I'm trying gather opinions for my sister on what one might do if their device (8525) got ran over. The lower right corner of the top is smashed a bit, disfigured in the right area where the keyboard slider doesn't open perfectly (but it still opens/closes), the worst damage however, is that while the touch screen is intact - not a scratch, what is underneath has been damaged - all you see is backlight, and ironically, what looks like an image of a tire mark on the bottom of the screen. So, I can't tell if the OS is loading, but the screen lights up in response to the power on button. It will dim after 10 sec's, and get bright upon screen tap.
1) Is this a no-brainer on what parts need to be ordered, and can it be self serviced? If so, what and where would you go?
2) Does this sound like HTC, or PPCTechs, etc. could fix for a reasonable amount?
3) Would you just sell it for parts only on eBay? Then use the money toward the Kaiser/Tilt/8925/et al when/if it comes out?
4) Other?
Thanks in advance for taking the time to offer your opinion.
scharnet said:
I'm trying gather opinions for my sister on what one might do if their device (8525) got ran over. The lower right corner of the top is smashed a bit, disfigured in the right area where the keyboard slider doesn't open perfectly (but it still opens/closes), the worst damage however, is that while the touch screen is intact - not a scratch, what is underneath has been damaged - all you see is backlight, and ironically, what looks like an image of a tire mark on the bottom of the screen. So, I can't tell if the OS is loading, but the screen lights up in response to the power on button. It will dim after 10 sec's, and get bright upon screen tap.
1) Is this a no-brainer on what parts need to be ordered, and can it be self serviced? If so, what and where would you go?
2) Does this sound like HTC, or PPCTechs, etc. could fix for a reasonable amount?
3) Would you just sell it for parts only on eBay? Then use the money toward the Kaiser/Tilt/8925/et al when/if it comes out?
4) Other?
Thanks in advance for taking the time to offer your opinion.
Click to expand...
Click to collapse
ppctechs.. htc would probably send it back
dont waste your time with ebay. unless you get a loaner in the meantime and are preordering the 8925 from cingular. let us know what you decide.
Buy a new one...no..wait for the Kaiser and buy that!
I suggested as an option she SELL the 8525 for parts on eBay to offset some of the cost of a new phone, as there are so many people out there that know what they are doing, and can salvage it (ie the battery cover, battery, stylus are fine - and I'm guessing the keyboard and lower internals are fine).
How do you pre-order the 8925 from Cingular/Att? I haven't seen it as an option! She was "this close" to running to CompUSA for the Advantage, but they soldout. Someone suggested the iToy, um, I mean iPhone, but the specs don't compare - and having Push/Exchange is critical. The 8925 really seems to have "all that and more". She'll probably wait for the 8925, unless it isn't released soon to the 9/3 estimation. We'll check into the PPCTechs, and see what they think in the mean time.
scharnet said:
I suggested as an option she SELL the 8525 for parts on eBay to offset some of the cost of a new phone, as there are so many people out there that know what they are doing, and can salvage it (ie the battery cover, battery, stylus are fine - and I'm guessing the keyboard and lower internals are fine).
How do you pre-order the 8925 from Cingular/Att? I haven't seen it as an option! She was "this close" to running to CompUSA for the Advantage, but they soldout. Someone suggested the iToy, um, I mean iPhone, but the specs don't compare - and having Push/Exchange is critical. The 8925 really seems to have "all that and more". She'll probably wait for the 8925, unless it isn't released soon to the 9/3 estimation. We'll check into the PPCTechs, and see what they think in the mean time.
Click to expand...
Click to collapse
oh okay, i didn't fully read your post i guess. selling for parts is a waste of time imo. i say fix the phone via ppctechs and then sell it before the 8925 comes out. use the money to help pay for it.
If she is already hinting at getting new phone, sell this one as broken and use funds for new Kaiser once its available. If you think you can fix it, buy a broken one and swap parts like housing, ribbon cable, etc. If she values the data on it either connect to computer and save what you can in files or try hard reset.
"what looks like an image of a tire mark on the bottom of the screen" sounds like a really cool screen btw, sorry Im not helping am I?
this thread is useless without pictures!
carnage=Cool
"this thread is useless without pictures"
-- I wanted to take a picture before she left, but forgot...I'll ask her to drop by and I'll add some
"If she is already hinting at getting new phone, sell this one as broken and use funds for new Kaiser once its available."
--I suggested the idea of PPCTechs, so we'll see. I think she is wavering between fixing and keeping, or selling as parts and getting the Kaiser/8925/Tilt. Getting an upgraded phone through this would take away some of the pain.
"what looks like an image of a tire mark on the bottom of the screen" sounds like a really cool screen btw, sorry Im not helping am I?
--Actually, it is quite cool...she saw it as tree's, I saw a tire track...sorta like the ink blot psychologists use.
Back in the wizard days i bought one that was damaged for $75 off ebay.. I salvaged it out and took the piece i needed and then sold other parts individually and ended up making money... total amount i got for all the parts was around $125...
I don't know how pocketpctechs price their work, but i got my JasJam repaired with them through the i-mate warranty and wasn't too pleased... they didn't fix the issues on top of that they didn't replace the "warranty void if removed" sticker. But i'd believe that they are going ot charge a lot of repair.
well best of luck and i 2nd the request for pics
Pictures are now added at the first post.
An update on her thoughts - if she sells it, is there any way to erase her data first. Also, any opinions on what she might ask as a fair price? This info might help her in deciding what is the best solution.
Thanks for all your help!
selling as is? 50 bucks
I recommend using My Mobiler, it's a remote desktop software where you can remote connect to your PDA using your PC, easy to use and installs itself on your PPC automatically. http://www.pdagold.com/software/detail.asp?s=1493
scharnet said:
Pictures are now added at the first post.
An update on her thoughts - if she sells it, is there any way to erase her data first. Also, any opinions on what she might ask as a fair price? This info might help her in deciding what is the best solution.
Thanks for all your help!
Click to expand...
Click to collapse
thank you for posting the pics!
but I was expecting way way,waaay worse damage
at the same time damm these are tough units hopefully mine nevers sees the tread of a a tire.
good luck.
Related
I bought the I-Mate JAM for my wife a few months ago thinking I could teach her all the cool things it can do like my PDA2K but she still doesn't like it. I was thinking about posting it on ebay, but wanted to give everyone here a chance to make me an offer before I posted it. Is anyone willing to make a reasonable trade or offer for it? She really likes the new RAZR's so I am open for a few days then its off to ebay for it.
post an offer here or email me [email protected].
I will post pics later today as it does have one or two scratches.
Here is a pic
A scratch on the display is a no-go for me. If she doesnt even want it, why couldn't she use a screen protector the time being? I have one on it and are using it.
I sent it to here while I was away and she didn't know how to put it on. The scratch isn't that big either, the flash on the camera kind of makes it look alot bigger.
$200
I'd be interested to know what you get on ebay for it.
I'll be putting mine on there at some point soon With a 1gb SD card, Spectec WiFi card and DeskDock. Not sure how much to expect though. :S
My wife has a RAZR and aside from being thin an light she is quite disappointed with it. As always no other phone can beat the user-friendlyness and features of a Nokia.
I am sure my wife will be disappointed with it also. No offense to women, but with cell phones its always what's new and small.
The cons are as follows:
- wake up alarm wont work if the phone is off.
- fonts are too small (for bad eyes).
- though one could input various numbers for one contact, when viewing, it displays each number as one individual entry.
- the phone's battery can only be charged via the supplied adapter and/or the usb cable (but only when connected to a PC). it does not work with my universal usb charger which i use for my s100 and bt800.
- assigned sms tone does not work if an international sms is received.
i wonder how the motoQ will be like in practice.
How do you manage to scratch the screen like that?! I had my phone for 4 months before my screen protectors finally came in the mail (expansys.com.au being slow, long story). I used the phone all day every day, let my girlfriend at the time use it and my dad and it doesn't have a mark on the screen!
Did she accidentally use a pen instead of stylus or something?
As I said before its not as big as it looks, the flash made it look bigger. But the scratch was from her nail when she was getting them done and tried to click on something.
Fair enough. I could imagine if you're looking straight down at it you'd barely notice. Still, unlucky!
My guess at a value would be slightly over half the standard retail price. I reckon I'd pay that. In Australia Jams sell for AU$900 roughly, I'd give you $500 but I have no money!
Ebay Australia has some in "as new" condition going for AU$600.
Hi , I will buy it for 200 USD. Agreed ?
rexxxx,
Common man Jimmy-Bish just offered me 377.191......
I was really hoping to get a trade w/some $$ becuase I will have to replace the phone as soon as I sell/trade this one.
Alfred, what's my new price (AU$900) compared to the US price? I put in that theoretical offer based on the Australian market at the moment.
(Oh, and it wasn't a rock solid offer. like I said, I have no money... sorry!).
Jimmy-Bish I was comparing it to the 500 you said, I know your not interested but that is a more reasonable offer.
ILL TAKE IT????
IF you'd sell it for AUD$400 including post ill take it it dose come with all chargers and stylus and box and wat-not dosent it?
ILL TAKE IT????
IF you'd sell it for AUD$400 including post ill take it it dose come with all chargers and stylus and box and wat-not dosent it?
nottodaynicko2005
are you still interested? sorry i haven't checked this post in a while and i never posted the jam on ebay either. i got caught up in the BlueAngel release of WM5.0 I personally have the PDA2K.
Well i was real clever today went to a carboot had my ameo in the back pocket and jumped into the car seat still half asleep, and my phone is now cracked across the width of the screen so its bust however i have insurance and will be getting a new one anyday is the leftover ameo any good asuming they dont want it back for my or others development purposes? it does work but the touch screen is not responding and after h/r i cant get the phone to align screen so it wont go to next set up screen... Cheers all and remember dont sit on your Ameo........................................................... Please...
see if you can hang onto it
can i get the keyboard part from you?, want an english one lol
post image pls.
spzero said:
Well i was real clever today went to a carboot had my ameo in the back pocket and jumped into the car seat still half asleep, and my phone is now cracked across the width of the screen so its bust however i have insurance and will be getting a new one anyday is the leftover ameo any good asuming they dont want it back for my or others development purposes? it does work but the touch screen is not responding and after h/r i cant get the phone to align screen so it wont go to next set up screen... Cheers all and remember dont sit on your Ameo........................................................... Please...
Click to expand...
Click to collapse
First, sorry to hear about your device. Bummer. I keep it in my back pocket sometimes and I hope I never forget to take it out.
If you're able to keep it, please do donate it for development. Midget_1990 is the one you want to make arrangements with if you don't mind donating it to the cause. This will help us start earlier than previously. Once we get Midget_1990 his phone we can send it to another developer I have in mind. Thanks for the post and offering to help. Let's keep our fingers crossed.
insurers arent open today (how lazy) and as i have no phone or digital camera cant post pics its right accross the screen top to bottom. if i can hold on to it or as much as possible might just send in the main device minus battery keyboard etc i will try posting whats available to Midget_1990. will let you guys know tomorrow assuming i get it sorted and hope to get it back soon ........
spzero said:
insurers arent open today (how lazy) and as i have no phone or digital camera cant post pics its right accross the screen top to bottom. if i can hold on to it or as much as possible might just send in the main device minus battery keyboard etc i will try posting whats available to Midget_1990. will let you guys know tomorrow assuming i get it sorted and hope to get it back soon ........
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Click to collapse
Perfect. Thanks for this.
no problem its all for the greater good of the community and users like me..
spzero said:
no problem its all for the greater good of the community and users like me..
Click to expand...
Click to collapse
if you're using the t-mob insurance they'll want the other one back, and make sure if you get it swapped in t-mob store that you take in everything that came with it, to send back, otherwise they'll charge you full retail price! I've found it best to take the unit and new battery from the offered box and leave everything as is.. this from exchanging 3 universals through that scheme..
They definitely will not send you a new battery and yes you will be charged for anything you don;t return.
I had a nightmare year last year with my Universal - without being aware when I knocked it the screen cracked three times. Each time Orange replaced but I life in fear of my Advantage bought from a 3rd party along with a Vodafone contract (T-Mobile doesn't exist around here) which is only on the house insurance.
So please don't post it this subject you're making me nervous!
mort29 said:
They definitely will not send you a new battery and yes you will be charged for anything you don;t return.
I had a nightmare year last year with my Universal - without being aware when I knocked it the screen cracked three times. Each time Orange replaced but I life in fear of my Advantage bought from a 3rd party along with a Vodafone contract (T-Mobile doesn't exist around here) which is only on the house insurance.
So please don't post it this subject you're making me nervous!
Click to expand...
Click to collapse
Have you tried approaching one of the mobile phone insurers for your own contract. Phonesafe thru T-mobile charge £8.99 pcm - I wonder if they would provide a policy to you direct. Must be worth trying because your house policy excess may be quite high?
A quick google shows lots of mobile phone insurers - see for example: Mobile Phone Insurer reviews
Maybe then you can read this thread without squirming!
fards said:
if you're using the t-mob insurance they'll want the other one back, and make sure if you get it swapped in t-mob store that you take in everything that came with it, to send back, otherwise they'll charge you full retail price! I've found it best to take the unit and new battery from the offered box and leave everything as is.. this from exchanging 3 universals through that scheme..
Click to expand...
Click to collapse
I am on my fourth Ameo (1st one GPS stopped), the following ones have all been faulty replacements (until my most recent one, which works).
The point is that when I did the first exchange it was in a T-mobile store and I needed it urgently. The GPS had just stopped working but I did not have the box with me. I asked them to do an exchange on the undertaking that I would bring the box into the store the following week to swap it over. However, when I went in the following week, they said they had sent the other box (i.e. the box from the exchanged one) away and didn't need my box.
The other exchanges have all been through T-mobile's call centre - they send out (by courier) a new handset (not including keyboard, battery, screen protector etc) and take the old one away at the same time. It worked quite well - they given you a morning or afternoon slot, which the courier seemed to stick to. If you don't hand over your handset, they don't hand over the new one!!!
well alll i managed was an extra styli, and replaced my keyboard/case and phone so there all shiney but no extra. damn but i tried my best sorry guys, maybe i can 'lose' it next time and theyl never know....
Just installed pocket hack master and it shows stable @ 728 Mhz my old one couldnt even run stable at 663 only at 624 i know many havent being able to overclock but now i can
Hi
My imagio Start and back keys are stuck!!!
anyone else with the same problem!!!
Stuck Buttons
This is an issue with the Imagio. The only real fix is to have VZ send a replacement.
There has been a discusion on it here at PPC
http://forum.ppcgeeks.com/showthread.php?t=99190
And, if you look on the VZ forums there are more people talking about this.
mally2 said:
Hi
My imagio Start and back keys are stuck!!!
anyone else with the same problem!!!
Click to expand...
Click to collapse
yeah- like the guy said- a whole thread dedicated to the subject. and then you find out that even though you pay for insurance instead of getting a new phone they send you someone else's old phone that was broke and they fixed for you. nice. when my end button got stuck down i ended up ripping it off and fooling with it until it unstuck. had to use a little adhesive (totally lame) to make the cover stay on the actual button. definitely does not work as good. after that i started looking into all the ways i could to avoid using those buttons.
xda shutdown.
volume app's.
etc.
Mine stuck within the first 30 days so I made them give me another brand new one. They tried the certified like new thing with me but I wouldn't accept that. It did take a fair amount of *****ing on my part before they gave in.
Why would I pay for something new that doesn't last a month and accept a refurb?
So my point is, if your phone breaks soon after you bought it, don't accept anything less.
Also, I'm on my 3rd one. Verizon's policy after the 3rd one within a year is to get you into something different that's new and of "equal value" if you want. However, they will not openly tell you that unless you insist on it.
I'm on #2 and I am tossed between using the buttons as little as possible or as much as possible.
Added to Wiki
Hi guys, have just referenced this issue and thread in the Wiki. Hopefully some more travellers will find the info and offer some assistance.
freakin buttons
My wife and I both have Imagios. I have had mine replaced once already the buttons on the replacemnet are stuck and a new one is on the way. The buttons on my wife's are now stuck and she has a replacement on the way.
Verizon is telling me that they no longer let you get a different phone after 3 replacements. I would yell and complain, but what phone do they have thats better?
Add me to the list. Windows button decided to get stuck last night. I will say that it was particularly cold (36F) and I had been outside for some time, thus making the device fairly cold. When I depressed the button, I noticed that it was hesitant to move, then made an quiet yet audible *click* and that was that. I have a feeling that the defect lies in the membrane beneath the button and when exposed to cold, it becomes inflexible and cracks. I'm debating whether to actually go to the VZW store or call the customer service. If I actually go to the store, will they likely give me a new device (if stocked) or do they have refurbs in the store? So long as the refurb is in brand-new condition, it doesn't matter to me as I have a feeling this will just happen again. While I love this phone, I'm hoping warmer days will make this a non-issue. In any case, it's a bit of a bummer when virtually every day I have impromptu debates with a droid owner about who's phone is better. Last night, I lost.
gilbenl said:
Add me to the list. Windows button decided to get stuck last night. I will say that it was particularly cold (36F) and I had been outside for some time, thus making the device fairly cold. When I depressed the button, I noticed that it was hesitant to move, then made an quiet yet audible *click* and that was that. I have a feeling that the defect lies in the membrane beneath the button and when exposed to cold, it becomes inflexible and cracks. I'm debating whether to actually go to the VZW store or call the customer service. If I actually go to the store, will they likely give me a new device (if stocked) or do they have refurbs in the store? So long as the refurb is in brand-new condition, it doesn't matter to me as I have a feeling this will just happen again. While I love this phone, I'm hoping warmer days will make this a non-issue. In any case, it's a bit of a bummer when virtually every day I have impromptu debates with a droid owner about who's phone is better. Last night, I lost.
Click to expand...
Click to collapse
I am with you on the debate. I want to yell at Verizon to make them let me get out of this phone, but I wouldn't know what to get. I actually like this phone a lot. I like that I can goof around with it and possibly get android on it in the future.
mikebbass said:
I am with you on the debate. I want to yell at Verizon to make them let me get out of this phone, but I wouldn't know what to get. I actually like this phone a lot. I like that I can goof around with it and possibly get android on it in the future.
Click to expand...
Click to collapse
would be like able to get replacement buttons on ebay.... so i can fix them myself... LOL i cant send it back to verizon i live in india!!! sis gave me this phone as a gift
mally2 said:
would be like able to get replacement buttons on ebay.... so i can fix them myself... LOL i cant send it back to verizon i live in india!!! sis gave me this phone as a gift
Click to expand...
Click to collapse
any info
can i get replacemnt on ebay
mally2 said:
any info
can i get replacemnt on ebay
Click to expand...
Click to collapse
**** my send key is now stuck,..... though it works on pressure!!! damn!!!!! can i get replacement keys anywhre
If you have proof of purchase (IE original packaging,maybe a receipt), it may be worthwhile to contact HTC directly. I would assume that the phone was purchased w/o a plan and/or you're not a current VZW customer anyway. I would assume then that any defect/warranty issues would default to the manufacturer. I believe HTC has a 90-day warranty.
Hi
i tried conatcting local HTC india ,.,.,. they cant help.... can i get replacement on ebay or anywhere ... plssss its urgent
stuck buttons avoidance
I have a solution that seems to have ensured I don't have this problem. I placed a screen protector from my mp3 player across the buttons (since most screen protectors for the imagio only cover just the screen itself), and then using an xacto knife i carefully cut the excess mp3-screen protector around the outside edge of the send and end button and along the bottom of all the buttons such that the remaining film secures all the buttons together.
This seems to have some effect in stabilizing the buttons and making sure nothing snags on them or prys on them and it seems to keep my phone from having the problem reported here. I've had mine on for at least 3 months and not a single button problem.
yatman60 said:
I have a solution that seems to have ensured I don't have this problem. I placed a screen protector from my mp3 player across the buttons (since most screen protectors for the imagio only cover just the screen itself), and then using an xacto knife i carefully cut the excess mp3-screen protector around the outside edge of the send and end button and along the bottom of all the buttons such that the remaining film secures all the buttons together.
This seems to have some effect in stabilizing the buttons and making sure nothing snags on them or prys on them and it seems to keep my phone from having the problem reported here. I've had mine on for at least 3 months and not a single button problem.
Click to expand...
Click to collapse
Hi
well thats great!!! not sure what i can do now unless i get replacement buttons on ebay or any online stores
What exactly did HTC say?...They warranty these phones for one year, and they were released in october, so its not out of their hardware warranty period.
Is the ESN on this phone valid? Something isn't adding up here.
gilbenl said:
What exactly did HTC say?...They warranty these phones for one year, and they were released in october, so its not out of their hardware warranty period.
Is the ESN on this phone valid? Something isn't adding up here.
Click to expand...
Click to collapse
Hi
The problem is i got the phone from my sister who lives in US.... i live in INDIA!!! bangalore to be precise!!! So HTC say they wont help.... my sis will be back after 6 months... LOL
Ps whats ESN... is tht the IMEI!!!! well its GSM unlocked thats as far as i know
Here's an idea: Call HTC USA and pretend you're wherever your sister lives in the US. Explain the issue (leaving out the bought as gift, sent to india part) and then when they say they'll fix it (which, if the phone isn't stolen or otherwise they will) send it to your sis in the US and have her send it to HTC from a US address. I'm sure with the large number of questionable phones floating around india/asia they're hesitant to replace it. When in doubt, lie. You purchased a product and you deserve coverage. Don't let their resistance stop you; you're certainly not doing anything illegal, simply circumventing their "security" measures.
Spam taken care of, not linking to topic to help him spread his 'cause'.
So I dropped my iconia today. On tile. On its corner.
The glass cracked. It still works just fine, in fact, the glass covering the screen is still fine, its just bezel-glass that broke.
While I CAN live with it like this, I would really rather not. Its right where my thumb normally rests, and its really sharp. Plus its damn embarrassing.
I want a new phone and I need a new laptop for college this fall, I don't have the money (or really, the desire - its my best-performing device) to replace my tab.
So, is there any way I could get Acer to fix this?
I'm sure I'm out of warranty, its a refurbished sale item from best buy online, purchased around Thanksgiving.
How would I figuure out if I have any warranty left?
Barring that, could I pay Acer to repair my tab or do some sort of replacement?
If that's no, is there any way I could replace the glass myself?
Picture of the damage attached.
-Sent from my Droid Charge
I saw a few on Ebay, but the one that I would get is probably this one... I like it best because it is a full assembly, and it is already here in the U.S. $122 shipped. Add warranty for another 12 bucks.
Anytime I replace anything like this I will pay a little more to get an easier install. You can get others for $89 bucks and up. They are in China and the wait may be quite long. And they don't have as much pre-assembled for you.
Teardown video- http://www.youtube.com/watch?v=ttuzw9qso8s
If you send it in to Acer and they determine that the warranty is out I think that they will charge you something like $200. If you registered at Acer you can login and see the status. If you didn't, I am not sure what you will have to do.
Also. If you paid with a credit card, you can see if the warranty was extended by the cardholder.
Good luck.
Thanks for the response....
I don't remember if I ever made an Acer account or not... I'll check later. (I ROM'd my tab within a week of getting it =P)
and I was kinda expecting a response like that: it would cost almost as much to have it serviced as i paid for it in the first place ($250)
I'll check out the video when I get home, how complicated would you say it would be to install the replacement part?
While it is detailed and there are quite a few steps. I'd think that most folks with an extra hour and a half or so could do this with the right video. The one that I linked to isn't in english, and I am sure that there are way better ones. I think that video was taken in an Acer site somewhere and I thought it was interesting. Look for others, there are many. Now from what I've read the cable for the volume rocker is VERY fragile! Be sure the be extra careful with all of those, but especially that one, ok? If you think that you can deal with that and don't mind playing with tiny stuff, go for it. If you have some tweezers, those are handy. Hemostats are even better. And if you don't have a pry tool, try a guitar pick, credit card or license. Heck, a plastic knife is better than going at it with metal. Just something stiff and plastic so you don't scuff anything. Good luck.
Thanks. I could probably swing it myself but I'm always hesitant to get my hands into something like this.
Usually enjoy it once I do though
I'm gonna try to live with it for a while, as even a hundred bucks would be a real strain on my bank account right now......
But ill bookmark this page for later. Thanks so much.
All - I have noticed a faint vertical line on my screen. It is about 1" from the left side.
Is it just the screen burning out?
Is there anything that can be done to fix it?
Thanks!
bg
Maybe? You may need a new LCD screen but it's hard to say without a little more in-depth info and pics
slapping you upside the head from my galaxy tab 10.1 P7510
Sorry. Here a photo. Let me know what you think. Thanks!
http://farm9.staticflickr.com/8061/8210130121_07c825177b.jpg
That does look like hardware damage. Take it in for servicing...or fix yourself if you have the skills and ambition
Perhaps a silly question, but
When screen rotates is the line following it?
Cheers
GV
gveloce said:
Perhaps a silly question, but
When screen rotates is the line following it?
Cheers
GV
Click to expand...
Click to collapse
Good question. The line stays in the same spot on the screen when I rotate it.
All - I took the device by Best Buy today. The said it was a hardware issue. They said it is hard to tell what the cost to fix might be. They concluded the most cost effective thing to do would be to buy a new tablet rather than put $$$ into it.
So Best Buy couldn't tell you what it would cost to fix it, but advised you that you'd be better off buying a new one? Amazing how they came to that conclusion without knowing the repair cost. And of course, they just happen to have a nice selection of devices from which you could choose, right?
I'd send it back to Samsung and get an actual quote before you do anything. That way you can make an informed decision rather than taking the advice of a retail store who would rather sell you a new device than be bothered with repairs. Then I'd probably try to "persuade" Samsung to cover the repair even though its out of warranty (I assume).
rjohmit said:
So Best Buy couldn't tell you what it would cost to fix it, but advised you that you'd be better off buying a new one? Amazing how they came to that conclusion without knowing the repair cost. And of course, they just happen to have a nice selection of devices from which you could choose, right?
I'd send it back to Samsung and get an actual quote before you do anything. That way you can make an informed decision rather than taking the advice of a retail store who would rather sell you a new device than be bothered with repairs. Then I'd probably try to "persuade" Samsung to cover the repair even though its out of warranty (I assume).
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Thanks rjohmit - I think I will call contact Samsung & see what they will do. Only issue I have is I currently have my e-book for college on my tab so I can't afford to be without it for a week or to :{