I accidently dropped my EVO last week and cracked the screen really bad. I have insurance and called Assurion to make a claim. That was last Thursday. They say I have to wait for a replacement until next Thursday. They say they are out of EVO's right now. Has anyone had the same problem? My phone is unuseable right now and I can't believe I have to wait this long.
It took me right at a week to get mine also. They are on back order all over.
Call them and tell them you want a new one, maybe they can ship those faster than refurbs.
sitlet said:
Call them and tell them you want a new one, maybe they can ship those faster than refurbs.
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Mine was new
Well if I get a new one I won't mind the wait then.
I got a new one from them about 2 weeks ago and it was shipped next day. I was really surprised because they are always backordered it seems.
Filed a claim about two weeks ago and had the phone a brand new EVO the next morning. I thought they were all refurbished?
Took about a week to get mine when my screen got cracked. It was brand new retail version in box. So it was worth the wait, glad I got a new one.
Well I just got an email from Asurion and now they tell me i won't have a replacement phone until sometime between next Monday and Thursday. I'm not very happy as I can't use mine now.
Damn the saucily I broke my first evo too I had it since launch, they told me it was going to take sometime to get it but I got it next day(brand new too) I wish sprint will let you borrow a phone until you get the replacement for business owners and such, I have a company phone too so I didn't mind much
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jgalan14 said:
Damn the saucily I broke my first evo too I had it since launch, they told me it was going to take sometime to get it but I got it next day(brand new too) I wish sprint will let you borrow a phone until you get the replacement for business owners and such, I have a company phone too so I didn't mind much
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Click to collapse
Stores usually do if you ask and if they have any loaners to loan.
My brother's Epic's screen failed on him and he said he "needed a phone" [he doesn't NEED, but you know how it is] and they loaned him some flip phone.
mattykinsx said:
Stores usually do if you ask and if they have any loaners to loan.
My brother's Epic's screen failed on him and he said he "needed a phone" [he doesn't NEED, but you know how it is] and they loaned him some flip phone.
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Click to collapse
Really I ask them and they said no ,
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jgalan14 said:
Really I ask them and they said no ,
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Click to expand...
Click to collapse
Couple questions:
Is the store a corporate store?
Do you have other repair-capable stores in your area?
Urggh, at least you guys had the foresight to sign up for the insurance in the first place. The motherboard on my Evo apparently went bad, so I had to send it to HTC's repair division. I sent it today via 2 day shipping, but it's still a week without my precious phone. I can only hope they don't scratch it up, because it's in flawless condition.
You don't know what you've got until it's gone, I guess.
Mecha2142 said:
Urggh, at least you guys had the foresight to sign up for the insurance in the first place. The motherboard on my Evo apparently went bad, so I had to send it to HTC's repair division. I sent it today via 2 day shipping, but it's still a week without my precious phone. I can only hope they don't scratch it up, because it's in flawless condition.
You don't know what you've got until it's gone, I guess.
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Yeah it may suck but the $7 / month is well worth it.
They made me fill out an affadavit and fax it to them along with my ID. My cousin dropped his 2 week old Evo Shift in the sink. This is the first time I have ever had to file an insurance claim.
I probably won't get the replacement until monday. My cousin is out of a phone for a week. I thought insurance was quicker and less of a hassle.
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gqstatus0685 said:
They made me fill out an affadavit and fax it to them along with my ID. My cousin dropped his 2 week old Evo Shift in the sink. This is the first time I have ever had to file an insurance claim.
I probably won't get the replacement until monday. My cousin is out of a phone for a week. I thought insurance was quicker and less of a hassle.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
It generally is.
They told my brother it could be a week or more due to "backorder" and the next day he received a phone call saying his replacement was in.
I may be wrong but TEP doesn't issue refurbished phones they are always new. Only Sprint issues refurbs.
zone23 said:
I may be wrong but TEP doesn't issue refurbished phones they are always new. Only Sprint issues refurbs.
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Click to collapse
You are wrong, both companies issue refurbs unless there are no refurbs left and a new one is sent.
gqstatus0685 said:
They made me fill out an affadavit and fax it to them along with my ID. My cousin dropped his 2 week old Evo Shift in the sink. This is the first time I have ever had to file an insurance claim.
I probably won't get the replacement until monday. My cousin is out of a phone for a week. I thought insurance was quicker and less of a hassle.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
They require this from every customer at some point within the first 3 replacements.
Related
Ok I got my replacement hero today. Sprint overnight shipped it (impressed). After I activated it I immediately rooted and flashed my favorite rom. Phone is running great until I notice that the screen has a dingy yellow tint to it! I called sprint and had them document the issue. I am now going to return to stock 1.5 and walk my butt into the Sprint store and ask for another replacement. Anyone else have this issue?
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I'm using a refurb from about 2 months ago and no issues here at all.
It's probebly just a fluke, I wouldn't worry.
sandboxlove said:
sounds to me like the previous owner was a smoker...
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?! wtf lol what was he smoking cubans in a box?? that would be ridiculous! lol
sandboxlove said:
p.s. i really like your sn, thatdudepoops. people should be MUCH more open with perfectly normal body functions. im thinking of changing my sn to "sandboxpoop"
you know, the little seagull turds you find in the sand. my sister ate one once.
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well hopefully not TOO open haha giggidy
LOL and wow thats awesome, she ate ur poo lol i wish i had those bragging rights
Lol. You guys are funny. But the great thing about this situation is that now they are going to replace my replacement in which building my case stronger for them to just switch me to an evo haha (only in my dreams).
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rejectedkid said:
Lol. You guys are funny. But the great thing about this situation is that now they are going to replace my replacement in which building my case stronger for them to just switch me to an evo haha (only in my dreams).
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hey if u come up there and complain enough they might! my brother had like a $200 phone i want to say it was a palm, but he went thru like 4 phones, they upgraded him to there most expensive phone (which was the htc uhh...with winmo) he had 4 upgrades over a year for free cus sprint couldnt give him a solid phone they didnt **** up!
rejectedkid said:
Ok I got my replacement hero today. Sprint overnight shipped it (impressed). After I activated it I immediately rooted and flashed my favorite rom. Phone is running great until I notice that the screen has a dingy yellow tint to it! I called sprint and had them document the issue. I am now going to return to stock 1.5 and walk my butt into the Sprint store and ask for another replacement. Anyone else have this issue?
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demand a new phone, not another used one. i find it bull**** that sprint gives us refurbs anyways.
demand a new phone, not another used one. i find it bull**** that sprint gives us refurbs anyways.
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Click to collapse
Yea I think I will.
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rejectedkid said:
Yea I think I will.
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it works trust me, just don't let them give you any mumbo jumbo bull**** talk.
Well I took my phone to sprint, they also noticed the yellow tint. They replaced it on the spot. So now I have my third hero everythings great until 3 hours what do I see? DUST UNDER THE SCREEN! You can never win I guess. I suppose I will give it a few weeks then call sprint and demand a different phone (evo)
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Sent from my HERO200
sandboxlove said:
i guess i should PROBABLY say something ontopic haha. i definatly wouldnt let sprint jerk me around, i remember they gave me a hard time about switching from the moment to the hero, WITHIN MY 30 DAYS! oh man did i bust a nut.
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Most people i know don't use the phrase "bust a nut" to mean QUITE what you seem to. In fact, in my state, if you walked in to the sprint store and "busted a nut" all over the place, they would take you to jail (as opposed to giving you a new phone). They may even make you purchase any phones that receive...um....collateral damage?....from your nut-busting.
WOAH WOAH WOAH! I did NOT revive this corpse! I just commented on it's attire. The poster above me brought this one back from the dead.
Yep it was me lol.. I was updating my situation. My bad
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Sent from my HERO200
No need to apologize! Glad it all worked out for you! I've got terrible dust, but I don't want to return to stock to get it fixed. Silly ain't I?
well just bought ma hero 2 months ago from bestbuy and guess wath my phone was self ressetting well unrooted and back to stock 30 min later phone still self resseted and screen went black i could here sound but no visual..than like 2 hrs phone just died today i went to sprint repair center thinking am getting a replacement (new)phone since mine was just 2 months old guess wath..
technician tells me usb port is bad and they need to replace with refurbi got pissed but they managed to convince me to take refurb after activation i noticed phone is all acratched up and the power button dont work most of the time,,i tell the mananger he tells me he will order a new refurb for saturday i tellem hell no another refurb no..he says waths wrong with a refurb i say this is wath wrong with a refurb,,,he laughed and said is either a refurb or nothing use these phone as a loaner and wait for saturday for ur refurb..so here i am waiting for sat for ma refurb i made like 6 call techs,supervisors,cancel my servive representatives and they said its card policy after 30days ull get refurb no matter wath..
any ideas am just pissed//
Act like the ETF is no big deal, and ask for the cancelation papers. Theyll fold.
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i tried that over the phone and they said when do u want ur service terminated and will send u the bill....i havent tried the store but wath about if they bring out the cancellation papers and wath do i do i just renewed 3 lines 2 months ago???
In person theyre likely to back down, especially if you have a high bill.
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well just bought ma hero 2 months ago from bestbuy and guess wath my phone was self ressetting well unrooted and back to stock 30 min later phone still self resseted and screen went black i could here sound but no visual..than like 2 hrs phone just died today i went to sprint repair center thinking am getting a replacement (new)phone since mine was just 2 months old guess wath..
technician tells me usb port is bad and they need to replace with refurbi got pissed but they managed to convince me to take refurb after activation i noticed phone is all acratched up and the power button dont work most of the time,,i tell the mananger he tells me he will order a new refurb for saturday i tellem hell no another refurb no..he says waths wrong with a refurb i say this is wath wrong with a refurb,,,he laughed and said is either a refurb or nothing use these phone as a loaner and wait for saturday for ur refurb..so here i am waiting for sat for ma refurb i made like 6 call techs,supervisors,cancel my servive representatives and they said its card policy after 30days ull get refurb no matter wath..
any ideas am just pissed//
Click to expand...
Click to collapse
Take a different approach. Be nice but firm. You are unhappy obviously. But I have found with sprint or anyone else for that matter is that if you are rude they will treat you the same way you are treating them. Customer service is not what it used to be.
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Sent from my HERO200
i was acutally polite i talked to the store manager for like 20 min i work like 5 blocks from the store and the manager said it was policy he even gave me my repair ticket and wrote replacement should arrive sat 5\16
before 3pm
and his signature..
catually sat is ma due day to pay my bill u think i should go with money on hand ask to speak to him handem my last bills money and tellem that i want my account terminated ..my bill is not that high $140 for 3 lines everything unlimited,,
they advised to call htc
\
i had my phone shut off and just turned it back on and i have this huge white out spot on my lcd near where the keyboard pops up. you can plainly see it on a white background. i know it didn't get wet because it is in a body glove case.
anyways i pulled the back cover off and there is no water damage sticker on the phone at all, just on the battery. and it doesn't show it got wet at all. are new phones shipping without them because i may have to take this back for an exchange and i don't want to be accused of getting it wet.
also what is the latest 2.2 version these phone ship with, so i can run the RUU if need be.
It's a screen defunct. I have it on my phone as well, probably almost the same exact spot. You can try and get them to replace the phone for you, doesn't really bother me too much so I didn't bother trying to get a new one.
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Systemfraud said:
It's a screen defunct. I have it on my phone as well, probably almost the same exact spot. You can try and get them to replace the phone for you, doesn't really bother me too much so I didn't bother trying to get a new one.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
well i just bought the phone 2 days ago so im sure i can go in an exchange it. the area is large, it wasn't there when i shut my phone off earlier. my issue is my phone does not have a water indicator sticker on the body itself.
They will tell you because its missing the warranty is voided, happened to me when I brought my old touch pro 2 in.
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JUST2SUAVE said:
They will tell you because its missing the warranty is voided, happened to me when I brought my old touch pro 2 in.
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Click to collapse
yeah but i didn't remove it, first time ive had the back off. it's not there anywhere.
the phone is only two days old.
fixxxer2008 said:
yeah but i didn't remove it, first time ive had the back off. it's not there anywhere.
the phone is only two days old.
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if the phone is two days old, go return it... they shouldn't have a problem taking it back
I got another evo on friday and has no sticker either im gonna go ask tomorrow if is something they do now
latoso said:
I got another evo on friday and has no sticker either im gonna go ask tomorrow if is something they do now
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good to know, maybe they stopped doing it? i know there's one on the battery. anyways it seems to be a bit worse, it looks horrid, the bottom half of my lcd is brighter than the top half.
does anybody know what version of droid these ship with? like the latest shipped sprint RUU so i can flash it in the morning and unroot?
i hate dealing with sprint, took me alot to get my evo, if they give me **** ill just sell the darn thing as is or replace the lcd myself. maybe i just wont say a word and return it and get an epic instead. i know how sprint corporate stores can be.
Mine came with software version 3.29
latoso said:
Mine came with software version 3.29
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thanks. im trying to decide what to do tomorrow. my god a replacement lcd is like $100 on ebay, no way.
ill just do my 30 day exchange. im just worried about that sticker not being there.
Oh one more thing dont get an epic i had 3 of them in my family plan they suck terrible signal problems i went and changed two of them samething. So i just return them and got evos since i changed two of them i cant change them so i told him that i was gonna cancel my contract and had no choice and since than no problems with the evos i have 5 now
latoso said:
Oh one more thing dont get an epic i had 3 of them in my family plan they suck terrible signal problems i went and changed two of them samething. So i just return them and got evos since i changed two of them i cant change them so i told him that i was gonna cancel my contract and had no choice and since than no problems with the evos i have 5 now
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Click to collapse
seems alot of these phones have issues. im just worried they are going to try to blame me for this. i just have a sticky "no water" screen protector on it. i may just call sprint and have them ship me out a new replacement.
If u still on the 30 day trial they will do anything to keep you trust me i have one evo out of contract to improve signal where i work they even gave me a free. Airave and if they give trouble just say im gonna cancel my contract and see how they change.
latoso said:
If u still on the 30 day trial they will do anything to keep you trust me i have one evo out of contract to improve signal where i work they even gave me a free. Airave and if they give trouble just say im gonna cancel my contract and see how they change.
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Click to collapse
i am i just upgraded 2 days ago.
Where did you buy ur phone sprint radioshack best buy ? I had exchanged phone is the past heros pres if is during the 30 day they had to give you a new one last year my girl droped soap into her hero i went and just told them the screen was acting up and no problem i got a new one.. is not ur fault just take it where you got it im going there tomorrow to see about the sticker
latoso said:
Where did you buy ur phone sprint radioshack best buy ? I had exchanged phone is the past heros pres if is during the 30 day they had to give you a new one last year my girl droped soap into her hero i went and just told them the screen was acting up and no problem i got a new one.. is not ur fault just take it where you got it im going there tomorrow to see about the sticker
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Click to collapse
i got it at a sprint corporate store. so they didn't check out the hero for damage at all? every store is different.
No i had at least 8 phones return to sprint they r always fine with me. If u have the receipt they change the phone right on the spot im in new york and is always busy where i go they no time to check. And have many friends with sprint service never had problems returning phones
latoso said:
No i had at least 8 phones return to sprint they r always fine with me. If u have the receipt they change the phone right on the spot im in new york and is always busy where i go they no time to check. And have many friends with sprint service never had problems returning phones
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just saw sprint will charge a $35 dollar restocking fee if i change to a different phone.
Threaten to cancel and they cant. They have that thirty day worry free, remember?
fixxxer2008 said:
just saw sprint will charge a $35 dollar restocking fee if i change to a different phone.
Click to expand...
Click to collapse
Wow
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How many of you get pretty mad when you spent 400 to 250 on your evo and it was brand new outta the box and you babied it and then you had the light bleed or b spot effect on your screen 3 or 4 months later and when you take your phone in they swap it out calling it a new one thats a refurb kinda wish they give you a brand new one that had all the issues fixed dont you for the amount you paid for?
what do you guys think?
I buy my phones from bestbuy and use their insurance so if my phone messes up then they just replace it with brand new one. They don't use referbs. Just fyi for later buys. They also have buy back program. So basically when I upgrade next Jan they will be paying me for my next phone.
Papa Smurf151 said:
I buy my phones from bestbuy and use their insurance so if my phone messes up then they just replace it with brand new one. They don't use referbs. Just fyi for later buys. They also have buy back program. So basically when I upgrade next Jan they will be paying me for my next phone.
Click to expand...
Click to collapse
nice i heard about that better deal then sprints
reaper24 said:
nice i heard about that better deal then sprints
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Click to collapse
Much better. Plus with buy back bestbuy will give me like 40-50% of original($650) after a year when my upgrade comes up. Only bad thing is they don't replace phone if its list it stolen
not all ways true last phone i had they never replaced it just wanted to keep sending it out and have it fixed and handing me a pos loaner
my first evo started to restart randomly, first thing the sprint rep did was do a hard reset and format the sd. I had a feeling that would not fix it and in fact the problem only got worse. When I took my EVO back the second time, they ordered me a "new" phone. The next week I was able to go pick it up. Soon as i got home i noticed 4 b-spots 3 of them are horribly distracting. Im procrastinating going back to the store cuz i am tired of the run around every time i go in. One thing that is weird to me is that i supposedly have hardware version 4. shouldnt the b spots be fixed by now on this version?
therealjimshady said:
my first evo started to restart randomly, first thing the sprint rep did was do a hard reset and format the sd. I had a feeling that would not fix it and in fact the problem only got worse. When I took my EVO back the second time, they ordered me a "new" phone. The next week I was able to go pick it up. Soon as i got home i noticed 4 b-spots 3 of them are horribly distracting. Im procrastinating going back to the store cuz i am tired of the run around every time i go in. One thing that is weird to me is that i supposedly have hardware version 4. shouldnt the b spots be fixed by now on this version?
Click to expand...
Click to collapse
Only Novatek screens exhibit the "b spots", and H/W 0004 has been using Novatek screens along with Epson. So some unlucky 0004 owners have the crappy LCD panels.
assurion
I bought my evo around christmas, I was in a bad accident feb 1st that thrashed my phone, I placed a order with assurion and it took them three weeks to get my phone because it was on" back order", so I assumed the phone was gonna be new but when I went to activate it on sprint.com in the description of the phone said "refurb unit" which means I waited three weeks for a refurbished phone paid a $100 insurance fee and the the phone came with a scratch out the box!!! thanks assurion
I'll order replacement parts and fix it myself, if possible.
it was brand new outta the box
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3 or 4 months later
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Keywords: WAS new, broke 3-4 MONTHS later.
Yes, I completely agree that it sucks getting a refurb. But the truth is, your phone is NOT NEW ANYMORE. It's 3-4 months old, making it USED. Sprint should NOT have to give you a brand new phone to replace your USED one.
That being said though, I have had a few bad refurb evo's. But, I just take it back to sprint store, or call CS. I explain that while I understand I will get a refurb, the phone should be in good physical and working condition, as my last phone was. Then they either give me another refurb, or a new model for the inconvenience.
I don't mind as long as it works and I've had no problems with mine. I too am normally nervous about refurbs, only because I've had bad - and numerous - refurb issues with electronics. But as long as it works I couldn't care less.
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If it works being the big word. I had Horrible luck with verizon refurbs...
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Papa Smurf151 said:
I buy my phones from bestbuy and use their insurance so if my phone messes up then they just replace it with brand new one. They don't use referbs. Just fyi for later buys. They also have buy back program. So basically when I upgrade next Jan they will be paying me for my next phone.
Click to expand...
Click to collapse
I don't know what planet you're from but that's never the case with Best Buy. They will ALWAYS try to repair your phones which means sending it in for 2 weeks while you get stuck with a crappy loaner for the mean time. If it is not repairable, then they'll provide you with a new unit as long as they don't have something that has been returned to them in working condition.
Sprint will at least attempt to fix your phone on the spot so you're not wasting so much time and then send you a refurb (some times new devices).
I have recently had bad experiences with Sprints refurbs but kept exchanging it until I was 100% happy (3rd try) with no questions asked.
BTW, Best Buy's insurance is $10 a month, while Sprint's is $7 (30% less). Also, BB's insurance DOES NOT cover lost/stolen phones (not even if paying $100 deductible), Sprint does.
Done...
I talked to the manager at the sprint location I did my warranty swap at and told him I only wanted a new evo. Explained my side, waiting in line on opening day, etc., etc. and he agreed. So there are other ways....even at Sprint.
Sent on the go from my HTC EVO
He was nice, because he certainly doesn't have to.
Personally, I don't care if I'm the 5th owner of this phone as long as it is flawless cosmetically and functioning as it should.
akarol said:
He was nice, because he certainly doesn't have to.
Personally, I don't care if I'm the 5th owner of this phone as long as it is flawless cosmetically and functioning as it should.
Click to expand...
Click to collapse
Likewise..
My last replacement was a refurb with a cracked case and a weird bright spot on the screen.
I called 15 minutes after opening the box and Asurion promptly sent me a brand new one.
I wanted a brand new one too and Asurion could not guarantee it. I got a refurb and often wonder if it has been better than my original would have been. I had my original 3 weeks and cracked the screen
Soo I will start out by saying my phone has never been dropped and I rarely use the keyboard but I'm having two issues... first my screen and keyboard wobble quite a bit expectually when I'm using the screen to text etc and it squeeks a little two.... second problem is I have burned in images on my phone.. expecially where the text box and numbers should be in my mms program.. these are still visible if trying to watch a movie for example... so my quest is how will sprint handle this... are they going to make me shell out a 100 for a new phone.. or will the replace/fix it free of charge.. I do pay the 8 a month for insurance fyi.
Thanks for any help you can provide
Sent from my SPH-D700 using XDA App
I don't work for Sprint but your issues are ones I believe they would definitely charge the deductible for, if they agree to replace at all. Your problems arguably fall under 'normal wear & tear' since they don't hinder the normal operation of the phone. They're largely cosmetic.
DroidApprentice said:
I don't work for Sprint but your issues are ones I believe they would definitely charge the deductible for, if they agree to replace at all. Your problems arguably fall under 'normal wear & tear' since they don't hinder the normal operation of the phone. They're largely cosmetic.
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Click to collapse
I'll say this: I dropped mine, its cracked at the bottom comparible to a spider web, and it crashes when the screen turns off, which requires a battery pull/reinsert to get back on agan, and sprnt said they'll replace it for the $100 deductible.
Sent from my perfect epic
i wouldnt mention the loose hinge,, as they will tell you it is cosmetic. the screen burn on the other hand, is an issue that should be covered. i had a bad burnt in image on mine and they gave me no hassles what so ever. they wwanted to replace the screen, witch i would have been fine with, but they didnt have any that day, so they just gave me a new in box replacement. ymmv. prolly get a refurb.
see my thread at ppcgeeks about it...
http://forum.ppcgeeks.com/sprint-epic-4g/135478-anybody-wanna-see-image-burnt-my-screen.html
zanderman112 said:
I'll say this: I dropped mine, its cracked at the bottom comparible to a spider web, and it crashes when the screen turns off, which requires a battery pull/reinsert to get back on agan, and sprnt said they'll replace it for the $100 deductible.
Sent from my perfect epic
Click to expand...
Click to collapse
Funny they fixed mine for free, same issue
Sent from my SPH-D700 using XDA App
sceptor said:
Funny they fixed mine for free, same issue
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
Policies have changed since then.
Sent from my perfect epic
zanderman112 said:
Policies have changed since then.
Sent from my perfect epic
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Click to collapse
indeed. i spiderwebbed an evo about 3 weeks ago. 100 dollar deductible. i couldnt get anyone to even touch it. i wouldve ordered a screen and put it in myself, but it wouldve taken 3 weeks to get, cost 50 bucks and who knows the quality from hong kong. asurion was 100 dollars and i had a bnib replacement on my porch the next morning.
austin420 said:
indeed. i spiderwebbed an evo about 3 weeks ago. 100 dollar deductible. i couldnt get anyone to even touch it. i wouldve ordered a screen and put it in myself, but it wouldve taken 3 weeks to get, cost 50 bucks and who knows the quality from hong kong. asurion was 100 dollars and i had a bnib replacement on my porch the next morning.
Click to expand...
Click to collapse
Nice, yeah I can't wait to get the new one. No more messed up hinge! And I'll probably get a case this time..
Sent from my perfect epic
why havent you gotten one yet? wasnt that like 2 weeks ago? like i said. the gfs evo got broke on a wed at 4 in the afternoon and the new one was there thurs morn...
austin420 said:
why havent you gotten one yet? wasnt that like 2 weeks ago? like i said. the gfs evo got broke on a wed at 4 in the afternoon and the new one was there thurs morn...
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Haven't gone in yet we're going to a store that 1 hour away, and my family is busy most of the time. They also have to look at my mom's lg rumor touch. It drops calls all the time. And I know all they're gonna do is "update" the prl and send us off with it, well that's what they're gonna try to do I tried to convince her to get the intercept, but she wouldn't listen(that ws when we only had evo, epic, and intercept at sprint)
Sent from my perfect epic
Sorry to hijack but since its a TEP thread:
Will tep cover this?
Im gonna add a family line and get a new phone for me and give my epic to my mom, but the screen has 2 TINY chips (like . big) and I want it to be nice and perfect for her. I know screen replacement is free if under 1 inch, but will they replace it with such a little defect?
blu9987 said:
Sorry to hijack but since its a TEP thread:
Will tep cover this?
Im gonna add a family line and get a new phone for me and give my epic to my mom, but the screen has 2 TINY chips (like . big) and I want it to be nice and perfect for her. I know screen replacement is free if under 1 inch, but will they replace it with such a little defect?
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They *should* since it is chipped. But you'll just have to go to a store and try it to be %100 sure.
Sent from my perfect epic
Screens are not covered anymore if they have to be replaced. You don't have to go into a store to make a claim with asurion. If you know that it can't be fixed by a tech then just make the claim online at asurion.com just like insurance sprint never has to verify what's wrong with your phone in order to make a claim.
Wtf they won't cover screens anymore? I mean my issue was over a few months ago but that's exactly what I'm paying for. If I have to pay a deductible of 100 every single time....that's borderline to making it worth cancelling insurance after 1 year because you can just do an early upgrade if your gold. Such bs
Sent from my SPH-D700 using XDA App
you guys do realize these are like 400 dollar devices. why is it a big deal to pay a $100 bucks for a bnib device with next day shipping?
Stores will not replace your phone anymore. Must go through asurion online.
I dropped my phone and cracked it. Took it to store and they said yea has to be replaced. Paid 100.00 bucks. Made claim Thursday, got phone Monday. When I made claim said they were out of stock.
I am careful with my phone so I only do the $4 service plan. No deductible this way and I don't drop my phone.
What's the 4 dollar service plan get you if no deductible?
Sent from my SPH-D700 using XDA App
Probably just in-store type repairs only. No lost/stolen and no screen replacement (due to being cracked).
That is my guess.
Milkman00 said:
Probably just in-store type repairs only. No lost/stolen and no screen replacement (due to being cracked).
That is my guess.
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Haven't read it in a while but that should be it basically. Warrant/defect repair stuff.
Insurance would cover everything else (at least it would effectively, since they don't really care what is wrong if you are paying the deductible).
I dropped my phone and shattered the screen today. I have placed the claim with Asurion, wondering if anyone has had a claim recently and if they received a new or refurb phone? Also if the phone was received with the newest, i.e. unrootable, software?
Thank you in advanced.
Just received my Asurion replacement yesterday. Brand new in the box. It shipped with 2.2.
Sent from my PC36100 using XDA Premium App
Received mine day before yesterday. BNIB w/2.2 Froyo.
Sent from my PC36100 using XDA Premium App
Thanks. Was it shipped overnight?
Put in the claim on Saturday, recieved it Tuesday.
cornelious1212 said:
Just received my Asurion replacement yesterday. Brand new in the box. It shipped with 2.2.
Sent from my PC36100 using XDA Premium App
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WTF? Mine was definately refurbished because it had scum and dents in the outer casing!
Other than cosmetics it came with 2.2 and rooted it just fine.
Refurb if they have any, new if they don't.
I received my phone today and it was a refurb. Rooted fine, but still a refurb.
Asurion put out a communication a couple weeks ago that due to low supply chain (which has been ongoing), they were shipping new in box.
I haven't heard anything changed recently, but seemingly the supply chain has been restored, so refurbs are going out again.
I have received 3 Phones from Asurion, yes, they love me...haha. Anyway, if you get a refurbished one as I did. Dont accept it. Call them back, tell them that you refuse it. Ship it back, and get a new one. Although it may take more time, it was worth it to me to recieve a new one, the one they sent was if far worse shape than the one I had before It got broken..
Slagdude76 said:
I have received 3 Phones from Asurion, yes, they love me...haha. Anyway, if you get a refurbished one as I did. Dont accept it. Call them back, tell them that you refuse it. Ship it back, and get a new one. Although it may take more time, it was worth it to me to recieve a new one, the one they sent was if far worse shape than the one I had before It got broken..
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I agree.
Unfortunately when phones are refurbished they tend to not fix this issue.
Slagdude76 said:
I have received 3 Phones from Asurion, yes, they love me...haha. Anyway, if you get a refurbished one as I did. Dont accept it. Call them back, tell them that you refuse it. Ship it back, and get a new one. Although it may take more time, it was worth it to me to recieve a new one, the one they sent was if far worse shape than the one I had before It got broken..
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so this really works? I just got some damaged mine after a week of use, (sad that this is the first phone i have wrecked within a year). I really dont want a refurb phone but I need a phone because of work. Did you just call and demand a new phone not a refurb?
Slagdude76 said:
I have received 3 Phones from Asurion, yes, they love me...haha. Anyway, if you get a refurbished one as I did. Dont accept it. Call them back, tell them that you refuse it. Ship it back, and get a new one. Although it may take more time, it was worth it to me to recieve a new one, the one they sent was if far worse shape than the one I had before It got broken..
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What happened to your original one?
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