Email IMAP issues, not syncing - Verizon Galaxy Note 3 Q&A, Help & Troubleshooting

I haven't had this issue on the GS3, GS4 or Note 2, but it is present on the Note 3.
I have the E-Mail app setup with four accounts, two of those are standard POP3 accounts, but the other two are IMAP.
With those two, I've noticed that sometimes E-Mail do not show up, regardless of selecting "Push" or "Check every 30 Min".
Also, if I do get an E-Mail message with the IMAP account on the Note 3 and read and delete the message, it still stays in the server's inbox and will show up on my PC. -or- If I read and delete a email IMAP message on the PC, it will still will be downloaded as a new email on the Note 3.
So it seems that the E-Mail app is not syncing properly with IMAP accounts, as I've read (on other sites) that people are having this problem.
This is weird, since I've never had this issue on the GS3, GS4 or Note 2.
I hope that Samsung is aware and is working on a fix.
I am using the Root flash, but have not removed or froze any apps, as people said they had E-Mail issues after removing the magazine app.

FAUguy said:
I haven't had this issue on the GS3, GS4 or Note 2, but it is present on the Note 3.
I have the E-Mail app setup with four accounts, two of those are standard POP3 accounts, but the other two are IMAP.
With those two, I've noticed that sometimes E-Mail do not show up, regardless of selecting "Push" or "Check every 30 Min".
Also, if I do get an E-Mail message with the IMAP account on the Note 3 and read and delete the message, it still stays in the server's inbox and will show up on my PC. -or- If I read and delete a email IMAP message on the PC, it will still will be downloaded as a new email on the Note 3.
So it seems that the E-Mail app is not syncing properly with IMAP accounts, as I've read (on other sites) that people are having this problem.
This is weird, since I've never had this issue on the GS3, GS4 or Note 2.
I hope that Samsung is aware and is working on a fix.
I am using the Root flash, but have not removed or froze any apps, as people said they had E-Mail issues after removing the magazine app.
Click to expand...
Click to collapse
Cant help ya. Imap works good for me on push. There may be a setting to update immediately
Sent from my SM-N900V using Tapatalk

jbeitel said:
Cant help ya. Imap works good for me on push. There may be a setting to update immediately
Sent from my SM-N900V using Tapatalk
Click to expand...
Click to collapse
On the Note 3 with the IMAP sync settings, it has Automatic Push, but also time-check for every 15 min, 30 min, hour.
I had it set to Automatic Push, but was not receiving any new E-Mails. Once I changed it to 30 min, it just polls the server every 30 min for new messages.
Still, the problem that reading/deleting E-Mails are not syncing between the Note 3 and my IMAP accounts.
I get home, turn my PC on and it downloads all the IMAP E-Mails that I deleted while using the Note 3.
On the other phones (GS3, GS4, Note 2) if I read and delete an IMAP E-Mail, it will remove it from the server, so then when I get to my home PC, it is not there, since it's been deleted.
So basically I'm now having to read and delete IMAP E-Mails twice, once on the Note 3 and on my PC.

Did you check the settings for processes deletes immediately. I know it prompted me for that the first time I set it up
Sent from my SM-N900V using Tapatalk

jbeitel said:
Did you check the settings for processes deletes immediately. I know it prompted me for that the first time I set it up
Sent from my SM-N900V using Tapatalk
Click to expand...
Click to collapse
Only when setting up a POP3 Email account, does it ask "Delete from Server: Never, When I delete from inbox". But for IMAP it doesn't have that in the settings.

Clear Data & Cache
@FAUguy
I was having some strange issues with the stock email app too, but all seems well since clearing the app data and cache as well as the system cache. In 'Application Manager', go to 'ALL' and clear data and cache in the email app. Then reboot into recovery mode and clear cache there. I haven't had any issues since doing that...except for notifications not staying persistent in the nav bar. Hope this works for ya!

edwmsjr said:
@FAUguy
I was having some strange issues with the stock email app too, but all seems well since clearing the app data and cache as well as the system cache. In 'Application Manager', go to 'ALL' and clear data and cache in the email app. Then reboot into recovery mode and clear cache there. I haven't had any issues since doing that...except for notifications not staying persistent in the nav bar. Hope this works for ya!
Click to expand...
Click to collapse
Just got done doing that, and having to setup my email accounts again.
Last week I tried just removing the accounts and then setting them back up, but it didn't solve the IMAP issues.
I'll see if this works, since all the app data and cache was cleared.

FAUguy said:
Just got done doing that, and having to setup my email accounts again.
Last week I tried just removing the accounts and then setting them back up, but it didn't solve the IMAP issues.
I'll see if this works, since all the app data and cache was cleared.
Click to expand...
Click to collapse
@FAUguy, just curious if it worked for you.

edwmsjr said:
@FAUguy, just curious if it worked for you.
Click to expand...
Click to collapse
My IMAP accounts emails are now showing up.
But there is still an issue with it not syncing properly with read and deleted emails.
Also, sometimes the LED notification will not activate, nor the status bar icon.

FAUguy said:
My IMAP accounts emails are now showing up.
But there is still an issue with it not syncing properly with read and deleted emails.
Also, sometimes the LED notification will not activate, nor the status bar icon.
Click to expand...
Click to collapse
So I've noticed that even though one of my IMAP accounts does show new emails, my other IMAP account does not list new emails.
The only work-around it to go into the settings for the account and select how many messages it shows in the inbox,
such as changing it from 25 to 50, then have it check for new email and it will download. Very weird.

my note 3.. i am using 3 email account in email apps. i am receiving the mail of my default account. other 2 email account, i am not receiving the email.

Related

Problems with Gmail POP3

Hey all,
I've been having some problems with POP3 and gmail on my TyTN/8525. That problem being: it doesn't work anymore. It worked great for about a week, then just stopped working for no apparent reason. I didn't change any of my gmail settings during this time.
After it stopped working, I randomly got 5 of the 100+ e-mails that I was suppsoed to get. Gmail is receiving them fine and I can see them when I login to gmail, they just don't get downloaded when my phone pops it. I can send e-mail through gmail's pop fine.
Anyone have a clue what my problem might be?
Thanks,
Todd
tkeebler said:
Hey all,
I've been having some problems with POP3 and gmail on my TyTN/8525. That problem being: it doesn't work anymore. It worked great for about a week, then just stopped working for no apparent reason. I didn't change any of my gmail settings during this time.
After it stopped working, I randomly got 5 of the 100+ e-mails that I was suppsoed to get. Gmail is receiving them fine and I can see them when I login to gmail, they just don't get downloaded when my phone pops it. I can send e-mail through gmail's pop fine.
Anyone have a clue what my problem might be?
Thanks,
Todd
Click to expand...
Click to collapse
Which wireless provider?
Have you tried deleting the Gmail account on the TyTn and then re-adding it?
Can you POP3 access it from you'r home computer etc (to make sure it is not a Gmail issue)?
If these do not help post you're setup so we can take a look
I think the problem seems to stem from the fact that Gmail breaks down your messages in groups, like around 300 or so messages at a time. On top of that, Pocket IE doesn't download the full messages by default and, as such, leaves a copy of the messages on the server. I think when this happens, Gmail doesn't prepare the next "group" of messages to send to you. Also, Pocket IE, by default, is set to show only messages from the last 3 days, so even though it may have downloaded a bunch of messages, you'll only see the ones that are 3 days old or less. You'll want to uncheck that option.
Try setting up your account as you normally would in the desktop mail app of your choice, Outlook Express for example. Make sure it isn't set to leave a copy of the messages on the server. If Outlook Express didn't download the first group of messages, make sure to do a manual send and receive. That will hopefully tell Gmail to prepare your next group of messages. Alternate Send/Receives with your phone and Gmail until you get to your most recent messages. Also, try putting recent in front of your user name, IE, "recent:[email protected]" instead of just your user name/e-mail address.
i find with gmail that it stops working every few weeks and i have to go into gmail on my pc and re-check the Get all pop email from now, ( it seems there are too many emails to be sent down )
using the "recent:" prefix before your login in your outlook username should fix this.
see
http://mail.google.com/support/bin/answer.py?answer=47948

Gmail POP3 deletes unread messages after second check

I just got my Mogul last week, and i find this one thing annoying -- I have it set up for Gmail, checking with POP3, and what it does is will only display mail it has not seen before, which would be fine, but if i have an email in my inbox on the phone it will get removed once it checks for mail again, even if it is still unread.
does anyone know if i can change that?
i would use IMAP but the problem with that is some messages won't display the body of the message on the phone.
So if you know of a fix to either of these i would appreciate it if you could enlighten me.
for pop3 check that its not set to download messeges from today only, and also make sure its not being deleted through gmails webaccess or some such
it is set to get the past 3 days, and they are set to stay on the server even after being downloaded through pop. I have had to go online to check it after my phone deleted one after a second send/recieve, so they are all still on the server. I just wish the phone would keep any message it downloads till i specificaly say to delete them.
I'm in the same boat with you. It's fairly annoying, to be honest. There are times when I'm not able to check my phone for email until it's already checked the server a couple of times. So when I can check it, any new messages I recieved after the first server check have already been cleared out of the inbox on my phone.
Is there no way to keep unread messages on the phone until they've been read or until I specifically tell the phone to delete them?
im not sure what the issue is, it works fine for me, messeges are always there, unread, on the phone until i mark them as read (even if i read them through the web access i still have to mark them read on the phone too) i dont know what other settings you can check
defaultdotxbe, could you possibly post the settings you have on your phone for checking your gmail account? and maybe even the settings you have under the POP3 tab in your gmail? maybe we'd be able to replicate exactly what you have for settings. it's probably that we have something set just slightly differently, and my guess is that it's going to be something in the gmail account settings, not the settings on our phones.
be sure of having this as username: recent:[email protected]
ersocia said:
defaultdotxbe, could you possibly post the settings you have on your phone for checking your gmail account? and maybe even the settings you have under the POP3 tab in your gmail? maybe we'd be able to replicate exactly what you have for settings. it's probably that we have something set just slightly differently, and my guess is that it's going to be something in the gmail account settings, not the settings on our phones.
Click to expand...
Click to collapse
in the pop3 tab in gmail i have "Enable POP for all mail (even mail that's already been downloaded)" and "When messages are accessed with POP archive Gmail's copy"
on the phone i have all the default settings (automatically downloaded when i entered my email address) accept i change "download messeges from the past 3 days" to 7 days (although it works the same with 3 days)
im using sprint rom 2.17
I had the same issue. The username was the issue. Thx for that
yep, the username was what was wrong, thanks!
now when i send a message, the next time i check for messages it arrives as a new email... is there anyway to stop that?
nope, sorry

Why does my mailbox (Gmail) keep emptying itself.

Did not find anything in a search. It seems like every couple of days or so my inbox purges itself of everything but new mail. The messages are still in my inbox on the pc, just not the phone. I am sure this is a setting I am missing, but where is it? Thanks in advance for any advice offered.
Have you checked how many day's mail you are downloading? The default is 3 days and messages older than this will be deleted from your phone.
make sure you are using imap gmail.
if you are using pop3 it will do that. And also check that you have imap service on from gmail website. and like ^^ said make sure you have it set for more days.
By default mine deletes off the phone once it's checked on the PC.
I've been having trouble with gMail for a while now anyway. I use its Exchange feature to deliver PUSH e-mail, as it arrives. The server seems to disappear regularly and, when it returns, messages are deleted from my phone in chunks. Sometimes, it seems as though one message in particular blocks the account from receiving more for a while, then, suddenly, a batch will arrive. I wonder if this strange behaviour also shows itself with straightforward POP and IMAP accounts.

gmail problem...help

my gmail app is not deleting emails from my inbox on my computer just on the phone, any ideas how to fix this?
-javier- said:
my gmail app is not deleting emails from my inbox on my computer just on the phone, any ideas how to fix this?
Click to expand...
Click to collapse
I assume you have IMAP configured correctly?
Sent from Bonsai v 5.0.3
It's not going to.
One method is to use an email client that support IMAP. Then when you sync your email on your computer, the client will make the changes you have made on your phone and vise a versa.
Google search imap gmail for more info. I can't post a link yet.
My phone has has had issues with Gmail as of the last month or so.
Would not delete emails on my Gmail account, but would from within the Gmail application.
Read emails sometimes wouldn't be listed in the Gmail application on my phone.
Opening the Gmail application would automatically bring me to the first unread email rather than the inbox.
A simple phone reboot resolved the issues each time. It all usually happened when I had a phone uptime of 25+ hours.
Stock DI18, not rooted.
Use "m.google.com/sync" as your server, this turns your e-mail into push.
http://www.google.com/mobile/sync/
have u guys changed the account settings or sumthin???
cuz i can do whatever on my gmail in my phone....web based gmail(on pc) updates within a minute, if that.
make sure ur email/contacts/calendar, and junk is backed up. delete the account and try to set it back up. if the problem still persists, its possible u might have to hard reset..that has happened to me once b4
skee/07088 said:
have u guys changed the account settings or sumthin???
cuz i can do whatever on my gmail in my phone....web based gmail(on pc) updates within a minute, if that.
make sure ur email/contacts/calendar, and junk is backed up. delete the account and try to set it back up. if the problem still persists, its possible u might have to hard reset..thats happened once to me b4
Click to expand...
Click to collapse
I also don't run into any problems. I use the Gmail app, and when I delete an email out of my inbox on my phone, it instantly happens on the web based email too? I have never configured IMAP, nor any other functions. Just used the stock gmail app that came with the phone.

Increase emails in Email program from 25

I use ICS CM9 email (not gmail). Have not found a setting to increase how many emails should be kept in the program. So if I check my emails and have 30 new all the old ones will disappear. There has to be a setting for this? Why can't I have a few hundred emails there?
Would all so like to know this answer please.
Check sync options. And change days to sync from automatic to however long you want messages to show.
hkgrob said:
Check sync options. And change days to sync from automatic to however long you want messages to show.
Click to expand...
Click to collapse
There is no "sync options". There is General settings and the email account settings. In email account settings, there is "incoming settings" but no setting for days (for IMAP. it might be if you're using exchange).
My conclusion is that this is not possible to increase from 25 emails for IMAP or POP. Which makes me wonder, how do everybody get by this? Reload older messages all the time? or everybody use K-9?
Android mail programs don't keep email messages.
You should set your mail account for keeping mails
on the server for xx-days before deleting them.
If you open your mailbox on your pc, it will by default
wipe your mails from your server, nd the next time you sync
/check with your phone all older messages wil be deleted
friedje said:
Android mail programs don't keep email messages.
You should set your mail account for keeping mails
on the server for xx-days before deleting them.
If you open your mailbox on your pc, it will by default
wipe your mails from your server, nd the next time you sync
/check with your phone all older messages wil be deleted
Click to expand...
Click to collapse
You misunderstand!
Android email program DOES keep email messages stored locally. The ICS Email app keeps 25 emails. When you get new emails it deletes the older ones locally. you can reload them from the server if you have the patience to wait and if you are online.
Is it really only me and REVHE4D in the whole world that are annoyed by this issue?
If I remember correctly, the Samsung email app does have settings for how many emails to store locally.
I have the same issue.. The Samsung ICS email client doesn't work that well for me, it doesn't delete emails properly.
The stock ICS Email app seems to have like no settings. Why don't they just let us use the GApps Gmail client for our own private imap/pop3 servers as well? The interface is slick, its integrated into the widgets/homescreen... It's so stupid that we're unable to add our own personal accounts to it.
No Nick5000, you are not the only one annoyed by this. I am too, especially because I clearly remember that on my old Galaxy S2 when I was running gingerbread, it kept all my emails up to 500. I don't know why they changed it down to 25.

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