Database Users

[Q] Nexus 4 LTE in Canada - Stopped Working

Hello,
I have a Nexus 4, my carrier is Telus. I have had my phone for 3 weeks now. When I first got it, I used the *#*#4636#*#* trick to get LTE on my phone. It worked great! According to speed test I was getting 27mbps download, whereas on HSPA+ i got 7mbps.
In the last two days, for some reason my phone will not work on the LTE network. I get full bars but they are grey. Also, when the connection used to work, there would be flashing up and down arrows on the signal bars. Now, there is only a flashing up arrow (no down arrow).
I called telus tech support and had them reset the connection to my phone, I also bought a new micro sim card, neither worked.
I do not require LTE by any means, but it is disappointing that I cannot figure this out. Has anyone had a similar problem? I spent the last few days checking other posts and there doesn't seem to be anything similar posted. If there is, I apologize, I am a noob, and I watched the noob video.
Take care
N

swift101 said:
Hello,
I have a Nexus 4, my carrier is Telus. I have had my phone for 3 weeks now. When I first got it, I used the *#*#4636#*#* trick to get LTE on my phone. It worked great! According to speed test I was getting 27mbps download, whereas on HSPA+ i got 7mbps.
In the last two days, for some reason my phone will not work on the LTE network. I get full bars but they are grey. Also, when the connection used to work, there would be flashing up and down arrows on the signal bars. Now, there is only a flashing up arrow (no down arrow).
I called telus tech support and had them reset the connection to my phone, I also bought a new micro sim card, neither worked.
I do not require LTE by any means, but it is disappointing that I cannot figure this out. Has anyone had a similar problem? I spent the last few days checking other posts and there doesn't seem to be anything similar posted. If there is, I apologize, I am a noob, and I watched the noob video.
Take care
N
Click to expand...
Click to collapse
Hey there. Fell Canadian (and TELUS customer) here. I live in British Columbia, and I just checked my LTE and it seems to be working. Are you using a custom ROM? What Baseband version do you have? I'm on M9615A 2.0.1700.33. Hope this helps.

Sobai said:
Hey there. Fell Canadian (and TELUS customer) here. I live in British Columbia, and I just checked my LTE and it seems to be working. Are you using a custom ROM? What Baseband version do you have? I'm on M9615A 2.0.1700.33. Hope this helps.
Click to expand...
Click to collapse
Hi,
Thanks for the reply. I am not using a custom rom and we have the same baseband version

That's strange. What part of Canada are you in?
Sent from my Nexus 4 using xda premium

Sobai said:
That's strange. What part of Canada are you in?
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
I am in Toronto. I told google that my device makes a buzzing noise (which it does) and they are sending me a replacement. Hopefully the new phone won't have the same connectivity issues.

Did you try changing your APN settings? I know for Rogers customers, there is a specific/different APN to use when you want to use their LTE network on your Nexus 4.

does it work without LTE? if you go back into the settings and change it back to the default, does it work on HSPA+ or 3g?

My LTE works, and is really really fast. download is about 90mbits/s and upload is about 75. I am in Barrie Ontario, on Koodo.
However, the speedtest app will not work, no matter what I do. So I have to use some other crappy app. Anyone else?

Bad antenna? Horrible signal and Wi-Fi

Am I the only one that has bad signal with this phone? My Wi-Fi cuts out and I barely get signal in places where I got 4 bars on my iPhone. Is there a fix to this?

Euforeik said:
Am I the only one that has bad signal with this phone? My Wi-Fi cuts out and I barely get signal in places where I got 4 bars on my iPhone. Is there a fix to this?
Click to expand...
Click to collapse
Having the same issue with my note 3. Seems to have gotten slightly better the past few days, but still poor compared to my note 2. Thinking about taking it back to Verizon this week. Anyone know how the return/exchange process works? If I exchange it and still have problems then what are my options? Or if I return it do I get my upgrade back? Can I then repurchase it and have another 14 days to test and potentially return it?

This is my only complaint about my phone. No problems on WiFi, but 4G reception is inconsistent and I often find the phone switching to 3G in places my Note 2 wouldn't. In that situation, I can use Tellinfo to force LTE only and I often have reception. The only problem with this is in places where 3G would actually be appropriate, I obviously then have no service.
This leads me to conclude (and hope) that it's a software/modem firmware issue rather than a hardware issue--the device is switching to 3G when staying on LTE would be appropriate. As such, we might hope for a fix.
bladerealm124 said:
Having the same issue with my note 3. Seems to have gotten slightly better the past few days, but still poor compared to my note 2. Thinking about taking it back to Verizon this week. Anyone know how the return/exchange process works? If I exchange it and still have problems then what are my options? Or if I return it do I get my upgrade back? Can I then repurchase it and have another 14 days to test and potentially return it?
Click to expand...
Click to collapse
I am almost certain there is a restocking fee but they may waive that/it may not apply if you are dealing with a defective device.

I have an ac router with 2 channels I sit 3 ft. From it and get poor connection errors and it's slow when it does work. I have Fios as well.
There has to be bad drivers or radio.
Sent from my SM-N900V using xda app-developers app

Drachnem said:
I have an ac router with 2 channels I sit 3 ft. From it and get poor connection errors and it's slow when it does work. I have Fios as well.
There has to be bad drivers or radio.
Sent from my SM-N900V using xda app-developers app
Click to expand...
Click to collapse
Check out my ac issues thread there is a fix
Sent from my SM-N900V using Tapatalk

Drachnem said:
I have an ac router with 2 channels I sit 3 ft. From it and get poor connection errors and it's slow when it does work. I have Fios as well.
There has to be bad drivers or radio.
Sent from my SM-N900V using xda app-developers app
Click to expand...
Click to collapse
I have same exact problem. Except I'm using century link
beamed from transporter room 3

My first N3 had great WiFi & signal strength, build date 10/2, but had a crooked camera.. I've since had 2 replacements both with WiFi & signal issues, same 10/6 build date.. I will be searching Best Buy for an earlier build date or perhaps one from a more recent batch within the past week if that's even possible.
Sent from my SM-N900V

Jay A whY said:
My first N3 had great WiFi & signal strength, build date 10/2, but had a crooked camera.. I've since had 2 replacements both with WiFi & signal issues, same 10/6 build date.. I will be searching Best Buy for an earlier build date or perhaps one from a more recent batch within the past week if that's even possible.
Sent from my SM-N900V
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Click to collapse
Hmm interesting. Thanks for this info I will probably go to Verizon Wednesday for a replacement or to at least test signal strength side by side with another device

I have luckily had vast improvements. Reception has been much better my note 3 compared to my s3. No more dropped calls. Always have a 3g or 4g signal as where I never had. Always on wifi at this location but finally sending out pics with ease.... This has definitely been some thick icing on the cake. I love it
Sent from my SM-N900V using Tapatalk

What's ur build date? @ loopers
Sent from my SM-N900V

Jay A whY said:
What's ur build date? @ loopers
Sent from my SM-N900V
Click to expand...
Click to collapse
How do we find this? The only date I can find is under kernel verison. It states September 24th

bladerealm124 said:
How do we find this? The only date I can find is under kernel verison. It states September 24th
Click to expand...
Click to collapse
When u register your phone via the Samsung website, it will tell you once you input the imei info and tab to the next field.
Sent from my SM-N900V

I had the same problem with my wifi (slow link speed "5mbps" even tho I had great signal) I solved the problem by changing the channel on my wireless router from channel 11 to channel 10 now I have awesome Internet speed "75mbps" compared to what I had before. Try it, it might help you guys' problem also.
Sent from my SM-N900V using xda premium

Mine has a build date of 10/02. I'm hoping this is just a software issue. The signal is not horrible by any means. But it seems to be slightly worse than my note 2. I had a few dropped calls the first few days I owned it(never had one with my note 2) and areas where I would at the very worst have 1 bar of 1x I now have no signal(fades in and out constantly). Sometimes I even struggle to send texts in areas that it was never an issue with the note 2. Now you've got me scared that I'll get an even worse one if I exchange it. Did you get your replacements through Verizon? How painful is the process? Also any experience getting Samsung to fix an issue like this under warranty? I'm not sure what my best option is but I only have two more days before my 14 day exchange period runs out. Fwark.

Not sure of the build date of my first Note 3 , but my second Note 3 has a build date of 10/2 and both have wifi stability issues

http://forum.xda-developers.com/showpost.php?p=46632006&postcount=20

Tested my note 3 tonight side by side with my girlfriend's S4 and they had about the same signal strength(note was about 10dBm worse at first but quickly adjusted and was actually better for a short period). But after watching them for about 10 minutes they seemed to be almost identical. My signal seems to be a bit better more recently than it was previously(did a soft reset last night and cleared cache as well). The only time the poor performance is really noticeable is in my living room at home where I now have no service 90% of the time making it very hard to send texts and mms. Previously with my note 2 I had at least one bar of 1x most of the time and rarely lost service completely. Hoping this will improve with a software update. I don't plan on taking mine back since it seems likely to get the same or worse performance from a replacement

My wifi is strong 50mbps, its the 4g thats my issue this radio sucks compared to my 3 year old droid bionic.

I wonder how much of the signal issues has to do with the power management. The radio and s800 provide
Sent from my SM-N900V using Tapatalk

I am in downtown San Francisco and at best have only 1 bar showing on 4G. I spoke to VZW service, the rep told me it's counter intuitive: yes San Francisco is saturated as best as VZW can as far as LTE is concerned, but because there are so many people using LTE in such a small area, connectivity is virtually "0".
Is this horse manure?

Does the new update fix WiFi issues?

If the stupid "unstable" internet connection thing were to get fixed, I think I would finally have a perfect phone. And please don't say it's my router or that it works fine for you.... The wifi thing is a problem, and this is my second Note 3, and they both do the exact same thing. Everything else works fine with my router setup (FIOS), so to suggest that something needs changed there doesn't make any sense.
So, simply, does the OTA fix the WiFi connectivity problem?

toddnbrown said:
If the stupid "unstable" internet connection thing were to get fixed, I think I would finally have a perfect phone. And please don't say it's my router or that it works fine for you.... The wifi thing is a problem, and this is my second Note 3, and they both do the exact same thing. Everything else works fine with my router setup (FIOS), so to suggest that something needs changed there doesn't make any sense.
So, simply, does the OTA fix the WiFi connectivity problem?
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I can't answer that unfortunately. I used to have the same problem at work (they used DLink access points which have problems with Samsung). They just replaced them all with HP hardware and I haven't had the error at all any more.
What I can say is that everything radio seems better for me with this update. I get 2 more bars for cellular reception as well as much better bluetooth clarity.

mistertek said:
I can't answer that unfortunately. I used to have the same problem at work (they used DLink access points which have problems with Samsung). They just replaced them all with HP hardware and I haven't had the error at all any more.
What I can say is that everything radio seems better for me with this update. I get 2 more bars for cellular reception as well as much better bluetooth clarity.
Click to expand...
Click to collapse
Service bars are just a visual thing. You have to check the actual reception numbers to see if your cellular reception has improved at all. I have been using my D-Link router with my Note 3 (as well as my previous S3) and the WiFi connection is rock solid. Maybe some of the networking equipment you had at work was older, but Samsung phones and D-Link equipment can connect without issue.

pkd600 said:
Service bars are just a visual thing. You have to check the actual reception numbers to see if your cellular reception has improved at all. I have been using my D-Link router with my Note 3 (as well as my previous S3) and the WiFi connection is rock solid. Maybe some of the networking equipment you had at work was older, but Samsung phones and D-Link equipment can connect without issue.
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Click to collapse
I'm aware that the bars can be played with by the carrier.
I used to lose my call twice on the way to work every day. Today I drove all the way without garble or a dropped call. I think the bars are real this time. I haven't checked the actual DB signal strength before so I don't have a good comparison.

mistertek said:
I'm aware that the bars can be played with by the carrier.
I used to lose my call twice on the way to work every day. Today I drove all the way without garble or a dropped call. I think the bars are real this time. I haven't checked the actual DB signal strength before so I don't have a good comparison.
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Click to collapse
Not me, mine dropped the call this morning going through a dead spot
Sent from my SM-N900V using xda app-developers app

toddnbrown said:
If the stupid "unstable" internet connection thing were to get fixed, I think I would finally have a perfect phone. And please don't say it's my router or that it works fine for you.... The wifi thing is a problem, and this is my second Note 3, and they both do the exact same thing. Everything else works fine with my router setup (FIOS), so to suggest that something needs changed there doesn't make any sense.
So, simply, does the OTA fix the WiFi connectivity problem?
Click to expand...
Click to collapse
I will not tell you that it's your router, because I don't think it is. However, I will tell you that I think it must have something to do with the software/hardware interface or there is something conflicting in the phone, because I did not have the "unstable" wifi issue on MJ7 at all, and after the update to MJE, I get the error every now and then.
Just my experience.

DELETED

mwebb34 said:
Im having the exact same problem, and so are many many other people. Its starting to piss me off im paying full price for this damn phone and it should have anything that doesnt work rite. Verizon should give us people that on the verizon edge an option onstead of the same bull**** answer that they always give us.....
Sent from my SM-N900V using XDA Premium 4 mobile app
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Fortunately for me, I do have the unlimited data, so I always have the option to just use the LTE signal. If I didn't, I would have had to return the phone or my bill would be through the roof. Everything else works fine with my home WiFi, but the Note 3 gives me the "your internet connection is unstable" message, regardless of my proximity to the router i.e. sitting right next to it!! At this point, with there being 2 or 3 "updates" since the phone was released, I have to say it's looking like a hardware problem. Otherwise where's the fix? BTW this is my 2nd Note 3 as I returned the first one thinking I got a lemon. The new one does the exact same thing. Wifi is a pretty basic function of a phone. If they can't get that right, I may have to think twice before I buy Samsung again. Do they not do any testing?

toddnbrown said:
Fortunately for me, I do have the unlimited data, so I always have the option to just use the LTE signal. If I didn't, I would have had to return the phone or my bill would be through the roof. Everything else works fine with my home WiFi, but the Note 3 gives me the "your internet connection is unstable" message, regardless of my proximity to the router i.e. sitting right next to it!! At this point, with there being 2 or 3 "updates" since the phone was released, I have to say it's looking like a hardware problem. Otherwise where's the fix? BTW this is my 2nd Note 3 as I returned the first one thinking I got a lemon. The new one does the exact same thing. Wifi is a pretty basic function of a phone. If they can't get that right, I may have to think twice before I buy Samsung again. Do they not do any testing?
Click to expand...
Click to collapse
I asked VZW tech the same question "Don't you people test the device before it gets sold”? Like you sir this makes my 2nd note 3 I bought my first one on the edge program around the first week of NOV of this year. Do you have talk signal bars when your WiFi drops or have you noticed? What I've noticed is that when I lose signal "talk"not "WiFi", then my WiFi drops. I talked to VZW tech yesterday and they said Samsung is aware of the WiFi problem and that Samsung is working on a patch that will fix this problem. I hope Samsung fixes this problem soon because if it doesn't get fixed I will never buy another Samsung device, I'll go back to Nexus.
Retail N3

I found that when we're offshore and I don't have signal mine doesn't give the notice...As soon as I get service again it gives the notice. Our wifi onboard is extremely slow but it doesn't say anything when it's the only option
Sent from my SM-N900V using Tapatalk

This instability function is faulty and should be disabled.
Sent from my SM-N900V using Tapatalk

my note n9005 dropping carrier signal.!

i have n9005 build mj7 and root
today received 2 text message (carrier service) that these people tried to call u, when i called those 2 friends told me my phone was off, which never did
after e hours when i was installing some stuff and found an icon that no signal while in battery consumption screen : cell standby i got : time without signal 0%
i went to connection and choosed my network to get signal back
then after 2 hours i tried to call my phone several times and it was giving me an answer that my phone is off althoug carrier signal pars were full!!, and had to restart phone to get it work back
what is happening?
which is a good app by experince can alert me when i lose signal?
tried reset signal app but it crach each time i try it, may be not compatible with 4.3
found no signal alert but never updated since August 2012, trying it now
is there any way to get a log when i lost the signal

I got similar issue. My note 3 network strength is worse than my old note 2 was.

so is it a known issue? iam modifinf alot of thing on my phone so i was afraid that i did something wrong, ssocially that iam knox 0x1 now and void my warranty

thermax04 said:
so is it a known issue? iam modifinf alot of thing on my phone so i was afraid that i did something wrong, ssocially that iam knox 0x1 now and void my warranty
Click to expand...
Click to collapse
There were a few threads regarding signal issue. Especially US models

mine is from Saudi Arabia, just 1 week old, and this problem just started today

thermax04 said:
mine is from Saudi Arabia, just 1 week old, and this problem just started today
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Click to collapse
I have a slightly different issue. My data stops working even though it shows 4G signal connected. The up arrow is blinking but the down arrow is not. It happens randomly and will also start working after some time and then stop working again. None of the services work when its not working like opening any site with the browser fails. I am annoyed with this. The same SIM when used on my Nokia 920 doesn't do this. It's constantly working for days. Something with my Note 3. Not rooted. N9005 LTE. UAE. Is there any way to diagnose this? If I restart the phone it starts working again immediately. I don't want to do a factory reset.

there r some apps on market which will alert u if lost data connection and allow u to reset the service by 1 touch

did you solve this problem or just installed that app?
tried to switch firmwares?

fromanbr said:
did you solve this problem or just installed that app?
tried to switch firmwares?
Click to expand...
Click to collapse
did not do anything, problem did not happen again!! at least till now

Same issue here in the UK. Worse signal of any phone i've ever had. Its crazy. Here's hoping kitkat will help

djrm said:
Same issue here in the UK. Worse signal of any phone i've ever had. Its crazy. Here's hoping kitkat will help
Click to expand...
Click to collapse
My Three sim card was awful for signal on my note no matter what area I was in, but turned out it was a bad card.. My O2 sim has full signal and full 4G connection though all the time anywhere.

My Vodafone 4g had been pretty sheeeit since I've had it. They can't explain why. So last few days I'm on stock and just rooted... Not that many mods and it seems to be holding much better signal and showing LTE as well. Getting 91db whereas it was 101db before.... I dunno what's going on
Sent from my SM-N9005 using Tapatalk

alom5 said:
My Vodafone 4g had been pretty sheeeit since I've had it. They can't explain why. So last few days I'm on stock and just rooted... Not that many mods and it seems to be holding much better signal and showing LTE as well. Getting 91db whereas it was 101db before.... I dunno what's going on
Sent from my SM-N9005 using Tapatalk
Click to expand...
Click to collapse
Just an FYI - Vodafone having massive signal issues currently. - AFAIK they're fixing some borked network routers
They went out of action totally last week for a few hours and have yet to fully recover

radicalisto said:
Just an FYI - Vodafone having massive signal issues currently. - AFAIK they're fixing some borked network routers
They went out of action totally last week for a few hours and have yet to fully recover
Click to expand...
Click to collapse
I think you are right.... I've not paid anything to them since I had the contract. Refunded £65 this month as well..... Lucky is a 12month jobbie....
Sent from my SM-N9005 using Tapatalk

Yeah 12month thing with me on O2 also, they don't officially have 4G here in York yet, however I have it full currently. I was gonna go with Vodafone, but couple of my mates have it and they've had non-stop issues similar to yours -- And they're the most bloody expensive too! :\

radicalisto said:
Yeah 12month thing with me on O2 also, they don't officially have 4G here in York yet, however I have it full currently. I was gonna go with Vodafone, but couple of my mates have it and they've had non-stop issues similar to yours -- And they're the most bloody expensive too! :\
Click to expand...
Click to collapse
From previous experiences... Signal was always the best but it's been 3 years since I had them..... And boy have they gone shhhhit. I got o2 contract as well but not 4g as they hadn't rolled any out and weren't even promising to do so. My local Vodafone store told me how they have bought the best equipment and all that shhhhhhit and I thought it to be true..... Man was I wrong. I suppose free phone for nothing as it stands.... So not all bad lol
Sent from my SM-N9005 using Tapatalk

I returned the phone and got a new one. After that I flashed a Rom of my carrier. Issues are gone
Sent from my SM-N9005 using XDA Premium HD app

S10+ loses LTE and drops signal constantly

I've been having my S10+ on Verizon which I got in March, constantly drop from 4G to 3G, to noG. I didn't have this problem with my S8+. It appears many other people that having the same problem with not only the S10+ but other S10s on other carriers as well. Supposedly Samsung is supposed to release a software fix, but Sprint is also having people return their S10+s and get replacements because supposedly many of the first ones made have a hardware issue causing this. Anyone on Verizon or other carriers having similar issues and any update on the fix software or return and get new phone or otherwise?

kidqwik said:
I've been having my S10+ on Verizon which I got in March, constantly drop from 4G to 3G, to noG. I didn't have this problem with my S8+. It appears many other people that having the same problem with not only the S10+ but other S10s on other carriers as well. Supposedly Samsung is supposed to release a software fix, but Sprint is also having people return their S10+s and get replacements because supposedly many of the first ones made have a hardware issue causing this. Anyone on Verizon or other carriers having similar issues and any update on the fix software or return and get new phone or otherwise?
Click to expand...
Click to collapse
What manufactur dates do you think were effected ?
Sent from my SM-G975U using Tapatalk

Sounds like the same problem I had on TELUS in Canada. Took it to Samsung and they told me they had to replace motherboard. Fought with them like cats and dogs and they refused to give me a new phone. After waiting over a month for them to fix it, I immediately sold it and bought a Huawei P30 Pro. Will never have another Samsung Phone after that fiasco...

Not sure. Supposedly the first few batches but I'm not sure of date ranges. All I know is this has been the worst reception of any phone I've had and it happens alll over. Drop LTE and if i hit Airplane mode on and then turn it off it comes back. In fact I just had to do that right now to reply.

kidqwik said:
Not sure. Supposedly the first few batches but I'm not sure of date ranges. All I know is this has been the worst reception of any phone I've had and it happens alll over. Drop LTE and if i hit Airplane mode on and then turn it off it comes back. In fact I just had to do that right now to reply.
Click to expand...
Click to collapse
What's yours build date and factory ? Use Samsung info to find out and post reply.
Sent from my SM-G975U using Tapatalk

Says 3/01/2019. Where does it show where?

kidqwik said:
Says 3/01/2019. Where does it show where?
Click to expand...
Click to collapse
The app Samsung info.
Sent from my SM-G975U using Tapatalk

Vietnam

Anyone have any updates on how big a problem this is or how to fix it?

kidqwik said:
Anyone have any updates on how big a problem this is or how to fix it?
Click to expand...
Click to collapse
I had drop LTE signal issue, sometimes lte won't come back until reboot the phone but after do a reset network settings my phone works significantly better:good:

Am having the same or similar issues my internet is working all fine and out of nowhere i loose internet while still having full signal bar. I tried airplane mode and nothing seems to bring back the internet only thing that works for me is a reset am on AT&T

This seems to effect all s10 models regardless of the carrier.
I have a Verizon s10 plus that I pre ordered.
My LTE will have poor speed and randomly not work even though the status bar shows a signal in spots with good Verizon coverage. I also noticed that my bluetooth will randomly disconnect from devices and is very glitchy. Also the battery life has been not great. Only about 5 hours SOT with lot of apps disabled and all settings adjusted for maximum battery life.
Also I noticed that if you go into settings/connections/mobile networks and observe the signal strength it is always either -120dbm 99asu or "not available" which is not good.
I Noticed the LTE issues after an update(not sure which one it was)
I tried Updating to the latest ASD9 and there is no improvement.
I did all the basic troubleshooting through verizon(new sim, provisioned the device again). No improvement
I reset the phone with no improvement, I flashed the factory firmware ASD7 with odin.... no improvement.
Finally I brought the phone to a local Samsung experience store.
They tried to run some tests but it would not complete them. They were well aware of the problems with sprint phones but were surprised to see these issues on a Verizon phone. Eventually they agreed to replace the motherboard but had an issue flashing the serial number to the new firmware so now finally im going to get a new phone. Fingers crossed, this has been such a headach