Called ATT for the update - AT&T Samsung Galaxy S 4 Q&A, Help & Troubleshootin

Tried the update using the phone, no go. Called ATT and the ATT woman ended up pushing the update via wifi to my wifes phone. Took about and hour from start of download to the reboot.

popo219 said:
Tried the update using the phone, no go. Called ATT and the ATT woman ended up pushing the update via wifi to my wifes phone. Took about and hour from start of download to the reboot.
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I called at&t and was told no such update exist..... still on 4.2.2.

Then that person lied to you. My wife's phone showed 4.3 after the reboot.
Sent from my SAMSUNG-SM-N900A using xda app-developers app

I can confirm had att push 4.3 to my phone just did it on 4.3.now:thumbup:
Sent from my SAMSUNG-SGH-I337 using xda app-developers app

Downloaded the update last night and took about 8 hours to complete.. my god AT&T servers are deadly slow. Took 10 minutes to install.

ralphie1267 said:
I can confirm had att push 4.3 to my phone just did it on 4.3.now:thumbup:
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
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What did you have to say? I swear I talked to two of the "support" people and they were as dumb as a box of rocks... they think that 4.2.2 is the new update...
Sent from my SAMSUNG-SGH-I337

I told them that an update was released earlier that day and that when I checked using my phone, it said my phone was up to date. The woman checked and confirmed what I had told her so she did what she had to on her end and pushed it to my wife's phone. The woman actually called it a firmware update instead of just an update.
Sent from my SAMSUNG-SM-N900A using xda app-developers app

A similar thing happened to me. Last night, I was told that there was definitely an update available and that it would come to my phone within the next few hours. It did, but I called AT&T this evening about Knox, and was told that the update has been pulled. According to the rep, they made a statement that "AT&T and Samsung have pulled the update and are looking into issue." They go on to mention Galaxy Gear support, call quality, but that is it. They mention nothing about Knox.

ToastyyX said:
What did you have to say? I swear I talked to two of the "support" people and they were as dumb as a box of rocks... they think that 4.2.2 is the new update...
Sent from my SAMSUNG-SGH-I337
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Yea ..lol. some if the att fokes dont no what they are talking about with this update. I got lucky 2nd time around actually spoke to someone who new what I was talking about... but it does work..
Sent from my SAMSUNG-SGH-I337 using xda app-developers app

It took me three times. Turns out that at&t update manager app was disabled and there isn't a way to enable it... I have to take it to Best Buy or factory reset to fix lol... Samsung has an excellent skilled support team.
Sent from my SAMSUNG-SGH-I337

If you change the date on your phone you can keep checking the servers for ota.
Sent from my SAMSUNG-SGH-I337 using xda premium

ralphie1267 said:
I can confirm had att push 4.3 to my phone just did it on 4.3.now:thumbup:
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
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Click to collapse
Can you please share how you did this. Who did you talk to. Their number and so on?

I just dialed 611 and got ahold of, I think her first name was Carol (she was American and spoke excellent English), just tell whoever answers that you want the firmware update that'll take your phone from 4.2.2 to 4.3. Whoever you talk to should understand that, if not, demand to talk to someone else or a supervisor.
Sent from my SAMSUNG-SM-N900A using xda app-developers app

26.2man said:
Can you please share how you did this. Who did you talk to. Their number and so on?
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Click to collapse
All I did was told them update keeps failing..now keep in mind it took 2 or three times before I got someone who knows what they're doing .from there she pushed update to my phone. Also u have to be on mf3 from what I understand or the update wont work or this is just bs. Also there is no root or recovery if u are ok with this I will explain more if u need there are a few more steps to it..
Sent from my SAMSUNG-SGH-I337 using xda app-developers app

ralphie1267 said:
All I did was told them update keeps failing..now keep in mind it took 2 or three times before I got someone who knows what they're doing .from there she pushed update to my phone. Also u have to be on mf3 from what I understand or the update wont work or this is just bs. Also there is no root or recovery if u are ok with this I will explain more if u need there are a few more steps to it..
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
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Click to collapse
Got a hold of ATT they said that they have stopped pushing it out because of too many issues it was causing on some GS4's. Said ATT wa working on a fix and it would be back on OTA as soon as possible so I guess its just sit tight and wait.

26.2man said:
Got a hold of ATT they said that they have stopped pushing it out because of too many issues it was causing on some GS4's. Said ATT wa working on a fix and it would be back on OTA as soon as possible so I guess its just sit tight and wait.
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Click to collapse
They had the same problem with the 4.3 S3 update. Maybe they will include the Profile creator (KNOX) app that they previously excluded when they restart the OTAs.

AT&T Update
I was right by an AT&T Store when reading this, and went in to ask for myself. (I have an S4.) And he said to be patient, and that he doesn't know when it will be available.

andrewlima said:
I was right by an AT&T Store when reading this, and went in to ask for myself. (I have an S4.) And he said to be patient, and that he doesn't know when it will be available.
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Click to collapse
Classic "canned" response. It's a good bet the AT&T employee had no idea of what you were talking about.

scott14719 said:
Classic "canned" response. It's a good bet the AT&T employee had no idea of what you were talking about.
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Click to collapse
There's a good chance that's the situation. Disappointing if so.
Sent from my SGH-I337 using Tapatalk

On the phone with Samsung now. I337 updates have stopped but he doesn't know why. At least I got the truth from Samsung instead of the fellow at AT&T who told me over and over that my phone is up to date and that my gs4 model doesn't get the 4.3 update. A$$clown.

Related

Has anyone figured out the 2.2.1 update issue?

Tmo tech is lost as to why some phones just aren't receiving the update. Is rooting the only way?
Sent from my HTC Glacier using XDA App
hammer4203 said:
Tmo tech is lost as to why some phones just aren't receiving the update. Is rooting the only way?
Sent from my HTC Glacier using XDA App
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Click to collapse
I just got a new replacement phone today from UPS. Got it this morning and still waiting for the update.
My first one update within hours of me turning it on.
I'll let ya know if I don't have it by tomorrow.
Amazing how quick my wife and I all if a sudden get the update when I tell them I am gonna return the phones and cancel the agreement! But I know why the update didn't come when it was suppose to. The imei was not correct in the system. The last rep got tech on the phone and said check the imei and sure enough it was not changed.
Sent from my HTC Glacier using XDA App
hammer4203 said:
Tmo tech is lost as to why some phones just aren't receiving the update. Is rooting the only way?
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
Just in case it was overlooked, have you tried the checkin?
open the phone app and type:
*#*#2432546#*#*

If I buy an S4 today, will it be updated?

As the title suggests, I plan on buying a S4 today. If I do, will it have the latest software that I can't root? How recent was the update the isn't rootable?
Thanks!
Sent from my SCH-I545 using xda premium
Just make sure when you get it doesn't have the mf3 firmware and don't let the sales person update it for you. If they do don't accept it. When you get it, take the SIM out and root and disable the auto update apps, see other threads for those, or flash a custom Rom
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
jd1639 said:
Just make sure when you get it doesn't have the mf3 firmware and don't let the sales person update it for you. If they do don't accept it. When you get it, take the SIM out and root and disable the auto update apps, see other threads for those, or flash a custom Rom
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
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But once they bring the phone out to you and break the seal, isn't it yours no matter what? What can I say to decline the phone if it has the update on it without acting fishy?
What are the odds the update will already be on it? How long ago did it come out?
Sent from my SCH-I545 using xda premium
WizeGuyDezignz said:
But once they bring the phone out to you and break the seal, isn't it yours no matter what? What can I say to decline the phone if it has the update on it without acting fishy?
What are the odds the update will already be on it? How long ago did it come out?
Sent from my SCH-I545 using xda premium
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There's a 30 day remorse period to return a phone with AT&T for any reason. So I wouldn't worry about that.
I'm in the same position. My plan is to ask them to just give me one in the box and not let them touch it til I get home.
Frogacuda said:
There's a 30 day remorse period to return a phone with AT&T for any reason. So I wouldn't worry about that.
I'm in the same position. My plan is to ask them to just give me one in the box and not let them touch it til I get home.
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Well here's the thing... I actually signed up with AT&T yesterday. My gf got the S4 and I got the One. I kinda like the S4 better.
So I'm already gonna have to pay a restocking fee. If the S4 has the update, can I even go back to the One? Is it unlimited exchanges as long as you pay the restocking fee?
Sent from my SCH-I545 using xda premium
WizeGuyDezignz said:
Well here's the thing... I actually signed up with AT&T yesterday. My gf got the S4 and I got the One. I kinda like the S4 better.
So I'm already gonna have to pay a restocking fee. If the S4 has the update, can I even go back to the One? Is it unlimited exchanges as long as you pay the restocking fee?
Sent from my SCH-I545 using xda premium
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Click to collapse
On the box of the phone it will have the software version printed near the serial number and IMEI on a sticker. Ask the salesperson if you can just check the software version first. Won't even have to open the box, and if you get a cool salesperson you can ask them to specifically look for a phone with the exploitable firmware version.
WizeGuyDezignz said:
Well here's the thing... I actually signed up with AT&T yesterday. My gf got the S4 and I got the One. I kinda like the S4 better.
So I'm already gonna have to pay a restocking fee. If the S4 has the update, can I even go back to the One? Is it unlimited exchanges as long as you pay the restocking fee?
Sent from my SCH-I545 using xda premium
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Click to collapse
I'm pretty sure you can exchange all you want.
Also, there's no "acting fishy." You're allowed to root and mod your phone. It voids your warranty, but the sales reps in the store are not going to narc you out on your warranty anyway. I've had discussions with the reps in the store about mods, and modding concerns and it's fine to just tell them that's what you're looking for.
Also, in my experience, AT&T has had no problem servicing and replacing modded phones. They don't seem to care in practice.
Thanks a ton guys! I wasn't thinking, so I just checked the box of my gf's S4 and it's the MDL firmware! She got the red one though, so maybe that stock isn't turning over as fast.
I might get the red one just to be safe haha! I will put a case over it anyway. If she just got hers yesterday and it had MDL, I'm guessing mine would too. I'm going to the same store.
Thanks a ton guys for the fast responses! :thumbup:
Sent from my SCH-I545 using xda premium
I got mine last week it was NOT updated, unfortunately i updated it before I knew what the deal was. So you should be ok seeing how you know whats going on =]
You should be good just make sure the baseband ends in MDL and not md3. The sales person shouldn't have an issue with it. Let us know how it goes
Sent from my SGH-I337 using xda app-developers app
txtech89 said:
You should be good just make sure the baseband ends in MDL and not md3. The sales person shouldn't have an issue with it. Let us know how it goes
Sent from my SGH-I337 using xda app-developers app
Click to expand...
Click to collapse
I agree with this if you are buying it from a brick and mortar store the sales people wont have a problem with you checking out the phones before purchasing
i too was concerned about the update so i got one (for my daughter) from BestBuy. i asked them to fire it up to make sure it was working and confirm it was MDL before i left the store. first thing i did was remove the sim card, turn off wifi, root it, install TWRP and flashed a rooted MF3 version.
I was only able to return a phone for a different phone once. Maybe other stores allow it but I was only able to once.
Hey guys, here is the update....it worked out great!! When I went into the store, I told the guy that I was torn between the red and white one since my girlfriend got the red one. Even though I knew that I wanted the white. So he said he wasn't even sure they had the red in stock since it's not as popular as the other colors. He went into the back to check.
He came out with a red and white one and put them on the counter and started opening them up to show them to me. I casually looked at each box and they were both MDL! So I told him that I was in a rush and would put the sim in and do all the setup myself. He was cool with it and I left.
As I type this, I already rooted it and am about to flash a ROM. I'm in good shape and on my way! Thanks guys! :good:
Lol I got a black mist one last week on thursday that was still fine.. I am guessing. For at least the next few weeks you have a decent chance
Sent from my GT-I9505G using Tapatalk 4 Beta
kejar31 said:
Lol I got a black mist one last week on thursday that was still fine.
Sent from my GT-I9505G using Tapatalk 4 Beta
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I picked up a red one two days ago.
The sales rep told may that all the reds they had in stock were from an older shipment, so they haven't been updated.
Color was not an issue for me since I'm going to wrap the thing in a case anyway.
Sure enough... I now have an MDL GS4 already rooted, TWRP and unlocked.
Now to decide what rom to flash first.
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WizeGuyDezignz said:
Well here's the thing... I actually signed up with AT&T yesterday. My gf got the S4 and I got the One. I kinda like the S4 better.
Sent from my SCH-I545 using xda premium
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Click to collapse
If you don't mind, and without going too OT, what brought you to the S4 over the One? I'm a current S4 owner considering going to the One.
Sent from my SGH-I337 using Tapatalk 2
buying my new phone, 7-25, updted it, and exchanged it 7-28. got to love costco. i disable data, and turned off wifi, until i was able to root it. http://forum.xda-developers.com/showthread.php?t=2297900
and disable to OTA altogether
http://forum.xda-developers.com/showthread.php?t=2270759&highlight=disable+ota+update
or
http://forum.xda-developers.com/showthread.php?t=2268946
received a warranty exchange today from customer service and it was shipped with MF3 ,,, bummer

[Q] How to activate?

I Have had this phone since May 3rd I was having signal issues so I did the ##72786# Reset and now my phone won't activate any more. I just moved to Sprint when I got this phone so I don't have a backup any help is appreciated. Thanks
nicotheandroidguy said:
I Have had this phone since May 3rd I was having signal issues so I did the ##72786# Reset and now my phone won't activate any more. I just moved to Sprint when I got this phone so I don't have a backup any help is appreciated. Thanks
Click to expand...
Click to collapse
Have you done any modifications to the device? ##72786# always works for me.
I mean worse case scenario, you can do a hard reset or take it to a sprint store.
Sent from my SPH-L720 using XDA Premium 4 mobile app
Salil999 said:
Have you done any modifications to the device? ##72786# always works for me.
I mean worse case scenario, you can do a hard reset or take it to a sprint store.
Sent from my SPH-L720 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
No I just flashed back to stock MDC took it to the store and they couln't help me. Customer Support gave me a $10 bill credit and will have engineers look in to it i know it is a issue with the phone so what else do you recommend I do. BTW do you know how to manually write a data profile because I tried manually activating it and only calls and text worked.
nicotheandroidguy said:
No I just flashed back to stock MDC took it to the store and they couln't help me. Customer Support gave me a $10 bill credit and will have engineers look in to it i know it is a issue with the phone so what else do you recommend I do. BTW do you know how to manually write a data profile because I tried manually activating it and only calls and text worked.
Click to expand...
Click to collapse
Well that was nice of customer support. I highly doubt it, but maybe you can update to MDL or MF9.
And I don't know blue to, I'm sorry. But if you got texting and calls working, I think it's a step in the right direction. Just the data doesn't work , right?
Sent from my SPH-L720 using XDA Premium 4 mobile app
Salil999 said:
Have you done any modifications to the device? ##72786# always works for me.
I mean worse case scenario, you can do a hard reset or take it to a sprint store.
Sent from my SPH-L720 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Salil999 said:
Well that was nice of customer support. I highly doubt it, but maybe you can update to MDL or MF9.
And I don't know blue to, I'm sorry. But if you got texting and calls working, I think it's a step in the right direction. Just the data doesn't work , right?
Sent from my SPH-L720 using XDA Premium 4 mobile app
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Click to collapse
Im already on MF9 through software updates. You are correct just data doesn't work.
nicotheandroidguy said:
Im already on MF9 through software updates. You are correct just data doesn't work.
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Click to collapse
I'm not sure then, sorry. Hopefully someone else can give you some advice. The hands free activation has never failed me before, so I'm not sure what to say.
Salil999 said:
I'm not sure then, sorry. Hopefully someone else can give you some advice. The hands free activation has never failed me before, so I'm not sure what to say.
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Click to collapse
Thanks anyway I called sprint they said they were sorry and have me $20 of my bill then I woke up this morning and it activated.
Sent from my GT-I9505G using XDA Premium 4 mobile app

[Q] build on AT&T replacements

Are they already coming flashed with MF3? I called in to get a replacment today hoping I would get lucky and get the previous build. I guess I'll find out tomorrow when it gets here.
I've seen a lot of people report that their replacements were MF3. I wish you the best of luck!
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
Its hit or miss...a lot are getting mf3 but there still seems to be a few MDL floating around that people are lucky enough to get
Good luck on the bright side at least safestrap is making some progress
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4
Thank's for the info guys, and yea its nice that safestrap is making progress. I'll post back tomorrow sometime with the build that I get, hopefully I'm one of the lucky ones.
First of, nice user name. Im a fredrick (or frederick). Half the family spells one way, and half the other. Ok, back on topic.
My S4 came in 10 days ago, sadly with MF3 preloaded. So, it is definitely a possibility.
mg2195 said:
Its hit or miss...a lot are getting mf3 but there still seems to be a few MDL floating around that people are lucky enough to get
Good luck on the bright side at least safestrap is making some progress
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4
Click to expand...
Click to collapse
HiTideBlastoise said:
I've seen a lot of people report that their replacements were MF3. I wish you the best of luck!
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
Click to expand...
Click to collapse
rebel1699 said:
First of, nice user name. Im a fredrick (or frederick). Half the family spells one way, and half the other. Ok, back on topic.
My S4 came in 10 days ago, sadly with MF3 preloaded. So, it is definitely a possibility.
Click to expand...
Click to collapse
2 Fredericks in the same state on the same board in the same thread, freaky.
nfrederick said:
2 Fredericks in the same state on the same board in the same thread, freaky.
Click to expand...
Click to collapse
Right? Since I got into genaeology, I watch for other fredricks. Made it all the way back to 1692. K, I'll stay on topic now.
I got a replacement a couple weeks ago and it came with MF3 as well.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4
I got a replacement 2 weeks ago, and it was MDL
I've got a replacement coming tomorrow as well. I won't know what's on it until Wednesday though. Can I ask what you issues you guys had that led to a replacement?
Sent from the other side of the Milky Way with my S4.
mrro82 said:
I've got a replacement coming tomorrow as well. I won't know what's on it until Wednesday though. Can I ask what you issues you guys had that led to a replacement?
Sent from the other side of the Milky Way with my S4.
Click to expand...
Click to collapse
Mine was because i got some dust in the camera sensor
My phone came with mf3 so I want to see if I can get lucky enough to get one without it.
Sent from my S4 using Tapatalk 2
nfrederick said:
My phone came with mf3 so I want to see if I can get lucky enough to get one without it.
Sent from my S4 using Tapatalk 2
Click to expand...
Click to collapse
In hoping for the same. Mine won't work when I plug external speakers in. Plus the music volume will spike when it's playing. I'm gonna check mine really fast when I get it for mf3. If it isn't there, I'm pulling the battery and downloading everything I need to make sure I never get it.
Sent from the other side of the Milky Way with my S4.
mrro82 said:
In hoping for the same. Mine won't work when I plug external speakers in. Plus the music volume will spike when it's playing. I'm gonna check mine really fast when I get it for mf3. If it isn't there, I'm pulling the battery and downloading everything I need to make sure I never get it.
Sent from the other side of the Milky Way with my S4.
Click to expand...
Click to collapse
You don't have to do all that. If it is brand new, just don't put the SIM in. The device has to be verified on AT&T's cellular network before it pulls the update.
If it is refurbished, it may pull the update if it has previously been verified, but you will have 3 days to stop the OTA apps before it auto updates.
Rule of thumb, never turn the unit on with the SIM inserted before you know what's on it. If it has MDL and is a brand new unit, you can connect to Wi-Fi and do all your normal stuff. If it is a refurbished phone, connect to wife and see if it pulls the update. Again, you still have 3 days before it automatically updates.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
graydiggy said:
You don't have to do all that. If it is brand new, just don't put the SIM in. The device has to be verified on AT&T's cellular network before it pulls the update.
If it is refurbished, it may pull the update if it has previously been verified, but you will have 3 days to stop the OTA apps before it auto updates.
Rule of thumb, never turn the unit on with the SIM inserted before you know what's on it. If it has MDL and is a brand new unit, you can connect to Wi-Fi and do all your normal stuff. If it is a refurbished phone, connect to wife and see if it pulls the update. Again, you still have 3 days before it automatically updates.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Thanks for the tip. I'll do just that.
Sent from the other side of the Milky Way with my S4.
Came with MF3
Mine too. Oh well. Safe strap will be the saving grace.
Sent from the other side of the Milky Way with my S4.

System updates is not available.

When going to do the KitKat update after freshly sbf'ing to stock I am greeted with a prompt(when I go to settings>about phone>system update) that says the following; "System updates is not available without a Motorola service account". It asks me if I want to set up an account and when I try it just has a spinning circle that never goes away. I am on 9.30.1. I have tried a factory reset multiple times with no success. Any ideas on a fix?
Perhaps someone will pull the official update from their cache and you could apply in the same manner as the soak test leak
Sent from my LG-VM670 using Tapatalk
thewraith420 said:
Perhaps someone will pull the official update from their cache and you could apply in the same manner as the soak test leak
Sent from my LG-VM670 using Tapatalk
Click to expand...
Click to collapse
Someone else has the same exact problem at the moment. I'm thinking its a problem with motorolas servers
Sent from my Nexus 7 using XDA Premium 4 mobile app
Look over in the development section. Someone has posted the update.zip if your somewhat technically inclined it's not too bad to install
Sent from my LG-VM670 using Tapatalk
AKShotgun said:
Someone else has the same exact problem at the moment. I'm thinking its a problem with motorolas servers
Sent from my Nexus 7 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I do! I even had the phone into the Verizon store today and they played with it for about an hour (near as I can tell, they didn't do anything I hadn't already tried). The consensus was that I needed a new phone, so they are going to overnight a new phone out to me.
dcviper said:
I do! I even had the phone into the Verizon store today and they played with it for about an hour (near as I can tell, they didn't do anything I hadn't already tried). The consensus was that I needed a new phone, so they are going to overnight a new phone out to me.
Click to expand...
Click to collapse
Really?!?! That's a little excessive. I really think its just a problem on Motorola's end if everyone is suddenly getting this problem.
Sent from my XT907 using XDA Premium 4 mobile app
AKShotgun said:
Really?!?! That's a little excessive. I really think its just a problem on Motorola's end if everyone is suddenly getting this problem.
Click to expand...
Click to collapse
No arguments here, but if I get a refurbished phone out of the deal, why not?
dcviper said:
No arguments here, but if I get a refurbished phone out of the deal, why not?
Click to expand...
Click to collapse
i am getting no update available at this time, do you have to have a strong wifi connection e.g. broadband vs. ****ty iphone hotspot that maxes out at like a hundred and fifty k
Mine now said there is an update available so I hit download and nothing happened. Nothing downloaded. I want my KK
Sent from my Nexus 7 using XDA Premium 4 mobile app
Okay I have bad news. I just got off the phone with a tech support agent at Motorola. They asked for my IMEI, I gave it to them and they told me they could tell i was rooted(which is funny because I'M ACTUALLY NOT ) and that the Motorola servers don't push updates to rooted phones. makes me question a lot because when i was actually rooted i got the update, but now that i'm not i don't? This is a mess. I just want my update.
AKShotgun said:
Okay I have bad news. I just got off the phone with a tech support agent at Motorola. They asked for my IMEI, I gave it to them and they told me they could tell i was rooted(which is funny because I'M ACTUALLY NOT ) and that the Motorola servers don't push updates to rooted phones. makes me question a lot because when i was actually rooted i got the update, but now that i'm not i don't? This is a mess. I just want my update.
Click to expand...
Click to collapse
Well after that post I just unrooted my phone and voila...the "Update not available" Message ist gone and now I get an "your phone is up to date..." message.....God damnit
I can confirm that now update kitkat already work, yesterday the server down
i can confirm as well
furkonhesti said:
I can confirm that now update kitkat already work, yesterday the server down
Click to expand...
Click to collapse
i can confirm as well i was able to update today. sucessfully

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