Database Users

Won' t turn on! Tried all suggestions

Yes I have read all posts regarding "Screen Of Death" issue and i have tried all the suggestions. But still, my 10.1 won' t turn on. I have left it drain the bat for 2 days now.
Even if i plug it to the charger there is no sign of battery charging. Hence just blank black screen. any other idea before I have to go to the Service Center. Thanks. Any help would be appreciated.....

Connect the USB to a Windows computer and press Power + Volume Up for 30seconds. Do you hear a Windows "new hardware found" sound?

Thanks... Tried... Still fail. My PC only signaling found new hardware but fail the installation process. I guess because the tab is still not ON. Help....
It seems my PC recognizes the tab but can't find the driver. I can also feel "warm" near the power button area when i connect it to any electricity but still no TURN ON or BATTERY CHARGING INDICATION.

Have you tried to charge it with the wall charger for at least 2hrs and then unplug it and hold powerbutton 10 sec?
Sent from my GT-I9000 using Tapatalk

AndreBrian said:
Thanks... Tried... Still fail. My PC only signaling found new hardware but fail the installation process. I guess because the tab is still not ON. Help....
It seems my PC recognizes the tab but can't find the driver. I can also feel "warm" near the power button area when i connect it to any electricity but still no TURN ON or BATTERY CHARGING INDICATION.
Click to expand...
Click to collapse
Actually, that is what I was expecting as result.
The Power + Volume Up enables the nvflash APX mode, the screen remains totally black. I simply wanted to know if the tablet works and the culprit is just the screen. From what you say, we get the expected results... Windows detects the new hardware so the tablet works.
Now try the opposite: Power + Volume Down, hold it for 30seconds.
If you don't see nothing on the screen, it is probably a screen contact that got lose... you need to service it by Samsung.

yes done that. Still not ON. When I plug it I can feel it is working since I can feel "the warm" but screen still is blank

Then you already know what to do.
No biggie, Samsung will send you a replacement for sure.

yqed said:
Actually, that is what I was expecting as result.
The Power + Volume Up enables the nvflash APX mode, the screen remains totally black. I simply wanted to know if the tablet works and the culprit is just the screen. From what you say, we get the expected results... Windows detects the new hardware so the tablet works.
Now try the opposite: Power + Volume Down, hold it for 30seconds.
If you don't see nothing on the screen, it is probably a screen contact that got lose... you need to service it by Samsung.
Click to expand...
Click to collapse
yes. In fact now the APX is still working trying to find " a new hardware ". Should I cancel it and try the POWER+VOL DOWN now?

Yes, go ahead.

DONE the Power + Volume Down still not ON. BTW the APX Could not find any driver? Is it normal. Before this happens in fact i can transfer any file with my PC through MTP. Thanks again for your help. Hopefully you still know any other solution.... Keep waiting

The APX driver is included into nvflash package, it does not matter if you install it or not at this point. The advantage of this test is that the APX mode keeps the screen off in purpose, while allowing you to flash the tablet through a CMD window (only if you have an unlocked bootloader). We used this trick to determine if the core of your tablet works... we wanted to isolate the problem related to your screen.
I recommend you to contact Samsung and have the tablet serviced. Some screens lose a contact point when you drop the tablet by accident or if a soldering point is weak... The heat generated inside is enough sometimes to sever a lose circuit connection. Either ways, you do NOT want to keep this tablet.
I hope you did not flashed the tablet with some custom ROM, or else Samsung might void your warranty.

OK. Then the only thing i can do is go to SC.......Hmmmmm I am still using stock rom but unfortunately i did root the tab already. Is it bad judgement??? Thanks anyway.
I really hope it is only the screen connection lose issue. But just for curiousity. If only the screen keeps OFF, does it mean I actually can still check that my gtalk on the tab still connects? How this thing works??? since i just check with my phone my gtalk on tab is off.

You ordered the tablet online from Samsung or you bought it from a retailer like Best Buy?

I bought it from retailer. BTW is there any kind of USB JIG for the tab similar to SGSII? I just thought maybe this can help solve the screen of death issue. Ha ha ha ....

Perfect, just go see the store and explain to them nicely the issue. I'm sure they will exchange it for you.
Forget about the JIG or anything else, your screen is gone wacko... What you do now is try to force a blind guy drive a car... Just go exchange the tablet.

Ok I' ll do that. Thanks for your info and help. Hopefully problem will be solved soon.

I had the same issue but I couldn't return to the store so I went through support. They don't have parts yet so they just send you a different unit. In total it took 2.5 weeks for me and I ended up with an unlocked unit
Sent from my LG-P999 using Tapatalk

x-ravin said:
I had the same issue but I couldn't return to the store so I went through support. They don't have parts yet so they just send you a different unit. In total it took 2.5 weeks for me and I ended up with an unlocked unit
Sent from my LG-P999 using Tapatalk
Click to expand...
Click to collapse
Damn, it took 2.5 weeks to get a new unit?

The good news is, it's recoverable. The bad news is, it's going to take a long time.
Keep it off the charger.
Hold down the power button to get it cycling through APX mode while plugged into your PC (can hear the USB connection sound in Windows).
Tape the power switch down, verify it's still going into APX mode after taped, then unplug it.
Leave the tablet alone for a few days. Think about puppies, chocolate, bouncing breasts, whatever makes you happy, and forget about the Tab.
Come back, plug it back into the PC, see if you still hear it connect. If so, walk away again, come back the next day.
When it finally stops going into APX mode, plug it into a wall charger and leave it alone for about an hour, it should start charging normally, and once it's got charge showing, it'll power up normally.
Rule of thumb is it'll take about a full day for every 10% of charge that was on the battery when it went down, if you keep the power button taped down.

kindle fire refuses to boot.

I installed cyanogen and TWRP on my fire a couple days ago. It was working fine but today i was playing a game boy emulator and it shut off on me. the battery was completely dead at the time (i was playing plugged into a wall, and it had been totally dead for about half an hour) so i figured i just bumped the cable or something, the problem is it won't charge. when i plug it in to a wall, PC, what have you. it boots to the fire logo and asks me to press power to enter recovery (as it should) but then it just turns off and shows the same screen. i left it alone for an hour and it was still doing this. when i try to power on without being plugged in absolutely nothing happens. I've tried my usb cord and two different chargers, all of which work with my phone perfectly.
i think this is a hardware issue(please tell me otherwise) which would suck because I'm pretty sure everything i did voided my warranty. any suggestions or am i just boned?

well i contacted customer support and they didn't seem to care at all about the root, they told me it was a battery issue and are sending me a new one. good news for anyone wondering if rooting voided warranties, it doesn't.

That's great to hear that Amazon isn't going to be a **** about it. It is one thing if someone screws it up because they rooted but a hardware issue is a hardware issue and it is a good sign that they are not looking to screw you merely because you happened to have rooted coincidentally to having gotten a dud unit.

this same thing happened to me it seems. I was playing a game and my KF died. so I charged it for awhile but now its in the same type of weird loop, just like yours. Even after successfully issuing commands to change the bootmode etc, which I can only do like 1% of the time since it keeps rebooting. Hope its not a hardware issue though

it is a hardware issue, at least thats what amazon said. i fixed mine yesterday though, plug it in wait for the loop BS to start and hold the power button until it stops completely, then wait about 20 seconds release and press the power button again. I've had to do this twice today too, so definitely get a new one sent out, but it works for now.

I wonder how friendly Amazon will be after replacing a few thousand of these because people are screwing them up???
Seriously haven't seen this many "help I bricked my device" threads ever in a forum.
Sent from my Rezound using Tapatalk

I hope you can change you KF they said thay you bought one change one if there any trouble with your KF

nrfitchett4 said:
I wonder how friendly Amazon will be after replacing a few thousand of these because people are screwing them up???
Seriously haven't seen this many "help I bricked my device" threads ever in a forum.
Sent from my Rezound using Tapatalk
Click to expand...
Click to collapse
There are a lot of "I bricked my device" threads but the vast majority are having driver issues or stuck in the wrong boot mode. Almost everyone I have seen posting with a problem gets it sorted out and has their Kindle Fire working again.
The OP here appears to have a genuine hardware problem, according to Amazon, and didn't "screw anything up".

wont turn on and screen flashes when plugged into a charger..weird?

so i got my nexus 7 back around january and right when i got it i unlocked and rooted it with the tool kit. I was flashing many ROM's and kernals too but im a college student and got busy around march and so i wasnt using it and it was just sitting in my drawer. At the time it was in my drawer i remember it was working and powering on. So last month it came to my mind that i wanted to use the nexus 7 since i have time now. I go and look for it and when i found it and tried to turn it on it just wouldnt turn on.
First i plugged it into the charger with the ORIGINAL cable and plug for the whole day but when i plugged it in the screen started flashing every 3 seconds with a plain white light. So i tried booting into recovery using the power and volume buttons and that didint work. So i searched around the web and found that pulling out the battery and re connecting it works for most people. So i tried that and nothing changed. Right now its sitting plugged into the charger...flashing a white light every 3 seconds. So what else can i try? Idk if i have warranty too so im worried right now. The original owner received it as a gift and he was like 45 years old and didin't have the receipt to return it. My brother knows this guy because hes a regular customer and he bought it off of him and gave it to me knowing i like android devices. So i don't have a receipt for a RMA so idk what to do. Another thing is that the bootloader was unlocked last time i used it.
Please dont ignore this post and give me an opinion on what to do. Recommend me trying to give it to a electronics place to have them look at it and quote me how much would it cost me to get i fixed?

Your battery has discharged too low and your tablet has entered a form of hibernation to prevent it from becoming permanently damaged. Plug it in and hold all three hardware buttons to boot to the bootloader. From there, select power off. You should then be able to charge and use your device normally. These instructions are among the potential steps to take posted in the sticky thread at the top of this forum. http://forum.xda-developers.com/showthread.php?t=2090826

Hard bricked nexus 4 help please?

So last night I hard bricked my nexus 4. its rooted, with cyanogenmod 10.1 ROM, and ive never had any issues with this phone. I have no idea what happened, but I sent a text message to someone, and it powered itself down. it was fully charged when this happened, so I know its not the battery. ive done some research, and its a true hard brick. no bootloader, no recovery, I just get a red/orange flashing light if I hold down the power button. google said im still under warranty, and they will still replace it even with it being rooted. My question is, is it possible to fix without having to get a replacement, or JTAG? If anyone has had any success, please help.
And like I said, I was only sending a text. I have no idea why it bricked, it restarts itself once in a while randomly, but this time it didn't turn back on.

Try plugging it into the wall for about 5 minutes then try turning it on again. If it doesn't work, RMA it. Why would you risk your warranty and JTAG it?

exb0 said:
Try plugging it into the wall for about 5 minutes then try turning it on again. If it doesn't work, RMA it. Why would you risk your warranty and JTAG it?
Click to expand...
Click to collapse
No, I DONT want to JTAG it. im looking for alternatives. if its possible to fix a hard brick without JTAG or using my warranty. If at all possible, I want to fix it, because I have a lot of pictures and everything on there that I would like to get out of it. I don't want to lose them. JTAG is my last resort if I cant get it replaced, but they said they would. I want my stuff off it though.

sinndissension said:
No, I DONT want to JTAG it. im looking for alternatives. if its possible to fix a hard brick without JTAG or using my warranty. If at all possible, I want to fix it, because I have a lot of pictures and everything on there that I would like to get out of it. I don't want to lose them. JTAG is my last resort if I cant get it replaced, but they said they would. I want my stuff off it though.
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=2347060
This is your last hope. If it doesn't work, RMA it and request for your data to be saved. Not sure if they can do it, but just ask.

exb0 said:
http://forum.xda-developers.com/showthread.php?t=2347060
This is your last hope. If it doesn't work, RMA it and request for your data to be saved. Not sure if they can do it, but just ask.
Click to expand...
Click to collapse
thank you I really appreciate it. im gonna try it out and see if it works.
This might be a noob question, but ive never heard of download mode. is it the same as recovery mode on the nexus 4?

sinndissension said:
thank you I really appreciate it. im gonna try it out and see if it works.
This might be a noob question, but ive never heard of download mode. is it the same as recovery mode on the nexus 4?
Click to expand...
Click to collapse
Nope. It's different.

sinndissension said:
thank you I really appreciate it. im gonna try it out and see if it works.
This might be a noob question, but ive never heard of download mode. is it the same as recovery mode on the nexus 4?
Click to expand...
Click to collapse
You can compare it too fastboot mode.

gee2012 said:
You can compare it too fastboot mode.
Click to expand...
Click to collapse
ok so if the nexus 4 wont go into download mode, or fastboot, or anything else, I have no choice but to RMA it right? cuz the ONLY response im getting from it is a red/orange flashing light when I hold down the power button. other than that, nothing happens.

sinndissension said:
ok so if the nexus 4 wont go into download mode, or fastboot, or anything else, I have no choice but to RMA it right? cuz the ONLY response im getting from it is a red/orange flashing light when I hold down the power button. other than that, nothing happens.
Click to expand...
Click to collapse
Did you press volume down first and then the power button both for a few seconds to get into fastboot mode?

Nope. The ONLY time it has any sign of life is if the charger is connected to it and I hold down the power button. If it's NOT connected to the charger, pressing the power button does absolutely nothing. I can't go into recovery mode, download mode, or the bootloader. I've tried charging it overnight, (and part of the next day) left it off the charger for over a week, it shows up as "Qualcomm-something" when I plug it into a computer, but I can't do ANYTHING with it connected to a computer either, and after I got my replacement, I tried taking out the battery and putting it back in. There was still no change......I've literally done EVERYTHING short of JTAG. Trust me, I searched all over google, and XDA, and tried everything. As far as I know, hard bricking is rare, but it happens. And it just happened, to happen to me. So unless there's a solution someone knows of that I didn't just list, my last option is JTAG.

sinndissension said:
yep. ive done EVERY combination of holding down the buttons, no response. when I plug it in to a laptop, the laptop beeps, like the USB connection sound, but the nexus doesn't show up on the computer. I know the computer recognized what kind of phone it was, cuz the first time I plugged it in, I got a pop up message saying "installing qualcom drivers", or along the lines of that. other than that, NOTHING has worked. If theres ANY fix for this, id like to give it a try, cuz ALL my stuff is on there.
Click to expand...
Click to collapse
Try charging it for a while and try again in a few hours or better yet tomorrow. Sometimes that helps bro. If that doesn`t help you`ll have to take it in for repair an maybe they can salvage your data if they are wiiling to do that. Good luck.

I think it's just your battery(RLOD) instead of a brick.
See this:
http://forum.xda-developers.com/showthread.php?t=2250454
I wouldn't be worried about your files stored on your phone because I think Google has more work to do than search in peoples pictures. What I would worry about is your warranty since you have a custom rom, unlocked bootloader and root...
Sent from my Nexus 4 using xda app-developers app

Well, found out it WAS a hard brick. Google replaced it with my warranty. For some reason they returned my money before I even got the chance to send the broken nexus 4 back. Didn't even mail it. So I'm assuming I don't have to send it back. So I'm gonna JTAG the hard bricked nexus, and hopefully it'll work again.
Thanks everyone for your help.

sinndissension said:
ok so if the nexus 4 wont go into download mode, or fastboot, or anything else, I have no choice but to RMA it right? cuz the ONLY response im getting from it is a red/orange flashing light when I hold down the power button. other than that, nothing happens.
Click to expand...
Click to collapse
You may not be doing it right. When I get the flashing light on mine it means I forgot to let go of the power button fast enough. When it vibrates, let go of power button immediately but keep pressing the volume. Does your phone vibrate a few seconds prior to the flashing light?
Sent from my GT-P7510 using xda app-developers app

Nope. The ONLY time it has any sign of life is if the charger is connected to it and I hold down the power button. If it's NOT connected to the charger, pressing the power button does absolutely nothing. I can't go into recovery mode, download mode, on the bootloader. I've tried charging it overnight, (and part of the next day) left it off the charger for over a week, it shows up as "Qualcomm-something" when I plug it into a computer, but I can't do ANYTHING with it connected to a computer either, and after I got my replacement, I tried taking out the battery and putting it back in. There was still no change......I've literally done EVERYTHING short of JTAG. Trust me, I searched all over google, and XDA, and tried everything. As far as I know, hard bricking is rare, but it happens. And it just happened, to happen to me. So unless there's a solution someone know of that I didn't just list, my last option is JTAG.

sinndissension said:
Nope. The ONLY time it has any sign of life is if the charger is connected to it and I hold down the power button. If it's NOT connected to the charger, pressing the power button does absolutely nothing. I can't go into recovery mode, download mode, on the bootloader. I've tried charging it overnight, (and part of the next day) left it off the charger for over a week, it shows up as "Qualcomm-something" when I plug it into a computer, but I can't do ANYTHING with it connected to a computer either, and after I got my replacement, I tried taking out the battery and putting it back in. There was still no change......I've literally done EVERYTHING short of JTAG. Trust me, I searched all over google, and XDA, and tried everything. As far as I know, hard bricking is rare, but it happens. And it just happened, to happen to me. So unless there's a solution someone know of that I didn't just list, my last option is JTAG.
Click to expand...
Click to collapse
so i have the same problem. was about to tweet with full battery so my question is what did you end up doing? Did you fix it or abandon it?

Weird. I've had the "red light of death" 2 hours ago because i didn't put the phone on the charger and it had like 4%. Pressing Volume down + power got it to enter fastboot and i was able to start the phone normally so it's charging booted

Mashed_Potatoes said:
Weird. I've had the "red light of death" 2 hours ago because i didn't put the phone on the charger and it had like 4%. Pressing Volume down + power got it to enter fastboot and i was able to start the phone normally so it's charging booted
Click to expand...
Click to collapse
ok...that has nothing to do with a hard brick. That just means your phone was dying.

dominiqueovalle said:
so i have the same problem. was about to tweet with full battery so my question is what did you end up doing? Did you fix it or abandon it?
Click to expand...
Click to collapse
Ok, I got mine replaced because it was still under warranty, and normally, the manufacturer cant tell its rooted or unlocked if its a true hard brick, (rooting and unlocking voids your warranty.) So i got mine replaced.
If your NOT under warranty still, your ONLY option if you want to fix it is JTAG. Google it, it costs about 50 bucks on average, but its cheaper than a Nexus 4. Research JTAG before you try it though. Or you have to buy a new one. I still have my only one, and i basically use it for parts for my newer N4.
Is it a true HARD brick, or just a soft brick?

sinndissension said:
Ok, I got mine replaced because it was still under warranty, and normally, the manufacturer cant tell its rooted or unlocked if its a true hard brick, (rooting and unlocking voids your warranty.) So i got mine replaced.
If your NOT under warranty still, your ONLY option if you want to fix it is JTAG. Google it, it costs about 50 bucks on average, but its cheaper than a Nexus 4. Research JTAG before you try it though. Or you have to buy a new one. I still have my only one, and i basically use it for parts for my newer N4.
Is it a true HARD brick, or just a soft brick?
Click to expand...
Click to collapse
its a hard brick. ive tried it all bought a new battery installed it etc. ive looked up jtag and i have the money but idk if i should do it. do you recomend it? i have no experience doing anything like it and im planning on getting the iphone 6 in the fall but i cant stand not having a phone till then especially since high school starts soon.
But the reason im sure its a hard brick is cuz when it shut down the battery was like 50 and charging and it froze for 25 seconds or so then shut down and refuses to boot or show any signs of life now except a blinking or solid red light but its not the red light of death because i replaced the battery therefore i came to the conclusion that it is hard bricked.
i know ive said alot of unecessary information but my question is do you think i should buy the jtag thing? do you reckon its easy to do? or maybe i could pay an experienced professional to do it?
thanks for the reply btw

Won't turn on

I got my phone yesterday, and it was working for about 18 hours. All of a sudden I picked it up at work and it is no longer turning on. I tried plugging it into the charger, holding volume up + power, holding volume down plus power, but nothing worked. Has anyone else had this issue? I called Google support and they are going to send a new phone, but this doesn't give me a lot of confidence in this phone.

someone on reddit posted something similar. ended up RMA'ing the device as well. not sure what's up with this scenario - loose battery maybe?

Google is sending a replacement unit. It really sucks because I cut my sim to be nano from the nexus 5, so I can't go back to my old phone at all.

shaklee3 said:
Google is sending a replacement unit. It really sucks because I cut my sim to be nano from the nexus 5, so I can't go back to my old phone at all.
Click to expand...
Click to collapse
Use a sim adapter

shaklee3 said:
Google is sending a replacement unit. It really sucks because I cut my sim to be nano from the nexus 5, so I can't go back to my old phone at all.
Click to expand...
Click to collapse
Google sends a replacement unit overnight. Should arrive the next day, so you won't have a phone for at least 1-2 days.

jaidev.s said:
Use a sim adaptor
Click to expand...
Click to collapse
Thanks. I ordered an adapter in the meantime just in case something happens on the next phone.

zephiK said:
Google sends a replacement unit overnight. Should arrive the next day, so you won't have a phone for at least 1-2 days.
Click to expand...
Click to collapse
I'm having this issue as well. Phone worked well since Oct 29, then all of a sudden it shut down and will do nothing. I've requested a new device and Google support is telling me the phone won't ship until the 12th, when the rest of the Google Play Store orders ship. I stole my daughters phone in the mean time, but I can't wait a full week to receive the replacement as one of us will do without till it arrives. I may request a refund and buy a phone locally. Sad-- I waited a month for this phone, ordered on launch day. I shouldn't wind up in the regular queue to get the phone replaced. Poor support if you ask me.

Same thing for my N6p, picked it up and it was off. It's a brick now.
I called and was told they would ship me another, I just saw that its going to be a few days until it gets shipped out.
I transferred my Straight talk to the new nano sim, now I cant go back to my N5.
No phone for a few days.
Dang

Same exact problem. Phone was over 80% charged. Picked it up off of my desk at work to check the time and nothing. Just a brick.
Update*** I hooked the thing to power and nothing. So I just sat here at my desk for several minutes holding down the power button and the damn thing finally came back on. But I had to hold it for a very very long time, not the normal 10-30 seconds like it should take to do a hard power off. I'm talking minutes.

deanb1234 said:
Same exact problem. Phone was over 80% charged. Picked it up off of my desk at work to check the time and nothing. Just a brick.
Update*** I hooked the thing to power and nothing. So I just sat here at my desk for several minutes holding down the power button and the damn thing finally came back on. But I had to hold it for a very very long time, not the normal 10-30 seconds like it should take to do a hard power off. I'm talking minutes.
Click to expand...
Click to collapse
I had the same problem, put the phone down on my desk and picked up a brick. Tried deanb's method out of boredom and desperation, basically, and it actually worked for me as well. I think I held my power button for about a minute and a half before it booted back up. Very weird.

same
Same thing just happened to me, thank you so much for the tip!
Lets hope it will not be a recurrent problem.

Hold Power button+volume down until it turns on....it might take a min. or more.....it happened to me

IF your guys phones turns on, I would still suggest RMA'ing it back to google. There's obviously something wrong with it, don't be lazy. You'll thank me later

My sons just did the same thing. He had 15% and put it in power save and cut the screen off and it would not come back on. Charged it for a while and then read this post. Held the power button down for around a minute and Bam. Working fine now, powering on and off as normal. Thanks alot for the info deanb1234. Still gonna get rma, bad thing he got it from Huawei not the google store and their cs is the worst i have ever seen.

Had the same thing happened. Thankfully it was within 14 days so I returned and got a new one immediately. (Got it from a carrier)

I am having the problem right now. The phone was fully charged and I used it for 10 minutes this morning. The screen went black after 1 minute as normal. I used the finger print reader about 15 minutes later and it would not turn on. It is essentially dead as a brick. I will try to hold the power button + Vol down for over a minute to see it it works. The phone was working flawlessly beforehand. I did not have any problems whatsoever.
My question. Will I have a problem getting Google to RMA the phone if I get it revived? Can they tell if it is currently working? I would like to RMA the phone regardless just in case it is faulty. I purchased the phone in late Oct 2015 and I did not buy the insurance.
Edit: I got it to work again after holding down the power and volume down. Anyone find a cause for this problem? I was systemless rooted for several weeks but everything else was stock.

Wanna ask all you folks who are just sending phones back willy nilly. Are you wiping the phone of your personal data such as Google account etc? All you really have to do is just hold the power button for a while and the phone will turn on. It's not really a defect (well technically perhaps), but why not turn the phone back on and factory reset it before sending it back? Some dude in a warehouse is probably gonna turn your phone back on and he now has access to your Gmail account and God knows what else (if you don't have a screen lock). What am I missing here.
Sent from my Nexus 7 using XDA Free mobile app

I was planning to use android device manager to wipe device if I could not get it to respond. Factory wipe reset along with flashing system image is best option if possible.
systemless root may be cause in my situation . I was using older 2.62 apk. I will give it another few weeks and try new root when Jan security update is released before RMA.

biggolfer said:
I am having the problem right now. The phone was fully charged and I used it for 10 minutes this morning. The screen went black after 1 minute as normal. I used the finger print reader about 15 minutes later and it would not turn on. It is essentially dead as a brick. I will try to hold the power button + Vol down for over a minute to see it it works. The phone was working flawlessly beforehand. I did not have any problems whatsoever.
My question. Will I have a problem getting Google to RMA the phone if I get it revived? Can they tell if it is currently working? I would like to RMA the phone regardless just in case it is faulty. I purchased the phone in late Oct 2015 and I did not buy the insurance.
Edit: I got it to work again after holding down the power and volume down. Anyone find a cause for this problem? I was systemless rooted for several weeks but everything else was stock.
Click to expand...
Click to collapse
Do you send your phone to google anyways? or just cancel the replacement?

GMScreech said:
Do you send your phone to google anyways? or just cancel the replacement?
Click to expand...
Click to collapse
No, I did not return the phone and no issues have occurred since. I suspect it was a problem due to rooting the phone. I was using a beta version of SuperSU.