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I'm debating on buying the EPIC 4g. The super expensive price is already a deterrent for me. Also the fact that it is Samsung is another huge deterrent. I had the Samsung Moment and the charger broke on me 5 times. I had to take it in to Sprint every time and they charged me $50 each time and my device isn't even a year old yet. My charging port on my Moment has broken yet again so I have to charge the battery in an external charger. I'm not rough with my phones either. I take VERY good care of them.
There isn't any question in this post.
Hey, I have a few questions too. Penguins are neat. I really like pizza, but I hate mushrooms. Also, I really like going to the beach but driving through New Jersey really bothers me. I'm a good driver though.
On a totally unrelated note, buy the Epic.
cachorropedorro said:
I'm debating on buying the EPIC 4g. The super expensive price is already a deterrent for me. Also the fact that it is Samsung is another huge deterrent. I had the Samsung Moment and the charger broke on me 5 times. I had to take it in to Sprint every time and they charged me $50 each time and my device isn't even a year old yet. My charging port on my Moment has broken yet again so I have to charge the battery in an external charger. I'm not rough with my phones either. I take VERY good care of them.
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1) It will likely be $200 or less even for upgraders a few weeks after release, assuming it doesn't sell out. Therefore if you wait and see what people experience with it and wait for some devlopment on it, then get the phone, you will be set
2) If something happens like a charging port breaking, that should be covered free under the warranty. If they charged you for it, then it's just because they can. Be smart and buy the $7/month insurance for your phone, then they'd probably handle issues like that for free, I would hope. Or you could always do the warranty through samsung if it came down to it. Also if you are waiting a few weeks before trying to get the phone, this gives you time to see if there seem to be any immediate build quality issues, from charging port trouble to other issues.
Guys, just because the OP didn't specifically ask questions doesn't mean there were obvious questions/concerns in there. Don't be dense/rude.
Thanks for not being rude. I did have the warranty. Sprint said that the charging port breaking was "physical damage," that's why I had to pay $50 each time.
cachorropedorro said:
Thanks for not being rude. I did have the warranty. Sprint said that the charging port breaking was "physical damage," that's why I had to pay $50 each time.
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That's total BS. I'd say show me where there is any sign of physical damage or stress put on my phone. If they can't show, prove or explain it to you, then they can't very well charge you for it. You need to play hardball with these people. Charging ports break all the time, Pretty much every laptop I know of has the port/cord wear out/break after a couple years, except for mine of course. It just happens. Either way that would suck with the epic then because it has a $100 deductible not a $50 deductible.
You could always print out the policy and explain that you believe the issue to be due to "normal wear and tear" as the contract covers "Mechanical or electrical failure, routine maintenance, and failure from normal wear and tear. File your replacement request within 60 days of incident." I'd call the port just outright breaking through no fault of my own, a mechanical failure due to wear and tear. Then again I guess they could just pull the "act of god" card on you.
"The Program does not cover:
1> Incidental or consequential damages; 2> FAILURES CAUSED BY ACTS OF GOD, fire, flood, explosion,
war, terrorism, strike, embargo, acts of the government, military authority, or the elements"
that makes sense right? God wanted your phone to die because he secretly is out to get you, just like those little green men you hide under the bed from haha. Either way I'd say they just try to charge you wherever they can, and if you stay calm and logically explain your position and belief and know yourself to be in the right, and stand your ground, you can often get away without paying the deductible.
hydralisk said:
Hey, I have a few questions too. Penguins are neat. I really like pizza, but I hate mushrooms. Also, I really like going to the beach but driving through New Jersey really bothers me. I'm a good driver though.
On a totally unrelated note, buy the Epic.
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!
lmaOFF!!!!!!!
I don't understand what some of you people do with your phones... In my center (well over 1000 people) we rarely hear about any issues with our phones. Sure i've seen laggy Hero's and Moment's and regular ol' computer issues with phones, but have yet to see broken charger ports, cracked screens, leaking light from any phone without the person admitting "yeah I ****ed it up and dropped it"
cachorropedorro said:
I'm debating on buying the EPIC 4g. The super expensive price is already a deterrent for me. Also the fact that it is Samsung is another huge deterrent. I had the Samsung Moment and the charger broke on me 5 times. I had to take it in to Sprint every time and they charged me $50 each time and my device isn't even a year old yet. My charging port on my Moment has broken yet again so I have to charge the battery in an external charger. I'm not rough with my phones either. I take VERY good care of them.
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For a guy who thinks $250 is a "super expensive price" you sure did bend over pretty quickly when sprint charged you $250 grand total for your 5 broken chargers. Although you are most likely just a stupid troll I felt the need to point this out. In the off chance that you're not a troll, please refrain from trying to open cans or peel potatoes with your usb port in the future, kthx.
DirtyShroomz said:
I don't understand what some of you people do with your phones... In my center (well over 1000 people) we rarely hear about any issues with our phones. Sure i've seen laggy Hero's and Moment's and regular ol' computer issues with phones, but have yet to see broken charger ports, cracked screens, leaking light from any phone without the person admitting "yeah I ****ed it up and dropped it"
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You gotta admit the dust under the screen and the buttons chipping off on the hero must be very common problems. Every hero owner I know has at least 2 or 3 buttons that are chipped away to the point of being unrecognizable.
richse said:
You gotta admit the dust under the screen and the buttons chipping off on the hero must be very common problems. Every hero owner I know has at least 2 or 3 buttons that are chipped away to the point of being unrecognizable.
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Both problems I had on my hero. But i didnt warrant it as big enough to go and get an exchange.
richse said:
You gotta admit the dust under the screen and the buttons chipping off on the hero must be very common problems. Every hero owner I know has at least 2 or 3 buttons that are chipped away to the point of being unrecognizable.
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My hero buttons are chipped as well, but that's just regular wear and tear... Most of the people on here don't put their phones down so it wears and tears a lot faster than a regular customer. I know plenty of people with a hero who don't have the chipped paint problem as well
I have a feeling the OP is going to a third party store and getting ripped off, because #1, if he had insurance and the phone *was* actually physically damaged, the Moment would cost $100 each time, and it would have to be through the insurance company. If he was buying new chargers, it's $40, but the charger has a 1 year warranty on it.
Frankly, I think this guy is either exaggerating, completely BSing us, or being ripped off by a third party store and for some reason isn't questioning it.
ben7337 said:
That's total BS. I'd say show me where there is any sign of physical damage or stress put on my phone. If they can't show, prove or explain it to you, then they can't very well charge you for it. You need to play hardball with these people. Charging ports break all the time, Pretty much every laptop I know of has the port/cord wear out/break after a couple years, except for mine of course. It just happens. Either way that would suck with the epic then because it has a $100 deductible not a $50 deductible.
You could always print out the policy and explain that you believe the issue to be due to "normal wear and tear" as the contract covers "Mechanical or electrical failure, routine maintenance, and failure from normal wear and tear. File your replacement request within 60 days of incident." I'd call the port just outright breaking through no fault of my own, a mechanical failure due to wear and tear. Then again I guess they could just pull the "act of god" card on you.
"The Program does not cover:
1> Incidental or consequential damages; 2> FAILURES CAUSED BY ACTS OF GOD, fire, flood, explosion,
war, terrorism, strike, embargo, acts of the government, military authority, or the elements"
that makes sense right? God wanted your phone to die because he secretly is out to get you, just like those little green men you hide under the bed from haha. Either way I'd say they just try to charge you wherever they can, and if you stay calm and logically explain your position and belief and know yourself to be in the right, and stand your ground, you can often get away without paying the deductible.
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To the jerks who say I'm lying or exaggerating: it was from the corporate Sprint store on Tyler in Riverside & the "physical damage" was the charging port. I asked them if they could show me the damage & they claimed it was on the inside. $250 that I paid was over the course of 8 months so I didn't feel it as much as having to pay $350 then wait 8 weeks for $100 rebate. I know this is the internet & I expected internet tough guys but this is ridiculous.
Thanks to the polite people who are trying to give me good advice. I'm relatively new to smart phones and the policies regarding phone insurance.
cachorropedorro said:
To the jerks who say I'm lying or exaggerating: it was from the corporate Sprint store on Tyler in Riverside & the "physical damage" was the charging port. I asked them if they could show me the damage & they claimed it was on the inside. $250 that I paid was over the course of 8 months so I didn't feel it as much as having to pay $350 then wait 8 weeks for $100 rebate. I know this is the internet & I expected internet tough guys but this is ridiculous.
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One question then. How did they charge you $50 for the phone issues? I mean entropism brought to attention that the moment is a tier 2 $100 deductible phone. Any repairs would have to charge you $100 not $50. If this is all really true and is what happened as a sprint corporate store then please elaborate on how this happened.
I'm not sure why they only charged me $50. They gave me the option to get a replacement under the warranty for $100 after the third time I brought it in. I was underemployed so I could barely spare the $50.
They actually said "the damage was on the inside" so they wouldn't show it to you? I'm sorry, you're getting completely ripped off. Not to mention, they can't "fix" a charging port. They either replace the device for $119 in store, they cover it as a discretionary repair for free, or they send you to the insurance company for a $100 replacement to be shipped out to you under the physical damage policy of your TEP. Also, keep in mind that it CAN'T be the insurance company in this case, because you can only make 3 claims in a year, not the 5 you're saying happened.
Sorry, something doesn't add up here.
Edit: one more thing that doesn't make sense: There's not even a $50 repair code in the computer. Even if they WANTED to charge you $50, they couldn't. So what the heck is going on?
OP, PM me your phone number, I'd like to get to the bottom of this, with your permission.
entropism said:
They actually said "the damage was on the inside" so they wouldn't show it to you? I'm sorry, you're getting completely ripped off. Not to mention, they can't "fix" a charging port. They either replace the device for $119 in store, they cover it as a discretionary repair for free, or they send you to the insurance company for a $100 replacement to be shipped out to you under the physical damage policy of your TEP. Also, keep in mind that it CAN'T be the insurance company in this case, because you can only make 3 claims in a year, not the 5 you're saying happened.
Sorry, something doesn't add up here.
Edit: one more thing that doesn't make sense: There's not even a $50 repair code in the computer. Even if they WANTED to charge you $50, they couldn't. So what the heck is going on?
OP, PM me your phone number, I'd like to get to the bottom of this, with your permission.
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ok will do, thanks
It has been about 20 days. Has anyone got an opinion on whether I should go back and add the insurance for 100? I am in Canada, so it isn't a quick trip.
I'm actually seeing some hard spots that look like dirt on the screen but I suspect the are the coating wearing off.
Seems this is fixed in newer versions of the phone.
Any thoughts on extended warranty and/or the screen?
Sent from my Nexus S using XDA App
Check SquareTrade.com see if they offer warranty service to Canada. It's cheaper and better than in store warranties.
-Nexus S
nxt said:
Check SquareTrade.com see if they offer warranty service to Canada. It's cheaper and better than in store warranties.
-Nexus S
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Squaretrade looks pretty good. Do you have any experience with them? Is it a legitimate operation?
Sent from my Nexus S using XDA App
I dont recommended the Best Buy insurance, maybe its just but ive had nightmares when it comes to filing a warranty claim with them, They just try and give you the run around
How much is the Best Buy insurance? They didn't offer it to me, and I probably would have said no, but I see people say $99/$100 even though checking the Best Buy website just now shows it at $169 for 2 years. That's an awful lot for a insurance that doesn't cover loss/theft.
distortedloop said:
How much is the Best Buy insurance? They didn't offer it to me, and I probably would have said no, but I see people say $99/$100 even though checking the Best Buy website just now shows it at $169 for 2 years. That's an awful lot for a insurance that doesn't cover loss/theft.
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i believe for cell phones its monthly. like 10 bucks
Loggerhead87 said:
Squaretrade looks pretty good. Do you have any experience with them? Is it a legitimate operation?
Sent from my Nexus S using XDA App
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It's legit. They reimubursed me full retail value for a water damaged iphone. I could tell they didnt want to and tried to be shady about it but at the time the way their contract was worded they had no choice.
I didnt take it personally because I only paid like $50 for the contract and for them to pay $600 out on a device that cost me $200 out of pocket surely annoyed them.
Well when I looked at it, the only difference between the two plans is that the BB plan doesn't specifically state they insure full immersion in liquid where Square Trade does. Drop your Nexus in the ocean then your effed on the BB plan, but not on Square's.
As far as the pricing, it is $9.99 a month and you can only add it within the first 30 days (same as SquareTrade). So the Best Buy model is basically double, however you do have the flexibility to stop paying BB if for instance you buy another phone at any time where as if you use SquareTrade you've already paid for all of your two years regardless of how long you own or wish to protect that specific phone.
I chose the Best Buy Black Tie simply based upon convenience of getting a new phone quicker, though I'm not certain how that works, it just appears to me that it would/could be same day?
Also apparently you can do the Black Tie protection online as well so that's a possibility for the OP specifically.
ritcereal said:
So the Best Buy model is basically double, however you do have the flexibility to stop paying BB if for instance you buy another phone at any time where as if you use SquareTrade you've already paid for all of your two years regardless of how long you own or wish to protect that specific phone.
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Actually you can receive a prorated REFUND on your SquareTrade warranty ANY TIME you want if you sell the phone or don't want the warranty anymore, you can also transfer it to another user!
nxt said:
Actually you can receive a prorated REFUND on your SquareTrade warranty ANY TIME you want if you sell the phone or don't want the warranty anymore, you can also transfer it to another user!
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Ah thanks for that bit!
So they gave you a really hard time? My phone isnt past its 30 days but I have a dim back button and compared to my best friends wife's phone, the screen is really gray and banded. Also the platinum case scratched it and either way I want to replace it. I have the black tie protection and paid close to six hundred for the phone and 35 for the scratchy case and another 30 for the invisible shield. It sucks that I want to repalce the phone yet again but for the 700 I've shelled out on this thing, it should at least be perfect from the start.
Sent from my Nexus S using XDA App
Jayrod1980 said:
So they gave you a really hard time? My phone isnt past its 30 days but I have a dim back button and compared to my best friends wife's phone, the screen is really gray and banded. Also the platinum case scratched it and either way I want to replace it. I have the black tie protection and paid close to six hundred for the phone and 35 for the scratchy case and another 30 for the invisible shield. It sucks that I want to repalce the phone yet again but for the 700 I've shelled out on this thing, it should at least be perfect from the start.
Sent from my Nexus S using XDA App
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Click to collapse
The other stuff, yeah, exchange the phone for a bad backlit button or wonky display, but I don't get the platinum case thing. That's your fault, or the case maker's, not Samsung's.
You purchased a 3rd party case which was poorly designed and it damaged your phone's back and think that Samsung/Best Buy are to blame and should have to replace your phone for it?
Isn't that a bit like saying that if you bought a Ford, then slapped on an aftermarket strap-on luggage rack or bike carrier that scratched the paint that Ford should have to let you exchange the car? An extreme example, but the same concept.
Sounds kind of outrageous, doesn't it?
Unless of course scratches on the battery plate are covered as a repairable item under your black tie warranty, which I doubt.
The case has scratched the bezel so that's not easily repaired I wouldn't think.
Also, I agree its not Sammy's fault for the scratches but the other stuff yes. Also, the phone is sold exclusively by best buy and the case is best buys line of cases, the only one out until now. I wouldn't feel bad at all using the all inclusive (minus loss or theft) black tie thing that I pay for. If they won't let you even use it that's just free money for them and makes it a scam.
Sent from my Nexus S using XDA App
Jayrod1980 said:
I wouldn't feel bad at all using the all inclusive (minus loss or theft) black tie thing that I pay for. If they won't let you even use it that's just free money for them and makes it a scam.
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Yeah, if the extended warranty covers stuff like scratches, go for it. Those warranties are almost 100% profit for the seller.
OK, kudos to best buy. They have been awesome to me with the n's, especially with what so.e might think is paranoia. After the case scratches and banding I exchanged mybphone for another. They didn't hassle me at all and after everything I would surely buy from them again. They were great. Unfortunately even though best buy online said they were tmo vendor, they are not. The last phone they had didn't have the creased glass, so I took it. Seems like my last phone was a gem. This one seems more washed out but im tired of fighting. After all the wrangling. It seems there's no such thing as a perfect phone, at least after my g1. A lot of the problems can be blamed on the rush to get gingerbread out for this phone.
Sent from my Nexus S using XDA App
I went to exchange mine after seeing the crease in the glass isnt supposed to be there, of the 24 devices my local store had, every one had it.
carolinaguy99 said:
I went to exchange mine after seeing the crease in the glass isnt supposed to be there, of the 24 devices my local store had, every one had it.
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It's not? Mine has it up top bbut not at the bottom. Ah oh well.
Sent from my Nexus S using Tapatalk
Well I have to hand it to best buy mobile. Not to rag on the parent company but the mobile employees are a cut above normal best buy. Even the ones in the store are a separate entity like magnolia. Since my last post I have returned my phone two more times. The dim back button led to a new one with a dead pixel. The only problem I had was that they claimed that its one replacement per 30 day period. They still helped me out and got me a new one. They seem to genuinely care and gave excellent customer service, even with a picky person like myself.
Unfortunately this store had an entire batch of creased glass screens. I took one anyway as I had to drive a long way to find one that activated tmo. I did this because the other ones in the area were the ones with min availability. They also told me that the ones they had at the place I got mine were their second batch of phones which made me believe they would be less problematic. This one seems OK but the keyboard is acting strange. Its been less than 24hours since I put on my ghost armor so hopefully the sensitivity is just temporarily affected. My last one had the zagg one which was much thicker and had no sensitivity problems so I'm optimistic that this one will clear up.
I also learned that you need to ensure that the place you do an exchange with needs to correctly transfer your black tie protection if you do an in store 30 day exchange. I learned mine was still pegged to my very first one and they had to call up geek squad and fix the problem so that if I did use the warranty that I could actually make a claim.
Has anyone else been told that you can only do one exchange?
Sent from my Nexus S using XDA App
I filed a claim 6 days ago and they have yet to ship my device. I am getting really frustrated with their service and will never get insurance through them again. This is the 6th time I have recieved the below email:
Dear Valued Customer
We understand how important your phone is to you and our goal is to get you reconnected as soon as possible. Unfortunately, due to supply constraints, we will not be able to ship your replacement HTC EVO today.
We are committed to working together with Sprint and other suppliers to procure these devices quickly, and will keep you updated daily on the status of your order.
Rest assured that as soon as these devices are available to Asurion, we will immediately fulfill your order. You can expect an email from us each day with information on your order until it ships; or you can always get the most up-to-date status at anytime by going to www.phoneclaim.com/sprint and tracking your claim online.
We apologize for the delay.
Regards,
Customer Satisfaction
Asurion Insurance Services
not their fault. htc evo's are sold out atm in most stores.
last time i checked, they were sold out online as well.
How can you hate a company for not having any stock? It really isn't their fault.
Now the real problem is they are charing for something they cannot provide. If anything, ask them to reimburse a month of insurance.
Sounds a little like fraud to me.
Agreed! I'm in the same boat. The crappy part is..what are we gonna do? They have what we need and complaining to Sprint won't really do much. I do know that reverting back to a windows mobile device is a pain in the @$$!
Last-Chance said:
not their fault. htc evo's are sold out atm in most stores.
last time i checked, they were sold out online as well.
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Actually it is their fault. I pay for the insurance with the understanding that I would get a device the next day and they are not meeting their end of the deal. That is most certianly their fault.
tgrgrd00 said:
Actually it is their fault. I pay for the insurance with the understanding that I would get a device the next day and they are not meeting their end of the deal. That is most certianly their fault.
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I agree with this, they could at least offer a loaner or some other way of compensation,not just be "your SOL till we get more EVO's"
I bet they'll still want that $100 deductible too.
Bielinsk said:
How can you hate a company for not having any stock? It really isn't their fault.
Now the real problem is they are charing for something they cannot provide. If anything, ask them to reimburse a month of insurance.
Sounds a little like fraud to me.
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I work for a production company so I don't want to hear about not having something in stock. If we don't have something in stock you know what happens? We lose customers and money. In our business that is unacceptable and almost NEVER happens. On the RARE occasion that is does happen the customer gets the product for FREE including shipping.
We value our customers and guarantees that we offer. Of course we also keep adequate inventory based on history and forecasts etc. Needless to say my insurance money will not be going to asurion in the future that is for sure.
I'm getting this message:
Thank you for checking the status of your claim. We know how important your device is to you.
We are doing all we can to obtain your device so that we can ship it to you as quickly as possible. Unfortunately, we still do not have your device in stock. It may take 7 to 10 business days from the time you completed your claim until the device is available. We will send you a tracking email as soon as it ships from our warehouse.
Please remember, for the most up-to-date information continue to check back here, on www.phoneclaim.com.
Note: The update displayed above is the most current data available. Our automated phone system and customer service representatives access the same information.
I miss my Evo. Good thing I have some old Sprint phones laying around and I at least have something to make calls/texts with.
rugedraw said:
I'm getting this message:
7 to 10 business days
www.phoneclaim.com
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Hey rugedraw...Yea I get the same thing when I check my claim online. What I posted above is what I get in my email everyday.
When I submitted my claim it said 5-7 days. It better not be 7 - 10 days now. Problem is there isn't anything we can do. I've called everyone and they all tell me to gfy.
agreed, not their fault. I've been quite impressed with them over the years. im sure if you want they will downgrade you and you can get a shift and i don't believe the agreement states you are guaranteed a replacement next day, even though that's how it usually goes.
Sent from my PC36100 using XDA Premium App
They told me 7-10 days off the bat when I called them last Thursday. I agree that they should do a better job of forecasting and keep more stock of the phones, and I also agree that there is nothing we can do but wait. I went to Orlando this weekend to take my kid to the Disney parks, and I missed my phone terribly on that road trip. It was torturous! lol
I've never had to file a claim in my life until I created a Family Plan. I recently had to file a claim for an HTC Evo Shift which was dropped in water by a person on my account during the first 30 days. I called insurance and it took them a week and a half to send a phone.
Reps try to sell you a dream in the store and say you get a phone shipped overnight no waiting whatsoever. I know it's far from the truth but I never imagined it would be that slow. The first claim on the HTC Shift replacement I had to fax an affidavit and my ID which I did promptly.
I think it's ridiculous and they already charge $2 more than AT&T does for the same service. It was a big deal because the user of that phone speaks Spanish and we constantly communicate back and forth since he needs rides sometimes. I hope I never have to go through it again. I'm keeping insurance on my lines for safe measure and hope they fix their way of doing business.
You guys are making me think I should just drop the insurance.
Between the $100 deductable, monthly fee and 10 day turn around it doesn't seem worth it and horror stories of refurbs.
I only ever keep a phone a year and HTC should cover defects for the first year.
I have never lost or dunked a phone. But I have dropped a few, but never bad enough to replace.
gqstatus0685 said:
I'm keeping insurance on my lines for safe measure and hope they fix their way of doing business.
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If you keep giving them your money they will have no reason to fix their way of doing business. I know I am going with someone else for my next phone purchase...that is for sure.
Gee, didn't any of you people hear about the big earthquake, tsunami, and nuclear power plant failure in Japan. Where do you think most of the chips for the phones come from?? Sony has 4 of their main plants shutdown. No automobiles are getting made. **** ain't going to get shipped if they can't make it. Maybe you should be more careful with you phones. Evos are out of stock everywhere. Its time to stop your whining!
mswlogo said:
You guys are making me think I should just drop the insurance.
Between the $100 deductable, monthly fee and 10 day turn around it doesn't seem worth it and horror stories of refurbs.
I only ever keep a phone a year and HTC should cover defects for the first year.
I have never lost or dunked a phone. But I have dropped a few, but never bad enough to replace.
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So, if you dropped your phone in a lake and had to get a replacement, you wouldn't mind paying the full retail price for a replacement instead of paying the deductible? This is why it is called "insurance". It covers what the manufacturer doesn't cover such as accidental breakage, lost or stolen phone, etc... I have it just for the piece of mind that if I do lose it or drop it in a river/lake, that I just pay the $100.00 and get a replacement instead of paying $500+ for a new one.
cruise350 said:
Gee, didn't any of you people hear about the big earthquake, tsunami, and nuclear power plant failure in Japan. Where do you think most of the chips for the phones come from?? Sony has 4 of their main plants shutdown. No automobiles are getting made. **** ain't going to get shipped if they can't make it. Maybe you should be more careful with you phones. Evos are out of stock everywhere. Its time to stop your whining!
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This
Sent from my Evo, ho!
cruise350 said:
Gee, didn't any of you people hear about the big earthquake, tsunami, and nuclear power plant failure in Japan. Where do you think most of the chips for the phones come from?? Sony has 4 of their main plants shutdown. No automobiles are getting made. **** ain't going to get shipped if they can't make it. Maybe you should be more careful with you phones. Evos are out of stock everywhere. Its time to stop your whining!
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I feel for the people over there...I really do. But it isn't my problem that Asurion doesn't have phones and I am not a happy customer. Besides we have a plant in Japan that is operational so it is not everywhere that is shut down. I might have a little patience if Asurion came out and actually said this is the problem...as of now I have had no explanation as to why they don't have my device. Just speculation from people like you.
Oh and it is easy to say to be more carefull with my phone. I babied that sucker and made one mistake and now I can't get my phone replaced by the company that I paid to replace it. Just hope you don't make that one little mistake. I will stop whining when I feel I have been made whole for what I have paid for with my hard earned money.
This is what really irritates me about customers. I understand that you bought a $500 device (in your mind, but you paid $200 for it). Yet at the same time, YOU damaged YOUR device, no matter if someone else did it or not.
When you filed the claim, you agreed to the terms. Yes, it says they will ship the new or comparable device to you overnight if supplies are available. You affixed your initials stating that you understand those terms, but decide to whine when it seemingly goes south.
Of course, I'd like to be able to fix every single customers phone and would love it if no one ever had to deal with Asurion again. It's more money in my pocket for the repair/exchange, plus it's a lot less hassle. At the same time, you get what you pay for. You pay the $7 a month for minimal inconvenience so that you won't have to pay full price for a new one.
In my case, the phone slid right out of the holster and onto the sidewalk. It wasn't even a "mistake" in the sense that I didn't drop it myself by being clumsy. Sometimes, **** happens. That's what we have insurance for. Not everyone has a back-up phone they can use like I did and a loaner is the LEAST they can do.
The whole Japan thing is just plain ridiculous. What does Japan's situation have to do with the refurbished phone they are going to send me? Are the phones for Asurion being sent to the eastern coast of Japan to be refurbished and then sent back to US for distribution? No.....they are getting broken phones from people like us, slapping a new screen/LCD on it, and sending it back to people like us. The parts to fix my phone are available on eBay from US sellers. The only people that would be affected by the Japan situation are people buying new phones; not people needing replacements.
They had a booth in my local mall pushing this product:
American Express (you don't have to have an AMEX card) has a program called "Premium Return Protection." It costs $49.95/year and allows you to return any number of items up to a total of $2500 for up to SIX MONTHS after purchase for ANY reason or NO reason. They even pay the return shipping.
This means you can buy your Tablet, Cell Phone, Clock Radio or a $600 Coach Wallet and return it up to 6 months later just because you want a newer model.
Limitations are you can't get more than $2500 in total refunds over a year and the refund can't be more than $600 per item. It must be purchased on ANY credit or debit card (not just Amex), must have been new and must still be working. I do not believe eBay purchases are covered but I am not 100% sure.
Basically you are paying 2% of the max return amount for this privilege. So if you only (for example) use it to return your tablet you have paid $50 for 6 months use and now you can get the newest model without taking a beating by selling it.
This is not insurance, you are purchasing the right to return an item for up to 6 months. It does not cover damages. The item must be in working condition when you send it back to Amex.
Use your tablet (or anything you buy) for 6 months and when something newer/better comes out send it back for a refund.
Some AMEX cards already include this coverage for free but it is only for 90 days up to a maximum of $300.
Once again, you are covered if you purchase using ANY brand debit or credit card, not just Amex.
I've "read the fine print" and can't see any downsides other than the $49.95/year fee because I KNOW there is something new I am going to want 6 months from now. It's like a $49.95 rental fee for 6 months use for $2500 worth of stuff.
https://www295.americanexpress.com/premium/premium-return-protection/home.do
That's kind of interesting. Will look into it a bit more as I plan to upgrade to a Kal-El tablet as soon as one is released.
full term
Can anybody post full terms?
Just note that you should buy the device after you do the premium purchase protection enrollment. In other words this is not valid if you have already bought the tab.
You need to return the current tab, add this protection and then buy again.
Looked at the list of the eligible items. Did not find tablets (even computers) in it.
But cell phones are eligible (though it is not clear if smartphones are).
It doesn't seem to even list cell phones. Has the page been updated since first post? I don't think this is meant to cover electronic items. Otherwise it would be open to loads of abuse as 6 months is a very long time for most electronic items. Strangely they offer an inclusion and exclusion list with many categories not falling in either. I'm assuming the exclusion list is the default for anything not listed.
Sent from my GT-I9100 using XDA App
mikhailmv said:
Looked at the list of the eligible items. Did not find tablets (even computers) in it.
But cell phones are eligible (though it is not clear if smartphones are).
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You should look at what is NOT eligible not what is. Listing all INclusions are impossible, EXclusions are what you need to be concerned with.
From the terms:
That perfect item no longer perfect? With Premium Return Protection, you're covered. We'll take eligible items back when others won't.
So if you're having second thoughts about the digital camera or designer dress you purchased, don't worry. Your favorite items are covered - clothing, electronics, jewelry, accessories and much more.
Limitations
Items not eligible for a refund are: animals and living plants; one-of-a kind items (including antiques, artwork, and furs); limited edition items; going-out-of-business sale items; consumable or perishable items with limited life spans (such as perfume, light bulbs, non-rechargeable batteries); some jewelry (including, but not limited to loose gems and pearls); services and additional costs (such as installation charges, warranties, shipping, or memberships); rare and precious coins; used, altered, rebuilt and refurbished items; custom-built items, textbooks of any kind; downloadable purchases (including software, music, books, newspapers, magazines, movies), health care items (such as blood pressure machines and diabetes equipment), wedding wear, tickets of any kind; motorized vehicles (such as cars, trucks, motorcycles, boats, or airplanes) and their parts; land and buildings; firearms; ammunition; negotiable instruments (such as promissory notes, stamps and travelers checks); cash and its equivalent; and items permanently affixed to home, office or vehicles (such as garage door openers, car alarms), Adult videos, equipment and related paraphernalia.
Techno79 said:
It doesn't seem to even list cell phones.
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Click on "View Terms and Conditions at the very bottom of the page listed in the link in the OP.
Eligible Categories:
All items must be in “like new” condition (not visibly used or worn), in original packaging and in working order to be eligible.
Jewelry – excluding loose gems, pearls, custom made items, antiques
Watches – excluding custom made items, antiques
Cellular phones
Pagers
Compact Discs – Must be in original, unopened plastic wrapping
DVDs - Must be in original, unopened plastic wrapping
Mini Disks - Must be in original, unopened plastic wrapping
Audiotapes - Must be in original, unopened plastic wrapping
Videotapes - Must be in original, unopened plastic wrapping
Computer Software - Must be in original, unopened plastic wrapping
Firmware - Must be in original, unopened plastic wrapping
Books – Excluding Text books
Formal wear – excluding wedding wear, must be unworn with original tags attached
Home décor and small appliances
Exercise equipment
Apparel and accessories - must be unworn with original tags attached
bohlool said:
Can anybody post full terms?
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Click to collapse
Go to the link in the OP and at the very bottom click on "Terms and Conditions." I am waiting for my "membership packet" to arrive and see if there are any "gotcha's" in it. Worse care I will cancel the plan and get a refund on it.
kirdroid said:
Just note that you should buy the device after you do the premium purchase protection enrollment. In other words this is not valid if you have already bought the tab.
You need to return the current tab, add this protection and then buy again.
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Absolutely. I repurchased my Tab at Amazon and sent back the new sealed one they sent me against the first order so they don't get stuck with one that was opened.
MisterEdF said:
Click on "View Terms and Conditions at the very bottom of the page listed in the link in the OP.
Eligible Categories:
Pagers
Mini Disks - Must be in original, unopened plastic wrapping
Audiotapes - Must be in original, unopened plastic wrapping
Videotapes - Must be in original, unopened plastic wrapping
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Click to collapse
damn, how long have they had this promotion? where can you even buy these things, especially brand new.
I call and asked about eBay items. The CSR said as long as they are new, it is covered. Also, anything that doesn't fall under inclusions/exclusions is by default covered. I'm still a bit skeptical... too good to be true?
Just something to read: http://www.huffingtonpost.com/tim-chen/premium-return-protection_b_817300.html
imdaShiy said:
I call and asked about eBay items. The CSR said as long as they are new, it is covered. Also, anything that doesn't fall under inclusions/exclusions is by default covered. I'm still a bit skeptical... too good to be true?
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Your response is exactly what I was told by the Amex rep pushing this at the mall on Thursday.
Since this is NOT insurance, damaged items are not accepted so they are able to resell of lot of this merchandise. It probably ends up on eBay! It seems they work with companies who take the returned merchandise and resell it. That plus the $50/person fees they get and the still limited amount they will pay you out ... they won't suffer. Also most people probably won't even use it after they pay for it. It even covers restocking fees.
Hmmm this is pretty interesting, and I probably would have considered it. But I've already got my Tab, and it's perfect so I don't want to end up returning it and getting a new one and have it end up having light bleeding issues or dead pixels.
Lol, I work for Coach.. There is no $600 Coach wallet (for men), though!
I just signed up. Hope this is legit! If it works as I expect it to, this is Godsend!
Wow. This program is very useful for a person like me because I always want the new thing.
So I called 3 different times to make sure it's legitimately useful. Electronics like ipads and tablets just have to have their original packaging and they have to look and work like new. So keep it in a case and save the box, don't tap dance on it an you'll be good. I gave an example about getting an iPad for my mom but she used it once and it's sitting in a box somewhere.
I just have to return my 10.1,enroll, and buy a new one. Ice Cream Sandwich drops around Thanksgiving and so does whatever Amazon is coming out with. This is future-proofing my purchases. Can't beat it.
Now....since the bionic looks like it might not be worth the wait, I might get an unlocked Galaxy S2, and return it to get an Ice Cream Sandwich Nexus 4g. My OG Droid is getting long in the tooth.
FlakJakit47 said:
Wow. This program is very useful for a person like me because I always want the new thing.
So I called 3 different times to make sure it's legitimately useful. Electronics like ipads and tablets just have to have their original packaging and they have to look and work like new. So keep it in a case and save the box, don't tap dance on it an you'll be good. I gave an example about getting an iPad for my mom but she used it once and it's sitting in a box somewhere.
I just have to return my 10.1,enroll, and buy a new one. Ice Cream Sandwich drops around Thanksgiving and so does whatever Amazon is coming out with. This is future-proofing my purchases. Can't beat it.
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Click to collapse
Ditto. I was thinking about the 10.1, but I was debating waiting for whatever the "next one" will be (which can become an endless loop with technology). This gave me the confidence to purchase without worry of having buyers remorse in 3 months. Thanks to MisterEdF.
Does anyone know if best buy charges restocking fees on tablet returns? If no restocking fees i may take this option and buy another cool tablet during holidays
Sent from my GT-I9100 using XDA Premium App
So I don't treat my phones roughly, so I don't put cases on them, that and the X feels great in my hand....not anymore. Its screen is completely shattered after one drop, luckily I could use Touchless controls to call ATT to get insurance...there goes 200 more dollars after I paid 270 for it 2 weeks ago. And since it's my second claim on insurance I lose the right to pay for insurance (I know right? The first claim was because the USB port on my inspire died but whatever) for a year.
Time to buy a case. Be careful guys. let this be a word of warning.
(Here's hoping they at least let me Motomake again but I doubt it.)
ShamanicEnzan said:
So I don't treat my phones roughly, so I don't put cases on them, that and the X feels great in my hand....not anymore. Its screen is completely shattered after one drop, luckily I could use Touchless controls to call ATT to get insurance...there goes 200 more dollars after I paid 270 for it 2 weeks ago. And since it's my second claim on insurance I lose the right to pay for insurance (I know right? The first claim was because the USB port on my inspire died but whatever) for a year.
Time to buy a case. Be careful guys. let this be a word of warning.
(Here's hoping they at least let me Motomake again but I doubt it.)
Click to expand...
Click to collapse
pictures?
Ouch I was lucky and saw the good folks spreading the Verizon discount code so I only dropped 140 on this, my favorite phone evar. I also don't use cases. Sorry to hear about your screen! Let us know what happens
Sent from my XT1060
Sorry to hear about your x!. Check out squaretrade.com next time for insurance. Their pricing is cheaper per month and best of all, NO refurbs! If they can't fix your phone in 5 days, they cut you a check for a new one. They're all I've been using since I got my ps3 a few years ago and was worried about it breaking
How did you drop it? Ive been looking for drop test videos for our phone but no luck
anotherfiz said:
How did you drop it? Ive been looking for drop test videos for our phone but no luck
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Bug landed as I was walking with my phone out, thought it was a yellow jacket, jumped, phone didn't jump with me.
I tried calling Motorola as well and it was the same price and a longer turnaround, I'll take the not paying for insurance for a year to get a phone asap, although it might just be a black or white one, I was able to get a case and protector for the X out of ATT but that's about it.
Picture attached.
And insurance says "You give us your 200 dollars and you LIKE YOUR BLACK PHONE"
Screw ATT. I sent a tweet to Moto/Motosupport with the picture too, of course there's no reply.
Keep pushing at MotorolaSupport, also try emailing them at supportforums [at] motorola [dot] com ... the guy who controls that twitter monitors that email.
Holy sweet handgrenades. I've now spent 8+ hours on the phone dealing with ATT/Motorola/Mobile Insurance, everyone wants 200 dollars to fix a phone that broke after one fall 13 days into ownership. Motorola has pushed me to sign paperwork to file an insurance claim then told me "Oh no you didn't have to do that" when it's their defective device. ATT is now on my side, but if Moto doesn't figure out their lives before the insurance claims clears....that'll be /fun/
I've been escalated to either level 2 or level 3 Motomaker support to see what they can do, although they've already heard my patented "voice of satan" telling them they're full of it.
ShamanicEnzan said:
Holy sweet handgrenades. I've now spent 8+ hours on the phone dealing with ATT/Motorola/Mobile Insurance, everyone wants 200 dollars to fix a phone that broke after one fall 13 days into ownership. Motorola has pushed me to sign paperwork to file an insurance claim then told me "Oh no you didn't have to do that" when it's their defective device. ATT is now on my side, but if Moto doesn't figure out their lives before the insurance claims clears....that'll be /fun/
I've been escalated to either level 2 or level 3 Motomaker support to see what they can do, although they've already heard my patented "voice of satan" telling them they're full of it.
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Click to collapse
i'm struggling to understand how "its their defective device" when you dropped it.
sleepyguy007 said:
i'm struggling to understand how "its their defective device" when you dropped it.
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I agree how is it it defective if it broke when it was dropped by the user.....?
†<><†
Dropped my phone off the top bunk of a bunk bed. Fell flat on the screen; not a scratch on it. I know use an otter box case, just in case
Sent from my awesome All White Moto X
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It's that sense of entitlement people have these days. Blame someone else for their own error. You dropped it dude, The defect is not in the phone.
Sent from my XT1058 using XDA Premium 4 mobile app
I fail to see how dropping a phone is anyone else's fault.
gunnyman said:
I fail to see how dropping a phone is anyone else's fault.
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I agree, Unfortunately if the screen is cracked from a fall/drop, it doesn't matter if it happens 13 days after or the minute you walk out of the store.
sleepyguy007 said:
i'm struggling to understand how "its their defective device" when you dropped it.
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gunnyman said:
I fail to see how dropping a phone is anyone else's fault.
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Click to collapse
(This preword was written after the following post was completed, if any one feels I'm attacking them I apologize and I try to explain why I feel dropping it shouldn't have caused the extensive amount of damage. I've been told 4 different things by 5 different people within ATT/Motorola and the one thing I despise most is terrible service, this has gone from being a phone issue to being a support issue in my eyes.)
Because anything you pay for should not be this weak. It fell three feet. If it had just a surface crack, I'd be fine and suck it up and deal. This phone is destroyed. The screen is cracked just like the old iPhones, the phone casing is rattled enough that the volume buttons have slid into the casing of the phone a bit.
Should I have had a case on it? You know what I'll give you that point, it may have cushioned the blow and prevented the issue, but do you really believe something you pay money for should require extra protection to survive a fall taken during normal usage? That kind of thinking gives manufacturers the ability to put out inferior devices build wise, which to most of us here sounds like something that should come with the territory, but it shouldn't.
Nobody should pay 200+ dollars for a device, use it like any normal person, and have it break like this 13 days into owning it, if I was an extreme sports person (I'm 6'4 and uncoordinated so no) or if this was about a year and a half (even 6 months) into owning the device but this isn't the result of mishandling. It screams horrible build quality
In 10+ years of owning mobile devices, the only thing I've done to my phones is bend one USB plug out of shape. Besides keeping the device on a memory foam pillow, I've treated my Moto X extremely well.
I will accept that I dropped it. I will accept there was no case on the device. I will not accept that one mixture of those two facts will completely wreck a phone. Should Motorola/ATT have questions? I think a few are acceptable, but they should also stand by their customers who trust them not only with what is becoming a bigger part of their lives, their mobile service, but with their hard earned cash.
Maybe I'm idealistic and believe too much in the rights of the consumer but "You shouldn't have dropped it" just doesn't cut in my book when the damage is this extensive.
ShamanicEnzan said:
Because anything you pay for should not be this weak. It fell three feet. If it had just a surface crack, I'd be fine and suck it up and deal. This phone is destroyed. The screen is cracked just like the old iPhones, the phone casing is rattled enough that the volume buttons have slid into the casing of the phone a bit.
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Click to collapse
People will say that sort of thing till something similar happens to them. Good luck man; hope you can figure something out. And next time, case, case, case!
Sent from my Galaxy Nexus using Tapatalk 2
ShamanicEnzan said:
Holy sweet handgrenades. I've now spent 8+ hours on the phone dealing with ATT/Motorola/Mobile Insurance, everyone wants 200 dollars to fix a phone that broke after one fall 13 days into ownership. Motorola has pushed me to sign paperwork to file an insurance claim then told me "Oh no you didn't have to do that" when it's their defective device. ATT is now on my side, but if Moto doesn't figure out their lives before the insurance claims clears....that'll be /fun/
I've been escalated to either level 2 or level 3 Motomaker support to see what they can do, although they've already heard my patented "voice of satan" telling them they're full of it.
Click to expand...
Click to collapse
Don't drop your phone. The fact that it cracked up is not a reflection of the Moto X quality. It's the fact that "chance favors the prepared mind" as somone once said. Every time I switch to a new phone, there's always a thread like this one. Somone drops it and it blows up. That's all on you unfortunately. It sucks, we're all here for you, but there's no other alternative and that's why they sell insurance in the first place.
I got lucky many times with my Razr. My wife was lucky many times with her Iphone 4, until one day it dropped "JUST RIGHT" and el-cracko. But, completely her fault for dropping the phone.
If you rear end someone with your new car, you can't just claim it should have gotten damaged for such a light "tap".
ShamanicEnzan said:
(This preword was written after the following post was completed, if any one feels I'm attacking them I apologize and I try to explain why I feel dropping it shouldn't have caused the extensive amount of damage. I've been told 4 different things by 5 different people within ATT/Motorola and the one thing I despise most is terrible service, this has gone from being a phone issue to being a support issue in my eyes.)
Because anything you pay for should not be this weak. It fell three feet. If it had just a surface crack, I'd be fine and suck it up and deal. This phone is destroyed. The screen is cracked just like the old iPhones, the phone casing is rattled enough that the volume buttons have slid into the casing of the phone a bit.
Should I have had a case on it? You know what I'll give you that point, it may have cushioned the blow and prevented the issue, but do you really believe something you pay money for should require extra protection to survive a fall taken during normal usage? That kind of thinking gives manufacturers the ability to put out inferior devices build wise, which to most of us here sounds like something that should come with the territory, but it shouldn't.
Nobody should pay 200+ dollars for a device, use it like any normal person, and have it break like this 13 days into owning it, if I was an extreme sports person (I'm 6'4 and uncoordinated so no) or if this was about a year and a half (even 6 months) into owning the device but this isn't the result of mishandling. It screams horrible build quality
In 10+ years of owning mobile devices, the only thing I've done to my phones is bend one USB plug out of shape. Besides keeping the device on a memory foam pillow, I've treated my Moto X extremely well.
I will accept that I dropped it. I will accept there was no case on the device. I will not accept that one mixture of those two facts will completely wreck a phone. Should Motorola/ATT have questions? I think a few are acceptable, but they should also stand by their customers who trust them not only with what is becoming a bigger part of their lives, their mobile service, but with their hard earned cash.
Maybe I'm idealistic and believe too much in the rights of the consumer but "You shouldn't have dropped it" just doesn't cut in my book when the damage is this extensive.
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Click to collapse
It's glass. You cannot predict how it will break. I have seen devices fall off of a roof onto concrete and come away fine. I have also seen a phone fall from 2-3 feet onto carpet and the screen shattered from top to bottom. It has everything to do with how and what part of the device the impact occurs and nothing to do with build quality. Glass is glass and it breaks, period. I really feel bad for you and don't want to come across as an ass but when you are dealing with screens made of glass you can't blame build quality on a drop.