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I'm trying gather opinions for my sister on what one might do if their device (8525) got ran over. The lower right corner of the top is smashed a bit, disfigured in the right area where the keyboard slider doesn't open perfectly (but it still opens/closes), the worst damage however, is that while the touch screen is intact - not a scratch, what is underneath has been damaged - all you see is backlight, and ironically, what looks like an image of a tire mark on the bottom of the screen. So, I can't tell if the OS is loading, but the screen lights up in response to the power on button. It will dim after 10 sec's, and get bright upon screen tap.
1) Is this a no-brainer on what parts need to be ordered, and can it be self serviced? If so, what and where would you go?
2) Does this sound like HTC, or PPCTechs, etc. could fix for a reasonable amount?
3) Would you just sell it for parts only on eBay? Then use the money toward the Kaiser/Tilt/8925/et al when/if it comes out?
4) Other?
Thanks in advance for taking the time to offer your opinion.
scharnet said:
I'm trying gather opinions for my sister on what one might do if their device (8525) got ran over. The lower right corner of the top is smashed a bit, disfigured in the right area where the keyboard slider doesn't open perfectly (but it still opens/closes), the worst damage however, is that while the touch screen is intact - not a scratch, what is underneath has been damaged - all you see is backlight, and ironically, what looks like an image of a tire mark on the bottom of the screen. So, I can't tell if the OS is loading, but the screen lights up in response to the power on button. It will dim after 10 sec's, and get bright upon screen tap.
1) Is this a no-brainer on what parts need to be ordered, and can it be self serviced? If so, what and where would you go?
2) Does this sound like HTC, or PPCTechs, etc. could fix for a reasonable amount?
3) Would you just sell it for parts only on eBay? Then use the money toward the Kaiser/Tilt/8925/et al when/if it comes out?
4) Other?
Thanks in advance for taking the time to offer your opinion.
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Click to collapse
ppctechs.. htc would probably send it back
dont waste your time with ebay. unless you get a loaner in the meantime and are preordering the 8925 from cingular. let us know what you decide.
Buy a new one...no..wait for the Kaiser and buy that!
I suggested as an option she SELL the 8525 for parts on eBay to offset some of the cost of a new phone, as there are so many people out there that know what they are doing, and can salvage it (ie the battery cover, battery, stylus are fine - and I'm guessing the keyboard and lower internals are fine).
How do you pre-order the 8925 from Cingular/Att? I haven't seen it as an option! She was "this close" to running to CompUSA for the Advantage, but they soldout. Someone suggested the iToy, um, I mean iPhone, but the specs don't compare - and having Push/Exchange is critical. The 8925 really seems to have "all that and more". She'll probably wait for the 8925, unless it isn't released soon to the 9/3 estimation. We'll check into the PPCTechs, and see what they think in the mean time.
scharnet said:
I suggested as an option she SELL the 8525 for parts on eBay to offset some of the cost of a new phone, as there are so many people out there that know what they are doing, and can salvage it (ie the battery cover, battery, stylus are fine - and I'm guessing the keyboard and lower internals are fine).
How do you pre-order the 8925 from Cingular/Att? I haven't seen it as an option! She was "this close" to running to CompUSA for the Advantage, but they soldout. Someone suggested the iToy, um, I mean iPhone, but the specs don't compare - and having Push/Exchange is critical. The 8925 really seems to have "all that and more". She'll probably wait for the 8925, unless it isn't released soon to the 9/3 estimation. We'll check into the PPCTechs, and see what they think in the mean time.
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Click to collapse
oh okay, i didn't fully read your post i guess. selling for parts is a waste of time imo. i say fix the phone via ppctechs and then sell it before the 8925 comes out. use the money to help pay for it.
If she is already hinting at getting new phone, sell this one as broken and use funds for new Kaiser once its available. If you think you can fix it, buy a broken one and swap parts like housing, ribbon cable, etc. If she values the data on it either connect to computer and save what you can in files or try hard reset.
"what looks like an image of a tire mark on the bottom of the screen" sounds like a really cool screen btw, sorry Im not helping am I?
this thread is useless without pictures!
carnage=Cool
"this thread is useless without pictures"
-- I wanted to take a picture before she left, but forgot...I'll ask her to drop by and I'll add some
"If she is already hinting at getting new phone, sell this one as broken and use funds for new Kaiser once its available."
--I suggested the idea of PPCTechs, so we'll see. I think she is wavering between fixing and keeping, or selling as parts and getting the Kaiser/8925/Tilt. Getting an upgraded phone through this would take away some of the pain.
"what looks like an image of a tire mark on the bottom of the screen" sounds like a really cool screen btw, sorry Im not helping am I?
--Actually, it is quite cool...she saw it as tree's, I saw a tire track...sorta like the ink blot psychologists use.
Back in the wizard days i bought one that was damaged for $75 off ebay.. I salvaged it out and took the piece i needed and then sold other parts individually and ended up making money... total amount i got for all the parts was around $125...
I don't know how pocketpctechs price their work, but i got my JasJam repaired with them through the i-mate warranty and wasn't too pleased... they didn't fix the issues on top of that they didn't replace the "warranty void if removed" sticker. But i'd believe that they are going ot charge a lot of repair.
well best of luck and i 2nd the request for pics
Pictures are now added at the first post.
An update on her thoughts - if she sells it, is there any way to erase her data first. Also, any opinions on what she might ask as a fair price? This info might help her in deciding what is the best solution.
Thanks for all your help!
selling as is? 50 bucks
I recommend using My Mobiler, it's a remote desktop software where you can remote connect to your PDA using your PC, easy to use and installs itself on your PPC automatically. http://www.pdagold.com/software/detail.asp?s=1493
scharnet said:
Pictures are now added at the first post.
An update on her thoughts - if she sells it, is there any way to erase her data first. Also, any opinions on what she might ask as a fair price? This info might help her in deciding what is the best solution.
Thanks for all your help!
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Click to collapse
thank you for posting the pics!
but I was expecting way way,waaay worse damage
at the same time damm these are tough units hopefully mine nevers sees the tread of a a tire.
good luck.
Hi
My imagio Start and back keys are stuck!!!
anyone else with the same problem!!!
Stuck Buttons
This is an issue with the Imagio. The only real fix is to have VZ send a replacement.
There has been a discusion on it here at PPC
http://forum.ppcgeeks.com/showthread.php?t=99190
And, if you look on the VZ forums there are more people talking about this.
mally2 said:
Hi
My imagio Start and back keys are stuck!!!
anyone else with the same problem!!!
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Click to collapse
yeah- like the guy said- a whole thread dedicated to the subject. and then you find out that even though you pay for insurance instead of getting a new phone they send you someone else's old phone that was broke and they fixed for you. nice. when my end button got stuck down i ended up ripping it off and fooling with it until it unstuck. had to use a little adhesive (totally lame) to make the cover stay on the actual button. definitely does not work as good. after that i started looking into all the ways i could to avoid using those buttons.
xda shutdown.
volume app's.
etc.
Mine stuck within the first 30 days so I made them give me another brand new one. They tried the certified like new thing with me but I wouldn't accept that. It did take a fair amount of *****ing on my part before they gave in.
Why would I pay for something new that doesn't last a month and accept a refurb?
So my point is, if your phone breaks soon after you bought it, don't accept anything less.
Also, I'm on my 3rd one. Verizon's policy after the 3rd one within a year is to get you into something different that's new and of "equal value" if you want. However, they will not openly tell you that unless you insist on it.
I'm on #2 and I am tossed between using the buttons as little as possible or as much as possible.
Added to Wiki
Hi guys, have just referenced this issue and thread in the Wiki. Hopefully some more travellers will find the info and offer some assistance.
freakin buttons
My wife and I both have Imagios. I have had mine replaced once already the buttons on the replacemnet are stuck and a new one is on the way. The buttons on my wife's are now stuck and she has a replacement on the way.
Verizon is telling me that they no longer let you get a different phone after 3 replacements. I would yell and complain, but what phone do they have thats better?
Add me to the list. Windows button decided to get stuck last night. I will say that it was particularly cold (36F) and I had been outside for some time, thus making the device fairly cold. When I depressed the button, I noticed that it was hesitant to move, then made an quiet yet audible *click* and that was that. I have a feeling that the defect lies in the membrane beneath the button and when exposed to cold, it becomes inflexible and cracks. I'm debating whether to actually go to the VZW store or call the customer service. If I actually go to the store, will they likely give me a new device (if stocked) or do they have refurbs in the store? So long as the refurb is in brand-new condition, it doesn't matter to me as I have a feeling this will just happen again. While I love this phone, I'm hoping warmer days will make this a non-issue. In any case, it's a bit of a bummer when virtually every day I have impromptu debates with a droid owner about who's phone is better. Last night, I lost.
gilbenl said:
Add me to the list. Windows button decided to get stuck last night. I will say that it was particularly cold (36F) and I had been outside for some time, thus making the device fairly cold. When I depressed the button, I noticed that it was hesitant to move, then made an quiet yet audible *click* and that was that. I have a feeling that the defect lies in the membrane beneath the button and when exposed to cold, it becomes inflexible and cracks. I'm debating whether to actually go to the VZW store or call the customer service. If I actually go to the store, will they likely give me a new device (if stocked) or do they have refurbs in the store? So long as the refurb is in brand-new condition, it doesn't matter to me as I have a feeling this will just happen again. While I love this phone, I'm hoping warmer days will make this a non-issue. In any case, it's a bit of a bummer when virtually every day I have impromptu debates with a droid owner about who's phone is better. Last night, I lost.
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Click to collapse
I am with you on the debate. I want to yell at Verizon to make them let me get out of this phone, but I wouldn't know what to get. I actually like this phone a lot. I like that I can goof around with it and possibly get android on it in the future.
mikebbass said:
I am with you on the debate. I want to yell at Verizon to make them let me get out of this phone, but I wouldn't know what to get. I actually like this phone a lot. I like that I can goof around with it and possibly get android on it in the future.
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would be like able to get replacement buttons on ebay.... so i can fix them myself... LOL i cant send it back to verizon i live in india!!! sis gave me this phone as a gift
mally2 said:
would be like able to get replacement buttons on ebay.... so i can fix them myself... LOL i cant send it back to verizon i live in india!!! sis gave me this phone as a gift
Click to expand...
Click to collapse
any info
can i get replacemnt on ebay
mally2 said:
any info
can i get replacemnt on ebay
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Click to collapse
**** my send key is now stuck,..... though it works on pressure!!! damn!!!!! can i get replacement keys anywhre
If you have proof of purchase (IE original packaging,maybe a receipt), it may be worthwhile to contact HTC directly. I would assume that the phone was purchased w/o a plan and/or you're not a current VZW customer anyway. I would assume then that any defect/warranty issues would default to the manufacturer. I believe HTC has a 90-day warranty.
Hi
i tried conatcting local HTC india ,.,.,. they cant help.... can i get replacement on ebay or anywhere ... plssss its urgent
stuck buttons avoidance
I have a solution that seems to have ensured I don't have this problem. I placed a screen protector from my mp3 player across the buttons (since most screen protectors for the imagio only cover just the screen itself), and then using an xacto knife i carefully cut the excess mp3-screen protector around the outside edge of the send and end button and along the bottom of all the buttons such that the remaining film secures all the buttons together.
This seems to have some effect in stabilizing the buttons and making sure nothing snags on them or prys on them and it seems to keep my phone from having the problem reported here. I've had mine on for at least 3 months and not a single button problem.
yatman60 said:
I have a solution that seems to have ensured I don't have this problem. I placed a screen protector from my mp3 player across the buttons (since most screen protectors for the imagio only cover just the screen itself), and then using an xacto knife i carefully cut the excess mp3-screen protector around the outside edge of the send and end button and along the bottom of all the buttons such that the remaining film secures all the buttons together.
This seems to have some effect in stabilizing the buttons and making sure nothing snags on them or prys on them and it seems to keep my phone from having the problem reported here. I've had mine on for at least 3 months and not a single button problem.
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Hi
well thats great!!! not sure what i can do now unless i get replacement buttons on ebay or any online stores
What exactly did HTC say?...They warranty these phones for one year, and they were released in october, so its not out of their hardware warranty period.
Is the ESN on this phone valid? Something isn't adding up here.
gilbenl said:
What exactly did HTC say?...They warranty these phones for one year, and they were released in october, so its not out of their hardware warranty period.
Is the ESN on this phone valid? Something isn't adding up here.
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Click to collapse
Hi
The problem is i got the phone from my sister who lives in US.... i live in INDIA!!! bangalore to be precise!!! So HTC say they wont help.... my sis will be back after 6 months... LOL
Ps whats ESN... is tht the IMEI!!!! well its GSM unlocked thats as far as i know
Here's an idea: Call HTC USA and pretend you're wherever your sister lives in the US. Explain the issue (leaving out the bought as gift, sent to india part) and then when they say they'll fix it (which, if the phone isn't stolen or otherwise they will) send it to your sis in the US and have her send it to HTC from a US address. I'm sure with the large number of questionable phones floating around india/asia they're hesitant to replace it. When in doubt, lie. You purchased a product and you deserve coverage. Don't let their resistance stop you; you're certainly not doing anything illegal, simply circumventing their "security" measures.
Spam taken care of, not linking to topic to help him spread his 'cause'.
Hi...
So i bought the new galaxy s...the best screen of mobile phones at the moment, super amoled....is everything to me except "super" right now.
The phone is merely a month old. I bought it from some guy that sells phones without the bill but with valid warranty (seal+signature) because in my country (Croatia) it wasn't officially available when I was buying it (it is now)...
Everything was fine for a week or so, when one morning I turned it on (left it for recharge during night) and noticed that something is wrong with the display. It had a certain "mist" layer (similar to when you boost brightness too much) in the home screen and menus were different too. I couldn't tell what exactly happened until I opened a few dark HD pictures.
I realized that the phone isn't displaying colors correctly, or their depth or something.
It displays them as if someone messed with color depth in driver settings and set it to 16 or even 8-bit (default is 24 or 32-bit as far as I know).
I tried fully resetting the phone (by typing in the code for factory wipe+reset) but with no luck.
Then I called the guy that sold it to me and he wasn't very polite, saying that it can't be possible and that I must have messed with phone or dropped it or something, which I haven't, I even have a special case for it to avoid scratches, etc. Nevertheless, he told me to send it to him and I did.
I also wrote him a short message explaining what the problem is, and even told him to compare the display with the other new galaxy s and to lookup some dark pictures, because the anomaly is best seen there.
The phone was for 2 weeks at him, and he kept saying that everything is alright with the display, that he compared it with other phone, etc. and that he'll keep running some tests just to make sure. I said alright, didn't want to mess with his job.
Today I received the phone. You're guessing - he didn't fix anything but I paid postal charges alright.
Since he doesn't seem to know or care about my problem I'm asking you for some favors. I need pictured proof of my anomaly, which I will then send to him again in hope he'll finally understand the problem and do something about it.
What I'm asking from you is to take screen shots of your Galaxy S with these two pictures on the screen (when they open click on them to get full size):
1. http://img824.imageshack.us/f/14213741.jpg/
2. http://img819.imageshack.us/f/35743610.jpg/
Please, just make sure that the pictures are clear to see. You might need to turn off your lights and take a night shot with macro to capture the screen properly.
After you do that, just post the screens here. I will need those pics to send him the evidence.
These are my screen shots, take a look at the pictures and you will see what I mean:
The home screen. Artifacts can be seen:
The menus screen:
The gallery screenshot, even here you can see the color anomaly:
The second pic. Please compare this to the second link I gave above:
And yes, everything is alright with my digital camera, the picture just looks that awful on the phone's screen
The second pic when screen dims after 30sec (notice how it adds purple layer):
The first pic. Please compare this to the first link I gave above:
The first pic when screen dims after 30sec:
So there it is...
If some of you wise people know how to fix this problem without sending it again to that guy or voiding the warranty, please do tell me. I assume it has something to do with color depth or something, maybe somehow that setting changed, don't know how or why, maybe some software I installed triggered it although none of it was illegal or malicious in any way...I think...
Thank you in advance for any help and I appreciate your efforts for helping!
Have you flashed any new firmwares lately?
No, I'm afraid to get the warranty void, nor do I know which firmware to flash, how to do it and how to un-do it. I also don't know if serial numbers will change or something :|
Sorry
Don't be sorry. I was just asking because there have been reports that some of the 2.2 froyo firmwares had some similar issues, but I think that was mostly when watching films.
So you didn't do anything "new" when this happened? Installed an app, messed with phone settings etc?
I received an advice to go to video player and while playing a video go to settings. There are some color controls but it didn't help.
One more thing I didn't mention before, the color anomaly is present even when phone boots up or shuts down, when those logos spin, etc. For example, when it boots, the big shiny "S" also has this anomaly instead of being smooth as it was originally...
Here, I even recorded a video of the bootup, maybe you can see what I mean although my digital camera isn't intended for capturing video so it may not be the best quality :/
At 0:14 where purple color is, it isn't smooth, instead it looks like thick lines of purple...
http://www.youtube.com/watch?v=50G2uLFDo5I
Just take it to the closest Samsung Service Center for repair/replacement. Forget the dealer. If you have proper warranty papers there shouldn't be a problem.
Same thing happened to mine, bought directly from Vip, about one hour after turning it on. Returned it to the Vip center and got a new unit 2 days later.
In any case, the address of the authorized service center is somewhere on the eastern outskirts of Zagreb.
It's got warranty papers of that guy's company. I don't think it would be accepted by official Samsung service center because it's not the original Samsung warranty paper that is legitimate in every Samsung center. This guy owns a small cellphone service company, sells cellphones bought outside of Croatia and gives his own warranty on them. Who knows how he gets them, I just know he had Galaxy S far sooner than it appeared here officially. Thanks for the advice anyway...
BronzedDroid said:
Have you flashed any new firmwares lately?
Click to expand...
Click to collapse
Do you recommend to flash a new firmware? I've read guides and I can do it, I just need an advice which firmware to flash? Will it void the warranty?
Sorry for posting one post after another, but this is important. I found someone else with the same problem: http://forums.whirlpool.net.au/forum-replies.cfm?t=1520586
I don't think I'm gonna try flashing the firmware, I'll wait until monday to contact the warranty guy and ask for repair of the device or the replacement. I will also send him a link to this post, so if you can take your screenshots, now would be a good moment :/
Thanx
I'd do the shots but I've got nothing to take them with. Sorry.
In any case, a replacement is necessary. It's definitely a hardware fault and it appears to affect early units. My replacement device has a later manufacture date and a newer firmware than the first, dead one.
AnnihilatorSC said:
It's definitely a hardware fault and it appears to affect early units.
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Click to collapse
How do you know this, is there a link about this? Is it a known fault for early units? How do I know if my unit is an "early unit" ?
Wierd. You should definitely give Samsung a call. Your phone should be still under the manufacturers warranty. Hopefully they will replace the screen without any hassle.
Neo-ST said:
How do you know this, is there a link about this? Is it a known fault for early units?
Click to expand...
Click to collapse
I don't, sorry. I'm just guessing based on my experience and the fact that it happened to other people who bought the phones early on.
I just called the guy who gave me the "warranty" and they don't admit that there's a problem with the phone, instead I have to pay analysis at the official Samsung service center (approx. 10€) to get the official paper saying that something really is wrong with the screen. After that he'll give me a new phone and take this one.
I'm not 100% satisfied with this solution, but considering other options I had and a fact that I bought it on the black market, this one is fastest.
So...
My phone just returned from Samsung Service. Yes, the screen is faulty. I already knew that so it didn't surprise me, but behavior of the "warranty guy" did.
He attacked me verbally, saying that I'm a liar and that he doesn't believe me (although I did all this just because of him). He asked me worksheet number of my case at Samsung Service so that he can check if I'm telling the truth. To make to long story short, he refused to help even after he was convinced. One of his statements was "you bought the phone for half the price, what did you expect?! why didn't you buy the real one!".
After I ran out of nerves and being polite with him, I told him to fix the problem or face the consequences (inspectorate), after which he went mad again saying that I'm threatening him and that he can pay someone to find and kill me... I told him to do so freely. Then he yelled some more and finally hung up the phone. After 10 minutes I received a call from him saying to send him the phone on Monday.
So, suma summarum, I ended up being without the phone for more than a month and with 40€ of postal costs + Samsung Service's inspection.
I came across this thread, and it look interesting.
Best of luck claiming your warranty. There always problems when it comes to 'service' warranty, because the seller will need to repair/pay repair bill from Samsung/get you a new device from his own pocket.
I personally would never buy a electronic gizmo w/o manufacturer's warranty.
Neo-ST said:
So...
My phone just returned from Samsung Service. Yes, the screen is faulty. I already knew that so it didn't surprise me, but behavior of the "warranty guy" did.
He attacked me verbally, saying that I'm a liar and that he doesn't believe me (although I did all this just because of him). He asked me worksheet number of my case at Samsung Service so that he can check if I'm telling the truth. To make to long story short, he refused to help even after he was convinced. One of his statements was "you bought the phone for half the price, what did you expect?! why didn't you buy the real one!".
After I ran out of nerves and being polite with him, I told him to fix the problem or face the consequences (inspectorate), after which he went mad again saying that I'm threatening him and that he can pay someone to find and kill me... I told him to do so freely. Then he yelled some more and finally hung up the phone. After 10 minutes I received a call from him saying to send him the phone on Monday.
So, suma summarum, I ended up being without the phone for more than a month and with 40€ of postal costs + Samsung Service's inspection.
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Click to collapse
Wow dude. Sorry you had to go through all that, that's just ridiculous. That guy clearly shouldn't be selling technology if he doesn't expect to get any returned because of issues. I hope you get it resolved okay and end up with a nice new phone.
I didn't see this thread anywhere, and I am new here, so please don't kill me if it is in fact somewhere...
I dropped my Nexus 10 last weekend and can't seem to find anywhere that can fix it or carries the screen/digitizer. Samsung wants $260 to repair which is absolutely absurd.
I sent to a place to get fixed but they just informed me that they can't get the part and it's backordered everywhere. I'm leaving for two weeks overseas and am about to make an impulse buy and go back to an iPad if I can't get this fixed anywhere...
Thanks in advance
I may be a bit late with this, but have you considered replacing the screen on your own?
Depending on what's broken (the screen, digitizer, or both), find and buy that and fix it.
Now seeing that a Nexus 4 screen+digitizer+front plate combo (directly from LG) costs ~80$, it seems 260$ is about the right price for the Nexus 10...
jambrosio81 said:
I didn't see this thread anywhere, and I am new here, so please don't kill me if it is in fact somewhere...
I dropped my Nexus 10 last weekend and can't seem to find anywhere that can fix it or carries the screen/digitizer. Samsung wants $260 to repair which is absolutely absurd.
I sent to a place to get fixed but they just informed me that they can't get the part and it's backordered everywhere. I'm leaving for two weeks overseas and am about to make an impulse buy and go back to an iPad if I can't get this fixed anywhere...
Thanks in advance
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Click to collapse
Tablets and smartphones are the only devices that I can say purchasing Square Trade or other accidental damage warranty might be a wise decision.
The display is the single most expensive part of the tablet, so expect it to be costly even if you do perform it yourself.
If you can't get it repaired and do get an iPad, remember they break as well. So a purchased warranty for that tab might also be a good idea.
Does anyone have experience with a cracked back panel and being on JOD? I am thinking about attempting to replace it but, it does have the IMEI listed. Does anyone know of a back case manufacturer that can add the IMEI as well? If all else fails I am pretty good with the guys at my local T-Mobile, I may just try to convince them to say it happened at trade in, or put like a D-Brand Skin on it and see if I can get it past them that way.:laugh:
Thanks in advance
matt.b.powell said:
Does anyone have experience with a cracked back panel and being on JOD? I am thinking about attempting to replace it but, it does have the IMEI listed. Does anyone know of a back case manufacturer that can add the IMEI as well? If all else fails I am pretty good with the guys at my local T-Mobile, I may just try to convince them to say it happened at trade in, or put like a D-Brand Skin on it and see if I can get it past them that way.:laugh:
Thanks in advance
Click to expand...
Click to collapse
I don't have experience with JOD particularly, but would like to caution you against trying trickery that you mentioned. Even if you put a skin, they'll remove it to try and put this in the refurbished stock, see the crack and charge you for repairs. As for the IMEI, it really doesn't matter. If I'm not mistaken, it is just a sticker. When I got my phone back after a Samsung repair, it was removed anyways.
And finally, regarding your idea about getting local reps to lie that all was ok and stating it was damaged in transit, we do not promote such deception in xda. But it is up to you if you want to go ahead and try it out. As this is definitely a physical damage, better own up to it and pay for it. Since it is for the back panel, it'll probably be around $70 (directly from Samsung, front glass is $270). It might be a lot cheaper if repaired somewhere else.
Sincere apologies if I sound like a douche, but that's the best advice I can give you.
CravingMender9 said:
I don't have experience with JOD particularly, but would like to caution you against trying trickery that you mentioned. Even if you put a skin, they'll remove it to try and put this in the refurbished stock, see the crack and charge you for repairs. As for the IMEI, it really doesn't matter. If I'm not mistaken, it is just a sticker. When I got my phone back after a Samsung repair, it was removed anyways.
And finally, regarding your idea about getting local reps to lie that all was ok and stating it was damaged in transit, we do not promote such deception in xda. But it is up to you if you want to go ahead and try it out. As this is definitely a physical damage, better own up to it and pay for it. Since it is for the back panel, it'll probably be around $70 (directly from Samsung, front glass is $270). It might be a lot cheaper if repaired somewhere else.
Sincere apologies if I sound like a douche, but that's the best advice I can give you.
Click to expand...
Click to collapse
Thank you for the advice, the IMEI is apart of the back panel not just the sticker thing, but actually apart of the back. I've found back panels on Amazon for like $10, maybe I will call Samsung and see if the repaired versions have the IMEI.
This was very helpful.
matt.b.powell said:
Thank you for the advice, the IMEI is apart of the back panel not just the sticker thing, but actually apart of the back. I've found back panels on Amazon for like $10, maybe I will call Samsung and see if the repaired versions have the IMEI.
This was very helpful.
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Interesting. I wonder why mine doesn't have it anymore. TBH, I never noticed it before.
Just get it fixed, t-mobile(and almost any phone company I've deal with) will accept most of these phones as long as it doesnt show physical damage. I used to work for a phone repair shop in NYC and they(literally the guys at the T-Mo/Sprint/ATT stores) would send guys over to fix their phone before they would accept it as a trade in.
they include imei sticker int he box for reasons like this.
The imei is in the phone harness.
phone app *#06#
So when they do a trade in or any work on your phone. All they need to do is put in that code and it will being up th imei and they can move on.
But since it crack and you try the jump. They will either charge you the insurance claim price/ not give you the full amount for it. leaving you to pay the different before you get the new phone
Other then that it doesnt matter if the imei on the back is gone. the phone will be refub once it leaves your hands.
Broke mine too .. $60 at local repair shop
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WingedCow said:
Just get it fixed, t-mobile(and almost any phone company I've deal with) will accept most of these phones as long as it doesnt show physical damage. I used to work for a phone repair shop in NYC and they(literally the guys at the T-Mo/Sprint/ATT stores) would send guys over to fix their phone before they would accept it as a trade in.
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Very interesting, I have found backs on Amazon for like $10 bucks. Not sure if they're really that great or not but, I will give that a try. Worst case they turn me down and I am stuck with the phone for a couple years.
matt.b.powell said:
Very interesting, I have found backs on Amazon for like $10 bucks. Not sure if they're really that great or not but, I will give that a try. Worst case they turn me down and I am stuck with the phone for a couple years.
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As long as they're glass and has the Samsung logo on it, it'll be fine. Make sure you also get some decent double sided adhesives for it, or get the specific adhesives cutout for the S7E that you can just slap on. I usually use redline tapes, they're slightly better than scor-tapes imo.
Just replace it. Amazon and eBay have it for $25-$30. All you need is a blow dryer.
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