Database Users

Chassis Separation above charging port

Anyone ever heard of their chassis coming away from the glass above the port? Woke up this morning to find this.
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Sent from my CM9 Crespo4G using Tapatalk

My GTab does not have this problem and I plug it in to charge every evening. Have had the unit since late-July of last year.
Sent from my GT-P7510 using Tapatalk

Unfortunately, I can't say that I have heard of this happening before. My 10.1 isn't experiencing that, and neither are any of the 10.1's owned by friends and family. At the same time, our tablets are the earlier versions (purchased at launch) that are lacking the Samsung branding under the glass above the charging port. I have a question for you though, has your device been in to Samsung for service? If not, have you contacted Samsung about this? This is definitely something that is covered under the Manufacturer's warranty.

Just received the return shipping label. They asked what I'd want if it couldn't be fixed? I said a 32 instead of a 16 if it had to be replaced. LOL I doubt they show me that kind of love.

petcojunkie said:
Just received the return shipping label. They asked what I'd want if it couldn't be fixed? I said a 32 instead of a 16 if it had to be replaced. LOL I doubt they show me that kind of love.
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You never know until you ask.

petcojunkie said:
Just received the return shipping label. They asked what I'd want if it couldn't be fixed? I said a 32 instead of a 16 if it had to be replaced. LOL I doubt they show me that kind of love.
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ha! Good luck with that....

I know its just a dream

So they said my screen is warped/ bent, on top of that they say the chassis is now cracked, when my pics clearly show that is not the case. I call bull****, what are my options?
Sent from my Nexus S 4G using Tapatalk

petcojunkie said:
So they said my screen is warped/ bent, on top of that they say the chassis is now cracked, when my pics clearly show that is not the case. I call bull****, what are my options?
Sent from my Nexus S 4G using Tapatalk
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keep complaining... that's the ONLY way with this bozos....you'll eventually get to a "manager" who will take you to another "manager", then they will either replace it or fix it.....i did that for 18 times with my hp laptop...what a piece of junk.

Just pissed never so much trouble with them. I have several TVs from them and a phone never no problems.
Sent from my Nexus S 4G using Tapatalk

Are they saying since it's "cracked" it's not covered under warranty? Just wondering cause that's definitely bullsh!t.
Sent from my GT-P7510 using one stinky finger.

I'm telling you...get high enough where they give you an email address...email them the photo...they have to fix it...if not...complain...go higher and higher till you get what you want.

So they sent it back despite the pics and everything, wanted me to pay 199.99? Totally dissatisfied with this. I own several nice pieces of Sammy equipment and never any issues....

Hmm, look at that, I kind of see a sliiiight little bump on mine too. I can press on it and see that it does deform a tad. Now you got me all paranoid. Its definitely no where near as bad as yours though.

I really hate to revive such an old thread but the bezel near my charging port has cracked exactly as described as well. Has this happened to anyone else and has anyone gotten a resolution. It seems this is definitely a manufacturers defect

[UPDATE] How to get your your N4 screen repaired in Austria

UPDATE:
After doing some calls today and figuring things out, here's a little guide for how to get your Nexus 4 repaired in Austria after smashing your screen.
1. Since smashing/damaging your screen is not covered by warranty (except for when it destroys itself) you can skip calling LG. They're not taking the phones back. Even worse, the first LG representative told me to contact Google for the matter, which would somehow be understandable if it would be a case of warranty...but definitely not when you're willing to pay for fixing the phone. The second LG customer supporter then forwarded me to the company Mobiletouch in Vienna.
2. The people at mobiletouch are an authorized service company for LG. Fixing your phone there will not void your warranty (this was confirmed by LG and Mobiletouch). It's probably not a mistake to give them a call or send them a E-Mail before sending the phone in for repair, however it doesn't seem to be required.
So, what is it going to cost? According to mobiletouch, the screen replacement will cost you between 100-120€s which seems fair to me.
Maybe this will help someone
ORIGINAL POST:
Hey guys,
i just broke my n4 screen (technically the glass is fine but the screen is flickering and looking weirdly washed out) and will have to send it in for repair. Not sure how this will work out in Austria. Has anyone had a similar experience and can give me some advice on how much it will cost?
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THe last post on this page
http://forum.xda-developers.com/showthread.php?t=2118778&page=85

http://www.etradesupply.com/oem-lg-nexus-4-e960-lcd-screen-and-digitizer-assembly.html

opticaldh said:
THe last post on this page
http://forum.xda-developers.com/showthread.php?t=2118778&page=85
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Click to collapse
Tortel said:
http://www.etradesupply.com/oem-lg-nexus-4-e960-lcd-screen-and-digitizer-assembly.html
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Click to collapse
Thanks, I'm more interested in the first option, especially since it might give me back the normal warranty. But yeah, if it's getting too expensive I might give it a try to fix it myself.

I'm getting it fixed here in Slovenia for 95€. If I bought it directly from the importer, that would cost me 80€ + warranty void.
http://www.vamatrade.com, the shipping costs from Austria should be miniscule...

0rigin said:
I'm getting it fixed here in Slovenia for 95€. If I bought it directly from the importer, that would cost me 80€ + warranty void.
http://www.vamatrade.com, the shipping costs from Austria should be miniscule...
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unfortunately i don't understand too much on this website, but I'll try to figure things out and have a look. thanks!

brittonberkan said:
Hey guys,
i just broke my n4 screen (technically the glass is fine but the screen is flickering and looking weirdly washed out) and will have to send it in for repair. Not sure how this will work out in Austria. Has anyone had a similar experience and can give me some advice on how much it will cost?
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Are you sure the screen is actually broken (if the glass is fine)? Perhaps you flashed something that set some weird screen color/gamma calibrations that's causing what you see?

halluci293 said:
Are you sure the screen is actually broken (if the glass is fine)? Perhaps you flashed something that set some weird screen color/gamma calibrations that's causing what you see?
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Well that's what I'm finding strange as well, the screen is fine except for weird vertical lines that appear everywhere AND the resolution is definitely lower than before. Maybe it's the GPU that has taken the hit?
EDIT: or maybe the connection between screen&rest of the device...i don't get it

brittonberkan said:
Well that's what I'm finding strange as well, the screen is fine except for weird vertical lines that appear everywhere AND the resolution is definitely lower than before. Maybe it's the GPU that has taken the hit?
EDIT: or maybe the connection between screen&rest of the device...i don't get it
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Take pictures please :victory:

brittonberkan said:
Well that's what I'm finding strange as well, the screen is fine except for weird vertical lines that appear everywhere AND the resolution is definitely lower than before. Maybe it's the GPU that has taken the hit?
EDIT: or maybe the connection between screen&rest of the device...i don't get it
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Yeah, I'd say GPU. Flash stock&unroot and get it warranty repaired. They should repair it if your phone has no misuse marks and hasn't been in contact with water..

opticaldh said:
Take pictures please :victory:
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Here are some pictures. What do you think? the first picture shows the strange lines that show up, and the permanent line on the very left of the screen. the second video shows the poor resolution the screen all of a sudden has....
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I think it is your hardware, GPU or your screen, just in my opinion. Anyway, before you send it back to Google, you have to flash stock, unroot and lock the bootloader again. I dont know if they have repair service (receive your phone, fix it then send it back). For me, I used RMA (they sent me a phone first, then I sent my phone back to them).
Sorry for not helping you anything

So, after making quite a few calls today i updated the post on how to get your N4 fixed in austria.

[Q] Repalcement

First of all I'm from the UK
So I have had my phone since January 21st and its been fine.
Past few days its been getting really, really HOT! I know some people exaggerate about over heating problems but I couldn't even hold the phone. I was scared that it was going to explode. It took about 15 minutes to cool down once i had turned it off and it has happened about 4 times in the past two days.
I have looked on Googles return/ replacement policies but i'm a little confused. I don't know if its changed within the last day but i looked it up on my phone and it said they have a 24/7 help line that i can call. I have now looked it up on my desktop and the options have changed and it tells me i have to go through LG.
Does anyone have that number? I cant seem to find it anywhere.
Is there a chance i can get a brand new replacement from Google or LG? or would it just be a repair?
Thank you.

RedBlueGreen said:
First of all I'm from the UK
So I have had my phone since January 21st and its been fine.
Past few days its been getting really, really HOT! I know some people exaggerate about over heating problems but I couldn't even hold the phone. I was scared that it was going to explode. It took about 15 minutes to cool down once i had turned it off and it has happened about 4 times in the past two days.
I have looked on Googles return/ replacement policies but i'm a little confused. I don't know if its changed within the last day but i looked it up on my phone and it said they have a 24/7 help line that i can call. I have now looked it up on my desktop and the options have changed and it tells me i have to go through LG.
Does anyone have that number? I cant seem to find it anywhere.
Is there a chance i can get a brand new replacement from Google or LG? or would it just be a repair?
Thank you.
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If you bought it from the Play store, you go through google. If you bought it somewhere else, you need to speak with your provider or LG directly. Phone numbers can be found on their websites.

SpartusTana said:
If you bought it from the Play store, you go through google. If you bought it somewhere else, you need to speak with your provider or LG directly. Phone numbers can be found on their websites.
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This is what i get when i try and go through the play store
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Return policy just says within 15days.
Iv already contacted LG customer service and waiting for the reply.
Iv just sent Google the same message basically but its under the 15day return policy I clicked on "contact our support team"
Just gonna wait and see what they both say and go from there =(

RedBlueGreen said:
This is what i get when i try and go through the play store
Return policy just says within 15days.
Iv already contacted LG customer service and waiting for the reply.
Iv just sent Google the same message basically but its under the 15day return policy I clicked on "contact our support team"
Just gonna wait and see what they both say and go from there =(
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Ah, sorry mate. Good luck to ya. For me I sprung for the 10 dollar a month warranty from T-Mobile in the US. Just had mine replaced for charging issues and the buzzing in the speaker got worse.

SpartusTana said:
Ah, sorry mate. Good luck to ya. For me I sprung for the 10 dollar a month warranty from T-Mobile in the US. Just had mine replaced for charging issues and the buzzing in the speaker got worse.
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Got a reply from Google within 10minutes..
They said I have to go through the trouble shooting stage basically. factory reset etc and if it still happens they will send me a replacement!
Should I just lie and say iv already done it when it first happened and it continued to over heat a couple more times or should i just wait it out a few days do what they say and contact them then?

RedBlueGreen said:
Got a reply from Google within 10minutes..
They said I have to go through the trouble shooting stage basically. factory reset etc and if it still happens they will send me a replacement!
Should I just lie and say iv already done it when it first happened and it continued to over heat a couple more times or should i just wait it out a few days do what they say and contact them then?
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That's your call. Only you know how your device has been acting :/ (First hand I mean)

Just got my new one. Its a 304k. Screen is a little dimmer which I don't care about.. But the gyroscope isn't working within apps. Like the camera, chrome, messaging etc.
I've downloaded an actual gyroscope and that works. Also factory reset the phone still the same.
Just sent Google an email about it.. Waiting for reply.
Why me ?
Edit... I fixed it by putting my sim card in lol.

Just to give you an idea of how their customer service works

Yeah so I dont know if their customer service are really as stupid as they act or if they nust want to get on my nerves. I contacted paypal now. Screenshots in the description.
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Have you tried turning it on and off again?
Sent from my One using XDA Premium 4 mobile app

I'm impressed. I wouldn't dignify your capslock message with a response to be frank.

No,its not just the normal ghost touches. sometimes my touchscreen shuts down completely. Trust me,i read the forum.

If you waited 3 weeks for this anwsers,even tho the question they asked was clarified weeks ago,you would also be mad and write in capslock.

Wow LOL. Its almost as if its some sort of robot they have that responds to emails.. Pathetic. Just go straight to PayPal bro.

Honestly I don't think full on caps with exclamation marks will speed up your RMA any faster...
in fact, it ALMOST seems like customer service was dicking you around for the fun of it..:laugh:

I'm experiencing the same issue, already sent email and submitted RMA . Got one response only to advise I factory reset which I have done. If this goes sour, how long is eBay's or PayPal's fraud protection as I might have to go that route as well...

B3L13V3 said:
I'm experiencing the same issue, already sent email and submitted RMA . Got one response only to advise I factory reset which I have done. If this goes sour, how long is eBay's or PayPal's fraud protection as I might have to go that route as well...
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Don't wait, contest the charges because of a defective product right now with Paypal, problem solved , ok almost solved you are still stuck with a broken phone but at least you will get your money back.
If i remember correctly it's 45 days for Paypal.

Yeah that pretty much sucks. I guess that is what happens when the company and customer service are from China. I sure hope my phone has no issues really makes me think twice about the phone. Probably would not buy another unless they get this all sorted out.

My phone had the same issues. Ghost touches really bad and sometimes the touch screen would just stop responding altogether. The only way to fix it was to hold the power button and reboot the phone.
Today CM merged the firmware update from synaptic and Franco merged it into his newest kernel. I flashed it about 4 hours ago and no longer have any of the issues. I was even out in the sun earlier and that's when I had a lot worse problems when the phone was warm. I honestly think your problem is just the touchscreen firmware just like mine. I'd give Franco's kernel a try and see if it fixes your problem.

So just tell them you contact paypal. Im getting my replacement now.

Support Tickets
I don't know how you even got them to respond. I've put in three different Support ticket (starting on 8/31) and followed them up with at least 5 different emails, messaged almost all the mod's on the forums and have yet to receive ANY kind of response!!!!

Wow. I was thinking they were going to have really bad customer support, but now I'm amazed at how patient they were with you.
How is it that so many people are able to replicate the ghost swipes easily and put it up on youtube but you can't be bothered to?
Not to mention the fact that you haven't been bothered enough to check that there is a fix coming and waiting till then to check before saying it's a hardware bug.

LG G4 Recall

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Haven't heard anything and like you, a search turned up nothing. Keep us updated if you hear anything else. Seems really strange. What could be so bad that would warrant pulling remaining stock?
Sent from my VS986

I haven't heard anything either. Keep us posted.

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Very interested if this would be happening with Verizon too.

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Then they haven't been working there long enough to remember the LG Rumor debacle, or the Palm Pre. When I was fixing rumors due to shredding flex cables and faulty charging ports, our manager authorized free replacements with brand new Rumor 2s, which broke... Just as much, really. Seriously, the original Rumor's port would snap off if a baby sneezed in the same zip code. I have nightmares about that phone and the 65 billion screws it had.
The Palm Pre had the Oreo effect, where the two halves would just start twisting freely, like you were taking apart an oreo. And of course, Palm wouldn't let us repair them, so we had to just swap them with refurbs. We had people that were on their 7th, 8th, 9th devices, but didn't want a different model because of Palm loyalty, and the fact that the Pre had a REALLY nice OS, as compared to early Android.
hellot1M said:
I've talked to a few repair centers. This is most replaced device in the history of Sprint.
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I've already order the accessories, but not the device. Guess I have to wait a while, I really don't want to end up with the Nexus 5X.

hellot1M said:
I've talked to a few repair centers. This is most replaced device in the history of Sprint. The galaxy s2 is a close second. Most stores refuse to sell the device because of so many returns.
One of the main hardware issues is the screen splitting down the middle and then becoming unresponsive.
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The forum does not seem to be exploding with this issue, most we find is this thread on it here and see my post lower down that links to sprint users. All of two pages
Things are quiet because LG is replacing the screens under warranty. In my market they offer a 6 month after purchase screen replacement offer. Samsung does the same as well. This means if this problem does not occur within 6 months then it ain't going to happen.
Knowing that this issue may happen and if it does all it takes is a simple screen replacement that too under warranty means i would be less excited if this occurred. An inconvenience to head off to the service center but at least i know i will get it back very likely on the same day because this thing is easy to repair.
Not knowing this can happen otoh would be frightening.

Will be interesting what Sprint will say when I take mine in tomorrow......I will show them this for sure if I get any hassle......I just want my phone!! Grrrr!!

EU model H815
Any idea if the EU model is also affected? I'm waiting for my new G4 to be delivered. Was happy until I saw this thread...

joaste said:
Any idea if the EU model is also affected? I'm waiting for my new G4 to be delivered. Was happy until I saw this thread...
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All i found was the recall for sprint model.
I think its only the first batch of sprint models affected.
Sent from my LG-H812 using XDA Free mobile app

Hmm, makes me wonder if it's just the Sprint CDMA model.
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DirgeExtinction said:
Hmm, makes me wonder if it's just the Sprint CDMA model.
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It's a recall that only effected the Sprint, not necessarily CDMA as Verizon is not impacted, but something Sprint added software wise that created a hardware issue. The major symptom is the screen half snow or static, but other issues such as overheating, freezes, bootloops, stuck on LG logo during boot, touch response issues and network connectivity issues. This effects all models manufactured prior to 10/5/15, in which LG modified the hardware to not have an issue with what ever Sprint does with their software. Knock on wood, the only issue I have had is the network connectivity (average 30% without signal) and constant dropping signal and jumping between 3G and LTE. Kinda a pain in the butt, but I do have to say its improved with ZV6, even though not completely gone. Mine was manufactured May 2015.
Sent from my LGLS991 using Tapatalk

Can someone comment on exactly what the "issue" is?

Is this sprint only
Is this sprint only

dsilx said:
Is this sprint only
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Read up a post or two.

Is this a horizontal split or vertical? My girlfriend's G4 has a horizontal split that we're not sure how it came to be.
https://goo.gl/photos/7KKUxQjU2UsiWfwL6

Tx Redneck said:
Is this a horizontal split or vertical? My girlfriend's G4 has a horizontal split that we're not sure how it came to be.
https://goo.gl/photos/7KKUxQjU2UsiWfwL6
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This is the issue as found here: http://forum.xda-developers.com/showthread.php?p=63041563
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Wow!