Related
so after running around 7 stores and making 18 different calls to t-mobile, htc and radio shack, they all came with the same conclusion: htc told them that the loosey goosey hinge is not a defect, it is the way its supposed to be so that the phone can be opened with ease. all i could do was laugh because i knew t-mobile was full of ****. as pissed off as i was, i remembered "you get what u pay for". since i only have two days left on my buyers remorse from radio shack (149.99 price tag), i'm going to return the phone tomorrow, cancel the plan and go over to costco and buy it for $50 dollars. no need dealing with this for $150 when i can b dealing with it for $100 less i gotta say i still love this damn phone though
It's not an issue for me since I don't hold my phone upside down in a weird way.
I did the same, I visit 2 tmo stores, and they test 3 new boxes, and is not a problem, the phone came like this...
Be careful doing that. There was a post earlier about canceling and not being able to go to costco for the cheaper phone.
Sent from my T-Mobile G2 using XDA App
pdxrealtor said:
Be careful doing that. There was a post earlier about canceling and not being able to go to costco for the cheaper phone.
Sent from my T-Mobile G2 using XDA App
Click to expand...
Click to collapse
and who in the f*ck will tell me i can shop around since t-mobile stores blows enough * explicit* in order not to price match. i havent seen any legal documents stating that i cant do what is legal and fair. why pay 250 (mail-in-rebate) when u can pay $50. its ridiculous not to
Tmobile can reject you order for service since you canceled. They can make you wait alonger time before they allow yiu service. Its maily the system tho
Sent from my T-Mobile G2 using XDA App
xile6 said:
Tmobile can reject you order for service since you canceled. They can make you wait alonger time before they allow yiu service. Its maily the system tho
Sent from my T-Mobile G2 using XDA App
Click to expand...
Click to collapse
Stupid corporates. I hope they dont.
I had my first G2 on pre order and received it from the very first batch, sent it back due to shutting itself off for no reason. They sent me a 2nd phone with a hinge so loose it was ridiculous In my opinion. I called and sent that one back as well. I talked with someone about this issue and said that if I could not receive a G2 with a tite hinge then cancel my order. He told me he was sending me a phone from the latest batch from htc that they had addressed this loose hinge problem and my new G2 should be perfect. Time will tell. I refuse to buy a phone with a loose hinge that will only get worse not better. Owning the Nexus One with no slide out keyboard I do not miss the G2. IMO there is no device that feels like the Nexus One in your hand. I should receive my new G2 in a few days and will let the forum know how this hinge problem worked out. I probably would have not returned my 2nd phone but my 1st phone the hinge was very tite and I know how it should feel. Not being fussy but just want a good phone.
vinnyjr said:
I had my first G2 on pre order and received it from the very first batch, sent it back due to shutting itself off for no reason. They sent me a 2nd phone with a hinge so loose it was ridiculous In my opinion. I called and sent that one back as well. I talked with someone about this issue and said that if I could not receive a G2 with a tite hinge then cancel my order. He told me he was sending me a phone from the latest batch from htc that they had addressed this loose hinge problem and my new G2 should be perfect. Time will tell. I refuse to buy a phone with a loose hinge that will only get worse not better. Owning the Nexus One with no slide out keyboard I do not miss the G2. IMO there is no device that feels like the Nexus One in your hand. I should receive my new G2 in a few days and will let the forum know how this hinge problem worked out. I probably would have not returned my 2nd phone but my 1st phone the hinge was very tite and I know how it should feel. Not being fussy but just want a good phone.
Click to expand...
Click to collapse
how tight was the hinge on your first g2? were you able to turn the phone face down and have the top part of the screen not fall?
@vinnyjr: Could you please let us know how it works out when you get your new phone? I'm thinking of calling and asking for a G2 from the "new batch" if it really fixes the hinge issue.
honestly guys t-mobile just says sh*t to shut us up. like i said after numerous calls to different reps, they said its the way it should be. ell they even tell t-mobile stores and radio shack employers the same silly sh*t. they are honestly trying to push this issue aside to avoid numerous recalls.
btw i returned my g2 back to radio shack and just got a g2 for 50 bucks at costco so now my 14 day period just started over and im gonna go in the store every other day till i get a g2 with stiff hinge gotta love freedom of choice
I got my G2 September 30th. I'd say that it is "first batch" if there is such a thing. My hinge is tight. I have to really shake my phone hard while holding it upside down to get the phone to swing open.
My buddy just got his G2 2 days ago from a T-Mobile corporate store, and his hinge is very loose.
So from my very limited experience, I doesn't seem like there are "new batch" phones with better hinges.
Sent from my T-Mobile G2 using XDA App
I just received my fourth G2 from T Mobile yesterday. The first three all had very loose hinges and wildly fluctuating signals or no signals. The trio also had screen freezes, random reboots and turned them selves off from time to time, as well as dropped calls.. The one I received yesterday has very tight hinges and seems to stay connected to H or E much better. So far the only issue has been a dropped call. This last phone just seems smoother and faster and the keyboard does not come out in my pocket as the first three did, I dont know if this is a new batch or not but it definitely operates and has a much better feel and signal retention.
Could someone post a video of their strong hinge? Just to put things in perspective?
Thanks,
Trust me on this one. If you cancel your account then go to Costco; not a problem. T-Mobile may blow smoke because of system issues but in the end they're hemorraging customers so they can credit your account for up to 1/2 the price difference to keep the number of compelled accounts down. Don't believe ' Dateline', you don't wanna talk to a supervisor [you'll first go to a supervisor assistant called a "Senior Rep"...they're hourly also]. Ask for a manager!!! They're the real supervisor's SUPERVISOR! Those lazy a$$holes are not allowed to turn down your call and they hate taking calls so they are overly accommodating. Just be sure not to call on a weekend. There's only one on duty.
Sent from my T-Mobile G2 using XDA App
CORRECTION: T-Mobile may blow smoke because of system issues but in the end they're hemorraging customers so they can credit your account for up to 1/2 the price difference to keep the number of cancelled accounts down.
Sent from my T-Mobile G2 using XDA App
Fearless1978 said:
CORRECTION: T-Mobile may blow smoke because of system issues but in the end they're hemorraging customers so they can credit your account for up to 1/2 the price difference to keep the number of cancelled accounts down.
Sent from my T-Mobile G2 using XDA App
Click to expand...
Click to collapse
are you referring to their infamous "pro-rated charges"?
Find the Best shop
There are many shops selling duplicate products same as original you cant find the difference because duplicate seems like a xerox copy of original those products are mingled with original and sold over the shops. I think you may experienced such a product. I too had a T-Mobile few weeks back from onlinemobileworld.blogspot.com they are good and they got good collection as it is sold through online the price seem to be better. My suggestion is find the best online shops and compare the best price. I suggest for online shopping because online shopping is cheaper compare to retailer
I bought G2 2 hours ago. Hinge is really loose. I asked the rep that I wanna have the latest batch. I dunno he really did it.
Is there any way to know production date from serial #?
it's totally unfair some got not loose one for the same price.
bigstunta101 said:
so after running around 7 stores and making 18 different calls to t-mobile, htc and radio shack, they all came with the same conclusion: htc told them that the loosey goosey hinge is not a defect, it is the way its supposed to be so that the phone can be opened with ease. all i could do was laugh because i knew t-mobile was full of ****. as pissed off as i was, i remembered "you get what u pay for". since i only have two days left on my buyers remorse from radio shack (149.99 price tag), i'm going to return the phone tomorrow, cancel the plan and go over to costco and buy it for $50 dollars. no need dealing with this for $150 when i can b dealing with it for $100 less i gotta say i still love this damn phone though
Click to expand...
Click to collapse
How many scissor hinge phones did you say you have owned before the G2? Seems you can't get the point.
Sent from my T-Mobile G2 using XDA App
I had to get my vibrant replaced (which is another awful, long story) and my new Vibrant is arriving soon. I have a feeling it's going to be refurbished. How can I tell?
jamesey10 said:
I had to get my vibrant replaced (which is another awful, long story) and my new Vibrant is arriving soon. I have a feeling it's going to be refurbished. How can I tell?
Click to expand...
Click to collapse
Its going to be refurbished
Probably a refurb. Have you been reading the forums? Plenty of people getting swaps for no reason..
Sent from my SGH-T959
Aren't sellers normally required to identify a refurb? Look for a sticker when you open up the back.
The box
usually they come in a different non printed box. And, the yare supposed to disclose if the unit is refrub look inside behind the battery... etc
Also look at the terms of your replacement insurance in the contract. It usually will have some disclosure LIKE: we will replace with like kind new or equal.... or something like that That is contract-eeze for Refrub
They all come in a white box. That doesn't mean it's a refurbished phone or not. The stickers are usually slightly different too.
jamesey10 said:
I had to get my vibrant replaced (which is another awful, long story) and my new Vibrant is arriving soon. I have a feeling it's going to be refurbished. How can I tell?
Click to expand...
Click to collapse
it will be a refurb unless you are within your 14days.
jamesey10 said:
I had to get my vibrant replaced (which is another awful, long story) and my new Vibrant is arriving soon. I have a feeling it's going to be refurbished. How can I tell?
Click to expand...
Click to collapse
A buddy of mine is also waiting on a replacement phone. They told him it was on back order and would not be able to give him a ship date. Did they tell you the same thing?
cubanito1967 said:
A buddy of mine is also waiting on a replacement phone. They told him it was on back order and would not be able to give him a ship date. Did they tell you the same thing?
Click to expand...
Click to collapse
yeah. i ordered a replacement on oct 12. The latest info i have from tmobile is that it will arrive on oct 25
why wouldn't it be a refurb?
refurbs have a bad rap
mr2t32 said:
it will be a refurb unless you are within your 14days.
Click to expand...
Click to collapse
Thats not totally true. This phone is constantly backordered so they have no choice but to send out new phones in those situations. Maybe its diff fot tmobile.
If anything happened and I wanted a new phone i'd just report it lost and get one from asurion. I got two mew ones in a row from them.
Sent from my SGH-T959 using XDA App
refurbs are fun! if you replace your phone alot, on the 3rd time, you are eligible for a different phone. my HD2 was borked as bawls. got it replaced with refurbs, which still didn't fix anything, and now I have my shiny new vibrant having phone insurance is great
EDIT: i had my vibrant replaced already and it was a refurb, but still works just fine
i have a replacement, and i dont care if its refurb. or not. fact is it works better then 1st one i had, and as long as its a samoled screen and all specs work what difference does it make? besides once its rooted with one click lag fix the phone is blazingly fast
I got my replaced and now its still perfect after 1 month.
Getting a refurb is bad for factory warranty purposes. That is why lots of people don't like them. Manufacturers track manufacture dates by IMEI, so you can't lie to them. Buying a phone now and getting a refurb from July is bad.
Sent from my SGH-T959 using XDA App
I have a battery charging usb dock problem so Sprint order me a refurbished evo but I would like to keep mine is that possible
Sent from my PC36100 using XDA App
No, you'll have 14 days to send in your old one or be charged full price.
Ok so I have no choice so I have to take a used refurbished phone that's messed up
Sent from my PC36100 using XDA App
When I was an Apple iPhone guy, I had a refurbished phone and it was better than a new phone. What makes you think the refurbished Evo will be "messed up"? In my experience refurbs get a better QA than new phones.
me refurb has been solid and not even screen is lifted at all
I gotten refurbished phones and everytime something is wrong usually the usb charging port Im scared of getting the new hardware and doing the root again and mess up the phone I have had my evo since launch day
Sent from my PC36100 using XDA App
chazglenn3 said:
When I was an Apple iPhone guy, I had a refurbished phone and it was better than a new phone. What makes you think the refurbished Evo will be "messed up"? In my experience refurbs get a better QA than new phones.
Click to expand...
Click to collapse
not always, i received like 2 BB as a replacements till i call Asurion and complaint about how bad are both phones, then the rep apologize with me about this problems and the i received a brand new BB, that was mi own experience
I had a Hero replaced, they sent me a f**ked up one. Amazingly, I was pissed (who would have thought???). I told them to give me a new phone. They did without hesitation.
So how can I make them give me a new one instead of a refurbished one
Sent from my PC36100 using XDA App
ttieder said:
So how can I make them give me a new one instead of a refurbished one
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
You can't. You warranty states after 30 days from purchase, they will replace defects with a refurbished phone. There is nothing you can do about it. If your refurb has problems, take it back to sprint and they should give you another one.
ttieder said:
So how can I make them give me a new one instead of a refurbished one
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Stop fretting about the refurbished phone. I have gotten many refurbished phones from the Sprint store and they've always looked brand new. If you get the refurb and there is a problem with it then let them know when you get it and they'll take care of you.
derekwilkinson said:
I had a Hero replaced, they sent me a f**ked up one. Amazingly, I was pissed (who would have thought???). I told them to give me a new phone. They did without hesitation.
Click to expand...
Click to collapse
how can u tell the difference between a refurbished and new phone? do they send a refurbished phone without the temporary screen protector and no box etc? I need to get my evo replaced also, and I'd prefer getting a new phone since I am paying monthly for insurance, I feel its my right to get a new un-refurbished) phone if I want a new phone, even if i have to play phone-tag and send the refurbished phone they send me, back to them. I just would like to know how to tell if they are sending me a new one or refurbished. tia.
Refurbished ones usually don't come in a box like the new ones Idk about the evo cause I didn't get it yet but I agree with you if I'm paying insurance they should give a new one not a used one that didn't work right before
Sent from my PC36100 using XDA App
doubledrake20 said:
how can u tell the difference between a refurbished and new phone? do they send a refurbished phone without the temporary screen protector and no box etc? I need to get my evo replaced also, and I'd prefer getting a new phone since I am paying monthly for insurance, I feel its my right to get a new un-refurbished) phone if I want a new phone, even if i have to play phone-tag and send the refurbished phone they send me, back to them. I just would like to know how to tell if they are sending me a new one or refurbished. tia.
Click to expand...
Click to collapse
I just received a refurb last friday for my launch day EVO and it was not in full working order. The Home button would not illuminate and the menu light was faded. I was pissed. I'm receiving my 2nd refurb today and if its messed up I'll be requesting a new one. Most of the time in the past my refurbs have been on point. Only once did I receive 2 bad BB and demanded a new one and they sent me one.
As for as receiving the package DD, the EVO refurb came in a small general Sprint box that looks like one they send all refurbs in. All replacements either via Sprint or Ausrion will be refurbs. Remember if you are inside your 1 year warrenty which all EVO owners are Sprint will replace it, unless of course you smashed or lost it.
BTW my refurb was a HW 0003. Same as my launch day one. I'm really curious if the 0004 version has a better screen like some say.
Interesting. My launch day Evo is HW 002. I have had the screen replaced due to dust under the glass in the upper left corner, and the camera lens cover replaced because I cracked it. Otherwise, the phone works great!
verks said:
Remember if you are inside your 1 year warrenty which all EVO owners are Sprint will replace it, unless of course you smashed or lost it.
Click to expand...
Click to collapse
As of Oct. 23rd, this is no longer true.
entropism said:
As of Oct. 23rd, this is no longer true.
Click to expand...
Click to collapse
If they bought it before that date, it is true.
Sent from my PC36100 using XDA App
They try to replace with a refurbished phone
Sent from my PC36100 using XDA App
how can u tell the difference between a refurbished and new phone?
Click to expand...
Click to collapse
If its a refurb, it will have a date sticker under the battery, and if you hit ##786#, The Refurbished Status will have a data under it. If its new, it will say Not available.
do they send a refurbished phone without the temporary screen protector and no box etc?
Click to expand...
Click to collapse
it will have a small rectangular box and have the temp screen protector.
and I'd prefer getting a new phone since I am paying monthly for insurance, I feel its my right to get a new un-refurbished) phone if I want a new phone,
Click to expand...
Click to collapse
No. The phone you have now is NOT new, its used, therefore you wont get a new one back. You have 30 days to replace your phone with a new one, after that its considered used. And no, its not your "right" to get a new phone. If you get in a car accident, your car insurance company doesnt give you a new car. They fix the one you have with reproduction (refurbished) parts.
I just would like to know how to tell if they are sending me a new one or refurbished.
Click to expand...
Click to collapse
There is no way to tell until you get the phone.
Just got my refurbished evo hardware 003 the screen is different from 002 but it has serious screen separation and light leakage volume buttons are loose and so is kickstand is loose
Sent from my PC36100 using XDA App
I had an original Focus that got run over by a car and I had to get a new one using my insurance. I received that one a couple weeks ago. I called the insurance company because the new one had bad signal problems and I asked for another phone. I just received the new one and it's a refurbished. Is this normal policy? I paid $200. for my original Focus and I'm not too happy getting a refurbished model.
Are they not making these anymore or are they having problems with the new ones?They never told me they were sending me a refurbished. I'm just wondering if anyone here has received a refurbished for replacement?
Policy
What does your policy say? The ones I have seen, and I think the warranty terms as well, allow for refurbished phones.
if you gripe to the right people you should be able to get a new one.... it might take going to a few stores and talking to the right manager..
The signal is better so far than the old one, at least is doesn't lose calls all the time. It looks in good shape too but it's hard accepting a refurb being that I paid $200 for this thing.
I'll have to look at my contract as it applies to what they can give me but on the phone she didn't mention a refurb as a possibility. She only said a new samsung or a phone of equal quality. I'm not sure how a refurb is of equal quality to a brand new phone. I'll keep this for a few days to see how it works out. Thanks for the replys.
This is for ATT, my understading it was on suposed to $50 for replacement. I asked when I purchased the insurance thru ATT. Did they feed me a load of BS?
thanks
Nothing wrong with a refurb so long as it carries a warrenty, has no scratches, and is not full of ear wax ! Sometimes you are better off with a refurb as it's been fully tested or any potential known issues are fixed.
But yes, always nice to get one fresh new one for sure.
ktdan1 said:
This is for ATT, my understading it was on suposed to $50 for replacement. I asked when I purchased the insurance thru ATT. Did they feed me a load of BS?
thanks
Click to expand...
Click to collapse
They do replace for $50, with a refurb. I've never had insurance with any carrier that offered a brand new phone. The refurbs are just as good, in fact probably tested even better than new ones.
wspaw said:
They do replace for $50, with a refurb. I've never had insurance with any carrier that offered a brand new phone. The refurbs are just as good, in fact probably tested even better than new ones.
Click to expand...
Click to collapse
I did receive a new phone for my replacement the first time with AT&T. When I sent that one back because the signal sucked they sent me a refurb. This one is having issues also, the signal still sucks, the tiles seem to move all by themselves randomly and the phone freezes up. I've never seen tiles just move on their own like that, they just rearrange themselves into different locations, and the phone usually freezes up after that.
I have to stop buying new crap, I need to let someone else be the Guinea pig.
ktdan1 said:
This is for ATT, my understading it was on suposed to $50 for replacement. I asked when I purchased the insurance thru ATT. Did they feed me a load of BS?
thanks
Click to expand...
Click to collapse
pretty much in as legal a way as they could... ive found most (not all) cell salesmen are like used car salesmen...they will say anything to make a sale... and that ins add on made him a nice bonus....
kawgirlval69 said:
pretty much in as legal a way as they could... ive found most (not all) cell salesmen are like used car salesmen...they will say anything to make a sale... and that ins add on made him a nice bonus....
Click to expand...
Click to collapse
I tend to agree with you on that one, "A bunch of used car salesman". I have been with ATT for quite some time and I do my reserch but $50 for a replacement was less than my tilt2. I was a bit surprised and pleased.
Just a note my Focus has been running like a charm since day one, I was lucky enought to have a capable 16GB MCSD card out of the gate.
thanks
Just got my replacement and I was so excited they sent me a brand new one in box with all the accessories. I know it's because it's so new but I thought I would share my excitement and see if others have had the same experience. One question comes to mind tho they charge us $600 for the phone and I'm sure asurion gets a deal on them but for a 150 deductible do you think they losing money on these or do they make that much money off this phone
j1mmyc said:
Just got my replacement and I was so excited they sent me a brand new one in box with all the accessories. I know it's because it's so new but I thought I would share my excitement and see if others have had the same experience. One question comes to mind tho they charge us $600 for the phone and I'm sure asurion gets a deal on them but for a 150 deductible do you think they losing money on these or do they make that much money off this phone
Click to expand...
Click to collapse
What happened to your old phone if you dont mind me asking?
They definitely don't lose money.. I did the same with my GS2 last year and it's definitely sweet. Especially since you get to keep the old battery and back cover. Spare batteries are essential with any smartphone in my opinion. Even though I don't have an extra yet.. Lol.
Sent from my SAMSUNG-SGH-I747 using xda premium
I dropped it and the screen landed on a rock and cracked
Insurance companies are definitely not losing money. They make their money on those who purchase insurance and never make a claim.
This phone, brand new, almost certainly costs them more than $150 dollars. In this specific case, yes, they are "losing" money fulfilling your order.
They are an insurance company, they make there money back from all the other people who buy insurance and don't break their phones.
Ok making it back off of others makes sense
I got my replacement on Tuesday and was also excited to see it come with everything especially since they claimed they were only shipping the phone with no accs. Now I have extra stuff including the nice pebble blue back cover
Sent from my SPH-L710
It's like any insurance, you get it and a week later your car gets stolen, then they lose. But if you've been paying for insurance for 25 years with no claims, then they win. and for most people, they pay home, car, phone insurance for years and decades with no claims.
Not to rain on your parade but I don't think that's a new handset. The reason I say that is because I've had two GS3's both brand new in box from the store and they never came packaged like that. The phone never came in a plastic cover/bag. The new ones I've had both came in the black holder with just a peel off screen cover on the front and back. Just looks like the one you got now was repackaged. My $0.02 anyways.
If I'm not mistaken, all Asurion phones are refurbs. At least both of my Evo 3d's were.
Jfree3000 said:
If I'm not mistaken, all Asurion phones are refurbs. At least both of my Evo 3d's were.
Click to expand...
Click to collapse
I'm pretty sure the phones need to be marked as refurbs if they are. I've received phones from Asurian that, besides not having any markings indicating they are refurbs, looked pretty new.
Chicago281 said:
Not to rain on your parade but I don't think that's a new handset. The reason I say that is because I've had two GS3's both brand new in box from the store and they never came packaged like that. The phone never came in a plastic cover/bag. The new ones I've had both came in the black holder with just a peel off screen cover on the front and back. Just looks like the one you got now was repackaged. My $0.02 anyways.
Click to expand...
Click to collapse
Probably because Sprint packages their devices differently.
Sent from my SPH-L710
No I just started opening it it was packages and sealed the same as the one I originally bought
How to tell if you have a new or "refurb"
##786# > view > reconditioned status > if it says NO with all 0's in the time stamp...you my friend have a brand new device! If it says YES with a date and time....welcome to refurb land. This works on the Sprint and yes new units from Sprint are in a bag in the box.
Thanks just did the ##786# and is it definitely new
Sent from my SPH-L710 using xda app-developers app
squaretrade FTW.
:good:
This makes me happy I cracked my screen a week or two ago and I'm replacing it next Thursday through asurion. A new charger and headphones and battery will be awesome!
Sent from my SPRINT GALAXY S III
j1mmyc said:
Thanks just did the ##786# and is it definitely new
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
Your welcome that removes any doubt in the matter
eao1991 said:
I got my replacement on Tuesday and was also excited to see it come with everything especially since they claimed they were only shipping the phone with no accs. Now I have extra stuff including the nice pebble blue back cover
Sent from my SPH-L710
Click to expand...
Click to collapse
Glad to read your post. I read the instructions very carefully and nowhere did it say that they wanted the battery and back cover from the damaged phone returned. Still, I was unsure about keeping those. I also got my replacement on Tuesday after hurrying Asurion along in approving my claim. Through T-Mobile my deductible was $130.00 dollars, the only ouch factor. I have the new one in a bumper case with Invisishield installed, but I'm still nervous about dropping it again, lol.