Database Users

If your replacement phone comes without battery/sdcard/back cover... it's a REFURB

My original phone was broken (when I bought it). When they sent me a new one, it came in a cardboard box, no battery, no sdcard, no battery cover.
Called in to make sure it's new... "well to tell you the truth sir, it's reconditioned like-new.... no we can't replace it, because the phone that you sent to us was used, so we had to send you a used one.... I'm sorry sir, theres nothing we can do."
buyer beware...

thats usually how it works, especially with a phone in such high demand

except that Verizon policy states that if you're within your 30 period, you can replace your phone with a BRAND NEW one
I've decided that if customer support won't send me a new one, there's nothing stopping me from just going around them. Since I'm still within 30 days, I'm going to simply return my phone for a refund of my purchase price, and order a new one.

DroidXChat said:
except that Verizon policy states that if you're within your 30 period, you can replace your phone with a BRAND NEW one
I've decided that if customer support won't send me a new one, there's nothing stopping me from just going around them. Since I'm still within 30 days, I'm going to simply return my phone for a refund of my purchase price, and order a new one.
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that would work but what will you do when you hit the 31st day and you have problems then you will have to take the refurb.

That is not necessarily true. O had to have my droid 1 replaced 3 times 2 of the 3 were brand new phone in return boxes according to the verizon rep I spoke to.
Sent from my DROIDX using XDA App

tmmedic20 said:
That is not necessarily true. O had to have my droid 1 replaced 3 times 2 of the 3 were brand new phone in return boxes according to the verizon rep I spoke to.
Sent from my DROIDX using XDA App
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i can always trust a verizon rep just like i trust a used car sales man

pima said:
that would work but what will you do when you hit the 31st day and you have problems then you will have to take the refurb.
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or I can get a phone that has no problems.... just because you say "what will you do when" doesn't mean its something that's going to happen

My point is that when you send your xbox 360 in for repair they either repair it or send you a refurb and i bet you plug it in and play it. This is the same with phones so why is it a big deal if it works?
Sent from my DROIDX using XDA App

pima said:
My point is that when you send your xbox 360 in for repair they either repair it or send you a refurb and i bet you plug it in and play it. This is the same with phones so why is it a big deal if it works?
Sent from my DROIDX using XDA App
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I would agree after 30 days. But before it you should get a new replacement device not a like new device.

I'd just tell them that the phone they sent you was BROKEN so since you paid for a NEW phone you want a new phone.
Sent from my DROIDX using XDA App

TBH sometimes if you describe the loophole you described to the person you're talking to, they will help you out.
I've literally told customer service reps for various things I've owned that I can simply do that, and they usually oblige.

Very true; i started having issues with my droid and customer service informed me that i would have to put up money for the replacement device. After they received the failed device they would credit my account.
Sent from my DROIDX using XDA App

There are two type of replacements for the x only within 30 days. First would be a wfg which would come with charger etc. and would be back ordered. The second would be only the phone and for a doa which you had they are new searching the esn shows no other activation s. This one is only for the x atm.
I'm a vzw tech btw and have no reason to lie

I went round and round about this with them. You are getting new ones in the little white boxes without the battery (for now)

I'm not sure it's "refurb" providers send phones without the bact etc to help avoid people calling in pretending their phone broke and then selling one and keeping the other. I know you aren't doing that, but I'm sure that plays a part it why they do it like that.

xmunk said:
There are two type of replacements for the x only within 30 days. First would be a wfg which would come with charger etc. and would be back ordered. The second would be only the phone and for a doa which you had they are new searching the esn shows no other activation s. This one is only for the x atm.
I'm a vzw tech btw and have no reason to lie
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yeah there are usually no refurbs around when a phone first comes out. so they set aside news ones to send out in the refurb cardboard box. saves them money of all the accessories w/ shipping, u keeping them, etc.\
i bet the phone is new.

TEP say I have to wait for replacement

I accidently dropped my EVO last week and cracked the screen really bad. I have insurance and called Assurion to make a claim. That was last Thursday. They say I have to wait for a replacement until next Thursday. They say they are out of EVO's right now. Has anyone had the same problem? My phone is unuseable right now and I can't believe I have to wait this long.

It took me right at a week to get mine also. They are on back order all over.

Call them and tell them you want a new one, maybe they can ship those faster than refurbs.

sitlet said:
Call them and tell them you want a new one, maybe they can ship those faster than refurbs.
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Mine was new

Well if I get a new one I won't mind the wait then.

I got a new one from them about 2 weeks ago and it was shipped next day. I was really surprised because they are always backordered it seems.

Filed a claim about two weeks ago and had the phone a brand new EVO the next morning. I thought they were all refurbished?

Took about a week to get mine when my screen got cracked. It was brand new retail version in box. So it was worth the wait, glad I got a new one.

Well I just got an email from Asurion and now they tell me i won't have a replacement phone until sometime between next Monday and Thursday. I'm not very happy as I can't use mine now.

Damn the saucily I broke my first evo too I had it since launch, they told me it was going to take sometime to get it but I got it next day(brand new too) I wish sprint will let you borrow a phone until you get the replacement for business owners and such, I have a company phone too so I didn't mind much
Sent from my PC36100 using Tapatalk

jgalan14 said:
Damn the saucily I broke my first evo too I had it since launch, they told me it was going to take sometime to get it but I got it next day(brand new too) I wish sprint will let you borrow a phone until you get the replacement for business owners and such, I have a company phone too so I didn't mind much
Sent from my PC36100 using Tapatalk
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Stores usually do if you ask and if they have any loaners to loan.
My brother's Epic's screen failed on him and he said he "needed a phone" [he doesn't NEED, but you know how it is] and they loaned him some flip phone.

mattykinsx said:
Stores usually do if you ask and if they have any loaners to loan.
My brother's Epic's screen failed on him and he said he "needed a phone" [he doesn't NEED, but you know how it is] and they loaned him some flip phone.
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Really I ask them and they said no ,
Sent from my PC36100 using Tapatalk

jgalan14 said:
Really I ask them and they said no ,
Sent from my PC36100 using Tapatalk
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Couple questions:
Is the store a corporate store?
Do you have other repair-capable stores in your area?

Urggh, at least you guys had the foresight to sign up for the insurance in the first place. The motherboard on my Evo apparently went bad, so I had to send it to HTC's repair division. I sent it today via 2 day shipping, but it's still a week without my precious phone. I can only hope they don't scratch it up, because it's in flawless condition.
You don't know what you've got until it's gone, I guess.

Mecha2142 said:
Urggh, at least you guys had the foresight to sign up for the insurance in the first place. The motherboard on my Evo apparently went bad, so I had to send it to HTC's repair division. I sent it today via 2 day shipping, but it's still a week without my precious phone. I can only hope they don't scratch it up, because it's in flawless condition.
You don't know what you've got until it's gone, I guess.
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Yeah it may suck but the $7 / month is well worth it.

They made me fill out an affadavit and fax it to them along with my ID. My cousin dropped his 2 week old Evo Shift in the sink. This is the first time I have ever had to file an insurance claim.
I probably won't get the replacement until monday. My cousin is out of a phone for a week. I thought insurance was quicker and less of a hassle.
Sent from my PC36100 using XDA App

gqstatus0685 said:
They made me fill out an affadavit and fax it to them along with my ID. My cousin dropped his 2 week old Evo Shift in the sink. This is the first time I have ever had to file an insurance claim.
I probably won't get the replacement until monday. My cousin is out of a phone for a week. I thought insurance was quicker and less of a hassle.
Sent from my PC36100 using XDA App
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It generally is.
They told my brother it could be a week or more due to "backorder" and the next day he received a phone call saying his replacement was in.

I may be wrong but TEP doesn't issue refurbished phones they are always new. Only Sprint issues refurbs.

zone23 said:
I may be wrong but TEP doesn't issue refurbished phones they are always new. Only Sprint issues refurbs.
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You are wrong, both companies issue refurbs unless there are no refurbs left and a new one is sent.

gqstatus0685 said:
They made me fill out an affadavit and fax it to them along with my ID. My cousin dropped his 2 week old Evo Shift in the sink. This is the first time I have ever had to file an insurance claim.
I probably won't get the replacement until monday. My cousin is out of a phone for a week. I thought insurance was quicker and less of a hassle.
Sent from my PC36100 using XDA App
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They require this from every customer at some point within the first 3 replacements.

Looking for advice on possible scam.

So I just sold my girlfriends fascinate on ebay. I shipped a few days ago and just got this message from the buyer.
Thanks for the fast shipping. damn it sucks to say, but i went to have the phone activated at the verizon store. they not only said it can't be activated because its on the reported stolen list, but they confiscated it. i didnt know it couldnt be used, it should of never been listed. anyways, if you didnt know this either, no hard feelings. i wont contact ebay or paypal if you refund my payment right away so i can buy another one.
I have a good feeling that this a POS trying to scam me. I'm looking for some advice on how to respond to this issue. By the way the phone is not stolen in any way shape or form. I know this is kind of off topic but I figured this would be a good place to receive some advice.

Uh yea. I'd say it's a scam
Sent from my SCH-I500 using Tapatalk

ajd88 said:
So I just sold my girlfriends fascinate on ebay. I shipped a few days ago and just got this message from the buyer.
Thanks for the fast shipping. damn it sucks to say, but i went to have the phone activated at the verizon store. they not only said it can't be activated because its on the reported stolen list, but they confiscated it. i didnt know it couldnt be used, it should of never been listed. anyways, if you didnt know this either, no hard feelings. i wont contact ebay or paypal if you refund my payment right away so i can buy another one.
I have a good feeling that this a POS trying to scam me. I'm looking for some advice on how to respond to this issue. By the way the phone is not stolen in any way shape or form. I know this is kind of off topic but I figured this would be a good place to receive some advice.
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Did he verify the ESN prior to buying the phone? If not, its his fault and there is nothing he can do. Explain the situation to ebay and open a dispute.

He did not verify esn. I just thought it was strange that he would be trying to pull this when he has a 98.6% positive feedback rating with over 2000 transactions.

It will be easier if you have the device ID. Contact Verizon and get paper work from them showing the device has a clean ESN. This will only work if you are either still under contract or left verizon when your contract was finished. If you got out of the contract via the fee changes the esn will be bad.
Assuming the Esn is clean once you have the paperwork that says its clean you just tell the buyer that you have evidence of a clean ESN and that you will fight any dispute. PayPal and EBay see these shady people alot and know what to look for.
Sent from my SCH-I500 using XDA Premium App

Yeah man I wouldn't trust this.
Sent from my I500 using XDA Premium App

For sure contact Verizon if you can and verify your ESN is good. I have a feeling that this is indeed a scam.
Moderated from my HTC G2.

Think k40 has a point. On what terms did you leave verizon, or at least deactivate the phone?
XDA Prem app Running UKB w PBJ

MattRussNC said:
Think k40 has a point. On what terms did you leave verizon, or at least deactivate the phone?
XDA Prem app Running UKB w PBJ
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She used an upgrade. I should be able to get all the right info still. I sent the guy a few messages. I'm just waiting on a response before I call Verizon.
Sent from my ThunderBolt using XDA App

ajd88 said:
She used an upgrade. I should be able to get all the right info still. I sent the guy a few messages. I'm just waiting on a response before I call Verizon.
Sent from my ThunderBolt using XDA App
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The only way he is Intitled to a refund is if he pays shipping and returns it to you
Even if he files a complaint he will have to show proof that he sent it back
So I would not worry to much about it
If he does send one back make Damn sure it is yours and has your esn
eBay has policies in place to protect you and the never do anything out of eBay
And you may be wise to report it to them right away and let them know what is going on This Kind of Deal is a No No you were asked outside of eBay

Sounds like a scam to me. Good luck.

I was just talking to a buddy of mine that works at verizon and he told me they would only inform you if its on the lost or stolen list, they will not confiscate it sounds like a big scam
Sent from my SCH-I500 using XDA Premium App

Does smell like a scam close to the sme thing happend to me with a video card

Seen plenty of phones come in with bad esn's. Not once did we or were we authorized to take possesion of the device
Sent from my I500 using XDA Premium App

Also, everyone be careful even letting a potential customer check the esn. When I was trying to sell my blackberry many scammers tried to get at mine. Don't give it to them! They can do a fake activation put insurance on it and claim it lost/stolen.. at that point your esn goes bad and they receive a phone from insurion in the mail.. One scammer even tried to get me to take a photo of the back of the phone with the battery out (where the esn is written) under the pretense he was looking to see if it worked on gsm.. Duh its a world phone... Good luck man. From my experience selling on ebay is nothing but headache.
Sent from my frozen yogurt filled fascinate

Make sure you move your money out from paypal and un-link any connected bank accounts. The guy will just call his CC company and dispute the charge. Paypal will take your money and you'll be SOL no matter how much evidence your have. Paypal's "protection" is **** and they'll screw you over in a heartbeat.

Smeed said:
Make sure you move your money out from paypal and un-link any connected bank accounts. The guy will just call his CC company and dispute the charge. Paypal will take your money and you'll be SOL no matter how much evidence your have. Paypal's "protection" is **** and they'll screw you over in a heartbeat.
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+ 1
Sent from my frozen yogurt filled fascinate

That's a scam, no doubt about it. Don't let the feedback rating fool you, because it could be a legitimate account that got compromised. The only way they could win a dispute with eBay is if they can provide proof that the ESN was bad. If you know the ESN was good, then there's no way they could possibly provide that proof.
Sent from XDA Premium on my Super Clean Fascinate

neh4pres said:
They can do a fake activation put insurance on it and claim it lost/stolen.. at that point your esn goes bad and they receive a phone from insurion in the mail..
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Im not so sure about that, I just tryed to have them put insurance on a fascinate I bought used and they said you can only put it on if you bought it from them.

Definite scam. As stated before, they won't confiscate the device. It's not their right to.
Unlike with media, you actually own a phone, rather than license it (which is why software, music, and videos can actually be confiscated). For them to take the phone from the buyer would be theft.
Call Verizon, have them pull the ESN from the old phone for you and have them verify that it is good. You should also be able to have them verify if it's been activated or not.
The way the systems work these days, I'm surprised someone would actually try and pull a scam like this one. It's way too easy to verify that they're full of it.

Number of replacements per year?

In the past 2 months I've had a rough experience with sprint.
In June, My BB Curve 8530 stopped working, the sprint store gave me a 9330 (not asurion)
Then the 9330 failed on me 3 weeks later (display went white) so I activated my old HTC hero which then had a problem connecting to the network. I took the Hero in and got a refurb one from the sprint store(not asurion)
Recently my brother got me a used evo in the local classifieds and the power button was kinda mushy so I took it in thinking it was an easy fix but then they told me it had to be replaced and gave me a brand new evo.
Is there a limit to replacements from the sprint store? I know theres a limit on Asurion of 3 a years. but I've never filed a claim with them.
also they have kept ALL the faulty phones. I don't stack them for sale or anything.
Reason I'm asking is that my brother is concerned about having the next repair denied due to them thinking I'm trying to pull off some insurance fraud.

Anyone?
Sent from my PC36100 using XDA App

http://tinyurl.com/3q5scye

as long as it is a phone defect and not physical damage, they can exchange it as many times they think is prudent. after the 3rd the store can offer you an exchange to another phone model. But that is at the discretion of the store managers.

To thlinx, I expected more from you reading up on some of your comments on another thread,I did a google search and I only found information on asurions part which I already knew. I asked about the replacements by sprint due to common failure instead of user/water damage which is what asurion handles.
the time you took to go to ltmgtfy and tinyurl, could have been used to help someone with a useful post instead of being a troll. "Omg He post linkz to lmgtf he so [email protected]! haha u gots rik rolled loloolol" -,-
hypeo I appreciate your answer.
Since on 3 ocasions it has been a different phone(different model on my part) i think im cool,just hope for better luck with them. I really hate wasting hours at the sprint store without service.
Sent from my PC36100 using XDA App

No but if you get 4 or 5 replacements within 6 months you can get a new device of equal or lesser value.. or ***** to the BBB for an upgrade reset or something

My upgrade is due on september...going to wait until november to switch phones, dont like the evo 3d that much and the photon along with the sgs 2 are coming soon.
Sent from my PC36100 using XDA App

gab2012 said:
To thlinx, I expected more from you reading up on some of your comments on another thread,I did a google search and I only found information on asurions part which I already knew. I asked about the replacements by sprint due to common failure instead of user/water damage which is what asurion handles.
the time you took to go to ltmgtfy and tinyurl, could have been used to help someone with a useful post instead of being a troll. "Omg He post linkz to lmgtf he so [email protected]! haha u gots rik rolled loloolol" -,-
hypeo I appreciate your answer.
Since on 3 ocasions it has been a different phone(different model on my part) i think im cool,just hope for better luck with them. I really hate wasting hours at the sprint store without service.
Sent from my PC36100 using XDA App
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ha u should of clicked the link. Do you have the full replacement plan? That link is about that TOS. Meaning you probably are fine replacing your phones due to damage or malfuction as long as you are on the replacement program..

Tried to do the right thing

Phone got bricked last week flashing an all in one zip.
Went to sprint corp store for help. Store manager was cool and didn't trip I told him what happened.
They couldn't restore it either.
He put a claim in to asurion right in the store he reported phone as lost. Said if you get it figured out call them to stop the claim.
With the help of a fellow Xda member restored it using adB commands sweet.
Called asurion to cancel the claim they wouldn't do it now I have 2 sgs ,3
Which I'm sure they will block the other ESN asap.
They wouldn't stop the claim and charged me $150.00
I actually cannot change the phone status to found or whatever.
Moral delima what should I do? I'm using the first sgs 3 the new one is on its way via fed ex.
I guess I'm stuck paying the $150.00 won't even let me return phone.
I'm wondering if asurion is simply an underwriting company.
And another insurer actually pays the claims.
If anyone knows enlighten us all.
Sent from my SPH-L710 using xda premium

humdrum2009 said:
Phone got bricked last week flashing an all in one zip.
Went to sprint corp store for help. Store manager was cool and didn't trip I told him what happened.
They couldn't restore it either.
He put a claim in to asurion right in the store he reported phone as lost. Said if you get it figured out call them to stop the claim.
With the help of a fellow Xda member restored it using adB commands sweet.
Called asurion to cancel the claim they wouldn't do it now I have 2 sgs ,3
Which I'm sure they will block the other ESN asap.
They wouldn't stop the claim and charged me $150.00
I actually cannot change the phone status to found or whatever.
Moral delima what should I do? I'm using the first sgs 3 the new one is on its way via fed ex.
I guess I'm stuck paying the $150.00 won't even let me return phone.
I'm wondering if asurion is simply an underwriting company.
And another insurer actually pays the claims.
If anyone knows enlighten us all.
Sent from my SPH-L710 using xda premium
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Click to collapse
It is a relatively widely known fact that Asurion has an ABSOLUTELY NO REFUND policy on deductibles. The manager should have known this, and I would suggest taking it up with him.
The phone that you reported as lost now has a blacklisted ESN and can no longer be activated on the Sprint network. Your best best is to sell it or keep it as a WiFi/Music device. Consider donating it to a developer. Sorry to be the bearer of bad news.

humdrum2009 said:
Phone got bricked last week flashing an all in one zip.
Went to sprint corp store for help. Store manager was cool and didn't trip I told him what happened.
They couldn't restore it either.
He put a claim in to asurion right in the store he reported phone as lost. Said if you get it figured out call them to stop the claim.
With the help of a fellow Xda member restored it using adB commands sweet.
Called asurion to cancel the claim they wouldn't do it now I have 2 sgs ,3
Which I'm sure they will block the other ESN asap.
They wouldn't stop the claim and charged me $150.00
I actually cannot change the phone status to found or whatever.
Moral delima what should I do? I'm using the first sgs 3 the new one is on its way via fed ex.
I guess I'm stuck paying the $150.00 won't even let me return phone.
I'm wondering if asurion is simply an underwriting company.
And another insurer actually pays the claims.
If anyone knows enlighten us all.
Sent from my SPH-L710 using xda premium
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Click to collapse
Thanks for doing the right thing! Too often people use this as a means defraud.

Asurion CAN unlist your phones esn as not lost or stolen and stop the claim..but they wont tell you that and you cant ask them to do it.. a Sprint manager has to call them write a report and explain what happened to reverse the process. I know because I've had my phones esn stolen before and a Sprint manager Rep had to contact Asurion to remove the ESN block but I couldnt call them and tell them to do it myself..
Sent from my SPRINT Galaxy S III

OP, thank you for doing the right thing! You are awesome!

The craziness is astounding.
I'm using the old gs3 now they never blocked it.
Sent from my SPH-L710 using xda premium

humdrum2009 said:
The craziness is astounding.
I'm using the old gs3 now they never blocked it.
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Perhaps they can't deactivate it... just prevent it from being activated again.
But, if you can confirm that it hasn't been deactivated (maybe that same manager you talked to can look?) then I would sell that other phone. You tried to do the right thing, those guys wouldn't play ball, so f$&k 'em. No skin off their back anyway.

humdrum2009 said:
Phone got bricked last week flashing an all in one zip.
Went to sprint corp store for help. Store manager was cool and didn't trip I told him what happened.
They couldn't restore it either.
He put a claim in to asurion right in the store he reported phone as lost. Said if you get it figured out call them to stop the claim.
With the help of a fellow Xda member restored it using adB commands sweet.
Called asurion to cancel the claim they wouldn't do it now I have 2 sgs ,3
Which I'm sure they will block the other ESN asap.
They wouldn't stop the claim and charged me $150.00
I actually cannot change the phone status to found or whatever.
Moral delima what should I do? I'm using the first sgs 3 the new one is on its way via fed ex.
I guess I'm stuck paying the $150.00 won't even let me return phone.
I'm wondering if asurion is simply an underwriting company.
And another insurer actually pays the claims.
If anyone knows enlighten us all.
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
At this point what you do now is receive the phone --> find a buyer --> sell for 150+ --> profit --> ??

LCD and digitizer are worth more than $150 . Part it out to someone who broke theirs.
Sent from my SCH-I535 using xda app-developers app

Heres one on ebay listed for parts only and its been bid up to $410 so far. Lemon, meet lemonade.
http://www.ebay.com/itm/Samsung-Gal...656?pt=LH_DefaultDomain_0&hash=item20c8804bb0

That's astounding someone would pay that for a broken gs3
Sent from my SPH-L710 using xda premium