Database Users

Has the multimedia dock been released yet?

I ordered it Monday from At&t and it has not shipped out yet it is still "in progress" when i check the order status. At&t told me it should be here in a few days but i know half the time they don't know what there talking about...
Anyone bought one yet? How long did it take to get it? Also Is it worth the 60 bucks?

Yes, I have mine.

I cancelled my order with AT&T and ordered it straight from Motorola. They were cheaper, had them in stock and I should have it by the middle of this week.

I got one but can't pair the keyboard with any of my 4 different Atrix's
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gsmith53 said:
I got one but can't pair the keyboard with any of my 4 different Atrix's
Sent from my MB860 using XDA App
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Make sure you have the batteries in properly

If it's out, it seems on back-order everywhere. I checked Amazon and they wanted less than both Motorola direct and AT&T, but I ended up going into an AT&T store and asked if they could match and they did, free shipping too. It's not due to ship until March 8th, but Amazon said the same thing. Just need to be patient.
My Phones:
Motorola MicroTAC Elite
Nokia 7160
Nokia 6340i
Nokia 6230
Nokia 6682
HTC Tilt
HTC Fuse
HTC Tilt2 (custom ROM)
Samsung Captivate (custom ROM,rooted)
Motorola Atrix (rooted)

I still haven't got it yet, anyone else?

I ordered mine Feb.20 but until now I still haven't received it, I even tried cancelling my order but the rep told me that there's no way for them to cancel it...who wouldn't be pissed off?

yhe2x said:
I ordered mine Feb.20 but until now I still haven't received it, I even tried cancelling my order but the rep told me that there's no way for them to cancel it...who wouldn't be pissed off?
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I would buy another one and refuse delivery when it does ship. If they still charge you, dispute it with your card. Tell them this is what you're going to do when they say they won't cancel it. If it hasn't shipped, they can still cancel, no matter what they say.

I had a phone on order, when I found it cheaper at Best Buy. I bought the Best Buy. When I called AT&T to cancel my order (18 hours after placing the order), they told me it was in the "shipping process." I asked how to stop;return it. The CS rep said either wait until I received it and then return it for credit, or refuse to accept it when delivered. When it got back to the shipping origin it would be automatically credited to me. He recommended the latter, just refuse to accept from Fedex. I did that, and 3 weeks later a credit showed up on my card. It worked!

Its been like 2 months now and i still haven't got it. Yesterday i got an update email from att and was literally screaming and jumping up and down in my computer chair thinking finally its about time it ships out! well then i read the email and the order has been canceled! Couldnt they of told me that a month ago?

You love me
www.mobilecityonline.com/wireless/s...=organic&utm_term=89459N&utm_campaign=froogle
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seh6183 said:
You love me
www.mobilecityonline.com/wireless/s...=organic&utm_term=89459N&utm_campaign=froogle
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I do love you, very much

And for the record that's where I got.mine and they like next day aired it. It was here very fast. Also I didn't mind saving 50 bucks either
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4g upgrade FYI

I called and complained to Verizon about the LTE upgrade and the woman was very nice and sent me a box. I just dropped my xoom off at FedEx to head in for upgrade. Maybe if you call they will do the same or I just got lucky. Just wanted to give everyone a heads up!
Sent from your Moms EVO using 4G speed

So what's the end result? When do you get your Xoom back?

I called and they didn't offer anything. 6 1/2 months and still nothing!!!

4g is no good for me Verizon doesn't even have it here in the part of georgia i live in..yet they have it in Atlanta..sucks...oh well.Then when i asked them when it would be available in my area they said have no idea...argh

The retention rep pretended to be out of the office when I called.

Got it back yesterday, all is good, was wiped clean, not any real changes I can see. I'm in the Tampa market and I can say Verizon 4g kicks sprints 4gs ass hard. If I could get my unlimited sprint plans on Verizon I would change today.
Sent from my Xoom using XDA App

Got pics for proof?
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hammer4203 said:
Got pics for proof?
Sent from my Xoom using xda premium
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Wow, really?! No smiley or anything? You think he's just plain lying?

If this were the Moto support forums, I'd want to see pics too because it gets pretty deep over there. This site does not truck with BS artists and those things have a way of working themselves out here. I trust the OP more than the whole batch of Motoxprts combined. (They aren't all pieces of crap but they had a bit of a credibility problem for a while there. I can understand the caution, but I'm content with the OP's statement.)
Sent from my Xoom using xda premium

"Caroline" Verizon customer service ID 2047489
Im calling BS till Pictures are shown of the upgraded device. I spoke with both Motorola and Verizon yesterday for approximately an hour each, Supervisors in customer retention et cetra, they sure were not offering to send a box to my door to ship it to moto for a upgrade (I know, I asked) spoke to "Caroline" Verizon customer service ID 2047489 and her supervisor. Try giving them a call their as clueless as the deceptive Motorola staff.

i already have a box for a different issue. You think if I send it in they will fix it and throw the lte upgrade in for the heck of it?

How about going into settings and getting a pic of u holding up ur 4g upgraded xoom. Where it shows the build and version. The reason it's hard to believe is that so many of us have called and gotten no box to ship ours out. I have called and gone to every vzw store within 150 miles. None of them have had a xoom upgraded yet. As far as I'm concerned motor can send my 2 4g cards to my door! The damn bionic is crap! Why would I trust a cheap tech to put my cards in without screwing them up?
Sent from my Xoom using xda premium

As soon as I figure out how to get a pic on here I will. I just called and said I was told I was getting a box to send it in. The person didn't have a clue what I was talking about and got a supervisor that did know, she apologized and sent me a box, it was that easy. She probably wasn't suppose to do it but all Verizon employees and Verizon contractors as well as fortune 500 customers have all received the upgrade. It does exist.
Sent from my Xoom using XDA App

i find it interesting that verizon would offer to send you a box since, to the best of my knowledge, motorola is the one performing the upgrade?
not calling BS, just a little odd that vzw would be sending it.

I work for Verizon Wireless Corp here in Lansing Michigan as a retail sales rep. I had sent my xoom tablet in a couple of weeks ago during an Employee Only offering to test the process of upgrades to the Motorola Xoom. The whole process took about 4 days including the ordering of the box they send you. Was kinda hesitant due to the fact that I really customized alot of settings ... apps that arent avail any more..etc., So I sent it in without backing anything up (took a "Big" risk of losing my stuff), once I got it back my xoom had plastic protection on the screen , documentation of what was installed and a new build number " HLK42B ". Once I turned my device back on with fingers crossed.... all of my apps, movies, settings everything was how i left It. Was very satisfied with the care they took and notifing me along the way by email once recieved, completed , and sent from repair location. The 4G in my area is beyong what I expected. For those on the fence well worth sending it in.
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BRIVAL711 said:
For those on the fence well worth sending it in.
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If I only could!!!!! I've been waiting 7 months!

3_D said:
If I only could!!!!! I've been waiting 7 months!
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Lol I'm with you on that one.

I call BS on the OP unless he's a Verizon employee, which it doesn't sound like.
Been a member on the forums since 2008 and still doesn't know how to attach a pic...lol?
Oh well, we're still waiting. I've called, gone into Stores, came out with diddly. Sent a complaint to the State Attorney General of Oregon about it to see if that expedites anything.
And the Fortune 500 Customer thing doesn't make sense to me. I'm an IBM employee, have my IBM discount, last I checked we were at #18 on the Fortune 500 list. I get no preferential treatment....weird

I still have my March 4th email promising the 4G upgrade " Coming Soon ". I don't think anyone would agree that 7 months was soon.

I just got off the phone with Motorola Support (800-734-5870). They still told me end of this month. I very politely asked him to look at the nearest calendar and tell me what date it says...these guys are idiots and MOT is a joke.

Affordable Mobiles Orders

Thought to start a thread for those of us that have ordered from their website.
I ordered a Black One last week via uSwitch. The £30 upfront fee has been deducted(not sure if they deduct straight away when ordering) on 02.04 and T-Mo have done their in and out of £2. When I called yesterday I was told that they will send an email before they ship, which I am still waiting for. They also said that they were expecting stock in yesterday, but I assume that was BS as their facebook page is saying next week in many instances.

I've spoken to them twice today and in the morning I was told stock will be in either today or tomorrow and in the afternoon they told me that they've received an email from HTC saying the delivery has been delayed till next week and they're looking at Tuesday (9th) or Wednesday (10th) for posting the handsets at the earliest.
Called tmobile direct to see if they can match the pricing but won't budge from £26pm for the tariff and £170 for the handset up front which is ridiculous.
Will just have to sit back and wait now.

That really sucks. Will just have to be patient I suppose. Not too worried about waiting another week I suppose it will arrive One day

Ordered on 23rd March, they informed me that they would have a stock update today (6th). Got shipping email last night for 24 hr delivery, so should be here today!! Can't wait!

Ordered my black One Thursday night 10pm. Friday 5th they received silver but no black. Apparently they are getting both in on Monday 8th.
My case had came, just no phone yet. They said I am getting the media link so all is well.
T-Mobile £26 a month. £30 upfront for the phone, except I got £40 cash back which has already been confirmed .
Sent from my HTC Incredible S using Tapatalk 2

Ordered my black One Tuesday afternoon while they were stating in stock but allow 24 to 48 hours for delivery.
Nothing yet.
Am hoping they come in early next week so I don't have to make arrangements to be home!
Have been tempted to get a silver One from a Three store but have resisted!
£34 for the One Plan, clearly designed with The One in mind, hah, and £40 Quidco and the media link!
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I used them last year and everything was fine with my order :good:

I'm guessing its not just me the site isn't working for ?
Sent from my HTC Incredible S using Tapatalk 2

Just rang them up. They have only received the silver One's today and apparently they have a lot more orders for the silver than the black. They should be receiving the Black One's tomorrow it Wednesday. Just hope they have enough stock to ship my order.
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They told me today via Facebook that they're hoping to get some black ones in some time this week, but can't guarantee it.

They have had more silver today, but still no black
Sent from my HTC Incredible S using Tapatalk 2

When I spoke to the guy, he said that perhaps today or tomorrow they would get them in. Holding thumbs by tomorrow at least.
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Spoke to a woman today told her i have been on pre-order for the black one since the begining of march she told me i should recieve mine monday or tuesday next week as they ate still back order till the end if this week.
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Have heard they've now run out of media links. Quite annoying for me, as it's the only reason I changed my order over from buymobilephones.net.

Tyrrell9 said:
Have heard they've now run out of media links. Quite annoying for me, as it's the only reason I changed my order over from buymobilephones.net.
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Did you email them to confirm you would receive one? I made a point of doing this so that if they do not send me one I can ring and abuse them.
Sent from my HTC Incredible S using Tapatalk 2

Well I took the plunge and signed up to the £26 T-Mobile deal and 29.99 upfront because it seemed such a good deal! Not to mention the HTC media thing (if I get one!)
Got all the way to the end and it said I'd been referred and the number on the refer page didn't ring / nobody answered. Then got 2 missed calls from a T-Mobile 0845 number and haven't heard anything since! No emails either.
Emailed the [email protected] address and had a standard email saying about credit checks might delay orders and rang t-mobile and they have no record of anything so I'm in limbo-land! I guess I got somewhere because I had the 2 missed calls but not had anything since!
Here's hoping that everything goes through and there's little delay!

Ordered my silver one on the 28th and it arrived this morning with no sign of any media link. Spoke to them via Facebook and they said they had run out of media links as they were limited. However, I have read they others have received this that ordered after me, so not a happy bunny as you can imagine.
Still the phones a bit special and well worth the wait
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They had better have one for me. I called specifically to confirm that I would be getting one as it did not show when i pre-ordered and they said that I would be. I cancelled my 02.03.13 order on MPD because this was marginally cheaper AND they were giving the Media Link free. If I dont get it I will be p....ed, and they will hear all about it.

I called Buy Mobile Phones today to ask if it were likely that I'd receive a black One sooner if I were to order with them now rather than keep my order with Affordable Mobiles.
He said that they both share the same stock pool, which is interesting as both companies have different addresses, though both are A1 Comms. I asked if they had ever received black handsets, to which he replied that they had, but they were sent back due to a quality issue.
The main reason I called is that BMP have a customer area and they answer the phone a lot quicker than AM! I don't know if BMP have priority though, being the parent company.
I read on Facebook that Mobile Phones Direct are emailing all waiting customers daily, no matter how small the news. Goes a long way though!
Sent from my Nexus 4 using Tapatalk 2

Affordable Mobiles nightmare
I avoided Affordable Mobiles this year after an horrendous episode with them last year. Basically even after confirming my cancellation for a One X, they went ahead and allowed a contract with three to complete, it took me weeks to get things sorted and never received any sort of apology. I've always got phones online through these type of resellers but this year I went straight into one of my local three stores, ten minutes later walked out with a new HTC One Silver.
The reason I did this was after googling how to dismantle the htc one, I learned that it's virtually impossible to repair the phone screen. I can only imagine the trouble I would have with the likes of Affordable Mobiles in trying to get a repair. Was assured by three that the phone would not be sent away if repair was needed but would be replaced. That sealed the deal for me.
Had mine 10 days now and it's awesome. I would advise avoiding the double dip official flip case, it's awful.
I hope you all enjoy your new phones when they arrive

Returing a Custom and the Trouble that goes with it

So I bought the hype without reading more here first. Lesson Learned. Only my second android phone, the first being the SG3.
I contacted ATT who sends me to MOTO, who sends me back to ATT.
Finally called the store directly, and am Hoping the second customization comes before the end of 14 day period so I don't have to pay the restocking fee.
Thankfully I have kept everything, the original card, receipt from the store, invoice from MOTO saying it was on its way, the tracking information, the tracking information from when I sent it back for the second customization.
I will keep you guys updated but either way, ATT and MOTO need to talk to each other cause spending 3 hours on the phone / "live" web chat doesn't cut it as customer service.

why are you returning it?

^^wondering the same^^
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Why did you start a thread?
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What hype? Hype you created? How could someone else make you buy something...crazy.
I hope they do return it at all...haha.
Just kidding, running at the mouth like you.....
Sent from my Nexus 7 using Tapatalk 2

I was able to exchange my Moto X through Motorola no problem (didn't like the white front once I saw it in person) I didn't get bounced around. I chatted in through the Moto maker website. They told me I would get a call in 24 hours. Never got a call but got the slew of emails to order my new one, rma info and FedEx label. I seriously only had that easy of a time exchanging Google play devices. My replacement is acting wonky. I lost 7% battery in less than 45 minutes of mostly idle time. Today he tried to tell me to go to at&t and I told him he was wrong. They only accept non custom ones at AT&T. So he did the same thing they did they first time. Escalated it and said I'd hear from them in 24-48 hours. Hopefully the same deal happens where I don't get a call just the emails.
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krypticos said:
why are you returning it?
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I was returning it because I wasn't sure if I was going to be patient enough for root and an unlocked bootloader.
With Root seeming like it is going to happen by the weekend. I'm really considering keeping it but a locked bootloader might still end up being a deal breaker for me. The other reason is that I'm willing to wait until the holidays for the price to drop since my financial situation has changed.

jimmyco2008 said:
Why did you start a thread?
Sent from my Galaxy Nexus using xda app-developers app
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I started it as a warning about motorola's poor customer service and the trouble you'd have to go to return a moto x with ATT.
I still might have to return it, which is why I kept every single receipt, and I plan on posting an update should I go down that road.

I also did a swap because I didn't like the white front. I had no problem at all with customer service. Letting me swap it out for a different color because of my mistake is way better then I expected.

Icon000 said:
I started it as a warning about motorola's poor customer service and the trouble you'd have to go to return a moto x with ATT.
I still might have to return it, which is why I kept every single receipt, and I plan on posting an update should I go down that road.
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I believe you posted in the Moto forums, and the forum manager already replied that it wasn't an issue with Moto customer service. The issue was there was an untrained AT&T local store (big surprise). If you buy the phone (or MotoMaker voucher) from an AT&T store, you are able to return your phone to that local store.
The process works, unfortunately you just hit a local store that didn't follow it.
As for the bootloader thing - it was announced at launch that dev edition phones would be coming out for some networks and AT&T and Verizon would not have unlockable bootloaders.

Motorola Customer Service Coming Through

Hey guys this is my first post so I apologize if this is in the wrong section. I just wanted to share some information that may be beneficial to those that bought a Developer Edition phone prior to the recent price drop ($649 to $549). Anyhow, I contacted Motorola to see if I could be reimbursed for the price difference and was told that I because I had purchased my phone more than 14 days ago that they would not be able to make up the difference. While this was completely understandable, I was surprised to hear the customer service agent say that although they could not make up the difference via Google Play or Motorola credit, that they would send a pair of Sol Republic Jax earbuds free of charge. This phone call occurred yesterday and I'm happy to say that I received an email confirming the complimentary earbuds had been shipped. I was not expecting this sort of customer service but I am very pleased with the way that Motorola handled the situation when they really did not have to do anything. I just felt like sharing this story and I hope that others will have similar success!

They had a glitch with my X order. Have gone above and beyond to correct it. Impressive customer service. Nice that they can tell you have an open ticket when you call and direct you to the department you need. Google needs to do thier CSR departments like this.
Sent from my HTC One using XDA Premium 4 mobile app

Yeah, I had a few issues with my order too. Eventually got cleared up. Got an unexpected call the next afternoon, it was Moto customer support, personally calling me to make sure everything was cleared up!
10/10

My X and the ducks are finally on thier way. Will have the X tomorrow and the docks Friday. Moto really came through. Can't wait for my new toy.
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