Related
It has been about 20 days. Has anyone got an opinion on whether I should go back and add the insurance for 100? I am in Canada, so it isn't a quick trip.
I'm actually seeing some hard spots that look like dirt on the screen but I suspect the are the coating wearing off.
Seems this is fixed in newer versions of the phone.
Any thoughts on extended warranty and/or the screen?
Sent from my Nexus S using XDA App
Check SquareTrade.com see if they offer warranty service to Canada. It's cheaper and better than in store warranties.
-Nexus S
nxt said:
Check SquareTrade.com see if they offer warranty service to Canada. It's cheaper and better than in store warranties.
-Nexus S
Click to expand...
Click to collapse
Squaretrade looks pretty good. Do you have any experience with them? Is it a legitimate operation?
Sent from my Nexus S using XDA App
I dont recommended the Best Buy insurance, maybe its just but ive had nightmares when it comes to filing a warranty claim with them, They just try and give you the run around
How much is the Best Buy insurance? They didn't offer it to me, and I probably would have said no, but I see people say $99/$100 even though checking the Best Buy website just now shows it at $169 for 2 years. That's an awful lot for a insurance that doesn't cover loss/theft.
distortedloop said:
How much is the Best Buy insurance? They didn't offer it to me, and I probably would have said no, but I see people say $99/$100 even though checking the Best Buy website just now shows it at $169 for 2 years. That's an awful lot for a insurance that doesn't cover loss/theft.
Click to expand...
Click to collapse
i believe for cell phones its monthly. like 10 bucks
Loggerhead87 said:
Squaretrade looks pretty good. Do you have any experience with them? Is it a legitimate operation?
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
It's legit. They reimubursed me full retail value for a water damaged iphone. I could tell they didnt want to and tried to be shady about it but at the time the way their contract was worded they had no choice.
I didnt take it personally because I only paid like $50 for the contract and for them to pay $600 out on a device that cost me $200 out of pocket surely annoyed them.
Well when I looked at it, the only difference between the two plans is that the BB plan doesn't specifically state they insure full immersion in liquid where Square Trade does. Drop your Nexus in the ocean then your effed on the BB plan, but not on Square's.
As far as the pricing, it is $9.99 a month and you can only add it within the first 30 days (same as SquareTrade). So the Best Buy model is basically double, however you do have the flexibility to stop paying BB if for instance you buy another phone at any time where as if you use SquareTrade you've already paid for all of your two years regardless of how long you own or wish to protect that specific phone.
I chose the Best Buy Black Tie simply based upon convenience of getting a new phone quicker, though I'm not certain how that works, it just appears to me that it would/could be same day?
Also apparently you can do the Black Tie protection online as well so that's a possibility for the OP specifically.
ritcereal said:
So the Best Buy model is basically double, however you do have the flexibility to stop paying BB if for instance you buy another phone at any time where as if you use SquareTrade you've already paid for all of your two years regardless of how long you own or wish to protect that specific phone.
Click to expand...
Click to collapse
Actually you can receive a prorated REFUND on your SquareTrade warranty ANY TIME you want if you sell the phone or don't want the warranty anymore, you can also transfer it to another user!
nxt said:
Actually you can receive a prorated REFUND on your SquareTrade warranty ANY TIME you want if you sell the phone or don't want the warranty anymore, you can also transfer it to another user!
Click to expand...
Click to collapse
Ah thanks for that bit!
So they gave you a really hard time? My phone isnt past its 30 days but I have a dim back button and compared to my best friends wife's phone, the screen is really gray and banded. Also the platinum case scratched it and either way I want to replace it. I have the black tie protection and paid close to six hundred for the phone and 35 for the scratchy case and another 30 for the invisible shield. It sucks that I want to repalce the phone yet again but for the 700 I've shelled out on this thing, it should at least be perfect from the start.
Sent from my Nexus S using XDA App
Jayrod1980 said:
So they gave you a really hard time? My phone isnt past its 30 days but I have a dim back button and compared to my best friends wife's phone, the screen is really gray and banded. Also the platinum case scratched it and either way I want to replace it. I have the black tie protection and paid close to six hundred for the phone and 35 for the scratchy case and another 30 for the invisible shield. It sucks that I want to repalce the phone yet again but for the 700 I've shelled out on this thing, it should at least be perfect from the start.
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
The other stuff, yeah, exchange the phone for a bad backlit button or wonky display, but I don't get the platinum case thing. That's your fault, or the case maker's, not Samsung's.
You purchased a 3rd party case which was poorly designed and it damaged your phone's back and think that Samsung/Best Buy are to blame and should have to replace your phone for it?
Isn't that a bit like saying that if you bought a Ford, then slapped on an aftermarket strap-on luggage rack or bike carrier that scratched the paint that Ford should have to let you exchange the car? An extreme example, but the same concept.
Sounds kind of outrageous, doesn't it?
Unless of course scratches on the battery plate are covered as a repairable item under your black tie warranty, which I doubt.
The case has scratched the bezel so that's not easily repaired I wouldn't think.
Also, I agree its not Sammy's fault for the scratches but the other stuff yes. Also, the phone is sold exclusively by best buy and the case is best buys line of cases, the only one out until now. I wouldn't feel bad at all using the all inclusive (minus loss or theft) black tie thing that I pay for. If they won't let you even use it that's just free money for them and makes it a scam.
Sent from my Nexus S using XDA App
Jayrod1980 said:
I wouldn't feel bad at all using the all inclusive (minus loss or theft) black tie thing that I pay for. If they won't let you even use it that's just free money for them and makes it a scam.
Click to expand...
Click to collapse
Yeah, if the extended warranty covers stuff like scratches, go for it. Those warranties are almost 100% profit for the seller.
OK, kudos to best buy. They have been awesome to me with the n's, especially with what so.e might think is paranoia. After the case scratches and banding I exchanged mybphone for another. They didn't hassle me at all and after everything I would surely buy from them again. They were great. Unfortunately even though best buy online said they were tmo vendor, they are not. The last phone they had didn't have the creased glass, so I took it. Seems like my last phone was a gem. This one seems more washed out but im tired of fighting. After all the wrangling. It seems there's no such thing as a perfect phone, at least after my g1. A lot of the problems can be blamed on the rush to get gingerbread out for this phone.
Sent from my Nexus S using XDA App
I went to exchange mine after seeing the crease in the glass isnt supposed to be there, of the 24 devices my local store had, every one had it.
carolinaguy99 said:
I went to exchange mine after seeing the crease in the glass isnt supposed to be there, of the 24 devices my local store had, every one had it.
Click to expand...
Click to collapse
It's not? Mine has it up top bbut not at the bottom. Ah oh well.
Sent from my Nexus S using Tapatalk
Well I have to hand it to best buy mobile. Not to rag on the parent company but the mobile employees are a cut above normal best buy. Even the ones in the store are a separate entity like magnolia. Since my last post I have returned my phone two more times. The dim back button led to a new one with a dead pixel. The only problem I had was that they claimed that its one replacement per 30 day period. They still helped me out and got me a new one. They seem to genuinely care and gave excellent customer service, even with a picky person like myself.
Unfortunately this store had an entire batch of creased glass screens. I took one anyway as I had to drive a long way to find one that activated tmo. I did this because the other ones in the area were the ones with min availability. They also told me that the ones they had at the place I got mine were their second batch of phones which made me believe they would be less problematic. This one seems OK but the keyboard is acting strange. Its been less than 24hours since I put on my ghost armor so hopefully the sensitivity is just temporarily affected. My last one had the zagg one which was much thicker and had no sensitivity problems so I'm optimistic that this one will clear up.
I also learned that you need to ensure that the place you do an exchange with needs to correctly transfer your black tie protection if you do an in store 30 day exchange. I learned mine was still pegged to my very first one and they had to call up geek squad and fix the problem so that if I did use the warranty that I could actually make a claim.
Has anyone else been told that you can only do one exchange?
Sent from my Nexus S using XDA App
All - I have noticed a faint vertical line on my screen. It is about 1" from the left side.
Is it just the screen burning out?
Is there anything that can be done to fix it?
Thanks!
bg
Maybe? You may need a new LCD screen but it's hard to say without a little more in-depth info and pics
slapping you upside the head from my galaxy tab 10.1 P7510
Sorry. Here a photo. Let me know what you think. Thanks!
http://farm9.staticflickr.com/8061/8210130121_07c825177b.jpg
That does look like hardware damage. Take it in for servicing...or fix yourself if you have the skills and ambition
Perhaps a silly question, but
When screen rotates is the line following it?
Cheers
GV
gveloce said:
Perhaps a silly question, but
When screen rotates is the line following it?
Cheers
GV
Click to expand...
Click to collapse
Good question. The line stays in the same spot on the screen when I rotate it.
All - I took the device by Best Buy today. The said it was a hardware issue. They said it is hard to tell what the cost to fix might be. They concluded the most cost effective thing to do would be to buy a new tablet rather than put $$$ into it.
So Best Buy couldn't tell you what it would cost to fix it, but advised you that you'd be better off buying a new one? Amazing how they came to that conclusion without knowing the repair cost. And of course, they just happen to have a nice selection of devices from which you could choose, right?
I'd send it back to Samsung and get an actual quote before you do anything. That way you can make an informed decision rather than taking the advice of a retail store who would rather sell you a new device than be bothered with repairs. Then I'd probably try to "persuade" Samsung to cover the repair even though its out of warranty (I assume).
rjohmit said:
So Best Buy couldn't tell you what it would cost to fix it, but advised you that you'd be better off buying a new one? Amazing how they came to that conclusion without knowing the repair cost. And of course, they just happen to have a nice selection of devices from which you could choose, right?
I'd send it back to Samsung and get an actual quote before you do anything. That way you can make an informed decision rather than taking the advice of a retail store who would rather sell you a new device than be bothered with repairs. Then I'd probably try to "persuade" Samsung to cover the repair even though its out of warranty (I assume).
Click to expand...
Click to collapse
Thanks rjohmit - I think I will call contact Samsung & see what they will do. Only issue I have is I currently have my e-book for college on my tab so I can't afford to be without it for a week or to :{
Well, my screen broke after 5 days, and the digitizer is completely unresponsive. It was barely a 2 foot drop! Here are a few pictures: one, two, three.
Anyways, with the sad story aside, I have looked into my repair options, and I have decided the most economical thing to do would be to order a replacement front assembly and do it myself. In another thread, I found this link. The drop resulted in a few scratches on the metallic frame, so I want to make sure that's also included in my replacement. Now, that link looks very promising, but I'm trying to save as much money as possible. I have browsed though Ebay, and found similar items that cost about $30-40 cheaper (after shipping) coming from China, but I'm a little skeptical about it. $100+ is expensive for a repair, so I want to make sure I'm getting quality parts. A couple examples are here and here. Are these parts directly from LG, and if so, how do they become available for sale through third parties? It's the quality of the parts that concern me the most. All said and done, I want the phone to look and feel as if it were brand new out of the box.
On another note, I'll be buying this as soon as it's available. I had one of those on my Nexus One back in the day, so I know my N4 will be well protected, even though it's going to effectively turn it into a cinder block. Such a shame that I gotta cover up such a beautiful device, but apparently it's too risky to leave the phone naked...
So basically, I just want some opinions about the cheaper Ebay options, or if anyone has a better recommendation. I've ruled out sending the phone to LG's third-party repair center due to the costs. I'm comfortable doing the repair myself, so I'm happy saving a few bucks in the process.
Why not send it it for a new device instead?
Sent from my Nexus 4 using Tapatalk 2
Bloodflame said:
Well, my screen broke after 5 days, and the digitizer is completely unresponsive. It was barely a 2 foot drop! Here are a few pictures: one, two, three.
Anyways, with the sad story aside, I have looked into my repair options, and I have decided the most economical thing to do would be to order a replacement front assembly and do it myself. In another thread, I found this link. The drop resulted in a few scratches on the metallic frame, so I want to make sure that's also included in my replacement. Now, that link looks very promising, but I'm trying to save as much money as possible. I have browsed though Ebay, and found similar items that cost about $30-40 cheaper (after shipping) coming from China, but I'm a little skeptical about it. $100+ is expensive for a repair, so I want to make sure I'm getting quality parts. A couple examples are here and here. Are these parts directly from LG, and if so, how do they become available for sale through third parties? It's the quality of the parts that concern me the most. All said and done, I want the phone to look and feel as if it were brand new out of the box.
On another note, I'll be buying this as soon as it's available. I had one of those on my Nexus One back in the day, so I know my N4 will be well protected, even though it's going to effectively turn it into a cinder block. Such a shame that I gotta cover up such a beautiful device, but apparently it's too risky to leave the phone naked...
So basically, I just want some opinions about the cheaper Ebay options, or if anyone has a better recommendation. I've ruled out sending the phone to LG's third-party repair center due to the costs. I'm comfortable doing the repair myself, so I'm happy saving a few bucks in the process.
Click to expand...
Click to collapse
The Chinese make a dead on imitation of the N4. The only way to be sure you have a real N4 is to call Google and ask if your IMEI is legit. I'm guessing what you're looking at are screens for the copies. If you're worried, what's another few dollars for the real thing? I can see if they were half the price, but they aren't.
Also, why not get a bumper or a Ringke case? They still show of the phone.
scream4cheese said:
Why not send it it for a new device instead?
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
I bought it from my carrier, and declined a $7/month replacement plan... I could get in touch with them, but I'm pretty sure they're just going to tell me it's my own fault and nothing they can do about it.
estallings15 said:
The Chinese make a dead on imitation of the N4. The only way to be sure you have a real N4 is to call Google and ask if your IMEI is legit.
Click to expand...
Click to collapse
Mine is real. I didn't buy a Chinese fake. I was just wondering if the replacement front from those Ebay listings were real or not. I know it's hard to tell, but I want to make sure I'm getting original LG parts.
estallings15 said:
I'm guessing what you're looking at are screens for the copies. If you're worried, what's another few dollars for the real thing? I can see if they were half the price, but they aren't.
Also, why not get a bumper or a Ringke case? They still show of the phone.
Click to expand...
Click to collapse
I was originally considering the official bumper, but I'm not sure if it will really be enough. I don't want to go through the same thing again.
I don't like the design of the Ringke case, either. I know Seidio's cases are great quality, but at the same time, they make the phone huge.
Bloodflame said:
Mine is real. I didn't buy a Chinese fake. I was just wondering if the replacement front from those Ebay listings were real or not. I know it's hard to tell, but I want to make sure I'm getting original LG parts.
Click to expand...
Click to collapse
You misunderstood. I wasn't questioning whether or not your phone was real. I was telling you that the fakes are really good. Those are probably REALLY good fake screens. Understand?
Hi guys,
I have the same problem on my Nexus 4 which is now completely useless. Funny enough, the phone is still on but the touch screen doesn't work anymore... Let me tell you how annoying it is when the alarm rings at 7am on a Saturday morning and you can't turn it off...
Anyway, I hope I'm in the right topic and not posting something that has been answered already (I did a research...) but can you let me know if you managed to change your screen Bloodflame? If so, was it easy with the replacement kit that usually comes with the screen you buy. I don't want to go to a dodgy shop that will take me £20 for just a simple screen change... I'm sure I can do it myself.
I recently found one on eBay for £85, which is pretty much the best deal I saw so far (I can't send you a link as I'm a new member, sorry).
Thanks in advance for your help and apologies if the English isn't perfect (I'm not a native).
estallings15 said:
You misunderstood. I wasn't questioning whether or not your phone was real. I was telling you that the fakes are really good. Those are probably REALLY good fake screens. Understand?
Click to expand...
Click to collapse
OK, I see what you mean. Just when you mentioned verifying my IMEI with Google made it sound like you thought mine was a fake. I understand the Chinese knockoff's could be hard to tell apart, and I understand that those replacement parts on Ebay may be fake. That's what I was skeptical about. They might be real, but maybe it's not worth the risk...
At first glance, the price appears similar, but the one from EtradeSupply comes to about $152 after shipping, whereas the Ebay ones are about $115 shipping included. I was just hoping I could save a little cash - that's all.
michaelvitello said:
Hi guys,
I have the same problem on my Nexus 4 which is now completely useless. Funny enough, the phone is still on but the touch screen doesn't work anymore... Let me tell you how annoying it is when the alarm rings at 7am on a Saturday morning and you can't turn it off...
Anyway, I hope I'm in the right topic and not posting something that has been answered already (I did a research...) but can you let me know if you managed to change your screen Bloodflame? If so, was it easy with the replacement kit that usually comes with the screen you buy. I don't want to go to a dodgy shop that will take me £20 for just a simple screen change... I'm sure I can do it myself.
I recently found one on eBay for £85, which is pretty much the best deal I saw so far (I can't send you a link as I'm a new member, sorry).
Thanks in advance for your help and apologies if the English isn't perfect (I'm not a native).
Click to expand...
Click to collapse
I only made this post last night, so no, I haven't fixed my phone yet. I haven't even placed the order for my replacement parts yet. But I can update this thread later on with my progress. Heck, I can even post pictures of the repair process and make note of any details pertaining to how easy/hard it is, a specific step that might be a little more difficult (ribbon cables come to mind), or anything like that.
FYI, you can disable your alarm from ADB as long as you have USB debugging enabled. It's a bit of a pain, but I was able to get a few things done using ADB. For instance, I was able to turn off mobile data, enable wifi, and make a full backup of my internal storage among a few other minor things, just in case.
Code:
adb shell
svc data disable
svc wifi enable
input touchscreen tap [x] [y]
input keyevent [#]
Google those commands for more details.
Bloodflame said:
I only made this post last night, so no, I haven't fixed my phone yet. I haven't even placed the order for my replacement parts yet. But I can update this thread later on with my progress. Heck, I can even post pictures of the repair process and make note of any details pertaining to how easy/hard it is, a specific step that might be a little more difficult (ribbon cables come to mind), or anything like that.
Click to expand...
Click to collapse
OK I see. No problem then, I ordered the screen yesterday and will also give updates when I'll change it. Hopefully, I'll receive it and change it before you and will therefore give you a few tips (if needed). I'm sure it's not that difficult but we'll probably need to be very cautious. There's probably a few videos showing how to do it. If I find a good one, I'll post the link here.
Bloodflame said:
FYI, you can disable your alarm from ADB as long as you have USB debugging enabled. It's a bit of a pain, but I was able to get a few things done using ADB. For instance, I was able to turn off mobile data, enable wifi, and make a full backup of my internal storage among a few other minor things, just in case.
Click to expand...
Click to collapse
I didn't know this tip, thanks for the help! It finally went out of battery, so nothing to worry about anymore )
Just a general heads up:
I recently had the exact same problem, wanted to keep my nexus naked but it cracked after about a month. So I ordered a replacement last sunday of eBay for about $135 with shipping, it was not from China, from California. I received the screen yesterday, and successfully replaced it by my own, it was pretty simple and took me about an hour. I have never before disassembled a phone. The screen works fine and seems just as good as the one before. I could have sent it in to LG but they said they would remove all data from the phone for some security reason and I didn't want to do that. But if you have any more questions just ask me, I will be glad to help you.
Sent from my Nexus 4 using xda app-developers app
michaelvitello said:
OK I see. No problem then, I ordered the screen yesterday and will also give updates when I'll change it. Hopefully, I'll receive it and change it before you and will therefore give you a few tips (if needed). I'm sure it's not that difficult but we'll probably need to be very cautious. There's probably a few videos showing how to do it. If I find a good one, I'll post the link here.
Click to expand...
Click to collapse
Sounds great! Yeah, I've already briefly looked up a couple videos and guides (see this one on ifixit) and it doesn't looks terribly difficult. Also, I recall reading about someone who successfully replaced their screen, but ended up cracking the back glass in the process. Might be worthwhile to take a little extra care to make sure that doesn't happen to you. You've been warned
aanonymoushuman said:
Just a general heads up:
I recently had the exact same problem, wanted to keep my nexus naked but it cracked after about a month. So I ordered a replacement last sunday of eBay for about $135 with shipping, it was not from China, from California. I received the screen yesterday, and successfully replaced it by my own, it was pretty simple and took me about an hour. I have never before disassembled a phone. The screen works fine and seems just as good as the one before. I could have sent it in to LG but they said they would remove all data from the phone for some security reason and I didn't want to do that. But if you have any more questions just ask me, I will be glad to help you.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Yeah, I could understand why you'd want to leave the N4 naked - it's certainly a beautiful device! But on the other hand, stuff like this happens and it becomes an expensive mistake, as we've learned.
So just tell me, was there any one or two specific disassembly/assembly steps that were more difficult? If so, did you figure out any tricks to overcome the difficulty a bit? I understand working with small parts and flimsy ribbon cables can be a bit of a pain. I've taken a couple phones apart before, but never had too much difficulty as long as I was being careful and patient. I suppose the same is true here but I don't intend to take my N4 apart until I have my new screen and I'm ready to get to work. Payday is a week away, so it's just a waiting game for me at this point.
The most hard part I've encountered was taking the back cover away, that by it self took me about 15 minutes, if you looked at any videos you will know what I mean. Also when you take out the battery make sure to use a hairdryer to loosen up the strong glue below it, also be very careful taking it out, I found out it bends a little its basically made out of strong tinfoil, but if you do bend it a little don't worry it will still work
Sent from my Nexus 4 using xda app-developers app
$120 ain't too bad, hell the deductible for at&ts insurance is $125. I'll have to keep that in mind should the unthinkable happen.
Google could make everyone's life easier and just offer 2 year replacement plans for a flat cost. No you should never drop it, but we're all human, it's bound to happen at some point. Thing is I want a flat replacement plan like what you would get from a retail store on consumer electronics, not scam insurance. Whats irritating is if you buy a tablet, you can get a replacement plan from square trade, but since the nexus 4 has a radio, it's $10 a month, $99 deductible. Ridiculous!
Sent from my Nexus 4 using Tapatalk 2
I had the same problem, first i tried to send the phone to a tech guy to try to remove the digitizer but he couldnt make it, then i bought a screen assembly and installed it myself. I live in Argentina so finding the replacement was not easy. The problem came afterwards when the screen touch was a bit floppy, i tried a Pointer Location app and i discovered that now the screen can read up to 2 fingers and it works really bad (it used to read up to 5 fingers). Is it possible that it is one of the chinese imitations? I didnt know there were copied parts for the N4 up to now
The only visual difference i spotted is that the original screen had little integrated circuits in the screen forming tiny nearly-invisible squares inside the front glass, and the replacement one has no such things.
Just want to chime in with some info.
I purchased the Note 10.1 2014 from Amazon. I made sure it was a Brand New one and paid the full price.
I got the item and the seal was broken on the box. No big deal "or so I thought" It then took 2 over the air update however now it would randomly reboot and restart.
I contact Amazon and they apologize and say they will ship me a New one overnight.
I pick that one up and same deal .. The Samsung seal is broken so I know it was an opened item. This is the 2nd one. I contacted Amazon and I will be getting a full refund. I will go to Best Buy and pick one up.
Can anyone here tell me is it common practice for Amazon to open these tablets before shipping the. They were all sold by amazon not a 3rd party seller. Needless to say I was highly upset.
I usually get my holiday shopping done at Amazon but not this year. This has left a really bad taste in my mouth. What are your experiences.
Should I be concerned.
Was the shipping package opened? It might be your courier who is opening up your tablet to inspect it.
NOPE..
CircleSquare said:
Was the shipping package opened? It might be your courier who is opening up your tablet to inspect it.
Click to expand...
Click to collapse
The shipping packing was intact both times. The tablets themselves were opened with a broken seal. I am debating on if I should send the the second one back however I am sending it back. At least If I go to Best Buy I have the satisfaction of knowing I am the only one who opened the box. Also a note... The 2nd one took 3 OTA updates when I took it out. Also the serial number seems to be good as it allowed me to get the perks. should i be concerned as to why the box was opened.
alynch75 said:
Just want to chime in with some info.
I purchased the Note 10.1 2014 from Amazon. I made sure it was a Brand New one and paid the full price.
I got the item and the seal was broken on the box. No big deal "or so I thought" It then took 2 over the air update however now it would randomly reboot and restart.
I contact Amazon and they apologize and say they will ship me a New one overnight.
I pick that one up and same deal .. The Samsung seal is broken so I know it was an opened item. This is the 2nd one. I contacted Amazon and I will be getting a full refund. I will go to Best Buy and pick one up.
Can anyone here tell me is it common practice for Amazon to open these tablets before shipping the. They were all sold by amazon not a 3rd party seller. Needless to say I was highly upset.
I usually get my holiday shopping done at Amazon but not this year. This has left a really bad taste in my mouth. What are your experiences.
Should I be concerned.
Click to expand...
Click to collapse
I am returning a unit I got from Amazon. and I was thinking the same thing. It had a problem with the case making creaking sounds when handled. Also I noted that the plastic protection on the sides wasn't present. This made me very suspicious. I wasn't going to paid new for a case problem that was a constant distraction. They send me another one and its fine. However, I thought about going to Best Buy instead of getting another one from Amazon. I guess the only reason to open one if it was dropped and they wanted to check to see if was broken, otherwise no it isn't a common practice for them or anyone else to open them. They are suppose to come fresh from factory, no seals broken.
Just have to be an informed buyer now-a-days.
Doc
I had the same issue. They sent me two units that had both seals broken. The third one had only one seal broken. The tablet is in perfect shape but i still complained until they gave me 20% off to keep it. It was on sale for 519 with 104 more off i figured id take a chance. So far no issues.
The strange thing about the open seals is that they were all opened in the same manner.. seemed odd that they would all have the same tear pattern.. not sure how to explain.
If you get an open seal and want a deal.. contact by chat and raise a little cain..
Sent from my SM-P600 using xda app-developers app
@op I have read some other people on amazon have had this happen to their 2014's too. Strange.
samwifi said:
I had the same issue. They sent me two units that had both seals broken. The third one had only one seal broken. The tablet is in perfect shape but i still complained until they gave me 20% off to keep it. It was on sale for 519 with 104 more off i figured id take a chance. So far no issues.
The strange thing about the open seals is that they were all opened in the same manner.. seemed odd that they would all have the same tear pattern.. not sure how to explain.
If you get an open seal and want a deal.. contact by chat and raise a little cain..
Sent from my SM-P600 using xda app-developers app
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I did that they gave me a $40 credit. Should I keep the note or send it back. What do you guys think. My only fear is someone had it and botched a flash or something and sent it back. How can I tell if the firmware has been tampered with or of somone triggered the Knox counter or the flash counter.
they had the issue with the original note 10.1 a year ago. ithink someone replied that amazon's response was that they opened them to verify that the correct item was in the box before shipment. mine that i ordered last year was intact.
ok what do you think
samwifi said:
I had the same issue. They sent me two units that had both seals broken. The third one had only one seal broken. The tablet is in perfect shape but i still complained until they gave me 20% off to keep it. It was on sale for 519 with 104 more off i figured id take a chance. So far no issues.
The strange thing about the open seals is that they were all opened in the same manner.. seemed odd that they would all have the same tear pattern.. not sure how to explain.
If you get an open seal and want a deal.. contact by chat and raise a little cain..
Sent from my SM-P600 using xda app-developers app
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madsquabbles said:
they had the issue with the original note 10.1 a year ago. ithink someone replied that amazon's response was that they opened them to verify that the correct item was in the box before shipment. mine that i ordered last year was intact.
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Okay so what do you guys think. should i keep the 2nd one. it seems to have no issue other than the seal being broken. They only gave me a $40 credit. Should I just send them back and look elsewhere. really need some sound advice.
This happens with all at some point. I've been with Amazon for a few years now and only had this happen once I THINK. Yet I always try to make sure it has "PRIME" by it. I've had this happen with NewEgg. I still buy from them.
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alynch75 said:
Okay so what do you guys think. should i keep the 2nd one. it seems to have no issue other than the seal being broken. They only gave me a $40 credit. Should I just send them back and look elsewhere. really need some sound advice.
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Well if it still has warranty and works flawless. Keep it. You got $40.
Zeblade said:
This happens with all at some point. I've been with Amazon for a few years now and only had this happen once I THINK. Yet I always try to make sure it has "PRIME" by it. I've had this happen with NewEgg. I still buy from them.
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Well if it still has warranty and works flawless. Keep it. You got $40.
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Mine arrived from Amazon fine. If the table works fine & you got money back, then you are ahead of the game !
I bought 2 from Amazon. Had no problems at all. Seals were intact and they work great. Sounds like you are one lucky person. If yours works and you got money off then you got a better deal than me.
I had the same thing happen with every PC hard drive that I get from Amazon, too. They told me it's too easy be the manufacturer to put the wrong driven in the box, and then it becomes Amazon's problem one it's in the hands of the customer.
Sent from my SM-P600 using Tapatalk 4
I say keep it as well. I kept mine and am very happy. On thing you can do is register the tablet with samsung and i believe they will tell you if the tablet has been registered already.. giving you a sense if the tablet was really used at all.
Its so odd to me that the amazon reps did not tell me that opening packages was their standard or common practice. All three times they appologized.. and said they were escalating the issue to check inventory. And then gave we 20% off.. which i couldnt refuse. Why would this be a common practice? The label says "if this seal is broken.." basically dont keep it.. if this is a common practice, then they are ensuring a large number of returns since most people are extremely "non-technical" and will obey the sticker..
Sent from my SM-P600 using xda app-developers app
I remember people reporting this a month ago with the 2014 release. I just figured they were unlucky. I recently order two of the older model for some family friends and both seals were broken. Requested a return and shipped it back.
The whole "were making sure everything is in there" doesn't make sense to me. Samsung pretty much promises it is and assumes responsibility by putting the seal on in the first place. It just seems like amazon is asking for trouble. Maybe im missing something that someone will explain for me.
That is BS. It seems they are turning around and reselling returns. And here I have one in my cart at amazon
SUCCESS
Barsky said:
That is BS. It seems they are turning around and reselling returns. And here I have one in my cart at amazon
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If its open when you get it. Call them and make them give you a credit or a discount. strange thing is we just ordered a Nexus 7 2013 version right after the Galaxy Note 10.1 2014.. Guess what the Nexus 7 2013 has all seals intact. So what is the big deal removing them from the Galaxy Note 10.1 2014
alynch75 said:
If its open when you get it. Call them and make them give you a credit or a discount. strange thing is we just ordered a Nexus 7 2013 version right after the Galaxy Note 10.1 2014.. Guess what the Nexus 7 2013 has all seals intact. So what is the big deal removing them from the Galaxy Note 10.1 2014
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Yeah. Well, the upside is this is Amazon, and I can't imagine anywhere that makes returns easier. They pay return shipping for many reasons.
So, just got my Note 10.1 2014 from Amazon. One tab was broken, the flap not even tucked in. the box itself was properly sealed.
I can tell the protetive plastics were messed with. I do believe this was a returned item, but can't be sure. It's pretty annoying for such an expensive product and I may make them keep sending replacements until I get a properly sealed one. Haven't yet decided.
For that matter, I am not even decided if I Want this tab over the original note 10.1 I am replacing (if I keep this). sigh.
Anyway, it the ir blaster window on the top of your tabs raised vs flush to the bezel?
Also, with the black model, are the usb cable and ac adapter really White?
Thanks
They just replied to me offering 15% off. That's $82
Now, I have already found out the white cables with black unit is normal...That is how my brother's came from amazon (sealed). He says they did that on the S4 as well. Probably run by best buy to see how raised the IR window should be. This one seems like a lot. But for $82 off, could be well worth it.
I forgot and when I went back to order a case they were all sold out. If you are in my shoes, how to protect your OP5 until cases come out or in stock? I'm sure it comes with a preinstalled screen protector at least, maybe leave the plastic on the back? All ideas are welcome
i had the welcome package in my cart but it said out of stock. I checked out and it only charged me for the phone. I figured it would just charge me later when it was back in stock (it was $60 cheaper than it shows now). It only shows I ordered a phone
I'm looking for a case but not having luck. I guess I'm just going to be extra cautious
I talked with an agent from oneplus... obviously the phone just went out buddies xd and it doesn't have accessories yet
They are going to request them soon
I ordered just the phone... don't plan to use any case...
same here
I ordered a Slickwraps leather skin. It should be here by the time I get the phone.
lechon3x said:
I ordered a Slickwraps leather skin. It should be here by the time I get the phone.
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Have you used them before, does it cover the camera hump? Also, they are on pre-order how do you know you'll get it in time?
SysAdmNj said:
Have you used them before, does it cover the camera hump? Also, they are on pre-order how do you know you'll get it in time?
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I've used them on several devices. They usually don't provide a lip for the camera lenses. I lay my phones down on a soft surface so scratching is not an issue. When I placed the order it said that they were in stock so I'm just assuming. I'll keep you updated
elijahblake said:
i had the welcome package in my cart but it said out of stock. I checked out and it only charged me for the phone. I figured it would just charge me later when it was back in stock (it was $60 cheaper than it shows now). It only shows I ordered a phone
I'm looking for a case but not having luck. I guess I'm just going to be extra cautious
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Before it removes it from your cart, there was a window telling you that it wasn't available, and that it would be removed if you continued, with the with-bundle price crossed out, and the reduced price listed.
I did add it to my car .... When checking out it was sold out ?
Sent from my SM-N900T using XDA-Developers Legacy app
namartlu said:
I ordered just the phone... don't plan to use any case...
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This, atleast for now. I'll definitely get a screen protector and a tpu-case for party's and when traveling.
Same. Got phone but cases sold out. I'm sure 3rd party will be available soon.
I had an otterbox with my old motorola defy for years. i ordered yesterday the oneplus but screenprotector and case from otterbox was out of stock. So i ordered the otterbox at otterbox.de . This shop has an option for country selection.
But i still need the screenprotector. The lack of cases and screenprotectors are a pitty btw.
I'll use the Spigen Rugged Armor case, it's the best in my opinion.
Same, but I was able to order an Orzly clear case on eEbay UK.
BruceLetto said:
... The lack of cases and screenprotectors are a pitty btw.
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The OnePlus 5 comes with a factory preinstalled screen protector, check the "What in the box?" section of the OP5 specifications web page. I have an inexpensive ($9USD) Catman soft back cover with gold trim ordered but it won't arrive in time for my phone so I likely leave the back protection strip on the phone and baby it for a while. The price is cheap enough that I may buy something else if more desirable covers become available and in stock before it arrives. These cases are actually clear except for various top and bottom trim colors and accents around the camera, flash and side button holes. Some of the pre-launch "leaked" OP5 pictures showed these cases.
I kept refreshing and trying again. I eventually got the welcome package too
0xTJ said:
Before it removes it from your cart, there was a window telling you that it wasn't available, and that it would be removed if you continued, with the with-bundle price crossed out, and the reduced price listed.
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I closed the pop-up with the cross on the top right corner and re clicked on "Purchase", I had to do it 3 times and I got it.
I ordered the 8/128 with the carbon bumber case. I see a ship date of today but I did hit the cancel button last night but it doesn't do anything. No confirmation no sorry your order can't be cancelled. Oh well at this point if it comes it comes. To be honest I'm just not impressed with it and don't think I'll be able to ditch my S8. The overwhelming thing I like about Oneplus is the community but it is summer now and I don't have as much time to root and play with my toy, lol. If it comes I'll take it for a test ride and see how I like it. Maybe keep it as a spare but the Essential is also coming as well as the Pixel 2 by LG which I have a feeling will have a little G6 heritage.
3DSammy said:
...comes with a factory preinstalled screen protector
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tempered glass like the one out of stock or just a thin foil? I would prefer the first but expect the last, like it was on all the 5s seen in a lot of review videos