tapatalk 2

Send it back and get one from a store. Mines was a C80 batch and had a different box (easy to open) with only one seal:
First thing I checked was to make sure the seal is intact, before I purchased the tablet.
Also, why did you had to tell them about screws and other things? The discussion should of stopped right at the multiple scotch tapes. Personally, I would've not opened the box. Now, they will probably charge you a stocking fee because of that or not even refund it saying that you opened the case heh. They are in panic mode due to fairly high number of returned tablets, so I guess they don't like to hear "I want an exchange/refund."

Yes, they do rework the affected units and resell them as new. If you're not happy then return it. The latest one I bought was obviously a rework since it had fingerprints all over but since it didn't have, bad pixels, etc. I kept it.

Yes, I get those too. The seal is different, when I peel it off I can clearly see the original transparent seal under it. Opened the back cover, warranty sticker on the screw is there untouch. Also, there's some finger print mark on the copper shield.
If this is reworked unit then I can say they still failed at it because mine has obvious screen lift. I fixed the screen with super glue and all is fine. But got to say that even their rework team is not competent enough. Wtf Asus?
Sent from my Nexus 7

So let me get this straight, you're complaining about some box and tape or seals but have a perfectly good N7 with no flaws or screen lift? Just be happy you have a good until.
Sent from my SPH-L710 using xda premium

shook187 said:
So let me get this straight, you're complaining about some box and tape or seals but have a perfectly good N7 with no flaws or screen lift? Just be happy you have a good until.
Sent from my SPH-L710 using xda premium
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That's exactly what I'm saying.
They can't resell used products and label them as new. That's a huge FTC violation. The reason they repackaged them is to attempt to fix the screen lift, whether it worked or not, you decide, but if you're wondering. Then that's why.
Sent from my Nexus S 4G using xda app-developers app

well the most ridiculous art is that after waiting for 2 days to hear back from google i contacted them again today and as soon as i started that i emailed you 2 days ago and have not heard back since, he was like yes i see you sent email and just 5 minutes ago your mail was picked and being worked on so just give it some time and you will see response i said ok fine ill give it 24 more hours, lets see what they say, i checked my unit is c60 so i definitely recieved an old reworked unit after paying full brand new price.... i definitely want a replacement unit mr.google and this time you better send me a new unit... i did read about screen lifts and then noticed a little screen lift on left side of screen it is lifted up from the frame but the right side is fine, i ushed it and it went back in but after an hour or so its back up... so this definitely is a reworked unit which was a total fail...

TECK said:
Send it back and get one from a store. Mines was a C80 batch and had a different box (easy to open) with only one seal:
First thing I checked was to make sure the seal is intact, before I purchased the tablet.
Also, why did you had to tell them about screws and other things? The discussion should of stopped right at the multiple scotch tapes. Personally, I would've not opened the box. Now, they will probably charge you a stocking fee because of that or not even refund it saying that you opened the case heh. They are in panic mode due to fairly high number of returned tablets, so I guess they don't like to hear "I want an exchange/refund."
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Click to collapse
well my unit is c60 batch i checked. so i havent heard back from google yet total of 4 days now very lousy google service to catchup with customer`s complaints. i will try my best to return it without having to pay restocking fee. will never buy again from google, i would rather pay little extra and buy from store for peace of mind.

Broken Seal?

Has anyone else received their nexus 10 with the black "do not accept if seal is broken" stickers ripped? I'm in the uk if that makes any difference. The battery was at 65% (though it looks like this is normal/common). It might not be an issue except it also has light bleed in the corners so I guess I'll be returning it.

nope, but the screen looked awful when I got mine, covered in crap with a scratchy bit in the middle, then I realised it was a peel off cover and it was pristine underneath
You should be able to send it back, I'm sure they'll know if someone else opened it, was quite suprised when I booted mine up and I was greeted with my name on the log-in screen.

My seals were broken too..

Mine was broken too, also sought bleed at right bottom, thinking of returning and buying nexus 7
sent from s3 running Viking way

Mine came with 61% charged battery and my seals were in tact.

My replacement had one broken seal. So I guess its still okay since it wasn't opened and tampered with.
Sent from my Nexus 10 using Tapatalk HD

Yes mine was delivered yesterday by tnt. Bag torn and seals broken. Not accepting that. Disgusted.
Rang the number for returns and an American answered. Very slick on the phone and offered apologies. No way am I having that. Play store should be ashamed of themselves.
Will never deal with them again. How are you supposed to give that as a gift ffs.

Bru87tr said:
Mine came with 61% charged battery and my seals were in tact.
Click to expand...
Click to collapse
65 but sealed for me
Sent from my Nexus 10 using xda app-developers app

Mine was intact!

My seal was also broken and box was ripped on one corner, Im too impatient to send back and wait for another.
battery was about 65%

mikehulme1983 said:
My seal was also broken and box was ripped on one corner, Im too impatient to send back and wait for another.
battery was about 65%
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Click to collapse
I'd be interested to know why some peoples' seals were broken. Is it being a return the most likely explanation? Was there any light bleed? I really don't expect to pay £400 for a return.

I've had 3 Nexus 10's so far - one purchase and two replacements for various problems.
There were plain white seals on the first that were in tact, but the two replacements both had black Samsung seals that were broken.

I had 2 seals
One broken, other one not
Battery was also discharge around 65%
No issue until now
PS: purchase 2 weeks ago in france

Original had packing tape seal but no Samsung Seal. Second nexus had 1/2 the seals broken.

risktaker said:
Original had packing tape seal but no Samsung Seal. Second nexus had 1/2 the seals broken.
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I ordered mine the Friday after the Tuesday launch and only had clear packing tape on the short ends of the box.

Replacement arrived and just one of the black seals broken this time. These people are utter garbage. I have never paid for anyhting worth £400 before which has been tampered with before i even get my hands on it. Again i cannot really give as a gift so a third one is going to have to be ordered. Another freeze on my debit card of £400 meaning over a grand in a week which has been held onto by Google. And no returns stickers for the first one menaing i will have to ring them again in the USA to discuss.
I am wondering, have they found a way to get into the box by just breaking one seal and tampering with the device. I suspect it is easily doable.
Never have i dealt with any company so unprofessional.

Tosh3004 said:
Replacement arrived and just one of the black seals broken this time. These people are utter garbage. I have never paid for anyhting worth £400 before which has been tampered with before i even get my hands on it. Again i cannot really give as a gift so a third one is going to have to be ordered. Another freeze on my debit card of £400 meaning over a grand in a week which has been held onto by Google. And no returns stickers for the first one menaing i will have to ring them again in the USA to discuss.
I am wondering, have they found a way to get into the box by just breaking one seal and tampering with the device. I suspect it is easily doable.
Never have i dealt with any company so unprofessional.
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I would give up you know. They are just passing around rma devices. I would return them all. And wait for a month till new devices are made. I have the same problem.

Tosh3004 said:
Yes mine was delivered yesterday by tnt. Bag torn and seals broken. Not accepting that. Disgusted.
Rang the number for returns and an American answered. Very slick on the phone and offered apologies. No way am I having that. Play store should be ashamed of themselves.
Will never deal with them again. How are you supposed to give that as a gift ffs.
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Click to collapse
You sure the Play Store is to blame? Maybe customs is opening them in some countries? I know quite a few places that open items to inspect them, especially if it is electronics.

EniGmA1987 said:
You sure the Play Store is to blame? Maybe customs is opening them in some countries? I know quite a few places that open items to inspect them, especially if it is electronics.
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Random checking on consignments perhaps, but there's no way customs in any country would open 90% of the devices in a consignment.
This is clearly the logistics handlers (Computer 2000 in the UK) being told to recycle RMA'd devices.
Utterly shameful IMO.

I just got my nexus 10 today and had them install my user info. When I opened the box, both black seals were intact.
Sent from my Nexus 10 using xda app-developers app

Nexus 7 RMA

I bought a 16gb nexus 7 on launch and like many of them I had a very small amount of screen lift on the left side. I never really cared much about it because it was minimal. Now after months of use the screen has lifted more and the case creaks when I touch on the left side of the screen. So now that it's much worse I want to exchange my nexus 7. Is this screen lift issue covered under the 1 year warranty from Google? It sounds to me that this issue is so common that they should give me a new one no problem. Is this true or am I going to have to deal with a lot of reps to get a new one?
Sent from my Nexus 7 using Tapatalk HD

SupWiz17 said:
I bought a 16gb nexus 7 on launch and like many of them I had a very small amount of screen lift on the left side. I never really cared much about it because it was minimal. Now after months of use the screen has lifted more and the case creaks when I touch on the left side of the screen. So now that it's much worse I want to exchange my nexus 7. Is this screen lift issue covered under the 1 year warranty from Google? It sounds to me that this issue is so common that they should give me a new one no problem. Is this true or am I going to have to deal with a lot of reps to get a new one?
Sent from my Nexus 7 using Tapatalk HD
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Click to collapse
If you bought it from Play Store you should be fine. Call during daytime business hours to get the more knowledgeable call centre. When I called to RMA my N73G on the weekend, I got some totally spaced out rep who said she'd open me a ticket and nothing happened. Finally on my third call I got someone totally on the ball, and she walked me through the whole process of a device swap.
Basically what they do is set up an RMA ticket, and then they e-mail you a special link to "order" your replacement on Play Store. It will charge a hold to your credit card. My ship date is still a week from now but at least they're honest. Upon arrival of the new device you have (14? 21?) days to send the old one back.
If they're willing to do a swap on a blown-out speaker I would think they'll do one for screen lift.

cmstlist said:
If you bought it from Play Store you should be fine. Call during daytime business hours to get the more knowledgeable call centre. When I called to RMA my N73G on the weekend, I got some totally spaced out rep who said she'd open me a ticket and nothing happened. Finally on my third call I got someone totally on the ball, and she walked me through the whole process of a device swap.
Basically what they do is set up an RMA ticket, and then they e-mail you a special link to "order" your replacement on Play Store. It will charge a hold to your credit card. My ship date is still a week from now but at least they're honest. Upon arrival of the new device you have (14? 21?) days to send the old one back.
If they're willing to do a swap on a blown-out speaker I would think they'll do one for screen lift.
Click to expand...
Click to collapse
Thanks for the info. I will give them a call and see how it goes. It sounds like the screen lift issue is common enough that they know about it and will exchange it for me.
Sent from my Nexus 4 using Tapatalk 2

SupWiz17 said:
Thanks for the info. I will give them a call and see how it goes. It sounds like the screen lift issue is common enough that they know about it and will exchange it for me.
Sent from my Nexus 4 using Tapatalk 2
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Click to collapse
How did your RMA go? Did they exchange it and provide a new one free of charge or was a complicated process?
My N7's whole body is creaking when I hold it and there is backlight bleeding as well on its bottom left corner. So I was thinking of initiating a complaint as well..

Dark vertical line down left side of screen (pic attached)... RMA?

Hey guys,
I previously had a black 16GB Nexus 4 that was perfect in terms of build quality. I switched to the white 16GB version when that came out, and am having some problems with my device. The biggest issue is that there's a dark vertical line running down the left hand side of the screen (attached picture). The phone is also creaky on all four corners of the device when I press down on it. Also, on the left side of the phone, one of the clips isn't properly seated and you can see a bit of a gap. Is this something that Google will replace my device for? The screen defect is pretty annoying. Anyone have experience with Google's RMA process? I can't be without a phone... How much money do they put a hold on your credit card for if you do an advance RMA (cross ship)? Thanks for your help.
Sent from my Nexus 4 using Tapatalk 4 Beta

I would RMA it. They cover it.
Full price is held on card.

Thanks for reply. I think I'll definitely be RMAing it. I just hope they kept some extra white models for RMA purposes, because I believe the white has been sold out on the Google Play store
Sent from my Nexus 4

Just ask them when you call in for the RMA. If they don't , get a refund.

Just so u guys know the process. I called in and explained issue. He walked me thru some basic troubleshooting. Last thing he wanted me to do was a factory reset. So he emailed me instructions how to do it and told me to call/email back if the factory reset fixed it. If it didn't fix it, he would have the device replaced. So I emailed him back after I did the factory reset (even tho I knew it wouldnt fix anything) telling him it didn't fix the issue. He then emailed back saying he was forwarding my case to a specialist who would help get me a replacement device. Waiting to hear from the specialist now. Should hear something by tomorrow. If they're out of the white model nexus 4's, I wonder if I can get them to upgrade me to the HTC One or Galaxy S 4 Google Play Editions (since their both white)... Hey, a man came dream right? I'll be documenting the RMA process in the thread for the benefit of others in the future.
Sent from my Nexus 4 using Tapatalk 4 Beta

You can never know, maybe they will upgrade it for free. good luck, and thanks for sharing the procedure with us.

My screen died, first it wouldn't respond to touch and before I could factory reset the whole phone died, can't get to fastboot and it isn't recognized in adb. My new phone will be here Monday and I don't know if they will go good on the warranty as the defective one has an unlocked bootloader and a custom recovery on it. Only time will tell! I'll let you guys know when the dust settles. As for the dark line on your screen, I bought a TV that had the same thing and they had to replace it..I think they said it was the display monitor that had went.
sent from my N7 :smokin:

Received my prepaid shipping label to ship my phone back to Google. Strangely, I didn't request an advance RMA, but they put in for an advance RMA anyway, so I had to give my credit card which they put an authorization for the full amount of the phone. What if I didn't have the money? Whatever happened to doing a *normal* RMA? Where they wait to receive the defective item, inspect it, and then send the replacement device, no credit cards needed. So I don't like that they give no option except advance RMA. Not everyone has an extra $350 laying around.
Another point of concern. It said in the RMA instructions to keep the charger that came with the phone because the replacement phone doesn't come with a charger. I emailed them back about this and asked why the new phone doesn't come with a charger, because NEW phones come with chargers. I asked so I could make sure that I'd be receiving a new phone. That would be a bunch of crap if they hold your credit card for $350+ and send you a refurb phone.
Looks like they still have white Nexus 4's in stock for RMA purposes. It stated on the RMA page "16GB white nexus 4 with bumper". So much for lucking out and having them upgrade me hehe.
I'll keep updating as more information becomes available.
Sent from my Nexus 4 using Tapatalk 4 Beta

Very strange..I specifically asked about refurbished devices in our emails back and forth and they assured me that they only send out new devices. I also emailed them about the charger and was told to return my old one as I would be getting a new one as well? I hope for our sake that what they told me was true..mine will be here tomorrow 07/29/13. I'll report back when I receive it.
sent from my N7 :smokin:

I have yet to receive a reply to my email asking why I shouldn't return my charger, since new devices come with them. Good to hear that you got a reply saying to return the charger because you'd be getting a new one. I think what might be going on is that what they send is simply a boilerplate copy/paste email. All signs *seem* to point to us getting new devices. I wonder if we'll be getting new bumper cases as well? Did you return the bumper with your phone?
Sent from my Nexus 4 using Tapatalk 4 Beta

No, I kept my bumper as I'm sure they won't replace it..lucky I ordered two sets of best skins screen protectors as well because I doubt they would reimburse you for that either
sent from my N7 :smokin:

Got my delivery everything looks new to me including the charger. I don't think it's the latest version, my old one was a 301k and my new one is a 303k but as long as it works I'll be happy. Good luck with yours. Chive on!
sent from my N7 :smokin:

Got my replacement. It's a new device and thankfully it has no screen flaws or creaking. It's a white Nexus 4, so it's a 305K just like my last one. Cheers guys!
Sent from my Nexus 4 using Tapatalk 4 Beta

Also want to add they sent me a new bumper as well.
Sent from my Nexus 4 using Tapatalk 4 Beta

Guess what... Replacement device has developed the same grey vertical line (left hand side) issue. After further research, seems many others are experiencing this issue. I doubt another RMA will fix it, as I'm starting to believe it's a characteristic/defect of the phone/display's design.
Sent from my Nexus 4 using Tapatalk 4

hey, i finally found someone able to post a picture of this. i had the same issue with my n4 bought in december, i noticed, called google, got a new replacement device for free and guess what? that bloody line was still there! now i'm just keeping this replacement device with (once again) the line and..i guess i'll just live with it!

Doesn't that make you mad? I really like the phone, I just am really sensitive to screen flaws. I emailed Google to see if I can pay the difference for a GS4 Google Play Edition.
Sent from my Nexus 4 using Tapatalk 4

Update: Google granted RMA for the replacement device they sent me that had the same issue (read above). Just waiting now for a "specialist" (just like last time) to send me a prepaid shipping label.
Sent from my Nexus 4 using Tapatalk 4

Mine too..i have strange vertical line even i swapped but the new one also have this issue...is there any solution to fix without warranty claim?is it possible to fade away by itself after few weeks/months?
Sent from my Nexus 4 using xda app-developers app

riyoshadqi said:
Mine too..i have strange vertical line even i swapped but the new one also have this issue...is there any solution to fix without warranty claim?is it possible to fade away by itself after few weeks/months?
Sent from my Nexus 4 using xda app-developers app
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I've found no way to fix it. It's definitely a hardware issue. Mine have gotten worse over time. I just sold the last replacement one Google sent me without even opening it. Got a Nexus 5 and crossing my fingers but haven't had any issues with it
Sent from my Nexus 5