Database Users

Need help (Qtek2020)

Hi all
yesterday, while trying to put my device into my jeans pocket, i left it and it fall down to the ground... No damage at the moment after a first check... everything ok... BUT... after coming back home, i've put it into the connection base and anything happened... i've tried softreset but anything happened too.... so i've noticed, looking at the bottom of the qtek, that the port for the cable/base connection wasn't ok.
Here is the problem.... i get no activesync connection or power charging because the port is damaged... i've found that this port moves in every direction and so it isn't well attached to the mainboard. So i decided to disassemble the device to understand what is the problem whit my qtek.
After disassembling it, i noticed that the port has lost the weld that locks it to the mainboard...
And now??? What to do??? The port is completely detached and i think that there is no way to weld it again to the MB.
I'm out of warranty time too and i think that the warranty doesn't cover this kind of problem even because the technician will understand the reason of the unwelding.... and even because i'm not using my original rom from qtek....
So i thought one thing... is there any way to find a cable to connect the device from the port that i found just under the battery??? Where can i find the right cable??? And will it be usefull to get back again all the functionalities???
Please help.... i don't want to break up from my qtek so soon.... and i would like to wait few months before to buy a new device... (universal).
Hope someone will give me some advices... or suggestions.
Bye.... MINDGAP.

Anyone's got an advice for me??? Anyone can help???
I'm in troubloe here and i would like to understand if i could make my own cable to use from the back door port that i found under the battery cover of my device.
I tried to look in the himalaya wiki page but i found anything about this port.... only connection for the main port... that i can't use anymore because it's completely distroyed....
Please help me i can't believe that i'have to throw away my pocket pc only because of this problem....
What i would like to understand is if i can weld the port back again to the MB or even to give power from the port that is placed under the battery to use it only like Navigator in my car.
Please let me know if i can find a cable or a different solution in order to get my device back with all functionalities... i could even send the device to someone who could repair it and send it back again.
I would pay to have it back repaired.
Hope someone will help.
Thanks and have a nice day!

some images from the disaster!!!!
ok... here u are some images taken this afternoon.... featuring my POOR DEVICE..... terribly wounded.... almost dead!!!!
Hope these images will help you in trying to find a solution....
THIS IS THE SITUATION HERE.......
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THE CONNECTOR IS FULLY DETACHED FROM THE MB.... AND I DON'T KNOW WHERE TO BUY ONE BRAND NEW... OR IF I CAN USE THIS ONE AGAIN.......
HERE U ARE TWO IMAGES OF THE MB WITHOUT THE CONNECTOR... AS U CAN SEE.... THE MB IS NOT DAMAGED AT ALL..... AND I THINK THAT THERE COULD BE A WAY TO RESOLD THE CONNECTOR......
ONE DOUBT ABOUT THIS LAST PICTURE.... IS THE SECONDARY PORT USABLE???? WHERE CAN I FIND A CABLE OR CONNECTOR THAT MATCH WITH IT????
LAST PICTURES SHOW THE STATUS OF THE CONNECTOR AND THE CAGE THAT PROTECTS IT.... IS THERE ANYWAY TO USE THEM AGAIN???
I HOPE THAT SOMEONE HAS SOME SOGGESTIONS FOR ME BECAUSE AFTER A SEARCH ON THE FORUM I FOUND ONLY INFORMATION ABOUT THE CONNECTORS BUT NOT IF IT IS POSSIBLE TO SOLDER AND TO BUY A NEW ONE.......
Thanks in advance just for reading this post.... and thanks much more for answering.....

Mindgap,
go to www.ipaqrepair.co.uk, order the Switch Board Socket 22 Pin (3800 Series)
Product code: 204
link is:
http://www.ipaqrepair.co.uk/view_product.php?product=204
I think your device will be good as new.
good luck
ATC

Thanks for everything u did for me ATC.....
I hope my device will be back soon...
Best regards.
Mindgap

if this is still a problem for you and all else has failed then I would be preperd to try and resoulder the connection for you I do have all the right equipment and I have experance as I have chiped sevreal Xboxs and thay have a fue fiddley bits plus I was traned to militry spec in solderin at EEV but there is no garantee but from what I have seen I may well be able to do the job. You can pm me in here and I will be watching this thred.

...
Well I've had also this problem once. I have broken this connector off the board with the charging adapter from charger. Anyway it isn't too difficult to repair that if you are a bit handy. Just use a micro-solder and carefuly sold the connector back.
Important:
1. Don't plug the battery while you repair that!
2. Use the rosin to prevent decant the pewter on the pins
3. Use the pewter-suction band to remove the pewter from the connector if is it too much
4. When finished,use a mechanical tools to remove the rest of the rosin. Don't use alcohol based solvents(I have damaged the JoyStick with Isopropyl-Alcohol)!
5. Ensure that all pins are solded separately and no pins are bridged by soldering!
Probably this will result as a Hard-reset,because the repair will take probably more than 30mins without battery or you can short-circuit the backup battery. Therefore backup all your data(WM5-Only RAMdisk).

In the meantime, you could still communicate with your wounded beast say using Activesync over Bluetooth (that will sort out your sync issues and allow you to have an up to date copy of your data). Similalry if you have or can get an SD card you can dunp copies of data onto that too.
Also if you can get your hands on a second battery quickly enough, use the cradle to keep one bat on charge while using the other in the device. Regularly swap over will mean that you can at least use your Himam until you are in a position to solder new/old parts.
Regards - Mallow1

Can some one post a topic or a detailed manual on how to disassemble the hima?
Regds Aldo

...
You need to remove the black antenna cover. After that is it easy. Just few screws. Remove all parts in cover neighbourhood(card,stylus,antenna connector cap). Then release both hooks located at the top of the battery with your nail or small screwdriver pushed into the stylus hole and at the volume-slider location. After that release fixings in surround of the card slot. Do it easily and carefully! Otherwise you can break the plastic. You can find also the service manual at wiki.xda-dev,but DON'T do it that way! That procedure is wrong.

Disassaemble
Can anyone send some pictures on how to disassemble the qtek. Which screws do we need to pull out and how do you do that?

hi i did assemble the connector my self , but i m in Egypt , Cairo ...if you like call me on my handy
+20123382923
Jimmy Rag

Black lines on display when screen freezes

Since a few weeks, at an increasing rate, my screen tends to freeze completely. This usually happens while entering a program, or after a few seconds when I'm playing music in the Windows Mediaplayer. It also happens when my Wizards wakes up when I receive an incoming call.
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Some remarks:
- no overclocking installed
- sometimes the things displayed start 'shaking' a little before it shows the barcode
- music continues to play, and thus the wizard itself doesn't freeze
- when I push the 'on/off' button to make the wizard go standby the black lines dissapear slowly
- when I push the 'on/off' button again the lines have vanished and the wizard works just fine... but usually it freezes up again after a very brief moment
I've re-installed the ROM, even different ROM's. Nothing seems to work.
Who knows what this problem might be?

If you've done a hard reset and it doesn't make any difference, then I'd say it's a hardware problem and you need a new phone.

markgamber said:
If you've done a hard reset and it doesn't make any difference, then I'd say it's a hardware problem and you need a new phone.
Click to expand...
Click to collapse
I've even changed the ROM several times, hence done a hard reset.

same problem as above!!
most probs a bad batch..and we got it from t-mobile

SBouri said:
same problem as above!!
most probs a bad batch..and we got it from t-mobile
Click to expand...
Click to collapse
Mine is also from T-Mobile (so it actually is an MDA Vario). Mmm, sucks. Hopefully I can turn it in for a free repair.

Hi,
I've just got the same problem on my T-Mobile MDA Vario.
I'm in the UK and tried to contact UK T-Mobile but I've received no further response after telling them that I bought my phone from Ebay and I was not their account holder.
Can anyone have an advice? Thanks!
BUSPBP

My MDA Vario has also started doing the same. Can somebody please help??? :'(

As far as i know it is a faulty connector tape between main unit and screen. should be easy to repair in any service point. i have the same problem as i mentioned here:http://forum.xda-developers.com/showthread.php?t=321078

banannq said:
As far as i know it is a faulty connector tape between main unit and screen. should be easy to repair in any service point. i have the same problem as i mentioned here:http://forum.xda-developers.com/showthread.php?t=321078
Click to expand...
Click to collapse
How did you figure out it is the connector tape?

Because thing like this occurs ONLY and INDEED ONLY as a result of damaged connector tape.
I haven't read about a single device with this symptom that had this problem caused by something else tham connector tape.

Thanx. Will have to look for a place where they would repair/replace the connector. Funny thing is, only MDA Varios seem to be exhibiting this problem.

Nope, I've got an xda mini s (o2) and the same problem. Mines only goes fuzzy when the keyboard is not open, but it is very annoying.
Btw.. as for the faulty connector tape between the main unit and screen, is there anywhere this can be bought?

I have the same problem and have diagnosed it as the connector tape too. So far I have not seen them available anywhere. I did ring up PocketPC Tech in the US and they said I would need to replace the screen (presumably because the screen is sold with a connector tape assembly too?)..
I find I can solve the issues by turning the device off and holding the LHS of the housing down on the LCD slightly. Then I can turn it back on and it's ok. I also tend to find the problem occurs more frequently when the device is cold (poorer connection I assume).

Mine Fades to White
Hello everyone.
My HTC Started doing the same (Fading to white on wake).
I never had this problem before. It happened when i updated the ROM; from the original WM5.1 to 6.1.
As i'm not the technician here; you shouldn't take my opinion as granted.
It can also be the screen "tape"; since my HTC TYTN has a minor scratch on the Screen Tape.
To solve this problem i do 2 things:
1- If it didnt stuck; press the power button to put the device in standby; and then press it again to wake up.
2- If the device went stuck; remove the battery at least for 3 sec. and boot it to the bootloader. (also figured that when it doesnt boot with the boot loader or else; it can be "revived" with the usb cable plugged in; and doing the bootloader step).

Is my vibration motor dead / disconnected?

Hi everyone,
My Hermes does not vibrate anymore, there are two possible reasons as I see it:
1. I dropped my phone on monday, the battery cover came off and the battery fell out, the phone seemed to be fine after I put them back (most likely)
2. I upgraded from radio 1.18 to 1.27 (unlikely)
Those are the only two recent events which have happened to my phone, and as I doubt the radio has anything to do with the vibrator motor I assumed that when I dropped it, the motor broke off its contacts or something.
Things I have tried:
1. Upgrade to AKU 3.3 (previously running SA 1.35)
2. Downgrade radio to 1.18 again (no luck, back on 1.27 now)
3. Hard reset
4. Soft reset
5. BL 1.01, 1.04
6. Various combinations of all of the above
I have come to the conclusion it must be a hardware issue. I've looked at pictures of the inside of the Hermes but nothing is obviously the motor - could anyone point it out to me on an image? I'd like to have a look at it and if it has broken off its contacts, solder it back on, or buy a new one and install it if it is broken.
Also, are there any programs that can test the vibration definitively? It doesn't vibrate when I am rung or texted, even though the setting is to vibrate, and it doesn't vibrate when I toggle vibrate mode from the Comm manager.
Many thanks

unfortunately your not the first to suffer this problem:
http://forum.xda-developers.com/showthread.php?t=293004
i know that's not really of much help, in terms of fixing the issue. but i think it proves that it is some kind of hardware fault that many of us are experiencing. i've had this problem for a while now, and yeh, its very annoying, but I dont trust t-mobile enough to give it back to them to get it fixed because other than that everything else works fine, and in my experience if i get it repaired its bound to come back with even more problems

Thanks for your reply, I had read that thread but unfortunately for me I bought this phone off eBay (for £245 after O2 wanted £260 to replace my Wizard...) so I have no warrantee.
I am an electronic engineer so I'm not afraid to get inside either, if it is an obvious and easy-to-fix fault (wire needs resoldering or something) I will let everyone know.
Don't suppose anyone can point to a picture showing the motor could they?

Oliy said:
Thanks for your reply, I had read that thread but unfortunately for me I bought this phone off eBay (for £245 after O2 wanted £260 to replace my Wizard...) so I have no warrantee.
I am an electronic engineer so I'm not afraid to get inside either, if it is an obvious and easy-to-fix fault (wire needs resoldering or something) I will let everyone know.
Don't suppose anyone can point to a picture showing the motor could they?
Click to expand...
Click to collapse
The motor is on the back cover and contacts the mother board via spring contacts. It is possible that a sharp knock could flatten these contacts and stop connection to the board. This would be an easy fix - bend contacts back to original position and all you need is to take back cover off!!
Mike

I have fixed it - I opened up the case (just took off the back cover - this voids your warrantee) and it is located at the bottom. It has two spring loaded pins which contact the main board, and one appeared to be bent slightly out of shape. After bending it back I reassembled and everything works again!
Thanks for your reply Mike, I had actually just got back from my mate-with-the-T6-screwdriver's house where I fixed it when I read your post!
Thanks all

A hard knock can bend the Vibrate Motor's copper spring contacts enough to make them lose contact with the board. In other cases contact may be poor due to some oxidisation on the contacts.
For those who are not worried about their warranty, giving those contacts a tweak back into shape would not be a daunting task. 4 screws on the back cover, remove sim card AND Micro Card and with a bit of patience ease off back cover. That's all the dismantling needed .
Do remember to line up the little macro toggle arm on the camera with its catch on the cover when putting back together. First time I did this I forgot, got everything all screwed back and then discovered the camera macro arm was not lined up with the switch on the casing. So i would check the macro switch is working before finally putting screws back in.
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Some people are able to get the motor to re-establish contact with the m/board by giving the device a few sharp taps on the bottom edge. This can work provided the spring contacts are not excessively bent. Worth a try especially for those with a warranty for whom opening up would be warranty voiding.
Cheers
Mike

Ahh...so that's why my Dopod838Pro is not vibrating at times...I knew it had something to do with the amount of times I dropped the phone...(lol) well, I will try this solution and get back to you guys.
Thanks for the info Mike.

Getting no signal after a hard fall

Anyone can help me, my TyTN fall from my home stairs and I can't get signal after that.. I checked at the "Device Information" in the setting and it shows no Radio ROM.. so I try to install the radio ROM but im getting error during the installation.. I believe it is the hardware faulty and appreciate if anyone knows what is it and where can i get the replacement of the hardware..
FYI.. my TyTN can still be operated, its just cannot get the signal..
Thanking everyone's help in advance....

i'm not sure if you resolved the issue or not, but i'm selling an AT&T 8525. I'll sell it to you for $300 shipped as long as you live in the usa.

I'm not familiar with the insides of the phone, but there are a few options. 1, open it up and find out what's wrong. There could be a connector or circuit that broke and would only require minimal effort to fix. 2, find out if HTC can repair it for you through non-warrenty repair. 3, buy another phone online(like through ebay) that's only good for parts and use it for repairs.
Of course, if you don't feel up to opening it up, you could always find a friend or repair shop that might be willing to try.

ok one of these days i am going to write a book on how to re-attach antennas as the one in the TyTN is similar to the herm100 i presume
you cant miss it, its a big gold rod that slots into a V clip on the main board, a serious jolt could pop its loose, but it wont take much to pop back in, just be careful when you put the cover back on

Yep, there it is top left
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And here it is disconnected.
However, I'm not convinced there is sufficient space available for that pin to disconnect while the casing is in place. My fear is a more destructive M/Board fault.
Mike

he could have shatterd the V clip off the board

It's more likely the golden connector from the picture got disconnected than that a board or chip broken. It would require the CASING to break in order for the board to break.
Open it up, take a chance. It's not so hard, just scary the first time.

alkizmo said:
It's more likely the golden connector from the picture got disconnected than that a board or chip broken. It would require the CASING to break in order for the board to break.
Open it up, take a chance. It's not so hard, just scary the first time.
Click to expand...
Click to collapse
We could take bets on what it is! No that wouldn't be fair would it
I agree it's worth opening up to check the connection. Depending on how hard the fall was it could be a variety of things. Don't agree that the motherboard can only crack if the casing breaks though - I've seen many examples of cracked m'boards and hardly a scratch on the case.
The OP seems to have disappeared anyway!
Mike

Thanks for the replies.. i've just been busy lately..
Will try your suggestion later to check the golden connector 'coz i've been opened it up many times already so its not a scary things to do for me...
will report back the results

hey again mates..
I already check on the golden connector and it seems fine.. everything is in contact and no physical crack was found or whatsoever...
I believe my TyTN is having the same problem with the one in this thread because I have similar symptoms like
1/ i can't flash radio back (the process hang in a middle of the flashing progress).
2/ there's no Radio & Protocol version in the "Settings->System->Device Information"
3/ no IMEI in the "Settings->System->Device Information"
Anyway, Is there a way to write the IMEI no. for the TyTN? maybe if there is an IMEI no. in the TyTN then can I flash the radio ROM.. i think.. and its worth trying (if possible) . or maybe its a hardware problem like in the thread above...

same wif my herm100 hard fall and no more signal
think tat is crack in gsm chips,u just look forward on gsm chips to replace ur old 1,then should be fine and work well ^^

SM-T580 Black Screen

Hello,
While listening to music today on my tablet, I noticed my screen was black. I tried turning on and off with no prevail. I could still hear music before I tried to boot into recovery.
After booting into recovery the screen would still not turn on and I no idea where to turn.
My device is rooted and running custom firmware.
Thanks in advance

Let the battery drain out completely or open up the tablet and disconnect the battery for 5 minutes. That may fix your problem. There is a youtube video on that.
Sent from my [device_name] using XDA-Developers Legacy app

Thanks a million!
It worked! I searched on YouTube on how to disconnect battery and it was so easy I was able to do it with a credit card in the front seat of my truck!!!
Thank you again for the extremely fast reply

We are facing this problem in the sm-t580m model - in a few tablets (around 14)
May you pass us the video please professor?

Opening tablets!
I’m not able to post the video.
But I Googled, “how to open tablet” and found some redneck looking guy opening it on his front porch.
I use an old credit card to open it from the edges. And i actually went back to the credit card because the tool I used from a phone repair kit kept breaking.
If you need I can make a demo. Let me know!

ProfessorEmeritus said:
I’m not able to post the video.
But I Googled, “how to open tablet” and found some redneck looking guy opening it on his front porch.
I use an old credit card to open it from the edges. And i actually went back to the credit card because the tool I used from a phone repair kit kept breaking.
If you need I can make a demo. Let me know!
Click to expand...
Click to collapse
Thank you, a demo would be useful.
we used to use the cards to open tablets - but not samsung- it's difficult i saw it.

Hopefully this video will work
https://youtu.be/E4lxpTNGSpM
After opening, remove protective tape and unplug the ribbon cables (one at a time). A smaller one and a longer one laying over whole battery. Wait five minutes, plug back in, and reassemble case.

ProfessorEmeritus said:
https://youtu.be/E4lxpTNGSpM
After opening, remove protective tape and unplug the ribbon cables (one at a time). A smaller one and a longer one laying over whole battery. Wait five minutes, plug back in, and reassemble case.
Click to expand...
Click to collapse
Don't use metal prying tool, especially for novices because you will damage the LCD frame and case easily. Do carelessly like the guy in video will easily damage the case.
Remove the battery first is important step because disconnect and reconnect cables may cause a short circuit if you don't insert them properly.
Remove the white and small cable is not necessarily because it connects speakers and home button to mainboard. The main problem of black screen is from a loose LCD cable, like this one, the line on the cable is below the line on mainboard which indicates it got loose and you'll have a black screen.
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So someone removed battery cable and other two cables and think it fixes the black screen problem is not correct. What he did actually fix the problem is reseating the LCD cable.
You should discard the OEM tape and use your own tape to secure the black LCD cable, use as much as you can because the connector is too weak to hold a long cable like this one.

Awesome
Thanks for the insight..!
I admit I don’t know exactly what I’m doing, but watched some videos on how to solve the problem.
I do notice though that after the screen blacks out, if I leave the tablet on until the battery fully drains and plug it back in, it corrects the situation as well..? Idk what that is about but thought I’d throw it out there.
Anyways thanks again for your help and insight!!!

Reseat the battery might fix the black screen but 90% of the time it’s from the loose LCD cable.
Normally, I reseat the battery first, plugin and the battery icon doesn’t show up, then reseating the lcd cable is next step. Always disconnect battery when doing reseating cable to avoid short circuit.

Many many thankz for the info Beut, it fixed the black screen on my sons Tab, after opening the tab i checked the lcd cable and voila the line was not straight. I pushed the cable back in,
so that the line was really aligned, tried the tab and got a lot of kisses and hugs from my kid .
So many many thankz from a happy Dad and Son

Thank you, I have been able to recover my T585 too, I reseated the batery and lcd connector and the black screen problem was fixed.