Hi everyone, could someone PLEASE assist me with the following issue:
Samsung Galaxy S4 Issue:
Product: Samsung Galaxy S4 (NOT ROOTED)
Network: T-Mobile UK
OS: Android 4.2.2 Jelly Bean
Build Number: JDQ39.I9505XXUBMG7
Other: Before repairs build number = JDQ39.I9505XXUAMDD
ISSUE:
- Crashing Issue leading to Self reboot
ANALYSIS:
- The Phone crashes out - Happens when phone is on stand-by and when in use.
- The phone will turn off by itself (crash out), then reboot, and this will loop over - can be every 5 mins or every hour, sometimes the phone works as normal for a whole day then the issue reappears the next.
- Sometime a Battery Pull is required to get the phone to boot up again.
My Troubleshooting:
- It doesn’t matter if it's on a full charge or not.
- Factory restore was done (no apps installed) via the Setting Menu and via the Boot menu (Power Button + Home Button + Volume Down) = Issue Persists.
- Removed the Samsung SD card = Issue Persists.
- AVG + Avast anti-virus have been ran = no issues where reported.
- When charging (phone being OFF) the green battery icon is shown and the phone charges as normal.
- Charging with phone ON = Still allows the phone to crash.
- Booting the phone in Safe Mode = Still causes the phone to crash in the same way.
- The phone's battery does not seem to overheat (unless it’s done numerous reboots one after the other).
The Car Phone Warehouse Troubleshooting:
- The phone as already been sent for a check-up (14/08/2013) recommend by Samsung via The Car Phone Warehouse.
- Their Tech people could not reproduce the issue, but reinstalled the OS (Standard Procedure).
- The Phone then worked fine for 2 days, and then the issue reappeared on the 3rd day.
- The battery was tested in-store at the CPW and was reported to be fine.
- The charger was also tested = Working correctly.
My Analysis:
To be able to fully reproduce the issue, at least 4 days of testing needs to be done.
If a Tech Agent was use the phone for the full 4 days, I am pretty sure they could reproduce the issue.
CURRENT STATE OF THE ISSUE:
- I am unable to use the phone due to it rebooting or crashing out nowhere.
MintyFrenchy said:
Hi everyone, could someone PLEASE assist me with the following issue:
Samsung Galaxy S4 Issue:
Product: Samsung Galaxy S4 (NOT ROOTED)
Network: T-Mobile UK
OS: Android 4.2.2 Jelly Bean
Build Number: JDQ39.I9505XXUBMG7
Other: Before repairs build number = JDQ39.I9505XXUAMDD
ISSUE:
- Crashing Issue leading to Self reboot
ANALYSIS:
- The Phone crashes out - Happens when phone is on stand-by and when in use.
- The phone will turn off by itself (crash out), then reboot, and this will loop over - can be every 5 mins or every hour, sometimes the phone works as normal for a whole day then the issue reappears the next.
- Sometime a Battery Pull is required to get the phone to boot up again.
My Troubleshooting:
- It doesn’t matter if it's on a full charge or not.
- Factory restore was done (no apps installed) via the Setting Menu and via the Boot menu (Power Button + Home Button + Volume Down) = Issue Persists.
- Removed the Samsung SD card = Issue Persists.
- AVG + Avast anti-virus have been ran = no issues where reported.
- When charging (phone being OFF) the green battery icon is shown and the phone charges as normal.
- Charging with phone ON = Still allows the phone to crash.
- Booting the phone in Safe Mode = Still causes the phone to crash in the same way.
- The phone's battery does not seem to overheat (unless it’s done numerous reboots one after the other).
The Car Phone Warehouse Troubleshooting:
- The phone as already been sent for a check-up (14/08/2013) recommend by Samsung via The Car Phone Warehouse.
- Their Tech people could not reproduce the issue, but reinstalled the OS (Standard Procedure).
- The Phone then worked fine for 2 days, and then the issue reappeared on the 3rd day.
- The battery was tested in-store at the CPW and was reported to be fine.
- The charger was also tested = Working correctly.
My Analysis:
To be able to fully reproduce the issue, at least 4 days of testing needs to be done.
If a Tech Agent was use the phone for the full 4 days, I am pretty sure they could reproduce the issue.
CURRENT STATE OF THE ISSUE:
- I am unable to use the phone due to it rebooting or crashing out nowhere.
Click to expand...
Click to collapse
Since you have already carried out some trouble shooting and still experiencing problems, I would take it back to the Carphone warehouse and demand either a replacement or a refund as it sounds like a faulty unit/hardware.
Sadly i though that would be an answer, but wanted to run it by the forum to see if something else could by tried out or tested ? :good:
MintyFrenchy said:
Sadly i though that would be an answer, but wanted to run it by the forum to see if something else could by tried out or tested ? :good:
Click to expand...
Click to collapse
I'm not an expert by any means, but the usual suggestions would be updating firmware and much of what you have already tried (factory reset, battery change, etc). I dont know how long you have had it or what usage you have put it through, but as you haven't even rooted or modified it in any way, then I would fully expect it to just work out of the box and would rather get it replaced than proceed to try and fix, only for the issues to start reoccurring down the line. You should have at least a years warranty from Samsung so if Carphone warehouse **** around then you can always go down that root. Best of luck, hope you get sorted.
Issue
Seems to be a Motherboard problem.
One way to find out is to see if your sensors ( gyroscope, accelorometer,etc) are working.
There are tests you can do.
If that test shows issues, its a motherboard problem.
( Not sure how accurate my data us though)
Worth a try.
Cheers, Ive only had the phone for coming up 3 months so not long. Car Phone warehouse wont replace it, they send it to the Tech Team (somewhere in the UK) and if the Tech Team cant sort it out it then goes to Samsung. I don't thing the Tech Team @ CPW done much with the phone to be honest.
The whole process is really time consuming, taking almost 3 weeks.
poikilo said:
Seems to be a Motherboard problem.
One way to find out is to see if your sensors ( gyroscope, accelorometer,etc) are working.
There are tests you can do.
If that test shows issues, its a motherboard problem.
( Not sure how accurate my data us though)
Worth a try.
Click to expand...
Click to collapse
MintyFrenchy said:
Cheers, Ive only had the phone for coming up 3 months so not long. Car Phone warehouse wont replace it, they send it to the Tech Team (somewhere in the UK) and if the Tech Team cant sort it out it then goes to Samsung. I don't thing the Tech Team @ CPW done much with the phone to be honest.
The whole process is really time consuming, taking almost 3 weeks.
Click to expand...
Click to collapse
The test mode is worth a try, enter *#0*# on your dial pad and you should be able to carry out tests on all the sensors/hardware.
That sounds like really poor service from CPW, I would just kick up a fuss and not give up until you are fully satisfied! As you have only had the phone for 3 months and STILL do not have a properly working phone after their attempts to "fix" it, a phone which may I say is an expensive, high-end device that you are paying them your hard earned money for.
Results = That it crashes in the Test Menu as well, even before I can begin any tests.
Issue
MintyFrenchy said:
Results = That it crashes in the Test Menu as well, even before I can begin any tests.
Click to expand...
Click to collapse
Other than a motherboard issue, i cannot think of any issue that produces the same problems that you are describing.
I suggest you call up the samsung customer care and create a fuss about how CPW is treating customers like ****.
I'm sure they will respond.
update: I went and tested the phone with a Brand New Samsung battery = same issue.
Got to be hardware related.
Im away back to CPW tomorrow and see whats what.
The problem with all this is that CPW tech claims not to be able to reproduce the issue, and when i got the phone back I stayed in the store for 30 mins re-adding my contact and apps and SD card, and doing basic tests. And all was working correctly, so thought it was fixed.
Sadly 3 days later I am back at square one.
I thing before the phone even gets sent to Samsung, I am gonna have to keep bringing the phone back to CPW until they decide to bypass there Tech Team and pass directly via Samsung.
Then again Samsung might not find the issue either.
Gonna have to film it and get that vid to them somehow.
Never had any phone issues in the passed had to happen someday.
Related
I've had the DInc since day -1 and haven't had a real problem until recently. Whenever the phone gets a little warm from 10+ minutes of straight use, the phone will reboot itself and goes into a reboot cycle. What seems to happen is the phone will overheat from use and then heat up some more from booting up. Once it gets to the home screen, it'll reboot again in an endless cycle. The cycle cannot be stopped unless the battery is pulled or the down key is held prior to it rebooting and shutting it down in the bootloader. The reboots are pretty predictable just by feeling the temperature of the phone. Using the phone while charging is a definite no-no for me. The only way I can get the phone to function again is to either let it sit for 10 minutes or put it in front of the AC for 5.
My phone was rooted and all roms seem to have the same effect. I've tried all hydra's kernels and all of them causes the problem, even the stock kernel. The only temporary fix was to use setcpu and enable the temp profile to lower the cpu to 500MHz at 36 degrees. This gave me extended use and was bearable but I really shouldn't have to do this. I've got so annoyed and reverted back to full stock/unrooted by downgrading with the official rom but the phone is STILL rebooting from overheating.
This is an obvious problem and I've already called Verizon for an RMA. I just hope it's not a widespread defect. It seems random reboots are pretty common with the DInc based on what I've read and other people's experience at work. There's about 5 of us who has the Inc at my job and all of our phones rebooted about a few minute from one another.
Has anyone had this issue? If so, did your replacement take care of it? I've read stories of people having to go thru four exchanges to finally land on a good device. How hot does your phones get from use and has it ever rebooted from the heat? It's a real bummer to be unable to play games on my phone for extended periods of time. The Droid X is looking mighty tempting right now
Same issue here
I've had the Incredible since day 1 (I actually upgraded from the original Droid, which I loved, but I wanted the faster CPU and more memory) and within the first 2 weeks, I got the random reboot issue, but it wasn't consistent and I believe that an OTA update fixed the problem (which was a general reception issue for the Triad area of NC).
However, the last couple of weeks, the phone seems possessed and reboots randomly and will keep rebooting until I pull the battery. It doesn't matter if I'm using the GPS, surfing the web, sending a text message, etc. or if I'm using the Verizon 3G network or my home Wi-Fi.
I tried testing various scenarios, soft/hard resets, removing my micro-SD card, charging the battery overnight, etc., but when the phone gets into one of its random reboot loops/cycles, there is no remedy but to pull the battery for about 5-10 minutes.
I have taken the phone 3 times to a retail Verizon store (that has a technician onsite) and they can't fix the phone (just keep doing factory "hard" resets).
I called HTC and they just told me how to hold the phone "with your fingertips and by the edges of the phone), and if I still had issues, I could ship the phone to them and they could attempt to repair it (but, then I'm without a phone for several days/weeks, which is not acceptable).
I have also called Verizon support and they finally agreed to issue me a replacement "refurb" phone (which I think is totally BS), but if I have the same issue with this replacement phone, I'm thinking of seeking legal counsel to get out of my contract and/or start a class action lawsuit against Verizon and/or HTC.
I've been a Verizon wireless customer for over 12 years with no issues with their "network", so I know it's an issue with this phone.
If the root cause is heat buildup, then to me, this would be considered a factory defect and all Incredible phones should be recalled (or the customer given the option to swapout to another phone, like the Droid X).
Besides the reboot problem, the phone has poor battery life (even more so than other smartphones), poor call quality, and poor reception.
Me Too
I have the random reboot issue as well, although I am 99.999999% it is due to heat. That said, heat could be caused by it trying desperately to secure a decent signal.
I really do not want to try to convince Verizon I have this problem, and have just been living with it.
Ive havent had that problem, but my inc overheats to 50°c sometimes. My advise, go to big red and have it replaced.
Sent from my Incredible using XDA App
I met the auto restart issue by several times on my Omnia7.
It occures sometime on IE and marketplace data loading. When the IE / Marketplace is getting data from web through Wifi / 3G, it hangs for about 2-3 second and then the phone restart / reboot automatically. It's much easier to happen when loading a large size web page in IE.
Does anyone have met this kind of issue or know the reason?
Thanks.
restart phone
bestija said:
restart phone
Click to expand...
Click to collapse
Thanks for reply. The issue is it restart the phone automatically, not only the application itself.
remove battery
No anyone other meets this issue? Then I doubt it's not because of software but hardware
remyc said:
No anyone other meets this issue? Then I doubt it's not because of software but hardware
Click to expand...
Click to collapse
Turn phone off and remove battery for 10s min. Then start the phone again. If problems continue and you have a Samsung or carrier support center near you, make them update the firmware to a new one and see if problem is solved.
Necroman_AI said:
Turn phone off and remove battery for 10s min. Then start the phone again. If problems continue and you have a Samsung or carrier support center near you, make them update the firmware to a new one and see if problem is solved.
Click to expand...
Click to collapse
Thanks for help. It doen't happen so frequently. I've done phone reset and also flashed it into another rom. But the issue is still there.
I've just update it into the new 7008 OS by Zune software yesterday. Hope it could be resolved.
It happened to me once. Just once. FYI, been using this phone for 2 months and it only happened once
Happens to me sometimes on HD7. Not on the Omnia 7 though
It seems not only IE and market place. I met it again yesterday that one app which uses Map control made it crash with Wifi connection. I think that might be because of some data receiving problem on Wifi part.
I've had this happen once since I had the phone in November last year. It was in marketplace, the phone froze and then rebooted itself. This was last week.
I have not installed the update. Like I say this is the first time it's ever happened.
It is most definitely firmware related.
I sent my phone to repair (SIM card reader broken), and they flashed an unbranded rom on it(that was an unexpected extra) and the JK1 firmware. Now I don't have random restarts anymore.
It happened to me twice Yesterday. My omnia runs the 7008 firmware.
I changed my SIM card and hope the problem will no longer appear.
Do you solve this problem in the meantime?
-edit-
Xylias said:
It is most definitely firmware related.
I sent my phone to repair (SIM card reader broken), and they flashed an unbranded rom on it(that was an unexpected extra) and the JK1 firmware. Now I don't have random restarts anymore.
Click to expand...
Click to collapse
Your comment makes me believe the problem is SIM-card related. I've heard of phones randomly rebooting by faulty SIM-cards. I know HTC's problem is mostly mainboard related. Sure do hope it's not a hardware failure. I'll try it for another week or so. If it happens again I'll send it for repair.
I have the same problem. I just have a new Omnia 7 from repair, and the new one already rebbot 3 times since yesterday!
Any idea why?
Is your omnia 7 warm? If it's warm, you must to change your CPU, your cpu is overheat.
Problem will go away. It costs about $75.
I suffer reboots
I suffer from the rebooting problem, sometimes randomly reboots when accessing data (3G also). Well, I believe this is when it happens as it happens a lot!
There have been occasions where the phone gets stuck rebooting and sits with the Samsung Omnia 7 splash screen for ages before powering down; or reboots in a loop.
I tried updating the bootloader with Samsungs tool (after putting the phone in download mode), I've since tried flashing different ROMs and non of them have fixed it.
Currently using:
Phone: I8700XXKB3
PDA:I8700XXKB2
CSC:I8700XENJK1
OS Version 7392
It's so frustrating, it's been to a Samsung 'repair centre' but they just seemed to factory reset it and claimed it was fixed. Next step is send it back to Samsung and hope they fix or replace it for me.
VERY annoying as I cannot use the phone at times when I'm out which is worrying.
I was listening to music, browsing facebook and doing several thing at once with case cover on; then i took off phone from cover and it was very hot, so i supposed it was a over heat problem...
it just happened once for me
I tested this with the SIM in my phone and the SIM out of my phone. It made no difference - I received random restarts in both cases.
It's definitely software related though, as I never received these crashes before upgrading to Mango RTM. Not saying it is Mango, but maybe something to do with the firmware installed in the process of upgrading?
I am really hoping that the official Samsung upgrade to Mango includes new firmware and that it fixes the issue. If not I'm getting rid of this phone, I don't want a phone with features I can't even use. I got a full phone crash the other day when just trying to view a map.
I have it also it only happens when I search websites with the Bing search button. I search websites that I already know that exist and even trough the phone is connected (most of time via Wifi) it shows no results and then restarts. I think any ROM replacement will fix it as I have tried them all without success.
Definetly the issue has something to do with Bing services
Hi I had some random reboots but just a few ones like maybe 3 or 4 in 6 months but since I installed Mango beta, it starts to reboot randomly like you on IE or marketplace but removing the battery a few minutes used to fix this.
I thought it was firmware problem so I flashed it with a lot of different firmwares ( now i have KC1 ) but It didn't solve the problem even worst, now my Omnia 7 is stuck in a boot loop.
I suceeded to make it work for a few hours playing games or using bing maps after puting the phone in the fridge for a few minutes. Now the phone wont charge because of bootlooping so even the "fridge fix" doesn't work. Maybe I will try to change the battery but here in france it's really hard to find Omnia 7 stuffs. Maybe its firmware problem because my phone dont look so hot but it acts like overheat problem. Maybe trying to calibrate the temperature sensor by diagnosis if someone knows how to. I'm ok to try it =)
If someone can give us the normal temperature of their omnia 7 maybe we can compare and try to find the solution.
Thanks for reading my bad english ! =D
Hey everyone, i decided to create a thread for all Atrix owners for all Hardware/Software issues.
The goal is to hopefully document all known problems so that owners can be aware of issues and possible solutions.
I don't have a Atrix myself, but 2 friends of mine do and i will post there issues and the problems we have had so far!
So please post all problems so that we can easily find issues here.
So 2 of my friends have the Atrix and man it's been ridiculous so far!
Friend M. the "mooseman", is on his 3rd Atrix!!!
-First issue he had on Atrix #1, the charge/battery low LED on the top right did not turn on ever! When charging or full battery or low battery, led never came on!
-Second issue on Atrix #1, the phone wouldn't want to charge past the 40% charge mark either using the wall charger or from usb power from a pc. Factory reset, removing battery and cycling battery no good.
Solution: Atrix was exchanged for a new unit.
Atrix #2 from the "mooseman"
-First issue was again a charging issue that got stuck at a percentage, i think it was at 80%, even after being left on wall charger for a hour, Again no good.
-Second issue was that the screen was "Flickering" mainly very noticeable on any black displayed on the screen. We first saw it on the home screen background on a black part of the background, tried resetting rebooting, no good!
Solution: Atrix was exchanged for a new unit. At the bell store the tech wasn't even able to access the sim card over usb on the Atrix with a special device they had to copy sim contacts and info.
"Mooseman" is on his 3rd Atrix and so far so good, for now. All his Atrix's were from Bell and running 2.2
Friend M-furries. the "Iranian Warlord", will be going onto his 4th Atrix!!!
-First issue with his Atrix #1, he was experiencing call connection problems and dropped calls if i remember correctly. Also he told me that it would turn on by itself sometimes.
Solution: Exchanged the Atrix for a new one.
-Issue on Attrix #2, he had rooted the phone and enable 3rd party programs within settings, phone was functioning fine and was rebooted many times without issue.
He then decided to download "Talking Carl.ipa" which is a iphone app lol, why, god knows, but he tried it and when he did it didn't work as expected and gave him a force close, he forced closed and when he did, the phone rebooted.
Only thing was that know it wasn't booting up at all! It remained on the pulsing moto bootup logo and did not boot, even after many attempts nothing.
He went into recovery mode and did factory reset, what happened after that?
His phone booted up except that the resolution of the screen was as if it was really high as everything including the main menu, taskbar icons, text, everything was supper small and very hard to see!!! Furthermore he tried the phone dialer and nothing, it would try to open then instantly close! So no more phone except if it was a incoming call . He then looked for a stock rom for the Atrix but didn't find any so he tried to install gingerblur rom and still no good, everything was super small and phone dialer still closed when launched! We downloaded all drivers, moto agent and motorola sync and could you believe that there is no emergency firmware recovery within motorola sync!!! No recovery or option to upload a firmware, wtf!!! The samsung galaxy S had that option through Samsung Kies, as does the iPhone from iTunes, what the hell motorola!!! Called there tech support and it was useless, they tried a ota update lol!
Solution: Exchanged the Atrix for a new one.
-Attrix #3, he had it for a couple of weeks and now he is getting an issue with the screen "Flickering", it appears to be "Flickering" on the top status bar!!!
Solution: "Iranian Warlord" will be sending this unit in to get another one!!! He will be on his 4th Atrix!!! lol! All his Atrix's were also from Bell and running 2.2
Mods, can we make this a stickey?
Tell us more..
Well hopefully he will have a good unit when he gets his 4th Atrix, i hope! I'll let you guys know as soon as he gets it.
Update: Actually my friend with the "Attrix #3, he had it for a couple of weeks and now he is getting an issue with the screen "Flickering", it appears to be "Flickering" on the top status bar!!!"
After further investigation, It's actually the whole screen that was flickering, furthermore it only appeared when the battery was around 20%, however it disappeared as the battery further discharge towards the 5% battery level, strange indeed. Perhaps somethings up with the power management.
We also found out that there is a Bell update for 2.2 that fixes a couple of bugs, so we'll try that out on his phone and after testing it for a while I'll post here any updates from it! Hope that it works because these are awesome superphones!
We are going to try this update first before getting the 4th atrix.
speeman2049 said:
-Issue on Attrix #2, he had rooted the phone and enable 3rd party programs within settings, phone was functioning fine and was rebooted many times without issue.
He then decided to download "Talking Carl.ipa" which is a iphone app lol, why, god knows, but he tried it and when he did it didn't work as expected and gave him a force close, he forced closed and when he did, the phone rebooted.
Only thing was that know it wasn't booting up at all! It remained on the pulsing moto bootup logo and did not boot, even after many attempts nothing.
He went into recovery mode and did factory reset, what happened after that?
His phone booted up except that the resolution of the screen was as if it was really high as everything including the main menu, taskbar icons, text, everything was supper small and very hard to see!!! Furthermore he tried the phone dialer and nothing, it would try to open then instantly close! So no more phone except if it was a incoming call . He then looked for a stock rom for the Atrix but didn't find any so he tried to install gingerblur rom and still no good, everything was super small and phone dialer still closed when launched! We downloaded all drivers, moto agent and motorola sync and could you believe that there is no emergency firmware recovery within motorola sync!!! No recovery or option to upload a firmware, wtf!!! The samsung galaxy S had that option through Samsung Kies, as does the iPhone from iTunes, what the hell motorola!!! Called there tech support and it was useless, they tried a ota update lol!
Click to expand...
Click to collapse
Sorry to say but your friend is an IDIOT there! Like really? What was he thinking loading an iPhone app. It's OBVIOUS that it WON'T work. I mean if it was THAT easy, we'd have ALL of the iPhone apps running alongside with our android ones! Second this is in no means a fault on the Atrix. This is purely HIS fault. Your friend took the chance too root. He should have done his research and had he, he would have read in basically every ROM/root thread here that THE BELL ATRIX does NOT have a SBF to fall back.
I'm just surprise that Bell would let you exchange the phone because once you root, you lose your warranty.
fairly happy with 2nd one BUT !!! .....
My 2nd Atrix works OK so far. The first had the voice quality issue.
I still have 2 big problems:
1. WiFi crashing router. After some time (sometimes many hours) my router will crash (needs full restart/unplug). I put the Atrix on its own router so it does not affect the rest of my home network.
This happens with my Actiontec (FIOS), D-Link Dir655 and Linksys WRT54GP2 (super old but thats what the Atrix is currently on)
My DIR655 is running pretty old Firmware but I just dread redoing all my setup/config if I go to the latest 1.3x.
Does anyone here use the Atrix on a DIR655 N router without problems?
I turned Wifi sleep of on the phone etc, etc but still!
Pretty annoying but I can live with it. My first Atrix did exactly the same.
2. VOIP mic problems! Skype, sipdroid etc... Its supposedly a problem with the MOTO implementation of the AudioSource Object. Its very limited and does not allow commonly used settings. I read that you can also only use the back mic.
I wonder what MOTOs official statement on that is?
Its true and I told him that he was retarded for even trying that lol! Luckily he was able to change it! However he is still having issues with this atrix, he's waiting for the bell ota update to fix a bunch of bugs on 2.2
My 2 friend's haven't had any wifi problems though, perhaps its the router your on? Wifi has always worked on all they're atrix's that they had so far!
Issues:
1. The LED (one of them would flicker and then go off).
2. The voice quality on the phone. Everyone would tell me I sounded muffled.
3. I have a problem with network error on the Market app.
4. If I leave my finger relatively still on the screen for longer than 15 secs, the will stop responding for a few secs and go crazy. (This happens with all units. It's a "feature" on the phone). Kind of makes it hard to play games.
5. I can't lay down the phone on any surface that is not flat, as the LCD will not work (ie. bed)
6. I get randomly disconnected from the AT&T network.
7. I get a few reboots per week. Sometimes in the middle of a call.
That's all. Besides those things, the phone...is still horrible.
spacev said:
Does anyone here use the Atrix on a DIR655 N router without problems?
Click to expand...
Click to collapse
I'm actually using a DIR655 and I don't have any problems. Then again, I'm using firmware 1.33NA. That's bizarre though, I've never heard of a device crashing the router. I'd recommend that you bite the bullet and upgrade your firmware. You do know that you can save your current configuration, right? It's under:
Tools > System > Save to local harddrive
Love this phone so far. Luckily I haven't noticed any of the mentioned problems. Except 1, with VOIP, it doesn't seem to be working properly. Yesterday I tried Skype, tried speakerphone, tried headset, tried BT, nothing worked, I can hear the caller, but they can't hear me at all. Now today I tried again, I can still hear them, and there is a weird progress, they can hear me, not with BT, but with headset and speaker both, but my voice as they say was very broken, noisy, too much disturbance etc...
Besides this issue, (M)Atrix rocks!!!
Atrix just wont connect to mobile data, it will tease you with showing you there is an H+ connection available, but it wont let you axx it..
And it worked fine for one day x.x
wirednix said:
Issues:
1. The LED (one of them would flicker and then go off).
Click to expand...
Click to collapse
no issue here on that...not sure what to suggest :/
2. The voice quality on the phone. Everyone would tell me I sounded muffled.
Click to expand...
Click to collapse
hmm...I remember reading that people that had this issue, when they lowered the noise cancelation feature, they didn't sound muffle anymore. Maybe you can try this out? I don't have this issue, so not sure if that will help.
3. I have a problem with network error on the Market app.
Click to expand...
Click to collapse
Are you still getting this on WIFI? I know sometimes the Market acts up on its own, though I haven't heard of it happening recently.
4. If I leave my finger relatively still on the screen for longer than 15 secs, the will stop responding for a few secs and go crazy. (This happens with all units. It's a "feature" on the phone). Kind of makes it hard to play games.
Click to expand...
Click to collapse
hmm...got to try this to see if I have this issue.
5. I can't lay down the phone on any surface that is not flat, as the LCD will not work (ie. bed)
Click to expand...
Click to collapse
I've noticed the opposite accutally...if the phone is ON a flat surface, it doesn't respond properly. Like multiple times I am required to click on an icon shortcut on the homescreen.
7. I get a few reboots per week. Sometimes in the middle of a call.
That's all. Besides those things, the phone...is still horrible.
Click to expand...
Click to collapse
I think you should exchange it for a different phone :/ I know the reboot issue is fixed with the 1.5.something update for AT&T.
CrazyMcCool said:
Atrix just wont connect to mobile data, it will tease you with showing you there is an H+ connection available, but it wont let you axx it..
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Have you forced trottle your network to only be 3G? Are you in a known weak 3G area when that happens?
Hi!
I feel like i searched nearly the whole internet for an answer, but only very few people seem to have these problems so i found nothing that could help me...
I have 3 really annoying bugs on my Play (locked, not rooted, bought in may):
- It randomly reboots from time to time. I tried to figure out when it happens but it has absolutly no relation to what i do with it. it mostly happens when i'm not using it. so it just lies around doing nothing and suddenly i see the sony ericcson logo on the sreen and it reboots...
- The second bug is: it throws me back to the enter PIN screen. like i never entered the PIN it kills wlan, mobile network etc and waits until i reenter the PIN...
- Third is: the clock stops at random times. it seems that this happens sometimes while in flight mode (i always put it in flight mode during the night because i don't want to be disturbed while sleeping and i use the alarmclock).
I already tried to turn off the automatic time via internet because i thought "perhaps it is irritated when internet is no longer available and then it just stops".
But it also happend while in normal mode with wlan on. in that case the clock only stops for a few minutes and then resumes, resulting in a 5 minutes or so difference to the real time without the phone noticing it (even with automatic time turned on)
I don't expect, that anyone can help me fix this, but it would be interesting to know if anybody else experienced these bugs and if you think its hardware or software related.
I already tried getting a warranty replacement. I sent the phone back to amazon, but they have an own mobile phone repair department and, surprise, none of the bugs occured while they tested it. So i got it back with: Sorry nothing found phone works fine....
I would be glad for any sort of advice.
I'm experiencing the random reboots. I believe it has something to do with a software issue on the Sony end. I'm about to check their site now. I'll report back if i find anything.
EDIT: Just finished a chat support session, and in his official capacity he instructed me to either take it to Verizon, or to ship it to their evaluation/repair center. Big load of help. :\
chattguy said:
I'm experiencing the random reboots. I believe it has something to do with a software issue on the Sony end. I'm about to check their site now. I'll report back if i find anything.
EDIT: Just finished a chat support session, and in his official capacity he instructed me to either take it to Verizon, or to ship it to their evaluation/repair center. Big load of help. :\
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Can you please PM me with more details on your random reboots? I'd be interested to know what applications you were running at the time, signal strength, battery level, and any other details that could help me troubleshoot your issue.
Just a general question, but as time goes on and more updates / firmwares are released is anyone else finding their phone becoming more and more un-usable?
When I first had mine back in November last year it was perfect... no problems at all.
It's slowly got worse and worse to the point where I now have the following problems...
1) Data connection randomly drops needing a soft-reset. (yesterday I had to reset my phone around 5 times - stupidly annoying)
2) In dark condtions photos randomly turn out with coloured horizontal lines across them
3) Battery meter messes itself up after a soft-reset (combined with the need to keep resetting my phone due to the data connection this is massively annoying)
4) My bluetooth used to work fine - Now it will only work reliably if WiFi is turned off.
5) Volume is stupidly quiet now when playing music through an Aux Input.
6) After a soft-reset sometimes the phone just hangs with a black screen showing the battery meter - battery pull then required.
This is just off the top of my head at the moment. I never used to have problems like this. It seems every time I get an updated firmware I get new problems.
I've tried a hard-reset and this hasn't helped.
I love the WP7 software but this phone is beginning to drive me mad, such a shame since hardware wise it is great. I know i'm not alone with feeling Samsung have an ability to mess up the software side of things. Sadly I guess this means I'll look to Nokia next year when I can upgrade.
It's not just you. I wish more people complained to Samsung though, so that maybe we could see some improvement.
Not very helpful but no problems with mine on Orange UK.
Tone_ said:
Not very helpful but no problems with mine on Orange UK.
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Nah, It's good to know there are some of us out there with functioning models
Also nice to know you're on Orange UK as i've been offered a warranty replacement for this data connection issue I hadn't yet taken up as i believe it to be software related.
If you're running the latest release of the OS then it may be worth giving it a go.
Freypal said:
4) My bluetooth used to work fine - Now it will only work reliably if WiFi is turned off.
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This NEVER worked. It's bloody pathetic.
Oooh it's like a game. I had a new problem yesterday. Related to my battery meter woes.
Phone had at least 60% charge, it started to think it had none so wouldn't boot up. Just got stuck in a loop of boot up - instantly power off.
I also had problems with WiFi after mango update but after soft reset everything is working fine except sometimes I can`t connect to an open WiFi network.
Anyone noticed the same problem?
AnnihilatorSC said:
This NEVER worked. It's bloody pathetic.
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Same for me on this one. I'm on my second Omnia 7, which is about to get sent away to be told it's not fixable and be replaced so I'll be on my third phone
Going to get rid of it as soon as possible and get a Lumia 800.
same here...
Im with T-Mobile UK and i have found the same issue...never thought about it until I read your post though.
I too am finding myself resetting my phone more and more often...also another thing I have found is that it doesn't recognise when to switch to WiFi sometimes instead of 3G...i.e. when 3G is non-existent...very annoying I have to go and turn off the data connection to get it work properly...
i've just made some volume changes and I think it has helped with the headphones although it still isn't great...
I however am scared to return the phone as I dropped it in water and got it out very quickly...so it may have triggered the water seal thingy
Im not due an upgrade until Oct 2012....so I might have to just wait it out :s
I'm having trouble too with a 3 Mobile UK, unbranded latest firmware Omnia7.
Little bit temperamental on rare occasions. Like Freypal data doesn't always want to connect and sometimes it is randomly freezing or only showing the topbar with the battery. Need to pull out the battery to sort it.
On a side note, not connecting to WiFi when in a locked state is really annoying. Have to manually check for emails, WhatsApp etc.
No problems at all for me, only problem i have is Podcaast Pro app is likly to craash now and then, but its the devs fault.
Im having a unlocked, German Omnia 7, 16GB version, flashed to the only local ROM in Sweden from 3 and used with the same operator, and its been great ever since. My problem nowadays is i drop my phone often so when the battery falls out i have to restart, coming from 2-3 Omnia 7 its a lovly life to have it functioning normal, great phone.
Well, im a happy camper, but i noticed Omnia 7 generally working worse over time, mostly the first month is the time frame to discover problems, and if you flash a new rom, this can be the case again, one new month before you feel like tearing our hair, and it´s only connectivity issuess. Changing carrier and ROM fixed everything for me, so no matter how great, the carrier do matter in the choise of a Omnia 7, even if you think you fixed it. Dont know if it appy to you guys, but another Omnia 7 working incridble great here. Glossnas update and all, and it cant be found anymore so...im happy, hope you guys get to be that also.
I'm now on my second Omnia after a warranty replacement for the data connection problem.
New phone -
1) It still loses the data connection, although much less frequently than before.
2) Dark photos i think are now working properly
3) Battery meter still messes up. Must be a fault with the battery itself.
4) Touch wood - Bluetooth now seems ok ...
5) Haven't tried auxiliary volume yet
6) Haven't had a problem with it just displaying the status bar after a soft reset, however if the battery is out for any period of time and i boot the phone up. On the first boot data won't work. I need to soft reset it once for it to initiate.
So in summary - New phone, some old problems fixed. Some new ones. Some the same.