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Refurbished evo

I have a battery charging usb dock problem so Sprint order me a refurbished evo but I would like to keep mine is that possible
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No, you'll have 14 days to send in your old one or be charged full price.

Ok so I have no choice so I have to take a used refurbished phone that's messed up
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When I was an Apple iPhone guy, I had a refurbished phone and it was better than a new phone. What makes you think the refurbished Evo will be "messed up"? In my experience refurbs get a better QA than new phones.

me refurb has been solid and not even screen is lifted at all

I gotten refurbished phones and everytime something is wrong usually the usb charging port Im scared of getting the new hardware and doing the root again and mess up the phone I have had my evo since launch day
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chazglenn3 said:
When I was an Apple iPhone guy, I had a refurbished phone and it was better than a new phone. What makes you think the refurbished Evo will be "messed up"? In my experience refurbs get a better QA than new phones.
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not always, i received like 2 BB as a replacements till i call Asurion and complaint about how bad are both phones, then the rep apologize with me about this problems and the i received a brand new BB, that was mi own experience

I had a Hero replaced, they sent me a f**ked up one. Amazingly, I was pissed (who would have thought???). I told them to give me a new phone. They did without hesitation.

So how can I make them give me a new one instead of a refurbished one
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ttieder said:
So how can I make them give me a new one instead of a refurbished one
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You can't. You warranty states after 30 days from purchase, they will replace defects with a refurbished phone. There is nothing you can do about it. If your refurb has problems, take it back to sprint and they should give you another one.

ttieder said:
So how can I make them give me a new one instead of a refurbished one
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Stop fretting about the refurbished phone. I have gotten many refurbished phones from the Sprint store and they've always looked brand new. If you get the refurb and there is a problem with it then let them know when you get it and they'll take care of you.

derekwilkinson said:
I had a Hero replaced, they sent me a f**ked up one. Amazingly, I was pissed (who would have thought???). I told them to give me a new phone. They did without hesitation.
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how can u tell the difference between a refurbished and new phone? do they send a refurbished phone without the temporary screen protector and no box etc? I need to get my evo replaced also, and I'd prefer getting a new phone since I am paying monthly for insurance, I feel its my right to get a new un-refurbished) phone if I want a new phone, even if i have to play phone-tag and send the refurbished phone they send me, back to them. I just would like to know how to tell if they are sending me a new one or refurbished. tia.

Refurbished ones usually don't come in a box like the new ones Idk about the evo cause I didn't get it yet but I agree with you if I'm paying insurance they should give a new one not a used one that didn't work right before
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doubledrake20 said:
how can u tell the difference between a refurbished and new phone? do they send a refurbished phone without the temporary screen protector and no box etc? I need to get my evo replaced also, and I'd prefer getting a new phone since I am paying monthly for insurance, I feel its my right to get a new un-refurbished) phone if I want a new phone, even if i have to play phone-tag and send the refurbished phone they send me, back to them. I just would like to know how to tell if they are sending me a new one or refurbished. tia.
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I just received a refurb last friday for my launch day EVO and it was not in full working order. The Home button would not illuminate and the menu light was faded. I was pissed. I'm receiving my 2nd refurb today and if its messed up I'll be requesting a new one. Most of the time in the past my refurbs have been on point. Only once did I receive 2 bad BB and demanded a new one and they sent me one.
As for as receiving the package DD, the EVO refurb came in a small general Sprint box that looks like one they send all refurbs in. All replacements either via Sprint or Ausrion will be refurbs. Remember if you are inside your 1 year warrenty which all EVO owners are Sprint will replace it, unless of course you smashed or lost it.
BTW my refurb was a HW 0003. Same as my launch day one. I'm really curious if the 0004 version has a better screen like some say.

Interesting. My launch day Evo is HW 002. I have had the screen replaced due to dust under the glass in the upper left corner, and the camera lens cover replaced because I cracked it. Otherwise, the phone works great!

verks said:
Remember if you are inside your 1 year warrenty which all EVO owners are Sprint will replace it, unless of course you smashed or lost it.
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As of Oct. 23rd, this is no longer true.

entropism said:
As of Oct. 23rd, this is no longer true.
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If they bought it before that date, it is true.
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They try to replace with a refurbished phone
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how can u tell the difference between a refurbished and new phone?
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If its a refurb, it will have a date sticker under the battery, and if you hit ##786#, The Refurbished Status will have a data under it. If its new, it will say Not available.
do they send a refurbished phone without the temporary screen protector and no box etc?
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it will have a small rectangular box and have the temp screen protector.
and I'd prefer getting a new phone since I am paying monthly for insurance, I feel its my right to get a new un-refurbished) phone if I want a new phone,
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No. The phone you have now is NOT new, its used, therefore you wont get a new one back. You have 30 days to replace your phone with a new one, after that its considered used. And no, its not your "right" to get a new phone. If you get in a car accident, your car insurance company doesnt give you a new car. They fix the one you have with reproduction (refurbished) parts.
I just would like to know how to tell if they are sending me a new one or refurbished.
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There is no way to tell until you get the phone.

Just got my refurbished evo hardware 003 the screen is different from 002 but it has serious screen separation and light leakage volume buttons are loose and so is kickstand is loose
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Refurb phone???

My phone is only about 10 days old and I took it to a sprint repair store cause my voicemail wouldnt update. They didn't know what to do for it so they ordered me another phone. They just called today and said it was in and that I could pick it up. I asked if it was new or a refurb and they said it was a refurb and she also stated that mostof the time a refurb works better than a new one. Anyone have any experience with this? I just don't really want to give up my 10 day old brand new for a refurb unless it's ok. Also are the screens new cause I don't have any scratches on my phones screen now and I don't want my refurb to have any. So does any one have a refurb now that works great? Thanks for the input.

I was told the actual phone is new, but the main board in it is refurbished. Not sure if this is right or not though, just what they told me at the Sprint store. Mine is a refurb, but it works great... also, if I remember right, you can check to see if it's a refurb or not, just can't remember how.
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musclehead84 said:
My phone is only about 10 days old and I took it to a sprint repair store cause my voicemail wouldnt update. They didn't know what to do for it so they ordered me another phone. They just called today and said it was in and that I could pick it up. I asked if it was new or a refurb and they said it was a refurb and she also stated that mostof the time a refurb works better than a new one. Anyone have any experience with this? I just don't really want to give up my 10 day old brand new for a refurb unless it's ok. Also are the screens new cause I don't have any scratches on my phones screen now and I don't want my refurb to have any. So does any one have a refurb now that works great? Thanks for the input.
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Take it to where you bought it and tell them it is defective and you want to exchange it. Under the 30 day guarantee they should exchange it for a brand new one for free.
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I'm out of my 30 days or I would have. This is my 3rd epic. So a refurb is basically new just with a used main board? Yeah you can check it by ##786#.

musclehead84 said:
I'm out of my 30 days or I would have. This is my 3rd epic. So a refurb is basically new just with a used main board? Yeah you can check it by ##786#.
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If this is true, then my recondition status on the refurb they gave me yesterday says "Status: NO". Total call time onthe phone is only 7m out and 11 min in. With a total of only 8 calls in and out. lol awesome

I'm on refurb epic and all I could is my phone looked, smell and to me is new. I wouldn't worry about it.

Yeah your right I guess as long as it works ok and looks new. It's just we paid so much for these phones and something is wrong with it and it's not our fault I just think we should get a new one.

I believe your 30day time period restarts each time you get a new phone. Personally I would make them exchange it for a new phone. If you wanted a refurb you would have paid refurb prices.
As for refurbs "working better than new phones", I guess this could be the case if they fixed a defective part and you have less of a chance of that part failing again.
I've had pretty good luck with refurbs. But if I had the option to get a new exchange I would do that instead.

I am wonder if they make recondition status to show NO even if it is not since that is their phone and they can make showing anything they like.
dito33

After 30 days of purchase of the original phone a refurb will be used unless one is not available. The 30 day does not start over after an exchange. Anything within 30 days would be new.
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It's hit or miss on the refurbs. I'm on my 4th Epic atm. The original had the radio go bad after a month. The second one that was a refurb lasted about 60 days then the charging port went bad. The third one which looked to me to be brand new (still had all the stickers on the chrome) locked and froze in the store as soon as it synced with google. I just got the forth today, fingers crossed so far so good.

Worried about replacement evo ..

should be here today just worried it will be a 004 i read about some nightmares people are having and hope i can avoid them

It will likely be a 004. BUT HOPE YOU GET A 005 WITH MAJOR UPGRADES and the new 5G network. LOL.

CheesyNutz said:
should be here today just worried it will be a 004 i read about some nightmares people are having and hope i can avoid them
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Im in the same boat as you. Im supposed to be getting my replacement today. But Id rather have a brand new 004 then a refurb 003 any day.

gomorrah said:
Im in the same boat as you. Im supposed to be getting my replacement today. But Id rather have a brand new 004 then a refurb 003 any day.
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yes same would love a new in the box and a refurb

I got a refurb 004 a few months back and if anything, its better than my 003. I think 99% of the problems are gone now

I don't remember the hardware version I had before. It probably was 3. I got my phone the day it was released.
Maybe a month or less now that I got a 4 refurbished. I worried at first but I haven't had any problems with it. I did check the refurbished at the store and the screen was defective. The tech offered to put my original screen on the refurbished since it was defect free. I've been happy ever since. I'm using it quite often, with the sprint extended life battery, even though I have a shift. The large screen is easier to read stuff and the battery easily lasts me all day with like 40 to 50% left when I go to bed.
I wouldn't be afraid of the 4; just thouroughly test the 4 before walking out of the store.

herbthehammer said:
I don't remember the hardware version I had before. It probably was 3. I got my phone the day it was released.
Maybe a month or less now that I got a 4 refurbished. I worried at first but I haven't had any problems with it. I did check the refurbished at the store and the screen was defective. The tech offered to put my original screen on the refurbished since it was defect free. I've been happy ever since. I'm using it quite often, with the sprint extended life battery, even though I have a shift. The large screen is easier to read stuff and the battery easily lasts me all day with like 40 to 50% left when I go to bed.
I wouldn't be afraid of the 4; just thouroughly test the 4 before walking out of the store.
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ups is dropping it off lol

I thought the 0004 revision was better than the 0003? Am I wrong on this, or did they screw something up with the next revision? I own a 0003 myself.

All your gonna lose out on is a little bit of compatibility here and there but I think that is minimal now since the 0004 stuff has been included in most everything now. If your lucky you might get a brand new one anyways if the amount of refurbs they have available is dwindling. I got a replacement for my launch day Evo, and the one they sent me was an 0003. This was back in July but I checked the refurb state through the ## code (I dont remember which one) and it ended up being a brand new phone because it hadn't ever been activated or refurbished.

Well, sprint is going to give you a refurb, there is NOTHING you can do about that. However, if you are unhappy with the quality of the refurb, you have every right to take it back. Either call customer service, explain your problem with it, and tell them you want another one. Or go to a repair center and see what they can do for you. Do NOT just settle for equipment that's broken, or doesnt work the way it should.

devonparrish said:
I got a refurb 004 a few months back and if anything, its better than my 003. I think 99% of the problems are gone now
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Agreed, I'm on EVO #4 and it's a refurb 0004 and it's the best one so far and it has an Epson screen which is way better than the Novatecs I had before.

I got a replacement last week. Mine was an 003 just like my original one.

Forgive my noobishness but what are you guys referring to? I just got my EVO last month.
NVM... Hardware version 0003.
If I just bought the phone last month... shouldn't it be newer than this, since I'm hearing you guys talking about 0004's or w/e?

sitlet said:
Well, sprint is going to give you a refurb, there is NOTHING you can do about that. However, if you are unhappy with the quality of the refurb, you have every right to take it back. Either call customer service, explain your problem with it, and tell them you want another one. Or go to a repair center and see what they can do for you. Do NOT just settle for equipment that's broken, or doesnt work the way it should.
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ya, thats not true. ive had 3 replacements now and they have all been brand new, no refurbs

replacements here never seen this before look at the sticker
VTO 02-21-11?

CheesyNutz said:
replacements here never seen this before look at the sticker
VTO 02-21-11?
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That's weird. Mines a refurb and I don't have that

HW 002 .... shocked
well im shocked its a 002 model

CheesyNutz said:
should be here today just worried it will be a 004 i read about some nightmares people are having and hope i can avoid them
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you would be lucky to get a 004 evo. but more than likely it will be a 002 or 003.
edit: see you got a 002.

So since the evo I have now is an 002 my backups I have should work?
from my phone duh

That vto thing looked more like a date to me. Feb 21 2011.
Use it. If it screws up, exchange it for another one.

Who gets mad about having to get your first evo phone replaced by a refurb?

How many of you get pretty mad when you spent 400 to 250 on your evo and it was brand new outta the box and you babied it and then you had the light bleed or b spot effect on your screen 3 or 4 months later and when you take your phone in they swap it out calling it a new one thats a refurb kinda wish they give you a brand new one that had all the issues fixed dont you for the amount you paid for?
what do you guys think?

I buy my phones from bestbuy and use their insurance so if my phone messes up then they just replace it with brand new one. They don't use referbs. Just fyi for later buys. They also have buy back program. So basically when I upgrade next Jan they will be paying me for my next phone.

Papa Smurf151 said:
I buy my phones from bestbuy and use their insurance so if my phone messes up then they just replace it with brand new one. They don't use referbs. Just fyi for later buys. They also have buy back program. So basically when I upgrade next Jan they will be paying me for my next phone.
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nice i heard about that better deal then sprints

reaper24 said:
nice i heard about that better deal then sprints
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Much better. Plus with buy back bestbuy will give me like 40-50% of original($650) after a year when my upgrade comes up. Only bad thing is they don't replace phone if its list it stolen

not all ways true last phone i had they never replaced it just wanted to keep sending it out and have it fixed and handing me a pos loaner

my first evo started to restart randomly, first thing the sprint rep did was do a hard reset and format the sd. I had a feeling that would not fix it and in fact the problem only got worse. When I took my EVO back the second time, they ordered me a "new" phone. The next week I was able to go pick it up. Soon as i got home i noticed 4 b-spots 3 of them are horribly distracting. Im procrastinating going back to the store cuz i am tired of the run around every time i go in. One thing that is weird to me is that i supposedly have hardware version 4. shouldnt the b spots be fixed by now on this version?

therealjimshady said:
my first evo started to restart randomly, first thing the sprint rep did was do a hard reset and format the sd. I had a feeling that would not fix it and in fact the problem only got worse. When I took my EVO back the second time, they ordered me a "new" phone. The next week I was able to go pick it up. Soon as i got home i noticed 4 b-spots 3 of them are horribly distracting. Im procrastinating going back to the store cuz i am tired of the run around every time i go in. One thing that is weird to me is that i supposedly have hardware version 4. shouldnt the b spots be fixed by now on this version?
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Only Novatek screens exhibit the "b spots", and H/W 0004 has been using Novatek screens along with Epson. So some unlucky 0004 owners have the crappy LCD panels.

assurion
I bought my evo around christmas, I was in a bad accident feb 1st that thrashed my phone, I placed a order with assurion and it took them three weeks to get my phone because it was on" back order", so I assumed the phone was gonna be new but when I went to activate it on sprint.com in the description of the phone said "refurb unit" which means I waited three weeks for a refurbished phone paid a $100 insurance fee and the the phone came with a scratch out the box!!! thanks assurion

I'll order replacement parts and fix it myself, if possible.

it was brand new outta the box
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3 or 4 months later
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Keywords: WAS new, broke 3-4 MONTHS later.
Yes, I completely agree that it sucks getting a refurb. But the truth is, your phone is NOT NEW ANYMORE. It's 3-4 months old, making it USED. Sprint should NOT have to give you a brand new phone to replace your USED one.
That being said though, I have had a few bad refurb evo's. But, I just take it back to sprint store, or call CS. I explain that while I understand I will get a refurb, the phone should be in good physical and working condition, as my last phone was. Then they either give me another refurb, or a new model for the inconvenience.

I don't mind as long as it works and I've had no problems with mine. I too am normally nervous about refurbs, only because I've had bad - and numerous - refurb issues with electronics. But as long as it works I couldn't care less.
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If it works being the big word. I had Horrible luck with verizon refurbs...
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Papa Smurf151 said:
I buy my phones from bestbuy and use their insurance so if my phone messes up then they just replace it with brand new one. They don't use referbs. Just fyi for later buys. They also have buy back program. So basically when I upgrade next Jan they will be paying me for my next phone.
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I don't know what planet you're from but that's never the case with Best Buy. They will ALWAYS try to repair your phones which means sending it in for 2 weeks while you get stuck with a crappy loaner for the mean time. If it is not repairable, then they'll provide you with a new unit as long as they don't have something that has been returned to them in working condition.
Sprint will at least attempt to fix your phone on the spot so you're not wasting so much time and then send you a refurb (some times new devices).
I have recently had bad experiences with Sprints refurbs but kept exchanging it until I was 100% happy (3rd try) with no questions asked.
BTW, Best Buy's insurance is $10 a month, while Sprint's is $7 (30% less). Also, BB's insurance DOES NOT cover lost/stolen phones (not even if paying $100 deductible), Sprint does.
Done...

I talked to the manager at the sprint location I did my warranty swap at and told him I only wanted a new evo. Explained my side, waiting in line on opening day, etc., etc. and he agreed. So there are other ways....even at Sprint.
Sent on the go from my HTC EVO

He was nice, because he certainly doesn't have to.
Personally, I don't care if I'm the 5th owner of this phone as long as it is flawless cosmetically and functioning as it should.

akarol said:
He was nice, because he certainly doesn't have to.
Personally, I don't care if I'm the 5th owner of this phone as long as it is flawless cosmetically and functioning as it should.
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Likewise..
My last replacement was a refurb with a cracked case and a weird bright spot on the screen.
I called 15 minutes after opening the box and Asurion promptly sent me a brand new one.

I wanted a brand new one too and Asurion could not guarantee it. I got a refurb and often wonder if it has been better than my original would have been. I had my original 3 weeks and cracked the screen

Asurion - shipping new or refurb?

I dropped my phone and shattered the screen today. I have placed the claim with Asurion, wondering if anyone has had a claim recently and if they received a new or refurb phone? Also if the phone was received with the newest, i.e. unrootable, software?
Thank you in advanced.

Just received my Asurion replacement yesterday. Brand new in the box. It shipped with 2.2.
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Received mine day before yesterday. BNIB w/2.2 Froyo.
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Thanks. Was it shipped overnight?

Put in the claim on Saturday, recieved it Tuesday.

cornelious1212 said:
Just received my Asurion replacement yesterday. Brand new in the box. It shipped with 2.2.
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WTF? Mine was definately refurbished because it had scum and dents in the outer casing!
Other than cosmetics it came with 2.2 and rooted it just fine.

Refurb if they have any, new if they don't.

I received my phone today and it was a refurb. Rooted fine, but still a refurb.

Asurion put out a communication a couple weeks ago that due to low supply chain (which has been ongoing), they were shipping new in box.
I haven't heard anything changed recently, but seemingly the supply chain has been restored, so refurbs are going out again.

I have received 3 Phones from Asurion, yes, they love me...haha. Anyway, if you get a refurbished one as I did. Dont accept it. Call them back, tell them that you refuse it. Ship it back, and get a new one. Although it may take more time, it was worth it to me to recieve a new one, the one they sent was if far worse shape than the one I had before It got broken..

Slagdude76 said:
I have received 3 Phones from Asurion, yes, they love me...haha. Anyway, if you get a refurbished one as I did. Dont accept it. Call them back, tell them that you refuse it. Ship it back, and get a new one. Although it may take more time, it was worth it to me to recieve a new one, the one they sent was if far worse shape than the one I had before It got broken..
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I agree.
Unfortunately when phones are refurbished they tend to not fix this issue.

Slagdude76 said:
I have received 3 Phones from Asurion, yes, they love me...haha. Anyway, if you get a refurbished one as I did. Dont accept it. Call them back, tell them that you refuse it. Ship it back, and get a new one. Although it may take more time, it was worth it to me to recieve a new one, the one they sent was if far worse shape than the one I had before It got broken..
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so this really works? I just got some damaged mine after a week of use, (sad that this is the first phone i have wrecked within a year). I really dont want a refurb phone but I need a phone because of work. Did you just call and demand a new phone not a refurb?

Slagdude76 said:
I have received 3 Phones from Asurion, yes, they love me...haha. Anyway, if you get a refurbished one as I did. Dont accept it. Call them back, tell them that you refuse it. Ship it back, and get a new one. Although it may take more time, it was worth it to me to recieve a new one, the one they sent was if far worse shape than the one I had before It got broken..
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What happened to your original one?
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