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Hello! If I root my Nexus 10 without unlocking the bootloader, will the warranty be voided or not? I think it will be voided only if the bootloader is unlocked, but it will be better if someone confirms it. Thank you!
kosivi said:
Hello! If I root my Nexus 10 without unlocking the bootloader, will the warranty be voided or not? I think it will be voided only if the bootloader is unlocked, but it will be better if someone confirms it. Thank you!
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Click to collapse
IIRC the warranty on a Nexus device is more lenient because... well... it's a Nexus. Any warranty claims for physical hardware issues should still be accepted since it has nothing to do with the software. It's also extremely easy to return to stock and relock the bootloader so even if you do need to send it in for repair, they'll never know.
wireroid said:
IIRC the warranty on a Nexus device is more lenient because... well... it's a Nexus. Any warranty claims for physical hardware issues should still be accepted since it has nothing to do with the software. It's also extremely easy to return to stock and relock the bootloader so even if you do need to send it in for repair, they'll never know.
Click to expand...
Click to collapse
Your best bet is to always restore to stock before making a warranty claim. A while ago I remember reading about an Asus user who's headphone port was no longer working but Asus voided the warranty due to the device being rooted. I know that's a pretty different scenario but some warranty reps will find any reason to void your device so they don't have to pay. Always better to be safe than sorry I guess.
As was said before don't worry about rooting, it is extremely easy to get back to stock and since it is a Nexus device you have a ton of failsafe options in case something does happen to go wrong,
Sent from my Nexus 10 using Tapatalk 4
What is the KNOX?
To understand we must read this:
http://www.samsung.com/global/business/mobile/solution/security/samsung-knox
And this:
https://www.samsungknox.com/overview/technical-details
"The Galaxy Note 3 already supports KNOX by default"
I really dont get it...you buy a phone but you dont own it (almost)? See HERE a opinion by a member.
This Thread also is important: http://forum.xda-developers.com/showthread.php?t=2447832
And You, will buy a Galaxy Note 3?
ValenteL said:
What is the KNOX?
To understand we must read this:
http://www.samsung.com/global/business/mobile/solution/security/samsung-knox
And this:
https://www.samsungknox.com/overview/technical-details
"The Galaxy Note 3 already supports KNOX by default"
I really dont get it...you buy a phone but you d'ont own it (almost)? See HERE a opinion by a member.
This Thread also is important: http://forum.xda-developers.com/showthread.php?t=2447832
And You, will buy a Galaxy Note 3?
Click to expand...
Click to collapse
Probably the main reason behind not to decide yet to buy it. For me is a BIG ISSUE. I have always rooted my phone, and have installed many ROMS, for me, is a MUST. I am buying a hardware not a software.
95% of mobile device owners don't even know what a bootloader is and could care less. Almost 100% of companies with BYOD policies don't let rooted and unlocked phones on their networks whether or not they have Knox.
You're also confusing Knox for consumers and Knox for business. On the consumer side activating Knox is totally optional and when left unactivated makes the N3 just like all Samsung's previous devices. There are real benefits of Knox to people that don't care about bootloaders being locked. You can prevent the phone from being wiped if it's lost and stolen and can hide sensitive files you don't want people to see in a seperate container on your phone.
Here's the overview of how Knox works for consumers...
https://www.samsungknox.com/knox-consumer
For XDA Knox stands to bring with it some real negatives. Including a new warranty status method that can't be reset. So the 5% of people that want to unlock their bootloader and flash non-stock s/w without affecting their warranty have a right to be pissed about Knox. But the 95% that don't care and corporate IT departments with BYOD will be thrilled with it.
BarryH_GEG said:
95% of mobile device owners don't even know what a bootloader is and could care less. Almost 100% of companies with BYOD policies don't let rooted and unlocked phones on their networks whether or not they have Knox.
You're also confusing Knox for consumers and Knox for business. On the consumer side activating Knox is totally optional and when left unactivated makes the N3 just like all Samsung's previous devices. There are real benefits of Knox to people that don't care about bootloaders being locked. You can prevent the phone from being wiped if it's lost and stolen and can hide sensitive files you don't want people to see in a seperate container on your phone.
Here's the overview of how Knox works for consumers...
https://www.samsungknox.com/knox-consumer
For XDA Knox stands to bring with it some real negatives. Including a new warranty status method that can't be reset. So the 5% of people that want to unlock their bootloader and flash non-stock s/w without affecting their warranty have a right to be pissed about Knox. But the 95% that don't care and corporate IT departments with BYOD will be thrilled with it.
Click to expand...
Click to collapse
In the end, if we are talking only about the loss of the guarantee, it is a fair fee for changing the characteristics of the instrument. After all, no one is saying that the manufacturer refuses to fully service the smartphone - for your money every whim. It's time to learn how to make decisions and to take responsibility ...
Finding about this issue has just knocked the N3 from the top of my upgrade choices. Not happy at all.
Looks almost like a kicked up refreshed version of hboot on HTC devices. Anybody else get that feel?
Sent from my Nexus 7 using Tapatalk 2
Was unaware of this.... Wow... idk... I pre-ordered and have been stoked for months... I'm hurting inside.
You guys are mis-understanding what Samsung Knox is.
I'll let Apple explain it
http://www.apple.com/iphone/business/it-center/deployment-mdm.html
We'll see about that. Judging from what I've read on the S4 forum, it looks like you're buying a device without a warranty.
(If you have no intention to root or mod your Note 3, what are you doing reading on this forum?)
Or to paraphrase the Google search page, are you feeling lucky?
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
designgears said:
You guys are mis-understanding what Samsung Knox is.
I'll let Apple explain it
http://www.apple.com/iphone/business/it-center/deployment-mdm.html
Click to expand...
Click to collapse
Well, why not? I see. This is what will make the device according to the personal. At once and for all ...
Rooting voids the warranty. Anyone in there position wouldn't care about the 5% who void their warranty then try to get around it and still have it covered.
So it's harder to scam a company into covering it under warranty? Oh well... we all full well now we are voiding our warranty every time we root.
Dumbo53 said:
We'll see about that. Judging from what I've read on the S4 forum, it looks like you're buying a device without a warranty.
(If you have no intention to root or mod your Note 3, what are you doing reading on this forum?)
Or to paraphrase the Google search page, are you feeling lucky?
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
Click to expand...
Click to collapse
The Samsung has no obligation to xda. And we have a choice - to lose warranty or shake for it. The validity of that to pay for everything. And the phrase "I do buy the hardware and not a soft" - fundamental error ..
clninja said:
Rooting voids the warranty. Anyone in there position wouldn't care about the 5% who void their warranty then try to get around it and still have it covered.
So it's harder to scam a company into covering it under warranty? Oh well... we all full well now we are voiding our warranty every time we root.
Click to expand...
Click to collapse
Yes and no. Pretty much all of Samsung's devices have had some form of flash counter in them. Plenty of people who root their devices and don't use Triangle Away have returned the phone for service, and Samsung fixed it anyway. I recall one guy saying has flash counter on his Note 2 was over 100 and they still fixed it without blinking an eye.
The legal side is questionable too - Samsung can put any clauses they want in their warranty agreement, but even if you were to agree to them in writing they wouldn't necessarily be enforceable. I don't know if anyone has ever had reason to test it, but if they refused service on my device I'd be expecting them to be able to justify with reasonable certainty that the fault was caused (at least indirectly) by running non-standard software on the device. I suspect if this were tested in court they would have a hard time enforcing it. In reality the non-rooting clause cannot render the device void of all warranty, but if the software needs to be reinstalled by them because of a faulty flash or to rectify a problem caused by rooting, they can still charge you for that.
Same way Dell can't void the warranty on my laptop if I load Linux on it........
* This is based on the terms of statutory warranty in the country of purchase. So in some jurisdictions the vendor has more freedom to add limitations.
So it's going to be impossible/hard to root this phone with the KNOX security? Is it going to be totally impossible to do it?
I am totally addicted to ROOTING my phone and installing Custom ROMs s this is going to be a deal breaker for me if it's not possible.
Quasar83 said:
So it's going to be impossible/hard to root this phone with the KNOX security? Is it going to be totally impossible to do it?
I am totally addicted to ROOTING my phone and installing Custom ROMs s this is going to be a deal breaker for me if it's not possible.
Click to expand...
Click to collapse
You can still do it nothing is stopping you, you just void warranty
A.S._id said:
In the end, if we are talking only about the loss of the guarantee, it is a fair fee for changing the characteristics of the instrument. After all, no one is saying that the manufacturer refuses to fully service the smartphone - for your money every whim. It's time to learn how to make decisions and to take responsibility ...
Click to expand...
Click to collapse
Well said Sir :good:
Rocheau said:
I am buying a hardware not a software.
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Click to collapse
well if you want to buy a phone without software I wish you luck
Xalies said:
You can still do it nothing is stopping you, you just void warranty
Well said Sir :good:
well if you want to buy a phone without software I wish you luck
Click to expand...
Click to collapse
Do not need the bloatware offered by Samsung. Cynogenmod 10.2 is just fine for me.
Xalies said:
You can still do it nothing is stopping you, you just void warranty
Well said Sir :good:
well if you want to buy a phone without software I wish you luck
Click to expand...
Click to collapse
Thank God! I don't care if I void my warranty add long as I can install custom ROMs
Sent from my GT-N7100 using xda app-developers app
Does anyone else sense de ja vu here when the note 1/2 first came out....we had no way at first to reset the flash counter
Regardless if KNOX is "different", i blindly have much faith in our awesome developers to eventually be able to do something about it by the time i would need warranty
lmike6453 said:
Does anyone else sense de ja vu here when the note 1/2 first came out....we had no way at first to reset the flash counter
Regardless if KNOX is "different", i blindly have much faith in our awesome developers to eventually be able to do something about it by the time i would need warranty
Click to expand...
Click to collapse
You do not understand the basic. This technology Samsung KNOX ® has one goal - to tie the device to one particular user. That is, the device will not be a secondary market, as the user can not be removed. This means that the whole story is not vulnerable device, basically ...
p.s. I think that's why this technology has been approved by the Ministry of Defense USA. Or maybe I just being paranoid ...
In the EU rooting does not void warranty. I work at an official samsung cervice centre and we must fix softbricked phones at no cost since the updated licence.
link: http://forum.xda-developers.com/showthread.php?t=1998801
I got my S4 today, rushed home to open the package really excited to come straight onto xda and root it, as I need to run arliberator app in my car and also titanium backup to get all my data over from my old galaxy.
Now I see that i cannot root it because of Knox and that even though it is unlocked after kkitkat I wont be able to use my foreign sims when i am abroad which i always do as roaming costs are extortionate!
well my S4 has sat here all day switched off and I don't even want to switch it on, its a useless brick as far as i'm concerned i am hugely disapointed and really wish I had bought the Z1 or even the old xperia z instead of this SamDung
maybe you are one of the lucky ones with an old boot loader .if your firmware is older than mgg like ending with mga you can root without voiding your warranty .
iamflamez said:
I got my S4 today, rushed home to open the package really excited to come straight onto xda and root it, as I need to run arliberator app in my car and also titanium backup to get all my data over from my old galaxy.
Now I see that i cannot root it because of Knox and that even though it is unlocked after kkitkat I wont be able to use my foreign sims when i am abroad which i always do as roaming costs are extortionate!
well my S4 has sat here all day switched off and I don't even want to switch it on, its a useless brick as far as i'm concerned i am hugely disapointed and really wish I had bought the Z1 or even the old xperia z instead of this SamDung
Click to expand...
Click to collapse
Are you not still within a cooling off period if youre not happy and want to return it for a refund?
I wouldn't rush out to get the Z1 either as there appear to be issues unlocking the boot loader as in the below link. Ive also had HTC devices were it was nearly impossible to gain s-off (having to perform a wire trick to apply an engineering hboot). If you check the HTC One forums there are people on a recent hboot who are unable to s-off as its been locked down by HTC, which can cause headaches when trying to flash certain ROMs.
The reality is Samsung just isn't making devices specifically catering for people who like to modify/flash custom stuff. If you want full control of your device with an easily unlockable boot loader, then get a Nexus.
http://www.xda-developers.com/android/unlocking-sony-xperia-z1-bootloader-breaks-camera/
Sent from my Nexus 7 using xda app-developers app
2 questions:
1) What is your firmware? Old firmwares can be rooted fine
2) Even if you have knox, you can still root. You just lose your warranty. Are you ok with that?
nwsk said:
2 questions:
1) What is your firmware? Old firmwares can be rooted fine
2) Even if you have knox, you can still root. You just lose your warranty. Are you ok with that?
Click to expand...
Click to collapse
I'm on MH8 4.2.2 so i'm affected before i even had a chance to set up my phone, I didnt buy it on a contract and i cant return it now.
Of course I am not willing to void the 2 year warranty on an expensive phone this new, no way!
The xperia boot loaders don't need to be unlocked to flash modded/custom roms if they come off a sony base rom so it's all good, better camera waterproof and a dev friendly company
so now then...Anyone want to buy this S4 from me?
iamflamez said:
I'm on MH8 4.2.2 so i'm affected before i even had a chance to set up my phone, I didnt buy it on a contract and i cant return it now.
Of course I am not willing to void the 2 year warranty on an expensive phone this new, no way!
The xperia boot loaders don't need to be unlocked to flash modded/custom roms if they come off a sony base rom so it's all good, better camera waterproof and a dev friendly company
so now then...Anyone want to buy this S4 from me?
Click to expand...
Click to collapse
How much $$$
Sent from my GT-I9070 using xda app-developers app
iamflamez said:
I'm on MH8 4.2.2 so i'm affected before i even had a chance to set up my phone, I didnt buy it on a contract and i cant return it now.
Of course I am not willing to void the 2 year warranty on an expensive phone this new, no way!
The xperia boot loaders don't need to be unlocked to flash modded/custom roms if they come off a sony base rom so it's all good, better camera waterproof and a dev friendly company
so now then...Anyone want to buy this S4 from me?
Click to expand...
Click to collapse
You do realise that even if you didn't have the locked down Knox firmware, you'd still be voiding the warranty, regardless of if you used an app like Triangle Away, right? That's the risk everyone takes when rooting.
You've basically just come on here and opened a new thread to whine about something the vast majority of us already know about.
Sent from my GT-I9505 using Tapatalk 4
warranty is a fiction it dont protect against software bug bricks as there is no chance that you permanently brick your phome that way. it also dont protect for physical damages and water effects. if something is wrong service tell that is your fault anyway. so dont bother about warranty and root it
Sent from my GT-I9505 using Tapatalk 2
JonesWTF said:
You do realise that even if you didn't have the locked down Knox firmware, you'd still be voiding the warranty, regardless of if you used an app like Triangle Away, right? That's the risk everyone takes when rooting.
You've basically just come on here and opened a new thread to whine about something the vast majority of us already know about.
Sent from my GT-I9505 using Tapatalk 4
Click to expand...
Click to collapse
Umm rooting does not void your warranty. At least not here in Finland. The company is responsible for proving that the cause for say a hardware defect was indeed caused by the software and not an error on their part if the phone for some reason breaks down. They usually don't bother and just repair it under warranty.
JonesWTF said:
You do realise that even if you didn't have the locked down Knox firmware, you'd still be voiding the warranty, regardless of if you used an app like Triangle Away, right? That's the risk everyone takes when rooting.
You've basically just come on here and opened a new thread to whine about something the vast majority of us already know about.
Sent from my GT-I9505 using Tapatalk 4
Click to expand...
Click to collapse
Well FYI I've had to take a phone in to samsung for warranty before and it was really easy to flash back to stock and then take in in under warranty, this is now not possible so I hope nothing goes wrong with your phone otherwise you'll be the one whining
damador said:
warranty is a fiction it dont protect against software bug bricks as there is no chance that you permanently brick your phome that way. it also dont protect for physical damages and water effects. if something is wrong service tell that is your fault anyway. so dont bother about warranty and root it
Sent from my GT-I9505 using Tapatalk 2
Click to expand...
Click to collapse
there has been issues before on previous samsungs with usb connectors stopping charging, phone randomly switching off etc and who knows what might wear out on the S4 as its still pretty new, I'd rather not take the risk, also if you come to sell your phone and the buyer sees your warranty is void it will make your phone harder to re sell on
iamflamez said:
Well FYI I've had to take a phone in to samsung for warranty before and it was really easy to flash back to stock and then take in in under warranty, this is now not possible so I hope nothing goes wrong with your phone otherwise you'll be the one whining
Click to expand...
Click to collapse
I've already accepted the risk. If something happens, it'd be very hypocritical of me to whine about something I knew could and did happen.
I know how easy it is to flash back to stock and hide evidence of it being rooted and customised. I've been doing this since the G1.
You won't find me opening a thread when I don't like something. Especially when it could have been prevented by doing a little research before buying the phone.
Sent from my GT-I9505 using Tapatalk 4
---------- Post added at 10:22 AM ---------- Previous post was at 10:20 AM ----------
Toss3 said:
Umm rooting does not void your warranty. At least not here in Finland. The company is responsible for proving that the cause for say a hardware defect was indeed caused by the software and not an error on their part if the phone for some reason breaks down. They usually don't bother and just repair it under warranty.
Click to expand...
Click to collapse
Here in the UK, it's kind of the same. Yet companies here will still try and point the finger of blame at custom software when it's clearly a hardware fault.
Sent from my GT-I9505 using Tapatalk 4
JonesWTF said:
I've already accepted the risk. If something happens, it'd be very hypocritical of me to whine about something I knew could and did happen.
I know how easy it is to flash back to stock and hide evidence of it being rooted and customised. I've been doing this since the G1.
You won't find me opening a thread when I don't like something. Especially when it could have been prevented by doing a little research before buying the phone.
Sent from my GT-I9505 using Tapatalk 4
---------- Post added at 10:22 AM ---------- Previous post was at 10:20 AM ----------
Here in the UK, it's kind of the same. Yet companies here will still try and point the finger of blame at custom software when it's clearly a hardware fault.
Sent from my GT-I9505 using Tapatalk 4
Click to expand...
Click to collapse
well hopefully my whining will help someone doing a little research to notice the issue then, you're now whining about me whining so lets leave it here lol
iamflamez said:
well hopefully my whining will help someone doing a little research to notice the issue then, you're now whining about me whining so lets leave it here lol
Click to expand...
Click to collapse
Hahaha! I realised that when I hit the post button. Sorry, bro.
Sent from my GT-I9505 using Tapatalk 4
JonesWTF said:
Hahaha! I realised that when I hit the post button. Sorry, bro.
Sent from my GT-I9505 using Tapatalk 4
Click to expand...
Click to collapse
haha! no problem bro, :good:
I know a bunch of us out here have been anxiously awaiting the arrival of a custom recovery, be it cwm, twrp, or philiz. After having root for several weeks and modding my note 3 the way I like it, I am wondering if there is a recovery method that will void my warranty but is already available. I realize many may not like this option, but at the same time I'm sure many like myself feel it's worth the tradeoff. Given the fact with a custom recovery and backups, many of the issues that may occur needing repair, outside of hardware failures obviously, can be fixed or restored via cwm. Many if the software bugs or issues that sometimes occur can be fixed via flashing stock after clean wipe or in the future a custom rom. So I'm all for a warranty proof recovery but at this point I'd much rather give up my warranty without hesitation than go without custom recovery.
What about you guys, is it just me or are there others around here that would do the same? And please if anyone has succeeded in flashing cwm or twrp and broke warranty let me and others know, who are willing to do the same as most if not all threads are talking about warranty proof recovery.
Thanks
Mega
I'm with you a long as we don't rush anyone to an incomplete "solution".
At this point I could care less about warranty. I would much rather get the ability to flash a super debloated Rom or even AOSP(yes I know I won't be able to use the pen). I think the Knox 0x1 possibility may be why there isn't a CWM/TWRP yet because the devs are wanting to preserve the warranty of the device. I know DesignGears has already tripped his Knox flag.
Jammol said:
At this point I could care less about warranty. I would much rather get the ability to flash a super debloated Rom or even AOSP(yes I know I won't be able to use the pen). I think the Knox 0x1 possibility may be why there isn't a CWM/TWRP yet because the devs are wanting to preserve the warranty of the device. I know DesignGears has already tripped his Knox flag.
Click to expand...
Click to collapse
All I want is a debloated ROM. I just want to see how this phone runs without all the extra crap running in the background. I hate to say it..but I kind of like Touchwiz as long as I can theme it with Wanam!
tropazr said:
All I want is a debloated ROM. I just want to see how this phone runs without all the extra crap running in the background. I hate to say it..but I kind of like Touchwiz as long as I can theme it with Wanam!
Click to expand...
Click to collapse
True that. Wanam and Unicon for me.
In a heartbeat I give up warranty for the option to finally get CWM, and get an awesome ROM like Scott's CleanROM on this phone. Debloat this beast, and tweaks to give even better battery life, and also makes the phone smoother / faster than stock.
Warranty from AT&T is pretty worthless anyways. I had some severe issues on my HTC One X with the Gorilla Glass just scratching to hell for no apparent reason and they refused to even switch it out with a refurb. There was a petition going around online with people claiming the same issues...I even sent the store manager a link to an XDA thread about it and they told me they would do nothing for me because it was considered physical damage and it was my fault. Garbage. I almost left them over it...the GN3 tempted me to stay.
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
Why is this a thread
Sent from my SAMSUNG-SM-N900A using Tapatalk
MrPlNK said:
Why is this a thread
Sent from my SAMSUNG-SM-N900A using Tapatalk
Click to expand...
Click to collapse
At this point is there anything else to really talk about?
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
AT&T is pretty lax on battery replacement. My original battery had problems reading the current charge percentage remaining after fully charged. They just sent a replacement without asking for the old one to be sent back. Now I have a spare even though it does take the correct readings.
Jammol said:
True that. Wanam and Unicon for me.
Click to expand...
Click to collapse
Please explain what Unicon is. I am familiar with Wanam, but never heard of Unicon.
Thank you.
I paid cash off contract to do what I want with it ..warranty is not a big deal for me
Sent from my SAMSUNG-SM-N900A using xda app-developers app
bfleischman said:
Please explain what Unicon is. I am familiar with Wanam, but never heard of Unicon.
Thank you.
Click to expand...
Click to collapse
It's an xposed module for theming your icons no matter what launcher you're using. It uses icon themes from all the popular launchers that are in the playstore.
MrPlNK said:
Why is this a thread
Sent from my SAMSUNG-SM-N900A using Tapatalk
Click to expand...
Click to collapse
Because so many people cry about not being able to have their full warranty that it's probably holding back development. They don't realize that AT&T will not check their phones and send them a replacement whether they have a custom rom, Knox 0x1, etc. I've personally have NEVER had a device denied. They've been rooted, they've had custom roms and I've ALWAYS have gotten a replacement. So give it up will all this "I need my warranty crap." Seriously.
SkizzMcNizz said:
Because so many people cry about not being able to have their full warranty that it's probably holding back development. They don't realize that AT&T will not check their phones and send them a replacement whether they have a custom rom, Knox 0x1, etc. I've personally have NEVER had a device denied. They've been rooted, they've had custom roms and I've ALWAYS have gotten a replacement. So give it up will all this "I need my warranty crap." Seriously.
Click to expand...
Click to collapse
I turned in an htc one stuck on the stock 4.3 GE rom lol never heard anything from them about it.. in fact they sent me a brand new htc one.. ive had nothing but awesome experience with att warranty department. But then again I am on a business account so maybe they treat me differently
Sent from my SAMSUNG-SM-N900A using Tapatalk
I had an issue with my microsd card not staying in my note 2 today.
Rooted, custom rom.
I took it into ATT service center, figuring that they wouldn't care about root/rom, since the damn spring wasn't working on the micro sd slot.
The tech there told me she couldn't give me a replacement, since the phone was rooted; even though that had nothing to do with my sd card spring issue. She told me if I unrooted it and came back, she would then replace my phone.
I reminded her that rooting has nothing to do with a sd card spring, but she claimed that Samsung now inspects all the returns from the service centers, and if they find root, there is no credit given..
I find that impossible to believe, when you consider how many phones get returned every day, nation/world wide, but, my only point is, you never know what the status of your warranty is with ATT until you try to make a claim...
Never had issues like this with Sprint ..they couldn't care less if you were rooted..
And, BTW, I too am a corporate client with 4 lines on ATT, so no "special" treatment for me..
To those wondering why I started this thread, as others have mentioned above...every dev or cwm twrp thread ive come across talks about the hold up for warranty and not tripping the efuse or whatever....I paid outright for my note 3 and have never bothered with warranty anyway, and am sick of waiting to have cwm for safe backups for modding. As I noted im sure there are just as many who dont care enough or at all about the warranty or flash counter to give up custom recovery...I for one never bother fixing my flash counter on any of my phones or tabs, as I just dont care enough to worry about it, especially given the freedom and availability of flashing stock, covering your custom status theu custom recovery for any situation other than nard brick hardware failure. So please, any dev that sees us in this post asking for a dirty flash for cust recovery....void my warranty but give me cwm lol
seriously tho, I am tired of waiting and if warranty is the hold up on breaking the boot so be it...bye bye warranty hello recovery.
thanks guys
mega
I agree completely. If it's too broken for me to fix it it's time for a replacement.
regarding warranty, keep in mind that when a phone is swapped under warranty, the device is sent back to ATT via delivery. The device is then scanned to make sure you are returning a device you initially claimed for.
The device is NEVER turned on. It is only checked for physical damage.
Think on the mass amounts of shipments received in one day at the warranty center. Do you k ow how much time and the many employees needed to actually achieve turning on each phone to see what is working and not?
And also your device gets sent back w/no parts..batteries..etc. that would mean they would first have to grab batteries and back covers to start the run down?
never in a million years. the packages
only get checked for device / claim confirmation & no physical damage thats it. it then gets thrown into a recycling bucket.
These phones costs barely nothing to the mobile carries. They make most of their money on services. I remember hearing from a exec at ATT a while back when the first GNOTE arrived that each device cost about 7-10 bux wholesale.
Any losses from warranties easily get passed on to subscribers quietly along the line.
The only concern about custom /warranty voids is when you exchange your device at a warranty service location in person. That is your real only risk of getting shot down. ATT has a few of these locations around the US.
Sent from my SAMSUNG-SM-N900A using XDA Premium HD app
I'm pretty sure your warrenty becomes void when you root.. not when you load a custom rom or get custom recovery.
Sent from my SAMSUNG-SM-N900A using xda premium
---------- Post added at 07:54 AM ---------- Previous post was at 07:47 AM ----------
They either have no margin, a small margin or lose money on phones. Thats why you are locked into a contract and $700 unlocked device costs $300 because it's subsidized. Prices drop as new devics come out and manufacturers run promotions based on volume. Carriers have to commit to a certain number of phones and when they suck (facebook phones) they get rid of them cheap too
Sent from my SAMSUNG-SM-N900A using xda premium
Hi
I bought the new Samsung GS6 a few months back. I just got it, noticed some pink dots on the front camera, but it was gone next time I used it.
I rooted it and after a few months I noticed that they're there in low light conditions. I sent it for repair and they will repair it for 1962,5 kr. (297.72 USD).
I was told, that warranty in Europe was not void by rooting and have seen many people link to this.
http://matija.suklje.name/rooting-and-flashing-your-device-does-not-void-the-warranty-in-eu
Anyone know what to do? I live in Denmark if that helps.
Do anyone know if it is void or not? I know in my country, they should (in the first 6 months) prove that the fault is made by me if they should deny it. They will change the circuit board and I should pay that myself, because I rooted the phone. The dots were there before and also, how can rooting the phone (with the right root) cause hardware issues since they will change the circuit board?
Thanks in advance
Most custom roms allude to telling you it voids your warranty, i'm not sure if rooting software tells you that as well. Generally you take your phone in your own hands when you root because technically the phone has been altered which could theoretically cause problems.
I doubt there is anything you can do aside from pay for the repair or refuse it.
Jonathan-H said:
Most custom roms allude to telling you it voids your warranty, i'm not sure if rooting software tells you that as well. Generally you take your phone in your own hands when you root because technically the phone has been altered which could theoretically cause problems.
I doubt there is anything you can do aside from pay for the repair or refuse it.
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They just told me, that they cannot enter the phone, because I have rooted the phone. They said I can not get back to stock, before the circuit board have been changed.
If you used the pingping root method, it doesn't trip knox so you should be able to go back to stock without them ever knowing, however I stand to be corrected if this is not the case.
If you rooted the phone using CF auto root, then you would have tripped Knox and you have technically voided your warranty. However, if you used PingPong root, then Knox protection should still be intact, which means you still have warranty.
What you can if you have tripped Knox is try to go back to stock firmware and hope they don't notice that Knox has been tripped.
FSOP said:
If you used the pingping root method, it doesn't trip knox so you should be able to go back to stock without them ever knowing, however I stand to be corrected if this is not the case.
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I used CF-autoroot. Fixed the link, try read it. I should get it covered. It's barely 3 months old.
It's back to stock, just with tripped knox counter. I unrooted and did a factory reset. Do I need to flash stock rom too? The knox counter will still be 1...
Japultra said:
If you rooted the phone using CF auto root, then you would have tripped Knox and you have technically voided your warranty. However, if you used PingPong root, then Knox protection should still be intact, which means you still have warranty.
What you can if you have tripped Knox is try to go back to stock firmware and hope they don't notice that Knox has been tripped.
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Click to collapse
They have sent me a picture, with the tripped knox counter...
Faspaiso said:
They have sent me a picture, with the tripped knox counter...
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Sorry, mate. Looks like you might be out of luck in this situation
Japultra said:
Sorry, mate. Looks like you might be out of luck in this situation
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Read the link.
I still have the right to get it repaired, even tho it's rooted.
Faspaiso said:
Read the link.
I still have the right to get it repaired, even tho it's rooted.
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Click to collapse
It's not about root. It's about tripping Knox, which voids the warranty - different from root altogether.
Jonathan-H said:
Most custom roms allude to telling you it voids your warranty, i'm not sure if rooting software tells you that as well. Generally you take your phone in your own hands when you root because technically the phone has been altered which could theoretically cause problems.
I doubt there is anything you can do aside from pay for the repair or refuse it.
Click to expand...
Click to collapse
It doesn't matter what custom roms say in their disclaimer or what samsung claims, samsung needs to adhere to the local law, which states that simplly rooting does not void your warranty
---------- Post added at 03:48 PM ---------- Previous post was at 03:45 PM ----------
Japultra said:
It's not about root. It's about tripping Knox, which voids the warranty - different from root altogether.
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Click to collapse
tripping knox does noet void warranty in the eu, whatever samsung might claim, they law goes above samsung's disclaimer
godutch said:
It doesn't matter what custom roms say in their disclaimer or what samsung claims, samsung needs to adhere to the local law, which states that simplly rooting does not void your warranty
---------- Post added at 03:48 PM ---------- Previous post was at 03:45 PM ----------
tripping knox does noet void warranty in the eu, whatever samsung might claim, they law goes above samsung's disclaimer
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Which law are you talking about that deals with Knox?
Japultra said:
Which law are you talking about that deals with Knox?
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it's the law that deal with statutory warranty based on EU Directive 1999/44/CE, §7.1, which samsung cannot deny
Found some info on this thread regarding differences between vendor responsibilities vs manufacturer responsibilities: http://forum.xda-developers.com/galaxy-s3/help/rooted-gs3-warranty-refused-hardware-t2443684/page2
Japultra said:
Found some info on this thread regarding differences between vendor responsibilities vs manufacturer responsibilities: http://forum.xda-developers.com/galaxy-s3/help/rooted-gs3-warranty-refused-hardware-t2443684/page2
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@Faspaiso, I hope you brought the phone back to the store you bought it from and not samsung directly
godutch said:
@Faspaiso, I hope you brought the phone back to the store you bought it from and not samsung directly
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I did so, they send it to their workshop (or what you call it in english) and they sent it to Samsung, which confirmed the root and now back to me.
Faspaiso said:
I did so, they send it to their workshop (or what you call it in english) and they sent it to Samsung, which confirmed the root and now back to me.
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you should bring it back and get it repaired and also demand back the money they charged you for inspection but maybe speak with a consumer organization in your country first. Sometimes it can also help to use twitter and facebook to get your right.
godutch said:
you should bring it back and get it repaired and also demand back the money they charged you for inspection but maybe speak with a consumer organization in your country first. Sometimes it can also help to use twitter and facebook to get your right.
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Yeah, will try. Can call consumer organization after 9 tomorrow morning, so will try that and see what they tell me.
But thanks for your time and sources. Well probably help me out a lot.
Please keep us updated, interesting topic!
Faspaiso said:
Yeah, will try. Can call consumer organization after 9 tomorrow morning, so will try that and see what they tell me.
But thanks for your time and sources. Well probably help me out a lot.
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btw it's not samsung that denies you warranty, it's the shop you bought your phone from, they are responsible for the warranty