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[Q] did you also get refurbished unit when bought new?

so i decided to buy a nexus 7 and ordered one through google play store, amazingly recieved mine in 2 days, when i recieved box it had 2 seals on each side and one of each was cut open and other was on top as shown clearly in pics attached, well i started using it, and next day i opened the back of tab and to my surprise the seal sticker on the screws were tempered already as the screwdrver had been used to opem the screws, that really made me feel screwed, i paid for a brand new unit and what i got is a refurbished unit, wtf google i called them and talked to representative when i told him about seals on screws he put me on hold for good 10 minutes and came back telling me i talked to my 2 supervisors and they say we do not ship refurbished unit we even send replacement units in warrenty as new not refurbished then i insisted again and he put me on hold again came back again telling me i talked to my supervisor and he told me that opening back voids the warrenty i said it pops off i did not unscrew anything he said it still voids warrenty i said ok lets just forget about if i popped back off say i id not do that please explain me the 2 seals on box one of which is cut open, then he ws like it might have been opened to check the screen issues we had in past, i was like no im not satisfied jjust gimme email address so i can send you pics and show you what i am trying to tell you, so he sent me email and i sent him these pics and waiting to see what they say. only reason im pissed is that i paid full price for a brand new unit and what i get is a refurbished unit wtf.. lets see what happens now, anyone else experienced same?
for some people it doesnt matter, but for me it is a concern...

I agree with you. You paid for a new N7 not a refurbished one! If I got that unit, it would have gone straight back. To start with, it has been sent back for a reason, more than likely screen lift. Possibly other faults with it.
I did read somewhere on here that open the back does not void the warranty because it's meant to be easily accessible, as long as you don't mess around with any of the internals.
Even if they don't want to replace it, you should at least get some money off. It's not your fault that someone has tightened the screws up......

Send it back....
Sent from my Nexus 7 using Tapatalk 2

Send it back and get one from a store. Mines was a C80 batch and had a different box (easy to open) with only one seal:
First thing I checked was to make sure the seal is intact, before I purchased the tablet.
Also, why did you had to tell them about screws and other things? The discussion should of stopped right at the multiple scotch tapes. Personally, I would've not opened the box. Now, they will probably charge you a stocking fee because of that or not even refund it saying that you opened the case heh. They are in panic mode due to fairly high number of returned tablets, so I guess they don't like to hear "I want an exchange/refund."

Yes, they do rework the affected units and resell them as new. If you're not happy then return it. The latest one I bought was obviously a rework since it had fingerprints all over but since it didn't have, bad pixels, etc. I kept it.

Yes, I get those too. The seal is different, when I peel it off I can clearly see the original transparent seal under it. Opened the back cover, warranty sticker on the screw is there untouch. Also, there's some finger print mark on the copper shield.
If this is reworked unit then I can say they still failed at it because mine has obvious screen lift. I fixed the screen with super glue and all is fine. But got to say that even their rework team is not competent enough. Wtf Asus?
Sent from my Nexus 7

So let me get this straight, you're complaining about some box and tape or seals but have a perfectly good N7 with no flaws or screen lift? Just be happy you have a good until.
Sent from my SPH-L710 using xda premium

shook187 said:
So let me get this straight, you're complaining about some box and tape or seals but have a perfectly good N7 with no flaws or screen lift? Just be happy you have a good until.
Sent from my SPH-L710 using xda premium
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That's exactly what I'm saying.
They can't resell used products and label them as new. That's a huge FTC violation. The reason they repackaged them is to attempt to fix the screen lift, whether it worked or not, you decide, but if you're wondering. Then that's why.
Sent from my Nexus S 4G using xda app-developers app

well the most ridiculous art is that after waiting for 2 days to hear back from google i contacted them again today and as soon as i started that i emailed you 2 days ago and have not heard back since, he was like yes i see you sent email and just 5 minutes ago your mail was picked and being worked on so just give it some time and you will see response i said ok fine ill give it 24 more hours, lets see what they say, i checked my unit is c60 so i definitely recieved an old reworked unit after paying full brand new price.... i definitely want a replacement unit mr.google and this time you better send me a new unit... i did read about screen lifts and then noticed a little screen lift on left side of screen it is lifted up from the frame but the right side is fine, i ushed it and it went back in but after an hour or so its back up... so this definitely is a reworked unit which was a total fail...

TECK said:
Send it back and get one from a store. Mines was a C80 batch and had a different box (easy to open) with only one seal:
First thing I checked was to make sure the seal is intact, before I purchased the tablet.
Also, why did you had to tell them about screws and other things? The discussion should of stopped right at the multiple scotch tapes. Personally, I would've not opened the box. Now, they will probably charge you a stocking fee because of that or not even refund it saying that you opened the case heh. They are in panic mode due to fairly high number of returned tablets, so I guess they don't like to hear "I want an exchange/refund."
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well my unit is c60 batch i checked. so i havent heard back from google yet total of 4 days now very lousy google service to catchup with customer`s complaints. i will try my best to return it without having to pay restocking fee. will never buy again from google, i would rather pay little extra and buy from store for peace of mind.

Did I receive an "open box" N7100....?

I just received my beautiful white N7100 and I purchased through Amazon Prime with Bluetekusa as the seller and I noticed that the box has NO seals on it like I have seen on almost every single unboxing and there was a fingerprint on the screen underneath the screen protector which is why I know that it has been opened... I did receive a US adapter inside the box but I think that they should be sealed and supply that as an external addition IMO... I am just really cautious when it comes to spending $700 on a phone that I have no idea where it came from and it has been opened...But, I am going to keep it and make sure it works correctly because I have been saving up for quite awhile and don't just wanna turn around and ship it right back.. Also, what kind of warranties are offered in the US for a phone like this (if any) cause I would like to be protected from at least mechanical failures... Thanks for any info or suggestions in advance!!

That sucks mate, of course it's always best get sealed box so that you surely know it is brandnew, but if there isn't any hairscratch and it's flawless phone then there's nothing to worry about.
Use display tester from market to see the display is perfect.
Sent from my GT-N7100 using xda premium

Be careful with the dodgy sellers on amazon. I never buy from third party sellers because of reasons such as this.
Sent from my GT-N7100 using xda app

What a strange story. There was another guy who got a note 2 in my country. With all the seals intact. However it was rooted and flashed with a custom kernel! Weird! I guess you can fake the seals.
His story:
vaud27 said:
hi. this is my first time posting on xda. i bought 2 galaxy note 2 from gray market(ghills) for me and for my sister. i checked the seals before opening the box. everything is fine and i bought the 2 note after checking it. when i got home i checked everything again and i see that my note 2 is already rooted. it has an app called supersu and i check the custom binary download and it says yes and the system status is also custom instead of official. i checked the other note but it is fine. i texted the owner of the shop where i bought the note and he told me that it is impossible for them to fake the seal of the box. he's also my 'suki' so i am confident in dealing with him. do you think they can fake the seal of the box and gave me a second hand unit? the unit is good as bnew in appearance. it has no dent or hairline scratches. the plastic in the back and in the front where also there when we open the box. even the charger, battery and the headset where still in the plastic just like the other note that i bought and everything is clean.
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Sent from my GT-N7100 using Tapatalk 2

Jobiza said:
That sucks mate, of course it's always best get sealed box so that you surely know it is brandnew, but if there isn't any hairscratch and it's flawless phone then there's nothing to worry about.
Use display tester from market to see the display is perfect.
Sent from my GT-N7100 using xda premium
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Fokas. said:
Be careful with the dodgy sellers on amazon. I never buy from third party sellers because of reasons such as this.
Sent from my GT-N7100 using xda app
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prinzhernan said:
What a strange story. There was another guy who got a note 2 in my country. With all the seals intact. However it was rooted and flashed with a custom kernel! Weird! I guess you can fake the seals.
Sent from my GT-N7100 using Tapatalk 2
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Ya I am probably over reacting but I am going to start testing it out in about an hour after the battery is fully charged and then I will know for sure if it's a keeper or not... I just have NEVER seen a box like mine on ANY unboxing video with no seals... Usually they have 3 seals... I purchased mine through Amazon Prime so I will have no problems returning it and getting a full refund if necessary... If I root this and install a custom recovery and rom can I get it back to factory state if I find it has problems within the first 30 days?? Cause that's what I had planned anyways and I did call Squaretrade and they said that they could not provide a warranty for my item... Kinda sucks! Any other options guys? Thanks!

shojus said:
Ya I am probably over reacting but I am going to start testing it out in about an hour after the battery is fully charged and then I will know for sure if it's a keeper or not... I just have NEVER seen a box like mine on ANY unboxing video with no seals... Usually they have 3 seals... I purchased mine through Amazon Prime so I will have no problems returning it and getting a full refund if necessary... If I root this and install a custom recovery and rom can I get it back to factory state if I find it has problems within the first 30 days?? Cause that's what I had planned anyways and I did call Squaretrade and they said that they could not provide a warranty for my item... Kinda sucks! Any other options guys? Thanks!
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Why could they not provide warranty? You got it without warranty? I would return it if I could but it all boils down to you. Hope your phone is okay. *crosses fingers*
Sent from my GT-N7100 using Tapatalk 2

prinzhernan said:
Why could they not provide warranty? You got it without warranty? I would return it if I could but it all boils down to you. Hope your phone is okay. *crosses fingers*
Sent from my GT-N7100 using Tapatalk 2
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I live in the US and it's an International phone so I guess Squaretrade says that it has to have a US warranty to be covered... Sucks!

I dont know if it would be possible to remove the seals without scratching the box.
Sent from my GT-N7100 using Tapatalk 2

3rd party resellers on Amazon are generally sketchy. I'd get from Newegg or wait on Amazon themselves to sell it direct. Too many shenanigans with resellers. They are generally shady people.

Nutsonfire said:
I dont know if it would be possible to remove the seals without scratching the box.
Sent from my GT-N7100 using Tapatalk 2
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I know that is exactly what I thought... I did find out it is from Trinidad and Tobago area with the country code and it appears to be working fine except it says I'm roaming on T-mobile? Something to do with the APN I imagine... But it definitely did not have seals like all of the others I have seen... I plugged into Kies and upgraded to the latest OTA and I'm good I believe... :good:

shojus said:
I know that is exactly what I thought... I did find out it is from Trinidad and Tobago area with the country code and it appears to be working fine except it says I'm roaming on T-mobile? Something to do with the APN I imagine... But it definitely did not have seals like all of the others I have seen... I plugged into Kies and upgraded to the latest OTA and I'm good I believe... :good:
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Roaming on t mobile? Weird. I guess just factory reset or flash a clean unbranded stock rom.
Sent from my GT-N7100 using Tapatalk 2

i bought from a guy never-msrp on ebay. which i bought phones from before. he thought he could get one up on me.. there was a double seal on the box over the original samsung seals! which wasnt put on perfect. so i assume these seal are easy to get if you can get phones in bulk. there was finger prints on the back cover. nick on the top. and finger print on the lense. opened a claim right away on ebay and won. send it back :good::good: should never have to pay that much and get a open product. thats bs

daddioj said:
i bought from a guy never-msrp on ebay. which i bought phones from before. he thought he could get one up on me.. there was a double seal on the box over the original samsung seals! which wasnt put on perfect. so i assume these seal are easy to get if you can get phones in bulk. there was finger prints on the back cover. nick on the top. and finger print on the lense. opened a claim right away on ebay and won. send it back :good::good: should never have to pay that much and get a open product. thats bs
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Many times imported (read: grey market) phones are opened so they can put a charging adapter in the box. I know my NIB Galaxy Nexus from the beginning of this year (from expansys) had been opened. It was to put a charging adapter in the box.
But the fingerprints are strange and suggest it wasn't NIB. eBay aggressively sides with the buyer, so I'm not surprised you won the case.

ericshmerick said:
Many times imported (read: grey market) phones are opened so they can put a charging adapter in the box. I know my NIB Galaxy Nexus from the beginning of this year (from expansys) had been opened. It was to put a charging adapter in the box.
But the fingerprints are strange and suggest it wasn't NIB. eBay aggressively sides with the buyer, so I'm not surprised you won the case.
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I guess in his case there was deceit involved as his phone had a nick on the top. I don't know how that could happen if your only intent was to put a charger in.
Sent from my GT-N7100 using Tapatalk 2

ericshmerick said:
Many times imported (read: grey market) phones are opened so they can put a charging adapter in the box. I know my NIB Galaxy Nexus from the beginning of this year (from expansys) had been opened. It was to put a charging adapter in the box.
But the fingerprints are strange and suggest it wasn't NIB. eBay aggressively sides with the buyer, so I'm not surprised you won the case.
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no there is no reason to open the box to put the charger in. you put it in the shipping box like a normal person. not open up someones brandnew phone. 100% feedback not there to scam anyone. first time i even opened up a case on anyone. i got my money back and he got his used scratched phone back. i'm glad your fond of 700 dollar used products because i am sure as hell not. and his newly feedback shows other buys saying openbox now. so i'm not the only one
even if they were opened to put a "charger" in state this in the auction number one. and number 2 dont try to reseal the box.
oh and btw hows this for resealing? didnt even try to do a good job lmao look at the double seal. i took this to send to paypal
http://i47.tinypic.com/2zzry2v.jpg

if the phone looks new and it had the sticker on the front of the screen, who cares if the box was opened.
Everytime a new device comes out, peoples OCD levels goes up.

daddioj said:
no there is no reason to open the box to put the charger in. you put it in the shipping box like a normal person. not open up someones brandnew phone. 100% feedback not there to scam anyone. first time i even opened up a case on anyone. i got my money back and he got his used scratched phone back. i'm glad your fond of 700 dollar used products because i am sure as hell not. and his newly feedback shows other buys saying openbox now. so i'm not the only one
even if they were opened to put a "charger" in state this in the auction number one. and number 2 dont try to reseal the box.
oh and btw hows this for resealing? didnt even try to do a good job lmao look at the double seal. i took this to send to paypal
http://i47.tinypic.com/2zzry2v.jpg
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Damn dude, chill out. You got your money back. Move on.

shook187 said:
if the phone looks new and it had the sticker on the front of the screen, who cares if the box was opened.
Everytime a new device comes out, peoples OCD levels goes up.
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new phone to the market. i want it sealed. and now that you bring up the sticker, the one that goes on the back battery cover fell right off because of dirt. it has nothing to do with OCD. product used. scratches. why should we have to pay full price for it. if you bought a new car and before you got in it. the dealer put a scratch in it would you still take it? lol
---------- Post added at 03:11 AM ---------- Previous post was at 03:10 AM ----------
ericshmerick said:
Damn dude, chill out. You got your money back. Move on.
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i'm chill. just responding to what others post. you chill.

This is why you buy from a reputable seller (i.e. Newegg). As if "never-msrp" isn't shady enough. Lesson learned, right?
Anyway, glad you got your money back. Not into getting into an idiotic comment war with you. Have a good one and better luck next time.

ericshmerick said:
This is why you buy from a reputable seller (i.e. Newegg). As if "never-msrp" isn't shady enough. Lesson learned, right?
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? newegg? your joking right. there shipping is a joke. always smashed boxes lol. and 2 peanuts in the box. to protect the product. lets not get started on them ha ha :good:

Just Got N10, Seal Broken

Jus received my N10, bought from a 3rd party who sells it through Amazon (NOT a used product, so all of Amazon's policies apply to this purchase), and there's a seal that says:
"if this seal has been broken or tampered with..."
And it's obviously broken. The N10 itself looks and smells brand new, should I return it immediately and not take any chances? Or are broken seals really a non-issue?

If it has no light bleed and everything else is perfect I wouldn't. I would keep it lol
Sent from my Nexus 10 using Tapatalk HD

If you bought it new and the seal is broke, wouldn't that void any warranty down the road if the unit fails? Unless this is just the seal on the box itself.

DizoAZ said:
If you bought it new and the seal is broke, wouldn't that void any warranty down the road if the unit fails? Unless this is just the seal on the box itself.
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How would they know that the seal was broken?

the_boo said:
How would they know that the seal was broken?
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After reading it again, wasn't sure if it was a seal on the tablet or on the box. If it was on the box, it's no issue.

DizoAZ said:
After reading it again, wasn't sure if it was a seal on the tablet or on the box. If it was on the box, it's no issue.
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Yea, the seal was on the box. I kinda figured it was just one of those things that companies say but don't really mean crap.
Kinda like how when I tell a customer at work, "Your refund should be credited to your account in 5-7 business days," when in actuality the refund arrives the very next day or 2 for them

I saw this discussed on another thread, possibly on another site. The concensus was that the exact boxes and the exact stickers create a situation where the seals rip during shipping.
I had to RMA my unit last month, and the new one I got did not have the sticker seals broken, but they were stressed. It was easy to see how they could get ripped just in shipment.
My guess is that is what happened...

I would politely but firmly complain *immediately* and request a swap-out. You paid for a new device. If the seal is broken, you have no way of knowing if you're getting a new device, or a refurb -- and if you have a refurb, there's every chance there's a good reason somebody returned it.
I guess it all depends how patient you are. This is an expensive device, I would personally not take that risk.

Buyer Beware Amazon Galaxy Note 10.1 2014 Sales

Just want to chime in with some info.
I purchased the Note 10.1 2014 from Amazon. I made sure it was a Brand New one and paid the full price.
I got the item and the seal was broken on the box. No big deal "or so I thought" It then took 2 over the air update however now it would randomly reboot and restart.
I contact Amazon and they apologize and say they will ship me a New one overnight.
I pick that one up and same deal .. The Samsung seal is broken so I know it was an opened item. This is the 2nd one. I contacted Amazon and I will be getting a full refund. I will go to Best Buy and pick one up.
Can anyone here tell me is it common practice for Amazon to open these tablets before shipping the. They were all sold by amazon not a 3rd party seller. Needless to say I was highly upset.
I usually get my holiday shopping done at Amazon but not this year. This has left a really bad taste in my mouth. What are your experiences.
Should I be concerned.

Was the shipping package opened? It might be your courier who is opening up your tablet to inspect it.

NOPE..
CircleSquare said:
Was the shipping package opened? It might be your courier who is opening up your tablet to inspect it.
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The shipping packing was intact both times. The tablets themselves were opened with a broken seal. I am debating on if I should send the the second one back however I am sending it back. At least If I go to Best Buy I have the satisfaction of knowing I am the only one who opened the box. Also a note... The 2nd one took 3 OTA updates when I took it out. Also the serial number seems to be good as it allowed me to get the perks. should i be concerned as to why the box was opened.

alynch75 said:
Just want to chime in with some info.
I purchased the Note 10.1 2014 from Amazon. I made sure it was a Brand New one and paid the full price.
I got the item and the seal was broken on the box. No big deal "or so I thought" It then took 2 over the air update however now it would randomly reboot and restart.
I contact Amazon and they apologize and say they will ship me a New one overnight.
I pick that one up and same deal .. The Samsung seal is broken so I know it was an opened item. This is the 2nd one. I contacted Amazon and I will be getting a full refund. I will go to Best Buy and pick one up.
Can anyone here tell me is it common practice for Amazon to open these tablets before shipping the. They were all sold by amazon not a 3rd party seller. Needless to say I was highly upset.
I usually get my holiday shopping done at Amazon but not this year. This has left a really bad taste in my mouth. What are your experiences.
Should I be concerned.
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I am returning a unit I got from Amazon. and I was thinking the same thing. It had a problem with the case making creaking sounds when handled. Also I noted that the plastic protection on the sides wasn't present. This made me very suspicious. I wasn't going to paid new for a case problem that was a constant distraction. They send me another one and its fine. However, I thought about going to Best Buy instead of getting another one from Amazon. I guess the only reason to open one if it was dropped and they wanted to check to see if was broken, otherwise no it isn't a common practice for them or anyone else to open them. They are suppose to come fresh from factory, no seals broken.
Just have to be an informed buyer now-a-days.
Doc

I had the same issue. They sent me two units that had both seals broken. The third one had only one seal broken. The tablet is in perfect shape but i still complained until they gave me 20% off to keep it. It was on sale for 519 with 104 more off i figured id take a chance. So far no issues.
The strange thing about the open seals is that they were all opened in the same manner.. seemed odd that they would all have the same tear pattern.. not sure how to explain.
If you get an open seal and want a deal.. contact by chat and raise a little cain..
Sent from my SM-P600 using xda app-developers app

@op I have read some other people on amazon have had this happen to their 2014's too. Strange.

samwifi said:
I had the same issue. They sent me two units that had both seals broken. The third one had only one seal broken. The tablet is in perfect shape but i still complained until they gave me 20% off to keep it. It was on sale for 519 with 104 more off i figured id take a chance. So far no issues.
The strange thing about the open seals is that they were all opened in the same manner.. seemed odd that they would all have the same tear pattern.. not sure how to explain.
If you get an open seal and want a deal.. contact by chat and raise a little cain..
Sent from my SM-P600 using xda app-developers app
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I did that they gave me a $40 credit. Should I keep the note or send it back. What do you guys think. My only fear is someone had it and botched a flash or something and sent it back. How can I tell if the firmware has been tampered with or of somone triggered the Knox counter or the flash counter.

they had the issue with the original note 10.1 a year ago. ithink someone replied that amazon's response was that they opened them to verify that the correct item was in the box before shipment. mine that i ordered last year was intact.

ok what do you think
samwifi said:
I had the same issue. They sent me two units that had both seals broken. The third one had only one seal broken. The tablet is in perfect shape but i still complained until they gave me 20% off to keep it. It was on sale for 519 with 104 more off i figured id take a chance. So far no issues.
The strange thing about the open seals is that they were all opened in the same manner.. seemed odd that they would all have the same tear pattern.. not sure how to explain.
If you get an open seal and want a deal.. contact by chat and raise a little cain..
Sent from my SM-P600 using xda app-developers app
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madsquabbles said:
they had the issue with the original note 10.1 a year ago. ithink someone replied that amazon's response was that they opened them to verify that the correct item was in the box before shipment. mine that i ordered last year was intact.
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Okay so what do you guys think. should i keep the 2nd one. it seems to have no issue other than the seal being broken. They only gave me a $40 credit. Should I just send them back and look elsewhere. really need some sound advice.

This happens with all at some point. I've been with Amazon for a few years now and only had this happen once I THINK. Yet I always try to make sure it has "PRIME" by it. I've had this happen with NewEgg. I still buy from them.
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alynch75 said:
Okay so what do you guys think. should i keep the 2nd one. it seems to have no issue other than the seal being broken. They only gave me a $40 credit. Should I just send them back and look elsewhere. really need some sound advice.
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Well if it still has warranty and works flawless. Keep it. You got $40.

Zeblade said:
This happens with all at some point. I've been with Amazon for a few years now and only had this happen once I THINK. Yet I always try to make sure it has "PRIME" by it. I've had this happen with NewEgg. I still buy from them.
---------- Post added at 12:30 PM ---------- Previous post was at 12:29 PM ----------
Well if it still has warranty and works flawless. Keep it. You got $40.
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Mine arrived from Amazon fine. If the table works fine & you got money back, then you are ahead of the game !

I bought 2 from Amazon. Had no problems at all. Seals were intact and they work great. Sounds like you are one lucky person. If yours works and you got money off then you got a better deal than me.

I had the same thing happen with every PC hard drive that I get from Amazon, too. They told me it's too easy be the manufacturer to put the wrong driven in the box, and then it becomes Amazon's problem one it's in the hands of the customer.
Sent from my SM-P600 using Tapatalk 4

I say keep it as well. I kept mine and am very happy. On thing you can do is register the tablet with samsung and i believe they will tell you if the tablet has been registered already.. giving you a sense if the tablet was really used at all.
Its so odd to me that the amazon reps did not tell me that opening packages was their standard or common practice. All three times they appologized.. and said they were escalating the issue to check inventory. And then gave we 20% off.. which i couldnt refuse. Why would this be a common practice? The label says "if this seal is broken.." basically dont keep it.. if this is a common practice, then they are ensuring a large number of returns since most people are extremely "non-technical" and will obey the sticker..
Sent from my SM-P600 using xda app-developers app

I remember people reporting this a month ago with the 2014 release. I just figured they were unlucky. I recently order two of the older model for some family friends and both seals were broken. Requested a return and shipped it back.
The whole "were making sure everything is in there" doesn't make sense to me. Samsung pretty much promises it is and assumes responsibility by putting the seal on in the first place. It just seems like amazon is asking for trouble. Maybe im missing something that someone will explain for me.

That is BS. It seems they are turning around and reselling returns. And here I have one in my cart at amazon

SUCCESS
Barsky said:
That is BS. It seems they are turning around and reselling returns. And here I have one in my cart at amazon
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If its open when you get it. Call them and make them give you a credit or a discount. strange thing is we just ordered a Nexus 7 2013 version right after the Galaxy Note 10.1 2014.. Guess what the Nexus 7 2013 has all seals intact. So what is the big deal removing them from the Galaxy Note 10.1 2014

alynch75 said:
If its open when you get it. Call them and make them give you a credit or a discount. strange thing is we just ordered a Nexus 7 2013 version right after the Galaxy Note 10.1 2014.. Guess what the Nexus 7 2013 has all seals intact. So what is the big deal removing them from the Galaxy Note 10.1 2014
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Yeah. Well, the upside is this is Amazon, and I can't imagine anywhere that makes returns easier. They pay return shipping for many reasons.

So, just got my Note 10.1 2014 from Amazon. One tab was broken, the flap not even tucked in. the box itself was properly sealed.
I can tell the protetive plastics were messed with. I do believe this was a returned item, but can't be sure. It's pretty annoying for such an expensive product and I may make them keep sending replacements until I get a properly sealed one. Haven't yet decided.
For that matter, I am not even decided if I Want this tab over the original note 10.1 I am replacing (if I keep this). sigh.
Anyway, it the ir blaster window on the top of your tabs raised vs flush to the bezel?
Also, with the black model, are the usb cable and ac adapter really White?
Thanks

They just replied to me offering 15% off. That's $82
Now, I have already found out the white cables with black unit is normal...That is how my brother's came from amazon (sealed). He says they did that on the S4 as well. Probably run by best buy to see how raised the IR window should be. This one seems like a lot. But for $82 off, could be well worth it.

Nexus 6 Replacement by Motorola

Hello,
I just wanted to share my experience that I had with Motorola regarding replacement of my Nexus 6.
So, I have had my Nexus 6 for a little over a month. (Just long enough to not be able to return it) I have noticed screen "burn in" really bad where the navigation bar and status bar are located. So bad that I can see a "ghost" of my navigation and status bar icons when watching videos on YouTube. I tried to prevent it, keeping brightness down and display timeout on 30 seconds. Apparently I received a very poor quality display.
Anyways, I contacted Motorola about this and I wanted to share their return policy and procedures. Motorola will give you two options.
Option One: "Standard Replacement Service" They will email you a return shipping label. The label is standard FedEx Ground. You then use the label to return your defective Nexus 6 to them. Once they receive it, they will ship you a "Like New" device within 5 business days.
Option Two: "Premium Replacement Service" They will ship you a Brand New Nexus 6 via FedEx 2nd Day Air. Included in the package will be a return shipping label to return the defective Nexus 6. This option has a service charge of $24.99 AND they require you to provide them with a credit card, which they issue a security hold on in the amount of $500.00.
I originally went with option one yesterday, but then I decided against it and called back right away this morning to cancel the RMA and created a new RMA and went with option two. I really didn't want to go without my phone for two weeks.
I found out that the only thing not covered under warranty "repair" is liquid / extreme moisture. The Nexus 6 one year warranty covers repair / replacement of damaged devices! If your Nexus 6 is out of the one year warranty, a $175 fee is charged for malfunctioning or damage. (Still a good deal in my opinion)
https://motorola-global-portal.cust..._answer_detail/a_id/102486/p/30,6720,9293#fix

Not all of your info is accurate. I've had a Nexus 6 I purchased through Sprint in April, and about two months ago I dropped it causing the screen to shatter. There was also a dent in the upper left corner and for reasons I couldn't figure out the micro USB port ceased to work.
Naturally, I checked out the repair service for Motorola and found that my phone was still within the one year limited warranty period. I sent my phone in with the bootloader unlocked, rooted, running XtraSmooth MM preview using option one as you described above and switched to using a Verizon GS5 while I waited. 4 days later I received a brand new replacement Nexus 6 and wasn't charged anything for my damaged phone nor denied service due to software modifications.
It was incredibly quick and hassle free, and I would definitely give their repair service a 5/5 stars for quality service and speed.
Now, if your phone is older than a year you WILL have to pay a fee for repairs. However, if your phone is relatively new you can easily claim warranty twice within that first year.
Also, I've never experienced this burn in people talk about on either of my devices so if they claim it's been rectified, it probably has.

Shilalygawd said:
Not all of your info is accurate. I've had a Nexus 6 I purchased through Sprint in April, and about two months ago I dropped it causing the screen to shatter. There was also a dent in the upper left corner and for reasons I couldn't figure out the micro USB port ceased to work.
Naturally, I checked out the repair service for Motorola and found that my phone was still within the one year limited warranty period. I sent my phone in with the bootloader unlocked, rooted, running XtraSmooth MM preview using option one as you described above and switched to using a Verizon GS5 while I waited. 4 days later I received a brand new replacement Nexus 6 and wasn't charged anything for my damaged phone nor denied service due to software modifications.
It was incredibly quick and hassle free, and I would definitely give their repair service a 5/5 stars for quality service and speed.
Now, if your phone is older than a year you WILL have to pay a fee for repairs. However, if your phone is relatively new you can easily claim warranty twice within that first year.
Also, I've never experienced this burn in people talk about on either of my devices so if they claim it's been rectified, it probably has.
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They repaired (replaced) your broken device for free? That is amazing! The reps I talked to advised me it was $175 for damage repair. (Because they just replace it I guess) So your saying you get 2 claims during the one year warranty for damage even?
Did Google still own Motorola when you sent your phone in?

Rektifying said:
They repaired (replaced) your broken device for free? That is amazing! The reps I talked to advised me it was $175 for damage repair. (Because they just replace it I guess) So your saying you get 2 claims during the one year warranty for damage even?
Did Google still own Motorola when you sent your phone in?
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I sent it in last month. Yeah, it was free, and you're supposed to have two free claims within your first year. I've only used one so I have no proof of that. Maybe I got lucky and got a nice technician.

Shilalygawd said:
I sent it in last month. Yeah, it was free, and you're supposed to have two free claims within your first year. I've only used one so I have no proof of that. Maybe I got lucky and got a nice technician.
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No, you are correct! I seem to have been miss informed, kinda. I just checked Nexus 6 warranty info @ Motorola.com.
The ONLY thing excluded from warranty "repair" is liquid damage / extreme moisture damage. If you have owned your Nexus 6 for longer than one year, THEN the $175 fee is charged for a malfunctioning or damaged device. People need to know this! I wonder how many people replaced their own displays that they broke, tossed out, sold for parts, etc their damaged Nexus 6's not knowing that Motorola would have repaired it for free had they just sent it in for free.
I am glad I now know this! Not to mention, I will have proof of "purchase" for my Nexus 6 because they are shipping me the new device. So I have a year from today pretty much.
Thank you for posting! I would have never looked and been misguided by not one, but two reps!
Also, I did a full wipe, stock flash, bootloader locked my device just to be safe. I mean, they are holding $500 hostage on my credit card. lol. I'm not taking any chances!

"Burn in" is covered but its pointless. Amoleds will "burn in" except if hide the softkeys. Dealing with "burn in" was better than unknowns of refurb.
Shattered screens are not covered by warranty. They charge $175 whether in or out of warranty.

Visi0nofExcellence2 said:
"Burn in" is covered but its pointless. Amoleds will "burn in" except if hide the softkeys. Dealing with "burn in" was better than unknowns of refurb.
Shattered screens are not covered by warranty. They charge $175 whether in or out of warranty.
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That is what I would assume, but reading the warranty guidelines the only thing stated as not being covered is liquid damage.

Visi0nofExcellence2 said:
"Burn in" is covered but its pointless. Amoleds will "burn in" except if hide the softkeys. Dealing with "burn in" was better than unknowns of refurb.
Shattered screens are not covered by warranty. They charge $175 whether in or out of warranty.
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Not saying you're wrong, but feel free to tell that to my no-charge busted screen warranty claim.
Most manufacturers have a one year limited warranty, and you don't have to provide proof of purchase unless asked. Usually the date you bought the device and where you bought it will suffice. I got my girlfriend's S5 fixed for free by Samsung at the same time my Nexus 6 was replaced. She dropped it and busted the LCD. Warranty covered it too.

I wanted to chime in with my recent experience. Im still waiting on my replacement (should be today). My nexus 6 was having the split screen issue no matter what rom or kernel I was running and the USB port was really loose (was interfering with android auto). I went with option 2 and they told me they are sending a like new not brand new.

ILuvRice said:
I wanted to chime in with my recent experience. Im still waiting on my replacement (should be today). My nexus 6 was having the split screen issue no matter what rom or kernel I was running and the USB port was really loose (was interfering with android auto). I went with option 2 and they told me they are sending a like new not brand new.
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Update....so gotta give Motorola support props. I had also joked that they could send me an white 64GB (mine was 32gb blue) and they said they can't do that. Told him no problem. Well, to my surprise, they sent me a brand new white 64gb. The box was still factory sealed and includes a brand new charger and cable. Lucky Me!

ILuvRice said:
Update....so gotta give Motorola support props. I had also joked that they could send me an white 64GB (mine was 32gb blue) and they said they can't do that. Told him no problem. Well, to my surprise, they sent me a brand new white 64gb. The box was still factory sealed and includes a brand new charger and cable. Lucky Me!
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That is awesome! Congrats on that! Now you have my hopes up... lol. I asked if I could receive a Cloud White instead of Midnight Blue. He advised me that he could not do that but that he would notate my RMA that I requested a Cloud White instead so it would be up to the warehouse if they wanted to make an exception. I have been thinking about getting a cloud white replacement housing and back. I found a site that sells true oem parts and it would cost me $40.00 all said and done. But it would be awesome if they just sent me a Cloud White!
Also, everyone that I have heard of that has had their Nexus 6 replaced by Motorola in the last few months has received a factory sealed device in retail packaging with the original retail accessories. I seriously don't think that they are refurbished devices. I have or know people who have received refurbished electronics from warranty claims before such as Blu Ray players, computer components, phones, tablets, etc. (I'm the family tech) They seem to usually be in unmarked packaging, and just the unit itself with no accessories.
I could be wrong but I can't see a company packing refurbs in retail packaging, sealed with all of the normal included accessories.
I helped my uncle with his iPhone 5 in the past and a LG Tablet. We sent them both in for warranty repair and he received refurbs back in non-retail packaging with no accessories. (They had different serial numbers so I doubt they were repaired. Sprint even wanted to charge him $35 for activation on the iPhone 5. lol)

Rektifying said:
That is awesome! Congrats on that! Now you have my hopes up... lol. I asked if I could receive a Cloud White instead of Midnight Blue. He advised me that he could not do that but that he would notate my RMA that I requested a Cloud White instead so it would be up to the warehouse if they wanted to make an exception. I have been thinking about getting a cloud white replacement housing and back. I found a site that sells true oem parts and it would cost me $40.00 all said and done. But it would be awesome if they just sent me a Cloud White!
Click to expand...
Click to collapse
Good luck!

ILuvRice said:
Update....so gotta give Motorola support props. I had also joked that they could send me an white 64GB (mine was 32gb blue) and they said they can't do that. Told him no problem. Well, to my surprise, they sent me a brand new white 64gb. The box was still factory sealed and includes a brand new charger and cable. Lucky Me!
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You have me regretting not doing this on my claim. #dat32bluelifedoe

ILuvRice said:
Update....so gotta give Motorola support props. I had also joked that they could send me an white 64GB (mine was 32gb blue) and they said they can't do that. Told him no problem. Well, to my surprise, they sent me a brand new white 64gb. The box was still factory sealed and includes a brand new charger and cable. Lucky Me!
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I wasn't so lucky. I received my replacement Nexus 6 today. It was in a moto care box. The phone itself in the box was in a bubble wrap sleeve. Everyone I have heard of got a new in retail box replacement, but not me! lol. The phone did have the factory plastic thing on the screen, and after VERY close examination of the device there is not so much as a tiny knick or scratch or a single spec of dust in the speaker grills. I'm not sure what to make of it. Either the rep I talked to lied to me, or they have new devices that they issue in non-retail packaging.
Anyone receive their replacement like this?

Rektifying said:
I wasn't so lucky. I received my replacement Nexus 6 today. It was in a moto care box. The phone itself in the box was in a bubble wrap sleeve. Everyone I have heard of got a new in retail box replacement, but not me! lol. The phone did have the factory plastic thing on the screen, and after VERY close examination of the device there is not so much as a tiny knick or scratch or a single spec of dust in the speaker grills. I'm not sure what to make of it. Either the rep I talked to lied to me, or they have new devices that they issue in non-retail packaging.
Anyone receive their replacement like this?
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I have received one each way. One in retail package, new sealed box, and another that was in bubblewrap sleeve with plastic on it. I'm betting that the bubble wrapped one is probably a refurb, but if it is, mine was flawless as well, so they probably tore it apart, put a new screen, back/side casing and speaker grill set in it. There are a few other companies I've gotten refurbs from over the years that were this good, but not many.

Well, never mind I guess. I thought it looked like a brand new device but it clearly is not. The display is worse than the one I was replacing. It looks like this is going to be a fun ride. I would literally rather keep the one I have than the one they sent me... It has worse burn in on the nav bar than mine did. Also, there is a dark hue on I would say 1/4 of the bottom of the display. As if it is not as bright as the rest.
This is definitely going back to Motorola! I am going to call them now.

PWn3R said:
I have received one each way. One in retail package, new sealed box, and another that was in bubblewrap sleeve with plastic on it. I'm betting that the bubble wrapped one is probably a refurb, but if it is, mine was flawless as well, so they probably tore it apart, put a new screen, back/side casing and speaker grill set in it. There are a few other companies I've gotten refurbs from over the years that were this good, but not many.
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Oh I see. I hate refurbished replacements. I don't know why, and I know they "inspect" them but I just hate the idea of it I guess. I mean, mine looked brand spanking new but judging by the serious nav bar burn in and how the bottom 1/4 of the display was darker, almost pinkish hue to it, the display was definitely from a used unit.
I was just on the phone with Motorola for over an hour. I explained to a supervisor in the escalations department how I paid the $24.99 and let them hold $500+ dollars on my credit card, only to receive a worse device than the one I originally had. So, he said that in order for him to send another replacement immediately that he would have to issue another $500 security hold. BUT, when he created my RMA he set it up so that I will be receiving a Brand New, 64GB Cloud White. I originally had a 32GB Midnight Blue! This is awesome! I went from super frustrated to super happy. lol. Motorola definitely has some of the better customer service that I have experienced to say the least. He offered the 64GB upgrade for the inconvenience, which I told him I greatly appreciated but I would love if he could send me a cloud white version as well.

I have a minor screen issue, get tearing like once a month on some kernels, but Couple times a day on others. Scarred to warranty because everything else is great.

i just got off the phone with motorola because of deep scratches and i've started to notice after occasional reboots, my SIM card will not read. i'll have to pull it and re-insert it 3-4 times until it actually picks up. i've tried cleaning the SIM slot with a soft bristled toothbrush several times but still happening. so according to motorola, nevermind the SIM problem, if there's a scratch on the screen i'll have to pay $175 plus taxes. for those looking for the warranty guidelines, here you go:
http://motorola-global-portal.custhelp.com/euf/assets/downloads/MOTOROLA%20MOBILITY%20INC-LIMITED%20GLOBAL%20WARRANTY-MOBILE%20PHONES-AUGUST%202011.pdf

asilentcivilian said:
i just got off the phone with motorola because of deep scratches and i've started to notice after occasional reboots, my SIM card will not read. i'll have to pull it and re-insert it 3-4 times until it actually picks up. i've tried cleaning the SIM slot with a soft bristled toothbrush several times but still happening. so according to motorola, nevermind the SIM problem, if there's a scratch on the screen i'll have to pay $175 plus taxes. for those looking for the warranty guidelines, here you go:
http://motorola-global-portal.custhelp.com/euf/assets/downloads/MOTOROLA%20MOBILITY%20INC-LIMITED%20GLOBAL%20WARRANTY-MOBILE%20PHONES-AUGUST%202011.pdf
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Damn! The person who posted about sending his in damaged got extremely lucky! So they told you that if it even had a scratch on it that you would have to pay $175 to have it replaced?