Related
OK I badly need help because I bought this off of eBay a couple months back since I live in the US and couldn't buy this straight from Bell.
I can get into download mode but that's it.
My phone was running just fine on Eclair and recently I upgraded to Froyo. Phone was not rooted nor was there any lag fixes installed.
2 Days after the Froyo upgrade my phone started vibrating for no reason and then froze. I did a battery pull and now all I can do is get stuck in a boot loop.
I've kinda messed around with Odin but I'm a complete noob with Odin, and hopefully I'm just using it worng.
Anywhoo please help! I can't send this back to Bell and I'm stuck without a phone.
Will definite donate a case of beer money to anyone that can get me back on my feet. Please help because I am open to all suggestions with my bricked device!
Sorry man, sounds like you've fallen victim to the faulty internal SD problem affecting many i9000m phones. The (sort of) good news is that Samsung is starting to acknowledge the problem. You can send your phone to a Samsung repair center in Canada without a receipt.
See this thread for more details:
http://forum.xda-developers.com/showthread.php?t=871592
Another option: supercurio (a really really smart dev) has just posted that he MAY have a workaround for this problem. If you've got a couple of days, follow this thread:
http://forum.xda-developers.com/showthread.php?t=882822
Who knows what will come of it?
frandromeda said:
Sorry man, sounds like you've fallen victim to the faulty internal SD problem affecting many i9000m phones. The (sort of) good news is that Samsung is starting to acknowledge the problem. You can send your phone to a Samsung repair center in Canada without a receipt.
Click to expand...
Click to collapse
Well don't know if this proves that it's internal SD but I just flashed "I9000UGJH2" on my phone with Odin.
It went into the recovery screen on it's own and I noticed this on the bottom "e can't mount /dev/block/mmcblk0p1"
I still chose reboot and now I can make it to the Samsung "S" with startup audio but now the phone stays black on the screen and the "menu" and "back" buttons stay lit up...
That's happened to others. Try this number 1-888-751-4078 for direct support.
CASz said:
That's happened to others. Try this number 1-888-751-4078 for direct support.
Click to expand...
Click to collapse
By any chance do you know if that number is for US residents that bought this phone secondhand?...
Any other US residents stuck in the same situation?
OK This is where I'm at called Samsung Canada 1-800-726-7864 but their number redirects me to a US Representative.
They basically know that their is a problem. However since you get a US Rep they keep sticking by that "US users haven't been approved to get Froyo yet so it's not Samsung's fault", Keeping my cool I explained that it's a Bell phone, I'm an AT&T user yada yada yada...
But they are unable to help me because they are USA support and I need Canada support. They don't have an 800 number to give because it just redirects back to the US and since the phone is not a US phone they will not support it.
Finally still keeping my cool and stating the obvious to them I finally had enough and requested escalation. Senior level was baffled that I found a way to get Froyo. It truly blew their mind. They were supposed to call me back but still haven't.
I'll give them till tomorrow and try again.
Anyone else have any help/suggestions for me?
I would greatly appreciate it since I'm stuck borrowing a loaner phone through this mess.
Seriously if anyone has any suggestions please speak up, thanks...
ccrows said:
Well don't know if this proves that it's internal SD but I just flashed "I9000UGJH2" on my phone with Odin.
It went into the recovery screen on it's own and I noticed this on the bottom "e can't mount /dev/block/mmcblk0p1"
I still chose reboot and now I can make it to the Samsung "S" with startup audio but now the phone stays black on the screen and the "menu" and "back" buttons stay lit up...
Click to expand...
Click to collapse
The /dev/block.mmcblk0p1 error is actually the way the system tells you that the SD card has gone bad. Which means you need a new motherboard (new phone), since the card is built into it. Your only option is to send it into Samsung to get repaired/replaced. Regardless of what you did to your phone, its besides the point. The phone is defective and they should repair it free of charge. But Samsung is still denying they produced a lemon phone to begin with. In truth they should be all giving us refunds as no fix I have heard of has permanently fixed this phone.
Yeah, got the same issue as all of you....
and Yeah... I'm at the US and Called SAMSUNG CANADA SUPPORT....
They just told me they won't fix it cause i'm using it at the US...
so what know? any suggestions on how to send this freaking phone to repair?
I hate this... I'm a freaking mad customer... I hate SAMSUNG and both CANADIAN and US support centers.... FAIL FAIL FAIL....
Don't buy Samsung... if it fails... they won't help you....
I do sympathize with those Americans who have this problem (I had a dead phone also), but look at it through Samsung's eyes. They sell different products to different countries. The U.S. version of the phone does not have FroYo yet, so when a customer calls saying that their phone dies when they update to FroYo, they say, "how can this be our problem when we have not released FroYo to the states yet?"
Here is a direct # to the service center here in Montreal, 1-514-738-8333
Samsung - Service Absolut
3391 Griffith Street,
St. Laurent, Quebec,
H4T 1W5
Call them (Not collect) and tell them you bought the phone from a Bell store and paid Bell for an unlock code. Tell them you updated through Kies a couple of days before the phone died.
Tell them you want to send the phone back directly to them. Or, ask them if you can send the phone to someone in Montreal and if they can bring it in for you (I'll be happy to do it for you).
I have a stock version of JL2 if you want to try to flash it with Odin. I have read that some people have had some success with JL2 reviving their phones. This is the ROM Kies downloaded when I upgraded through Kies, so it is bone stock.
Here is the file if you want to try it.
Ian
Hey w98seeng thanks for your help, I have been trying the direct "easy" way by calling Samsung at Canada but no luck after 25 calls. They just keep sending me to US support, Bell Support, or any other number... like (TV support) just to get rid of me...
Well I must recognize on my previous post I was really mad and frustrated, now I've got a new phone... Yeah... Resignation all the way... so now I might be able to think clearly what to do next.
I'm going to start trying to fix it on my own with the posts I've seen on this forum, starting with the Rom you (w98seeng) provided me to see if anything of this may work... Also calling the Montreal service repair center...
Also I understand about the difference between products, but my product is Canadian... they should be able to help me if I'm calling them at Samsung Canada, I already told them I'll pay the shipment... I have a Canadian IMEI, I don't really understand why are they restricting this only through bell if it's not exclusively sold on bell, I got it from somewhere else.
I mean...
My geographic location shouldn't be something that matters... I'm a Samsung Canada Customer... What if I moved to the US?, What if I'm on a long trip?...
The problem is that SH Support is following procedures and if we don't fit into those they just let us down...
I'm not giving up...
I'm fixing this Samsung i9000m vibrant phone... One or other way.
I'll keep you posted...
Your phone is dead.
I've been through 9 of them with the same problem.
Take it back to Bell and they will give you a new phone and take your old one for free.
My personal suggestion is
Call montreal services center directly
I will be interested to see the resolution to this as I am a US resident with two I9000M's in the household. Both are 100% fine atm but if I ever have this problem I would like to know how US folks can get this fixed.
Best of luck to OP!
If any of you guys want a phone in order to service it through your Bell subscription or through Samsung Canada please http://bit.ly/eygnOb.
Thanks.
So, my launch day EVO started collecting dust under the screen on the top left corner and I took it to a local Sprint store to get it repaired. They put a screen that was all scratched and dented on the sides on and assumed I would be satisfied with it. Wrong!
After forcing them to put my old one back (apparently they didn't have any other in store), I called Sprint and got them to send me a replacement phone.
Phone came in and I noticed heavy scratches on the camera and the kickstand was completely loose (would open up by itself). Got them to send me another replacement...
Phone arrived last week with the bottom of the glass completely loose. I could lift it with my nail. Called and after *****ing for hours, I got them to send me yet another replacement...
Phone came in with exactly the same symptom. What's going on? I don't know what else to do from here on out. I know it is technically not Sprint's fault, but this is getting ridiculous. I thought my experiences with the Palm Pre were bad... that was nothing.
Now I know they most likely will not send me yet another phone unless I take it to a store. That's going to be another 5-hour ordeal. Is there any way I can get a new device or a fully-functional refurb? I tried retentions and they said there was nothing they could do. =/
akarol said:
So, my launch day EVO started collecting dust under the screen on the top left corner and I took it to a local Sprint store to get it repaired. They put a screen that was all scratched and dented on the sides on and assumed I would be satisfied with it. Wrong!
After forcing them to put my old one back (apparently they didn't have any other in store), I called Sprint and got them to send me a replacement phone.
Phone came in and I noticed heavy scratches on the camera and the kickstand was completely loose (would open up by itself). Got them to send me another replacement...
Phone arrived last week with the bottom of the glass completely loose. I could lift it with my nail. Called and after *****ing for hours, I got them to send me yet another replacement...
Phone came in with exactly the same symptom. What's going on? I don't know what else to do from here on out. I know it is technically not Sprint's fault, but this is getting ridiculous. I thought my experiences with the Palm Pre were bad... that was nothing.
Now I know they most likely will not send me yet another phone unless I take it to a store. That's going to be another 5-hour ordeal. Is there any way I can get a new device or a fully-functional refurb? I tried retentions and they said there was nothing they could do. =/
Click to expand...
Click to collapse
The only way is with the Asurion process.
If you call *2 and explain the situation they may refund all, most likely part, of the $100 deductible.
I suggest it though.
mattykinsx said:
The only way is with the Asurion process.
If you call *2 and explain the situation they may refund all, most likely part, of the $100 deductible.
I suggest it though.
Click to expand...
Click to collapse
I thought Asurion sends out refurbs sometimes though?
ffolkes said:
I thought Asurion sends out refurbs sometimes though?
Click to expand...
Click to collapse
I've only received brand new replacements.
I've never heard of them sending out refurbs.
mattykinsx said:
I've only received brand new replacements.
I've never heard of them sending out refurbs.
Click to expand...
Click to collapse
That might not be a bad idea after all.
UPDATE: I just spoke to what appeared to be a thug on the other end of the line at Sprint's Tech Support. A nice thug at that. After decrypting our conversation through his strong ebonics, I understood that he created an eTicket (which I received online already) and told me to present it to the store clerk where I will be handed a brand new device. Is this possible? On the ticket it states:
Description of Issue:
Battery Damaged/Swollen/Cracked
Battery Won't Charge
Which is nothing related to my issues and will be apparent when they see it. I sounded skeptical but he assured me that it would work. For me to bring all my stuff (box if I have it, cables, manuals, etc) because I will be handed a brand new one when I get there. I'm still skeptical but I guess we'll have to wait and see. Anyone experience something similar?
Also, he told me I can go to an affiliate store for this (doesn't have to be corporate). Should I even bother? I feel they're less prone to handing me a new device.
I really hope it works out as I don't want to go through the hassle of unrooting and erasing my phone to see that nothing happened.
Finally, will a corporate store have newer phones than affiliated stores or vice versa? If I'm getting something new, I want it to be brand spankin' knew to make sure they worked out all the kinks.
Thanks again!
akarol said:
That might not be a bad idea after all.
UPDATE: I just spoke to what appeared to be a thug on the other end of the line at Sprint's Tech Support. A nice thug at that. After decrypting our conversation through his strong ebonics, I understood that he created an eTicket (which I received online already) and told me to present it to the store clerk where I will be handed a brand new device. Is this possible? On the ticket it states:
Description of Issue:
Battery Damaged/Swollen/Cracked
Battery Won't Charge
Which is nothing related to my issues and will be apparent when they see it. I sounded skeptical but he assured me that it would work. For me to bring all my stuff (box if I have it, cables, manuals, etc) because I will be handed a brand new one when I get there. I'm still skeptical but I guess we'll have to wait and see. Anyone experience something similar?
Also, he told me I can go to an affiliate store for this (doesn't have to be corporate). Should I even bother? I feel they're less prone to handing me a new device.
I really hope it works out as I don't want to go through the hassle of unrooting and erasing my phone to see that nothing happened.
Finally, will a corporate store have newer phones than affiliated stores or vice versa? If I'm getting something new, I want it to be brand spankin' knew to make sure they worked out all the kinks.
Thanks again!
Click to expand...
Click to collapse
That's about the setchiest thing I've ever read lol
mattykinsx said:
I've only received brand new replacements.
I've never heard of them sending out refurbs.
Click to expand...
Click to collapse
All depends on stock. They will most certainly send out Refurbs. But they send new too.
Dust under screen doesn't sound so bad now, does it.
mswlogo said:
Dust under screen doesn't sound so bad now, does it.
Click to expand...
Click to collapse
Dust under the screen means that the screen is coming apart.
Eventually that will lead to touchscreen failure or something of the kind.
Getting that fixed is more preventative.
Plus, you pay $200 + for a device, you don't deserve to have a sub-standard device.
OT: what exactly made the guy a thug?
Sent from the void...
wuclan48 said:
OT: what exactly made the guy a thug?
Sent from the void...
Click to expand...
Click to collapse
The numerous dawgs, yos, and the holla at the end?!
Nobody answered my questions, is it possible that this is legit and I'll be getting a new replacement tomorrow? Why wouldn't get give me some crap someone returned recently?
akarol said:
The numerous dawgs, yos, and the holla at the end?!
Nobody answered my questions, is it possible that this is legit and I'll be getting a new replacement tomorrow? Why wouldn't get give me some crap someone returned recently?
Click to expand...
Click to collapse
Lol.
He must have been from the dirty south. I've called a lot of times and have gotten funny characters.
What he told you is BS. Why would a. authorized retailer such as Best Buy take a new phone out of their inventory and give it to you?
Sent from my PC36100 using XDA App
I see... you must not be from an urban area or around a young people much. Thug implies criminal. Speaking ebonics does not. Some people might take offense to that characterization fyi.
Sent from the void...
wuclan48 said:
I see... you must not be from an urban area or around a young people much. Thug implies criminal. Speaking ebonics does not. Some people might take offense to that characterization fyi.
Sent from the void...
Click to expand...
Click to collapse
OP. Just edit your post to ''ghetto''.
Sent from my PC36100 using XDA App
wuclan48 said:
I see... you must not be from an urban area or around a young people much. Thug implies criminal. Speaking ebonics does not. Some people might take offense to that characterization fyi.
Sent from the void...
Click to expand...
Click to collapse
Well, apparently he might just be a criminal according to the sketchiness of this situation and his alleged connections with stores. I guess the term would apply then.
I don't see thug as being derogative anyways. Have you not watched TV much? It's everywhere.
Anyways, if I give someone that works for Sprint and has access to their system my eTicket number, do you think they might be able to explain what it means and how it would be handled at their store?!
OP: I understood, and I LOL'd
Taking offense at ignorance just confirms it....
Back on topic...
Welcome to the world of refurbs.
Call customer service, ask to talk to Account Services. Tell them you will cancel your account if you dont get a brand new replacement. Tell them you are tired ot dealing with crappy refurbs, and dont have the time to keep going back to the store.
Go to a sprint store, tell them there's a ticket in the system. Before you do call sprint back an have them code the ticket correctly. When you go to the store don't tell them what the issue is, just say there's a ticket and have them pull it up. Once they do that the store is subject to a survey, they won't want you to give them a bad survey so they will fully fix or give you a fully functioning device.
Sent from your favorite carrier, black and yellow!
DirtyShroomz said:
Go to a sprint store, tell them there's a ticket in the system. Before you do call sprint back an have them code the ticket correctly. When you go to the store don't tell them what the issue is, just say there's a ticket and have them pull it up. Once they do that the store is subject to a survey, they won't want you to give them a bad survey so they will fully fix or give you a fully functioning device.
Sent from your favorite carrier, black and yellow!
Click to expand...
Click to collapse
Or so I thought... I called a rep from the store a bit ago and explained to them the situation. Basically, they told me that I would still have to wait for them to attempt a repair and if not possible, they would send me a refurbished device.
What's the f'ing point of having this eTicket in the first place? I could go there without anything and they would proceed in the same manner. This is really getting annoying... The local store is always extremely busy and getting out of there with 3 hours is unrealistic. I'm tired of wasting time dealing with this simple fix.
akarol said:
Or so I thought... I called a rep from the store a bit ago and explained to them the situation. Basically, they told me that I would still have to wait for them to attempt a repair and if not possible, they would send me a refurbished device.
What's the f'ing point of having this eTicket in the first place? I could go there without anything and they would proceed in the same manner. This is really getting annoying... The local store is always extremely busy and getting out of there with 3 hours is unrealistic. I'm tired of wasting time dealing with this simple fix.
Click to expand...
Click to collapse
The eTicket tells everybody how many times the phone has been checked or submitted to be checked so when customers call and say "I've had this phone replaced 3 times!!!" Sprint can say "No you haven't". They will ALWAYS have to look at/troubleshoot the phone before any exchanges are made.
I've had mine replaced twice and was able to get a new phone. But Jesus Christ was it difficult. They will only give you a brand new phone if the store agrees to it (they have to be reimbursed by Sprint) or if Sprint themselves, agree which is usually a special case.
Here's what you do:
Call up Sprint customer service, explain to them the situation. Don't expect it to go anywhere. Just keep escalating the issue. After you get as high as you can go, call Sprint's Executive Hotline Number: 703-433-4401
Tell them the same thing. 99% chance they will tell you that they can't just give you a brand new Evo. Ask them for a case number and then write it down somewhere. Then, email [email protected] telling them what's going on, and be sure to include your number, account PIN, and the case number (if you have one). This is Dan Hesse's email addresses. He reads the emails, but they are mostly answered by his secretaries. They will call you back on a weekday probably during the same week. You'll get a call from "_________, from the Office of Dan Hesse". Explain to them the situation and be sure to detail your frustration with getting the issue solved and how this is not how a company should handle things.
Also, one of them women that called me back said that refurbished doesn't necessarily mean that the phone is opened up, gutted, and the parts are replaced with working ones. She said that some of the phones are just those that are returned because of the 30 day guarantee and then just put back on shelves. She also said that the only things that are fixed are the things that are written down by the repair specialist in the store, which is stupid because they only write down 1 problem even if there are multiple issues with the phone. Obviously, there is an issue with quality control.
It will take a while, but this is what I went through, and they were able to work with the store near my house to give me a brand new Evo, in exchange for the store getting 2 refurbished phones from Sprint. It's a white 0004 with no issues at all. They will probably tell you that you need to take the phone to a repair center again to have it looked at (the one you have on you), but tell them you've spent way too much time on this issue and you just want it fixed ASAP. If you have a preferred store, let them know which one it is.
PS: Ask for a new white one. Because the white ones were initially only offered at Best Buy, so the ones that are in the Sprint stores now are mostly 0004s, and they have no issues.
Hope this helps,
Frederick
most posts here are old and i read a couple that said sprint had changed their policy on rooted devices. i took my evo in for a blown speaker and they told me they couldnt work on it cuz its rooted...they just gave me a card 2 call asurion...wth
bartbg323 said:
most posts here are old and i read a couple that said sprint had changed their policy on rooted devices. i took my evo in for a blown speaker and they told me they couldnt work on it cuz its rooted...they just gave me a card 2 call asurion...wth
Click to expand...
Click to collapse
Unless they can prove that your software had something to do with the hardware failure, they have to replace it.
Side note: With all due respect, never take your phone into Sprint rooted.
NO REASON to risk getting tagged as "rooted"
well i didnt unroot beacuse thats what i thought also..speaker doesnt have anythin 2 do with root and because all this gb update locked thing goin on..but the weirdest thing i went 2 put the ringer volume higher and the speaker sounds fine now...the rep gave me the receipt with ROOTED written in the middle but my speaker sounds ok now
bartbg323 said:
well i didnt unroot beacuse thats what i thought also..speaker doesnt have anythin 2 do with root and because all this gb update locked thing goin on..but the weirdest thing i went 2 put the ringer volume higher and the speaker sounds fine now...the rep gave me the receipt with ROOTED written in the middle but my speaker sounds ok now
Click to expand...
Click to collapse
http://en.wikipedia.org/wiki/Magnuson–Moss_Warranty_Act
Never should have given them a reason to deny with leaving it rooted though.
mattykinsx said:
http://en.wikipedia.org/wiki/Magnuson–Moss_Warranty_Act
Never should have given them a reason to deny with leaving it rooted though.
Click to expand...
Click to collapse
yea your rite...lesson for next time
Sprint Repair M&P states that we are supposed to work on rooted devices. If the cause of the problem is suspected to be from root, then the device is to be RUU'd.
We are not allowed to outright refuse repair any longer. Take it back and remind them of this. If they still refuse, ask for the manager. If the manager refuses, ask to get in contact with their SRSS.
blown speaker
I took mine in for the same reason, rooted. they fixed it, no problem. It depends on what store you go to and the people that work there.
unrooted mine first
I unrooted mine first and then took it in because all my phone calls would start on speakerphone. The guy looked at it and said with a smile, "You haven't changed anything from the day you got it". It had been almost a year. He laughed and then got me a new phone, while talking about how people should unroot before coming in.
I hate stores.
Sent from my Nexus S 4G using XDA Premium App
Sunsparc said:
Sprint Repair M&P states that we are supposed to work on rooted devices. If the cause of the problem is suspected to be from root, then the device is to be RUU'd.
We are not allowed to outright refuse repair any longer. Take it back and remind them of this. If they still refuse, ask for the manager. If the manager refuses, ask to get in contact with their SRSS.
Click to expand...
Click to collapse
100% True. As Techs we are suppose to work on rooted devices. If its software related then we go the RUU route.
Fa sho! I have yet to deny a customer with a rooted device. Its really up to the tech if he/she wants to work on the phone or just be lazy. Everyone else here is correct, we aren't really allowed to refuse service anymore. Its not like its difficult to replace a speaker or any thing else either way. I do agree if anyone denies you service get a hold of the manager, if they refuse, get the dm involved if not climb the ladder to the srss.
Sent from my PC36100 using XDA Premium App
dgomez720 said:
Fa sho! I have yet to deny a customer with a rooted device. Its really up to the tech if he/she wants to work on the phone or just be lazy. Everyone else here is correct, we aren't really allowed to refuse service anymore. Its not like its difficult to replace a speaker or any thing else either way. I do agree if anyone denies you service get a hold of the manager, if they refuse, get the dm involved if not climb the ladder to the srss.
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
I dont know how it is for Corp or other 3rd party companies, but we get commission from repairs such as replacing blown speakers. I don't understand why a tech wouldn't jump at the chance to replace one, unless they're not getting paid extra to do so.
We techs don't get paid extra for repairs. We just get hour hourly pay. I've never refused service on a rooted phone because everyone of my androids has been rooted. I would not tell anyone that it was rooted, or tell them how to do it except to use google and read, and read, and read, and read some more before attempting it.
stillryan said:
We techs don't get paid extra for repairs. We just get hour hourly pay. I've never refused service on a rooted phone because everyone of my androids has been rooted. I would not tell anyone that it was rooted, or tell them how to do it except to use google and read, and read, and read, and read some more before attempting it.
Click to expand...
Click to collapse
I guess it's just my company that pays commission on repairs then.
thanks every1 for the good info...ill make sure i let them know next time...i guess it was just the store i went 2...the guy i checked in didnt even know what root was so he went back there and asked the tech why they didnt do it and gave me my receipt...but like mentioned earlier its strange because my speaker sounds fine now
If one store doesn't work, the next one will.
I took my replacent EVO to Sprint store because my camera wouldn't focus, they replace the camera and said it's fixed. So I tested on the spot and that repair didn't do ****, and the guys said sorry we cant fix it anymore because you have internal damage,your moisture indicator is partially on. WTF I know I didn't got my phone wet or neer the water or moisture. So I started to get loud and called manager. I talked to manager and he wrote an email to TEP and I got the insurance on the replacement EVO . Next I went to the other Sprint store and they fixed my phone for good (cracked lens was causing miss focus) He also said there is no damage in my phone. WTF? Some of those tech people are ****ing stupid. If you don't know how to fix it don't touch it.
I had a rooted Evo. A few weeks ago, I began experiencing random reboots, and random unmounts of my SD storage volume. I unrooted completely (with S-ON) to a stock Froyo build. I didn't even install any apps, and the problems still persisted.
So I got myself an RMA and sent the phone into HTC for repair, as it's still under warranty. I had given the phone rep a very detailed description of the issue, and also instructed them NOT TO UPGRADE TO GINGERBREAD. I also included a very visible note in the package instructing them to do the same. I even went as far to detail the issues on another sheet of paper in the package, just for peace of mind.
HTC receives the phone on a Friday afternoon. On Monday, around noon, I receive an e-mail that the phone is on its way back to me, but with no information about the resolution. I called to inquire, only to find out that they couldn't find anything wrong with my phone, and shipped it back unchanged.
I received the phone last Thursday, powered it up, and much to my dismay, those numbskulls upgraded me to Gingerbread!!! So now I can't even root my phone, and restore my app data with Titanium Backup... which I f*ckin' paid for! To make matters worse, as the phone begins to sync my contact/calendar data from Google, the phone reboots.
Way to go HTC... buncha crackerjack a$$hats!!! Your sh!tty repair process cost me:
* a week without my Evo
* $9 to ship my Evo
* Use of Titanium Backup, which I paid for
* Use of my SSH daemon, which I paid for
* Participation in the Swype 3.0 beta program (since I can't uninstall Sprint's stock Swype 2.x app)
* Ability to resize my partitions, and use A2SD. I'll probably need to ditch a few apps now.
* Obvious ability to root and customize my phone to my liking
On top of all this, my phone is still broken, and still covered under a completely useless HTC warranty.
Or.... maybe HTC is this awesome company that would refuse to return a defective product to a customer while it's still under warranty. Therefore, I can only assume the phone was damaged by FedEx... but there's no way I'm opening that can of worms.
So I just technically received a factory-refurbished phone from HTC. It's my same phone, but it went thorugh their Q.A. processes. I guess my best option is to sign up for Sprint's rip-off protection plan at $7 a month, and then pay $100 to have them replace the phone. What a sham!
Anyone got any better ideas?
BigMatza said:
So I just technically received a factory-refurbished phone from HTC. It's my same phone, but it went thorugh their Q.A. processes. I guess my best option is to sign up for Sprint's rip-off protection plan at $7 a month, and then pay $100 to have them replace the phone. What a sham!
Anyone got any better ideas?
Click to expand...
Click to collapse
Umm you HAD the better idea buddy, the freakin' Sprint protection plan. No it wouldn't have cost you $100 to fix that problem, they would've handed you a new phone with no problem. If the new/refurb phone was busted, they'd have gave you a 3rd phone, no problem.
Unless you lose it, accidentally call Asurion or severely damage the phone, then it'll be $100... or $35 if the screen is busted. Otherwise the $7 per month is all it costs.
Here's the thing not many people know about the insurance. You must sign up for it within two weeks of purchasing the phone. Otherwise, they won't add it. My friend learned that the hard way.
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MicrosoftBug said:
Here's the thing not many people know about the insurance. You must sign up for it within two weeks of purchasing the phone. Otherwise, they won't add it. My friend learned that the hard way.
Sent from my PC36100 using Tapatalk
Click to expand...
Click to collapse
They open it up from time to time but yes you're right.
Really, there's no good reason to NOT have the insurance.
Oh no! Almost 2 gallons of gasoline a month.
MicrosoftBug said:
Here's the thing not many people know about the insurance. You must sign up for it within two weeks of purchasing the phone. Otherwise, they won't add it.
Click to expand...
Click to collapse
I just called, and they let me add it. Woohoo! I told them the truth... that the phone just came back from HTC after repair process, and that the warranty period is almost up.
Unfortunately, none of this is going to bring my root access back any time soon
Noiro said:
Umm you HAD the better idea buddy, the freakin' Sprint protection plan. No it wouldn't have cost you $100 to fix that problem, they would've handed you a new phone with no problem. If the new/refurb phone was busted, they'd have gave you a 3rd phone, no problem.
Unless you lose it, accidentally call Asurion or severely damage the phone, then it'll be $100... or $35 if the screen is busted. Otherwise the $7 per month is all it costs.
Click to expand...
Click to collapse
I've walked in and had my screen replaced for free for that little white hot spot that some people have had issues with. Left it with them for a few hours and bam, new screen no charge. Have also walked into a Sprint store to get a replacement battery cover and they just handed me one wrapped in plastic, no questions asked.
I can't imagine why one would ever want to deal with HTC directly, honestly.
Same however, after talking with tech support sprit and htc I kinda knew from past experance they just read a script. So I did not send the phone back instaed reloaded 3.7 stock RUU with old radio rerooted and now it sits on "prof the dead walk" gingerbread rooted stock. I pacitencly await the updates.
good luck
Noiro said:
No it wouldn't have cost you $100 to fix that problem, they would've handed you a new phone with no problem. If the new/refurb phone was busted, they'd have gave you a 3rd phone, no problem.
Unless you lose it, accidentally call Asurion or severely damage the phone, then it'll be $100... or $35 if the screen is busted. Otherwise the $7 per month is all it costs.
Click to expand...
Click to collapse
Didn't realize that part, so I enrolled. Thanks.
BigMatza said:
I just called, and they let me add it. Woohoo! I told them the truth... that the phone just came back from HTC after repair process, and that the warranty period is almost up.
Unfortunately, none of this is going to bring my root access back any time soon
Click to expand...
Click to collapse
I am sorry for your loss. It's kinda like a turd wrapped inside a lollipop. You have a working phone, but you can't customize it to your liking. I hope they root GB soon. I am currently rooted running MikG 2.15. I called Sprint yesterday to ***** about the crappy 3G in my area (don't even hit 1Mbit) and they told me to take it to a corporate repair store to have it looked at. I told the lady on the phone it's not an issue with my handset, it's Sprint's crappy network. She then preceded to speak to another tech who informed her that I wasn't running the latest firmware. I assured her I was, it's just I'm rooted but was running the updated 4.24 software. She then told me I still needed to take it to a store before they would send someone to look at the towers. [email protected]&$*... I said FINE. What about me being rooted I asked. She then told me that Sprint doesn't care about rooting anymore. So I take it to a store, where the tech and the manager tell me they can't look at it because it's rooted and my warranty is voided. [email protected]&$?.. So long story short, the tech felt bad for me and wrote some notes asking them to look at the towers. I haven't called today yet to ask them to send someone to the towers, though I am dreading it.
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MicrosoftBug said:
I am sorry for your loss. It's kinda like a turd wrapped inside a lollipop. You have a working phone, but you can't customize it to your liking. I hope they root GB soon. I am currently rooted running MikG 2.15. I called Sprint yesterday to ***** about the crappy 3G in my area (don't even hit 1Mbit) and they told me to take it to a corporate repair store to have it looked at. I told the lady on the phone it's not an issue with my handset, it's Sprint's crappy network. She then preceded to speak to another tech who informed her that I wasn't running the latest firmware. I assured her I was, it's just I'm rooted but was running the updated 4.24 software. She then told me I still needed to take it to a store before they would send someone to look at the towers. [email protected]&$*... I said FINE. What about me being rooted I asked. She then told me that Sprint doesn't care about rooting anymore. So I take it to a store, where the tech and the manager tell me they can't look at it because it's rooted and my warranty is voided. [email protected]&$?.. So long story short, the tech felt bad for me and wrote some notes asking them to look at the towers. I haven't called today yet to ask them to send someone to the towers, though I am dreading it.
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Click to collapse
I'd be shocked if Sprint actually calls you to report their findings for something like that. Please stop back and let us know if they do!
MicrosoftBug said:
She then told me I still needed to take it to a store before they would send someone to look at the towers. [email protected]&$*... I said FINE. What about me being rooted I asked. She then told me that Sprint doesn't care about rooting anymore. So I take it to a store, where the tech and the manager tell me they can't look at it because it's rooted and my warranty is voided. [email protected]&$
Click to expand...
Click to collapse
Wow, sorry man. This was a trap, never... I repeat NEVER trust what a rep says without a 3rd opinion.
Anytime you return a phone, just flash the stock "rooted" ROM onto the phone, freshly wiped with the SD card out of the phone.
Noiro said:
Wow, sorry man. This was a trap, never... I repeat NEVER trust what a rep says without a 3rd opinion.
Anytime you return a phone, just flash the stock "rooted" ROM onto the phone, freshly wiped with the SD card out of the phone.
Click to expand...
Click to collapse
I already had to do that with an insurance replacement.
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I bought a good condition Note 4 from craigslist. It was working great for a while, however I started to notice that it would not keep an LTE signal. It would pretty much default to 3G most of the time and I would have to toggle airplane mode off and on to get it back to LTE. I sent the phone into Samsung for repair. I found that they denied the repair due to an "unauthorized modification". It was a Verizon Note 4 and they claimed that someone had replaced the USB port with one from a Sprint version. I don't know what someone would do that or if they are just full of it, but I didn't argue it because I bought it from craigslist. The worst part is that I received the phone back today and the screen does not turn on. The phone powers on and the capacitive buttons light up, however nothing appears on the screen. I called Customer Service immediately and I was transferred around. I spoke to someone in the escalations dept who said they would get back to me in 24-48 hours with a resolution. This is unbelievable. They broke the phone and won't take responsibility for it. A couple of hours after my initial call, I received call back from someone else asking how I packaged the phone when I shipped it. I told him that I wrapped it in bubble wrap and placed it in a box. He then asked me if I had proof of that. I got mad and started yelling at him before just hanging up. Can they possibly not take responsibility for it? The phone had an issue but it was usable, now its not and I'm afraid they will not fix or replace it. Does anyone have a similar experience or know what else can be done? Thanks.
You sent then a halfway working phone they sent you back a device that they probably tried to re-flash the stock firmware ro and with them thinking the carrier was different from the reality, they probably flashed the wrong one causing your device not to boot they figured out that's the problem and are saying well u already voided the warranty not our fault. If u have it escalated they should help you since they messed your phone up worse than when u sent it to them. Motorola gave me a Moto X developer edition once for a very similar occurrence, but samsung is a whole different animal.