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I might be getting a replacement G1. Many people already have, but they only replace it with a refurbished one. What is the condition of them?
If you are with in your 14 day period, you should be getting a brand new one. If you are beyond that, you will get a refurb. In my past experience, refurbs through tmobile looked just like new ones (they probably put a fresh casing on them after they fix the internals).
I got a refurbished g1 and I couldn't tell that it wasn't new.
SolemnWishing said:
I might be getting a replacement G1. Many people already have, but they only replace it with a refurbished one. What is the condition of them?
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ive had 2 replacements... i never knew they wher refurbished until now... lol
Refurbs go through a lot more testing than new units do and they normally put new casings on refurbs.
Something someone who worked for Seagate once told me... what THEY do for the refurbs is this; they take everything off until all they are left with is the disk body, then they strip and repaint the body and install all new guts and cover and slap on a sticker with a green line that says "refurbished". In other words, its a new disk with one non-critical used piece so they can legitimately call it a refurb. The entire point of doing this is that it becomes false advertising to RESELL it AS NEW... even though it is. I suspect that most electronics manufacturers do some variation of this.
Im on my 5th one. The biggest problem was a blown speaker.
lbcoder said:
Something someone who worked for Seagate once told me... what THEY do for the refurbs is this; they take everything off until all they are left with is the disk body, then they strip and repaint the body and install all new guts and cover and slap on a sticker with a green line that says "refurbished". In other words, its a new disk with one non-critical used piece so they can legitimately call it a refurb. The entire point of doing this is that it becomes false advertising to RESELL it AS NEW... even though it is. I suspect that most electronics manufacturers do some variation of this.
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What is the point of all that? Why not just send out a brand new product to the consumer then?
What comes in the box when you get a refurb phone? charger? another case??
Anyone know?
so i decided to buy a nexus 7 and ordered one through google play store, amazingly recieved mine in 2 days, when i recieved box it had 2 seals on each side and one of each was cut open and other was on top as shown clearly in pics attached, well i started using it, and next day i opened the back of tab and to my surprise the seal sticker on the screws were tempered already as the screwdrver had been used to opem the screws, that really made me feel screwed, i paid for a brand new unit and what i got is a refurbished unit, wtf google i called them and talked to representative when i told him about seals on screws he put me on hold for good 10 minutes and came back telling me i talked to my 2 supervisors and they say we do not ship refurbished unit we even send replacement units in warrenty as new not refurbished then i insisted again and he put me on hold again came back again telling me i talked to my supervisor and he told me that opening back voids the warrenty i said it pops off i did not unscrew anything he said it still voids warrenty i said ok lets just forget about if i popped back off say i id not do that please explain me the 2 seals on box one of which is cut open, then he ws like it might have been opened to check the screen issues we had in past, i was like no im not satisfied jjust gimme email address so i can send you pics and show you what i am trying to tell you, so he sent me email and i sent him these pics and waiting to see what they say. only reason im pissed is that i paid full price for a brand new unit and what i get is a refurbished unit wtf.. lets see what happens now, anyone else experienced same?
for some people it doesnt matter, but for me it is a concern...
I agree with you. You paid for a new N7 not a refurbished one! If I got that unit, it would have gone straight back. To start with, it has been sent back for a reason, more than likely screen lift. Possibly other faults with it.
I did read somewhere on here that open the back does not void the warranty because it's meant to be easily accessible, as long as you don't mess around with any of the internals.
Even if they don't want to replace it, you should at least get some money off. It's not your fault that someone has tightened the screws up......
Send it back....
Sent from my Nexus 7 using Tapatalk 2
Send it back and get one from a store. Mines was a C80 batch and had a different box (easy to open) with only one seal:
First thing I checked was to make sure the seal is intact, before I purchased the tablet.
Also, why did you had to tell them about screws and other things? The discussion should of stopped right at the multiple scotch tapes. Personally, I would've not opened the box. Now, they will probably charge you a stocking fee because of that or not even refund it saying that you opened the case heh. They are in panic mode due to fairly high number of returned tablets, so I guess they don't like to hear "I want an exchange/refund."
Yes, they do rework the affected units and resell them as new. If you're not happy then return it. The latest one I bought was obviously a rework since it had fingerprints all over but since it didn't have, bad pixels, etc. I kept it.
Yes, I get those too. The seal is different, when I peel it off I can clearly see the original transparent seal under it. Opened the back cover, warranty sticker on the screw is there untouch. Also, there's some finger print mark on the copper shield.
If this is reworked unit then I can say they still failed at it because mine has obvious screen lift. I fixed the screen with super glue and all is fine. But got to say that even their rework team is not competent enough. Wtf Asus?
Sent from my Nexus 7
So let me get this straight, you're complaining about some box and tape or seals but have a perfectly good N7 with no flaws or screen lift? Just be happy you have a good until.
Sent from my SPH-L710 using xda premium
shook187 said:
So let me get this straight, you're complaining about some box and tape or seals but have a perfectly good N7 with no flaws or screen lift? Just be happy you have a good until.
Sent from my SPH-L710 using xda premium
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That's exactly what I'm saying.
They can't resell used products and label them as new. That's a huge FTC violation. The reason they repackaged them is to attempt to fix the screen lift, whether it worked or not, you decide, but if you're wondering. Then that's why.
Sent from my Nexus S 4G using xda app-developers app
well the most ridiculous art is that after waiting for 2 days to hear back from google i contacted them again today and as soon as i started that i emailed you 2 days ago and have not heard back since, he was like yes i see you sent email and just 5 minutes ago your mail was picked and being worked on so just give it some time and you will see response i said ok fine ill give it 24 more hours, lets see what they say, i checked my unit is c60 so i definitely recieved an old reworked unit after paying full brand new price.... i definitely want a replacement unit mr.google and this time you better send me a new unit... i did read about screen lifts and then noticed a little screen lift on left side of screen it is lifted up from the frame but the right side is fine, i ushed it and it went back in but after an hour or so its back up... so this definitely is a reworked unit which was a total fail...
TECK said:
Send it back and get one from a store. Mines was a C80 batch and had a different box (easy to open) with only one seal:
First thing I checked was to make sure the seal is intact, before I purchased the tablet.
Also, why did you had to tell them about screws and other things? The discussion should of stopped right at the multiple scotch tapes. Personally, I would've not opened the box. Now, they will probably charge you a stocking fee because of that or not even refund it saying that you opened the case heh. They are in panic mode due to fairly high number of returned tablets, so I guess they don't like to hear "I want an exchange/refund."
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well my unit is c60 batch i checked. so i havent heard back from google yet total of 4 days now very lousy google service to catchup with customer`s complaints. i will try my best to return it without having to pay restocking fee. will never buy again from google, i would rather pay little extra and buy from store for peace of mind.
Has anyone else received their nexus 10 with the black "do not accept if seal is broken" stickers ripped? I'm in the uk if that makes any difference. The battery was at 65% (though it looks like this is normal/common). It might not be an issue except it also has light bleed in the corners so I guess I'll be returning it.
nope, but the screen looked awful when I got mine, covered in crap with a scratchy bit in the middle, then I realised it was a peel off cover and it was pristine underneath
You should be able to send it back, I'm sure they'll know if someone else opened it, was quite suprised when I booted mine up and I was greeted with my name on the log-in screen.
My seals were broken too..
Mine was broken too, also sought bleed at right bottom, thinking of returning and buying nexus 7
sent from s3 running Viking way
Mine came with 61% charged battery and my seals were in tact.
My replacement had one broken seal. So I guess its still okay since it wasn't opened and tampered with.
Sent from my Nexus 10 using Tapatalk HD
Yes mine was delivered yesterday by tnt. Bag torn and seals broken. Not accepting that. Disgusted.
Rang the number for returns and an American answered. Very slick on the phone and offered apologies. No way am I having that. Play store should be ashamed of themselves.
Will never deal with them again. How are you supposed to give that as a gift ffs.
Bru87tr said:
Mine came with 61% charged battery and my seals were in tact.
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65 but sealed for me
Sent from my Nexus 10 using xda app-developers app
Mine was intact!
My seal was also broken and box was ripped on one corner, Im too impatient to send back and wait for another.
battery was about 65%
mikehulme1983 said:
My seal was also broken and box was ripped on one corner, Im too impatient to send back and wait for another.
battery was about 65%
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I'd be interested to know why some peoples' seals were broken. Is it being a return the most likely explanation? Was there any light bleed? I really don't expect to pay £400 for a return.
I've had 3 Nexus 10's so far - one purchase and two replacements for various problems.
There were plain white seals on the first that were in tact, but the two replacements both had black Samsung seals that were broken.
I had 2 seals
One broken, other one not
Battery was also discharge around 65%
No issue until now
PS: purchase 2 weeks ago in france
Original had packing tape seal but no Samsung Seal. Second nexus had 1/2 the seals broken.
risktaker said:
Original had packing tape seal but no Samsung Seal. Second nexus had 1/2 the seals broken.
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I ordered mine the Friday after the Tuesday launch and only had clear packing tape on the short ends of the box.
Replacement arrived and just one of the black seals broken this time. These people are utter garbage. I have never paid for anyhting worth £400 before which has been tampered with before i even get my hands on it. Again i cannot really give as a gift so a third one is going to have to be ordered. Another freeze on my debit card of £400 meaning over a grand in a week which has been held onto by Google. And no returns stickers for the first one menaing i will have to ring them again in the USA to discuss.
I am wondering, have they found a way to get into the box by just breaking one seal and tampering with the device. I suspect it is easily doable.
Never have i dealt with any company so unprofessional.
Tosh3004 said:
Replacement arrived and just one of the black seals broken this time. These people are utter garbage. I have never paid for anyhting worth £400 before which has been tampered with before i even get my hands on it. Again i cannot really give as a gift so a third one is going to have to be ordered. Another freeze on my debit card of £400 meaning over a grand in a week which has been held onto by Google. And no returns stickers for the first one menaing i will have to ring them again in the USA to discuss.
I am wondering, have they found a way to get into the box by just breaking one seal and tampering with the device. I suspect it is easily doable.
Never have i dealt with any company so unprofessional.
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I would give up you know. They are just passing around rma devices. I would return them all. And wait for a month till new devices are made. I have the same problem.
Tosh3004 said:
Yes mine was delivered yesterday by tnt. Bag torn and seals broken. Not accepting that. Disgusted.
Rang the number for returns and an American answered. Very slick on the phone and offered apologies. No way am I having that. Play store should be ashamed of themselves.
Will never deal with them again. How are you supposed to give that as a gift ffs.
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You sure the Play Store is to blame? Maybe customs is opening them in some countries? I know quite a few places that open items to inspect them, especially if it is electronics.
EniGmA1987 said:
You sure the Play Store is to blame? Maybe customs is opening them in some countries? I know quite a few places that open items to inspect them, especially if it is electronics.
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Random checking on consignments perhaps, but there's no way customs in any country would open 90% of the devices in a consignment.
This is clearly the logistics handlers (Computer 2000 in the UK) being told to recycle RMA'd devices.
Utterly shameful IMO.
I just got my nexus 10 today and had them install my user info. When I opened the box, both black seals were intact.
Sent from my Nexus 10 using xda app-developers app
Just want to chime in with some info.
I purchased the Note 10.1 2014 from Amazon. I made sure it was a Brand New one and paid the full price.
I got the item and the seal was broken on the box. No big deal "or so I thought" It then took 2 over the air update however now it would randomly reboot and restart.
I contact Amazon and they apologize and say they will ship me a New one overnight.
I pick that one up and same deal .. The Samsung seal is broken so I know it was an opened item. This is the 2nd one. I contacted Amazon and I will be getting a full refund. I will go to Best Buy and pick one up.
Can anyone here tell me is it common practice for Amazon to open these tablets before shipping the. They were all sold by amazon not a 3rd party seller. Needless to say I was highly upset.
I usually get my holiday shopping done at Amazon but not this year. This has left a really bad taste in my mouth. What are your experiences.
Should I be concerned.
Was the shipping package opened? It might be your courier who is opening up your tablet to inspect it.
NOPE..
CircleSquare said:
Was the shipping package opened? It might be your courier who is opening up your tablet to inspect it.
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The shipping packing was intact both times. The tablets themselves were opened with a broken seal. I am debating on if I should send the the second one back however I am sending it back. At least If I go to Best Buy I have the satisfaction of knowing I am the only one who opened the box. Also a note... The 2nd one took 3 OTA updates when I took it out. Also the serial number seems to be good as it allowed me to get the perks. should i be concerned as to why the box was opened.
alynch75 said:
Just want to chime in with some info.
I purchased the Note 10.1 2014 from Amazon. I made sure it was a Brand New one and paid the full price.
I got the item and the seal was broken on the box. No big deal "or so I thought" It then took 2 over the air update however now it would randomly reboot and restart.
I contact Amazon and they apologize and say they will ship me a New one overnight.
I pick that one up and same deal .. The Samsung seal is broken so I know it was an opened item. This is the 2nd one. I contacted Amazon and I will be getting a full refund. I will go to Best Buy and pick one up.
Can anyone here tell me is it common practice for Amazon to open these tablets before shipping the. They were all sold by amazon not a 3rd party seller. Needless to say I was highly upset.
I usually get my holiday shopping done at Amazon but not this year. This has left a really bad taste in my mouth. What are your experiences.
Should I be concerned.
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I am returning a unit I got from Amazon. and I was thinking the same thing. It had a problem with the case making creaking sounds when handled. Also I noted that the plastic protection on the sides wasn't present. This made me very suspicious. I wasn't going to paid new for a case problem that was a constant distraction. They send me another one and its fine. However, I thought about going to Best Buy instead of getting another one from Amazon. I guess the only reason to open one if it was dropped and they wanted to check to see if was broken, otherwise no it isn't a common practice for them or anyone else to open them. They are suppose to come fresh from factory, no seals broken.
Just have to be an informed buyer now-a-days.
Doc
I had the same issue. They sent me two units that had both seals broken. The third one had only one seal broken. The tablet is in perfect shape but i still complained until they gave me 20% off to keep it. It was on sale for 519 with 104 more off i figured id take a chance. So far no issues.
The strange thing about the open seals is that they were all opened in the same manner.. seemed odd that they would all have the same tear pattern.. not sure how to explain.
If you get an open seal and want a deal.. contact by chat and raise a little cain..
Sent from my SM-P600 using xda app-developers app
@op I have read some other people on amazon have had this happen to their 2014's too. Strange.
samwifi said:
I had the same issue. They sent me two units that had both seals broken. The third one had only one seal broken. The tablet is in perfect shape but i still complained until they gave me 20% off to keep it. It was on sale for 519 with 104 more off i figured id take a chance. So far no issues.
The strange thing about the open seals is that they were all opened in the same manner.. seemed odd that they would all have the same tear pattern.. not sure how to explain.
If you get an open seal and want a deal.. contact by chat and raise a little cain..
Sent from my SM-P600 using xda app-developers app
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I did that they gave me a $40 credit. Should I keep the note or send it back. What do you guys think. My only fear is someone had it and botched a flash or something and sent it back. How can I tell if the firmware has been tampered with or of somone triggered the Knox counter or the flash counter.
they had the issue with the original note 10.1 a year ago. ithink someone replied that amazon's response was that they opened them to verify that the correct item was in the box before shipment. mine that i ordered last year was intact.
ok what do you think
samwifi said:
I had the same issue. They sent me two units that had both seals broken. The third one had only one seal broken. The tablet is in perfect shape but i still complained until they gave me 20% off to keep it. It was on sale for 519 with 104 more off i figured id take a chance. So far no issues.
The strange thing about the open seals is that they were all opened in the same manner.. seemed odd that they would all have the same tear pattern.. not sure how to explain.
If you get an open seal and want a deal.. contact by chat and raise a little cain..
Sent from my SM-P600 using xda app-developers app
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madsquabbles said:
they had the issue with the original note 10.1 a year ago. ithink someone replied that amazon's response was that they opened them to verify that the correct item was in the box before shipment. mine that i ordered last year was intact.
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Okay so what do you guys think. should i keep the 2nd one. it seems to have no issue other than the seal being broken. They only gave me a $40 credit. Should I just send them back and look elsewhere. really need some sound advice.
This happens with all at some point. I've been with Amazon for a few years now and only had this happen once I THINK. Yet I always try to make sure it has "PRIME" by it. I've had this happen with NewEgg. I still buy from them.
---------- Post added at 12:30 PM ---------- Previous post was at 12:29 PM ----------
alynch75 said:
Okay so what do you guys think. should i keep the 2nd one. it seems to have no issue other than the seal being broken. They only gave me a $40 credit. Should I just send them back and look elsewhere. really need some sound advice.
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Well if it still has warranty and works flawless. Keep it. You got $40.
Zeblade said:
This happens with all at some point. I've been with Amazon for a few years now and only had this happen once I THINK. Yet I always try to make sure it has "PRIME" by it. I've had this happen with NewEgg. I still buy from them.
---------- Post added at 12:30 PM ---------- Previous post was at 12:29 PM ----------
Well if it still has warranty and works flawless. Keep it. You got $40.
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Mine arrived from Amazon fine. If the table works fine & you got money back, then you are ahead of the game !
I bought 2 from Amazon. Had no problems at all. Seals were intact and they work great. Sounds like you are one lucky person. If yours works and you got money off then you got a better deal than me.
I had the same thing happen with every PC hard drive that I get from Amazon, too. They told me it's too easy be the manufacturer to put the wrong driven in the box, and then it becomes Amazon's problem one it's in the hands of the customer.
Sent from my SM-P600 using Tapatalk 4
I say keep it as well. I kept mine and am very happy. On thing you can do is register the tablet with samsung and i believe they will tell you if the tablet has been registered already.. giving you a sense if the tablet was really used at all.
Its so odd to me that the amazon reps did not tell me that opening packages was their standard or common practice. All three times they appologized.. and said they were escalating the issue to check inventory. And then gave we 20% off.. which i couldnt refuse. Why would this be a common practice? The label says "if this seal is broken.." basically dont keep it.. if this is a common practice, then they are ensuring a large number of returns since most people are extremely "non-technical" and will obey the sticker..
Sent from my SM-P600 using xda app-developers app
I remember people reporting this a month ago with the 2014 release. I just figured they were unlucky. I recently order two of the older model for some family friends and both seals were broken. Requested a return and shipped it back.
The whole "were making sure everything is in there" doesn't make sense to me. Samsung pretty much promises it is and assumes responsibility by putting the seal on in the first place. It just seems like amazon is asking for trouble. Maybe im missing something that someone will explain for me.
That is BS. It seems they are turning around and reselling returns. And here I have one in my cart at amazon
SUCCESS
Barsky said:
That is BS. It seems they are turning around and reselling returns. And here I have one in my cart at amazon
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If its open when you get it. Call them and make them give you a credit or a discount. strange thing is we just ordered a Nexus 7 2013 version right after the Galaxy Note 10.1 2014.. Guess what the Nexus 7 2013 has all seals intact. So what is the big deal removing them from the Galaxy Note 10.1 2014
alynch75 said:
If its open when you get it. Call them and make them give you a credit or a discount. strange thing is we just ordered a Nexus 7 2013 version right after the Galaxy Note 10.1 2014.. Guess what the Nexus 7 2013 has all seals intact. So what is the big deal removing them from the Galaxy Note 10.1 2014
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Yeah. Well, the upside is this is Amazon, and I can't imagine anywhere that makes returns easier. They pay return shipping for many reasons.
So, just got my Note 10.1 2014 from Amazon. One tab was broken, the flap not even tucked in. the box itself was properly sealed.
I can tell the protetive plastics were messed with. I do believe this was a returned item, but can't be sure. It's pretty annoying for such an expensive product and I may make them keep sending replacements until I get a properly sealed one. Haven't yet decided.
For that matter, I am not even decided if I Want this tab over the original note 10.1 I am replacing (if I keep this). sigh.
Anyway, it the ir blaster window on the top of your tabs raised vs flush to the bezel?
Also, with the black model, are the usb cable and ac adapter really White?
Thanks
They just replied to me offering 15% off. That's $82
Now, I have already found out the white cables with black unit is normal...That is how my brother's came from amazon (sealed). He says they did that on the S4 as well. Probably run by best buy to see how raised the IR window should be. This one seems like a lot. But for $82 off, could be well worth it.
Hello,
I just wanted to share my experience that I had with Motorola regarding replacement of my Nexus 6.
So, I have had my Nexus 6 for a little over a month. (Just long enough to not be able to return it) I have noticed screen "burn in" really bad where the navigation bar and status bar are located. So bad that I can see a "ghost" of my navigation and status bar icons when watching videos on YouTube. I tried to prevent it, keeping brightness down and display timeout on 30 seconds. Apparently I received a very poor quality display.
Anyways, I contacted Motorola about this and I wanted to share their return policy and procedures. Motorola will give you two options.
Option One: "Standard Replacement Service" They will email you a return shipping label. The label is standard FedEx Ground. You then use the label to return your defective Nexus 6 to them. Once they receive it, they will ship you a "Like New" device within 5 business days.
Option Two: "Premium Replacement Service" They will ship you a Brand New Nexus 6 via FedEx 2nd Day Air. Included in the package will be a return shipping label to return the defective Nexus 6. This option has a service charge of $24.99 AND they require you to provide them with a credit card, which they issue a security hold on in the amount of $500.00.
I originally went with option one yesterday, but then I decided against it and called back right away this morning to cancel the RMA and created a new RMA and went with option two. I really didn't want to go without my phone for two weeks.
I found out that the only thing not covered under warranty "repair" is liquid / extreme moisture. The Nexus 6 one year warranty covers repair / replacement of damaged devices! If your Nexus 6 is out of the one year warranty, a $175 fee is charged for malfunctioning or damage. (Still a good deal in my opinion)
https://motorola-global-portal.cust..._answer_detail/a_id/102486/p/30,6720,9293#fix
Not all of your info is accurate. I've had a Nexus 6 I purchased through Sprint in April, and about two months ago I dropped it causing the screen to shatter. There was also a dent in the upper left corner and for reasons I couldn't figure out the micro USB port ceased to work.
Naturally, I checked out the repair service for Motorola and found that my phone was still within the one year limited warranty period. I sent my phone in with the bootloader unlocked, rooted, running XtraSmooth MM preview using option one as you described above and switched to using a Verizon GS5 while I waited. 4 days later I received a brand new replacement Nexus 6 and wasn't charged anything for my damaged phone nor denied service due to software modifications.
It was incredibly quick and hassle free, and I would definitely give their repair service a 5/5 stars for quality service and speed.
Now, if your phone is older than a year you WILL have to pay a fee for repairs. However, if your phone is relatively new you can easily claim warranty twice within that first year.
Also, I've never experienced this burn in people talk about on either of my devices so if they claim it's been rectified, it probably has.
Shilalygawd said:
Not all of your info is accurate. I've had a Nexus 6 I purchased through Sprint in April, and about two months ago I dropped it causing the screen to shatter. There was also a dent in the upper left corner and for reasons I couldn't figure out the micro USB port ceased to work.
Naturally, I checked out the repair service for Motorola and found that my phone was still within the one year limited warranty period. I sent my phone in with the bootloader unlocked, rooted, running XtraSmooth MM preview using option one as you described above and switched to using a Verizon GS5 while I waited. 4 days later I received a brand new replacement Nexus 6 and wasn't charged anything for my damaged phone nor denied service due to software modifications.
It was incredibly quick and hassle free, and I would definitely give their repair service a 5/5 stars for quality service and speed.
Now, if your phone is older than a year you WILL have to pay a fee for repairs. However, if your phone is relatively new you can easily claim warranty twice within that first year.
Also, I've never experienced this burn in people talk about on either of my devices so if they claim it's been rectified, it probably has.
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They repaired (replaced) your broken device for free? That is amazing! The reps I talked to advised me it was $175 for damage repair. (Because they just replace it I guess) So your saying you get 2 claims during the one year warranty for damage even?
Did Google still own Motorola when you sent your phone in?
Rektifying said:
They repaired (replaced) your broken device for free? That is amazing! The reps I talked to advised me it was $175 for damage repair. (Because they just replace it I guess) So your saying you get 2 claims during the one year warranty for damage even?
Did Google still own Motorola when you sent your phone in?
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I sent it in last month. Yeah, it was free, and you're supposed to have two free claims within your first year. I've only used one so I have no proof of that. Maybe I got lucky and got a nice technician.
Shilalygawd said:
I sent it in last month. Yeah, it was free, and you're supposed to have two free claims within your first year. I've only used one so I have no proof of that. Maybe I got lucky and got a nice technician.
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No, you are correct! I seem to have been miss informed, kinda. I just checked Nexus 6 warranty info @ Motorola.com.
The ONLY thing excluded from warranty "repair" is liquid damage / extreme moisture damage. If you have owned your Nexus 6 for longer than one year, THEN the $175 fee is charged for a malfunctioning or damaged device. People need to know this! I wonder how many people replaced their own displays that they broke, tossed out, sold for parts, etc their damaged Nexus 6's not knowing that Motorola would have repaired it for free had they just sent it in for free.
I am glad I now know this! Not to mention, I will have proof of "purchase" for my Nexus 6 because they are shipping me the new device. So I have a year from today pretty much.
Thank you for posting! I would have never looked and been misguided by not one, but two reps!
Also, I did a full wipe, stock flash, bootloader locked my device just to be safe. I mean, they are holding $500 hostage on my credit card. lol. I'm not taking any chances!
"Burn in" is covered but its pointless. Amoleds will "burn in" except if hide the softkeys. Dealing with "burn in" was better than unknowns of refurb.
Shattered screens are not covered by warranty. They charge $175 whether in or out of warranty.
Visi0nofExcellence2 said:
"Burn in" is covered but its pointless. Amoleds will "burn in" except if hide the softkeys. Dealing with "burn in" was better than unknowns of refurb.
Shattered screens are not covered by warranty. They charge $175 whether in or out of warranty.
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That is what I would assume, but reading the warranty guidelines the only thing stated as not being covered is liquid damage.
Visi0nofExcellence2 said:
"Burn in" is covered but its pointless. Amoleds will "burn in" except if hide the softkeys. Dealing with "burn in" was better than unknowns of refurb.
Shattered screens are not covered by warranty. They charge $175 whether in or out of warranty.
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Not saying you're wrong, but feel free to tell that to my no-charge busted screen warranty claim.
Most manufacturers have a one year limited warranty, and you don't have to provide proof of purchase unless asked. Usually the date you bought the device and where you bought it will suffice. I got my girlfriend's S5 fixed for free by Samsung at the same time my Nexus 6 was replaced. She dropped it and busted the LCD. Warranty covered it too.
I wanted to chime in with my recent experience. Im still waiting on my replacement (should be today). My nexus 6 was having the split screen issue no matter what rom or kernel I was running and the USB port was really loose (was interfering with android auto). I went with option 2 and they told me they are sending a like new not brand new.
ILuvRice said:
I wanted to chime in with my recent experience. Im still waiting on my replacement (should be today). My nexus 6 was having the split screen issue no matter what rom or kernel I was running and the USB port was really loose (was interfering with android auto). I went with option 2 and they told me they are sending a like new not brand new.
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Update....so gotta give Motorola support props. I had also joked that they could send me an white 64GB (mine was 32gb blue) and they said they can't do that. Told him no problem. Well, to my surprise, they sent me a brand new white 64gb. The box was still factory sealed and includes a brand new charger and cable. Lucky Me!
ILuvRice said:
Update....so gotta give Motorola support props. I had also joked that they could send me an white 64GB (mine was 32gb blue) and they said they can't do that. Told him no problem. Well, to my surprise, they sent me a brand new white 64gb. The box was still factory sealed and includes a brand new charger and cable. Lucky Me!
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That is awesome! Congrats on that! Now you have my hopes up... lol. I asked if I could receive a Cloud White instead of Midnight Blue. He advised me that he could not do that but that he would notate my RMA that I requested a Cloud White instead so it would be up to the warehouse if they wanted to make an exception. I have been thinking about getting a cloud white replacement housing and back. I found a site that sells true oem parts and it would cost me $40.00 all said and done. But it would be awesome if they just sent me a Cloud White!
Also, everyone that I have heard of that has had their Nexus 6 replaced by Motorola in the last few months has received a factory sealed device in retail packaging with the original retail accessories. I seriously don't think that they are refurbished devices. I have or know people who have received refurbished electronics from warranty claims before such as Blu Ray players, computer components, phones, tablets, etc. (I'm the family tech) They seem to usually be in unmarked packaging, and just the unit itself with no accessories.
I could be wrong but I can't see a company packing refurbs in retail packaging, sealed with all of the normal included accessories.
I helped my uncle with his iPhone 5 in the past and a LG Tablet. We sent them both in for warranty repair and he received refurbs back in non-retail packaging with no accessories. (They had different serial numbers so I doubt they were repaired. Sprint even wanted to charge him $35 for activation on the iPhone 5. lol)
Rektifying said:
That is awesome! Congrats on that! Now you have my hopes up... lol. I asked if I could receive a Cloud White instead of Midnight Blue. He advised me that he could not do that but that he would notate my RMA that I requested a Cloud White instead so it would be up to the warehouse if they wanted to make an exception. I have been thinking about getting a cloud white replacement housing and back. I found a site that sells true oem parts and it would cost me $40.00 all said and done. But it would be awesome if they just sent me a Cloud White!
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Good luck!
ILuvRice said:
Update....so gotta give Motorola support props. I had also joked that they could send me an white 64GB (mine was 32gb blue) and they said they can't do that. Told him no problem. Well, to my surprise, they sent me a brand new white 64gb. The box was still factory sealed and includes a brand new charger and cable. Lucky Me!
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You have me regretting not doing this on my claim. #dat32bluelifedoe
ILuvRice said:
Update....so gotta give Motorola support props. I had also joked that they could send me an white 64GB (mine was 32gb blue) and they said they can't do that. Told him no problem. Well, to my surprise, they sent me a brand new white 64gb. The box was still factory sealed and includes a brand new charger and cable. Lucky Me!
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I wasn't so lucky. I received my replacement Nexus 6 today. It was in a moto care box. The phone itself in the box was in a bubble wrap sleeve. Everyone I have heard of got a new in retail box replacement, but not me! lol. The phone did have the factory plastic thing on the screen, and after VERY close examination of the device there is not so much as a tiny knick or scratch or a single spec of dust in the speaker grills. I'm not sure what to make of it. Either the rep I talked to lied to me, or they have new devices that they issue in non-retail packaging.
Anyone receive their replacement like this?
Rektifying said:
I wasn't so lucky. I received my replacement Nexus 6 today. It was in a moto care box. The phone itself in the box was in a bubble wrap sleeve. Everyone I have heard of got a new in retail box replacement, but not me! lol. The phone did have the factory plastic thing on the screen, and after VERY close examination of the device there is not so much as a tiny knick or scratch or a single spec of dust in the speaker grills. I'm not sure what to make of it. Either the rep I talked to lied to me, or they have new devices that they issue in non-retail packaging.
Anyone receive their replacement like this?
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I have received one each way. One in retail package, new sealed box, and another that was in bubblewrap sleeve with plastic on it. I'm betting that the bubble wrapped one is probably a refurb, but if it is, mine was flawless as well, so they probably tore it apart, put a new screen, back/side casing and speaker grill set in it. There are a few other companies I've gotten refurbs from over the years that were this good, but not many.
Well, never mind I guess. I thought it looked like a brand new device but it clearly is not. The display is worse than the one I was replacing. It looks like this is going to be a fun ride. I would literally rather keep the one I have than the one they sent me... It has worse burn in on the nav bar than mine did. Also, there is a dark hue on I would say 1/4 of the bottom of the display. As if it is not as bright as the rest.
This is definitely going back to Motorola! I am going to call them now.
PWn3R said:
I have received one each way. One in retail package, new sealed box, and another that was in bubblewrap sleeve with plastic on it. I'm betting that the bubble wrapped one is probably a refurb, but if it is, mine was flawless as well, so they probably tore it apart, put a new screen, back/side casing and speaker grill set in it. There are a few other companies I've gotten refurbs from over the years that were this good, but not many.
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Oh I see. I hate refurbished replacements. I don't know why, and I know they "inspect" them but I just hate the idea of it I guess. I mean, mine looked brand spanking new but judging by the serious nav bar burn in and how the bottom 1/4 of the display was darker, almost pinkish hue to it, the display was definitely from a used unit.
I was just on the phone with Motorola for over an hour. I explained to a supervisor in the escalations department how I paid the $24.99 and let them hold $500+ dollars on my credit card, only to receive a worse device than the one I originally had. So, he said that in order for him to send another replacement immediately that he would have to issue another $500 security hold. BUT, when he created my RMA he set it up so that I will be receiving a Brand New, 64GB Cloud White. I originally had a 32GB Midnight Blue! This is awesome! I went from super frustrated to super happy. lol. Motorola definitely has some of the better customer service that I have experienced to say the least. He offered the 64GB upgrade for the inconvenience, which I told him I greatly appreciated but I would love if he could send me a cloud white version as well.
I have a minor screen issue, get tearing like once a month on some kernels, but Couple times a day on others. Scarred to warranty because everything else is great.
i just got off the phone with motorola because of deep scratches and i've started to notice after occasional reboots, my SIM card will not read. i'll have to pull it and re-insert it 3-4 times until it actually picks up. i've tried cleaning the SIM slot with a soft bristled toothbrush several times but still happening. so according to motorola, nevermind the SIM problem, if there's a scratch on the screen i'll have to pay $175 plus taxes. for those looking for the warranty guidelines, here you go:
http://motorola-global-portal.custhelp.com/euf/assets/downloads/MOTOROLA%20MOBILITY%20INC-LIMITED%20GLOBAL%20WARRANTY-MOBILE%20PHONES-AUGUST%202011.pdf
asilentcivilian said:
i just got off the phone with motorola because of deep scratches and i've started to notice after occasional reboots, my SIM card will not read. i'll have to pull it and re-insert it 3-4 times until it actually picks up. i've tried cleaning the SIM slot with a soft bristled toothbrush several times but still happening. so according to motorola, nevermind the SIM problem, if there's a scratch on the screen i'll have to pay $175 plus taxes. for those looking for the warranty guidelines, here you go:
http://motorola-global-portal.custhelp.com/euf/assets/downloads/MOTOROLA%20MOBILITY%20INC-LIMITED%20GLOBAL%20WARRANTY-MOBILE%20PHONES-AUGUST%202011.pdf
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Damn! The person who posted about sending his in damaged got extremely lucky! So they told you that if it even had a scratch on it that you would have to pay $175 to have it replaced?