[Q] Unable to restore Whatsapp backup from S2 to S4 - Galaxy S 4 Q&A, Help & Troubleshooting

Hi, just got a new S4. Transferred by Whatsapp backup files from my S2 to the S4 device memory and installed Whatsapp. Clicked Ok when prompted if I wish to restore chat history. However, after the restore was completed, Whatsapp stopped working and the chat history was missing, together with the back up files.
Anyone encounter something similar and managed to restore successfully? Thanks!

I managed a restore without any issues....rather than just copying the backup files...copt the entire whatsapp folder to your phone memory and freshly install whatsapp and try restoring...I'm sure it will work

Hi sadeshmagic, thanks for responding. That was exactly what I did. I copied the whole Whatsapp folder (including sub-folders) and pasted onto the device storage. During setup, Whatsapp did recognise that there is an existing database and prompted if I wish to restore it, which I did. However, 2 seconds after restore is completed, Whatsapp stopped working. When I access Whatsapp, there are no old chats.
Tried going back to my S2 and making backups again then copy the Whatsapp folder to the S4, but the same thing keeps happening.

Related

[Q] WhatsApp Fail to recover backup from nexus one to nexus 4

Hi all,
I just bought the nexus 4 two days before, there are serval problems encounter when i restore my whatsapp hisory:crying:
I followed the steps below to restore whatsapp chats:
1) on my old phone, I transfer the /sdcard/WhatsApp/ whole folder to the nexus4 main folder
2) Install the updatest whatsapp on nexus 4 and register and then it said there is a backup file founded, asked if I would like to restore it.
3) I clicked restore, so whatsapp processes.... for around 1-2 minutes, whatsapp quits itself, prompts "Unfortunately, whatsapp has stopped"
The whatsapp version on both my nexus 1 and nexus 4 are the same and updatest.
So how can I restore my chat history? Many Thanks!
Remark:
Nexus 4 4.3 Stock rom & Kernel ; rooted Whatsapp version 2.11.85
I would just try and use titanium backup then and transfer it over to the nexus 4. Hope it works out.
Could you try to backup your data of whatsapp on your old phone again (Whatsapp -> settings -> chat settings -> backup conversation). Transfer it again to your N4 and wipe the data of whatsapp on your N4. Open a file manager and delete the /sdcard/WhatsApp/ folder on your N4
Open whatsapp, log in and and try restoring the backup
Sent from my Nexus 4 running Android 4.3
mihahn said:
Could you try to backup your data of whatsapp on your old phone again (Whatsapp -> settings -> chat settings -> backup conversation). Transfer it again to your N4 and wipe the data of whatsapp on your N4. Open a file manager and delete the /sdcard/WhatsApp/ folder on your N4
Open whatsapp, log in and and try restoring the backup
Sent from my Nexus 4 running Android 4.3
Click to expand...
Click to collapse
It still doesn't work when i try above method:crying::crying:
By the way, thank you for your reply
pclkh said:
It still doesn't work when i try above method:crying::crying:
By the way, thank you for your reply
Click to expand...
Click to collapse
Try an older version of whatsapp then. So download an older apk and try restoring the backup and install the update then. Maybe it's a bug in the latest version of whatsapp?
Sent from my Nexus 4 running Android 4.3
mihahn said:
Try an older version of whatsapp then. So download an older apk and try restoring the backup and install the update then. Maybe it's a bug in the latest version of whatsapp?
Sent from my Nexus 4 running Android 4.3
Click to expand...
Click to collapse
I have tried this method before but the WhatsApp forced me to install the updatest version before restoring
pclkh said:
Hi all,
I just bought the nexus 4 two days before, there are serval problems encounter when i restore my whatsapp hisory:crying:
I followed the steps below to restore whatsapp chats:
1) on my old phone, I transfer the /sdcard/WhatsApp/ whole folder to the nexus4 main folder
2) Install the updatest whatsapp on nexus 4 and register and then it said there is a backup file founded, asked if I would like to restore it.
3) I clicked restore, so whatsapp processes.... for around 1-2 minutes, whatsapp quits itself, prompts "Unfortunately, whatsapp has stopped"
The whatsapp version on both my nexus 1 and nexus 4 are the same and updatest.
So how can I restore my chat history? Many Thanks!
Remark:
Nexus 4 4.3 Stock rom & Kernel ; rooted Whatsapp version 2.11.85
Click to expand...
Click to collapse
simple
create a new directory on your N4, call it TEMP, copy into it the entire whatsapp folder from the old phone
now go onto your N4 use ezfiler, find the whatsapp folder and move into it the databases profile pictures and media folders
not detach from the pc
start whatsapp on your android and it will restore the message and all work
enjoy
pclkh said:
Hi all,
I just bought the nexus 4 two days before, there are serval problems encounter when i restore my whatsapp hisory:crying:
I followed the steps below to restore whatsapp chats:
1) on my old phone, I transfer the /sdcard/WhatsApp/ whole folder to the nexus4 main folder
2) Install the updatest whatsapp on nexus 4 and register and then it said there is a backup file founded, asked if I would like to restore it.
3) I clicked restore, so whatsapp processes.... for around 1-2 minutes, whatsapp quits itself, prompts "Unfortunately, whatsapp has stopped"
The whatsapp version on both my nexus 1 and nexus 4 are the same and updatest.
So how can I restore my chat history? Many Thanks!
Remark:
Nexus 4 4.3 Stock rom & Kernel ; rooted Whatsapp version 2.11.85
Click to expand...
Click to collapse
Hello,
I have the exact same problem! I want to copy my chat history from my Samsung Galaxy S1 (2.3.6) to my new Nexus 5 (4.4.2).
When looking in my System Log file it says that it has something to do with SQLite. These are some lines in the Log file concerning Whatsapp:
"E/DefaultDatabaseErrorHandler (3784): Corruption reported by sqlite on database: /data/data/com.whatsapp/databasesmsgstore.db"
"E/AndroidRuntime (3784): java.lang.AssertionError: android.database.sqlite.SQLiteDatabaseCorruptException: Database disk image is malformed (code 11), SQLiteConnection.java,-2"
"E/SQLiteLog (3784): (14) cannot open file at line 30191 of [00bb9c9ce4]"
"E/SQLiteDatabase (3784): Failed to open database '/data/data/com.whatsapp/databases/msgstore.db' "
"E/SQLiteDatabaseException: unknown error (code 14): Could not open database"
"I/sqlite_db_corrupt (3784): /data/data.com.whatsapp/databases/msgstore.db"
Can someone tell me how to fix this problem or how to find the error in my database file?

[Q] Merge WhatsApp chat history

Hey.
I have my phone since April, and I rooted it+installed custom rom only last month.
I backed up everything I could without root (just copied entire storage).
I forgot to copy the WhatsApp chat history to the phone before installing whatsapp on the new rom, so now I have 2 different msgstore.db.crypt backups, I can restore each but not both.
I tried using WhatsApp Xtract but it throws me errors, its expecting crypt and getting crypt7. I tried renaming but it seems its a deeper issue.
How can I merge them??
thanks
[edit]
I have my current decrypted msgstore.db and wa.db but not my old (as it was not rooted, and I didn't root the same rom but installed directly custom rom)

help! cannot use backup/nandroid, apps crashing?

hi guys, I made a backup of my buddies phone with philz recovery. Then I flashed it but the contacts did not sync and i forgot to back those up. So I went to restore the back up and upon booting up all the apps crash. Like I cant do anything, all i get is a black screen with "has suddenly stopped working"
I have no idea whats going on. I flashed phone back to stock and rooted it and am trying to use nandroid manager to go to the Com.contacts folder and extract/copy it but to no prevail. The contacts in this case are very important.
What's going on? What can I do to get the contacts out? Or why the heck wont the backup work? It's like it got corrupted even though it did say it backed up just fine with no errors. Thanks!
You can use Titanium Backup to extract data from nandroids.......you have to pay for the app.....but it is one of the most useful apps a rooted phone user can get.
Sent from my rooted kn0x0 stocKK SM-G900F S5
Just thought id add a note here, the stock contacts app has the ability to backup/restore contacts, just go to your contacts and go to settings<contacts then there should be an import/backup option.
Sent from my SM-G900A using Tapatalk
after a long tedious day I managed to succeed... I got the backup onto my pc, combined the couple .a-e files into one, and went into where the contacts2.db is, I then copied that to phone, and used a file explorer with root, copied and pasted it in the old place and walla... I converted contacts to google account as to "device" only and now they are finally actually being maintained by google sync.
I know that you can just import/export a contact list and I should of done that in the first place as it'd of saved me literally hours of work... But I thought that google automatically synced the contacts and that it wasnt that you had to change them over to google.
At least I guess the contact issue is solved. I still have no idea why the backup was having the apps crash. so It's good i made one to extract the file from but on the otherhand. It's useless in the sense i cannot boot it up.

Samsung S4 I9505 no Whatsapp backup possible

Hi,
I can't perform a Whatsapp backup since January this year, regardless if Google Drive Backup is checked, if the Whatsapp app is stored in the local or on sd card memory, automatic backups are being cancelled, too.
After I hit "Backup", the Dialogue "Messages are being backed up" shows up, which closes after 10 sec without any error message.
I tried to contact the WA Support, but they insist that my S4 is rooted (which it isn't, maybe because of the custom ROM I use).
I have flashed my Samsung I9505 in January this year from CM 12.1 to CM 13. At the beginning, the phone ran smoothless except BT. After a while, WiFi stopped working as well. I tried to flash the CM 12.1 backup and radios without any success, just a new mainboard helped. I installed my CM 12.1 backup from January via TWRP from my old mainboard, which ran without any errors on it (after a fullwipe on the new one).
The phone works great, except the WA backup.
WA gets always updated to the current version, I have ~1,2 GB free internal memory, I tried to update to the latest CM 12.1 5.1.1 version from 12/26/2015, perform a backup via 4G, 3G, Wifi, with an without Google Backup checked, cleared the cache and wiped Dalvic Cache, there is no app deactivated.
I use Baseband I9505XXUHOD7 and Kernel: 3.4.107-cyanogenmod-gab9afd6clyde.
Running a custom ROM means you are rooted.
Now, I don't know why whatsapp wouldn't work on a rooted ROM, but if you want to backup you can use titanium backup.
GDReaper said:
Running a custom ROM means you are rooted.
Now, I don't know why whatsapp wouldn't work on a rooted ROM, but if you want to backup you can use titanium backup.
Click to expand...
Click to collapse
There is no root, please check the screenshot below.
Since there is no root, I can't use Titanium Backup, however, it wouldn't be the most practicable way to backup your Whatsapp history every time with Titanium Backup.
Besides that, I don't think this would work if I would like to transfer my history to a new phone on which WA Backup should work as intended as I won't flash the ROM/install root and void the warranty.
WA backup worked perfect with the old logicboard before flashing CM 13.
m_pa said:
There is no root, please check the screenshot below.
Since there is no root, I can't use Titanium Backup, however, it wouldn't be the most practicable way to backup your Whatsapp history every time with Titanium Backup.
Besides that, I don't think this would work if I would like to transfer my history to a new phone on which WA Backup should work as intended as I won't flash the ROM/install root and void the warranty.
WA backup worked perfect with the old logicboard before flashing CM 13.
Click to expand...
Click to collapse
Root has to be activated from developer options.
That is definitely a whatsapp problem if it worked before.
GDReaper said:
Root has to be activated from developer options.
That is definitely a whatsapp problem if it worked before.
Click to expand...
Click to collapse
Well, I haven't even unlocked the developer options until now..
Any idea how to convince WA doing it's job? Anybody with this problem before?
if you really want a backup it makes more sense that you either activate root or flash superSU yourself rather than wait on whatsapp to change their code just for you. they've already told you effectively that they aren't going to do anything for you and don't have to.
backing up the app and data with TiBu and copying the whatsapp folder achieves everything you want and has worked flawlessly for me many many times.
Well guys, got a new phone but the problem persists when trying to restore my history on the new phone and really need your help.
Got root on the old phone and saved the com.whatsapp folder of it with the key file and databases. How can I encrypt the msgstore.db to msgstore.db.crypt8?
I have tried the app Whatcrypt, which creates a msgstore.db.crypt file, as large as msgstore.db, but Whatsapp on the new phone does not recognize it as a backup file.
When using whatcrypt.com and uploading the key and msgstore.db, it tells me "Encryption failed / Incorrect account?"
Also tried Omni-Crypt app. It creates msgstore.crypt, which Whatsapp ignores as well ("searching for Backups" with waiting triangle for hours)
I don't know any other way and I'm literally stuck now
when i mentioned copying the apps folder i was thinking of the one on the root of your internal storage, not the one in Android/data/...
you can paste that onto a new phone and restore the app and data with titanium.
3mel said:
when i mentioned copying the apps folder i was thinking of the one on the root of your internal storage, not the one in Android/data/...
you can paste that onto a new phone and restore the app and data with titanium.
Click to expand...
Click to collapse
Of course I can copy the Whatsapp folder on the root of the storage but this folder only contains the wa media files of my old phone since there are no msgstore.db.cryptX files created by Whatsapp.
For TiBa I would need to root the new phone which is a S7 Edge and I would like to avoid this until the warranty has expired. It is not as easy to do repairs by yourself as the S4..
fair enough, have you tried copying both folders over and installing from playstore ? or rather, install the app but don't open it, copy over both folders and then try and see what happens...

Can you restore a whatsapp backup without re-installing it?

Hello
I restored a nand backup that included whatsapp, unfortunately it didn't give me the restore from google Drive option after the sms verification, so all my medias are gone while on the cloud.
I also installed whatsapp twice between yesterday and today so I think whatsapp won't let me again for 24h that's why I wanted to see if I can restore a whatsapp Drive backup without the need of re-installing
You can, but this will install media files but not the conversations. You really need to re-install whatsapp
Nondroid or TitaniumBackup does not restore whatsapp correctly! For some reasons you should verify the account again and it would not be able to use local or cloud backup to restore them.
you should have made a backup in Google Drive before you install WA in New device, also install WA in New device from PlayStore or install from the APK then it will restore the cloud backup correctly,
FYI I've used oneplus switch for my new OP6T and I didn't select WA but it has copied it's data,
Conversations were restored byt not medias, I guess I will have to uninstall and reinstall from playstore.
Media are not backed up, they are stored locally, if you have set the WhatsApp media folder to be stored in Google cloud then you can have them again. It's one of the few apps that don't tolerate restauration. Installation is the only way to have a fully functional app.
Striatum_bdr said:
Media are not backed up, they are stored locally, if you have set the WhatsApp media folder to be stored in Google cloud then you can have them again. It's one of the few apps that don't tolerate restauration. Installation is the only way to have a fully functional app.
Click to expand...
Click to collapse
And can you restore medias from google Drive without the uninstall reinstall thingy?
Look in Drive app if they are present, if they are there you can access them yes, on the cloud or by downloading them

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