Database Users

Scratched Screen

Hey guys,
So I have my nexus 4, waiting for my (quite expensive) case and screenprotector to arrive - and of course I drop the phone. It lands screen first on ground (the back has the originial protector still on it, but it just has to be the front it lands on..). Luckily nothing is cracked, but it has hairline scratches.. On older phone I wouldn't even care, but I am sure you guys can sympathize how much it hurts on a 13 day device. I have a few questions:
- Any experience with returning it to google? It is within 15 days of purchase, might be worth simply returning it and then buying a new one. Maybe google will be generous and not charge me for the screen (unless you look at it under light, you can't even see the scratches..)
- Any experience with getting the screen replaced - either via official repair center or manually? I have replaced screens before myself, but always on an older phone. On this new device I am kinda afraid to do it.
- Any other ideas? Suggestions?
Thanks, hopefully somebody has some experience with this kind of things! (and hopefully nobody has this experience ever again )

When your screen protector arrives, just put it on. My experience is that the screen protector will make the scratches mostly invisible.

matus201 said:
(unless you look at it under light, you can't even see the scratches..))
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Click to collapse
Then why is it a big deal? You really have no right to return it since you dropped it and now it has tiny scratches. Not trying to be an ass or anything but that is petty on your part. Put a screen protector on and you won't see them anymore.
Sent from my Nexus 4 using xda premium

i received mine since few days, i didn't drop it ever, however i have a very stupid thing at the back of the phone, it's not a scratch , check the photo and i someone know what is this please tell me
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Exodian said:
Then why is it a big deal? You really have no right to return it since you dropped it and now it has tiny scratches. Not trying to be an ass or anything but that is petty on your part. Put a screen protector on and you won't see them anymore.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Actually he has a right to return the phone within 15 days for whatever he wants...

onlyman1980 said:
i received mine since few days, i didn't drop it ever, however i have a very stupid thing at the back of the phone, it's not a scratch , check the photo and i someone know what is this please tell me
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Click to collapse
Hard to tell from the picture but it looks like a piece of lint under a protector. If that is not a protector then it is under the glass.

In the 2 situation ... return your phone you have 15 days for this ... Enjoy !

lowandbehold said:
Actually he has a right to return the phone within 15 days for whatever he wants...
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Click to collapse
You have no right to return an item YOU damaged. A company can refuse a return of an item if the owner caused the damage. That's no different then me buying the phone and shattering the screen then saying oh well its only been two days so full refund please.
Sent from my Nexus 4 using xda premium

I think that you should deal with it, get the screen replaced if you don't like it with scratches. The fact that people say return it within 15 days after you damage it says that they are cheap and hold no responsibility for their actions. Man up. If you damage it, pay and get it fixed or own it with scratches on it - if it were that important to you, you wouldn't have let it get scratched up in the first place.

Here we go again...I'm pretty sure none of you ever did such things...with anything in life.

davwman said:
Here we go again...I'm pretty sure none of you ever did such things...with anything in life.
Click to expand...
Click to collapse
Yes. I never returned anything if I broke it.
Sent from my Nexus 4 using xda premium

lowandbehold said:
Actually he has a right to return the phone within 15 days for whatever he wants...
Click to expand...
Click to collapse
So I know we have had disagreements in the past, but this is one of the more naive things I have ever seen. He has a right to request a full refund within 15 days for damage that HE caused? That's absurd. I dare you to buy any ~$350 device from Best Buy, damage it, and then demand a refund because you are in the refund period. Please let me know how that works for you.
Sent from my Nexus 4 using Tapatalk 2

Google requires a 10% (15%?) restocking fee on items returned within 15 days. Even if you return it, you will have to pay 30 to 35 dollars.
Sent from my Nexus 4 using xda premium

To everybody talking (joshnichols189, VoiD_Dweller, and others) how I shouldn't return it:
The reason I said "Maybe google will be generous and not charge me for the screen" is not meaning "i hope google won't notice muhahahhaha", it means - maybe google will not ask for the restocking because the scratches are small and google very nice. The word "generous" is there for a reason. I didn't say "blind" or "stupid" or "unlucky"...
I have a full right to return the item. If it is damaged, and it is, google has a full right to charge me for the damages. If I decide to return the phone, I will be ready to pay for my fault of dropping the phone (literally, haha). I am simply hoping google won't do that - not because they won't notice, but because they will be nice enough.
To others - thanks for the advice. Does anybody have experience with changing the screen? One option is to use this current screen as a screen protector - I already scratched it, might as well enjoy it, and if it gets too scratched I would just buy a new screen (these guys are not too expensive, do you guys know if that screen is genuine LG?)

joshnichols189 said:
So I know we have had disagreements in the past, but this is one of the more naive things I have ever seen. He has a right to request a full refund within 15 days for damage that HE caused? That's absurd. I dare you to buy any ~$350 device from Best Buy, damage it, and then demand a refund because you are in the refund period. Please let me know how that works for you.
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
Naive? No. Within 15 days of purchase as stated by Google you can return the phone for whatever reason you want. You people here are not the judge, jury and executioner. Google will obviously examine the phone when it is returned, and if they feel it is not in satisfactory condition, they will not issue a refund. That is up to Google to decide. And there are many companies, including credit card companies that will refund for a given amount of time for accidental damage caused by the purchaser.

If you don't use a case... Get MotoCare.

I have not broken a phone since my iPhone 4 many years ago...an then it was just a small hairline crack. This morning my phone fell of the couch from about a little more than a foot high and it completely shattered. I have dropped my HTC M8 so many times in this way and not even a scratch or dent. I was shocked. Oh, well, guess I'm glad I kept my M8...back to it until I get get a replacement or get it fixed...only had this moto X pure edition for 5 days! Just hope it I can not break it more than 3 times (motocares limit) until March when new phones come out.

bitwiser said:
I have not broken a phone since my iPhone 4 many years ago...an then it was just a small hairline crack. This morning my phone fell of the couch from about a little more than a foot high and it completely shattered. I have dropped my HTC M8 so many times in this way and not even a scratch or dent. I was shocked. Oh, well, guess I'm glad I kept my M8...back to it until I get get a replacement or get it fixed...only had this moto X pure edition for 5 days! Just hope it I can not break it more than 3 times (motocares limit) until March when new phones come out.
Click to expand...
Click to collapse
Ouch that must have hurt. I am too without a case. I like the phone without better. I have the Motocare as well.

The glass is a pretty shape, but it definitely gives me durability concerns. I just got mine, and I don't think I'll be able to use this phone without at least a slim tpu case.

shamelin73 said:
Ouch that must have hurt. I am too without a case. I like the phone without better. I have the Motocare as well.
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Click to collapse
I have never had a case...just can't take the extra bulk and love the way the Moto feels (leather back) without one. Guess I'll just have to pay the price a few times or max 3

Iv'e never broken a phone,never used a case, never purchased insurance. Don't intend on starting now
Sorry for your loss.

crawlgsx said:
Iv'e never broken a phone,never used a case, never purchased insurance. Don't intend on starting now
Sorry for your loss.
Click to expand...
Click to collapse
lol, I did not intend on breaking or dropping it either. I've never put insurance on it either...did not on this one...had it only 5 days...no Motocare. Talked to an agent, he said it has not been 30 days...purchase motocare then make a claim. a little cheaper than the repair fee and i'll be able to use it again if needed. So that is what I did.

Don't you also have to pay a 50 dollar deductible with motocare?

dobbs3x said:
Don't you also have to pay a 50 dollar deductible with motocare?
Click to expand...
Click to collapse
I think it's $35

Restola said:
I think it's $35
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Screenshot for you guys. You have me considering it, though I'm normally very much against paying for stuff like this. Then again, the price really isn't bad... Decisions, decisions.
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mercado79 said:
Screenshot for you guys. You have me considering it, though I'm normally very much against paying for stuff like this. Then again, the price really isn't bad... Decisions, decisions.
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I bought Motocare for my 2013 Moto X and haven't used it but then I use a case with that one. I didn't get it yet for this one.
I haven't seen a case I really like for the new one (it's in Hong Kong right now) but I keep thinking about what happens if I drop it. Maybe I will go back and get Motocare.

I dropped my first gen x from about 2 and half feet this summer and shattered my screen. It was on cement. I can only imagine the bigger x is even more fragile. Non the less what a great phone I'm on my third x now and have tried others and keep coming back.

Yep I just did the same thing earlier. Got my phone on Monday and just a small 2' fall flat on the screen did the job. My phone cracked at the top left and bottom right. I have cracks across my 5.2" screen now. I'm getting it replaced with MotoCare. I will also be buying a screen protector. I've not broken a screen on any of my phones ever.
Sent from my XT1095 using XDA Free mobile app

"Gorilla Glass" lol
Sent from my XT1095 using XDA Free mobile app

I got the moto care too. The rounded edges of the glass are too much like the nexus 4 and my wife cracked her fair share of nexus 4's, so I figured better be safe than sorry.

I'm sorry for your moto x man, the first day I bought mine I bought a cheap tpu case and now i'm planning to get the unicorn beetle one, that case seems the most protective one for the moto x.

Which credit card did you use? There are some credit card that has 90 days protection. Call and claim if you have one of those. Good luck and sorry about that.

Same thing happened to me OP. The rounded edges of this screen really make it susceptible to drops and cracking. This phone is really slippery when in my pocket and it literally just slipped out while I was sitting down and cracked. Filed a MotoCare claim and got a replacement 4 days later.

The only thing that has me "pausing" on Motocare is the following:
1)I know it extends the "regular" warranty to 2 years, but I think it's unlikely that something will go wrong with the "insides" of the phone in that time.
2) The cost of Motocare+ 1 Deductible is about the same a s 1 screen replacement. So, unless you're going to break the screen more than once, it really won't pay off.
Thoughts?

I dropped my 2nd gen moto x at a retail store the other day without a case. Fell from about 4 foot and landed right on the glasses. Somehow it didn't shatter or even have a scratch on it. I try to always wear a case but kinda rushed out of the house without one this time (I rarely use a case in my house).
Probably depends on the angle it drops for anyone with durability concerns.

l_stevens said:
The only thing that has me "pausing" on Motocare is the following:
1)I know it extends the "regular" warranty to 2 years, but I think it's unlikely that something will go wrong with the "insides" of the phone in that time.
2) The cost of Motocare+ 1 Deductible is about the same a s 1 screen replacement. So, unless you're going to break the screen more than once, it really won't pay off.
Thoughts?
Click to expand...
Click to collapse
FWIW: I'm in the same mindset, for now, at least.

A word of warning for anyone clumsy. Get a case or get insurance!

Title above sums it up. In all my years of owning smartphones and being so careful, I have never once smashed a screen through dropping it. Until a few weeks ago. My poor baby fell on the bathroom floor and shattered to pieces. It was ruined.
After many hours of googling, I found that there seems to be NO repair companies in the UK who will replace the screen, and whilst the glass portion can be purchased for under £10 on ebay, its an absolute nightmare to fit.
So reluctantly I contacted Motorola for a repair. After about a week of emails I was told to send it off to Germany and they'll take a look and give me a quote. Fortunately I managed to convince them to cover the postage cost for me :victory: :victory:
So off he went to Germany (yeah, my phones a he!). After what seemed like a lovely holiday of about 10 days (combination of sending it right over the easter bank holiday, and apparently very un-stereotypical German inefficiency) I got my quote back.
OUCH! :crying::crying: €238,04 - Around £180
FOR A SCREEN. ONE HUNDRED AND EIGHTY POUNDS...
Now I know its my own stupidity, and I can't complain because I'm the dumb idiot who dropped it in the first place, and didn't have a case on it. BUT WOW THATS MORE THAN I WAS EXPECTING.
Which gave me the dilemma of pay it, or sell off my old friend with a smashed screen and buy something else / one without a smashed screen.
I'm reluctantly agreeing to pay it, but I have just ordered a case and tempered glass protector. £30 protecting your phone screen is well worth it! Especially with this phone!

i feel your pain , same here
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i try to change this glass with hot air station etc. but i broke LCD
ps. i drop phone from around 30cm on pavement and i win - 220usd

niko99 said:
i feel your pain , same here
i try to change this glass with hot air station etc. but i broke LCD
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Click to collapse
I wish I had a photo of mine when I broke it, the whole panel literally just shattered. I looked at repair tutorials, having repaired an old ipod back in the day, but I didn't want to go anywhere near repairing this.

At least this screen is better than the 2013 version. I don't even know how my 2013 screen cracked. I noticed no cracks when I got in the shower, then it had a huge crack when I got out of the shower. It was on the bathroom counter playing music. My only guess is that the steam from the shower cracked the glass. In all my days, I had never seen anything like it. I had done the same with phones and tablets before and after, but have only seen the problem from the Moto X 2013.

I just dropped mine last week and it was the first time I ever cracked a screen. Moto told me it would be estimated at $125 to fix and sent me a replacement before I sent them the one I broke. They actually cancelled the charge!

Have you got house insurance, as with mine I it covers a certain amount of cash on items outside the home.

Okay, well after about 2 weeks, I have now received an email saying that it could not be repaired and that I will be sent a new one!
Should have an X code tomorrow and I will be able to design a whole new one! I'm willing to accept the delay for a free redesign, I had 2nd thoughts about the white front.

Wow good news!
How long had you had your phone?

Zammo76 said:
Wow good news!
How long had you had your phone?
Click to expand...
Click to collapse
I've had it since November of last year, so about 5 months. Still no X-Code from them yet, and the wait is killing me. But Red and Black Moto X is what I'm going for this time

dh2311 said:
I've had it since November of last year, so about 5 months. Still no X-Code from them yet, and the wait is killing me. But Red and Black Moto X is what I'm going for this time
Click to expand...
Click to collapse
and, did you get a new phone? how much did they charge?
(just broke my display, just the display, not the outer glass)

godutch said:
and, did you get a new phone? how much did they charge?
(just broke my display, just the display, not the outer glass)
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Click to collapse
Sorry yeah, I got the new one. Really love the colours! They did it for the cost of the repair. I don't think its common policy in the UK though, as customer service seemed unaware of the concept of an x code.

godutch said:
and, did you get a new phone? how much did they charge?
(just broke my display, just the display, not the outer glass)
Click to expand...
Click to collapse
In the USA, I paid $125 and they sent me a refurb phone with my customizations and after receiving that "new" phone I sent back the broken one.
Fyi, my screen was pretty much destroyed (unusable).
Very good service (although I think they need that level of service when I have since cracked the replacement from a 16" fall out of my pocket).

Shattered Screen...Now What?

Phone fell out of my pocket onto the pavement, screen shattered and touch no longer works.
Sent it to Moto to fix for $125, after a week they are sending it back to because they will not fix a device with an unlocked bootlader (yeah, that really caused my screen to break)
What can I do? Any 3rd party options to repair? Or how hard is it to do myself? I am pissed after only having the phone since the end of January

I did the same thing yesterday. Does it look like mine?
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I'm not even going to bother with replacing my screen any time soon since the phone already annoyed me for the past month, development-wise, along with Moto's self-confused ass warranty acceptance with unlocked bootloaders.
Haven't found a 3rd party to repair it, but the replacement screens are going from between $60 to $100. And, videos on YouTube show that it's not hard to do. You just need a heatgun to loosen the backing off the phone.

Not that bad. I was shocked when my touch screen didn't work

Spasticdroid said:
I did the same thing yesterday. Does it look like mine?
I'm not even going to bother with replacing my screen any time soon since the phone already annoyed me for the past month, development-wise, along with Moto's self-confused ass warranty acceptance with unlocked bootloaders.
Haven't found a 3rd party to repair it, but the replacement screens are going from between $60 to $100. And, videos on YouTube show that it's not hard to do. You just need a heatgun to loosen the backing off the phone.
Click to expand...
Click to collapse
I just did a replacement on mine today. You don't even need that fancy heat gun from the videos. I just used a blow dryer and was fine.
The biggest thing I needed was a good T4 screwdriver. The one that came with my screen kit was useless.

chuck-fu said:
I just did a replacement on mine today. You don't even need that fancy heat gun from the videos. I just used a blow dryer and was fine.
The biggest thing I needed was a good T4 screwdriver. The one that came with my screen kit was useless.
Click to expand...
Click to collapse
which screen replacement did you use? Also, do the speaker accents work?

Sounds like Motorola is pretty much taking the stance of no repairs for those with unlocked bootloader unless it is an actual physical button.
Sent from my XT1575 using XDA-Developers mobile app

One screw completely stripped (the one in the middle) so will be trying to drill it out later tonight

I broke mine about a month ago. screen shattered, touch unresponsive. The repair is SUPER easy. the lcd+digitizer is rather inexpensive as well. its pretty much unscrewing 25 screws, unhooking a couple cables and thats it. The insides of the phone is really neat and organized so dont fret.

chuck-fu said:
I just did a replacement on mine today. You don't even need that fancy heat gun from the videos. I just used a blow dryer and was fine.
The biggest thing I needed was a good T4 screwdriver. The one that came with my screen kit was useless.
Click to expand...
Click to collapse
The T4 screwdriver from my kit didn't fit the screws in my phone. Was that an issue for you at all?

They are finding excuses to cut their warranty costs. Asus did the same thing.

Psyscope said:
They are finding excuses to cut their warranty costs. Asus did the same thing.
Click to expand...
Click to collapse
I agree. However it seems as if they are just going to return it without offering to fix it first as long as you pay. This is what I find unacceptable.
Sent from my XT1575 using XDA-Developers mobile app

Yeah but you bought the warranty. The bootloader has nothing to do with the shattered screen.

True. That is definitely unacceptable. Of course after finding out about their policy, I opted not to buy the insurance or the extended warranty. I have purposefully not unlocked my bootloader yet due to the warranty but I will give over after 6 months of ownership. I figure most problems will occur within the first few months or so or after the standard warranty is over. So far, I have been fortunate never to break a phone screen and only twice did I ever do a warranty (which both were the battery on my first smartphone in 2008).
Sent from my XT1575 using XDA-Developers mobile app

I'm in a similar boat and very disappointed with Moto's handling of this situation. My issue was not caused by physical damage, but seems the result of poor QC on a phone three months old the screen suddenly started getting vertical white distortions on the LCD. I

It seems that Lenovo is being a stickler on this. Wish Google would have never sold Motorola mobility. I switched to the Moto line because they had more relaxed stances on dev type editions but that has went away now. Even their insurance plan is BS. They treat it as if dropping my phone and cracking the screen was caused by an unlocked bootloader.
Sent from my awesome phone!

Are they tracking unlocked bootloader codes? Or can you just re lock the bootloader before returning it?
Sent from my XT1575 using Tapatalk

mine also broke today
Hi
My screen also broke today (slipped out of hand from a small height). Upper part of the touchscreen working and currently using OTG cable and mouse to operate the phone. I am looking to replace the screen my self and came across these two options:
1. http://gadgetfix.com/motorola-moto-...screen-touch-screen-digitizer-frame-7447.html
2. http://gadgetfix.com/motorola-moto-...lay-touch-screen-digitizer-assembly-7402.html
The first one comes with frame. I dont know whether I would need a frame also or not? Which one should i go for. Also is there any reputed 3rd party seller which sells good quality screens?
Also my guess is even though my lcd is fine, i still need to replace it because it is glued to the lcd digitizer?
Correct me if I am wrong.

shinesthru said:
Are they tracking unlocked bootloader codes? Or can you just re lock the bootloader before returning it?
Sent from my XT1575 using Tapatalk
Click to expand...
Click to collapse
They might be tracking it. I'm sure they have the capability in place. You have to give them information that is specific to the exact device you request an unlock code for. Based off the way their bootloader unlock policy is stated, just obtaining the bootloader unlock code is enough to void warranty, regardless if you actually utilize it or not. I'm sure they are aware that some individuals in the dev community are in search of ways to erase any signs of rooting/customizations for either bringing up resale value or trying to maintain "warranty status" I'm sure this is one the main reasons they keep such controls on the bootloader unlock.
Sent from my awesome phone!

Mouse_exe said:
The T4 screwdriver from my kit didn't fit the screws in my phone. Was that an issue for you at all?
Click to expand...
Click to collapse
I don't think that was the issue. I remember them just stripping (the screwdrivers, not the screws) almost immediately. Perhaps they were a bit small, and that led to the stripping. I just think they were made of crappy metal. I bought a simple kit from Amazon and everything worked fine with the new tools.

Camera Screen

I thought I saw a discussion previously, but free searching for it I could not find it.
So my Camera screen on my V20 shattered....I did not drop the phone or do nothing to where this should have happened (it's even in a case). I simply noticed it this morning, totally spidered.
I googled it and this seems to be a common problem with the V20. I am curious what people here have done to fix this problem.
Did LG fix it for free? Did you take it to a cell phone repair shop? Are you just dealing with it?
Thanks for the feedback.

Did you pull the clear sticker off the camera? This was a known issue before the phone came out, but the "screen protector" on the camera was supposed to alleviate it. https://www.youtube.com/watch?v=nBlUL-7Dl4U. Doesn't seem there are any replacement lenses yet.

YellowGTO said:
Did you pull the clear sticker off the camera? This was a known issue before the phone came out, but the "screen protector" on the camera was supposed to alleviate it. https://www.youtube.com/watch?v=nBlUL-7Dl4U. Doesn't seem there are any replacement lenses yet.
Click to expand...
Click to collapse
Awesome....I can't even get it fixed?
No, I did not pull the screen protector off. I'm really irritated about it. Had I dropped my phone or something I would understand. To just break randomly though is ridiculous. I'm going to call LG tomorrow...But I'm sure they will be less then helpful.
Sent from my LG-H918 using Tapatalk

you should pick out the screen(make sure not to scratch the actual camera lens underneath when you remove the glass pieces. Then buy just the camera skin from dbrand. It may not be the best option but it's a good temporary fix and its only 95 cents

Show us a photo mate.

jccspeed said:
you should pick out the screen(make sure not to scratch the actual camera lens underneath when you remove the glass pieces. Then buy just the camera skin from dbrand. It may not be the best option but it's a good temporary fix and its only 95 cents
Click to expand...
Click to collapse
Camera Skin?? Thanks for the tip..I will have to look into what that is.
Sent from my LG-H918 using Tapatalk

somemadcaaant said:
Show us a photo mate.
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It was hard to get a decent picture of it..But this shows the majority of the problem.
Sent from my LG-H918 using Tapatalk

The way it looks to have started from the "Flash" area. Did you happen to use the flashlight feature for a little to long? I heard that the heat that is being conducted from the LED's can have an impact on the glass' structural integrity....but just speculating here.
Really is unfortunate man and I hope you can get it replaced ASAP!
What carrier do you have? I know with T-Mobile I pay a premium handset protection and this type of issue is covered under that, yet it does cost $150+ but you should be able to get an entirely new phone with that protection.

G1Master said:
The way it looks to have started from the "Flash" area. Did you happen to use the flashlight feature for a little to long? I heard that the heat that is being conducted from the LED's can have an impact on the glass' structural integrity....but just speculating here.
Really is unfortunate man and I hope you can get it replaced ASAP!
What carrier do you have? I know with T-Mobile I pay a premium handset protection and this type of issue is covered under that, yet it does cost $150+ but you should be able to get an entirely new phone with that protection.
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I do randomly use the flash but for short periods of time (no more then 15 or so seconds at a time).
I have T-Mobile and will probably call them or LG next week. I don't want to pay the $150 as it would cost less just to take it to a cell phone repair joint.
I'm hoping (and expecting) that they will replace it for free. Had I have dropped the phone I would just own it and pay to get it fixed. But I am super careful with my phones. I didn't drop it and it's in a case, so I don't feel that I should be responsible to fork out a bunch of money for a known defect.
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jccspeed said:
you should pick out the screen(make sure not to scratch the actual camera lens underneath when you remove the glass pieces. Then buy just the camera skin from dbrand. It may not be the best option but it's a good temporary fix and its only 95 cents
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I looked into these and it seems they just go over the screen...With that said, what do you mean them by saying "pick out the screen"?
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suprap7 said:
I do randomly use the flash but for short periods of time (no more then 15 or so seconds at a time).
I have T-Mobile and will probably call them or LG next week. I don't want to pay the $150 as it would cost less just to take it to a cell phone repair joint.
I'm hoping (and expecting) that they will replace it for free. Had I have dropped the phone I would just own it and pay to get it fixed. But I am super careful with my phones. I didn't drop it and it's in a case, so I don't feel that I should be responsible to fork out a bunch of money for a known defect.
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Yea I would just go to T-Mobile they will more than likely "inspect" the device and if they do not see any tampering or abuse it should be covered but take that with a grain of salt.

suprap7 said:
I looked into these and it seems they just go over the screen...With that said, what do you mean them by saying "pick out the screen"?
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Click to collapse
I meant the pieces of the camera glass

So I went in to T-Mobile today. They basically told me there was nothing they could do and I had to call LG.
I called LG. They agreed to fix it for free however, o have to send it to them for repair...With no loaner phone. They said it will take two weeks!
Long story short, I can't afford to lose my phone for weeks, so I won't be doing that. Hopefully the replacement camera glass will be available for purchase soon, and I will just do it myself.
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