Database Users

[Q] Has anyone had luck with warranty after root?

Has anyone had luck with getting a replacement thru warranty after being rooted? my vibration stopped and the warranty dept said they will send me a new phone... but also said i could pay the full price off the phone if the warranty dept finds i voided my warranty. this has me scared, im tempted to just pay the deductible on insurance rather than be at risk for the full price.

What firmware are you on? You can remove root.

jd1639 said:
What firmware are you on? You can remove root.
Click to expand...
Click to collapse
currently removed root and on mf3... but i was amdl and removed root, as soon as i removed root it prompted me to install mf3, so i did. i guess im more curious if someones been denied due to havinig had root, assuming anyone who would of sent theres back would of removed root, but like they found traces of it

I've seen a lot of people here use warranty claim and none of them reported any problems. If you're unrooted no one can tell if it was rooted. I've personally sent two devices in over the years and had no problems. Both of them were rooted.

I was like that too (rooted on MDL though)...but I had to RMA to Samsung regardless. My LCD screen had discoloration and lines on it. It's in this topic if you're interested to read: http://forum.xda-developers.com/showthread.php?t=2395948
But in short. I called Samsung and made a repair ticket. Sent it to Samsung using free 2day air UPS they gave. I put a sticky note on my phone mentioning "Hardware problem - screen is weird".
I got my phone back 2 weeks later with everything fixed. Upon inspecting the receipt and email they sent me, everything was free because of my valid warranty. Once I found that out I was happy since I was worried about paying for some stupid fee :S
Unfortunately, they updated my phone to MF3, might have left my phone on for awhile during the repair and it auto-updated.

ok cool, i feel better about sending it in now. im sure i will still be wondering for a couple weeks until they clear it lol. thanks

[Q] Bought a "new" note 3 from ebay...

Supposedly untouched brand new in box "unlocked". When I went to give it the ol rootaroo found the knox at 0x1. So here is my question.
Other than screwing me out of the warranty, what other problems will this cause me?
It's a tmobile. What happens when kit kat comes along, or any other update, am I going to be able to update? As of now, there are no roms, so I am stuck with what samsung sends down the pike and if I cant even get that then what good is the phone. I put in an open case, but if it's not going to screw me up too bad, I might just keep it. However, at 649, for another 50 I can buy one straight from tmobile. Should I return it?
Regards,
J

jackler1 said:
Supposedly untouched brand new in box "unlocked". When I went to give it the ol rootaroo found the knox at 0x1. So here is my question.
Other than screwing me out of the warranty, what other problems will this cause me?
It's a tmobile. What happens when kit kat comes along, or any other update, am I going to be able to update? As of now, there are no roms, so I am stuck with what samsung sends down the pike and if I cant even get that then what good is the phone. I put in an open case, but if it's not going to screw me up too bad, I might just keep it. However, at 649, for another 50 I can buy one straight from tmobile. Should I return it?
Regards,
J
Click to expand...
Click to collapse
Aside from the warranty which you have mentioned, Not a lot else except KNOX functions (which unless you use for company purposes is useless to the every day user 99% of the time) -
As for returning it, it's up to you, if you feel you have been tricked into buying a phone with no warranty and mis sold, then return it

It was misrepresented as "new" so you do have an option to return. Hopefully you paid via paypal or a secure way as I wouldn't trust them to return the monies voluntarily.

jackler1 said:
Supposedly untouched brand new in box "unlocked". When I went to give it the ol rootaroo found the knox at 0x1. So here is my question.
Other than screwing me out of the warranty, what other problems will this cause me?
It's a tmobile. What happens when kit kat comes along, or any other update, am I going to be able to update? As of now, there are no roms, so I am stuck with what samsung sends down the pike and if I cant even get that then what good is the phone. I put in an open case, but if it's not going to screw me up too bad, I might just keep it. However, at 649, for another 50 I can buy one straight from tmobile. Should I return it?
Regards,
J
Click to expand...
Click to collapse
It is not new. Return.
And don't buy electrical things at eBay unless you want to take risk.

A friend recently bought what was supposed to be a used, unlocked AT&T S3 on Amazon, to use on T-Mobile. When she got it I discovered that it is actually a T-Mobile S3. She had problems getting any data connection on it and after speaking with T-Mobile tech support for a few days they ran her IMEI and said they would honor the warranty, she explained that she bought it from a 3rd party and that they said that it doesn't have a warranty but the tech said not to worry, it is covered by the manufacturer. T-Mobile is currently sending her another S3 at no cost.
Sent from my S3 using whatever is in the chamber...

radicalisto said:
Aside from the warranty which you have mentioned, Not a lot else except KNOX functions (which unless you use for company purposes is useless to the every day user 99% of the time) -
As for returning it, it's up to you, if you feel you have been tricked into buying a phone with no warranty and mis sold, then return it
Click to expand...
Click to collapse
So are you saying that should updates come, such as kit kat, I will have no problems getting said updates?
I just want to make sure the phone isn't locked out from updates, won't care if I ever get roms.....

Yeah you'll get updates, if you're rooted you won't get them via OTA though. You'll have to use KIES or flash via ODIN. Not really a massive task tbh
Sent from my SM-N9005 using XDA Premium 4 mobile app

.... and you'll probably get those updates much faster here on XDA than you will via OTA updates anyway!

[Q] keep the note3 or not

I have a new Note 3 sitting in an unopened box on my desk. I have read (after ordering it) about KNOX and that there's currently no ROMs available.
I intend to go to my AT&T store today and either get this thing activated or exchange it (hoping they will) for either a GS4 or a GN2 to replace my GS3.
I am no pro at modifying the device but I have applied a couple of dozen ROMs and usually went back to factory due to some weirdness with some apps. I sorta settled on just having it rooted so I could use WiFi and tethering.
I would be happy with having just that for now on the GN3, are there good roots for the AT&T GN3 yet?
I confess I am a little worried about KNOX as well, I've never bricked a phone before and if I ruin it by hacking I'm okay with losing warranty support but I do not want to lose warranty for things I did not break like hardware. I'm guessing it is too soon to say but has anyone heard about Samsung giving grief to customers that have tripped the bit?
Does the GS4 also have KNOX?
Will I lose enough performance and features by downgrading to the Note2 to make that a bad choice?
Sorry for so many noob questions, but I know this is the place to get the truth.

Yes everything samsung device who run in android 4.3 have a knox app.. And why u want to downgrading ? The note 3 is most powerful phablet this year. Don't worry if u bricked your note 3,it s easy to fix it. Read forum on galaxy note 3-gn3 android development-soft bricked
Sent from my SM-N9005 using XDA Premium 4 mobile app

Edbert said:
I have a new Note 3 sitting in an unopened box on my desk. I have read (after ordering it) about KNOX and that there's currently no ROMs available.
I intend to go to my AT&T store today and either get this thing activated or exchange it (hoping they will) for either a GS4 or a GN2 to replace my GS3.
I am no pro at modifying the device but I have applied a couple of dozen ROMs and usually went back to factory due to some weirdness with some apps. I sorta settled on just having it rooted so I could use WiFi and tethering.
I would be happy with having just that for now on the GN3, are there good roots for the AT&T GN3 yet?
I confess I am a little worried about KNOX as well, I've never bricked a phone before and if I ruin it by hacking I'm okay with losing warranty support but I do not want to lose warranty for things I did not break like hardware. I'm guessing it is too soon to say but has anyone heard about Samsung giving grief to customers that have tripped the bit?
Does the GS4 also have KNOX?
Will I lose enough performance and features by downgrading to the Note2 to make that a bad choice?
Sorry for so many noob questions, but I know this is the place to get the truth.
Click to expand...
Click to collapse
If you have MJ1 rom, look at *#1234#, then you could root folowing some guides in this forum, if it cames with MJ7, is not posiblle to root up to now, widout triping Knox and warranty.
Regards
Fede

Thanks all.
I booted it up (box was already opened by AT&T to put sim in) without the sim card to check and it was MJ5. I was going to return it but found out that the Note2 is still $299 and I got this for only $225 as some special offer so I am going to keep it.
Plan to just root it and not use ROMs for a while.
THANKS AGAIN!

All Samsung new phone is came with KNOX now or later with upgrade will bring this stupid useless Knox.
Note 2 latest firmware 4.3 already came with it.

Root note 4 WITHOUT Tripping KNOX???

Will be in the near future a way to Root The Note 4 WITHOUT Tripping KNOX? I want to root but don't want to loose my warranty.
Is it possible???

i doubt it if so it will be months away but rooting alone does not void Warranty

Uniquebarbee said:
i doubt it if so it will be months away but rooting alone does not void Warranty
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Click to collapse
Are you sure about this?

pedmond said:
Are you sure about this?
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Click to collapse
From what i've read it's supposed to void your warranty, yet there's people who say they've had warranty repairs carried out with KNOX tripped, so it's pot luck as far as i tell

Have them explain how tripping knox broke your hardware.
Sent from my SM-N910P using Tapatalk

I work for an authorized Samsung Service Center in Canada and we do not check knox fuse when you bring your device in. Just make sure it's unrooted before you bring it in not to make things too obvious

There must be someone like the dev who create towelroot that didnt trip knox for note3 and previous versions.
Am using it on my tab note 2014 edition.

Honestly, atm it's too risky to root with tripping KNOX and then hope that your warranty service won't care about that. It's a 50/50. Waiting for a non-KNOX root.

If you're in the EU with all the many consumer protection laws, I doubt Samsung would get away with not repairing a hardware fault on a device unless they can prove it's because you rooted.
I'd soon be taking them to a small claims court if my now unrooted phone screws up within two years and they refused to repair or replace (I tripped knox)
knox being a hardware fuse is simply a shameful attempt by Samsung to claim you have modified the hardware and therefore voiding your warranty.
Just root if you really want it, like people have said before, most repair centres don't care if the knox fuse had been changed.

Would Knox will be tripped if I install stock firmware through Odin?

captainbirdseye86 said:
If you're in the EU with all the many consumer protection laws, I doubt Samsung would get away with not repairing a hardware fault on a device unless they can prove it's because you rooted.
I'd soon be taking them to a small claims court if my now unrooted phone screws up within two years and they refused to repair or replace (I tripped knox)
knox being a hardware fuse is simply a shameful attempt by Samsung to claim you have modified the hardware and therefore voiding your warranty.
Just root if you really want it, like people have said before, most repair centres don't care if the knox fuse had been changed.
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Click to collapse
Hmm, here in Lithuania, my almost 2 yr old, heavily modified S3's SIM reading died (EFS partition R.I.P) and they said they won't repair it because of obvious reasons. I forgot to unroot though. That's why I'm really scared to touch my N4 yet.

Just make sure you unroot flash a stock firmware if you have to repair your phone for some reason. Who needs KNOX anyways

Uniquebarbee said:
Just make sure you unroot flash a stock firmware if you have to repair your phone for some reason. Who needs KNOX anyways
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Click to collapse
Don't you think those 'professional' guys check KNOX before doing anything?

Actually if you still want to retain warranty status I would suggest to root after 8-9 months(assuming it's 1yr warranty) after getting the phone. If you can maintain that long without going to service centre, I'm certain that one would not need to visit a service centre after rooting the phone.
That way 8-9 mnths from now more developments would have been released and you'll have more things to try out without the need of going to a service centre.

I'm not sure what professional guys you speak of but the carriers service center does not care when fixing your phone as long as you return to stock firmware before you turn it in. So you could always wait for eternity

Uniquebarbee said:
I'm not sure what professional guys you speak of but the carriers service center does not care when fixing your phone as long as you return to stock firmware before you turn it in. So you could always wait for eternity
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Click to collapse
By professional I meant carriers service. So basically once my phone, god let that not happen, breaks, I just install non-rooted firmware with ODIN and I'm good to go?

Yes :good:

Uniquebarbee said:
Yes :good:
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Click to collapse
Well I'ma trust you on this one, let the customization begin!

:good: ^5 welcome to the darkside

I'm not rooted yet but am considering it once a few more weeks pass.
If something's fundamentally wrong with the hardware, it should manifest within a month, I'd like to think. Plus, I've never had a phone need repairs in the past. Which obviously bears no relation to this one going bad or not.
I doubt there'll be a ton of ROM choices for the Duos version but Play Store, Titanium, and Nandroids are nice to have.
Sent from my SM-N9100

is it worth rooting?

I ask this as I'm with EE and i'm not sure there standpoint on the Knox feature and whether my insurance will be void if I do root, reason I've gone F it is one there insurance is excellent, two there is a 6 month period where the phone is still technically theres and the most important reason, is there anything to be gained at this time? I don't see many custom roms at the moment, and few hacks worth persuing, I know we can debloat but it's a very minor detail when all of the above is in the balance.
In addition I've noticed I have Computrace agent running constantly i'm told this is some lowjack for phone theft, but I haven't got the best battery life in the world and i'm wondering if this is the cause, however I don't think I can remove this, if I do what might happen.
So is it worth rooting?

LBTaylor1984 said:
I ask this as I'm with EE and i'm not sure there standpoint on the Knox feature and whether my insurance will be void if I do root, reason I've gone F it is one there insurance is excellent, two there is a 6 month period where the phone is still technically theres and the most important reason, is there anything to be gained at this time? I don't see many custom roms at the moment, and few hacks worth persuing, I know we can debloat but it's a very minor detail when all of the above is in the balance.
In addition I've noticed I have Computrace agent running constantly i'm told this is some lowjack for phone theft, but I haven't got the best battery life in the world and i'm wondering if this is the cause, however I don't think I can remove this, if I do what might happen.
So is it worth rooting?
Click to expand...
Click to collapse
Depends why you want to root.. I do it to
- remove annoying ads
- titanium backup
- tasker
- xposed

Hmm currently only the ads.is an issue for me perhaps I should wait til a knox free root is available then

Not sure what you mean by Knox free root, to date no one has been able to root the Note 4 without tripping knox and I don't think it will be possible any time soon

I meant root without tripping.
There is a root for the note 3 and s5 I think which is towel root and that doesn't trip

LBTaylor1984 said:
I meant root without tripping.
There is a root for the note 3 and s5 I think which is towel root and that doesn't trip
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Click to collapse
The guy behind towel root now works for samsung so we won't be getting knox free root from him. I'm with ee and have insurance and have rooted. If i need to send it back for repair I just drop it down the toilet first, if they can't switch it on they don't know it's rooted plus insurance is different to warranty

What is warranty then? How have you interpreted it?

LBTaylor1984 said:
What is warranty then? How have you interpreted it?
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Click to collapse
AFAIK in Europe due to eu regulations hardware failure is covered under warranty even if you are rooted. That's how I interpret it but as I'm insured my insurance includes accidental loss and damage so if I "accidentally drop it" then my insurance will replace the phone.
If you search xda someone did post the full eu ruling on warranty with rooted devices, reading it will probably help you decide

Thanks sawdoctor, you've been a real help