Hello all!
On my note 3 I've been having a weird issue that I am not sure how to resolve.
When I make a phone call, the screen immediately turns off. In order to turn it back on I have to press the power button, but then to turn the screen back off I have to hit the power button again. Is this a faulty unit, or is there something I'm missing?
Thanks
Sent from my SAMSUNG-SM-N900A using Tapatalk now Free
I'd exchange it while you have the chance, but when you get the new one, test it thoroughly for the first few days. Some people are exchanging their Note 3 several times before finally getting a good one.
Sent from my SAMSUNG-SGH-I317
Dumbo53 said:
I'd exchange it while you have the chance, but when you get the new one, test it thoroughly for the first few days. Some people are exchanging their Note 3 several times before finally getting a good one.
Sent from my SAMSUNG-SGH-I317
Click to expand...
Click to collapse
Okay I will. Thanks! Such a weird issue.
Sent from my SAMSUNG-SM-N900A using Tapatalk now Free
andddlay said:
Okay I will. Thanks! Such a weird issue.
Sent from my SAMSUNG-SM-N900A using Tapatalk now Free
Click to expand...
Click to collapse
Did u exchange it? Working now?
Sent from my SM-N900P using Tapatalk
dallastx said:
Did u exchange it? Working now?
Sent from my SM-N900P using Tapatalk
Click to expand...
Click to collapse
Ya that's what I ended up doing. I downloaded Android Sensors Box and it showed nothing, tried factory resets and nothing.
I also suffered the same problem from day 1 on my N900 note3..
OK, this is a manufacturing fault and there are several people discussing it on an Android Central Forum (http://forums.androidcentral.com/sa...ote3-proximity-sensor-issue-during-calls.html).
I have had the same issue along with quite a few others who posted.
After trying resets and even replacement units, it has come to light that it is dust that collects under the the screen and on top of the proximity sensor. Blowing the earpiece seems to solve the issue temporarily (this worked for me also), but I would advise everyone to start contacting Samsung about this issue, as the people that received replacement units still experienced the issue within days on their new units.
Will post the reply from Samsung on this forum when I hear back from them, but make sure you guys contact technical support too.
OK, this is the reply I got from Samsung:
"Thank you for contacting Samsung.
I am sorry to hear of the issue you are experiencing with your Galaxy
Note 3. I understand how frustrating this can be as the device cost a
lot of money.
Please be advised this is not a known issue to Samsung. If you feel
there is an issue with the device you can get it assessed at one of our
service centres and get the issue resolved.
We have walk-in service centres all over the country that can give
assistance and perform minor repairs while you wait. Just bring your
device, with the proof of purchase to confirm your warranty, and one of
our qualified technicians will be happy to help. Please note we advise
backing up any important files on your device due to possible removal
during repair.
We recommend calling the walk-in centre before making any travel plans
to ensure a more convenient service. If you would like to check for
service centres by postcode, please click on the link below and choose
‘Mobile Phones’ from the drop down menu:
http://www.samsung.com/uk/support/location/supportServiceLocation.do?pag
e=SERVICE.LOCATION
Please note if your device is out of warranty, or if any defect found is
not covered by the terms of our warranty, there may be a charge for any
service or repairs carried out.
If this is inconvenient for you, please provide the following
information so we can get your device booked in for repair and get a j
iffy bag sent out to you:
1) IMEI number (also located underneath the battery)
2) Your current network provider
3) A brief description of the issue
You should receive the pre-paid jiffy bag from the service centre within
3-5 working days of the service request being created.
Once we have this information we can proceed with the service request
and provide you with further instructions.
If you require any further assistance, please contact Samsung again and
we will be more than happy to help.
Kind regards,
Jamie
Online Support Team
SAMSUNG Customer Support Centre"
Related
So.. I've been fiddling with my phone on and off for a bit... I mostly run stock, ive tried a few roms here and there but they never made me so excited that I'd flash every version and such... I had gotten my phone from my uncle and sprint basically told me to hit up samsung for warranty. When i slide my keyboard down the touchscreen will occasion stop working.. Sometimes after rebooting from that I lose my email settings and such. I've had to odin it 2 or 3 times now to get the phone even to run after shutting it down.. so very frustrating.. So i decided to contact samsung through there online support.. seemed fast and easy... until they end and they told me to contact the galaxy s support line, they cant help over the internet :/ .... I called in at 7:10pm EST... its now 8:28.... im shocked my phone hasnt dropped the call (maybe the airrave helps ) Really samsung? really? Anyone know anyway to get a hold of samsung support quicker?
i know this is a question, but really more of a rant... Im still sitting here at 836.. and i really have to pee now... gahhh samsung! Making my bladder hurt too!
If they have a chat service, possibly that?
Sent from my SPH-D700 using XDA App
qbking77 said:
If they have a chat service, possibly that?
Click to expand...
Click to collapse
Yeah thats what i said I did.. here is the log
Sheila: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Visitor: Yeah, I had an Epic 4g given to me as a gift and sprint told me to contact samsung since I didnt purchase it directly from sprint
Sheila: May I know the question you have for me on Epic?
Visitor: I am having an issue where the touchscreen stops working when the keyboard is open. Sometimes the touchscreen even after closing will still not work.. I have also been losing my stored email accounts and have had to factory reset it every week or so as directed by sprint support.
Sheila: I am sorry for the inconvenience being caused to you.
Sheila: Since how long you were experiencing this issue?
Visitor: about two months now, sprint kept putting me off seeing if they would handle the warranty and they finally told me to contact samsung directly
Sheila: I see.
Sheila: Have you tried any troubleshooting steps to resolve the issue?
Visitor: I know its less then a year old since the phone has not even been out a yar, but they didnt care since i didnt purchase directly from them myself
Visitor: Ive done a factory reset almost every week
Visitor: and they had me do something in recovery
Visitor: i also took it to the sprint store and they said they reloaded it
Sheila: I see.
Sheila: Do you have a screen protector cover on the phone?
Visitor: no
Visitor: I hate those things
Sheila: Okay.
Visitor: and it only happens after i slide the keyboard open
Visitor: to shut it down i have to hit the power button and then use the arrow keys on the keyboard
Visitor: The last time i tried pulling the battery it stopped booting and I had to take it to the sprint store
Sheila: As you have performed factory reset on the phone it clearly indicates that the issue is with the phone's hardware and it needs physical diagnosis in order to get it fixed.
Sheila: I see.
Visitor: The issue I see from your website is that this was a gift to me and I have no receipt
Sheila: However, not to worry, please file a service request for the phone, am I sure you will get it fixed by our service technician.
Sheila: You need to contact our voice support team to file service request.
Visitor: Ok
Visitor: Am i going to have to go over this with them again or is there a case number
Sheila: You need to just explain the issue and troubleshooting steps you have performed they will process you further for service request.
Sheila: You can reach them at 1-877-EZ2GALAXY (1-877-392-4252).
ok.. didnt take it to the sprint store the last time.. i odined it
well i give up with samsung... 2hrs 37minutesd on hold
Since the phone is under a year old and I'm assuming hasn't been dropped take it to a Sprint repair center, they don't care where you got it from and they should repair it for free or at most $35.
I went to sprint corporate store and repair center.. they sent me to samsung :\
Sent from my SPH-D700 using XDA App
yay 3.5 hours at the sprint store... about 8:55 before they were closing they gave it back and said it was fine... funny thing was that the touchscreen was not functioning with the keyboard closed and I handed it right back... tech didnt believe it... they changed my screen for $35 and it seems i have a whole new body and they put on a screen protector for me ... took them another hour.... no one liked me keeping them there to almost 10
I'm not sure what the rules are about advertising a particular service. I'm sure a moderator will help if necessary.
I know a great many people lost their IMEI by wiping their /efs folder, either by flashing a ROM with a fault or by deleting it deliberately without knowing what the consequence would be.
I went to two Samsung Certified Repair centres, and neither were able to fix my phone. I then phoned the Samsung helpline, and they agreed to fix it under warranty at their main repair centre in the UK (contractors: Regenersis) even though I bought the phone on ebay.
After about 10 days, my phone is back and the IMEI is restored.
I know lots of people have the same issue, so I phoned Regenersis customer service: 0844 338 0254
They agreed that they will fix this problem for anyone, but she was very firm that the company could not confirm a price without first seeing the phone. I tried to explain that the problems would all be identical, but she was totally firm. I tried to explain I was hoping to send more business their way out of goodwill for my repair. She remained firm!
Their website is: http://www.regenersis.com/our-locations/uk/glasgow
In summary:
If your phone is under warranty and registered with Samsung, you can probably do the same thing as me, which is request a repair over the phone, and they should refer you to regenersis (if you are in the UK). I was completely honest about it being my fault, and that I bought the phone off ebay. I was however still able to register it on the Samsung website under my name. (When I sent it off I was asked to provide proof of purchase so I printed off my ebay receipt)
If your phone is not under warranty, go directly to Regenersis.
Maybe this will give others some hope!
Again, I apologise if this is against forum rules, but as far as I know, no other post has any advise about fixing this issue.
Can you tell me how much it cost to you? I'm with the same problem and I down't know what to do with it
I have no warranty, and I'm far away from the UK
joaoennes said:
Can you tell me how much it cost to you? I'm with the same problem and I down't know what to do with it
Click to expand...
Click to collapse
He says they agreed to fix it under warranty, so presumably they fixed his for free! Hope you get yours sorted.
Mike
Garbled meaning induced by swype!
Tenhi said:
I have no warranty, and I'm far away from the UK
Click to expand...
Click to collapse
Don't worry Regenersis is not limited to UK. They have their offices in Germany, Poland, UK, Romania and Russia.
Unfortunately I have to say that Polish department doesn't have good reputation. Some people reported that smart phones came in worse condition than before service. Just wanted you to know any potential danger It's not that it's a "rule". It just happened couple of times. Too many as I see it.
I've just contacted local official Samsung service center, and they told me that they can't help me because my phone is not bought in Croatia. This one is from Switzerland.
They also told me that there is two ways to fix it. First one would be reverting factory settings with stock ROM and everything else (tried that myself with no success). And another option is to change motherboard (around 200€)...
I will be in Germany soon, so I'll try to contact Regenersis there...
Btw. I'm still trying to fix my nv_data.bin and other files in efs partition
The mother board was not changed, the files were rebuilt. The IMEI was restored to the one on the sticker.
Even though I was very clear that it was my own actions that corrupted the efs data, they treated it as a warranty repair. Perhaps the person I spoke to at Samsung were just being extra nice. My lucky day?
Sent from my Nexus, fool
bedalus said:
I went to two Samsung Certified Repair centres, and neither were able to fix my phone. I then phoned the Samsung helpline, and they agreed to fix it under warranty at their main repair centre in the UK (contractors: Regenersis) even though I bought the phone on ebay.
Click to expand...
Click to collapse
Did you tell them that you insall custom rom?
Swiperaja said:
Did you tell them that you insall custom rom?
Click to expand...
Click to collapse
Yes. I first dealt with the online service request, and detailed everything I had done.
Sent from the future to put right what once went wrong.
Can you ask them how did they do that without replacing motherboard ? I want to knoooooooow .
I sent my Nexus into a service center almost 2 weeks ago and just received an email saying that my repair is on hold because they had to order parts. WTF who knows when the heck I'll ever get this thing back.
I'm in Arizona USA, the service center is in Texas. I played stupid and told them my phone just froze up and I had to pull the battery, then had no service/imei ect... Forgot to mention I had flashed a CM7 nightly kang plus kernel that same day LOL.
Sent from my HTC Sensation Z710e using xda premium
Tenhi said:
Can you ask them how did they do that without replacing motherboard ? I want to knoooooooow .
Click to expand...
Click to collapse
Unfortunately they would not reveal their secrets. They wouldn't even share their pricing system!
Sent from the future to put right what once went wrong.
kmmxracer said:
I sent my Nexus into a service center almost 2 weeks ago and just received an email saying that my repair is on hold because they had to order parts. WTF who knows when the heck I'll ever get this thing back.
I'm in Arizona USA, the service center is in Texas. I played stupid and told them my phone just froze up and I had to pull the battery, then had no service/imei ect... Forgot to mention I had flashed a CM7 nightly kang plus kernel that same day LOL.
Sent from my HTC Sensation Z710e using xda premium
Click to expand...
Click to collapse
My phone is in service for that same exact reason too! I just checked the status of the repair order and it said that they replaced the components. So I assume they replaced the entire motherboard and not simply recreate my imei.
zirra said:
My phone is in service for that same exact reason too! I just checked the status of the repair order and it said that they replaced the components. So I assume they replaced the entire motherboard and not simply recreate my imei.
Click to expand...
Click to collapse
How long did it take to get to this point?
Sent from my HTC Sensation 4G using xda premium
kmmxracer said:
How long did it take to get to this point?
Sent from my HTC Sensation 4G using xda premium
Click to expand...
Click to collapse
From the time they received it probably less than a week
I'm gonna call them to get an update tomorrow
Sent from my HTC Sensation 4G using xda premium
Glad there is something out there for you guys!
suggestions for backup of /efs directory?
first of all, thank you, bedalus, for suggesting the simple and obvious solution of sending the phone back for repair. I was completely stumped prior to that.
I am in the USA, and sent my phone to Texas. it was back in my hands about 10 days later, with no charge or complaints from Samsung. I was unable to figure out how to remove ClockworkMod, so I simply did not mention it, but I did say that the whole thing was my fault. I did do "adb oem lock" before sending it back. when it came back, it had the stock recovery image.
it also had the /efs directory fixed. I have my IMEI back and showing something other than "unknown". so my Nexus S is working again as a telephone.
I have looked around for the best way to back up the /efs directory on a Nexus S, but could not find anything. so I have started a thread asking about a reliable backup plan. if anyone has direct experience, I would appreciate reading it in that thread.
So my sg2 broke not long ago so I had no choice but to send it to Samsung for a repair which I was hesitant at first after reading a few bad reviews and was concerned with how long the repair would take however I was pleasantly surprised. Samsung received my phone on the 25th and on the 26th they had completed the repair and sent it back to me and I received the phone the next day
So just getting it out there for anyone hesitant to send their phone to Samsung because they provided me a great service!!
Glad that ur phone's back
Sent from my HTC Nexus One using XDA
AC DC said:
Glad that ur phone's back
Sent from my HTC Nexus One using XDA
Click to expand...
Click to collapse
Thanks I had to use one of those £10 phones whilst my phone was being repaired which was torture but luckily Samsung got my phone back to me asap.
It's great that they sent it back so fast. What was the issue with your phone?
Good to know! <3 Sammy
Had just the opposite expierience
My previous i9000 had a bug with external sd corrupting data. It wen to their RMA service 4 times. Each time they claim it is fine and my card is culprit.
People at the shop tested it with 3 different sd cards, proving I was right. Sammy service just refused. Tech from shop called them, nothing!!
Finally, the shop was nice enough to exchange it and they will deal with samsung RMA
I'm really disgusted from their service and fearing the day my S2 gets in trouble
Imperiale said:
It's great that they sent it back so fast. What was the issue with your phone?
Click to expand...
Click to collapse
It just randomly died, couldnt get it into recovery mode even with a jig and tried different batteries so it was obviously a hardware error.
jonny_ftm said:
Had just the opposite expierience
My previous i9000 had a bug with external sd corrupting data. It wen to their RMA service 4 times. Each time they claim it is fine and my card is culprit.
People at the shop tested it with 3 different sd cards, proving I was right. Sammy service just refused. Tech from shop called them, nothing!!
Finally, the shop was nice enough to exchange it and they will deal with samsung RMA
I'm really disgusted from their service and fearing the day my S2 gets in trouble
Click to expand...
Click to collapse
Sorry to hear that, maybe the engineers were just lazy and didnt actually check if the SD card was getting corrupted but rather just saw the phone detected the card and assumed the phone was fine, but if you have a blatant hardware issue like your phone is just completely dead then they will repair your phone in a day and have it back to you asap
How did you send it to Samsung? Did you just call them?
Sent from my GT-I9100 using Tapatalk 2
diehard2222 said:
How did you send it to Samsung? Did you just call them?
Sent from my GT-I9100 using Tapatalk 2
Click to expand...
Click to collapse
This is based on my experience here in germany:
I went to the samsung homepage and entered some kind of a live chat with a service engineer which was very helpful and quick as well cause i didnt have to call anyone or wait in a stupid queue. she then sent me all the relevant forms to fill out and send back.
I never sent it to SC though cause the fault was only temporary. Batteryindication was totally messed and phone stuck while charging and overheating etc. Looked like a hardware fault but never came back after taking out battery for a night.
Gesendet von meinem GT-I9100 mit Tapatalk
dw9999 said:
Thanks I had to use one of those £10 phones whilst my phone was being repaired which was torture but luckily Samsung got my phone back to me asap.
Click to expand...
Click to collapse
I'm currently struggling with a Vodafone V725 while mines away having the earpiece replaced
diehard2222 said:
How did you send it to Samsung? Did you just call them?
Sent from my GT-I9100 using Tapatalk 2
Click to expand...
Click to collapse
Did everything online, made a Samsung account, registered my phone and requested service where you fill in your serial number and IMEI number along with a description of the fault, once thats done you have officially requested a repair and you have to send your phone to them (pre paid) then once they receive the phone they update your service status according to whats happening so overall its a very easy process
dw9999 said:
Did everything online, made a Samsung account, registered my phone and requested service where you fill in your serial number and IMEI number along with a description of the fault, once thats done you have officially requested a repair and you have to send your phone to them (pre paid) then once they receive the phone they update your service status according to whats happening so overall its a very easy process
Click to expand...
Click to collapse
What if you don't have the original box?
Sent from my GT-I9100 using Tapatalk 2
diehard2222 said:
What if you don't have the original box?
Sent from my GT-I9100 using Tapatalk 2
Click to expand...
Click to collapse
You only send them your phone, no box, charger or battery etc is required. They get all the information they need from the serial number and IMEI.
Well in my case Samsung service is one of the worst I've ever seen
Obviously everyone's experience is going to be different and affected by what country they are in, the particular service center, or even the actual person handling your warranty claim. Which is why I am skeptical when hearing a bad (or good) experience with service centers.
Never had to use Samsung service but its not every day you read posts like this...hear a lot of negatives.
Sent from my GT-I9100 using XDA
wow, great to hear that samsung is so quick to take care of their customers.
not all samsung service centre are that awesome . malaysia samsung service center seems to be very slow
My local Samsung Mobile Service (Ho Chi Minh City, Vietnam) repaired my Galaxy S2 (change Mobo as it broken wifi) in only 1 hour. When waiting, i can use some mobile phone outside 4 fun (game, surf web).
Great service!
I bought an open box note 10.1 a month ago but it turned out to be defective (screen frequently unresponsive on wake up) . I tried to replace it but they told me they need the box because it has the serial number. I lost the box but the serial is already stored on the device. My question is:1- Do they have the right to refuse replacing the device for not having a box 2- What should I do in this situation?
P.S I have one year warranty.
Where did you buy it? Seems most notable retailers, (bestbuy, frys, staples..etc) would have mo problem so long as you are within your return window. Although sometimes those items can be sold "as is". It would state in your reciept. It seems like a simple conversation with the manager would solve the problem.
Worst case, just have Samsung give you an RMA. I'm sure they will have no problem with that.
Sent from my SM-P600 using Tapatalk
Just a suggestion, always keep the original box at least until the end of the warranty period. Besides that, contact samsung, if the retailer won't do anything you can always just request service.
Sent from my SCH-I545 running Hyperdrive RLS14 using XDA Premium app.
Serinety said:
Where did you buy it? Seems most notable retailers, (bestbuy, frys, staples..etc) would have mo problem so long as you are within your return window. Although sometimes those items can be sold "as is". It would state in your reciept. It seems like a simple conversation with the manager would solve the problem.
Worst case, just have Samsung give you an RMA. I'm sure they will have no problem with that.
Sent from my SM-P600 using Tapatalk
Click to expand...
Click to collapse
I bought it from souq.com. I've already passed the return window (2 weeks) but still have 11 months in warranty.
mattyp92 said:
Just a suggestion, always keep the original box at least until the end of the warranty period. Besides that, contact samsung, if the retailer won't do anything you can always just request service.
Sent from my SCH-I545 running Hyperdrive RLS14 using XDA Premium app.
Click to expand...
Click to collapse
So in case the retailer refused to give me a replacement, how can I contact samsung about it? and how easy is it to get a replacement?
Kimo377 said:
So in case the retailer refused to give me a replacement, how can I contact samsung about it? and how easy is it to get a replacement?
Click to expand...
Click to collapse
You can search how to contact samsung on samsung website, it depend on your country, for US this is the link to find service location http://www.samsung.com/us/support/service/location
Then is up to samsung decide if you need a replacement or a repair.
serial number is on the back if it isn't worn off. you may need a magnifying glass to read it.
This does not sound legit.
Via my Note 3
So they have a 14 day return policy, after 30 days you want to return it, they won't let you and you want to know if they have the right to refuse replacement?
Yes they do, even if you had the original box. You are outside the return period. Now it is up to Samsung to repair or replace under warranty.
Sent via Tapatalk and my thumbs.
Kimo377 said:
So in case the retailer refused to give me a replacement, how can I contact samsung about it? and how easy is it to get a replacement?
Click to expand...
Click to collapse
How old are you.. out of curiosity. You should be pretty capable of figuring out how to contact Samsung without anyone's help. I think we are getting trolled.
Sent from my SM-P600 using Tapatalk
Serinety said:
How old are you.. out of curiosity. You should be pretty capable of figuring out how to contact Samsung without anyone's help. I think we are getting trolled.
Sent from my SM-P600 using Tapatalk
Click to expand...
Click to collapse
Looks like the OP is from Ismailia, Egypt. Most likely a language issue.
Kimo377 said:
I bought an open box note 10.1 a month ago but it turned out to be defective (screen frequently unresponsive on wake up) . I tried to replace it but they told me they need the box because it has the serial number. I lost the box but the serial is already stored on the device. My question is:1- Do they have the right to refuse replacing the device for not having a box 2- What should I do in this situation?
P.S I have one year warranty.
Click to expand...
Click to collapse
Have you tried to contact someone through the Samsung Ismailia Facebook page They maybe able to help you.
Looks like I need to make some clarifications here:
1- I don't want to return the device, I want to have it replaced (repaired at least). I've already edited the OP but failed to edit the title.
2- I bought the device from UAE via souq uae, and it has Souq.com Guarantee for one year
3- When I contacted souq.com they said they need the box because it has the serial number of the device. The box is lost.
Now I'm at a loss about what to do next.
I hope I made myself clear this time
Kimo377 said:
Looks like I need to make some clarifications here:
1- I don't want to return the device, I want to have it replaced (repaired at least). I've already edited the OP but failed to edit the title.
2- I bought the device from UAE via souq uae, and it has Souq.com Guarantee for one year
3- When I contacted souq.com they said they need the box because it has the serial number of the device. The box is lost.
Now I'm at a loss about what to do next.
Click to expand...
Click to collapse
Is the serial number on the back of the device?
Have you registered the device with Samsung?
kkretch said:
Is the serial number on the back of the device?
Have you registered the device with Samsung?
Click to expand...
Click to collapse
The device has no serial number on its back. but you can get the serial from settings > about phone > status .. or calling *#60#
I don't know what you mean by registering the device.
Is anyone being a problem with the home button? Mine has to be pressed dead central for it to register. I can fully press it at the extreme right or left and nothing happens.
Have I got a faulty unit?
Spewy1 said:
Is anyone being a problem with the home button? Mine has to be pressed dead central for it to register. I can fully press it at the extreme right or left and nothing happens.
Have I got a faulty unit?
Click to expand...
Click to collapse
No issues here. Had a few issues with fingerprint recognition at first, but then I programmed the same finger a second time and had no problems after. As for the actual home button, it recognizes it no matter how I push it. Sorry to hear you're having issues.
Sent from my SM-G900R4 using Tapatalk
Spewy1 said:
Is anyone being a problem with the home button? Mine has to be pressed dead central for it to register. I can fully press it at the extreme right or left and nothing happens.
Have I got a faulty unit?
Click to expand...
Click to collapse
I have this exact same issue but only with the right portion of the home button. TMobile is sending me a replacement unit after I called them yesterday.
Sent from my SM-G935T using Tapatalk
Yes I have the exact same problem! Mine has to be pressed dead on the center or it doesn't go home. Taking it back to carphone warehouse to get a replacement tomorrow.
Samsung (online) won't replace my phone, they will only give me a refund.
What a poor service. Now I have to go and buy another (and the refund may take over a week to get back to my account)
Not a good experience from my 1st purchase from Samsung online.
Spewy1 said:
Samsung (online) won't replace my phone, they will only give me a refund.
What a poor service. Now I have to go and buy another (and the refund may take over a week to get back to my account)
Not a good experience from my 1st purchase from Samsung online.
Click to expand...
Click to collapse
You'd rather them put a hold on your card, and ship you a new one while you ship them the old one (how a return works if they don't make you send the old phone in, wait for them to receive it, and then send you a new one).
Seems refund and buying it again is easier for all involved.
Sent from my E6683 using Tapatalk
_Dennis_ said:
You'd rather them put a hold on your card, and ship you a new one while you ship them the old one (how a return works if they don't make you send the old phone in, wait for them to receive it, and then send you a new one).
Seems refund and buying it again is easier for all involved.
Sent from my E6683 using Tapatalk
Click to expand...
Click to collapse
I' rather they ship the replacement and collect the faulty one when they drop off. I've had that service from previous on-line stores.
In terms of the cost - I paid by paypal so I am already in debt to £640 and now I have to find a further £640 until they process my refund - It's not how it should be.
Also - I offered to go to my local Samsung store to do a swap but that is not an option.
I f I had bought from CPW on-line (which I now wish I had) If it was faulty I could have returned it to any store fore an exchange.
I love Samsung products - I have had many but I am just disappointed with their after service.
I got my pre-ordered one at the store today. Checked specifically for this problem, and, boom, there it was. Replaced a new one right away.
Sorry to hear about Samsung online not replacing products in warranty. They are doing the same on me at the moment with a faulty screen. I'm going to have another go at them. All I want is a replacement....
No issues with mine.
I would suggest going to your nearest Samsung store for a replacement.
CuBz90 said:
No issues with mine.
I would suggest going to your nearest Samsung store for a replacement.
Click to expand...
Click to collapse
As I say - that is not an option for Samsung! Quite annoying that the Shop just refused to show any interest and say if bought on line I must deal with the problem on line.
Spewy1 said:
As I say - that is not an option for Samsung! Quite annoying that the Shop just refused to show any interest and say if bought on line I must deal with the problem on line.
Click to expand...
Click to collapse
I'm going to spend this afternoon phoning them up to get a replacement. The contact number in the UK for the shop is +44(0)1628 918334
They take 1 minute to attempt to answer a call. Which is true, getting them to send a replacement appears to take a lot longer
I've got the some problem.. http://forum.xda-developers.com/s7-edge/help/galaxy-s7-edge-home-button-t3333830
Spewy1 said:
As I say - that is not an option for Samsung! Quite annoying that the Shop just refused to show any interest and say if bought on line I must deal with the problem on line.
Click to expand...
Click to collapse
That's BS. Expecting you to go without until they have received the device and then processed a refund (which takes long enogh itself). I would suggest ringing them and not giving in, request an escalation.
Ok, just finished on a call after escalating to the UK call centre manager. They have just sent me this email:-
Looks like they will ask you to keep the VR headset, refund you and arrange collection of the device.
After that just go to Carphone warehouse and buy a new one:-
Thank you for contacting Samsung UK Shop.
As promised, we are sending you an e-mail, with which, we would open the returns case. Would you, please, advise me on a convenient for you collection date for your faulty device and if you could provide us with the pictures, that replicate the fault, so that I could add them to our records.
I would attempt to contact you once again by the end of the working day to provide you with an update regarding the procedure and to confirm the collection date.
Thank you for your patience and I remain at your disposal.
Thank you for contacting us.
Regards,
I thought it was because I had the plastic still over top of it, but I've noticed this too. As far as I can tell that's the only issue though, I have no pixel issues, no tint issues, no screen issues at all that I can see so rather than risk it I'm just going to keep it. Not that big of a deal.
Old phone now returned and new one purchased.
Home button on new one is working fine I'm pleased to say.
Spewy1 said:
Old phone now returned and new one purchased.
Home button on new one is working fine I'm pleased to say.
Click to expand...
Click to collapse
I am having this exact same issue with my S7 Edge bought from Samsung UK online at launch with free VR.
My feeling is they don't want to know, and there "support" has been horrific!
I bought mine outright on my credit card, how did you get the exchange sorted in the end, and did you have to do without your phone while they sent the new one?
Thing is fingerprint etc all still works fine, but its seriously hacking me off knowing it shouldn't be doing this!
I have the same problem now.Does the waranty cover this issue?
Trimis de pe al meu Lenovo P70-A folosind Tapatalk