Samsung Poor Quality Control - Galaxy Note 3 Q&A, Help & Troubleshooting

I've had the S4 a while ago and I had some problems with it,therefore I sent it back.Now I bought the note 3 and it's the first samsung phone that doesn't lag.I'm really satisfied with the screen quality and the speed but...you always gotta compromise something when you buy a samsung phone.My back button is significantly darker than the menu button,also the home button is not really set in there and its sides would go a little up and down when pressing it.What's your opinion?Should I replace it?

I'd do a link but in low mobile reception. Check out android police as they did a whole post on the wiggly button.
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Related

Volume up button, feels stuck

Does anyone else have this problem? I don't know if it's just in my head, but it feels to have a less defined click than the down and power button. it does work, but feels to be stuck in slightly.
wondering if I should take it back, I have never dropped it, or spilt anything on it or anything like that. The button does work, but just feels slightly different to the others, I'm worried in case it gets worse and stops working
I just tested my volume rocker again very thoroughly for you and my vol up feels exactly the same as the vol down button. Gives good tactile feedback. Id suggest you to get an exchange.
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I had the same problem with my Power Button. I exchanged it a day later and I advise you to do the same.
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Thanks for the replies. It could be in my head, but I expect more when I have paid £580!
What would concern me is getting it swapped for one with other problems after reading threads on here. Mine is perfect apart from this perceived defect. I have until next Wednesday to get it exchanged though, in the uk they will only exchange it in the first 28 days, then the only option is to send away for repair, so don't want to have to do that and be without my phone for 2 weeks!
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Note 3 - S Pen not registering bottom right corner

Hi all, I want to check something with you.
On my N3 the S-pen as well as the little blue circle do not appear in the lower right corner. Its a very small area but nevertheless it does not register.
Note 2 users have had the same issue, see THIS thread.
Can you check on yours so that I can rule out a faulty N3?
Thanks!
Same thing here. Though I can still scribble in that area in sketch pro.
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Same thing here... :/
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That's a shame really. Doesn't affect it really but it would be nice if there was an option to calibrate the pen.
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Nikolatravic said:
Same thing here... :/
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Even the *#0 menu, the spen test ignores that area, the same with the note 2.
I guess it's to avoid interference (if you noticed, it's the same corner where the spen slot is.)
Hello !
I got the same issue (if it's one...).
Envoyé depuis mon Snanfoïde n7000
Same here but i dont think this is hardware issue.to double check go to dial and type *#0*# then go to Spen hover.
Hi everyone,
I am having the same issue. I noticed it today when I played a bit with the Microsoft Remote Desktop in the landscape mode. The X button to close a window is at the exact spot. I was I bit annoyed that I couldn't close a window with the s-pen, but I could with a finger. So I checked in the test menu and I saw the problem there.
I was thinking of returning the phone as I also have the multi-touch problems experienced by multiple users of this forum. I will probably contact the Samsung support to check what they have to say about those issues. I really like the phone and those might be minor issues, but they can be quite annoying if you have an expensive phone like Note 3. I will check in the local shops if the phones there also have the issues.
EDIT: I have attached an image of the s-pen test menu. Don't mind the pink tint, as I used a crappy phone camera. You can see that the s-pen isn't detected in the lower right area. In my case, there here is also a small area in the lower left corner.
EDIT 2: I have spoken with Samsung support. They have told me that the inability to use this area with the s-pen is due to a design constraint. I have also asked about the multi-touch problems and they have told me that it is not intended to use more than two fingers.
Greetings and have a nice day.
I'm going to unbury this thread as I've noticed that my Note 3 (bought at 10 March 2014, so probably a recent built) takes considerably more pressure to activate the digitizer on the bottom right, pretty much above the speaker.
This is noticeable for instance on the . key on the Samsung keyboard. Apply the same light pressure as on other keys and nothing happens. Push it harder and it triggers. This becomes quite annoying while typing with the pen, especially for people coming from the N2.
If you like to use your fingers you'll be OK. No difference at all.

[Q] Loose/Wobbly Home Button

My home button on my Verizon Galaxy Note 3, has play in it. The button can be moved to where it looks crooked. I have seen other people online having this issue.
Do you guys know if this is something that is normal, or should I exchange the device?
Here is an example.
http://cdn.androidpolice.com/wp-content/uploads/2013/10/nexusae0_note3button.gif
I saw this discussed in a review of the Note 3 (can't remember the website) but it seems to be an issue in some phones. Mine seems to be just like yours.
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Mine is loose as well its is visibility crooked at times.
I'd be interested in knowing if Samsung or Verizon are going to do anything about it...
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My black Note 3 has the loose button and what appears to be a crooked camera. Strange but my wife's white Note 3 has none of these issues.
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rsohne said:
My black Note 3 has the loose button and what appears to be a crooked camera. Strange but my wife's white Note 3 has none of these issues.
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I called the local Verizon here in Florence, KY. I had the guy walk up to the black Note 3 on display, and he said it was just a tad wobbly as well. This is going to drive me crazy! but I fear that if I get a replacement, its just going to have the same issue. The crappy part is, I am rooted, I will have to flash stock of at least use chainfire's unroot. I allready used Wanam Xposed to change the custom status... then I would have to deal with Verizon.
I just dont know at this point if its worth the hassle, what do you think?
Drachnem said:
Mine is loose as well its is visibility crooked at times.
I'd be interested in knowing if Samsung or Verizon are going to do anything about it...
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Click to collapse
Ugh. You just called to my attention my camera is also crooked. ..
--=[Drachnem]=--
via...rooted Note 3 w/gear
My home button wobbles ever so slightly... I never really noticed until I just read this thread. I think I can live with it.
I noticed, my Camera lense is slightly crooked and the S-Pen is hard to take out. I think the combination of these cosmetic issues, warrants a replacement. I paid $700 for my Note 3.

Hi All

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Hello there i just bought a note 3 and i have a problem with camera in low lighting .. Whene i open the camera app it shows a lines in the screen and its apears in the photos and the videos here i took a samples for is and please tell is it softwarw issue or hardware and does samsung konws about it or what ?
Please help !!
Try factory reset and erase caxhe. If nothin happens go to the store and ask for new one
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iFRoos said:
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Hello there i just bought a note 3 and i have a problem with camera in low lighting .. Whene i open the camera app it shows a lines in the screen and its apears in the photos and the videos here i took a samples for is and please tell is it softwarw issue or hardware and does samsung konws about it or what ?
Please help !!
Click to expand...
Click to collapse
I've seen that wavy purple pattern on other phone cameras before -- certainly on my Note 1. I think it does that in low lighting when certain bulbs are present, perhaps flourescent?
The dark lines that are most visible in the pic of your hand have me concerned, however. That might be a hardware problem.
First pic is flouro lighting.
Second, third pic. Looks like a hardware fault. Same lines in same place .... not good.
Sent from my beastly Note 3
So is it sofrware or hardware if its sotware i'll wait for samsung to fix it but if its hardware i'll go to the store to get a new one
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Hardware fault. Go get it swapped.
Bloody oath... You can see the bars in all photo's.That's definately a warranty job. If it's less than a week old and you got it from a store then make sure they replace/swap on the spot, not 2 - 3 weeks for repairs.
Why should you be without a phone for that time as this is a premium flagship phone, and forget about "loaner" phones... Old as the hills, beat up pieces of garbage that have no battery life and most times don't make or receive phone calls.... Honestly, the one I saw given to somebody was straight out of the museum of ancient history, large brick that was absolutelly useless as a phone. And the store had the hide to try and charge for repairs when I complained it didn't work....
Get it replace, im really sure it a hardware problem...

Biggest annoyance so far with this phone...

My first Galaxy device. I know it's been this way for awhile with Galaxy devices but making it so long pressing the back button to get to the menu/settings window was a terrible idea. I can't even access some in app options due to this unless I use the Assistant Menu feature. Sorry, but I don't like having the Assistant Menu button icon on my screen 24/7. We need root so we can hopefully customize the hardware key shortcuts.
Oh, and I also find part of my palm always in direct contact with the edge of the screen and then the screen doesn't register any touch input until I remove my hand. Have to get use to this. Coming from an LG G3.
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Starzboy77 said:
My first Galaxy device....
Oh, and I also find part of my palm always in direct contact with the edge of the screen and then the screen doesn't register any touch input until I remove my hand. Have to get use to this. Coming from an LG G3.
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I actually have issues like this with note 5 sometimes with no case. Bezels are so narrow, that when a bit of palm is on screen, other touches don't register .. It can get pretty bad and totally unusable.
So I was nervous about getting the edge because of this.
I took to best buy to try it out, do some testing and simulating some clumsy fingering of the device and see if it was worse..
Well I barely had any of the issues unless I tried very hard. But the big difference was, sure..it was possible to touch something like an icon if my fingers or palm overlapped, but it wasn't as bad as my note5 could sometimes get...meaning that with slight overlap on s7 edge, I was STILL ABLE to scroll and make other touches on screen.. Maybe they improved it, but IF its still a bit flaky, its very noticeable to you because its your first Samsung since they've made the side bezels super thin. I hope its not too bad. I usually just like to use a skin or a nekkid phone. But a case sounds like a must with the edge7 if touch detection is jacked. I pad was able to sort it, I hope Sammy can.
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My biggest annoyance is waiting for tmobile to ship the dang phone
Its samsung taking long shipping phones to tmobile imbisels Im still waiting too im never preordering again
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Starzboy77 said:
My first Galaxy device. I know it's been this way for awhile with Galaxy devices but making it so long pressing the back button to get to the menu/settings window was a terrible idea. I can't even access some in app options due to this unless I use the Assistant Menu feature. Sorry, but I don't like having the Assistant Menu button icon on my screen 24/7. We need root so we can hopefully customize the hardware key shortcuts.
Oh, and I also find part of my palm always in direct contact with the edge of the screen and then the screen doesn't register any touch input until I remove my hand. Have to get use to this. Coming from an LG G3.
Sent from my SM-G935T using XDA Free mobile app
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Click to collapse
I have the same issue. Main reason why I took my S6 Edge Plus back. I messed with this phone at the store didn't have issues. I bought the phone, I catch myself having that issue when I'm laying down because I'm trying to hold it tightly. Again something I hopefully can get used too. Cause I love the phone itself. Coming from iPhone 6S Plus
my annoyance is not being able to change to the font of my liking
By far not having the options of " just once " and " always " to set app defaults.
laureanop said:
By far not having the options of " just once " and " always " to set app defaults.
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Download the app "Better Open With". It fixes that issue completely to how it was before.

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