Database Users

two probs with phone

My phone was rooted and running a lag fix and was working fine untill i saw a cool theme that i wanted. I tried to flash it but it bricked my phone enstead. I was able to get it back buy following some instructions using odin. I got it back but without avitar, sims, and media hub. Now it also restarts over and over when i have my wifi on. I turn wifi off and it stays on. Is there a fix for what is going on? and is there any way i can get back avitar and the media hub. If not im going to take the phone back. Its not rooted anymore so it should not be a problem. What kinda of warrenty does to phone have i bought it the day it came out?

you get a one year warranty against factory defects. just call t-mo and tell them your phone keeps boot looping. they'll send you out another one in no time

orells said:
you get a one year warranty against factory defects. just call t-mo and tell them your phone keeps boot looping. they'll send you out another one in no time
Click to expand...
Click to collapse
Maybe people should take responsibility for their actions instead?

Can I just go to tmo store and get a replacement or is it something I need to call on
Sent from my SGH-T959 using XDA App

If you're past the two week grace period you can go into a store, but they will just order one for you there. Even with insurance they won't hot swap you at the store.

Use Odin again and QUIT MESSING WITH YOUR PHONE. Why are you all encouraging the op to get a replacement?

spacecasespiff said:
Can I just go to tmo store and get a replacement or is it something I need to call on
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
You did this to yourself, YOU are responsible! don't try to scam T-mo into giving you a new device for something YOU did.

spacecasespiff said:
Can I just go to tmo store and get a replacement or is it something I need to call on
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
You would be committing fraud which is a crime. Anyone who advises you how to do it would also be committing a crime.
How about you ask how to fix the problem and I'm sure people well versed in Odin will walk you through the fix.

Thanks for helping to drive up the cost of the phones, much appreciated. You VOIDED the warranty by rooting it, deal with it, not expect the rest of us to subsidize your phones.

do people not read disclamers? the devs clearly tell you that your phonw might blow up, so take responsibility for what you do to your crappy phones and man up.

orells said:
you get a one year warranty against factory defects. just call t-mo and tell them your phone keeps boot looping. they'll send you out another one in no time
Click to expand...
Click to collapse
Will t-mo replace defect unit if you bought it from ebay?

people REALAX. I went to tmobile and told them what i did and they said the root that i had done DID NOT MESS WITH THE WARRINTY. And that i should have brought the phone in before doin anything to it. I have INSURANCE and I will get a new phone tomarrow. Now the guy that helped my had the same root on his vibrant and that he would not have done it if it did mess with the warrinty. So I come on here for some help and you guys toss me under a bus. I never said i was going to LIE TO TMOBLE i would not do that. I still had to pay 130 bucks any way.

Yea, so suck it you war mongers. LOL
Sent from my Vibrant using the XDA app.

Your friendly neighborhood tmobile hacker boy may have taken it back but the policy has always been very clear that rooting your phone will void your warranty. Regardless of whether they took it back or not, the fact remains, you broke it and you want someone else to eat some of the responsibility for your actions.

I told them that i was the one that messed it up so i did not lie to them. I filed a claim with the insurance and they said as long as the type of root that i did was a small one that even though i messed it up there concearn is the warrinty of the phone. its not like all of you are these saints. I did nothing wrong.The insurance could have declined the claim but they did not they just said that i problably should not do it again and that if it did happen again for the same reasone that they would reject the claim. So i did not have any friends at tmo or the insurance. So im all done with this now. Beside all of you have rooted any way so let my say that i hope it does not happen to you.

No sound for ringtone, music or anything

I can still get audio during phone calls bit nothing else. Also I have not needed with silent time settings or whatever it's called. Any help would be awesome.
Sent from my cdma FroYo Hero, suck on that sprint.

mrakattack said:
I can still get audio during phone calls bit nothing else. Also I have not needed with silent time settings or whatever it's called. Any help would be awesome.
Sent from my cdma FroYo Hero, suck on that sprint.
Click to expand...
Click to collapse
I replied here also. I am assuming that your media volume is turned up, right? Just a thought, because it's a separate volume from the ringer volume. Just play some music or something and turn the volume up with the volume rocker. If that doesn't take care of it, I dunno what's up.

still nothing, reflashed after wiping. now i have ruu'ed and still no sound, speakerphone/speaker, lol, i think is blown out. going to sprint to see if they will replace

mrakattack said:
still nothing, reflashed after wiping. now i have ruu'ed and still no sound, speakerphone/speaker, lol, i think is blown out. going to sprint to see if they will replace
Click to expand...
Click to collapse
It has to be hardware at this point I would guess as well. Hopefully Sprint can help you out.
----------
Sent from the XDA App on my FroYoed Sprint Hero

nope, ruu-ed back to stock, brought it in, speaker doesnt work, csr said i would have to pay $35 for them to attempt a repair or order replacement. Even though the ****ing thing is still under manufacturer's warranty.

mrakattack said:
nope, ruu-ed back to stock, brought it in, speaker doesnt work, csr said i would have to pay $35 for them to attempt a repair or order replacement. Even though the ****ing thing is still under manufacturer's warranty.
Click to expand...
Click to collapse
Thats ridiculous. Sprint replaced my speaker last week for free. I was surprised they had the part in-store, but they did the repair in about 30 minutes. My speaker wasn't fully blown, but the audio quality was getting worse everyday, and the warranty was about to end. I would suggest that you try another Sprint store, if possible. Good Luck

yea, well, talked to customer care and tech support. techs support tried forcing a replacement through but sprint still wants 35 buck to replace/repair, which IMO is bs. but did get them to fix some bs with my upgrade. might just get my hero replaced and maybe get the optimus s or something since i still cannot afford the evo or epic

That's bullsh*t. You shouldn't have to go through that if it's still under warranty. Did you go to a Sprint Corporate store?

oohaylima said:
That's bullsh*t. You shouldn't have to go through that if it's still under warranty. Did you go to a Sprint Corporate store?
Click to expand...
Click to collapse
+1
If I need service/repair, I go out of my way to take it to a Corporate store. Of course, I do this based on an assumption that the employees will be more knowledgeable about Sprint products and policies....and we all know what happens when we assume

It was a corporate store. Even tech support tried forcing it through, and it asked for the $35, so it was a no go. Least they were nice and tried helping. Going to write a ***** letter. Oh, they told me because it's the manufacturers warranty and not theirs it's $35, but if I send it to HTC it's free. Thoughts? Should I complain? Sorry for repeating myself lol
Sent from my LS670 using XDA App

Wow. Sprint in your area must have really abandoned that product there. Might as well send it to HTC. Nothing to lose there but time.

Had a sprint tech come into my work this past night and I asked him about it. He said something about sprint isn't allowed to do warranty work by the manufacturers and told me to take it up with htc, which leads me to believe they've given up on the hero but they still allow it to be sold. ****ers.....
Sent from my LS670 using XDA App

my experience trying to return my broken evo [long]

At least my conclusion is that it is broken. If at any point one of you thinks I did something wrong or there is something I can do to fix the issue, feel free to let me know.
I bought my evo sometime last year, I believe around September. I did not purchase sprint's TEP, I was content with the standard warranty and $35 repair fee if the time came. It only took me about two weeks to decide I wanted to root my phone, which I did successfully with unrevoked3. I removed bloatware with titanium backup, used setcpu, etc. and the phone worked great for a long time. I discovered rom manager soon after and tried some roms, including fresh, caulkins, cm6. I stuck with cm612 for a while and I loved it. I always cleared data before a new rom, and once I got used to the clockworkmod interface I used the cache/dalvik clear tools, as well as return the phone to factory specs feature.
Now, for as long as I remember, the phone rebooted itself unexpectedly, although it was very infrequent at first. Until about the beginning of Jan., it rebooted itself only a handful of times. It has progressed to the point where now I can't use it for more than 5 minutes without it rebooting. It will power cycle loop on the evo 4g POST screen, before android even loads. Sometimes, it will do this and stop power cycling, and simply vibrate 5 times and be unresponsive. The only way to stop this loop or the unresponsive state is the take the battery out and re-insert.
I troubleshooted as much as I could, before deciding that the issue was probably hardware related. Using the how to unroot your phone guide <http://forum.xda-developers.com/showthread.php?t=780141> I unrooted the phone successfully (s-on), and loaded the original stock rom just fine. The phone still exhibited the same behavior with the stock software, so I took it to a store in Chicago a few days ago (I live in so. CA but was on vacation in Il). Anyway, I was foolish as I did not run the OTA updates to 3.7 and the tech lady told me it was happening because the phone wasn't updated. OK, my fault, even though that was a bs response.
I messed with it some more, it's still broken. So today I brought the phone to a sprint store here in CA, fully UNrooted, stock rom, updated all system updates. OTA 3.7xx, newest radios, pri, prl, profile. It is acting worse than it ever has before. I dropped the phone off and came back an hour later and the guy tells me that they reset the device and it should work now, and that I shouldn't root it as it voids my warranty. I said, how do you know it's been rooted? He replied with "our guys are really good."
So I took the phone to lunch right next door, fully stock again, and as I am logging into my google account to access the market it reboots itself again. And loops. I take it back to the sprint store and tell them look, its doing the same thing, you have completely reset it, it's not rooted, this is a problem.
Next they tell me they can't get me a replacement phone (for the $35 repair fee) because it has been rooted. I ask them to show me how they know it has been rooted, and he goes OK. He boots up my phone and one of their evos into recovery, and mine scans for the PC36IMG file and finds it. So ok, my bad again, but I say hold on a second. I took my SD card out and give the phone back. I ask them to prove to me that the phone is rooted, they try the same thing again and of course there is no difference between the phones in how they boot to recovery. Basically I press the issue further, the tech gives me some bull**** about how they can tell, if you root the phone EVER it leaves files on the phone forever. I can feel that they are lying to me, and they only know because I [foolishly] left my SD card in it as I dropped it off.
After spending about 30 minutes talking to their representatives and then about ten with the tech behind their repair center glass, he told me my only option is to talk to HTC to try and get a new phone. Mine has been red-flagged at sprint stores now for having been rooted, even though I NEVER GAVE THEM A ROOTED PHONE TO LOOK AT.
If you can't tell, i'm extremely frustrated, as my very expensive phone, on stock software and unrooted is completely useless.
Any opinions/ideas as to if 1) how I can get a replacement phone, or 2) what I have done wrong or what I can do to potentially remedy the phone?
Colin

Wow that sucks man. I know a lot of Sprint reps and almost all of them are rooted and running custom roms. I would delete the img file off of the sdcard and take it to a different Sprint store. It really depends on who you are dealing with, so try taking it to a different Sprint store if you can. If not, try to find a day where that guy isn't working lol. I'm sorry about your luck, but some people are just ridiculous.

Take to a different sprint store with a clean SD card and hope there aren't notes on the account?
Sent from my PC36100 using Tapatalk

I was told that my phone has been red flagged, and it will show up as having been rooted at other sprint stores.

cjh6386 said:
I was told that my phone has been red flagged, and it will show up as having been rooted at other sprint stores.
Click to expand...
Click to collapse
Yeah, but you don't know that to actually be the case or just a scare tactic. I still say go to another store and try.
If they start talking about it being flagged on your account for being rooted, your best bet is to play dumb.

cjh6386 said:
I was told that my phone has been red flagged, and it will show up as having been rooted at other sprint stores.
Click to expand...
Click to collapse
I really doubt that, I bet that is more of a scare tactic. Try what the others have said then take it to another store, you'll be fine.

So because your phone had a PC36IMG on your storage card that automatically means its been rooted? That's BS. I would call Sprint and talk to them. I would tell Sprint that you only had the file on your SD card because the phone wouldn't boot and you were trying to fix it since the store wouldn't help (the first store). When calling sprint its all in who you talk to and I always start off as nice as possible.
Sent from my HTC EVO 4G!

zone23 said:
So because your phone had a PC36IMG on your storage card that automatically means its been rooted? That's BS. I would call Sprint and talk to them. I would tell Sprint that you only had the file on your SD card because the phone wouldn't boot and you were trying to fix it since the store wouldn't help (the first store). When calling sprint its all in who you talk to and I always start off as nice as possible.
Sent from my HTC EVO 4G!
Click to expand...
Click to collapse
Agreed, I never had a problem with Sprint CS as long as you are calm, nice and reasonable.....

zone23 said:
So because your phone had a PC36IMG on your storage card that automatically means its been rooted? That's BS. I would call Sprint and talk to them. I would tell Sprint that you only had the file on your SD card because the phone wouldn't boot and you were trying to fix it since the store wouldn't help (the first store). When calling sprint its all in who you talk to and I always start off as nice as possible.
Sent from my HTC EVO 4G!
Click to expand...
Click to collapse
Yes. Like I said, I then removed my SD card and gave the phone back and asked him to show me that it has been rooted. He didnt even try, he just told me that "they know now" and that once you root "there are always files left behind" and they can always tell. I knew it was BS but they weren't giving me an inch. I was indeed very polite the whole time, while also pressing the issue.
I am pretty livid and I am almost to the point where I'd rather cancel my account then give them any more money for service.

cjh6386 said:
Yes. Like I said, I then removed my SD card and gave the phone back and asked him to show me that it has been rooted. He didnt even try, he just told me that "they know now" and that once you root "there are always files left behind" and they can always tell. I knew it was BS but they weren't giving me an inch. I was indeed very polite the whole time, while also pressing the issue.
I am pretty livid and I am almost to the point where I'd rather cancel my account then give them any more money for service.
Click to expand...
Click to collapse
Well I have told the computer when I first call and its asks why I'm calling I say cancel account. That will get you to someone who can actually do something. No TEP is a real downer in this case. Got another store around?
Sent from my HTC EVO 4G!

@zone
yes, there are several other stores around me with repair centers. They aren't uncommon in orange county.
Another thing I forgot to mention, at the very end of the debate with the repair tech, after he told me "there are always files left behind that we can check" after it has been rooted, I asked him to explain these files to me and if he could show me, he told me no and that "he's not allowed to tell customers that."
LOL. I don't like how the sprint representatives think they can screw with their customers like that.

To expand a little more and how different stores are. I called the store and asked what their policy was on rooted phones. They said as long as it wasn't software they didn't care. So after they couldn't fix the phone (bad ear piece) they ordered another one and told me they could only give me the replacement if I brought mine back in the original unrooted state. So that's what I did. Some of these stores just seem to have some real asses working.
Sent from my HTC EVO 4G!

Of course with all that said I can somewhat understand where the stores are coming from. With all these SBC kernels and overclocking they probably think you damaged the processor. I'm not taking their side I'm just saying there are all kinds of people. The problem with rooting is you could absolutely damage the phone. Again I'm not saying this is the case just looking at it from another prospective that may help you negotiate a replacement phone.
Sent from my HTC EVO 4G!

Not sure if this will work but try rerooting then flash caulkins "format all" then reload a rom then flash new kernel and new radios, without 1.90 pri and nv see if that helps the reboot issue. i'd recommend Azreals stock turbo 3.70 rom. Had a friend with the axact same problem, this fixed it. I also reformatted his sd card while i was at it.

these techs know when a phone has been rooted. and yes they will flag your account for a rooted phone. my advice is to pay the fee they are asking.

Sorry to hear about your visit to the Sprint store...
1. It isn't illegal to root your phone any more. They passed a law not to long ago:
http://www.knowyourcell.com/news/548133/new_law_makes_jailbreaking_and_unlocking_legal.html
2. There is no way to tell if a phone was rooted. They are assuming that because you left the PC36IMG on your SD card. If the technician paid attention and seen you had it set in the off position, but that doesn't prove anything either.
3. Sounds like you got a guy that gets off being a jerk. Not the customer service type of person that Sprint needs working for them. Common sense says if you have the stock firmware back on the phone and it still is acting up, that the phone is defective. Not to endorse fraud, but if you nuked your phone or ran over it with your car and brought the pieces in, you would have been better off then being honest.
4. Your phone should still be under manufacturers warranty since the phone came out June 4th, so no way that have owned an EVO for a year yet.
5. I have found E-mailing to [email protected] seems to get results. Corporate wants to make things right, and they have the power to get things done.
Wish you the best of luck!

@zone
I can see where they are coming from as well. For morality's sake though, I can truthfully say I have never experimented with voltage modifying kernels or SBC kernels, etc. Only a few popular roms.
@ifly
If tomorrow I am still unsuccessful I will try more software options, although I am 95% positive it is a hardware issue. This is coming from a network engineer who is very familiar with hardware systems.
@fixxer
I was perfectly happy to pay them the $35 repair fee in order to get my replacement. I never said that I wouldn't. In fact at one point a sprint representative offered to do that, I said good, that is exactly what I came in for. She came back and said nevermind, I can't because it is rooted.
@weidnerj
Thanks for the link, and it sounds like we are on exactly the same page. Thanks for the contact, I will see what I can do with Dan.
I plan on trying another sprint store tomorrow to see if the phone is actually flagged.

Even if it is flagged I would tell them the phone wasn't rooted and hell I don't even know what that means. I have no idea were the other store even got that idea. Little white lie.
Sent from my HTC EVO 4G!

weidnerj said:
Sorry to hear about your visit to the Sprint store...
1. It isn't illegal to root your phone any more. They passed a law not to long ago:
http://www.knowyourcell.com/news/548133/new_law_makes_jailbreaking_and_unlocking_legal.html
Click to expand...
Click to collapse
rooting still voids your sprint warranty & contract. that law only applies to unlocking phones to work on various gsm networks. jailbreaking isn't technically legal either on iphones.

fixxxer2008 said:
rooting still voids your sprint warranty & contract. that law only applies to unlocking phones to work on various gsm networks. jailbreaking isn't technically legal either on iphones.
Click to expand...
Click to collapse
We are adults we know rooting technically void the warranty. It's generally posted at the top of every ROM thread.
Sent from my HTC EVO 4G!

Anyone taken a rooted phone into sprint?

has anyone taken a evo in to sprint that was rooted for repair?

With a ton of stores this is a your mile may vary. I have taken my phones into 2 different stores with no problems.

Not suggested unless you want to pay those $100 deductible. Unroot its not that hard.

No, but if its rooted, they won't service your phone, or make you pay the 100$ fee.

erik077 said:
Not suggested unless you want to pay those $100 deductible. Unroot its not that hard.
Click to expand...
Click to collapse
yes way back since my windows mobile days never once have they realized the phone was rooted

I just did today. The tech noticed that my phone was rooted. She said she wouldn't work on my phone because it was rooted. She was nice enough to let me bring my phone home to unroot it, then she swapped the blown out speaker
Sent from my EVO using Tapatalk

I have, i flashed a stock looking rom before i took it in. I did leave it rooted though.

fr0st420 said:
I just did today. The tech noticed that my phone was rooted. She said she wouldn't work on my phone because it was rooted. She was nice enough to let me bring my phone home to unroot it, then she swapped the blown out speaker
Sent from my EVO using Tapatalk
Click to expand...
Click to collapse
how did the tech notice ? i have talked to people and compared phones for 20 mins and never once was i asked " are you rooted "

I took mine in for a screen replacement while running CM6. It was off when I took it in and on when I picked it up, so you know they saw the boot animation.

In my expierience (I work at a Sprint store) the techs don't care unless you are a jerk then they'll just use it as a reason not to help you. Hell, I've helped people myself who were trying to root their phones.

tke0834 said:
In my expierience (I work at a Sprint store) the techs don't care unless you are a jerk then they'll just use it as a reason not to help you. Hell, I've helped people myself who were trying to root their phones.
Click to expand...
Click to collapse
that be my guess too with my hero i had all kinds of trouble and was running fresh rom with the dancing droid lol tech said Oh **** thats cool what rom is that lol

I took mine they didn't say nothing about it but it was he charger port mess up I was running myns rom and the dude didn't say anything, I got a replacement brand new tho, I put it back to stock before I sent it but I left my name on the notification banner that was 2 months ago no one call me lol
Sent from my PC36100 using Tapatalk

tke0834 said:
In my expierience (I work at a Sprint store) the techs don't care unless you are a jerk then they'll just use it as a reason not to help you. Hell, I've helped people myself who were trying to root their phones.
Click to expand...
Click to collapse
Nice I have mine rooted with konie's elite 2 i am new to sprint 6months into the contract and hit over the 5 gig limit on the data plan and got throttled down to insane slug speed called tech support and they wernt to helpful on me asking if they were throttling me down. My interent sucks slow as can be same with my wifes rumor phone tho my buddy next door uses the same rom and evo and has excellent 3g speed. 4g is not in my area yet sucks...

fr0st420 said:
I just did today. The tech noticed that my phone was rooted. She said she wouldn't work on my phone because it was rooted. She was nice enough to let me bring my phone home to unroot it, then she swapped the blown out speaker
Sent from my EVO using Tapatalk
Click to expand...
Click to collapse
Well its a pain for me to unroot cause i updated my h boot to the latest and i cant flash any thing to the orignal stock rom cause its outdated everything i have tried hangs at the hboot screen lol i have turned S back on still using amon on it. I hope my sprint store isnt gonna be a pain in the butt if i have to get it reparied.

I had my screen replaced when they were doing it. No questions asked. It is just a chance ur taking. It just depends on the tech. If its a younger guy usually he won't care these old bastards are the jerk-offs usually.
Sent from my rooted HTC EVO using the xda app!

I straight up asked them on the phone. And as long as you have purchased insurance, it doesn't matter one way or the other cause you are paying for the insurance. As long as it isnt a software issue like a borked sms then you should be fine. It only voids warranty not your insurance.

I have no insurance and have brought three of them up there with problems. The biggest issue I had was some tard rep asking about the superuser app lol. It's almost like the actual techs have a respectful understanding of those with the higher knowledge of Android. I did flash a Sprint lovers stock Rom though and this was at a big corporate store.

Just flash a stock rom, it worked for me. I wouldn't unroot. Hope that helps.

I have numerous times. I have, however, befriended the best tech in the store. Seriously, the last time I took my Evo in, I was having trouble with missed calls. He went above and beyond to help me try to figure out whether it was my Evo, or the tower near my house. He finally said, "Let's just swap out your phone and see if it gets better." He actually asked me which hardware rev I wanted. He also hung onto my Launch Day Evo, which I hated to give up, until I was sure the refurbed 003 was doing better. Good thing, as I had missed backing up my SMS. I went back in and got a back up of them off my old phone. I think I was running Fresh 3.5.0.1 when I took mine in. I rooted the refurb and put CM6 on it. The assistant manager showed me his Evo running Miui. I stop in now and then and show them what's new on my phone. All in all, they're a cool bunch of guys.
I forgot to say that I offered to unroot it, but he told me not to worry.

***** blacklisted my phone saying it was physically damaged. Was going to go in and get them to fix it, as they can see it had no physical damage, but then couple of weeks ago i dropped it for real, has a scratch on the corner. I bet if i try now, they wont do ****

[Q] HTC's Repair Department (ARE YOU KIDDING ME!?)

I had a rooted Evo. A few weeks ago, I began experiencing random reboots, and random unmounts of my SD storage volume. I unrooted completely (with S-ON) to a stock Froyo build. I didn't even install any apps, and the problems still persisted.
So I got myself an RMA and sent the phone into HTC for repair, as it's still under warranty. I had given the phone rep a very detailed description of the issue, and also instructed them NOT TO UPGRADE TO GINGERBREAD. I also included a very visible note in the package instructing them to do the same. I even went as far to detail the issues on another sheet of paper in the package, just for peace of mind.
HTC receives the phone on a Friday afternoon. On Monday, around noon, I receive an e-mail that the phone is on its way back to me, but with no information about the resolution. I called to inquire, only to find out that they couldn't find anything wrong with my phone, and shipped it back unchanged.
I received the phone last Thursday, powered it up, and much to my dismay, those numbskulls upgraded me to Gingerbread!!! So now I can't even root my phone, and restore my app data with Titanium Backup... which I f*ckin' paid for! To make matters worse, as the phone begins to sync my contact/calendar data from Google, the phone reboots.
Way to go HTC... buncha crackerjack a$$hats!!! Your sh!tty repair process cost me:
* a week without my Evo
* $9 to ship my Evo
* Use of Titanium Backup, which I paid for
* Use of my SSH daemon, which I paid for
* Participation in the Swype 3.0 beta program (since I can't uninstall Sprint's stock Swype 2.x app)
* Ability to resize my partitions, and use A2SD. I'll probably need to ditch a few apps now.
* Obvious ability to root and customize my phone to my liking
On top of all this, my phone is still broken, and still covered under a completely useless HTC warranty.
Or.... maybe HTC is this awesome company that would refuse to return a defective product to a customer while it's still under warranty. Therefore, I can only assume the phone was damaged by FedEx... but there's no way I'm opening that can of worms.
So I just technically received a factory-refurbished phone from HTC. It's my same phone, but it went thorugh their Q.A. processes. I guess my best option is to sign up for Sprint's rip-off protection plan at $7 a month, and then pay $100 to have them replace the phone. What a sham!
Anyone got any better ideas?

BigMatza said:
So I just technically received a factory-refurbished phone from HTC. It's my same phone, but it went thorugh their Q.A. processes. I guess my best option is to sign up for Sprint's rip-off protection plan at $7 a month, and then pay $100 to have them replace the phone. What a sham!
Anyone got any better ideas?
Click to expand...
Click to collapse
Umm you HAD the better idea buddy, the freakin' Sprint protection plan. No it wouldn't have cost you $100 to fix that problem, they would've handed you a new phone with no problem. If the new/refurb phone was busted, they'd have gave you a 3rd phone, no problem.
Unless you lose it, accidentally call Asurion or severely damage the phone, then it'll be $100... or $35 if the screen is busted. Otherwise the $7 per month is all it costs.

Here's the thing not many people know about the insurance. You must sign up for it within two weeks of purchasing the phone. Otherwise, they won't add it. My friend learned that the hard way.
Sent from my PC36100 using Tapatalk

MicrosoftBug said:
Here's the thing not many people know about the insurance. You must sign up for it within two weeks of purchasing the phone. Otherwise, they won't add it. My friend learned that the hard way.
Sent from my PC36100 using Tapatalk
Click to expand...
Click to collapse
They open it up from time to time but yes you're right.
Really, there's no good reason to NOT have the insurance.
Oh no! Almost 2 gallons of gasoline a month.

MicrosoftBug said:
Here's the thing not many people know about the insurance. You must sign up for it within two weeks of purchasing the phone. Otherwise, they won't add it.
Click to expand...
Click to collapse
I just called, and they let me add it. Woohoo! I told them the truth... that the phone just came back from HTC after repair process, and that the warranty period is almost up.
Unfortunately, none of this is going to bring my root access back any time soon

Noiro said:
Umm you HAD the better idea buddy, the freakin' Sprint protection plan. No it wouldn't have cost you $100 to fix that problem, they would've handed you a new phone with no problem. If the new/refurb phone was busted, they'd have gave you a 3rd phone, no problem.
Unless you lose it, accidentally call Asurion or severely damage the phone, then it'll be $100... or $35 if the screen is busted. Otherwise the $7 per month is all it costs.
Click to expand...
Click to collapse
I've walked in and had my screen replaced for free for that little white hot spot that some people have had issues with. Left it with them for a few hours and bam, new screen no charge. Have also walked into a Sprint store to get a replacement battery cover and they just handed me one wrapped in plastic, no questions asked.
I can't imagine why one would ever want to deal with HTC directly, honestly.

Same however, after talking with tech support sprit and htc I kinda knew from past experance they just read a script. So I did not send the phone back instaed reloaded 3.7 stock RUU with old radio rerooted and now it sits on "prof the dead walk" gingerbread rooted stock. I pacitencly await the updates.
good luck

Noiro said:
No it wouldn't have cost you $100 to fix that problem, they would've handed you a new phone with no problem. If the new/refurb phone was busted, they'd have gave you a 3rd phone, no problem.
Unless you lose it, accidentally call Asurion or severely damage the phone, then it'll be $100... or $35 if the screen is busted. Otherwise the $7 per month is all it costs.
Click to expand...
Click to collapse
Didn't realize that part, so I enrolled. Thanks.

BigMatza said:
I just called, and they let me add it. Woohoo! I told them the truth... that the phone just came back from HTC after repair process, and that the warranty period is almost up.
Unfortunately, none of this is going to bring my root access back any time soon
Click to expand...
Click to collapse
I am sorry for your loss. It's kinda like a turd wrapped inside a lollipop. You have a working phone, but you can't customize it to your liking. I hope they root GB soon. I am currently rooted running MikG 2.15. I called Sprint yesterday to ***** about the crappy 3G in my area (don't even hit 1Mbit) and they told me to take it to a corporate repair store to have it looked at. I told the lady on the phone it's not an issue with my handset, it's Sprint's crappy network. She then preceded to speak to another tech who informed her that I wasn't running the latest firmware. I assured her I was, it's just I'm rooted but was running the updated 4.24 software. She then told me I still needed to take it to a store before they would send someone to look at the towers. [email protected]&$*... I said FINE. What about me being rooted I asked. She then told me that Sprint doesn't care about rooting anymore. So I take it to a store, where the tech and the manager tell me they can't look at it because it's rooted and my warranty is voided. [email protected]&$?.. So long story short, the tech felt bad for me and wrote some notes asking them to look at the towers. I haven't called today yet to ask them to send someone to the towers, though I am dreading it.
Sent from my PC36100 using Tapatalk

MicrosoftBug said:
I am sorry for your loss. It's kinda like a turd wrapped inside a lollipop. You have a working phone, but you can't customize it to your liking. I hope they root GB soon. I am currently rooted running MikG 2.15. I called Sprint yesterday to ***** about the crappy 3G in my area (don't even hit 1Mbit) and they told me to take it to a corporate repair store to have it looked at. I told the lady on the phone it's not an issue with my handset, it's Sprint's crappy network. She then preceded to speak to another tech who informed her that I wasn't running the latest firmware. I assured her I was, it's just I'm rooted but was running the updated 4.24 software. She then told me I still needed to take it to a store before they would send someone to look at the towers. [email protected]&$*... I said FINE. What about me being rooted I asked. She then told me that Sprint doesn't care about rooting anymore. So I take it to a store, where the tech and the manager tell me they can't look at it because it's rooted and my warranty is voided. [email protected]&$?.. So long story short, the tech felt bad for me and wrote some notes asking them to look at the towers. I haven't called today yet to ask them to send someone to the towers, though I am dreading it.
Sent from my PC36100 using Tapatalk
Click to expand...
Click to collapse
I'd be shocked if Sprint actually calls you to report their findings for something like that. Please stop back and let us know if they do!

MicrosoftBug said:
She then told me I still needed to take it to a store before they would send someone to look at the towers. [email protected]&$*... I said FINE. What about me being rooted I asked. She then told me that Sprint doesn't care about rooting anymore. So I take it to a store, where the tech and the manager tell me they can't look at it because it's rooted and my warranty is voided. [email protected]&$
Click to expand...
Click to collapse
Wow, sorry man. This was a trap, never... I repeat NEVER trust what a rep says without a 3rd opinion.
Anytime you return a phone, just flash the stock "rooted" ROM onto the phone, freshly wiped with the SD card out of the phone.

Noiro said:
Wow, sorry man. This was a trap, never... I repeat NEVER trust what a rep says without a 3rd opinion.
Anytime you return a phone, just flash the stock "rooted" ROM onto the phone, freshly wiped with the SD card out of the phone.
Click to expand...
Click to collapse
I already had to do that with an insurance replacement.
Sent from my PC36100 using Tapatalk