Be warned. Heat damage. - Xperia Z General

I think people should know about this, including that Sony do not cover it at all in warranty, nor do insurers.
I left my phone on the dashboard of the work van for around 4 hours whilst out on site. It was a baking hot day and I never considered the heat to be a concern.
Come back 4 hours later to find a crack, yes a crack, in the top right corner of my screen. It certainly wasn't there before I left the van, I changed the screen protector on the drive down, as I was in the passenger seat before anyone says something
The crack is roughly two inches long and has affected the panel beneath the screen, push on the crack and the screen goes all funky.
Having spoken to various shops and Sony themselves. They all agree it's the heat. It was only about 25° Celsius, scorching for the UK, so for you in the hot countries, heed this... DON'T leave the phone exposed to direct sunlight. Sony don't give a rats ass if the screen breaks.
Sent from my C6603 using XDA Premium 4.
Ride it like you downhill it.

I doubt they would honor the warranty because it's not factory damage. The obvious is that you left it in an extreme condition. Many electronic devices have advise that do not leave them under direct sunlight. Especially, Z is black which absorbs a lot of heat when compare to other colors.
Sent from my C6603 using Tapatalk 4

I've had CDs warp when left on the dash in direct sunlight.
I know it was only 25°C outside, but consider that the windscreen will magnify the sun's rays and the heat is also trapped in what is basically an enclosed metal shed.
Sent from my C6603 using Tapatalk 4

ngvuanh said:
I doubt they would honor the warranty because it's not factory damage. The obvious is that you left it in an extreme condition. Many electronic devices have advise that do not leave them under direct sunlight. Especially, Z is black which absorbs a lot of heat when compare to other colors.
Sent from my C6603 using Tapatalk 4
Click to expand...
Click to collapse
My Z is white though and was back facing up, still lesson learnt on this one.

kingvortex said:
I've had CDs warp when left on the dash in direct sunlight.
I know it was only 25°C outside, but consider that the windscreen will magnify the sun's rays and the heat is also trapped in what is basically an enclosed metal shed.
Sent from my C6603 using Tapatalk 4
Click to expand...
Click to collapse
Yeah, I got unlucky on this, It didn't seem warm due to the wind but silly me didn't think of that.

In my country, the Nederlands, there is a instance which helps customers get in contact with companies like Sony. It's called the 'Consumentenbond'. They wrote and article about these cracks and asked everyone with a crack to contact them. Sony gave a reaction and should now be working on the issues people claimed.
I definitely think Sony does actually care.
My Z is to repair for a loose back panel now, but I also contacted this instance about this. Sony would get in contact with me in a few days to solve the problems and complains.
Sent from my LG-E430 using xda app-developers app

Kirkymole said:
My Z is white though and was back facing up, still lesson learnt on this one.
Click to expand...
Click to collapse
cars easily get over 140 fahrenheit inside on hot days. of course it's going to get heat damage. i destroyed an ipod several years ago leaving it in a car glovebox. it would only work when it was refrigerated.

nbell13 said:
cars easily get over 140 fahrenheit inside on hot days. of course it's going to get heat damage. i destroyed an ipod several years ago leaving it in a car glovebox. it would only work when it was refrigerated.
Click to expand...
Click to collapse
There has been some days here in portugal that got over 45C and just leaving the phone for 10minutes on the passenger seat would make the glass extremely hot, it's like a sun-magnet. I reckon that 10 more minutes and something realy realy bad would happen like a glass crack.

Other than accidently placing the phone in the car on a hot day, I am more worried that the phone overheats itself when I'm using it to play games. What more living in a country that's has tropical weather all year long
Sent from my C6603 using Tapatalk 2

You are lucky.
I did the same worth my bb9900 and the battry expanded inside the phone opening the back cover of the phone.
If it happened to XZ then the whole phone will crack.
Ps temp was that day close to 40c
Sent from my C6602 using xda app-developers app

All I know is that I have left it for 5+ hours in the car under direct sunlight in mid summer (40°C in Greece) several times while GPS, bluetooth, 4G was on and Google maps was running, the battery reached 58°C and my phone is still alive! No cracks, no melt downs, no back cover unglued etc.

25 degrees is not what your dashboard's temperature is. You should be aware that the dashboard is on a whole other level of freaking hotness under the sun. I don't think any company would honor warranty for cooked gear.

sandrin0 said:
In my country, the Nederlands, there is a instance which helps customers get in contact with companies like Sony. It's called the 'Consumentenbond'. They wrote and article about these cracks and asked everyone with a crack to contact them. Sony gave a reaction and should now be working on the issues people claimed.
I definitely think Sony does actually care.
My Z is to repair for a loose back panel now, but I also contacted this instance about this. Sony would get in contact with me in a few days to solve the problems and complains.
Sent from my LG-E430 using xda app-developers app
Click to expand...
Click to collapse
Leaving your phone in the car on its dashboard, on a hot day has nothing to do with warranty or any faults of the manufacturer! This is his own fault not sony's..
The cracks you're thinking are build-quality problems.
Sent from my C6603 using xda app-developers app

i got a crack in my screen i dont know why as i've been very careful with it i had to replace the device from service else i would have had to pay about 400 euro for service or 3000 sek (im Swedish), i got a replacement device and still had to pay 1500 sek (about 150 or 200 euro) this all happened before x-mas and i had to be with a temp old ****ty phone till after new year

Related

SGS-II, Toughness? Test!!

Did my own version of the drop test today (accidentally o/c)
Details:
-Venue = Subway
-Scene = holding sandwich in one hand, waiting for my smoothie to be made
-Accident = reached into jacket pocket to remove ph it (somehow) flew out of grasp & fell onto floor
-Height of fall = 115cm
-Floor type = hard mezzanine floor
My heart dropped when it happened as I couldn't do anything to grab it as it fell to the rear. I was certain it would be broken/cracked somehow.
Miraculously, not a single scratch!? :woohoo:
Ph is a bit tougher than I gave it credit for
SGS-II :FTW:
King_Rat said:
Did my own version of the drop test today (accidentally o/c)
Details:
-Venue = Subway
-Scene = holding sandwich in one hand, waiting for my smoothie to be made
-Accident = reached into jacket pocket to remove ph it (somehow) flew out of grasp & fell onto floor
-Height of fall = 115cm
-Floor type = hard mezzanine floor
My heart dropped when it happened as I couldn't do anything to grab it as it fell to the rear. I was certain it would be broken/cracked somehow.
Miraculously, not a single scratch!? :woohoo:
Ph is a bit tougher than I gave it credit for
SGS-II :FTW:
Click to expand...
Click to collapse
It also depends on how u drop it Like a baseball or like a paper..:angel:
Although historically torture was sanctioned by some states, torture in the 21st century is prohibited under international law and the domestic laws of most countries. It is considered to be a violation of smart phone rights, and is declared to be unacceptable by Article 5 of the UN Universal Declaration of phone Rights. Signatories of the Third Geneva Convention and Fourth Geneva Convention officially agree not to torture smart phones in armed conflicts. Torture is also prohibited by the United Nations Convention Against Torture, which has been ratified by 147 countries. [1
Sent from my GT-I9100 using xda app-developers app
Hang on,
I think we're all missing the point here. Subway does smoothies in your country?!
scayre32 said:
I think we're all missing the point here. Subway does smoothies in your country?!
Click to expand...
Click to collapse
:thumbup:
Keep walking Greece
I'm a student. I don't take good care of my phone. I was at Starbucks yesterday with my friend who has a HTC Inspire 4G (basically a Desire HD with a HSPA+ radio) and after seeing how I handle my phone at my home (throwing it on my bed when I Need to do something else, tossing it onto the ground when I need to pick something heavy up, etc.) he was amazed how his phone that he takes extreme care of is scratched and broken and mine is pristine.
Goes to show you how badly made these HTC phones are.
I use my phone as a Speedometer / GPS on my motorcycle. The camera is the only exposed part of the phone on the back. It's taken stones and bugs full force at 100kph+ with only minor scratches on the bezel. The phone is very tough. :laugh:
My phone fell out my pocket flat on its face onto tiles... No visible damage but the screen never came on again. Take care of your phones and dont drop them they are not nokia 3210s
Your phone fell and nothing happened? That's coz you're lucky.
It's nothing to do with Galaxy s2.
Sent from my Galaxy S2 powered by CM9
Look at Youtube for "sgs2 scratch test" The gorilla glass is really good...
accidentally dropped my phone a couple of times even without any protected casings and so far just one small dent on the top left corner. While the phone is built very plasticky, I still think it's a strong protected phone overall. No scratch whatsoever on the screen either, well built!
I recently bought a Galaxy S II I was using my phone for navigation then suddenly it flew out of my hand and dropped on the concrete foot path and screen cracked but works flawlessly. It happened after two days I bought my phone.
Sent from my GT-I9100 using xda premium
hooligan007 said:
Although historically torture was sanctioned by some states, torture in the 21st century is prohibited under international law and the domestic laws of most countries. It is considered to be a violation of smart phone rights, and is declared to be unacceptable by Article 5 of the UN Universal Declaration of phone Rights. Signatories of the Third Geneva Convention and Fourth Geneva Convention officially agree not to torture smart phones in armed conflicts. Torture is also prohibited by the United Nations Convention Against Torture, which has been ratified by 147 countries. [1
Sent from my GT-I9100 using xda app-developers app
Click to expand...
Click to collapse
:doh: it was an accident :lmao:
scayre32 said:
I think we're all missing the point here. Subway does smoothies in your country?!
Click to expand...
Click to collapse
:mmm: smoothies
rakeshishere said:
Your phone fell and nothing happened? That's coz you're lucky.
It's nothing to do with Galaxy s2.
Sent from my Galaxy S2 powered by CM9
Click to expand...
Click to collapse
I'm one lucky SOB :aight:
I've dropped every smart phone I've owned one time or another :yup: & not one of them has scratched/cracked/chipped etc.
-=or=- maybe... just maybe... they're actually designed to fall out of hands & take a bit of punishment...
Like saying if you drive an SUV and crash & come away w/o any injuries - it's got nothing to do with the SUV! You're just lucky? :sif:
PS - thanks to those sharing their stories both sad & happy
Mine took quite a few falls not long after buying it. the first was the worst. Slid right off my dresser. my heart stopped as i watched it go face down in slow mo. i was afraid to pick it up. When i finally did it was fine and not a mark. Bought a screen protector kit that day and walked a with a little more confidence knowing this thing is pretty damn tuff. win.
Sent from my GT-I9100 using Tapatalk 2
Dropped mine twice.
First time i was taking it out of my pocket to awnser a call while riding my bicycle(had forgotten my headphones that day) and it slipped out of my hand and hit the street at about 25km/h. Back and battery popped right of and when i picked it up it only had some minor scratches around the edges and booted straight up after putting the battery back.
Second time it slipped out of my trousers pocket while i was getting up from the sofa. Dropped about 40 cm onto the hard wood floor screen down. Destroyed the glass and screen completely. Locked liked somebody hit it with a hammer. Had to get the screen replaced. Just shows you how lucky one can be sometimes and sometimes not.
Sent from my GT-I9100 using xda app-developers app
Clumsiness: the thread.
Sent from my GT-I9100 using xda app-developers app
pcfanboy142 said:
Clumsiness: the thread.
Sent from my GT-I9100 using xda app-developers app
Click to expand...
Click to collapse
Mine has a small scratch on the glass from being dropped on cement while jogging the side is cracked a bit and the corners are dented. Phone works fine though!
auto_freak said:
accidentally dropped my phone a couple of times even without any protected casings and so far just one small dent on the top left corner. While the phone is built very plasticky, I still think it's a strong protected phone overall. No scratch whatsoever on the screen either, well built!
Click to expand...
Click to collapse
+1
it happens too me also but you can barely see damage on the phone
+1 on the road, sidewalk, tossed across the office. Thing was built to last, not a scratch on it.
Sent from my Xoom using XDA Premium HD app
Guess there's a lot of us lucky SOB's with the SGS-II... not just me :victory:
we must 'all' be Irish ^^ :highfive:

[Q] Glass back shattered

Having just come off the phone to my Network, I'm worried about my choice of Nexus 4. My first one I have had less than a week and this morning the back glass went ping whilst it was sitting on the sofa doing nothing, the entire back just shattered all on its own.
The Network operator advised there are issues with leaving the phone on charge for long periods and the battery overheating causing the glass to shatter. I was offered an alternate phone, but I actually like the Nexus so am giving it another go. Has anyone else experienced anything similar?
I'm used to charging my phone overnight whilst in bed as I don't feel this is excessive over charging????
This.. this is making me concerned for my phone.. I've never left it charging over night intentionally as it wears down battery health but I have forgotten with my other phones..
It's the heat, do you live in a child country, or keep the ac low? Since the glass is thick, the temperature gradient between the two sides causes expansion like in a bi metallic strip, causing it to bend, and eventually crack as strain goes beyond the critical point of elasticity. 11th grade physics
Sent from my GT-I9100
If I helped you, please hit the thanks button!
---------- Post added at 12:10 AM ---------- Previous post was at 12:09 AM ----------
Long story short, don't subject the phone to a temperature gradient of more than 7-10 degrees Celsius, the glass will break, gorilla or no gorilla
Sent from my GT-I9100
If I helped you, please hit the thanks button!
euki69 said:
This.. this is making me concerned for my phone.. I've never left it charging over night intentionally as it wears down battery health but I have forgotten with my other phones..
Click to expand...
Click to collapse
No such thing as all modern phones/batteries have circuitry built in to prevent overcharging. The phone will tell the AC adapter to stop supplying power and as such it does. You can keep devices plugged in for days without any current reaching the battery. If your phone is still charging past 100% then that's a faulty AC adapter which should be replaced.
It's -20C outside now while inside being 20C so that's a 40 degree difference and I have no issues with my phone just cracking out of no where. Glass surely will crack under drastic temp changes but definitely not that easy, especially tempered glass on (like such on cars).
shotta35 said:
No such thing as all modern phones/batteries have circuitry built in to prevent overcharging. The phone will tell the AC adapter to stop supplying power and as such it does. You can keep devices plugged in for days without any current reaching the battery. If your phone is still charging past 100% then that's a faulty AC adapter which should be replaced.
It's -20C outside now while inside being 20C so that's a 40 degree difference and I have no issues with my phone just cracking out of no where. Glass surely will crack under drastic temp changes but definitely not that easy, especially tempered glass on (like such on cars).
Click to expand...
Click to collapse
I can only go by what my Network told me, I was placed on hold whilst they contacted the Nexus Team whoever they are. When he came back he stated that I had left my phone charging for too long which would have likely caused the glass to fail.
Even I was shocked when I saw the shattered glass and thought they're going to think I dropped it. But then dropping the phone with the special glass shouldn't cause it to shatter, maybe a crack or two, but as per the picture this is an all over shatter.
Maybe I just had a one off duff phone, time will tell as I've ordered a replacement as I actually love the phone itself. Had a HTC for 2 years with not a scratch as I look after my things.
Hantslad said:
I was placed on hold whilst they contacted the Nexus Team whoever they are. When he came back he stated that I had left my phone charging for too long which would have likely caused the glass to fail.
Click to expand...
Click to collapse
Sorry but this is utter nonsense. If this is really what they said, then either they were winding you up for a laugh, or they didn't know what they were talking about.
Sent from my Nexus 4 using xda premium
steviewevie said:
Sorry but this is utter nonsense. If this is really what they said, then either they were winding you up for a laugh, or they didn't know what they were talking about.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Maybe they thought it was funny and were winding me up then. I guess they just replace phones for no reason?
I'm pretty sure if there were no known faults they wouldn't just offer a free exchange or an alternate phone if they thought I'd smashed the thing myself.
Mine broke by being in my pocket just the other day. It's on it's way to LG right now for possible Warranty work.
shotta35 said:
Glass surely will crack under drastic temp changes but definitely not that easy, especially tempered glass on (like such on cars).
Click to expand...
Click to collapse
Its not the glass affected by temperature changes, rather the metal components and frame that are. This "can" cause glass to crack.
Did your phone have any kind of skin or protector on the back?
I have heard stories of cracking from temp changes.
I have a front and back protector and have not had any trouble with mine going from zero degrees outside to 70 inside or vice versa.
euki69 said:
This.. this is making me concerned for my phone.. I've never left it charging over night intentionally as it wears down battery health but I have forgotten with my other phones..
Click to expand...
Click to collapse
Leaving it charging over night has absolutely no ill effects on the battery.
Sent from my Nexus 4 using Tapatalk 2
Hantslad said:
The Network operator advised there are issues with leaving the phone on charge for long periods and the battery overheating causing the glass to shatter.
Click to expand...
Click to collapse
Hmm I charge my phone during night since november and still perfect
Are you making this story up mate? I don`t believe a word of it and it sounds like troll language to me Damage like that seems to be caused by a fall (flat on it`s back) rather than a overheated battery imo. It would take a sudden 40-50 degrees Celsius increase and most probably the glas would melt rather than break. Breakage is caused by temperature differences between the inner and outer side off the glas. And you don`t have it fixed allthough they offered it too you?
Hi
It looks like a typical stress fracture of the glass.
I'm not convinced normal changes in temperature is the cause as otherwise we'd not be using glass for windows!
Charging overnight is perfectly safe and doesn't harm the battery. Lithium batteries explode if constantly charged so the charging circuitry is carefully designed to monitor the charge and stop it when the battery is full. There are also safe guards in place, which likely the red flashing LED issue is an indicator of a fail-safe being triggered.
Sometimes lithium batteries go wrong. The lithium batteries in the Nexus are not in a rigid metal can like most but a different technology that allows them to be in a soft foil packet, much like you might find food in. This means a fault can cause the battery to expand, this would deform the back, stressing the glass and breaking it. Typically with such a fault there will be heat, so 1st line support on hearing of customers finding a hot phone with a smashed back may be coming to the wrong conclusion that heat is the cause.
The only people that know the truth are LG who will find these phones winging their way back to them, and unless this is a huge problem where a recall is required, we will probably never know or be told of a confirmed cause of these "Unexplained Spontaneous Back Shattering" events or USBS, and there probably isn't one single cause anyway.
Regards
Phil
gee2012 said:
Are you making this story up mate? I don`t believe a word of it and it sounds like troll language to me Damage like that seems to be caused by a fall (flat on it`s back) rather than a overheated battery imo. It would take a sudden 40-50 degrees Celsius increase and most probably the glas would melt rather than break. Breakage is caused by temperature differences between the inner and outer side off the glas. And you don`t have it fixed allthough they offered it too you?
Click to expand...
Click to collapse
Why would I make it up? I asked the question if anyone else has had similar issues as when my replacement arrives on Tuesday, if it happens again, I would like to know if it is infact a common issue.
Had I have dropped the phone I would be asking if anyone knows how I could get it fixed. Why would anyone waste time posting a load of lies?
As it happens 3 Network have advised they are aware of over charging causing the back glass to break, although I don't see any warnings or advice over how long you should keep a phone on charge.
I fail to see how what I have stated has given you reason to think I am trolling. I am happy with the phone itself and feel it's worth another go as it's fast and to be honest is one of the best handsets I have had.
Hantslad said:
As it happens 3 Network have advised they are aware of over charging causing the back glass to break, although I don't see any warnings or advice over how long you should keep a phone on charge.
Click to expand...
Click to collapse
Sounds like 3's support staff don't know what they are taking about.
Sent from my Nexus 4 using xda premium
steviewevie said:
Sounds like 3's support staff don't know what they are taking about.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Now, this I can agree with. The reason I have given the phone a second chance is that I believe I had a duff phone. I was offered a different phone, but stuck with the Nexus as I actually love it so far.
When I contacted 3, they placed me on hold for a few minutes and came back to advise they had spoken to the Nexus Team, wether that be at 3 or Google, I have no idea. The conversation was almost accusing me of over charging, but being an average phone user I do not know what over charging is. I just plug the phone in and leave it as I always have with previous phones.
The phone itself was not in any pocket, but just sitting on the sofa when it shattered and I too find it hard to believe it just shattered by itself, but in all honesty it did! I have no reason to come on here and say otherwise.
Let's hope the replacement will give me many hours of use, I've ordered a 2 cases to ensure if I do drop it, I get some protection.
Overdose1986 said:
Hmm I charge my phone during night since november and still perfect
Click to expand...
Click to collapse
+1
I have charged overnight every night since November with no ill effects. I've used various nexus and non-nexus chargers.
I've also never used a screen protector and have had no scratches. I have a 3 quid S tpu for the back and sides.
Sent from my Nexus 4 using xda premium
I've never not charged a phone all night. If I had to wake up at 1 or 2 in the morning to unplug this phone I would sell it today, that is ridiculous. I can't believe that LG or any company would think that this would be acceptable in 2013. Maybe back in the stone age but not today. With that being said, my phone is still in perfect condition with a protector on the front and back. The only thing that drives me crazy is the creakiness of the phone. I hope this crap gets straightened out.
Sent from my Nexus 4 using xda premium

[Q] Back glass completely broken - but it has not falled :| - warranty?

Hi guys.
This morning I woke up as every other morning and did my breakfast on a glass table.
I always gently put the N4 on the glass table, with the bottom speaker just slightly out of the table's surface for being able to hear its sounds...I'm sure you know what I mean!
Fact is that this simple, standard and fair operation completely broke the back glass of the phone. I didn't even understand at first what all that creaky sounds were...then I felt like much dust was under the phone, but it was its back in millions of little parts. I posted a photo on G+ here https://plus.google.com/u/0/104235829819528805196/posts/dgbDjvAtGjM
Now...as I ask there...do you think warranty will cover this? It's a big hassle because I live in Italy and I bought it in an online shop in Germany with a re-shipment from there just because, as you know, the device wasn't much available elsewhere back in January (it's not available here in Italy even today). Do you think I take a risk if I send it back, like the device coming to LG and they refusing to repair it, so I just burnt lot of money of shipments and repair service for no reason? I see I could buy a replacement back for around 60 EUR but I will void the warranty opening it...and seeing how fragile it is....who knows what happens in the next 19 months....
In short, I need some advice
I'm not sure about warranty in Europe, so I'm not going to touch on that, however that break was caused by rapid temperature change, like if you run hot water on an iced over windshield on your car
Sent from my Galaxy Nexus using xda app-developers app
mrmidnight said:
however that break was caused by rapid temperature change, like if you run hot water on an iced over windshield on your car
Click to expand...
Click to collapse
This makes sense. The glass table is particularly cold at the touch, and thick. Even if I could also note that the phone was previously just in my bedroom at ambient temperature and no sun was on it, so, well, if the back of the phone was made of -some- part of simil-glass too, it was somehow cold too!
If you look close, the pattern comes from the camera, which doesn't sit flush, my guess is heat off the battery "vents" there, it was warm there, touched cold glass, and shattered
Sent from my Galaxy Nexus using xda app-developers app
That looks pretty cool. I would give google a call, but if anything you can always hide it with a skin.
mrmidnight said:
If you look close, the pattern comes from the camera, which doesn't sit flush, my guess is heat off the battery "vents" there, it was warm there, touched cold glass, and shattered
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
Thinking more about it, I remember I had just detached the phone from charge. But something weird happened! When I woke up, and the phone was still under charge from the night, I noticed the battery was still at 99% and charging, after 7/9 hours!!! I just let it complete the charge to 100% before detaching it. It could be it was particularly how and I did not notice it....
won't lie, that is by far the prettiest cracked back i've ever seen for a n4. hahaha
@ErgMeglio Well, you weren't dancing on it, so I'd say Google and/or LG would cover it with an International Warranty. I'm no lawyer, and bought mine through Google Play ... So I'd simply go back to them for a repair.
Sent from my Nexus 4 using Tapatalk 2
I've sent it under warranty after so many headaches with the shop.
Now I am awaiting for their investigation to know if they are going to cover it as they should.. imho...
Cross your fingers for me please
Inviato dal mio Desire HD con Tapatalk 2

Waterdamaged phones

Hey everyone,
My Xperia Z1 Compact has been sent in to the repair center now because of a waterdamage caused by a leaking backcover / frame whick killed the camera button first and then the mainboard. All flaps and so were closed and no water got in that way. 2-3 weeks and I'll have my Z1 Compact again.
Anyone else who've been sending in their phones on warranty because of waterdamage? How did it go? Did they replace the phone or did they just repair it?
Sent from my LT18i using Tapatalk 2
devstaff said:
Hey everyone,
My Xperia Z1 Compact has been sent in to the repair center now because of a waterdamage caused by a leaking backcover / frame whick killed the camera button first and then the mainboard. All flaps and so were closed and no water got in that way. 2-3 weeks and I'll have my Z1 Compact again.
Anyone else who've been sending in their phones on warranty because of waterdamage? How did it go? Did they replace the phone or did they just repair it?
Sent from my LT18i using Tapatalk 2
Click to expand...
Click to collapse
thats scarry. even if waterproof, i wont risk my z1c in the pool anytime. heard lots of storys about the z1c damaging itself with water even with flaps closed...
profyler said:
thats scarry. even if waterproof, i wont risk my z1c in the pool anytime. heard lots of storys about the z1c damaging itself with water even with flaps closed...
Click to expand...
Click to collapse
Yes, I was terrified whem my phone broke as I've only had it for 2-3 weeks . I hope that they'll resolves it, otherwise I will just use my insurance.
And this phone, Xperia Arc S, drives me crazy as it's slow and sluggish.
Sent from my LT18i using Tapatalk 2
@OP,
I've been through a similar experience with yours ... more details here .. starting from #12.
Spoilers: happy ending ... at #28
well mine survived the pool, hot sun. used it more than 30 mins in wet conditions, ans 20 mins straight underwater on 2m depth.
2 weeks later, now, no issue at all.
just the sound bug in kitkat my alarm struggles to ring, but its funny
ro_explorer said:
@OP,
I've been through a similar experience with yours ... more details here .. starting from #12.
Spoilers: happy ending ... at #28
Click to expand...
Click to collapse
Did your backcover sound weird when pressing down on it on 2 of the corners?
Sent from my Nexus 7 using Tapatalk
Nope .. no sound. It is solid as a rock ...
ro_explorer said:
Nope .. no sound. It is solid as a rock ...
Click to expand...
Click to collapse
Good, I miss my phone already
Sent from my Nexus 7 using Tapatalk
Man, I don't even want to know how Sony is going to handle warranty claims based on water damage.
It's going to be a nightmare. At least in Germany, where mobile phone companies try a lot of things to avoid a warranty repair / exchange.
How will it be possible for the consumer (and Sony) to determine whether it was an open port or a valid claim....?
How are things going to play out if Sony claims that it was an open port - and I'm sure it wasn't.
Those are the concerns that make me keep my Z1c dry at the moment...
Regards,
Yoko
maybe replace it with a refurbished one
Sent from my iNew V3 using Tapatalk
Yup happened to me.
What happened was, I bought this in Taiwan on my honeymoon and to test the "WaterProof" claim, I threw it in the ocean in Guam, took under water photos with it and it died a few hours later.
Sony said that they it is waterproof only in FRESHWATER but the repair center was nice enough to send me a brand new replacement unit. Since this was a product outside of the USA region, they actually went out of their way to import it and send it to me. The process took a month but I'm happy they made the effort!
yep, my phone is for evetualy rain drops or drops from bath, i dont trust this device in the pool...
soulreaver99 said:
Sony said that they it is waterproof only in FRESHWATER but the repair center was nice enough to send me a brand new replacement unit.
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WOW!
That would never hapen in Germany, at least I have never heard of such a customer service!
Indeed the Z1c is only rated for fresh water with the explanation that salt water will conduct electricity between the two magnetic charger points...
I don't know about that, but at least they gave an explanation...
Yoko
So there are more people who've been encountering this "issue". Hmm
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Creaky back
devstaff said:
Did your backcover sound weird when pressing down on it on 2 of the corners?
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My fones back is somewhat creaky.. should i be worried about this waterdamage stuff? I use it in water alot and dont want to ruin it but i got a waterproof fone cause i wanted a 'waterproof' one! I want to install the glass back to maby make it more solid.
howdy all,
bought my device early february in germany and took it into a freshwater pool standing and taking a couple of underwater face shots via the camera button.
shortly after that the display startet to get all distorted and i powered it off all the way and took out all cards. i thoroughly airdryed it with the car vents on my way back home and was able to revive it.
a couple of days later i repeated the procedure in the said pool and it killed the device - it shut down and upon restart it got stuck at the battery symbol.
all indicators had turned red even though i am sure i closed all holes correctly and did not exceed the depth limitations!
since there was no saturn in my city i returned it to mediamarkt, who luckily exchanged the device to a brand spanking new one- i doubt they send it to sony care center before that!
lucky me, i guess!
left wondering how far i can go with my new device and what the cause for this dreaded leakage might have been !!!???
greetz
Thanks for sharing your story. Maybe in this way Sony will realize that when they write IPX7 on their specs, people expect that rating to be real.
Sorry folks but I am not going to take a risk to use the phone under water just to take two silly pictures. I think it's nice to have a phone that you can use while it rains, but if I really want to take pics underwater I just buy a camera. Also this 30 minutes limit sounds kinda silly, I never heard a waterproof device that goes by time.
I am not sure how sony got that rating approved, or even if the rating is approved or not.
i put mine under water quite a few times (fresh water) never an issue. be certain your flaps are closed 'n stuff
i even showered with it for the heck of it
Update:
It seems like I will get a new Z1 Compact, as the servivce status has been changed to:
Waiting for technical information from manufacturer
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The note5 can't handle ANY water

I had my 64gig note5 for 3 weeks. I treated it like every other phone i have ever had, including pulled it out in a light drizzle for 2 seconds to check a text.
Apparently this phone is not water safe at all.
My screen started acting up and i sent it in, and they say it has water damage, from just having a few dots of rain in it, IN A CASE.
Last Samsung product I ever buy. And I have bought a lot from them.
Be careful. Buy insurance. Or don't buy this phone.
When i get it back i will do a tear down and show you were it is vulnerable.
This says otherwise... https://www.youtube.com/watch?v=kOSS_YeeKRs
2 seconds of light drizzle will not damage this phone in that manor. Maybe we need to define what "light drizzle" is. our definitions may be different!
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Light drizzle as in when I wiped it off and put it back in my pocket the screen had maybe 8 raindrops on it.
As far as how other phones do in videos, IDK, all I know is my phone and how I treated it and how Samsung denied my repair.
I asked the guy when I called them how he knows there wasn't a failure in manufacture of the glue or whatever and they refused to even talk about that, "It shows water damage inside", that was all the proof he needed that it was not the phone's fault.
I actually added up all the TVs and such I have bought from Samsung, it's over $10k, and I could probably buy that again in future stuff easily. It's too bad they have terrible service, they have lost a lot of future income.
It's not surprising Apple is beating them up again.
If I did something like dropped this phone in water or spilled a big gulp on it, I wouldn't be complaining, that's my fault. But NO $900 phone should be toast from a few rain drops. It's pathetic.
princeasi said:
2 seconds of light drizzle will not damage this phone in that manor. Maybe we need to define what "light drizzle" is. our definitions may be different!
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Sorry I just can't imagine 8 raindrops damaging a phone like that........$900 for a Note 5? That's crazy. Where'd you buy it for that price?
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It's from Sprint direct.
Is it even water damage? Or is it just Samsung's poor service? IDK.
Yes, it's crazy. Yes, I can't imagine a few drops of rain can destroy a 3 week phone, and that they see "corrosion" inside when it was only a 2 weeks old when I pulled it out in the drizzle.
Yes, I can't imagine it either, but it happened.
What's even worse though, is Samsung didn't even offer to fix it for cost. They say it costs MORE to fix than buy a new one. Which is completely a joke. They can't put a new motherboard in it for less than $900? That's just insane.
Imagine if you bought a new car and blew up the engine and it cost more to put in a new engine than to buy a new one?
princeasi said:
Sorry I just can't imagine 8 raindrops damaging a phone like that........$900 for a Note 5? That's crazy. Where'd you buy it for that price?
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DAvid_B said:
Or is it just Samsung's poor service? IDK.
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Less than 24 hours after I got it I dropped mine from about two feet. It landed half on the grass half on the concrete patio. The back glass cracked. Rather than rant that the back shouldn't have cracked from that particular drop I owned it and called Samsung to get it repaired. It's $76 including them paying roundtrip 2 day shipping. I'd say that's pretty good service. The progress of the repair was available to me step-by-step onine and it was quite detailed. Do you mind posting yours? I'd be curious to see what led to it being beyond economical repair.
Imagine if you bought a new car and blew up the engine and it cost more to put in a new engine than to buy a news one?
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If I put diesel in a two week old gas-powered car not too hard to imagine at all. You admit you got the phone wet so the part that's gray is how wet you got it. I left mine outside face up on the patio table and it got caught in a sudden rain shower. It was fine in every respect afterward. So at least based on my experience it's not that water sensitive. But each drop and water encounter is different so everyone's experience is YMMV.
Yeah samsung will not fix anything at their cost once water damage is confirmed from that little sticker.
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Sounds like your seals are faulty or the drain lane was clogged with dirt.
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Anecdotes do not equal facts...
Title of this thread is misleading.
First, Samsung never claim this phone is water resistance or Water proof. Second, You just have the ****tiest luck, Mine was in my jeans the other day, soaking wet from heavy rain and it still working.
What you should have try is turning it off and sat it in front of a fan for a couple hours to see if that fix it.
P.s it not physically possible that a light drizzle can messed up the screen...unless rain got through the ear piece. or you just trolling around.
One drop just got in the wrong place, like through the connector in the bottom or something
a 2 sec rain "drizzle" dropping into the bottom connector, frying the motherboard is an unlikely event lol.
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All I can say is "Murphy's law".
Just bad luck, I had self broken back glass on Z3 and stuck autofocus (constant macro shots lol) which I fixed by shaking the phone, looked like lense was stuck.
And yeah I'm even more impressed by your accident considering all the waterproof tests which S6 passed or lasted for very long till fully dead.
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Water dots can be activated if you have it in the bathroom while taking a hot shower...
Anyone who damages their note 5 due to him/her taking it into an environment extreme enough to cause water dots is user error. Not the fault of the manufacturer!
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ShannonPricePhoto said:
Water dots can be activated if you have it in the bathroom while taking a hot shower...
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I know this is anecdotal but I've been doing this (playing music while taking a shower, shaving etc...) for years with all my phones. I have never had a problem, ever, not even once.
HNIC215 said:
I know this is anecdotal but I've been doing this (playing music while taking a shower, shaving etc...) for years with all my phones. I have never had a problem, ever, not even once.
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he didn't say you would have problems. However, bringing this, or most other devices into a steamy room can trigger the water damage indicators.
bfilipowski said:
he didn't say you would have problems. However, bringing this, or most other devices into a steamy room can trigger the water damage indicators.
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I never suggested he said anything...
I said "I know this is anecdotal but..."
Basically giving my own opinion based on my own experiences with smartphones.
HNIC215 said:
I never suggested he said anything...
I said "I know this is anecdotal but..."
Basically giving my own opinion based on my own experiences with smartphones.
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Understood. I was just stating an all to common issue based on my experience as a service and repair technician for Samsung devices. There is no wiggle room when the water indicator is tripped. Only option is insurance replacement.
Do whatever you want with your phone. I'll continue to use my waterproof Bluetooth speaker in damp areas.

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