Database Users

Just received 1 of 2 replacement Evo's at RS

They finally called me and told me one of my Evo's came in so I went yesterday to swap out my GF's Evo. My girlfriend already dropped it and chipped it up a little so I put it in the box. The guys didn't even check inside to see if the Evo was in there. I also kept the 8GB card since they had me wait 2 months to get a replacement.
The bad news: The Evo I retured was 002 and the new one I received is 002. I realized this when I bought it home since they were closing and I was trying to get out of there. My whole point in returning the damn thing was to get rid of that light leak issue. I know I'll be annoying when I call them today but how did I end up receiving the same hardware version. A week after I bought mines my friend got his at the same store and they gave him a 003 with no light leak issue. I might just forget about it and have my GF live with it but when mines comes in I hope I get a newer version.
What should I do? Is there a way to check the version even if it's not activated. Is it listed on the box somewhere?

gqstatus0685 said:
I also kept the 8GB card since they had me wait 2 months to get a replacement.
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Did they agree to that or did you just steal it? And you gave them a damaged phone from you dropping it? wow...Not sure why I should help ya, people like you are the ones that ruin it for the rest of us who are actually honest.

Same thing happened to me... It ended up being a refurbished phone. Check the sticker (IMEI label) on the outside of the box. If there is another sticker on top of the original, then you got a refurb. I went bezerk on sprint and RS and they ended up giving me a $160.00 credit on my account. If you call enough they will do the same. I could get another one from Corp Sprint store but they are out of stock. For now, I will do with what I got. Before you get your check the IME label to see if it is the original sticker not a refurb sticker.

Sirchuk said:
Did they agree to that or did you just steal it? And you gave them a damaged phone from you dropping it? wow...Not sure why I should help ya, people like you are the ones that ruin it for the rest of us who are actually honest.
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I took it because I went through enough of their BS. If they would have asked for it I would have told them to take the new one out the box and keep it.
Secondly there were little nicks from a drop which you would notice if you looked closely at it. This has nothing to do with other people. I was bound to get replacements since I complained from the get go. Anyway back on topic...
I'll check the sticker today. If I remember correctly it was brand new and only one sticker because I made sure it didn't come in a weird looking box or had documentation in/on the phone box that stated it was a refurb.

Dialing ##786# should give you all the info you need on whether its a refurb or not.
I got my replacement from a Sprint Corporate store and they didn't hardly glance at it for more than 2 seconds (power button crack). Came in a little sprint box, but it was indeed new. They just arent still sending them out with the memory cards and chargers.

I have an 002, it has no problems (aside from no volume control or micro usb port ) - so you may be lucky..

if it doesnt have the light leak then why complain... have you even checked. i dont see anything that you said it does have the light leakage....
why west the time and energy if its ok....
if it has light bleeding right out of the box thats a different story.

i still havent gotten my replacement from them and i know how pissed u are when i know of many ppl who've gone through more than 2 evo's and im pissed

Yes the replacement has light leak. I'm still waiting on mines to come in and I how its not a 002 my leak is horrible.
Sent from my Supersonic

To the OP:
For your underhanded dishonesty and being the slimeball that you seem to be I hope you break your phone and can't have it replaced under warranty.
Sent from my PC36100 using XDA App

zhensley said:
To the OP:
For your underhanded dishonesty and being the slimeball that you seem to be I hope you break your phone and can't have it replaced under warranty.
Sent from my PC36100 using XDA App
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I agree fully. People like OP are the reason stores have **** return policies now.

I'm on my second 003 and it looks like my phone has a halo so getting 003 doesn't mean a definite fix. I'm waiting for my 3rd replacement to get here.
Sent from my PC36100 using XDA App

gqstatus0685 said:
They finally called me and told me one of my Evo's came in so I went yesterday to swap out my GF's Evo. My girlfriend already dropped it and chipped it up a little so I put it in the box. The guys didn't even check inside to see if the Evo was in there. I also kept the 8GB card since they had me wait 2 months to get a replacement.
The bad news: The Evo I retured was 002 and the new one I received is 002. I realized this when I bought it home since they were closing and I was trying to get out of there. My whole point in returning the damn thing was to get rid of that light leak issue. I know I'll be annoying when I call them today but how did I end up receiving the same hardware version. A week after I bought mines my friend got his at the same store and they gave him a 003 with no light leak issue. I might just forget about it and have my GF live with it but when mines comes in I hope I get a newer version.
What should I do? Is there a way to check the version even if it's not activated. Is it listed on the box somewhere?
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You're a theif and a liar. I wish you would've tried that at my store so I could have sent you packing with your damaged phone and missing card. I really hope karma pays you back double for your actions.
More on topic. We have no control over what versions they send us. You got a replacement, that is all we can do for you.

jacc1234 said:
I agree fully. People like OP are the reason stores have **** return policies now.
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I also agree. I feel like the only reason it took so long for the OP to get a replacement is because actual stock of the Evo is super-limited. It wasn't like whatever store he was doing it through was just screwing around and holding out stock of a replacement. What a douche.

Ha, how noble of you
"I might just forget about it and have my GF live with it but when mines comes in I hope I get a newer version".
Ha, nice buddy. Way to look out for the ladies.

First off I didn't mean chipped literally so stop trolling for post counts. My girlfriend didn't care about the light leak I just figured I'd get it replaced.
Secondly I was being dicked over. I had to call and check up on them despite them telling me they'd call me. They never called me to tell me to pick up my preorder not did they call my friend to tell him to pick up his. He had to call and they told him that it had came in earlier in the week. The store is run by idiots and YES my intentions were to keep the card. The manager, DM and DM's assistance are idiots. I don't like being lied to and jerked around.
Sent from my Supersonic

My light issue stems more from the fact that my screen is up, ever so slightly, at the bottom. Pushing down on it results in nearly all of the leaking light to disappear. Can live with it myself, but the screen issue, and in turn the light issue, happened pretty quickly on my phone. Not too upset but I can see why some would be.
edit: meant to add, does the new screen lift up at all. Two people I know with similar issues seem to have it like me. Haven't seen much leakage on phones that aren't lifting, but maybe I'm wrong. Also think a few people are getting a LITTLE carried away. But I get where they're coming from.

gqstatus0685 said:
First off I didn't mean chipped literally so stop trolling for post counts. My girlfriend didn't care about the light leak I just figured I'd get it replaced.
Secondly I was being dicked over. I had to call and check up on them despite them telling me they'd call me. They never called me to tell me to pick up my preorder not did they call my friend to tell him to pick up his. He had to call and they told him that it had came in earlier in the week. The store is run by idiots and YES my intentions were to keep the card. The manager, DM and DM's assistance are idiots. I don't like being lied to and jerked around.
Sent from my Supersonic
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Hypocritical much? You don't like being lied to and jerked around...so your response is to lie to and jerk around the store? Nice.

lzlaxhacker said:
Hypocritical much? You don't like being lied to and jerked around...so your response is to lie to and jerk around the store? Nice.
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Dude STFU and get a life. Stop trolling.
Sent from my Supersonic

Come on guys, it is what it is no need to judge anybody

Refurbished EVO quality

Ok, I’m to the point of exploding. I have received 3 different refurbished Evo's from Sprint (Multiple Device Exchange Department). I kiddd you not, EVERY REPLACEMENT is worst than the last. 1st one had screen separation, second one had blown speaker right out the box, this last one had light gushing from the bottom of the screen. It was BAD! Noticeable during day time use! Anybody else experience this? I don’t think I’m being to demanding or picky. I paid $$$ for my fist evo and settled for these refurbs that are trash. Any suggestions? I got approved by a supervisor to receive a NEW one, when they become available. All the reps Ive spoken with said they have not seen new Evos available since the release date (for their department)

xavier1022 said:
Ok, I’m to the point of exploding. I have received 3 different refurbished Evo's from Sprint (Multiple Device Exchange Department). I kiddd you not, EVERY REPLACEMENT is worst than the last. 1st one had screen separation, second one had blown speaker right out the box, this last one had light gushing from the bottom of the screen. It was BAD! Noticeable during day time use! Anybody else experience this? I don’t think I’m being to demanding or picky. I paid $$$ for my fist evo and settled for these refurbs that are trash. Any suggestions? I got approved by a supervisor to receive a NEW one, when they become available. All the reps Ive spoken with said they have not seen new Evos available since the release date (for their department)
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My "Refurb" was actually a new white evo. At first I didn't want the white one, but it has since grown on me. That was the only complaint I have had with the "Refurb". Other than that, hardware wise, it is far nicer than the one I had got on release day. No screen seperation, no light leak, and it is actually louder than my first one. If I were you I would take the complaint to tier 3 in the retentions department. They always seem to find things that nobody else has.

It shouldn't be long. New Evo's have gone out to a lot of people. I've ordered 4 in the last month, and both times (2 at a time) they've taken about a week to arrive.

I just got my new Eco yesterday. They are in stock @ Sprint now!
Sent from my PC36100 using XDA App

xavier1022 said:
Ok, I’m to the point of exploding. I have received 3 different refurbished Evo's from Sprint (Multiple Device Exchange Department). I kiddd you not, EVERY REPLACEMENT is worst than the last. 1st one had screen separation, second one had blown speaker right out the box, this last one had light gushing from the bottom of the screen. It was BAD! Noticeable during day time use! Anybody else experience this? I don’t think I’m being to demanding or picky. I paid $$$ for my fist evo and settled for these refurbs that are trash. Any suggestions? I got approved by a supervisor to receive a NEW one, when they become available. All the reps Ive spoken with said they have not seen new Evos available since the release date (for their department)
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Funny exact thing happened to me, three refurbs within the last two weeks. I have given up though and just stuck with my original. Im sure around black Friday ill be looking for a new phone anyway.
Sent from my PC36100 using XDA App

Jye75 said:
It shouldn't be long. New Evo's have gone out to a lot of people. I've ordered 4 in the last month, and both times (2 at a time) they've taken about a week to arrive.
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Yeah, but you are probably talking about buying new evos I think as opposed to getting a new unit from the damages department. If that is the case, he may be waiting a lot longer than a week. The refurb department would probably be one of the last departments to see a new evo. Let's face it, they already have his money.
But who knows maybe sprint customer service is improving.

jd9900 said:
Yeah, but you are probably talking about buying new evos I think as opposed to getting a new unit from the damages department. If that is the case, he may be waiting a lot longer than a week. The refurb department would probably be one of the last departments to see a new evo. Let's face it, they already have his money.
But who knows maybe sprint customer service is improving.
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Pretty sure they come from the same place. Back when I had a Mogul, I went through 3 bad refurbs, and got upgraded to a new Touch Pro. Address it was shipped from was 2216 Outerloop Rd, Louisville, KY. (same address as the Evo's, and every other phone I've recieved from Sprint, business or personal) I don't think the "refurb dept" would have their own stock of new phones, when all they'd have to do is place the order through their computer system to be drawn from the warehouse.

That's great news then. That is way too many problems for them not to hook the op up.

Last Hope
ok, so I have 4th Refurb Evo sitting in my front door via UPS, Im at work and Im feeling pretty good about this one. Maybe 4th time is the charm... cross your fingers fellas.. If not, I'll end up with slit wrists. jk lol

Finally
So I got my new phone and it is wayyyy better than the ones the sent me prior. Still some light leaks but I will live.
Now its like my Ex girl friend, shes a 8, but 9 in a dress. My evo is a 8, 9 with a hard cover..lol

Got a refurb here as well and far happier with it then the brand new one I had. My brand new one had slight screen seperation, nothing I would have noticed without reading the forums but the new "refurb" had 0 screen seperation it also had an Epson screen which is worlds better than the Nova screen my new one had. I have no complaints at all about this refurb, I was actually ecstatic when I saw them side by side as the Nova screen is the only real problem i've had with this phone and the Epson fixed that 100x over the screen actually seems comparable to iPhone 4 screen now only bigger.
Like I said i'm ecstatic and if you still get the same phones I highly recommend trading yours in for a refurb if they are still giving out the ones with Epson screens LOL I think you are far better off with the refurb IME anyway.
Cheers

xavier1022 said:
So I got my new phone and it is wayyyy better than the ones the sent me prior. Still some light leaks but I will live.
Now its like my Ex girl friend, shes a 8, but 9 in a dress. My evo is a 8, 9 with a hard cover..lol
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LOL, your ex was a liar..... her dress size should be smaller than her pant size, unless she wore extremely tight jeans...manufacturer tend to label the dress size 2 sizes smaller than it really is.... but she's your ex so who cares!!!
But back on topic: why are they using 002 as refurbished phones, we all ( me) ditched them because of all the problems!

Sprint rep told me they aren't shipping refurbed Evos yet... wtf.

chaoticallysweet said:
LOL, your ex was a liar..... her dress size should be smaller than her pant size, unless she wore extremely tight jeans...manufacturer tend to label the dress size 2 sizes smaller than it really is.... but she's your ex so who cares!!!
But back on topic: why are they using 002 as refurbished phones, we all ( me) ditched them because of all the problems!
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I think he meant she's an 8 on a scale of 1-10...Anyway, I got a "recertified" Evo from Asurion and it is way better than my Evo I got on day 1.

I went through 2 refurbs. First one came with a smashed screen. I almost couldn't get it returned because they thought I did it. Went all the way up to retentions, and was about to cancel my account, when they magically said to send it back, and they would ship out a new one.
The second one came, with VERY minor Light leakage. It also had some type of issue with I think the battery. The phone would get so hot to the point where I couldn't hold it. It also wouldn't charge when I didn't have it sitting under a fan.
My Third Evo has been a ****ing HULK! NO issues what so ever, and it's been dropped a few times... Not from up high, except for one situation. It's also been subject to EXTREME heat. I'm a fire fighter, and I forgot to take my phone off when I geared up. Ended up going into a fire for search and rescue. I didn't realize it was on me, until it started ringing and I could feel it vibrate. Phone still works like a champ, and just started getting pretty decent battery life (which I thought was pretty bad when I first got the phone) on Fresh 3.2.

From my experience (2 years working at a service and repair sprint store)
for the most part the Refurbs are 100% solid
BUT! I've also had to do like 4-5 exchanges in a row because all the refurbs my technician gave me were trash.
I've also exchanged 4 before and ran out of ones in stock and had to order a replacement haha.
but that only happened maybe 2-3x
(one time i think it was just like a double exchange)

How can I tell if a vibrant is refurbished?

I had to get my vibrant replaced (which is another awful, long story) and my new Vibrant is arriving soon. I have a feeling it's going to be refurbished. How can I tell?

jamesey10 said:
I had to get my vibrant replaced (which is another awful, long story) and my new Vibrant is arriving soon. I have a feeling it's going to be refurbished. How can I tell?
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Its going to be refurbished

Probably a refurb. Have you been reading the forums? Plenty of people getting swaps for no reason..
Sent from my SGH-T959

Aren't sellers normally required to identify a refurb? Look for a sticker when you open up the back.

The box
usually they come in a different non printed box. And, the yare supposed to disclose if the unit is refrub look inside behind the battery... etc
Also look at the terms of your replacement insurance in the contract. It usually will have some disclosure LIKE: we will replace with like kind new or equal.... or something like that That is contract-eeze for Refrub

They all come in a white box. That doesn't mean it's a refurbished phone or not. The stickers are usually slightly different too.

jamesey10 said:
I had to get my vibrant replaced (which is another awful, long story) and my new Vibrant is arriving soon. I have a feeling it's going to be refurbished. How can I tell?
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it will be a refurb unless you are within your 14days.

jamesey10 said:
I had to get my vibrant replaced (which is another awful, long story) and my new Vibrant is arriving soon. I have a feeling it's going to be refurbished. How can I tell?
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A buddy of mine is also waiting on a replacement phone. They told him it was on back order and would not be able to give him a ship date. Did they tell you the same thing?

cubanito1967 said:
A buddy of mine is also waiting on a replacement phone. They told him it was on back order and would not be able to give him a ship date. Did they tell you the same thing?
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yeah. i ordered a replacement on oct 12. The latest info i have from tmobile is that it will arrive on oct 25

why wouldn't it be a refurb?
refurbs have a bad rap

mr2t32 said:
it will be a refurb unless you are within your 14days.
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Thats not totally true. This phone is constantly backordered so they have no choice but to send out new phones in those situations. Maybe its diff fot tmobile.
If anything happened and I wanted a new phone i'd just report it lost and get one from asurion. I got two mew ones in a row from them.
Sent from my SGH-T959 using XDA App

refurbs are fun! if you replace your phone alot, on the 3rd time, you are eligible for a different phone. my HD2 was borked as bawls. got it replaced with refurbs, which still didn't fix anything, and now I have my shiny new vibrant having phone insurance is great
EDIT: i had my vibrant replaced already and it was a refurb, but still works just fine

i have a replacement, and i dont care if its refurb. or not. fact is it works better then 1st one i had, and as long as its a samoled screen and all specs work what difference does it make? besides once its rooted with one click lag fix the phone is blazingly fast

I got my replaced and now its still perfect after 1 month.

Getting a refurb is bad for factory warranty purposes. That is why lots of people don't like them. Manufacturers track manufacture dates by IMEI, so you can't lie to them. Buying a phone now and getting a refurb from July is bad.
Sent from my SGH-T959 using XDA App

Refurb phone???

My phone is only about 10 days old and I took it to a sprint repair store cause my voicemail wouldnt update. They didn't know what to do for it so they ordered me another phone. They just called today and said it was in and that I could pick it up. I asked if it was new or a refurb and they said it was a refurb and she also stated that mostof the time a refurb works better than a new one. Anyone have any experience with this? I just don't really want to give up my 10 day old brand new for a refurb unless it's ok. Also are the screens new cause I don't have any scratches on my phones screen now and I don't want my refurb to have any. So does any one have a refurb now that works great? Thanks for the input.

I was told the actual phone is new, but the main board in it is refurbished. Not sure if this is right or not though, just what they told me at the Sprint store. Mine is a refurb, but it works great... also, if I remember right, you can check to see if it's a refurb or not, just can't remember how.
Sent from my SPH-D700 using XDA App

musclehead84 said:
My phone is only about 10 days old and I took it to a sprint repair store cause my voicemail wouldnt update. They didn't know what to do for it so they ordered me another phone. They just called today and said it was in and that I could pick it up. I asked if it was new or a refurb and they said it was a refurb and she also stated that mostof the time a refurb works better than a new one. Anyone have any experience with this? I just don't really want to give up my 10 day old brand new for a refurb unless it's ok. Also are the screens new cause I don't have any scratches on my phones screen now and I don't want my refurb to have any. So does any one have a refurb now that works great? Thanks for the input.
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Take it to where you bought it and tell them it is defective and you want to exchange it. Under the 30 day guarantee they should exchange it for a brand new one for free.
Sent from my SPH-D700 using XDA App

I'm out of my 30 days or I would have. This is my 3rd epic. So a refurb is basically new just with a used main board? Yeah you can check it by ##786#.

musclehead84 said:
I'm out of my 30 days or I would have. This is my 3rd epic. So a refurb is basically new just with a used main board? Yeah you can check it by ##786#.
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If this is true, then my recondition status on the refurb they gave me yesterday says "Status: NO". Total call time onthe phone is only 7m out and 11 min in. With a total of only 8 calls in and out. lol awesome

I'm on refurb epic and all I could is my phone looked, smell and to me is new. I wouldn't worry about it.

Yeah your right I guess as long as it works ok and looks new. It's just we paid so much for these phones and something is wrong with it and it's not our fault I just think we should get a new one.

I believe your 30day time period restarts each time you get a new phone. Personally I would make them exchange it for a new phone. If you wanted a refurb you would have paid refurb prices.
As for refurbs "working better than new phones", I guess this could be the case if they fixed a defective part and you have less of a chance of that part failing again.
I've had pretty good luck with refurbs. But if I had the option to get a new exchange I would do that instead.

I am wonder if they make recondition status to show NO even if it is not since that is their phone and they can make showing anything they like.
dito33

After 30 days of purchase of the original phone a refurb will be used unless one is not available. The 30 day does not start over after an exchange. Anything within 30 days would be new.
Sent from my SPH-D700 using XDA App

It's hit or miss on the refurbs. I'm on my 4th Epic atm. The original had the radio go bad after a month. The second one that was a refurb lasted about 60 days then the charging port went bad. The third one which looked to me to be brand new (still had all the stickers on the chrome) locked and froze in the store as soon as it synced with google. I just got the forth today, fingers crossed so far so good.

Who gets mad about having to get your first evo phone replaced by a refurb?

How many of you get pretty mad when you spent 400 to 250 on your evo and it was brand new outta the box and you babied it and then you had the light bleed or b spot effect on your screen 3 or 4 months later and when you take your phone in they swap it out calling it a new one thats a refurb kinda wish they give you a brand new one that had all the issues fixed dont you for the amount you paid for?
what do you guys think?

I buy my phones from bestbuy and use their insurance so if my phone messes up then they just replace it with brand new one. They don't use referbs. Just fyi for later buys. They also have buy back program. So basically when I upgrade next Jan they will be paying me for my next phone.

Papa Smurf151 said:
I buy my phones from bestbuy and use their insurance so if my phone messes up then they just replace it with brand new one. They don't use referbs. Just fyi for later buys. They also have buy back program. So basically when I upgrade next Jan they will be paying me for my next phone.
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nice i heard about that better deal then sprints

reaper24 said:
nice i heard about that better deal then sprints
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Much better. Plus with buy back bestbuy will give me like 40-50% of original($650) after a year when my upgrade comes up. Only bad thing is they don't replace phone if its list it stolen

not all ways true last phone i had they never replaced it just wanted to keep sending it out and have it fixed and handing me a pos loaner

my first evo started to restart randomly, first thing the sprint rep did was do a hard reset and format the sd. I had a feeling that would not fix it and in fact the problem only got worse. When I took my EVO back the second time, they ordered me a "new" phone. The next week I was able to go pick it up. Soon as i got home i noticed 4 b-spots 3 of them are horribly distracting. Im procrastinating going back to the store cuz i am tired of the run around every time i go in. One thing that is weird to me is that i supposedly have hardware version 4. shouldnt the b spots be fixed by now on this version?

therealjimshady said:
my first evo started to restart randomly, first thing the sprint rep did was do a hard reset and format the sd. I had a feeling that would not fix it and in fact the problem only got worse. When I took my EVO back the second time, they ordered me a "new" phone. The next week I was able to go pick it up. Soon as i got home i noticed 4 b-spots 3 of them are horribly distracting. Im procrastinating going back to the store cuz i am tired of the run around every time i go in. One thing that is weird to me is that i supposedly have hardware version 4. shouldnt the b spots be fixed by now on this version?
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Only Novatek screens exhibit the "b spots", and H/W 0004 has been using Novatek screens along with Epson. So some unlucky 0004 owners have the crappy LCD panels.

assurion
I bought my evo around christmas, I was in a bad accident feb 1st that thrashed my phone, I placed a order with assurion and it took them three weeks to get my phone because it was on" back order", so I assumed the phone was gonna be new but when I went to activate it on sprint.com in the description of the phone said "refurb unit" which means I waited three weeks for a refurbished phone paid a $100 insurance fee and the the phone came with a scratch out the box!!! thanks assurion

I'll order replacement parts and fix it myself, if possible.

it was brand new outta the box
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3 or 4 months later
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Keywords: WAS new, broke 3-4 MONTHS later.
Yes, I completely agree that it sucks getting a refurb. But the truth is, your phone is NOT NEW ANYMORE. It's 3-4 months old, making it USED. Sprint should NOT have to give you a brand new phone to replace your USED one.
That being said though, I have had a few bad refurb evo's. But, I just take it back to sprint store, or call CS. I explain that while I understand I will get a refurb, the phone should be in good physical and working condition, as my last phone was. Then they either give me another refurb, or a new model for the inconvenience.

I don't mind as long as it works and I've had no problems with mine. I too am normally nervous about refurbs, only because I've had bad - and numerous - refurb issues with electronics. But as long as it works I couldn't care less.
Sent from my PC36100 using XDA App

If it works being the big word. I had Horrible luck with verizon refurbs...
Sent from my PC36100 using XDA Premium App

Papa Smurf151 said:
I buy my phones from bestbuy and use their insurance so if my phone messes up then they just replace it with brand new one. They don't use referbs. Just fyi for later buys. They also have buy back program. So basically when I upgrade next Jan they will be paying me for my next phone.
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I don't know what planet you're from but that's never the case with Best Buy. They will ALWAYS try to repair your phones which means sending it in for 2 weeks while you get stuck with a crappy loaner for the mean time. If it is not repairable, then they'll provide you with a new unit as long as they don't have something that has been returned to them in working condition.
Sprint will at least attempt to fix your phone on the spot so you're not wasting so much time and then send you a refurb (some times new devices).
I have recently had bad experiences with Sprints refurbs but kept exchanging it until I was 100% happy (3rd try) with no questions asked.
BTW, Best Buy's insurance is $10 a month, while Sprint's is $7 (30% less). Also, BB's insurance DOES NOT cover lost/stolen phones (not even if paying $100 deductible), Sprint does.
Done...

I talked to the manager at the sprint location I did my warranty swap at and told him I only wanted a new evo. Explained my side, waiting in line on opening day, etc., etc. and he agreed. So there are other ways....even at Sprint.
Sent on the go from my HTC EVO

He was nice, because he certainly doesn't have to.
Personally, I don't care if I'm the 5th owner of this phone as long as it is flawless cosmetically and functioning as it should.

akarol said:
He was nice, because he certainly doesn't have to.
Personally, I don't care if I'm the 5th owner of this phone as long as it is flawless cosmetically and functioning as it should.
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Likewise..
My last replacement was a refurb with a cracked case and a weird bright spot on the screen.
I called 15 minutes after opening the box and Asurion promptly sent me a brand new one.

I wanted a brand new one too and Asurion could not guarantee it. I got a refurb and often wonder if it has been better than my original would have been. I had my original 3 weeks and cracked the screen