Hello,
I don't understand what is the difference between these 2 icones in Pocket Outlook. (see attachment)
somebody can explain to me... i find nothing in doc or on microsoft website.
thanks,
Garou
Two mail icons
I have often wondered the same thing. From their behavior I beleive the one with the hand connects the PDA to the mail server and then just checks the mail server for new mail and grabs new mail headers. The icon with the 2 envelopes seems to download any new mail with attachements according to policy and send any qued mail.
If you're just using POP accounts, these icons don't dramatically differ in funcionality, but if you're using an Exchange activesync mobile profile, the first button will connect you to the server and continue checking for new messages depending on your profile settings, and the second will just send/receive your mail once only.
Some time ago I raised this problem in connection with my TyTN II and got no real response.
As exactly the same problem affects the Touch HD I thought I would ask again here.
If an email with an attachment is received from a POP3 mail server it is only possible to see the attachment if the email was sent in Text format. If the email was sent in HTML format the attachment although downloaded remains invisible.
Essentially if an email with an attachment is received via POP3 in Text Format then both the message and the attachment are received by the Touch HD and the attachment can be opened by clicking on the link in the message.
However, if the same email is sent in HTML Format the message and the attachment are again received by the TyTN but there is no link to the attachment in the message and it cannot be opened.
If the same emails are collected from Outlook via ActiveSync all the attachments are visible and can be opened irrespective of whether the email is in Text or HTML Format. Likewise if one uses an alternative mail program such as Flexmail the attachments can all be seen.
To make matters worse it seems as though the "hidden" attachments are saved with the message on the device itself rather than on the Storage card so could rapidly eat up the available memory.
I therefore wondered if anyone had found a solution to the problem.
Many thanks
I recently switched to activesync from imap (connecting to Gmail) and notice that attachments in messages are not showing up. My settings are to download all attachments regardless of size. Using imap the same message does show the attachment.
any ideas? Anyone come across this before?
thanks,
I'm having a problem with outlook and mail attachments.
I've received a number of emails which have another email attached. If I try and open the attachment I get the message "The attachment is of a file type that could be unsafe, etc, etc."
Therefore if I go to safe the attachment by using "Save As....." it wont let me select the type of file, I just have to save it. The file is therefore saved without a file extension.
Consequently, seemingly the only way I can open the file is to run up word and open it from there, the file opens, but the header information text is readable but the main message would appear to be in ASCII hex.
This is very frustrating Is there a fix? Have I missed something obvious??
How long should one wait before bumping?
I suspect not many people get emails embedded in emails anymore, so it's probably not something that is that common. I'll have a play tomorrow, see if i can reproduce it.
Do the embedded emails have the .msg extension?
Emm, you are not really being clear... Are you talking about emails in your outlook mobile? If so, why don't you check what the emails are on a desktop computer? See what the attachment is there, and see who is the sender and what kind of email it is. Could be a virus, who knows.
Jace770 said:
How long should one wait before bumping?
Click to expand...
Click to collapse
I've just tested it with my HD2, and it works fine with a .eml attachment. It is on base settings (I hard reset this morning) so maybe it is a program or setting you've added?
I have encountered the same problem.
I think it happens when someone tries to forward a mail and i don't know if this is significant but it always happens for me when someone tries to forward and email from an aol account. (not sure if aol does something when forwarding)
I haven't yet found a way to read it on the hd2 but whenever I check it on my pc it displays fine.
OK, I understand the confusion. I'll try and put it into perspective; imagine the scene:
You're at the car hire desk, following a delayed and very frustrating flight. You need the hire car booking code for the nice lady so she can give you your car. It's late and the work office is now empty.
You know you've been email'd the booking code from the office.
However the office has used that nice trick in XP Outlook where you select several emails, click forward and add the address.
The selected e-mails arrive as attachments on a new e-mail.
You 'click to save' the attachment, the attachment being the e-mail with the booking ref. Only to find you have no means of viewing it.
Lady behind desk not very impressed by HTC phone and wonders why I didn't buy an Iphone like everyone else. Being a lady behind a desk she is not interested in Snapdragon!!
The end result. Get laptop out, wait an age for it to boot up, log-in, no wifi, so copy saved attachment over to Laptop from phone. Give it a .msg extension. All is well in the world.
Life shouldn't be this complicated!
Just run a test for ya, sending from outlook 2007, by selecting 4 inbox emails and choosing fwd, sent to my outlook sync account, and to another pop server i check only from the phone.
Attachments went with .eml extension.
No problem opening on teh phone, even when i then forwarded the email on as a fwd, so they were double nested.
Must be office xp? what extension does it give the mail attachments?
samsamuel said:
Just run a test for ya, sending from outlook 2007, by selecting 4 inbox emails and choosing fwd, sent to my outlook sync account, and to another pop server i check only from the phone.
Attachments went with .eml extension.
No problem opening on the phone, even when i then forwarded the email on as a fwd, so they were double nested.
Must be office xp? what extension does it give the mail attachments?
Click to expand...
Click to collapse
Thanks for that. It got me thinking. It would appear to be an issue with my Sky E-mail account, although the phone isn't completely blameless.....I'll explain;
If I forward the original e-mail plus attachments to my Hotmail account from Outlook XP, it arrives on my HD2 with the attachments properly recognised, and as you say, you can open the attachments.
However, If I send the same mail from Outlook XP to my Sky email account, when I logged online to view the emails plus attachment, Sky (aka Google) 'decodes' the attached e-mails and appends to the end of the original e-mail.
If I forward the e-mail from Sky Online back to either Outlook XP, or Hotmail the e-mail arrives with no attachments, just the text fom the attachments appended to the original e-mail. You still with me?!
However, this is not the case with the HD2! They still arrive as attachments, but they're unreadable!!
So this is going to be a no-win situation. Google will blame Microsoft, and Microsoft will blame Google (aka Sky).
Unless anyone has any other bright ideas, looks like I'm 'Donald Ducked'
(this is just a thought)
try checking the sky account for a setting that may be forcing send in plain text rather than html?
A Fix?
OK, I have a fix.....
If I forward the message from my Phone's IMAP SKy account to my Hotmail account, Hotmail can decode it, and recognises the attachments as e-mail. I can then open the attachments on my phone.
Bizarley, if I do the same but to My Outlook XP account, it too doesn't recognise the attachments, and refuses to let me open them!
All a bit weird, but I have a work around.
Thanks for your help everyone, it got me on the right track.
And sorry HTC for assuming you were at fault.
samsamuel said:
(this is just a thought)
try checking the sky account for a setting that may be forcing send in plain text rather than html?
Click to expand...
Click to collapse
I checked it out, no such option. In general the Sky IMAP email is working well, I can receive HTML based emails no problem. Just this single strange phenomenon with attached e-mails.
As someone has already said, it's not a situation you get very often. At least I have a relativly quick workaround should it happen again. Although the idea of sending an e-mail back to yourself is probably prohibitive if the attachment is very large.
I am wondering if anyone else is experiencing the issues I am and if they were able to correct it.
I have two gmail addresses, One personal and one for business.
I have Thunderbird 3.0.4 setup on my laptop using gmail's IMAP
gmail online and Thunderbird on my laptop work good together and they both match (Messages/folders) as they sync constantly under IMAP.
I get my HD2 on the 24th of March. I set up both my personal and business email addresses on my phone (Using IMAP) with settings to download all messages... I click send/receive and nothing downloads to my phone...
None of my sent or to do messages sync with gmail and show up in my folders on my phone....
When new mail comes in sometimes I get it, sometimes I don't.... When I get home and check my Laptop I find all kinds of emails that my phone never got.
If I send an email from my phone, it sends fine, receiver gets the email ok but again, there is nothing in my sent folder (even with the "save sent mail in sent folder checked in settings)
I understand the purpose of IMAP is so all email clients sync and share the same information. This isn't the case with my phone.... I've deleted my email accounts and reinstalled them paying particular attention to the settings and each time I have the same end results....
Is anyone aware of a problem with this email client on the HD2.....or could it be gmail? I dunno, I can say I've never had any problems from gmail or Thunderbird before so it's very annoying not getting my email, especially my business emails
I even emailed gmail tech support and they said its my phone.... I guess I should of expected that response.
Anyone got any suggestions???
Thanks
Nobody????
Nobody at all???