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My phone was rooted and running a lag fix and was working fine untill i saw a cool theme that i wanted. I tried to flash it but it bricked my phone enstead. I was able to get it back buy following some instructions using odin. I got it back but without avitar, sims, and media hub. Now it also restarts over and over when i have my wifi on. I turn wifi off and it stays on. Is there a fix for what is going on? and is there any way i can get back avitar and the media hub. If not im going to take the phone back. Its not rooted anymore so it should not be a problem. What kinda of warrenty does to phone have i bought it the day it came out?
you get a one year warranty against factory defects. just call t-mo and tell them your phone keeps boot looping. they'll send you out another one in no time
orells said:
you get a one year warranty against factory defects. just call t-mo and tell them your phone keeps boot looping. they'll send you out another one in no time
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Maybe people should take responsibility for their actions instead?
Can I just go to tmo store and get a replacement or is it something I need to call on
Sent from my SGH-T959 using XDA App
If you're past the two week grace period you can go into a store, but they will just order one for you there. Even with insurance they won't hot swap you at the store.
Use Odin again and QUIT MESSING WITH YOUR PHONE. Why are you all encouraging the op to get a replacement?
spacecasespiff said:
Can I just go to tmo store and get a replacement or is it something I need to call on
Sent from my SGH-T959 using XDA App
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You did this to yourself, YOU are responsible! don't try to scam T-mo into giving you a new device for something YOU did.
spacecasespiff said:
Can I just go to tmo store and get a replacement or is it something I need to call on
Sent from my SGH-T959 using XDA App
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You would be committing fraud which is a crime. Anyone who advises you how to do it would also be committing a crime.
How about you ask how to fix the problem and I'm sure people well versed in Odin will walk you through the fix.
Thanks for helping to drive up the cost of the phones, much appreciated. You VOIDED the warranty by rooting it, deal with it, not expect the rest of us to subsidize your phones.
do people not read disclamers? the devs clearly tell you that your phonw might blow up, so take responsibility for what you do to your crappy phones and man up.
orells said:
you get a one year warranty against factory defects. just call t-mo and tell them your phone keeps boot looping. they'll send you out another one in no time
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Will t-mo replace defect unit if you bought it from ebay?
people REALAX. I went to tmobile and told them what i did and they said the root that i had done DID NOT MESS WITH THE WARRINTY. And that i should have brought the phone in before doin anything to it. I have INSURANCE and I will get a new phone tomarrow. Now the guy that helped my had the same root on his vibrant and that he would not have done it if it did mess with the warrinty. So I come on here for some help and you guys toss me under a bus. I never said i was going to LIE TO TMOBLE i would not do that. I still had to pay 130 bucks any way.
Yea, so suck it you war mongers. LOL
Sent from my Vibrant using the XDA app.
Your friendly neighborhood tmobile hacker boy may have taken it back but the policy has always been very clear that rooting your phone will void your warranty. Regardless of whether they took it back or not, the fact remains, you broke it and you want someone else to eat some of the responsibility for your actions.
I told them that i was the one that messed it up so i did not lie to them. I filed a claim with the insurance and they said as long as the type of root that i did was a small one that even though i messed it up there concearn is the warrinty of the phone. its not like all of you are these saints. I did nothing wrong.The insurance could have declined the claim but they did not they just said that i problably should not do it again and that if it did happen again for the same reasone that they would reject the claim. So i did not have any friends at tmo or the insurance. So im all done with this now. Beside all of you have rooted any way so let my say that i hope it does not happen to you.
Hey guys, please help, my keyboard 2 W S Z, that whole roll of keys stopped working and down volume key just suddenly stopped working. I can't go into download mode anymore, don't have TEP, I wanted to get it fixed at the service center, that guy said when they open the phone they said there is liquid inside, what a bunch of lying bastards, when I told him I am very careful with this phone, never in contact with any water, he said maybe you used the phone when it's raining and got water inside, I don't know, can't help you. these F**king guys really pissed me off, he gave me the phone and went to help some guy who wanted to buy a cell phone lol, spent less than 30 sec with me, didn't offer any help, just wanted me to buy a new phone for 600 bucks.
What can I do now?
If they put the message on your account that your phone has water damage you're SOL. however it sounds like they didn't give you much time which is in your favor in this case, call Sprint customer service and say that you went into the store and were ignored when you told them you weren't interested in buying anything but only wanted a repair, ask to be escalated then request that they send you a replacement so you don't have to take more time out of your busy schedule to deal with incompetent Reps whose only interest is making a sale.
Careful...it only takes 30 seconds to check to see if the water damage label is triggered and if there is water damage Sprint won't touch the phone. If you get somebody over the phone to send you a replacement they'll see it on the phone you send back and charge your account for the replacement phone. Water damage seems like an awfully good explaination for the type of problem you're having on the phone...it's just like if you dump some coffee into your keyboard on a computer certain keys short out and stop working. I know it sucks but it makes a lot of sense to a 3rd party looking at your phone.
Why buy a $500 and no insurance (tep) then expect sprint to give you help?
Sent from my SPH-D700
Perfect time to download the new gingerbread keyboard...lmao
man that sucks. id brick the damn phone and then take it to another sprint store and tell them that you got a pop up for an upgrade and this is what happened after you installed it.
ghostrid3r said:
Why buy a $500 and no insurance (tep) then expect sprint to give you help?
Sent from my SPH-D700
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This...
Passing on the insurance was a very idiotic move.
Ask to see the liquid...if its there you cant be mad at them since YOU chose against the insurance.
Sent from my SPH-D700 using XDA Premium App
Try going in a terminal or adb and type in
Su
Adb rebootdownload... i don't remember where there are spaces so try it with no spaces and with fifteenth ones... hope it helps.
Sent from my Samsung-SPH-D700 using XDA App
Same exact thing happened to me. They swapped mine though because I had insurance.
i dont really reply much but u feel your pain. you could make a download jig from an old usb cable that will force it into download mode you need to get 3 100k ohm resisters then put them on the old cable pins 4 and 5 or get one on ebay just type in samsung usb jig or something. google the instructions or you tube
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xReMiNGToN said:
lol Sorry I just noticed u didn't have TEP...how much $ is it worth to you to have TEP? I might be able to add it onto ur account
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Are you seriously soliciting a bribe?
xReMiNGToN said:
lol Sorry I just noticed u didn't have TEP...how much $ is it worth to you to have TEP? I might be able to add it onto ur account
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soliciting a bribe isn't cool at all.
FYI (to the OP) most CSR reps can add this to your account for you for no extra cost (beyond the monthly premium). I had a rep add it to my wife's line (temporarily) so that she could to the "4 bad phone swaps to get another device" thing.. she had to do that dance to get rid of her intercept and she now has a transform. The guy on the phone w/ me (at the time) said that any CSR would be able to do that for me.
Don't pay a guy from XDA w/ 3 posts to add anything to your account that you can add w/ just a phone call.
Just sayin'
Not true. You can not just add TEP at any time. It will get added but quickly removed when Asurion checks the account and see it is not within 30 days of purchase or S&R fee.
And more than likely (being a Sprint Tech myself) you did somehow get your phone wet because keys going out is a usual sign. I'm sorry if you felt disrespected at that store but they followed the policy which is what we have to do. As soon as LD is found on board, we flag it and the rest is handled through Asurion (every carrier uses them).
But since you do not have TEP, you are kind of SOL. At that point you can either buy a new phone for full retail or use upgrade if available. Or try and find an old phone at home or from a friend. Or check ebay or craigslist places for people selling Sprint phones with a clean ESN.
ghostrid3r said:
Why buy a $500 and no insurance (tep) then expect sprint to give you help?
Sent from my SPH-D700
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Because the phone has a warranty? LOL
xReMiNGToN said:
The liquid damage indicator on your battery is easy to trip
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So uh, just get a new stock battery and you're good to go as long as he didn't notate your account.
akijikan said:
Because the phone has a warranty? LOL
Warranty is through Samsung and doesn't cover LD, physical, lost/stolen. TEP is well worth it. And if you want to use your warranty, your right you can. Ship your phone to Samsung and wait for them to determine what was wrong with it. It should only take 4 weeks or so.
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jkrough0728 said:
akijikan said:
Because the phone has a warranty? LOL
Warranty is through Samsung and doesn't cover LD, physical, lost/stolen. TEP is well worth it. And if you want to use your warranty, your right you can. Ship your phone to Samsung and wait for them to determine what was wrong with it. It should only take 4 weeks or so.
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Really have to go through samsung? I've done 3 warranty replacements and always done them in store. I mean if he didn't have water damage (supposedly).
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Sprint rep could back date the tep it prolly would work. Even if he added tep today and made a claim it might work lol
Sent from my SPH-D700 using XDA App
jkrough0728 said:
Not true. You can not just add TEP at any time. It will get added but quickly removed when Asurion checks the account and see it is not within 30 days of purchase or S&R fee.
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For $1k bet, I'll post a screenshot. I'm telling you that they did it w/ my wife's phone 2 months ago. We opened our accounts In Sept.. You're calling me a liar ??
I was up 4 levels from the dorks that answer the phone when u first call. I escalated to that person's supervisor, then tech support level 2, then that person's manager. THAT person added the equipment protection plan for the remainder of the month, then credited my account the price so it was free.
I swear I'll post screenshots. That person even told me that any CSR can add it at any time.
Please get your facts straight.
So I just sold my girlfriends fascinate on ebay. I shipped a few days ago and just got this message from the buyer.
Thanks for the fast shipping. damn it sucks to say, but i went to have the phone activated at the verizon store. they not only said it can't be activated because its on the reported stolen list, but they confiscated it. i didnt know it couldnt be used, it should of never been listed. anyways, if you didnt know this either, no hard feelings. i wont contact ebay or paypal if you refund my payment right away so i can buy another one.
I have a good feeling that this a POS trying to scam me. I'm looking for some advice on how to respond to this issue. By the way the phone is not stolen in any way shape or form. I know this is kind of off topic but I figured this would be a good place to receive some advice.
Uh yea. I'd say it's a scam
Sent from my SCH-I500 using Tapatalk
ajd88 said:
So I just sold my girlfriends fascinate on ebay. I shipped a few days ago and just got this message from the buyer.
Thanks for the fast shipping. damn it sucks to say, but i went to have the phone activated at the verizon store. they not only said it can't be activated because its on the reported stolen list, but they confiscated it. i didnt know it couldnt be used, it should of never been listed. anyways, if you didnt know this either, no hard feelings. i wont contact ebay or paypal if you refund my payment right away so i can buy another one.
I have a good feeling that this a POS trying to scam me. I'm looking for some advice on how to respond to this issue. By the way the phone is not stolen in any way shape or form. I know this is kind of off topic but I figured this would be a good place to receive some advice.
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Did he verify the ESN prior to buying the phone? If not, its his fault and there is nothing he can do. Explain the situation to ebay and open a dispute.
He did not verify esn. I just thought it was strange that he would be trying to pull this when he has a 98.6% positive feedback rating with over 2000 transactions.
It will be easier if you have the device ID. Contact Verizon and get paper work from them showing the device has a clean ESN. This will only work if you are either still under contract or left verizon when your contract was finished. If you got out of the contract via the fee changes the esn will be bad.
Assuming the Esn is clean once you have the paperwork that says its clean you just tell the buyer that you have evidence of a clean ESN and that you will fight any dispute. PayPal and EBay see these shady people alot and know what to look for.
Sent from my SCH-I500 using XDA Premium App
Yeah man I wouldn't trust this.
Sent from my I500 using XDA Premium App
For sure contact Verizon if you can and verify your ESN is good. I have a feeling that this is indeed a scam.
Moderated from my HTC G2.
Think k40 has a point. On what terms did you leave verizon, or at least deactivate the phone?
XDA Prem app Running UKB w PBJ
MattRussNC said:
Think k40 has a point. On what terms did you leave verizon, or at least deactivate the phone?
XDA Prem app Running UKB w PBJ
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She used an upgrade. I should be able to get all the right info still. I sent the guy a few messages. I'm just waiting on a response before I call Verizon.
Sent from my ThunderBolt using XDA App
ajd88 said:
She used an upgrade. I should be able to get all the right info still. I sent the guy a few messages. I'm just waiting on a response before I call Verizon.
Sent from my ThunderBolt using XDA App
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The only way he is Intitled to a refund is if he pays shipping and returns it to you
Even if he files a complaint he will have to show proof that he sent it back
So I would not worry to much about it
If he does send one back make Damn sure it is yours and has your esn
eBay has policies in place to protect you and the never do anything out of eBay
And you may be wise to report it to them right away and let them know what is going on This Kind of Deal is a No No you were asked outside of eBay
Sounds like a scam to me. Good luck.
I was just talking to a buddy of mine that works at verizon and he told me they would only inform you if its on the lost or stolen list, they will not confiscate it sounds like a big scam
Sent from my SCH-I500 using XDA Premium App
Does smell like a scam close to the sme thing happend to me with a video card
Seen plenty of phones come in with bad esn's. Not once did we or were we authorized to take possesion of the device
Sent from my I500 using XDA Premium App
Also, everyone be careful even letting a potential customer check the esn. When I was trying to sell my blackberry many scammers tried to get at mine. Don't give it to them! They can do a fake activation put insurance on it and claim it lost/stolen.. at that point your esn goes bad and they receive a phone from insurion in the mail.. One scammer even tried to get me to take a photo of the back of the phone with the battery out (where the esn is written) under the pretense he was looking to see if it worked on gsm.. Duh its a world phone... Good luck man. From my experience selling on ebay is nothing but headache.
Sent from my frozen yogurt filled fascinate
Make sure you move your money out from paypal and un-link any connected bank accounts. The guy will just call his CC company and dispute the charge. Paypal will take your money and you'll be SOL no matter how much evidence your have. Paypal's "protection" is **** and they'll screw you over in a heartbeat.
Smeed said:
Make sure you move your money out from paypal and un-link any connected bank accounts. The guy will just call his CC company and dispute the charge. Paypal will take your money and you'll be SOL no matter how much evidence your have. Paypal's "protection" is **** and they'll screw you over in a heartbeat.
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+ 1
Sent from my frozen yogurt filled fascinate
That's a scam, no doubt about it. Don't let the feedback rating fool you, because it could be a legitimate account that got compromised. The only way they could win a dispute with eBay is if they can provide proof that the ESN was bad. If you know the ESN was good, then there's no way they could possibly provide that proof.
Sent from XDA Premium on my Super Clean Fascinate
neh4pres said:
They can do a fake activation put insurance on it and claim it lost/stolen.. at that point your esn goes bad and they receive a phone from insurion in the mail..
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Im not so sure about that, I just tryed to have them put insurance on a fascinate I bought used and they said you can only put it on if you bought it from them.
Definite scam. As stated before, they won't confiscate the device. It's not their right to.
Unlike with media, you actually own a phone, rather than license it (which is why software, music, and videos can actually be confiscated). For them to take the phone from the buyer would be theft.
Call Verizon, have them pull the ESN from the old phone for you and have them verify that it is good. You should also be able to have them verify if it's been activated or not.
The way the systems work these days, I'm surprised someone would actually try and pull a scam like this one. It's way too easy to verify that they're full of it.
Okay so I bought an S4 off craigslist and the next day he reports it stolen and blacklists it, I contact his friend trying to work it out (note: everything we said to each other was over texts, so I have them still as proof - and I got his friends number the day I met him.. he deactivated his service).. he said he doesn't know why his friend blacklisted it but he would call AT&T to unblock it, shortly after he said he did it.. I waited patiently but to realize that it was still blocked so I text him again, he doesnt respond for a full day so I told him I will call the Police. He must have gotten scared because he finally responds and unblocks it.... I used it for a couple hours, then my service cuts off and he sends me this long message telling me that he blocked it again and is calling the cops because I threatened him?. I never said anything threatening to him but whatever....
So I call the police, report everything and tell them the story. A couple hours later a detective calls me and asks if I would like to prosecute, I agreed... so now Im waiting to see what happened...
What do you guys think? I should easily win right, I have all the proof. All the texts.. from before I purchased and from after.. and I have his original craigslist post....
I told this guy 100 times to either unblock it or just give my money back and id cancel the prosecution but he didnt respond, so whatever. ..
Anybody been through something similiar?. Think I should win? He clearly commited insurance fraud... and must have created a police report to report his "stolen" phone..
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
Yeah definetly, I flip phones every now and then on craigslist but only meet in public areas infront of cameras, and I make sure its a real number. Which in this case it was, he must have thought I was bluffing when I said I would call the police.. I just turned 20, I really don't have time for this mess with school and work.. I gave the detective his information and he said he located him and spoke with him, and will me a line up after the weekend.. I mean seriously? Just give me back my money dude, why even risk jail time when I told him id drop charges...... people these days are ridiculous...
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
That's... really messed up. You should definitely win. So long as you have all that information condemning him, I don't see any reason why you should lose. Obviously this guy is retarded because he doesn't realize that he will be convicted of fraud (against you), insurance fraud, lying to the police, and possibly other things. Over a phone? How much could this guy possibly make from a scam like that? A few hundred bucks maybe, and obviously can't keep doing this because AT&T would catch on to the fact that he keeps buying phones from them with insurance and losing them.
This dude is so pathetic I kind of feel bad for him...
dont drop the charges. he wasted your time, time and stress youll never get back. No matter what, dont drop anything, people like that should be taught a lesson to make sure they think twice before attempting fraud
polish_pat said:
dont drop the charges. he wasted your time, time and stress youll never get back. No matter what, dont drop anything, people like that should be taught a lesson to make sure they think twice before attempting fraud
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I agree, if you drop the charges if will try this with someone else.
Sent from my HTC One using Tapatalk 4 Beta
I sell phones on Craigslist all the time and this is why it is no longer a good practice. Can no longer trust anyone and that causes more low ball offers.
Sent from my SAMSUNG-SGH-I337 using xda premium
Craigslist nuff said.
I just got my s4 this past Thursday through craigslist, I told the guy that for us to make a deal we would have to meet at a corporate AT&T store to have the phone verified and documented that I purchased his phone . to make sure there was no back lash on me.
Sent from my AOKP Galaxy S4
REDFOCZ said:
I just got my s4 this past Thursday through craigslist, I told the guy that for us to make a deal we would have to meet at a corporate AT&T store to have the phone verified and documented that I purchased his phone . to make sure there was no back lash on me.
Sent from my AOKP Galaxy S4
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Way too much work. I'd rather pay full price for a phone. don't have time to deal with CL idiots anymore.
I stopped using cl a long time ago, can't trust anybody these days.
Sent from my SAMSUNG-SGH-I337
You sure the detective wasn't one of friends?
Agree... I'll do it in the store next time. Thx for the story. Good luck.
Sent from my SAMSUNG-SGH-I337 using xda premium
legal ways around this...
ask for purchase reciept with signature name and id
ask for his/her id
go to local att/tmob/verizon whatever store and and confirm IMIE/serial belongs to seller
ask for manager and tell them phone is being sold not stolen (or call)
friend sells/buys phones off CL all the time, unless they agree to all the above he wont deal with them. only way to be safe. also, i would report the guy who did it; thats insurance fraud, falsifying a police report, and some minor infractions. you have his number? call him leave message and tell him you will report insurance fraud; they will pursue it.
I have a detective on the case already, he deactivated his number but he was stupid enough to tell me where he lives and gave me.his friends number the day I purchased it.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
I sell my old phones on CL and have noticed people are being extra paranoid these days.
When I sold my iphone 5 the buyer asked for the imei # I refused to give it over the text. how do I know what this person plans to do with it?
of course they asked if it was stolen, I obviously said no. I showed them the original box, even the shipping box it came it, I of course removed my address. Let them pop in their sim card and they were satisfied.
I'm curious to know how much you bought your 2nd hand S4 for? I would think someone looking to scam someone would try to make a quick buck with people that aren't gonna think twice to buy it if it's too cheap.
Let's say like 300? no one in their right mind would sell you an S4 for half of what it costs new, of course unless if they were going to scam you... I would be suspicious of it before I agree to buy something that seems too cheap...
AutoUnion said:
........ I bet that asshole tried to claim insurance on the phone.
........
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That about sums it up.
I
kurdish11 said:
Okay so I bought an S4 off craigslist and the next day he reports it stolen and blacklists it, I contact his friend trying to work it out (note: everything we said to each other was over texts, so I have them still as proof - and I got his friends number the day I met him.. he deactivated his service).. he said he doesn't know why his friend blacklisted it but he would call AT&T to unblock it, shortly after he said he did it.. I waited patiently but to realize that it was still blocked so I text him again, he doesnt respond for a full day so I told him I will call the Police. He must have gotten scared because he finally responds and unblocks it.... I used it for a couple hours, then my service cuts off and he sends me this long message telling me that he blocked it again and is calling the cops because I threatened him?. I never said anything threatening to him but whatever....
So I call the police, report everything and tell them the story. A couple hours later a detective calls me and asks if I would like to prosecute, I agreed... so now Im waiting to see what happened...
What do you guys think? I should easily win right, I have all the proof. All the texts.. from before I purchased and from after.. and I have his original craigslist post....
I told this guy 100 times to either unblock it or just give my money back and id cancel the prosecution but he didnt respond, so whatever. ..
Anybody been through something similiar?. Think I should win? He clearly commited insurance fraud... and must have created a police report to report his "stolen" phone..
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
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You will win. You can take him to small claims court and have him pay the fees too.
See if you can get a cache of his ad just in case for evidence. Most likely he'll cave in and refund you.
Show him all of your evidence and say "we can take this to court and I'm sure I will win."
On a side note, what an awesome detective working your case. I'm sure he's very busy too. These guys have back logs of cases not resolved and have to work tons of overtime.
Sent from my HTC One using xda app-developers app
TheAxman said:
You sure the detective wasn't one of friends?
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You're kidding right........?..... yeah im sure I connected coincidentally to his friend when I called 911 and they provided me with that detective.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
galaxy808 said:
I sell my old phones on CL and have noticed people are being extra paranoid these days.
When I sold my iphone 5 the buyer asked for the imei # I refused to give it over the text. how do I know what this person plans to do with it?
of course they asked if it was stolen, I obviously said no. I showed them the original box, even the shipping box it came it, I of course removed my address. Let them pop in their sim card and they were satisfied.
I'm curious to know how much you bought your 2nd hand S4 for? I would think someone looking to scam someone would try to make a quick buck with people that aren't gonna think twice to buy it if it's too cheap.
Let's say like 300? no one in their right mind would sell you an S4 for half of what it costs new, of course unless if they were going to scam you... I would be suspicious of it before I agree to buy something that seems too cheap...
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300 is right. But it was in bad condition, the frame was jacked up. Other than that nope. I thought I just ran into some idiot.. turns out I was right, an idiot he was.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
SlimJ87D said:
I
You will win. You can take him to small claims court and have him pay the fees too.
See if you can get a cache of his ad just in case for evidence. Most likely he'll cave in and refund you.
Show him all of your evidence and say "we can take this to court and I'm sure I will win."
On a side note, what an awesome detective working your case. I'm sure he's very busy too. These guys have back logs of cases not resolved and have to work tons of overtime.
Sent from my HTC One using xda app-developers app
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It's not small claims though, the detective asked if I would like to prosecute him in court and I said yes. Later asked if it would be small claims and he said no, so im guessing its the real deal... anybody know if any fees will have to be paid out of my pocket for court?
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
I currently have the DROID dna and keep having the stupid sim card tray issue.. After a couple calls to asurion and one very rude asurion employee later.. They are gonna give me the DROID maxx as a replacement.. Only issue is that it is on backorder.. Anyone else waiting on the backorder list and if so how long
Just get permission to be reimbursed from buying full retail. Takes 5 days. Did the same thing on my galaxy nexus to the razr maxx hd.
Sent from my XT1080 using xda app-developers app
Been in backorder for almost two weeks
Sent from my XT1080 using xda app-developers app
Friend says he dropped new phone in toilet one hour after buying it. Never made a claim before. Call to verizon, rep called asurion, new phone waiting at store. Now he's a physician though so maybe they considered that.
Sent from my XT1080 using xda app-developers app
Don't got the cash to buy it outright.. I'm gonna call asurion in the morning and ask for a eta.. If they don't have a idea I'll ring Verizon and see if I can get one in store.. I'm on a concession line through best buy for work so Idk exactly how I would be able to get one in store
Sent from my HTC6435LVW using XDA Premium 4 mobile app
Called Verizon and asurion and neither was able to get anything down.. I guess I continue to wait
Sent from my HTC6435LVW using XDA Premium 4 mobile app
Asurion Replacement Phone
cold21blooded said:
Called Verizon and asurion and neither was able to get anything down.. I guess I continue to wait
Sent from my HTC6435LVW using XDA Premium 4 mobile app
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Hi! We came across your post and wanted to see if we could offer some assistance. We would love the opportunity to review your experience and help get you reconnected as quickly as possible. Have you received your replacement phone yet?
Asurion Social Media Team
@AsurionCares
I have been waiting for over two weeks and still have not received my phone yet. In fact I received a message from asurion saying it was still on backorder
Sent from my XT1080 using xda app-developers app
Asurion Replacement Phone
Fstall303 said:
I have been waiting for over two weeks and still have not received my phone yet. In fact I received a message from asurion saying it was still on backorder
Sent from my XT1080 using xda app-developers app
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Hi: We received your private message and have responded. Please email us the requested information to [email protected]. We will get to work on a solution for you immediately!
Thanks!
Asurion Social Media Team
@AsurionCares
I'm still waiting as well.. I really want the maxx but if I'm gonna be waiting for a month to get it I might just switch to the LG g2
Sent from my HTC6435LVW using XDA Premium 4 mobile app
I dropped my maxx 14 inches. Screen crack on all four sides of screen.. Call Asurion's .They said backorder, no idea when it will be available. So I waited a week, call asurion back same answer. Then call Verizon still no help even when I told them that they sold me the 3 party insurance and thought they needed to send me a replacement at the same cost as insurance. Well that didn't work. Sent phone to Motorola for repair.still waiting on repair 7 days and still no phone and no idea what it going to cost ...
Sent from my DROID BIONIC using XDA Premium 4 mobile app
Glad to see im not the only poor soul in this boat. This has got to be one of the worst customer service fiascos i have ever had with Verizon.
We spend this kind of money on a new phone and pay for the insurance and now have to wait when Verzion has phones sitting in their stores.
I dropped mine 2 days after buying it earlier this week, cracked all the way across the screen and must have caused an issue with the digitizer, as its launching apps and other screens randomly. The phone is unusable and i had to reactivate my old Droid X that recently was dropped in a flooded basement at my house.
I have called Asurion and placed the claim same as everyone else and was told they are on back order, called Verizon and they couldnt help, called Motorola and they were of no help as well. I was told by Asurion that we are allowed only 2 claims in a 12 month period and then they will cancel the insurance.
I sent an email to the address in an earlier post and hope to have someone contact me.
On another note, i was told by Verizon that i could not return the phone and exchange for something else if it had been replaced by Asurion for any reason. Now a cash refund for the phone from Asurion would work as i could go get another Maxx or another phone.
Hopefully we all aren't waiting for another month before Motorola decides to release phones to anyone other than Verizon.
Droid Maxx on Backorder
davidmt65 said:
I dropped my maxx 14 inches. Screen crack on all four sides of screen.. Call Asurion's .They said backorder, no idea when it will be available. So I waited a week, call asurion back same answer. Then call Verizon still no help even when I told them that they sold me the 3 party insurance and thought they needed to send me a replacement at the same cost as insurance. Well that didn't work. Sent phone to Motorola for repair.still waiting on repair 7 days and still no phone and no idea what it going to cost ...
Sent from my DROID BIONIC using XDA Premium 4 mobile app
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Good morning: We know a cracked screen = no fun! We'd love to have one of our friendly specialists research your claim to see if there is anything we can do to help get you reconnected more quickly. Please send us a direct message on Twitter to @AsurionCares with your claim number and the best contact number for you. Be sure to include #xdaforum so we can easily identify your response. If Twitter is not convenient, we also welcome you to email the same information to us at [email protected].
Thanks!
Asurion Social Media Team @AsurionCares
---------- Post added at 08:35 AM ---------- Previous post was at 07:48 AM ----------
LOTL said:
Glad to see im not the only poor soul in this boat. This has got to be one of the worst customer service fiascos i have ever had with Verizon.
We spend this kind of money on a new phone and pay for the insurance and now have to wait when Verzion has phones sitting in their stores.
I dropped mine 2 days after buying it earlier this week, cracked all the way across the screen and must have caused an issue with the digitizer, as its launching apps and other screens randomly. The phone is unusable and i had to reactivate my old Droid X that recently was dropped in a flooded basement at my house.
I have called Asurion and placed the claim same as everyone else and was told they are on back order, called Verizon and they couldnt help, called Motorola and they were of no help as well. I was told by Asurion that we are allowed only 2 claims in a 12 month period and then they will cancel the insurance.
I sent an email to the address in an earlier post and hope to have someone contact me.
On another note, i was told by Verizon that i could not return the phone and exchange for something else if it had been replaced by Asurion for any reason. Now a cash refund for the phone from Asurion would work as i could go get another Maxx or another phone.
Hopefully we all aren't waiting for another month before Motorola decides to release phones to anyone other than Verizon.
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Good morning! We have received your email and look forward to working together to get you reconnected.
Talk to you soon!
Thanks!
Asurion Social Media Team @AsurionCares
Asurion is great but their back order system is not great. You basically get put on a notification list not a waiting list. If you don't call seconds away you're in trouble.
Sent from my XT1080 using xda app-developers app
Asurion Backorder
jfriend33 said:
Asurion is great but their back order system is not great. You basically get put on a notification list not a waiting list. If you don't call seconds away you're in trouble.
Sent from my XT1080 using xda app-developers app
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Our goal is to get our customers reconnected as quickly as possible. Should your device be unavailable at the time of your claim, we will reach out to complete your claim once it has arrived. Multiple attempts over an extended period of time are made to contact you once this happens. Do you have an active claim that needs assistance? We are here to help.
Thanks!
Asurion Social Media Team @AsurionCares
im in the same boat. pressure crack. Verizon cant help. I ask the supervisor at Assurion if they can just reimburse Verizon directly. They said no.. that Id have to buy the phone at retail and they would reimburse me minus the 99.00 deductible.
Just emailed Assurion. Lets see what they can do LOL
Droid Maxx on Backorder
dano1282 said:
im in the same boat. pressure crack. Verizon cant help. I ask the supervisor at Assurion if they can just reimburse Verizon directly. They said no.. that Id have to buy the phone at retail and they would reimburse me minus the 99.00 deductible.
Just emailed Assurion. Lets see what they can do LOL
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Hi Dano: We know waiting is never fun. Like most businesses, we try out best to forecast our customer demand. We apologize for any inconvenience you may have experienced as a result of the delay in the Droid Maxx. We are working quickly to get replacements. The purchase for reimbursement is the alternate option available at this time. We are here to help if you wish to exercise this option. Thanks!
AsurionCares said:
Hi Dano: We know waiting is never fun. Like most businesses, we try out best to forecast our customer demand. We apologize for any inconvenience you may have experienced as a result of the delay in the Droid Maxx. We are working quickly to get replacements. The purchase for reimbursement is the alternate option available at this time. We are here to help if you wish to exercise this option. Thanks!
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What about potentially reimbursing an indirect Verizon agent?
Droid Maxx on Backorder
dano1282 said:
What about potentially reimbursing an indirect Verizon agent?
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The option available at this time requires that you purchase the phone upfront and a refund check would be sent to you once proof of purchase is received.
Asurion Social Media Team @AsurionCares
AsurionCares said:
The option available at this time requires that you purchase the phone upfront and a refund check would be sent to you once proof of purchase is received.
Asurion Social Media Team @AsurionCares
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Boo..