So I bought the G2 last night and got it home where I usually have a pretty weak LTE signal. It's always there, though. I was only able to get HSPA last night before going to bed. Figured I would deal with it this morning. Here I am, at work, where I always have solid LTE and I'm not getting it here either. The phone came programmed with the "Phone" APN settings, so first thing I tried was switching to the "PTA" settings and same thing - only "4g" and not LTE.
I called AT&T and they said three towers are down near my work, and have been down since September 3rd. I informed her that my HTC One was connecting just fine to LTE yesterday. She suggested that the G2 is "more sensitive" and probably "not able to pick up LTE further away." I won't turn this into a bashing-of-ATT thread, but come on! I gave up and went back to the drawing board. I tried the *#*#4636*#*# thing, but there isn't an option to choose which networks to force. Does anyone have ANY suggestions? I can keep calling and try to get a different rep, but you know how that goes...
Other than that, love the phone. Boy, every time I walk into the AT&T store, I'm reminded of what a minority we are here at XDA. It was on display, but the rep didn't know what it was or why I wanted it. I told him "it has a nice screen" and he told me to wait for the 5s He was also blown away that I wanted to buy it outright, rather than upgrade (or sign up for Next).
-Collin-
I noticed that they switched my dataplan from SMT (?) to LTE. Same price, but maybe different authorizations...??
BaronInkjet said:
I noticed that they switched my dataplan from SMT (?) to LTE. Same price, but maybe different authorizations...??
Click to expand...
Click to collapse
Interesting. I'm now with the third rep on the phone and they're getting someone from LG on the line as I hold longer. It's definitely not an issue with my plan, though, perhaps I shouldn't be so sure. The HTC One was working on LTE this morning, then putting the SIM in the G2 I can only get "4g."
Should be interesting talking to LG.
-Collin-
CollinFX45 said:
Interesting. I'm now with the third rep on the phone and they're getting someone from LG on the line as I hold longer. It's definitely not an issue with my plan, though, perhaps I shouldn't be so sure. The HTC One was working on LTE this morning, then putting the SIM in the G2 I can only get "4g."
Should be interesting talking to LG.
-Collin-
Click to expand...
Click to collapse
They also gave me a new sim, but the reason was supposed to be related to NFC.
BaronInkjet said:
They also gave me a new sim, but the reason was supposed to be related to NFC.
Click to expand...
Click to collapse
Well, turns out my SIM was the problem. The same SIM worked fine in my wife's Galaxy S4 and my HTC One, but would not get an LTE connection on the G2. I have no idea why, but, that was the issue!
-Collin-
CollinFX45 said:
Well, turns out my SIM was the problem. The same SIM worked fine in my wife's Galaxy S4 and my HTC One, but would not get an LTE connection on the G2. I have no idea why, but, that was the issue!
-Collin-
Click to expand...
Click to collapse
Perhaps since the G2's hardware is newer and needs a newer SIM?
Related
hey guys, i got my GSIII for Bell about 2 weeks ago (and Bell has an LTE network). so a few day sfter i got it, i got no service at a place where i always get 3-4 bars, i rebooted the phone and the problem was gone. it happened again the same day and i rebooted again and it was fixed again. nothing has happened since, until yesterday. i was on my way to work and took a glance at my phone and it said unregistered SIM, so i rebooted it and it took a few minutes for it to gain access to the network again. today it happened again and i rebooted again and got LTE and HSPA back. has anyone else had this problem at all? it kinda sucks seeing as i paid full price for it and its acting up like this. any help would be appreciated
thanks
Get a new sim from Bell before you swap out devices.
Sent from my AT&T Galaxy SIII (SGH-i747)
ya ill try that, hopefully its just a faulyt sim or something
I have this problem too. Think it may be the device as I've had two Sims (first one wasn't lte) keep us posted might try another sim to be sure
Sent from my SGH-I747M using xda premium
ya im going in tomorrow to get a new SIM, hope they dont charge me, ill def keep u guys posted
this has nothing to do with the SIM. I have the same problem (also with Bell) and I called them. They are aware of this situation and are working on a solution. Usually happens when you go from LTE to HSPA.
They told me to switch my settings to GSM/HSPA instead of GSM/HSPA/LTE until its fixed. My SIM is new btw.
Have you tryed doing a battery pull? There is sometimes temp data that causes issues and a battery pull fixes it. When I got my S3 on launch day they said there was a delay in the network so it will be about 30mins before it shows registered SIM and works for me almost 3hrs later still no service. Went to my rep and asked me if I did a battery pull said no only tryed rebooting. Once I pulled the battery wait 30sec and put it back all was well. Try that if the issue is still there them most likely a SIM card problem and you need to go to a Bell store and sort it out.
Sent from my SGH-I747M
Bagbug said:
this has nothing to do with the SIM. I have the same problem (also with Bell) and I called them. They are aware of this situation and are working on a solution. Usually happens when you go from LTE to HSPA.
They told me to switch my settings to GSM/HSPA instead of GSM/HSPA/LTE until its fixed. My SIM is new btw.
Click to expand...
Click to collapse
and by changing to GSM/HSPA has it stopped the unregistered SIM problem so far? cuz LTE isnt a huge deal for me to have right now
that would be unfortunate as LTE is something that I really use now that its turned on at my workplace. If thats the case I hope an update comes soon.
balla4lyf23 said:
and by changing to GSM/HSPA has it stopped the unregistered SIM problem so far? cuz LTE isnt a huge deal for me to have right now
Click to expand...
Click to collapse
of course, like I said , they are aware of the problem.
I change it back to LTE when I need speed (tethering).
Bagbug said:
of course, like I said , they are aware of the problem.
I change it back to LTE when I need speed (tethering).
Click to expand...
Click to collapse
ya the guy at the bell store told me to do the same thing today, said their LTE network is messed up right now and its not just GSIII's that are having these problems..on an aside, this morning i had my phone fully charged and had a 4 hour shift at work, at the end of the shift, after barely using it, my battery was at 7% ridulous, he said it was prolly cuz the phone was constantly searching for an LTE network, hopefully switching the network now increases my battery life!
I have called at&t 4 times today and Google once. My phone is only displaying H not 4g. Will not connect to 4g no matter what I try. Messed with APN settings. Wondering if I have a defective phone. Wifo connection is not as strong as my other devices even right by the router. Any help or suggestions. At&T and Google had no help whatsoever.
Jcomstock said:
I have called at&t 4 times today and Google once. My phone is only displaying H not 4g. Will not connect to 4g no matter what I try. Messed with APN settings. Wondering if I have a defective phone. Wifo connection is not as strong as my other devices even right by the router. Any help or suggestions. At&T and Google had no help whatsoever.
Click to expand...
Click to collapse
Probably a hardware issue but I would do a full reset and try again, if that fails contact their support for RMA
That's what I was afraid of. Did the full factory reset and still same issue! I'm hold with Google right now with google. I know they don't do exchanges which is ridiculous! Been on hold for 15 mins. Will prob never buy another device from google after this mess. They are saying a replacement might not fix the issue because H might stand for 4g. I have told them this is not the case as the speeds are noticeably slower.
Jcomstock said:
That's what I was afraid of. Did the full factory reset and still same issue! I'm hold with Google right now with google. I know they don't do exchanges which is ridiculous! Been on hold for 15 mins. Will prob never buy another device from google after this mess. They are saying a replacement might not fix the issue because H might stand for 4g. I have told them this is not the case as the speeds are noticeably slower.
Click to expand...
Click to collapse
I'm on At&t no issue here with 4g LTE would say try another sim card crazy google saying that another phone might not fix the issue.
Do you mean "4g" or LTE because 4g will display as H on this phone?
When I went to AT&T they had to tweak my settings so my apn is set to ATT phone not ATT WAP and I get lte now. You might have to go into a store and have them tweak it for you. At first it shows H but it switches over to lte. I hope this helps you some.
BRYCEFISHER said:
Do you mean "4g" or LTE because 4g will display as H on this phone?
Click to expand...
Click to collapse
Huh I was told by Google that H stood for 3g (HSPA). I do not get LTE at my house but full bars of 4g service. Also the speed feels like 3g about as fast as my rather sluggish wifi. Where 4g on my last phone was very fast. Talked to Google's advanced tech support and sent her a bug report of my device. She is supposed to get back to me.
dligon said:
I'm on At&t no issue here with 4g LTE would say try another sim card crazy google saying that another phone might not fix the issue.
Click to expand...
Click to collapse
Yes it's been extremely frustrating. Spent all of my day off and last night on the phone troubleshooting. Just curious what does your phone display when you have 3g/4g/4gLTE ? Will prob go back to at&t and try a diffrent nano sim just to rule out that possibility.
Jcomstock said:
Yes it's been extremely frustrating. Spent all of my day off and last night on the phone troubleshooting. Just curious what does your phone display when you have 3g/4g/4gLTE ? Will prob go back to at&t and try a diffrent nano sim just to rule out that possibility.
Click to expand...
Click to collapse
You really need to look at your APN and make sure it's ATT phone like Nexus4to6p said. Post a shot of your APN settings here.
For me, 3g=H and 4gLTE=LTE. Haven't been in a 4g/HSPA+ area yet. My APN is ATT Nextgenphone.
aw1974 said:
For me, 3g=H and 4gLTE=LTE. Haven't been in a 4g/HSPA+ area yet. My APN is ATT Nextgenphone.
Click to expand...
Click to collapse
Page down to the section called Correct Data settings and click on Android Devices and change you APN to what they show.
https://www.att.com/esupport/article.html#!/wireless/KB424489?source=redirect
Jcomstock said:
Huh I was told by Google that H stood for 3g (HSPA). I do not get LTE at my house but full bars of 4g service. Also the speed feels like 3g about as fast as my rather sluggish wifi. Where 4g on my last phone was very fast. Talked to Google's advanced tech support and sent her a bug report of my device. She is supposed to get back to me.
Click to expand...
Click to collapse
My 6p specifically says 3g, H and lte I was recently on the Moto x pure that had the same settings. Haven't seen the h+ logo in a long time.
it's probably just a provisioning issue if it's not APN related like others have stated.
Jcomstock said:
Huh I was told by Google that H stood for 3g (HSPA). I do not get LTE at my house but full bars of 4g service. Also the speed feels like 3g about as fast as my rather sluggish wifi. Where 4g on my last phone was very fast. Talked to Google's advanced tech support and sent her a bug report of my device. She is supposed to get back to me.
Click to expand...
Click to collapse
H displayed for hspa+
I am sure you must have figured it out by now but just throwing it out there in case it helps.
If you simply took out your SIM card from old phone and put it in N6P (not that there is anything is wrong with that) take your phone and SIM card to AT&T ask them to add your phone (IMEI) and activate LTE on this IMEI. Unless something is wrong with your phone hardware wise, this should do it. Try it, you might get lucky and don't have to send your phone back.
I have the same issue and I've tried A few different APN's. Still on H no matter what APN I use. However, what could be wrong is that when I got my 6P I took my SIM card out of my Note 3, had an AT&T store cut it to Nano size so it would fit the 6P ( They were out of SIM cards that day) and went on my way. I later noticed that I only get H anywhere I go. Called AT&T and they said that the IMEI was updated on my account but the SIM card might be damaged from the store cutting it and to go get a new Nano SIM card. (Free at official AT&T stores) So I'm off to try that and I'll report back and see if that solves the issue. I'm rooted on PureNexus ROM and ElementalX Kernel as well.
Sounds like you are used to the way carrier phones display hspa as 4g and LTE as 4g LTE. This all started when the iPhone came out and on att and 3g was listed as 4g. And LTE as LTE. There is nothing wrong with your phone. Its being reported right by android. You are getting yourself worked up over just the way it's displayed. Let me ask you this, what phone are you coming from?
AdidasNYR said:
Sounds like you are used to the way carrier phones display hspa as 4g and LTE as 4g LTE. This all started when the iPhone came out and on att and 3g was listed as 4g. And LTE as LTE. There is nothing wrong with your phone. Its being reported right by android. You are getting yourself worked up over just the way it's displayed. Let me ask you this, what phone are you coming from?
Click to expand...
Click to collapse
Well that would be cool if that's all it is! I'm coming from the Samsung Galaxy Note 3.
I promise you that is all this is. I came from an ATT branded note 3 as well. Think about it, your old note never said 3g, because your 3g would show as 4G and when you had LTE it would say 4gLTE. You guys are getting the same exact connection as you used to. Its just the way its displayed to you.
---------- Post added at 11:55 PM ---------- Previous post was at 11:42 PM ----------
http://www.engadget.com/2012/03/14/faux-g-ios-5-1s-4g-indicator-is-the-tip-of-a-standards-icebe/
Oh Ok. So if 4g is shown as H then what does 4G LTE show as? H+? Is there a way to change it with PureNexus Rom, ElementalX Kernel , or Exposed Modules to what I'm use to seeing? Old habits die hard.
My Galaxy S4 had no issues connecting to the network in Canada. Not sure which one it was connecting to but it worked fine. My MXPE will not connect to anything at all in Global or CDMA mode. It shows the available networks, Rodgers, TELUS, and BEll, and I have Automatically select preferred enabled, but it won't pick up any of them. Is it because this phone is unlocked and not a Verizon branded phone? This is a bit frustrating, how do I make it work? Must I get a SIM from one of their carriers? Any help would be much appreciated. Thanks in advance.
robn30 said:
My Galaxy S4 had no issues connecting to the network in Canada. Not sure which one it was connecting to but it worked fine. My MXPE will not connect to anything at all in Global or CDMA mode. It shows the available networks, Rodgers, TELUS, and BEll, and I have Automatically select preferred enabled, but it won't pick up any of them. Is it because this phone is unlocked and not a Verizon branded phone? This is a bit frustrating, how do I make it work? Must I get a SIM from one of their carriers? Any help would be much appreciated. Thanks in advance.
Click to expand...
Click to collapse
Well why would you overpay for roaming charges with Verizon. I would suggest get a local prepaid sim in Canada. I learned that every country you visit it will be always cheaper then paying Verizon.
patt2k said:
Well why would you overpay for roaming charges with Verizon. I would suggest get a local prepaid sim in Canada. I learned that every country you visit it will be always cheaper then paying Verizon.
Click to expand...
Click to collapse
I don't want to use data, just texting. I can't even connect to one of their networks. My Galaxy S4 had no issues at all. As soon as I am in Canada with the GS4, all I had to so was set the mode to LTE/CDMA and it would pick up one of their networks and I could call and text all day. Of course the calls would cost me money but the texts wouldn't. Again I am on Verizon and with the GS4 I had no issues. I didn't need to get a different SIM or anything, it just worked. My MXPE sees all the available networks but will not connect to any of them. My friend I am travelling with has the Verizon Motorola Droid Turbo and his works perfect too. Automatically connects to their network no problem. So what is the deal with the MXPE? I looked at the SPECS and it seems to support the correct LTE bands. If it didn't, I don't think it would even see any of the networks here in Canada. This is a little frustrating and disappointing.
robn30 said:
I don't want to use data, just texting. I can't even connect to one of their networks. My Galaxy S4 had no issues at all. As soon as I am in Canada with the GS4, all I had to so was set the mode to LTE/CDMA and it would pick up one of their networks and I could call and text all day. Of course the calls would cost me money but the texts wouldn't. Again I am on Verizon and with the GS4 I had no issues. I didn't need to get a different SIM or anything, it just worked. My MXPE sees all the available networks but will not connect to any of them. My friend I am travelling with has the Verizon Motorola Droid Turbo and his works perfect too. Automatically connects to their network no problem. So what is the deal with the MXPE? I looked at the SPECS and it seems to support the correct LTE bands. If it didn't, I don't think it would even see any of the networks here in Canada. This is a little frustrating and disappointing.
Click to expand...
Click to collapse
Maybe you need to activate roaming or something with Verizon. I read some people had problems with this because it shows as non-vzw device.
patt2k said:
Maybe you need to activate roaming or something with Verizon. I read some people had problems with this because it shows as non-vzw device.
Click to expand...
Click to collapse
I am on a chat with Verizon right now. We will see what they say.
robn30 said:
I am on a chat with Verizon right now. We will see what they say.
Click to expand...
Click to collapse
No joy, she said everything looked fine on Verizon's end, with my account. This is really pissing me off. I guess you get what you pay for, and buying a carrier unlocked phone gets you no service outside the US, unless you pay extra for it. Guess the GS4 will be put back into use when I come up here, unless someone can shed some light onto something I am doing wrong.
robn30 said:
No joy, she said everything looked fine on Verizon's end, with my account. This is really pissing me off. I guess you get what you pay for, and buying a carrier unlocked phone gets you no service outside the US, unless you pay extra for it. Guess the GS4 will be put back into use when I come up here, unless someone can shed some light onto something I am doing wrong.
Click to expand...
Click to collapse
Sorry man I wish I could help some more. Maybe you can also try to go into the hidden menu and force it into LTE/CDMA or LTE only or something similar. I am unsure if any Canadian providers use CDMA though. Might be worth trying LTE/GSM only or LTE only.
patt2k said:
Sorry man I wish I could help some more. Maybe you can also try to go into the hidden menu and force it into LTE/CDMA or LTE only or something similar. I am unsure if any Canadian providers use CDMA though. Might be worth trying LTE/GSM only or LTE only.
Click to expand...
Click to collapse
Where is this hidden menu you speak of. Is it the one you get to using *#*#4636#*#*? I have tried all of the Network options under the cellular networks-->Preferred network type setting. I have Global, LTE/CDMA, and LTE/GSM/UMTS and I have tried them all. No luck, it simply says can't connect to network try again later. Like I said my travel partners Droid Turbo connected without issue.
robn30 said:
Where is this hidden menu you speak of. Is it the one you get to using *#*#4636#*#*? I have tried all of the Network options under the cellular networks-->Preferred network type setting. I have Global, LTE/CDMA, and LTE/GSM/UMTS and I have tried them all. No luck, it simply says can't connect to network try again later. Like I said my travel partners Droid Turbo connected without issue.
Click to expand...
Click to collapse
Yea it's weird and yes that is the one I was talking about. What about if you scan for networks and manually connect? when I was in Europe my sim allowed to roam on all networks (local sim) and I could switch networks like that.
patt2k said:
Yea it's weird and yes that is the one I was talking about. What about if you scan for networks and manually connect? when I was in Europe my sim allowed to roam on all networks (local sim) and I could switch networks like that.
Click to expand...
Click to collapse
I've tried selecting each one manually and it doesn't work either. It's very frustrating, I am really annoyed with this and it sucks to have to break out my old phone just to be able to come up here to Canada and have service. This to me is a major fail on Motorola's behalf. Unless there is something wrong with my SIM, but my phone works fine in the US. I think it's a Motorola issue since it sees all the networks perfectly fine but will not connect to them. Sad to say but this would happen if I had a Samsung device. It shouldn't be this difficult and if Motorola dropped the ball here that is a shame.
robn30 said:
I've tried selecting each one manually and it doesn't work either. It's very frustrating, I am really annoyed with this and it sucks to have to break out my old phone just to be able to come up here to Canada and have service. This to me is a major fail on Motorola's behalf. Unless there is something wrong with my SIM, but my phone works fine in the US. I think it's a Motorola issue since it sees all the networks perfectly fine but will not connect to them. Sad to say but this would happen if I had a Samsung device. It shouldn't be this difficult and if Motorola dropped the ball here that is a shame.
Click to expand...
Click to collapse
Sorry then that I couldn't help . I'd say it's more Verizon issue because it shows as non Vzw device 2-3 months later,even with nexus 6p you would have that until Verizon fully has it in their system.
Sent from my XT1575 using Tapatalk
patt2k said:
Sorry then that I couldn't help . I'd say it's more Verizon issue because it shows as non Vzw device 2-3 months later,even with nexus 6p you would have that until Verizon fully has it in their system.
Sent from my XT1575 using Tapatalk
Click to expand...
Click to collapse
On my account it shows as Motorola XT1575. It doesn't say unknown. It just doesn't show a picture of the device. The Verizon rep said everything looked good on their end. Even had me power down my device and restart it. They said they were resetting something on their end to see if it would work, of course it didn't. Not sure what to think. It would be nice if others could chime in with experiences outside the US with their MXPE and state whether they had any issues.
Solved!! It was a provisioning issue. They needed to turn on USA and Canada pay as you go roaming. It was that simple, I just need to get a Verizon Rep that knew what the heck they were doing. As soon as he turned it on my phone started working. Thank you Andrew at Verizon, you're the man!
robn30 said:
Solved!! It was a provisioning issue. They needed to turn on USA and Canada pay as you go roaming. It was that simple, I just need to get a Verizon Rep that knew what the heck they were doing. As soon as he turned it on my phone started working. Thank you Andrew at Verizon, you're the man!
Click to expand...
Click to collapse
Yea like I thought it was something on Verizon side. I was close
Sent from my XT1575 using Tapatalk
Don't get me wrong, I love this phone despite the bugs. Software bugs.
However I've a serious issue regarding the 3G/LTE module. 3G/LTE performances are not consistent at all.
Sometimes it goes well (chatting, sending pictures, even testing the speed with a speed test) but other times the connection "hangs" and I'm not able to do anything for seconds or minutes (download pictures from whatsapp, sending text with telegram or open web pages). After that time, the connection seems to work again. When this Is happening, phone is at full signal.
Please note that I never had these issues with all my previous phones (Nexux 5, Nexus 5X, OnePlus 3T) with the same SIM card and under the same conditions (places, time of the day). I've performed all the updates available (software version 4.5.4) and cleaned the cache many times using the recovery.
I'm asking your help: is there some debug feature I can activate in order to see what is happening and understand the problem? Many thanks.
What carrier do you have?
ATT had to load my phone into there system. I'm in Seattle, WA USA
After they did that LTE has been perfect!
Sent from my ONEPLUS A5000 using XDA-Developers Legacy app
Nick James said:
What carrier do you have?
ATT had to load my phone into there system. I'm in Seattle, WA USA
After they did that LTE has been perfect!
Sent from my ONEPLUS A5000 using XDA-Developers Legacy app
Click to expand...
Click to collapse
Since I'm on ATT and I might get a OP5 I gotta ask how you went about this. Because I can see me telling customer service this and them not having the slightest clue what I'm talking about.
atistang said:
Since I'm on ATT and I might get a OP5 I gotta ask how you went about this. Because I can see me telling customer service this and them not having the slightest clue what I'm talking about.
Click to expand...
Click to collapse
Basically you'd call in and ask to register your phone. It's not actually necessary but they do this anyway when you ask for a replacement sim. All they do is get your IMEI off your phone and add it to your account. Though with the 3 it already showed up during use. I don't think it matters much at all. Haven't had an issue with the 5 in Wisconsin, Minnesota or Nevada. I've simply plugged in the sim to this phone and went on my way since day 1.
atistang said:
Since I'm on ATT and I might get a OP5 I gotta ask how you went about this. Because I can see me telling customer service this and them not having the slightest clue what I'm talking about.
Click to expand...
Click to collapse
Just to give you the big picture, I'll include everything that happened when I got my OP5 in terms of registering the phone on AT&T's network...
I got the OP5 and I came from a OPO, so I needed a new nano SIM card. I went to AT&T and they gave me a new sim but they were not able to get LTE signal at all. I was impatient and really didn't want to wait around so the rep and myself came up with excuses on why it wasn't working so I could get out of there. HSPA+ was the best I could get and it was about ~5Mbps up/down and I was happy with that for now.
I got home and decided to call in. Usual phone tree hell with AT&T began but I eventually got a level 2 Android technician. I will note the default values within the phone tree took me to iPhone support. Anyhow, the level two technician verified that my phone was not getting LTE. Furthermore, the device was not registered in the system at all. He gave me two options (which from the sounds of things, he wasn't supposed to do) 1.) I could just deal with the HSPA+ connection and it could take up to 5 days to fully load the phone but my phone would work perfect in terms of service/coverage/data rates (HSPA+) or 2.) He could load a Samsung S7 mock profile to my phone and it would more than likely work fine but don't hold him accountable for it. He said if it were him, he'd go for the S7 mock profile so I went with it.
Immediately I got an LTE signal and he had me reboot my phone. I've zero issues as he figured would happen and everything has been perfect. I got a confirmation text message from AT&T saying my phone will be loaded by July 6th and originally the technician told me around July 14th.
Anyhow, that was just my experience and a good experience at that. Of course, popping a sim out and back into a new phone would be ideal but a non-contracted AT&T device has to get loaded at some point and time I guess, right?
Cheers!
Nick James said:
Just to give you the big picture, I'll include everything that happened when I got my OP5 in terms of registering the phone on AT&T's network...
I got the OP5 and I came from a OPO, so I needed a new nano SIM card. I went to AT&T and they gave me a new sim but they were not able to get LTE signal at all. I was impatient and really didn't want to wait around so the rep and myself came up with excuses on why it wasn't working so I could get out of there. HSPA+ was the best I could get and it was about ~5Mbps up/down and I was happy with that for now.
I got home and decided to call in. Usual phone tree hell with AT&T began but I eventually got a level 2 Android technician. I will note the default values within the phone tree took me to iPhone support. Anyhow, the level two technician verified that my phone was not getting LTE. Furthermore, the device was not registered in the system at all. He gave me two options (which from the sounds of things, he wasn't supposed to do) 1.) I could just deal with the HSPA+ connection and it could take up to 5 days to fully load the phone but my phone would work perfect in terms of service/coverage/data rates (HSPA+) or 2.) He could load a Samsung S7 mock profile to my phone and it would more than likely work fine but don't hold him accountable for it. He said if it were him, he'd go for the S7 mock profile so I went with it.
Immediately I got an LTE signal and he had me reboot my phone. I've zero issues as he figured would happen and everything has been perfect. I got a confirmation text message from AT&T saying my phone will be loaded by July 6th and originally the technician told me around July 14th.
Anyhow, that was just my experience and a good experience at that. Of course, popping a sim out and back into a new phone would be ideal but a non-contracted AT&T device has to get loaded at some point and time I guess, right?
Cheers!
Click to expand...
Click to collapse
Did you try rebooting the phone before calling? That is what happened with my Moto X Pure and no one knew what to do at the store. The manager came out and rebooted it and it got LTE and worked fine after that.
atistang said:
Did you try rebooting the phone before calling? That is what happened with my Moto X Pure and no one knew what to do at the store. The manager came out and rebooted it and it got LTE and worked fine after that.
Click to expand...
Click to collapse
You mean, did I remember to turn it off and back on again? Yes, we tried that. Haha
It wasn't until the AT&T tech adding the profile to the network that it works. It was instant too.
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Anyone else on Sprint with the S10?
Note 8, and S8+ works fine. My S10+ is getting 1x and when I'm on the road, it would come in and out all day long. Without WiFi the phone is almost useless.
dannieboiz said:
Anyone else on Sprint with the S10?
Note 8, and S8+ works fine. My S10+ is getting 1x and when I'm on the road, it would come in and out all day long. Without WiFi the phone is almost useless.
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i have the exect same issue with s10e..i thought it was only s10e because its a cheaper model..what do we do..plus also my wifi is pritty bad..only on this device
My wifi works fine but I have very limited if any data signal and I can hardly send or receive text messages....
No one has a fix?
I called the sprint store and the guy said lots of these new S10 series phones have connectivity issues.
He said their tech has a fix for it but it may not be effective. He said Samsung needs to release an update to fix it.
I've got the S10+
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Switch to verizon, att, or cricket. Sprint is bottom of barrel of carriers sadly. I learned that the hard way back when carriers has 2 year contracts.
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johnwayne27 said:
Switch to verizon, att, or cricket. Sprint is bottom of barrel of carriers sadly. I learned that the hard way back when carriers has 2 year contracts.
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I used to believe in this statement.. But when I walk around with a phone from Verizon (business), Srint (Personal) and AT&T hotspot service, I realized this is very not true.
There are locations where each carrier is stronger than others. At one of my job site, Verizon and AT&T fail to connect at all constant roaming and drop calls while Sprint skips along like no body cares.
Point, additionally, as each carrier acquire and deploy new bands, they need to be built out so the newer devices that support the bands can utlize it relieving the crowded older bands.
HOWEVER, this stupid phone, with SignalCheck Pro installed, I can see the bands I'm on but the signal stregnth is horrible, like at the moment, i'm connected to band 41 but LTE is at -117dBm, that's almost like not having signal at all. Likewise when I'm connected to band 25 and 26.
I tried disabling all those bands and force it onto the lower frequency with hardly any success.
dannieboiz said:
I used to believe in this statement.. But when I walk around with a phone from Verizon (business), Srint (Personal) and AT&T hotspot service, I realized this is very not true.
There are locations where each carrier is stronger than others. At one of my job site, Verizon and AT&T fail to connect at all constant roaming and drop calls while Sprint skips along like no body cares.
Point, additionally, as each carrier acquire and deploy new bands, they need to be built out so the newer devices that support the bands can utlize it relieving the crowded older bands.
HOWEVER, this stupid phone, with SignalCheck Pro installed, I can see the bands I'm on but the signal stregnth is horrible, like at the moment, i'm connected to band 41 but LTE is at -117dBm, that's almost like not having signal at all. Likewise when I'm connected to band 25 and 26.
I tried disabling all those bands and force it onto the lower frequency with hardly any success.
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Click to collapse
Can you disable or remove that signal check program? Not all sognal check programs are legit.
What country are you in?
That may be part of the problem.
I agree, carriers do have their own pros and cons.
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johnwayne27 said:
Switch to verizon, att, or cricket. Sprint is bottom of barrel of carriers sadly. I learned that the hard way back when carriers has 2 year contracts.
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Click to collapse
johnwayne27 said:
Can you disable or remove that signal check program? Not all sognal check programs are legit.
What country are you in?
That may be part of the problem.
I agree, carriers do have their own pros and cons.
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I'm in the US
and yes the program can be uninstalled, but it was only installed because I need to troubleshoot this issue, so it's not the program that's causing the problem. It's just telling me what band I'm on and the signal.
dannieboiz said:
Anyone else on Sprint with the S10?
Note 8, and S8+ works fine. My S10+ is getting 1x and when I'm on the road, it would come in and out all day long. Without WiFi the phone is almost useless.
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Click to collapse
It's not just you. There are multiple threads on Sprint's forums with users complaining. My phone constantly roams, the WiFi calling keeps timing out on location and though it says LTE most of the time data doesn't work. Lucky for me I keep a spare phone so I'll be switching back to my iPhone X until they resolve this but there's been no official word on any of this getting resolved so I'm not expecting a solution any time soon. I'm wondering if it was the update I installed that caused this because it seemed like day 1 the phone was ok. Maybe a solution is to use Odin and flash back to the original stock.
winb83 said:
It's not just you. There are multiple threads on Sprint's forums with users complaining. My phone constantly roams, the WiFi calling keeps timing out on location and though it says LTE most of the time data doesn't work. Lucky for me I keep a spare phone so I'll be switching back to my iPhone X until they resolve this but there's been no official word on any of this getting resolved so I'm not expecting a solution any time soon. I'm wondering if it was the update I installed that caused this because it seemed like day 1 the phone was ok. Maybe a solution is to use Odin and flash back to the original stock.
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They had me reset network settings which I did and it didn't help. They're sending me a replacement phone... Once I get it I'll prevent the Samsung update and see if that helps. Idk I really wanted to like this phone.
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Sadly this is a known issue:
https://community.sprint.com/t5/Samsung/Galaxy-s10-plus-wont-stay-connected-to-LTE/td-p/1035678
https://www.reddit.com/r/Sprint/comments/b1hxkp/galaxy_s10_data_failure/
Strange I get signal better than I did on my note 9
Do you guys have a Sprint phone or the unlocked version from factory? I have the factory unlocked version, could it be it? The sprint guy @ the store said they sold a few s10's and no one has come back *****ing yet
dannieboiz said:
Do you guys have a Sprint phone or the unlocked version from factory? I have the factory unlocked version, could it be it? The sprint guy @ the store said they sold a few s10's and no one has come back *****ing yet
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I have the sprint version purchased from S
Spent an hour with samsung to no resolution. Took my verizon sim and dropped it on the S10 and the phone was getting good signal and speed then dropped for a couple minutes then back to good speeds. But as it's doing this, the phone started to get very warm. Sprint tech support doesn't know crap, just make me repeat their written process multiple times and the guys at the sprint stores are just salesman.
Since the verizon seems shows intermitten connections as well, i'm going to see if samsung can send me a replacement.