Database Users

BB got more evo's in, i'm going to replace mine!

I got called about more evo's today at BB, so i'm going to replace mine, wish me luck!
I'll post here with the hardware code and such to see if it's a brand new batch.

tell us if you find anything.
mad curious --- but the possibility of a new batch already is kinda low right? i mean would HTC put a new better batch into production this fast? if they do, damn our massive amounts of emails are helping.

chim4ira312 said:
tell us if you find anything.
mad curious --- but the possibility of a new batch already is kinda low right? i mean would HTC put a new better batch into production this fast? if they do, damn our massive amounts of emails are helping.
Click to expand...
Click to collapse
Very likely no changes yet, they are just pushing out very little. Curious note, the store got one single evo in, not a whole shipment, just one.
Old:
HW:0002
problems:
screen pealing
light leak
grounding problem
bad wifi
bad battery life
New:
Hw:0002
no light leak
screen is stuck firm(for now)
Problems:
Grounding (still present)
Headphone jack is fine on both and i'm still testing the wifi and battery.
I had them put my name back on the list at the bottom so maybe I can get a different batch next time.
I showed the BB people the screen grounding issue and they were like holy crap, then tried their test unit and it did the same thing.

hm. just one? just yours?
could that hint that sprint stopped production for a bit and are trying to fix the issues and readying for a new batch??

chim4ira312 said:
hm. just one? just yours?
could that hint that sprint stopped production for a bit and are trying to fix the issues and readying for a new batch??
Click to expand...
Click to collapse
I'm hoping so, i mentioned to a friend earlier that the huge delay could be that htc is fixing things before putting out more phones. Dangerous thing to do given that cell phones get 'old' VERY quickly but if it's what they are doing then they are amazing.

That sucks both have the screen issue.

do u think that radio shack will be getting more preordered evos in today..idk if radio shacks affiliated with best buy or not

radioshack is not affiliated at all with bestbuy lol
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SiL3nTKiLL said:
radioshack is not affiliated at all with bestbuy lol
Click to expand...
Click to collapse
Ohh lol..i had a airhead moment..thanx..but do you think they would cuz it seems sprint,radioshack and bestbuy get them around the same time on fridays? ive been waiting for mne since last thursday

Radioshack told me to call back on Friday. If not they probably won't get any until next Friday.
Bestbuy has no idea and don't expect anything this week.
Either HTC Evo production is more backed up than Incredible or Sprint/HTC is shutting it down to fix issues.

jerryparid said:
Radioshack told me to call back on Friday. If not they probably won't get any until next Friday.
Bestbuy has no idea and don't expect anything this week.
Either HTC Evo production is more backed up than Incredible or Sprint/HTC is shutting it down to fix issues.
Click to expand...
Click to collapse
The BB didn't even know they had this one coming in, called them to confirm that they had my name on the list and 30min later they called back saying they had one for me

mrono said:
Very likely no changes yet, they are just pushing out very little. Curious note, the store got one single evo in, not a whole shipment, just one.
Old:
HW:0002
problems:
screen pealing
light leak
grounding problem
bad wifi
bad battery life
New:
Hw:0002
no light leak
screen is stuck firm(for now)
Problems:
Grounding (still present)
Headphone jack is fine on both and i'm still testing the wifi and battery.
I had them put my name back on the list at the bottom so maybe I can get a different batch next time.
I showed the BB people the screen grounding issue and they were like holy crap, then tried their test unit and it did the same thing.
Click to expand...
Click to collapse
chim4ira312 said:
hm. just one? just yours?
could that hint that sprint stopped production for a bit and are trying to fix the issues and readying for a new batch??
Click to expand...
Click to collapse
mrono said:
I'm hoping so, i mentioned to a friend earlier that the huge delay could be that htc is fixing things before putting out more phones. Dangerous thing to do given that cell phones get 'old' VERY quickly but if it's what they are doing then they are amazing.
Click to expand...
Click to collapse
The thing is that there's only like 15 days left, I've calling them since past Monday without luck.

I'm glad I have insurance. Going to wait about 3 months then file my claim

rutter9 said:
I'm glad I have insurance. Going to wait about 3 months then file my claim
Click to expand...
Click to collapse
I am doing the same, although I certainly hope they dont patch the rooting by then and have that preloaded on new phones...that would be a tough choice then....defective screen with root or fixed screen without root

GT-I9100 Crashing

Got this today and found it a great phone until it just randomly started crashing.
At the time I hadn't rooted it or anything, I was just setting things up like my email and adding contacts when all of a sudden (on google account) the phone just froze and I had to pull the battery out to restart it.
At first I chalked it up to it warming up so I turned down the brightness and whatever was using power excessively.
Now it pretty much restarts anytime I use the keyboard, sometimes it even restarts within a minute of me switching it back on.
I've now reset it to factory settings and even rooted it to try get to the bottom of the problem but I am not even getting a chance to look.
At this rate I am going unroot it and then go back to Carphone Warehouse and just give the phone back in and ask for a refund, a real pity cause I did a search through google and these forums and found no reports of anything similar.
Some information from the About Section:
Model Number: GT-I9100
Android Version: 2.3.3
Baseband Version: I9100XXKDH
Build Number: GINGERBREAD.XWKDD
Any help will be greatly appreciated, thank you in advance to anyone who can shed any light on this issue.

There must be something wrong with your phone. Ask for an exchange? I think CPW doesn't offer refund policy, that's what they told me.

Maybe reset device and try to use no Google account and do some intensive stuff(to pass the Google account & stuff like that, when you're on Android-logo screen with "Change language" click once at the 4 corners) as that is the only thing I can see software-wise.
Otherwise, what temperature is it where you live?

I was playing a game on my sgs2 before and it got very warm as in hot around camera area on back
if you your in UK 28 days faulty return for full refund or exchange

I just tried restoring to factory settings and did as EleCtrOx666 suggested. It did nothing, in fact it got stuck and rebooted as I was clicking through setup, I think something is wrong with the touch screen itself from my symptoms.
Temperature around here is maximum 20degrees centigrade, I am in England after all.
I even tried using the google search on the front screen and that got stuck within 3letters.
Tomorrow I will be heading back to the CPW I bought it from to get a refund or replacement at the very least. I hope they do not come up with the "we'll send it to be fixed" resolution.
This is ridiculous, I've been looking forward to getting this phone and yet I end up with the only duff one I've heard of
Thank you everyone

Dont take any poop of them
You want a new 1 or a full refund
Give them the sales of goods act "fit for the purpose" ....always works even if its not relevant

I agree, exchange or refund, none of that sending off for repair stuff.

CPW told me they'll not be accepting a refund, only exchange. Same goes to P4u.

jonrwg said:
CPW told me they'll not be accepting a refund, only exchange. Same goes to P4u.
Click to expand...
Click to collapse
Thing that bothers me is, if they don't have one in stock I don't want to be waiting around for a couple of weeks before I get a phone. As said I've been looking forward to this phone a while but I am not gonna wait around forever.

Protok said:
Thing that bothers me is, if they don't have one in stock I don't want to be waiting around for a couple of weeks before I get a phone. As said I've been looking forward to this phone a while but I am not gonna wait around forever.
Click to expand...
Click to collapse
Dude we are in the UK, the law is on your side despite what they may want to say to you in the store. Just stick to your gun if you want a refund: http://whatconsumer.co.uk/do-shops-have-to-give-me-my-money-back/

Even when there is a notice in the shop stated that they've stop their refund policy?
What is the exact date of refund or exchange policy? Might want to exchange mine if my battery life still bad.

jonrwg said:
Even when there is a notice in the shop stated that they've stop their refund policy?
What is the exact date of refund or exchange policy? Might want to exchange mine if my battery life still bad.
Click to expand...
Click to collapse
That is not worth the paper it is written if the item is faulty
Law is on your side with faulty items

jonrwg said:
Even when there is a notice in the shop stated that they've stop their refund policy?
What is the exact date of refund or exchange policy? Might want to exchange mine if my battery life still bad.
Click to expand...
Click to collapse
Bro your statutory rights supersede any store policy.

Thanks for all the advice. Now I feel more confident.
Sent from my GT-I9100 using XDA Premium App

Right some good news, went into CPW today and they basically just swapped my phone over no questions asked. This one is noticeably faster and hasn't hung up on me whatsoever, fingers crossed I won't have to worry again.
Rather funny as the guy said how is it possible, hadn't had any back in. Then he switches it on only for it to hang on the startup screen and reboot.
Thank you everyone for the advice, sorry my first post had to be a rather ****ty one but I shall be hanging around and absorbing any information I can

Great stuff bro. Hope this one isn't a lemon and you enjoy the device. No go test it to make sure it works properly.
BTW, what firmware version does it have out of the box?

Is everyone box seal been opened before when you first bought it?

Nope, box was seal with a black security strip.
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jonrwg said:
Is everyone box seal been opened before when you first bought it?
Click to expand...
Click to collapse
My seal was broken instore by shop assistant even tho I told her twice not to do it...only 1 left or else I would have swapped it.
P.s. Glad to hear you got it all sorted Protok.

My box was opened too by shop assistant. Not in front of me but when he bring the box out i saw it was already open so i ask him did he have another sealed box, he say all the box were open to check whether the phone was inside. Hmm.. mine from CPW
@intratech - where did u get yours?

[UPDATE] How to get your your N4 screen repaired in Austria

UPDATE:
After doing some calls today and figuring things out, here's a little guide for how to get your Nexus 4 repaired in Austria after smashing your screen.
1. Since smashing/damaging your screen is not covered by warranty (except for when it destroys itself) you can skip calling LG. They're not taking the phones back. Even worse, the first LG representative told me to contact Google for the matter, which would somehow be understandable if it would be a case of warranty...but definitely not when you're willing to pay for fixing the phone. The second LG customer supporter then forwarded me to the company Mobiletouch in Vienna.
2. The people at mobiletouch are an authorized service company for LG. Fixing your phone there will not void your warranty (this was confirmed by LG and Mobiletouch). It's probably not a mistake to give them a call or send them a E-Mail before sending the phone in for repair, however it doesn't seem to be required.
So, what is it going to cost? According to mobiletouch, the screen replacement will cost you between 100-120€s which seems fair to me.
Maybe this will help someone
ORIGINAL POST:
Hey guys,
i just broke my n4 screen (technically the glass is fine but the screen is flickering and looking weirdly washed out) and will have to send it in for repair. Not sure how this will work out in Austria. Has anyone had a similar experience and can give me some advice on how much it will cost?
Click to expand...
Click to collapse

THe last post on this page
http://forum.xda-developers.com/showthread.php?t=2118778&page=85

http://www.etradesupply.com/oem-lg-nexus-4-e960-lcd-screen-and-digitizer-assembly.html

opticaldh said:
THe last post on this page
http://forum.xda-developers.com/showthread.php?t=2118778&page=85
Click to expand...
Click to collapse
Tortel said:
http://www.etradesupply.com/oem-lg-nexus-4-e960-lcd-screen-and-digitizer-assembly.html
Click to expand...
Click to collapse
Thanks, I'm more interested in the first option, especially since it might give me back the normal warranty. But yeah, if it's getting too expensive I might give it a try to fix it myself.

I'm getting it fixed here in Slovenia for 95€. If I bought it directly from the importer, that would cost me 80€ + warranty void.
http://www.vamatrade.com, the shipping costs from Austria should be miniscule...

0rigin said:
I'm getting it fixed here in Slovenia for 95€. If I bought it directly from the importer, that would cost me 80€ + warranty void.
http://www.vamatrade.com, the shipping costs from Austria should be miniscule...
Click to expand...
Click to collapse
unfortunately i don't understand too much on this website, but I'll try to figure things out and have a look. thanks!

brittonberkan said:
Hey guys,
i just broke my n4 screen (technically the glass is fine but the screen is flickering and looking weirdly washed out) and will have to send it in for repair. Not sure how this will work out in Austria. Has anyone had a similar experience and can give me some advice on how much it will cost?
Click to expand...
Click to collapse
Are you sure the screen is actually broken (if the glass is fine)? Perhaps you flashed something that set some weird screen color/gamma calibrations that's causing what you see?

halluci293 said:
Are you sure the screen is actually broken (if the glass is fine)? Perhaps you flashed something that set some weird screen color/gamma calibrations that's causing what you see?
Click to expand...
Click to collapse
Well that's what I'm finding strange as well, the screen is fine except for weird vertical lines that appear everywhere AND the resolution is definitely lower than before. Maybe it's the GPU that has taken the hit?
EDIT: or maybe the connection between screen&rest of the device...i don't get it

brittonberkan said:
Well that's what I'm finding strange as well, the screen is fine except for weird vertical lines that appear everywhere AND the resolution is definitely lower than before. Maybe it's the GPU that has taken the hit?
EDIT: or maybe the connection between screen&rest of the device...i don't get it
Click to expand...
Click to collapse
Take pictures please :victory:

brittonberkan said:
Well that's what I'm finding strange as well, the screen is fine except for weird vertical lines that appear everywhere AND the resolution is definitely lower than before. Maybe it's the GPU that has taken the hit?
EDIT: or maybe the connection between screen&rest of the device...i don't get it
Click to expand...
Click to collapse
Yeah, I'd say GPU. Flash stock&unroot and get it warranty repaired. They should repair it if your phone has no misuse marks and hasn't been in contact with water..

opticaldh said:
Take pictures please :victory:
Click to expand...
Click to collapse
Here are some pictures. What do you think? the first picture shows the strange lines that show up, and the permanent line on the very left of the screen. the second video shows the poor resolution the screen all of a sudden has....
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I think it is your hardware, GPU or your screen, just in my opinion. Anyway, before you send it back to Google, you have to flash stock, unroot and lock the bootloader again. I dont know if they have repair service (receive your phone, fix it then send it back). For me, I used RMA (they sent me a phone first, then I sent my phone back to them).
Sorry for not helping you anything

So, after making quite a few calls today i updated the post on how to get your N4 fixed in austria.

Just to give you an idea of how their customer service works

Yeah so I dont know if their customer service are really as stupid as they act or if they nust want to get on my nerves. I contacted paypal now. Screenshots in the description.
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Have you tried turning it on and off again?
Sent from my One using XDA Premium 4 mobile app

I'm impressed. I wouldn't dignify your capslock message with a response to be frank.

No,its not just the normal ghost touches. sometimes my touchscreen shuts down completely. Trust me,i read the forum.

If you waited 3 weeks for this anwsers,even tho the question they asked was clarified weeks ago,you would also be mad and write in capslock.

Wow LOL. Its almost as if its some sort of robot they have that responds to emails.. Pathetic. Just go straight to PayPal bro.

Honestly I don't think full on caps with exclamation marks will speed up your RMA any faster...
in fact, it ALMOST seems like customer service was dicking you around for the fun of it..:laugh:

I'm experiencing the same issue, already sent email and submitted RMA . Got one response only to advise I factory reset which I have done. If this goes sour, how long is eBay's or PayPal's fraud protection as I might have to go that route as well...

B3L13V3 said:
I'm experiencing the same issue, already sent email and submitted RMA . Got one response only to advise I factory reset which I have done. If this goes sour, how long is eBay's or PayPal's fraud protection as I might have to go that route as well...
Click to expand...
Click to collapse
Don't wait, contest the charges because of a defective product right now with Paypal, problem solved , ok almost solved you are still stuck with a broken phone but at least you will get your money back.
If i remember correctly it's 45 days for Paypal.

Yeah that pretty much sucks. I guess that is what happens when the company and customer service are from China. I sure hope my phone has no issues really makes me think twice about the phone. Probably would not buy another unless they get this all sorted out.

My phone had the same issues. Ghost touches really bad and sometimes the touch screen would just stop responding altogether. The only way to fix it was to hold the power button and reboot the phone.
Today CM merged the firmware update from synaptic and Franco merged it into his newest kernel. I flashed it about 4 hours ago and no longer have any of the issues. I was even out in the sun earlier and that's when I had a lot worse problems when the phone was warm. I honestly think your problem is just the touchscreen firmware just like mine. I'd give Franco's kernel a try and see if it fixes your problem.

So just tell them you contact paypal. Im getting my replacement now.

Support Tickets
I don't know how you even got them to respond. I've put in three different Support ticket (starting on 8/31) and followed them up with at least 5 different emails, messaged almost all the mod's on the forums and have yet to receive ANY kind of response!!!!

Wow. I was thinking they were going to have really bad customer support, but now I'm amazed at how patient they were with you.
How is it that so many people are able to replicate the ghost swipes easily and put it up on youtube but you can't be bothered to?
Not to mention the fact that you haven't been bothered enough to check that there is a fix coming and waiting till then to check before saying it's a hardware bug.

WTF ATT!!

So I got my phone today and low and behold I have some serious (at least to me) blemishes and scratches on the back. Some pics below. I know they may not seem too bad but come on, this is a brand new phone, and unexceptable if you ask me. So I actually go to my nearby ATT store to see if they have stock already so they can swap it out and they don't have any yet. You could see it in the eyes of the workers that they hadn't seen one yet. Borderline oogling over it.
Anyways, they say call ATT and they'll send me another. I call and low and behold they CAN send me a replacement (not overnight mind you, I'd have to pay for that), but as I had to remind them, there is a backorder for it so they couldn't tell me when I'd get it. All this time I wouldn't be able to activate the phone. I say screw it, I'll keep it but you gotta give me something here. All they can do open a customer credit report and see if it goes through. Suffice it to say.....I'm pissed.
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Yeah this is a total case of WTF. Must have happened in the flashing process when they added all their carrier crap.

Wow. Was it shipped in bag full of rocks?

Thats how mine is from GPlay! Not as bad as yours but the same type of marks.... Seems like it was slid around and there was a bunch of dust/debris in the box on the phone.. I called them up right after I saw and they were gonna set me up with a new replacement but there is a problem with there system with that apparently...:roll eyes: So I have to wait for them to fix that then get in contact with me to set up the replacement... Im using this one in a case in the mean time but it definitely shouldn't fly to get one that looks this way!

Looks like someone was skate boarding on it before shipping. Lol I would return it. There is no fu#king way I pay over $700 for a screwed up phone.

Probably happened while they were tattooing that sweetass globe on the bottom. Well worth the sacrifice, IMO.

h0bnail said:
Probably happened while they were tattooing that sweetass globe on the bottom. Well worth the sacrifice, IMO.
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Click to collapse
Sorry about the phone man - Thankfully sprint didn't add any type of logo..
But this comment had me rolling for like 5 mins..

h0bnail said:
Probably happened while they were tattooing that sweetass globe on the bottom. Well worth the sacrifice, IMO.
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Click to collapse
Hilarious
Seriously, that is unacceptable. I'd be pissed. Hope u get the replacement soon, you never feel like its quite yours until you get the replacement.
Sent from my Nexus 9 using Tapatalk

h0bnail said:
Probably happened while they were tattooing that sweetass globe on the bottom. Well worth the sacrifice, IMO.
Click to expand...
Click to collapse
Hahaha this comment had me rollin as well. Sorry about your phone OP. Hopefully they give you some type of credit or something.

That valiant phone fought tooth and nail and tried to resist being tramp stamped. In the end the handset torturers won

h0bnail said:
Probably happened while they were tattooing that sweetass globe on the bottom. Well worth the sacrifice, IMO.
Click to expand...
Click to collapse
You sir win the internet for the day.
Sent from my Nexus 7 using Tapatalk

How is that AT&T's fault? Lol.

"A Lenovo company..."
I would try blast them Motorola and ATT on social media. No way you fork over that much cash money for A defectove unit. I also suggest you QC the camera carefully. It may have got the lense.

Motorola QC issue.

I was at my tmobile store when they unboxed their demo unit and it had the same nonsense. We considered that maybe they just purposely sent the ****ty ones to stores for demo purposes. Hope this is not a widespread issue

That's what you get for purchasing a phone from the devil.

holywhitebread said:
How is that AT&T's fault? Lol.
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Click to collapse
They would have touched it last when flashing their splash screenand doing the logo on the back. But a previous commenter said his gplay device was the same. I would look at how the phone fits in the retail packaging. Does it have room to move around at all, is what i would be looking at.
via Glade PlugIns

Cy_n_ic said:
They would have touched it last when flashing their splash screenand doing the logo on the back. But a previous commenter said his gplay device was the same. I would look at how the phone fits in the retail packaging. Does it have room to move around at all, is what i would be looking at.
via Glade PlugIns
Click to expand...
Click to collapse
I think it has some room to move because there doesn't seem to be anything keeping it in place or anything protective it has to sit on. Its just sitting on indent of the phone with the documentation. I think it happened during shipping possibly especially if it was man handled it could bounce around and scuff up but idk? i don't see how sliding on cardboard could cause marks like that.
Im also still waiting on Gplay to reply and fix there system to get me a new replacement...

Did you have any issues getting AT&T to initiate the return? This is ridiculous, mine has this too.

Cy_n_ic said:
They would have touched it last when flashing their splash screenand doing the logo on the back. But a previous commenter said his gplay device was the same. I would look at how the phone fits in the retail packaging. Does it have room to move around at all, is what i would be looking at.
via Glade PlugIns
Click to expand...
Click to collapse
AT&T wouldn't have done it themselves, just semantically speaking.
They would have made a deal with the OEM (Motorola) to make the modifications on their behalf before packaging.
Not defending AT&T or anything, of course.